Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The idle function shuts the car down while driving. At random stops the car turns off causing us to restart the car. It has created a very dangerous scenario for the family at intersections. The Honda dealer did not address the issue.
Corrective Action:
The idle function shuts the car down while driving. At random stops the car turns off causing us to restart the car. It has created a very dangerous scenario for the family at intersections. The Honda dealer did not address the issue.
Additional Notes:
The idle function shuts the car down while driving. At random stops the car turns off causing us to restart the car. It has created a very dangerous scenario for the family at intersections. The Honda dealer did not address the issue.
Mfg Campaign: 11542375
Recall Date: Sep 3, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
For over eight weeks, the vehicles alarm randomly goes off until it is disabled with key FOB. There is no indication of when it will alarm. It has happened during regular business hour and in the middle of the night, with no pattern in time of occurrence. This is a nuisance and disturbance to the public, as the alarm is very loud. Took the vehicle to the dealership for a diagnosis. Dealership diagnosed vehicle with a malfunctioning Keyless Access Control Unit. The part was on back order for eight weeks but it was delivered sooner than expected to the dealership. Diagnosis cost $195 and repair cost $659.59 for a total of $854.59.
Corrective Action:
For over eight weeks, the vehicles alarm randomly goes off until it is disabled with key FOB. There is no indication of when it will alarm. It has happened during regular business hour and in the middle of the night, with no pattern in time of occurrence. This is a nuisance and disturbance to the public, as the alarm is very loud. Took the vehicle to the dealership for a diagnosis. Dealership diagnosed vehicle with a malfunctioning Keyless Access Control Unit. The part was on back order for eight weeks but it was delivered sooner than expected to the dealership. Diagnosis cost $195 and repair cost $659.59 for a total of $854.59.
Additional Notes:
For over eight weeks, the vehicles alarm randomly goes off until it is disabled with key FOB. There is no indication of when it will alarm. It has happened during regular business hour and in the middle of the night, with no pattern in time of occurrence. This is a nuisance and disturbance to the public, as the alarm is very loud. Took the vehicle to the dealership for a diagnosis. Dealership diagnosed vehicle with a malfunctioning Keyless Access Control Unit. The part was on back order for eight weeks but it was delivered sooner than expected to the dealership. Diagnosis cost $195 and repair cost $659.59 for a total of $854.59.
Mfg Campaign: 11541645
Recall Date: Aug 30, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated while reversing out of a parking space, the vehicle jerked significantly. There was no warning light illuminated. The contact stated that the failure recurred on the second attempt to reverse. The contact was able to drive the vehicle to the residence, where the failure recurred. The vehicle was taken to the dealer, where it was diagnosed, but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,877.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated while reversing out of a parking space, the vehicle jerked significantly. There was no warning light illuminated. The contact stated that the failure recurred on the second attempt to reverse. The contact was able to drive the vehicle to the residence, where the failure recurred. The vehicle was taken to the dealer, where it was diagnosed, but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,877.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated while reversing out of a parking space, the vehicle jerked significantly. There was no warning light illuminated. The contact stated that the failure recurred on the second attempt to reverse. The contact was able to drive the vehicle to the residence, where the failure recurred. The vehicle was taken to the dealer, where it was diagnosed, but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,877.
Mfg Campaign: 11541454
Recall Date: Aug 29, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Honda pilot with start stop system will shut off the engine when possible. In some cases the car will shut off and. Or restart and flash various warnings on the dashboard. Only way to fix is wait some time and shut off car and restart. This is dangerous as this happens randomly when highways and local roads. And it takes time to get the car restarted and the engine restarted in those cases. I went to the Honda dealer to get a recall around start stop, the dealer said this would fix the issue, but this issue is still happening. There are no other issues with the car.
Corrective Action:
Honda pilot with start stop system will shut off the engine when possible. In some cases the car will shut off and. Or restart and flash various warnings on the dashboard. Only way to fix is wait some time and shut off car and restart. This is dangerous as this happens randomly when highways and local roads. And it takes time to get the car restarted and the engine restarted in those cases. I went to the Honda dealer to get a recall around start stop, the dealer said this would fix the issue, but this issue is still happening. There are no other issues with the car.
Additional Notes:
Honda pilot with start stop system will shut off the engine when possible. In some cases the car will shut off and. Or restart and flash various warnings on the dashboard. Only way to fix is wait some time and shut off car and restart. This is dangerous as this happens randomly when highways and local roads. And it takes time to get the car restarted and the engine restarted in those cases. I went to the Honda dealer to get a recall around start stop, the dealer said this would fix the issue, but this issue is still happening. There are no other issues with the car.
Mfg Campaign: 11540856
Recall Date: Aug 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
auto start/stop completely shuts car off and forces you to put car in P and hit the start button. creates a dangerous situation at intersections.
Corrective Action:
auto start/stop completely shuts car off and forces you to put car in P and hit the start button. creates a dangerous situation at intersections.
Additional Notes:
auto start/stop completely shuts car off and forces you to put car in P and hit the start button. creates a dangerous situation at intersections.
Mfg Campaign: 11539529
Recall Date: Aug 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Corrective Action:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Additional Notes:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Mfg Campaign: 11539327
Recall Date: Aug 18, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Corrective Action:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Additional Notes:
Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.
Mfg Campaign: 11539327
Recall Date: Aug 18, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I stopped at a red light and the engine wouldn’t start. It took several tries to restart the engine and after 5 minutes, it finally restarted. I had to put on my hazard lights and held up traffics on the road.
Corrective Action:
I stopped at a red light and the engine wouldn’t start. It took several tries to restart the engine and after 5 minutes, it finally restarted. I had to put on my hazard lights and held up traffics on the road.
Additional Notes:
I stopped at a red light and the engine wouldn’t start. It took several tries to restart the engine and after 5 minutes, it finally restarted. I had to put on my hazard lights and held up traffics on the road.
Mfg Campaign: 11538530
Recall Date: Aug 14, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on an 4-lane each direction highway at 70 MPH, the Honda Pilot stopped accelerating and a warning light came on stating there is a transmission problem. With my wife and 4 children inside the vehicle, I had to cross 3 lanes of a very busy highway to pull over without having any propulsion from the gas pedal. We were stranded 1/2 mile before the exit for the Charlotte, NC airport. It's an extremely busy exit with trucks and cars constantly passing nearby the vehicle at 70 to 80 MPH. The SUV was towed to a Honda dealership who told us the vehicle needs a new transmission for $8,000. There was absolutely no prior warnings or lights indicating this problem. We filed a claim with Honda corporate, but haven't received a response yet after 1 week.
Corrective Action:
Driving on an 4-lane each direction highway at 70 MPH, the Honda Pilot stopped accelerating and a warning light came on stating there is a transmission problem. With my wife and 4 children inside the vehicle, I had to cross 3 lanes of a very busy highway to pull over without having any propulsion from the gas pedal. We were stranded 1/2 mile before the exit for the Charlotte, NC airport. It's an extremely busy exit with trucks and cars constantly passing nearby the vehicle at 70 to 80 MPH. The SUV was towed to a Honda dealership who told us the vehicle needs a new transmission for $8,000. There was absolutely no prior warnings or lights indicating this problem. We filed a claim with Honda corporate, but haven't received a response yet after 1 week.
Additional Notes:
Driving on an 4-lane each direction highway at 70 MPH, the Honda Pilot stopped accelerating and a warning light came on stating there is a transmission problem. With my wife and 4 children inside the vehicle, I had to cross 3 lanes of a very busy highway to pull over without having any propulsion from the gas pedal. We were stranded 1/2 mile before the exit for the Charlotte, NC airport. It's an extremely busy exit with trucks and cars constantly passing nearby the vehicle at 70 to 80 MPH. The SUV was towed to a Honda dealership who told us the vehicle needs a new transmission for $8,000. There was absolutely no prior warnings or lights indicating this problem. We filed a claim with Honda corporate, but haven't received a response yet after 1 week.
Mfg Campaign: 11537762
Recall Date: Aug 10, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission temperature to high light came on as I was driving from NY to NC, I had to pull over because I was afraid the car might catch fire as I have never seen or heard of a transmission being to hot. I was on the side of the NJ turnpike and a vehicle could of crashed into me. The light went off and I continued on my journey. Then about another hour or 2 later a transmission system problem light came on. I stopped in VA and went to a Valvoline where they told me I needed transmission fluid. (I had just had an inspection done, so thought maybe there was a leak.) I continued on my way to NC as the light went off after they put fluid in the car. I was about 2 hours away from my destination in NC when the temperature to high transmission light went on again and I had to pull over on 795 again becasue I was scared. I shut the car off for a half hour on the side of the road praying no one would hit into me. I turned the car on, and the light went off and a few minutes later the transmission system problem light came on. I was afraid to get off an exit as I was unfamiliar with the area, so I drove at 55 mph in a 70-mph speed limit. I made it to Wilmington and called the Stevenson Hendrick Honda Dealership there and they could not see the car until Tuesday 7/18 the light was going on 7/15. When I brought it to the dealer the light was off. They told me my Honda Pilot that had only 49,000 miles on it needed a new transmission to the tune of $11,000. I find this to be absurd. I was able to talk them down in price and was without a car for the entire week I was in NC. I opened a case with corporate, but they won't return my phone calls. I could of died pulling off to the side of major highways with the speed the cars were traveling at. This car was just in for a recall with the hood and they did a diagnostics test and nothing showed anything about a transmission problem. It had just had an inspection. This should not have happened with only 49,000 miles.
Corrective Action:
The transmission temperature to high light came on as I was driving from NY to NC, I had to pull over because I was afraid the car might catch fire as I have never seen or heard of a transmission being to hot. I was on the side of the NJ turnpike and a vehicle could of crashed into me. The light went off and I continued on my journey. Then about another hour or 2 later a transmission system problem light came on. I stopped in VA and went to a Valvoline where they told me I needed transmission fluid. (I had just had an inspection done, so thought maybe there was a leak.) I continued on my way to NC as the light went off after they put fluid in the car. I was about 2 hours away from my destination in NC when the temperature to high transmission light went on again and I had to pull over on 795 again becasue I was scared. I shut the car off for a half hour on the side of the road praying no one would hit into me. I turned the car on, and the light went off and a few minutes later the transmission system problem light came on. I was afraid to get off an exit as I was unfamiliar with the area, so I drove at 55 mph in a 70-mph speed limit. I made it to Wilmington and called the Stevenson Hendrick Honda Dealership there and they could not see the car until Tuesday 7/18 the light was going on 7/15. When I brought it to the dealer the light was off. They told me my Honda Pilot that had only 49,000 miles on it needed a new transmission to the tune of $11,000. I find this to be absurd. I was able to talk them down in price and was without a car for the entire week I was in NC. I opened a case with corporate, but they won't return my phone calls. I could of died pulling off to the side of major highways with the speed the cars were traveling at. This car was just in for a recall with the hood and they did a diagnostics test and nothing showed anything about a transmission problem. It had just had an inspection. This should not have happened with only 49,000 miles.
Additional Notes:
The transmission temperature to high light came on as I was driving from NY to NC, I had to pull over because I was afraid the car might catch fire as I have never seen or heard of a transmission being to hot. I was on the side of the NJ turnpike and a vehicle could of crashed into me. The light went off and I continued on my journey. Then about another hour or 2 later a transmission system problem light came on. I stopped in VA and went to a Valvoline where they told me I needed transmission fluid. (I had just had an inspection done, so thought maybe there was a leak.) I continued on my way to NC as the light went off after they put fluid in the car. I was about 2 hours away from my destination in NC when the temperature to high transmission light went on again and I had to pull over on 795 again becasue I was scared. I shut the car off for a half hour on the side of the road praying no one would hit into me. I turned the car on, and the light went off and a few minutes later the transmission system problem light came on. I was afraid to get off an exit as I was unfamiliar with the area, so I drove at 55 mph in a 70-mph speed limit. I made it to Wilmington and called the Stevenson Hendrick Honda Dealership there and they could not see the car until Tuesday 7/18 the light was going on 7/15. When I brought it to the dealer the light was off. They told me my Honda Pilot that had only 49,000 miles on it needed a new transmission to the tune of $11,000. I find this to be absurd. I was able to talk them down in price and was without a car for the entire week I was in NC. I opened a case with corporate, but they won't return my phone calls. I could of died pulling off to the side of major highways with the speed the cars were traveling at. This car was just in for a recall with the hood and they did a diagnostics test and nothing showed anything about a transmission problem. It had just had an inspection. This should not have happened with only 49,000 miles.
Mfg Campaign: 11537159
Recall Date: Aug 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
When I come to a stop (like a red light) the auto idle kicks in. When I move my foot from the brake to the gas pedal, the engine shuts off completely. It then takes a couple times before I can get the starter to start again. Therefore I am sitting at an intersection with an engine that is dead while other cars are coming up behind me, either from a stop, or coming up behind me at full speed. I am concerned I will be rear ended. I have taken it in and they replaced the battery which helped for awhile. I then got a notice from Honda, took the car in and they did an "update" on the computer system. Again the other day, while at a light, the engine cut off when I moved my foot from the brake to the gas pedal. No warning lights, no other symptoms that give me warning as to the problem.
Corrective Action:
When I come to a stop (like a red light) the auto idle kicks in. When I move my foot from the brake to the gas pedal, the engine shuts off completely. It then takes a couple times before I can get the starter to start again. Therefore I am sitting at an intersection with an engine that is dead while other cars are coming up behind me, either from a stop, or coming up behind me at full speed. I am concerned I will be rear ended. I have taken it in and they replaced the battery which helped for awhile. I then got a notice from Honda, took the car in and they did an "update" on the computer system. Again the other day, while at a light, the engine cut off when I moved my foot from the brake to the gas pedal. No warning lights, no other symptoms that give me warning as to the problem.
Additional Notes:
When I come to a stop (like a red light) the auto idle kicks in. When I move my foot from the brake to the gas pedal, the engine shuts off completely. It then takes a couple times before I can get the starter to start again. Therefore I am sitting at an intersection with an engine that is dead while other cars are coming up behind me, either from a stop, or coming up behind me at full speed. I am concerned I will be rear ended. I have taken it in and they replaced the battery which helped for awhile. I then got a notice from Honda, took the car in and they did an "update" on the computer system. Again the other day, while at a light, the engine cut off when I moved my foot from the brake to the gas pedal. No warning lights, no other symptoms that give me warning as to the problem.
Mfg Campaign: 11537295
Recall Date: Aug 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
This car is equipped with an idle atop feature that shuts the engine off when the brake is engaged (for example, when idling at a traffic light). Upon releasing the brake, the engine should automatically start. However, in many instances the engine does not restart and remains unresponsive. It is not resolved even if I shift to park and return to drive mode. It seems to reset when I turn off the engine completely.
Corrective Action:
This car is equipped with an idle atop feature that shuts the engine off when the brake is engaged (for example, when idling at a traffic light). Upon releasing the brake, the engine should automatically start. However, in many instances the engine does not restart and remains unresponsive. It is not resolved even if I shift to park and return to drive mode. It seems to reset when I turn off the engine completely.
Additional Notes:
This car is equipped with an idle atop feature that shuts the engine off when the brake is engaged (for example, when idling at a traffic light). Upon releasing the brake, the engine should automatically start. However, in many instances the engine does not restart and remains unresponsive. It is not resolved even if I shift to park and return to drive mode. It seems to reset when I turn off the engine completely.
Mfg Campaign: 11537296
Recall Date: Aug 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Corrective Action:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Additional Notes:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Mfg Campaign: 11535671
Recall Date: Aug 1, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Corrective Action:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Additional Notes:
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)
Mfg Campaign: 11535671
Recall Date: Aug 1, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Corrective Action:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Additional Notes:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Mfg Campaign: 11534493
Recall Date: Jul 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Corrective Action:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Additional Notes:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Mfg Campaign: 11534493
Recall Date: Jul 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Corrective Action:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Additional Notes:
I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.
Mfg Campaign: 11534493
Recall Date: Jul 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
I have the automatic start and stop (idle) feature and it cuts out on me in the middle of intersections and won't allow the car to restart. I took to dealer to have software updated and they charged me and now it is starting again. Someone almost blindsided me in the intersection and I don't want someone to get killed.
Corrective Action:
I have the automatic start and stop (idle) feature and it cuts out on me in the middle of intersections and won't allow the car to restart. I took to dealer to have software updated and they charged me and now it is starting again. Someone almost blindsided me in the intersection and I don't want someone to get killed.
Additional Notes:
I have the automatic start and stop (idle) feature and it cuts out on me in the middle of intersections and won't allow the car to restart. I took to dealer to have software updated and they charged me and now it is starting again. Someone almost blindsided me in the intersection and I don't want someone to get killed.
Mfg Campaign: 11534518
Recall Date: Jul 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car had 49,400 miles on it when I decided to take a trip to see a friend in NC from NY about 3 hours into my trip a transmission temperature to high light came on. I pulled over turned the car off for a half hour and restarted it and the light disappeared after another hour a light came on that said transmission problems. I stopped in VA and brought it to a Valvoline where they flushed the fluid and said it was running low on transmission fluid. I continued on my journey and no light came on and 2 hours into driving the transmission temperature light came back on. When I arrived in NC I brought it to a Honda dealership where I was told I needed a new transmission on a car that only had 49,000 miles and was a $65,000 car. I also had to pull over on major highways because I was scared the car would catch fire. (Pulled over on NJ turnpike and I-95)
Corrective Action:
The car had 49,400 miles on it when I decided to take a trip to see a friend in NC from NY about 3 hours into my trip a transmission temperature to high light came on. I pulled over turned the car off for a half hour and restarted it and the light disappeared after another hour a light came on that said transmission problems. I stopped in VA and brought it to a Valvoline where they flushed the fluid and said it was running low on transmission fluid. I continued on my journey and no light came on and 2 hours into driving the transmission temperature light came back on. When I arrived in NC I brought it to a Honda dealership where I was told I needed a new transmission on a car that only had 49,000 miles and was a $65,000 car. I also had to pull over on major highways because I was scared the car would catch fire. (Pulled over on NJ turnpike and I-95)
Additional Notes:
The car had 49,400 miles on it when I decided to take a trip to see a friend in NC from NY about 3 hours into my trip a transmission temperature to high light came on. I pulled over turned the car off for a half hour and restarted it and the light disappeared after another hour a light came on that said transmission problems. I stopped in VA and brought it to a Valvoline where they flushed the fluid and said it was running low on transmission fluid. I continued on my journey and no light came on and 2 hours into driving the transmission temperature light came back on. When I arrived in NC I brought it to a Honda dealership where I was told I needed a new transmission on a car that only had 49,000 miles and was a $65,000 car. I also had to pull over on major highways because I was scared the car would catch fire. (Pulled over on NJ turnpike and I-95)
Mfg Campaign: 11534069
Recall Date: Jul 24, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Corrective Action:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Additional Notes:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Mfg Campaign: 11530279
Recall Date: Jul 4, 2023
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Valencia, CA • 36 yrs
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