Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2021 Accord Sedan, Accord Hybrid, CR-V, Ridgeline, 2022 Insight and CR-V Hybrid vehicles. The automatic locking retractor on the second-row center seat belt assembly may deactivate improperly, which can result in an unsecured child restraint system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ABS, BBT, NBQ, RBR
Recall Date: Nov 18, 2021
Consumer Complaints
54 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Corrective Action:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Additional Notes:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Mfg Campaign: 11672047
Recall Date: Jul 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Corrective Action:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Additional Notes:
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
Mfg Campaign: 11672047
Recall Date: Jul 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.
Corrective Action:
The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.
Additional Notes:
The infotainment system has major issues. We cannot use it bc it is dangerously distracting. If a phone is connected it will randomly make unrequested calls, mute calls over and over again, turn off navigation, falsely reports police or accidents without anyone prompting it to do so and randomly turns on static and loud radios stations. Which is startling. It will also randomly start playing iTunes or a podcast that you’ve never heard of. It is always flipping screens. It isn’t an occasional occurrence. It is all the time. Recently during a 10 minute drive it made 4 unrequested calls. If a phone is not connected it flips through screens and turns on the radio randomly and tries to connect to phones without being requested to do so. When you do try to connect a phone good luck. It won’t work easily or only the sound will come through but the screen will say nothing is connected. The touch screen only works about 20% of the time. You have to find your phone to hang up a phone call you didn’t make. We have recorded video of incidences. It has been happening since we got the car but recently it has been worse.
Mfg Campaign: 11665569
Recall Date: Jun 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
While driving all of a sudden seat belt sign pops up and stays there . I think there is something wrong with seat belt system.
Corrective Action:
While driving all of a sudden seat belt sign pops up and stays there . I think there is something wrong with seat belt system.
Additional Notes:
While driving all of a sudden seat belt sign pops up and stays there . I think there is something wrong with seat belt system.
Mfg Campaign: 11664645
Recall Date: Jun 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Corrective Action:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Additional Notes:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Mfg Campaign: 11659893
Recall Date: May 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Corrective Action:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Additional Notes:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Mfg Campaign: 11659893
Recall Date: May 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Corrective Action:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Additional Notes:
Since the first winter after I purchased my vehicle in 2021, typically when cold, but not always, I lose all the Honda Sensing (Advanced Driver Assist Features). The dashboard lights up with the following warnings . - Collision Mitigation Braking System Problem. See Dealer - Road Departure Mitigation System Problem. See Dealer - Auto High Beam Problem. See Dealer - Adaptive Cruise Control System Problem. See Dealer - Lane Keep Assist System Problem. See Dealer This failure of these safety systems can last anywhere from 5-60 minutes. Sometimes if you shut the vehicle off and turn it back on again, the warning will go away. On multiple cold mornings (below ~45°F), my 2021 Accord Hybrid displays a cascade of safety system failure warnings upon startup. The dash shows errors for the collision mitigation braking, lane keeping assist, adaptive cruise control, road departure mitigation, and more—all at once. When these systems are disabled, it severely compromises safety. This issue happens repeatedly in colder weather. The dealer has personally witnessed the issue in their service bay and acknowledged it's a known problem but had no fix, advising me to turn the car off and on again. This recurring failure of critical safety systems in cold conditions puts me, my passengers, and other road users at risk.
Mfg Campaign: 11659893
Recall Date: May 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This issue has been happening since purchasing my vehicle in 2021. While driving my 2021 Honda Accord Hybrid in warm weather (above ~60°F), the infotainment touchscreen malfunctions frequently. The screen registers phantom touches on its own—switching menus, blasting the radio, canceling navigation, and dropping phone calls. After each phantom touch, the screen becomes completely unresponsive for 30–60 seconds, leaving me unable to access key functions like navigation or climate controls. This happens almost daily in warmer conditions, especially on longer drives. My Honda dealer replaced the audio unit, but the problem persists. They acknowledged it’s a known issue but have no fix. This malfunction is a major safety risk and makes it difficult to comply with hands-free laws, as I’m forced to troubleshoot the touchscreen while driving.
Corrective Action:
This issue has been happening since purchasing my vehicle in 2021. While driving my 2021 Honda Accord Hybrid in warm weather (above ~60°F), the infotainment touchscreen malfunctions frequently. The screen registers phantom touches on its own—switching menus, blasting the radio, canceling navigation, and dropping phone calls. After each phantom touch, the screen becomes completely unresponsive for 30–60 seconds, leaving me unable to access key functions like navigation or climate controls. This happens almost daily in warmer conditions, especially on longer drives. My Honda dealer replaced the audio unit, but the problem persists. They acknowledged it’s a known issue but have no fix. This malfunction is a major safety risk and makes it difficult to comply with hands-free laws, as I’m forced to troubleshoot the touchscreen while driving.
Additional Notes:
This issue has been happening since purchasing my vehicle in 2021. While driving my 2021 Honda Accord Hybrid in warm weather (above ~60°F), the infotainment touchscreen malfunctions frequently. The screen registers phantom touches on its own—switching menus, blasting the radio, canceling navigation, and dropping phone calls. After each phantom touch, the screen becomes completely unresponsive for 30–60 seconds, leaving me unable to access key functions like navigation or climate controls. This happens almost daily in warmer conditions, especially on longer drives. My Honda dealer replaced the audio unit, but the problem persists. They acknowledged it’s a known issue but have no fix. This malfunction is a major safety risk and makes it difficult to comply with hands-free laws, as I’m forced to troubleshoot the touchscreen while driving.
Mfg Campaign: 11659901
Recall Date: May 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
On 3 occasions, was accelerating on interstate (after entering from ramp), check engine light began blinking, car shook terribly & went into limp mode - gas pedal was to the floor but car continued to lose power. Had to pull off road - turned car off, waited 20 minutes, turned car back on - check engine light went off & car was drivable. Another time, while accelerating on interstate, check engine light started blinking & all warning lights came on flashing. Car began losing power - had to pull off on side of the interstate - car was towed to the dealership. Another time, was pulling off from a light on highway - I accelerated, check engine light began blinking, car shook terribly & went into limp mode, requiring me to pull off on side of the highway - turned the car off for 15 minutes - turned it back on, light was off & was able to drive car. Most recent incident - was accelerating on small, 2 lane highway - check engine light began flashing & car shook terribly but didn't go into limp mode - otherwise behaved as before. Each time, took the car to the dealer ASAP to report problem. First time, was told they had to fix broken tail light b/c it was throwing off system & they couldn't get a computer reading. Once done, was told that they got a "CYL2 Miss Fire Code. Performed diagnosis on code. Diagnosis led to improperly adjusted valves. Performed valve adjustment. Found half of valves loose and half tight." Was road tested - no further concerns noted by dealer. Other times, was told that computer wasn't showing any codes. Last event literally happened in front of Advance Auto - pulled in/hooked up to check code - indicated a Cyl 2 misfire. Took to dealer - said no code showing - berated me for having checked @ Advance - said it erased any codes, even though I told them the code that was noted. This is a serious safety issue due to car going limp when accelerating on interstate where others are going 70-90 mph. Dealer says nothing they can do d/t no code showing.
Corrective Action:
On 3 occasions, was accelerating on interstate (after entering from ramp), check engine light began blinking, car shook terribly & went into limp mode - gas pedal was to the floor but car continued to lose power. Had to pull off road - turned car off, waited 20 minutes, turned car back on - check engine light went off & car was drivable. Another time, while accelerating on interstate, check engine light started blinking & all warning lights came on flashing. Car began losing power - had to pull off on side of the interstate - car was towed to the dealership. Another time, was pulling off from a light on highway - I accelerated, check engine light began blinking, car shook terribly & went into limp mode, requiring me to pull off on side of the highway - turned the car off for 15 minutes - turned it back on, light was off & was able to drive car. Most recent incident - was accelerating on small, 2 lane highway - check engine light began flashing & car shook terribly but didn't go into limp mode - otherwise behaved as before. Each time, took the car to the dealer ASAP to report problem. First time, was told they had to fix broken tail light b/c it was throwing off system & they couldn't get a computer reading. Once done, was told that they got a "CYL2 Miss Fire Code. Performed diagnosis on code. Diagnosis led to improperly adjusted valves. Performed valve adjustment. Found half of valves loose and half tight." Was road tested - no further concerns noted by dealer. Other times, was told that computer wasn't showing any codes. Last event literally happened in front of Advance Auto - pulled in/hooked up to check code - indicated a Cyl 2 misfire. Took to dealer - said no code showing - berated me for having checked @ Advance - said it erased any codes, even though I told them the code that was noted. This is a serious safety issue due to car going limp when accelerating on interstate where others are going 70-90 mph. Dealer says nothing they can do d/t no code showing.
Additional Notes:
On 3 occasions, was accelerating on interstate (after entering from ramp), check engine light began blinking, car shook terribly & went into limp mode - gas pedal was to the floor but car continued to lose power. Had to pull off road - turned car off, waited 20 minutes, turned car back on - check engine light went off & car was drivable. Another time, while accelerating on interstate, check engine light started blinking & all warning lights came on flashing. Car began losing power - had to pull off on side of the interstate - car was towed to the dealership. Another time, was pulling off from a light on highway - I accelerated, check engine light began blinking, car shook terribly & went into limp mode, requiring me to pull off on side of the highway - turned the car off for 15 minutes - turned it back on, light was off & was able to drive car. Most recent incident - was accelerating on small, 2 lane highway - check engine light began flashing & car shook terribly but didn't go into limp mode - otherwise behaved as before. Each time, took the car to the dealer ASAP to report problem. First time, was told they had to fix broken tail light b/c it was throwing off system & they couldn't get a computer reading. Once done, was told that they got a "CYL2 Miss Fire Code. Performed diagnosis on code. Diagnosis led to improperly adjusted valves. Performed valve adjustment. Found half of valves loose and half tight." Was road tested - no further concerns noted by dealer. Other times, was told that computer wasn't showing any codes. Last event literally happened in front of Advance Auto - pulled in/hooked up to check code - indicated a Cyl 2 misfire. Took to dealer - said no code showing - berated me for having checked @ Advance - said it erased any codes, even though I told them the code that was noted. This is a serious safety issue due to car going limp when accelerating on interstate where others are going 70-90 mph. Dealer says nothing they can do d/t no code showing.
Mfg Campaign: 11651437
Recall Date: Mar 29, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Corrective Action:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Additional Notes:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Mfg Campaign: 11646979
Recall Date: Mar 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Corrective Action:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Additional Notes:
@ 96,970 miles, (2021 Honda Accord Hybrid) when getting on the freeway and accelerating to catch up with traffic, the car began sputtering, the check engine light flashed, the accelerator stopped working and I had to get it to the shoulder of the freeway immediately. The car sputtered and shook. I turned the car off, let it sit. I tried re-starting it and it started fine, no check engine light. I drove it slow off the freeway and to my home close by. I got it to the dealer. The Service Rep said he had never heard of this issue although it does appear on Honda Forums. He said no codes showed and decided it needed a Cylinder adjustment and then decided it also needed a new (refurbished) transmission. It was in the shop for weeks. I've tried warming the car up longer and using more expensive gas. Issue continues to happen. I called an made an appointment at the dealer for first available date. Today I had it checked for codes again from a different mechanic and the mechanic said it has no codes - at all. Fluids all perfect, no issues with coolant levels. All maintenance has been completed on schedule. I did video tape my dash when it happened Wednesday, on I80, 3/5/25 12:12pm.
Mfg Campaign: 11646979
Recall Date: Mar 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11645959
Recall Date: Mar 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was taken to the dealer several times due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Corrective Action:
The contact owns a 2021 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was taken to the dealer several times due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Additional Notes:
The contact owns a 2021 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was taken to the dealer several times due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Mfg Campaign: 11641072
Recall Date: Feb 6, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Potential Consequences:
The contact owns a 2021 Honda Accord. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The contact waited for several minutes for the vehicle to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 71,274.
Corrective Action:
The contact owns a 2021 Honda Accord. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The contact waited for several minutes for the vehicle to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 71,274.
Additional Notes:
The contact owns a 2021 Honda Accord. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The contact waited for several minutes for the vehicle to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the fuel injectors needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 71,274.
Mfg Campaign: 11639465
Recall Date: Jan 29, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Cannot turn on car. Cannot put into drive. Error Message: Power System Problem. Do Not Drive.
Corrective Action:
Cannot turn on car. Cannot put into drive. Error Message: Power System Problem. Do Not Drive.
Additional Notes:
Cannot turn on car. Cannot put into drive. Error Message: Power System Problem. Do Not Drive.
Mfg Campaign: 11638319
Recall Date: Jan 24, 2025
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11633685
Recall Date: Jan 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Twice while driving at highway speeds the check engine light came on. My car's engine was misfiring, and I have no acceleration. Both times, I took local roads home on which I could drive below 35 mph. Pulling out from traffic lights and stop signs was difficult. The dealership where I bought the car has been unable to diagnose the problem. No codes come up on the computer, and my car is currently at the dealership. The service manager has been able to duplicate the problem and still no diagnostic codes were recorded. The dealership technicians have contacted Honda engineering for advice.
Corrective Action:
Twice while driving at highway speeds the check engine light came on. My car's engine was misfiring, and I have no acceleration. Both times, I took local roads home on which I could drive below 35 mph. Pulling out from traffic lights and stop signs was difficult. The dealership where I bought the car has been unable to diagnose the problem. No codes come up on the computer, and my car is currently at the dealership. The service manager has been able to duplicate the problem and still no diagnostic codes were recorded. The dealership technicians have contacted Honda engineering for advice.
Additional Notes:
Twice while driving at highway speeds the check engine light came on. My car's engine was misfiring, and I have no acceleration. Both times, I took local roads home on which I could drive below 35 mph. Pulling out from traffic lights and stop signs was difficult. The dealership where I bought the car has been unable to diagnose the problem. No codes come up on the computer, and my car is currently at the dealership. The service manager has been able to duplicate the problem and still no diagnostic codes were recorded. The dealership technicians have contacted Honda engineering for advice.
Mfg Campaign: 11629132
Recall Date: Dec 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I just got off the freeway and coasted down the off-ramp, did not engage the brake nor the acceleration pedals. Suddenly the emergency brake system slammed on the brakes, it slowed me down from about 50 mph to around 20mph. There were no vehicles in front of me for at least 100 yards. It almost caused an accident by the people who almost slammed into the back of me.
Corrective Action:
I just got off the freeway and coasted down the off-ramp, did not engage the brake nor the acceleration pedals. Suddenly the emergency brake system slammed on the brakes, it slowed me down from about 50 mph to around 20mph. There were no vehicles in front of me for at least 100 yards. It almost caused an accident by the people who almost slammed into the back of me.
Additional Notes:
I just got off the freeway and coasted down the off-ramp, did not engage the brake nor the acceleration pedals. Suddenly the emergency brake system slammed on the brakes, it slowed me down from about 50 mph to around 20mph. There were no vehicles in front of me for at least 100 yards. It almost caused an accident by the people who almost slammed into the back of me.
Mfg Campaign: 11625686
Recall Date: Nov 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Breaks failed causing vehicle accident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Breaks failed causing vehicle accident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Breaks failed causing vehicle accident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621352
Recall Date: Oct 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
My car has 79700 miles and starter shaking vigorously while on the freeway. Took it to the Honda dealership and I have a blown headgasket. After reading the [XXX] forums this is a ridiculously common problem with these cars around 45-90k miles. Honda is saying it's not under warranty and it's a $5400 fix for me. With so many cars with the same 10th generation engine having blown head gaskets below 100k miles this is an problem and a safety issue. Honda needs to fix these issues for their consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My car has 79700 miles and starter shaking vigorously while on the freeway. Took it to the Honda dealership and I have a blown headgasket. After reading the [XXX] forums this is a ridiculously common problem with these cars around 45-90k miles. Honda is saying it's not under warranty and it's a $5400 fix for me. With so many cars with the same 10th generation engine having blown head gaskets below 100k miles this is an problem and a safety issue. Honda needs to fix these issues for their consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My car has 79700 miles and starter shaking vigorously while on the freeway. Took it to the Honda dealership and I have a blown headgasket. After reading the [XXX] forums this is a ridiculously common problem with these cars around 45-90k miles. Honda is saying it's not under warranty and it's a $5400 fix for me. With so many cars with the same 10th generation engine having blown head gaskets below 100k miles this is an problem and a safety issue. Honda needs to fix these issues for their consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619138
Recall Date: Oct 10, 2024
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