Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Corrective Action:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Additional Notes:
While Stopped at a stoplight the Auto Start/Stop feature stalled the engine. This has happened to us multiple times.
Mfg Campaign: 11530279
Recall Date: Jul 4, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Corrective Action:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Additional Notes:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Mfg Campaign: 11529279
Recall Date: Jun 28, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Corrective Action:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Additional Notes:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Mfg Campaign: 11529279
Recall Date: Jun 28, 2023
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Corrective Action:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Additional Notes:
A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.
Mfg Campaign: 11529279
Recall Date: Jun 28, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Torque Converter clutch slipping due to Honda 3.6L V6 VSC Vibration. Received a "Transmission System Error" warning multiple times while driving at 65MPH highway. Vehicle has less than 47,000 miles but is out of warranty due to the age of the vehicle. Dealership stated the Torque Converter needs to be replaced even though regular maintenance was performed previously. Dealership stated that the Torque Converter could go bad at any time and cause transmission issues requiring the entire thing to require replacement and is charging a lot of money for the replacement. Research shows many 3rd Generation Honda PIlot owners experiencing the same exact issue due to the VSC built into the engine and others are getting hit with costs at around the same mileage. We should not be penalized for a poorly designed or manufactured powertrain component that apparently requires replacement just after the powertrain warranty expires.
Corrective Action:
Torque Converter clutch slipping due to Honda 3.6L V6 VSC Vibration. Received a "Transmission System Error" warning multiple times while driving at 65MPH highway. Vehicle has less than 47,000 miles but is out of warranty due to the age of the vehicle. Dealership stated the Torque Converter needs to be replaced even though regular maintenance was performed previously. Dealership stated that the Torque Converter could go bad at any time and cause transmission issues requiring the entire thing to require replacement and is charging a lot of money for the replacement. Research shows many 3rd Generation Honda PIlot owners experiencing the same exact issue due to the VSC built into the engine and others are getting hit with costs at around the same mileage. We should not be penalized for a poorly designed or manufactured powertrain component that apparently requires replacement just after the powertrain warranty expires.
Additional Notes:
Torque Converter clutch slipping due to Honda 3.6L V6 VSC Vibration. Received a "Transmission System Error" warning multiple times while driving at 65MPH highway. Vehicle has less than 47,000 miles but is out of warranty due to the age of the vehicle. Dealership stated the Torque Converter needs to be replaced even though regular maintenance was performed previously. Dealership stated that the Torque Converter could go bad at any time and cause transmission issues requiring the entire thing to require replacement and is charging a lot of money for the replacement. Research shows many 3rd Generation Honda PIlot owners experiencing the same exact issue due to the VSC built into the engine and others are getting hit with costs at around the same mileage. We should not be penalized for a poorly designed or manufactured powertrain component that apparently requires replacement just after the powertrain warranty expires.
Mfg Campaign: 11527410
Recall Date: Jun 16, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the vehicle has been shut off, there is an electrical system problem that attempts to re-start the vehicle. the alarm goes off, headlights turn on, the dashboard lights up. This cycles over and over unless you open the hood or a door to "fool" the system. If you don't do this, then often the headlights and dash light will remain on overnight and the battery is dead the next morning. This prblem has been occurring for two years, but the dealr has not diagnosed it becasue it is intermittand and doesn't throw a code.
Corrective Action:
When the vehicle has been shut off, there is an electrical system problem that attempts to re-start the vehicle. the alarm goes off, headlights turn on, the dashboard lights up. This cycles over and over unless you open the hood or a door to "fool" the system. If you don't do this, then often the headlights and dash light will remain on overnight and the battery is dead the next morning. This prblem has been occurring for two years, but the dealr has not diagnosed it becasue it is intermittand and doesn't throw a code.
Additional Notes:
When the vehicle has been shut off, there is an electrical system problem that attempts to re-start the vehicle. the alarm goes off, headlights turn on, the dashboard lights up. This cycles over and over unless you open the hood or a door to "fool" the system. If you don't do this, then often the headlights and dash light will remain on overnight and the battery is dead the next morning. This prblem has been occurring for two years, but the dealr has not diagnosed it becasue it is intermittand and doesn't throw a code.
Mfg Campaign: 11525588
Recall Date: Jun 6, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Beginning in February 2023, around 2AM, my car alarm would sound. Upon inspection, the vehicle dashboard was lit up and clicking relay sounds could be heard from the dashboard. In essence, the car was trying to "start" itself. When the attempted start reached a certain level, the car would recognize the absence of a key fob, and thus, the alarm would sound. To remedy this, I had to leave my key fob in the car - which did not prevent the attempted starts, but at least prevented the alarm from sounding. In the morning the battery was dead from the headlights and interior lights flashing all night. Additionally this was a safety issue as I had to leave keys in an unlocked car. The dealership cannot reproduce the problem, as it happens in the middle of the night (particularly when it is raining or very humid outside). I have found SEVERAL Honda forums with dozens of other Pilot owners who are experiencing the same problem. Dealerships have tried several remedies, all at the customer's expense, including battery replacements, START/STOP switch replacements, etc. The only thing that fixes the problem is replacement of the Control Unit-Smart Power ( 38320-TG7-A32 for my year/make). This part is $400 and labor at my dealership was estimated at $700-800. The part is on backorder. I can only assume it is because there are so many of us Pilot owners trying to get our hands on a working unit. The part is not part of a recall or warranty extension, and frankly, it should be. It is preposterous that so many customers have the same faulty part in 2016-2018 models and that Honda is not covering the cost of these repairs. In the mean time, I have had to disengage my hood sensor to prevent the alarm from sounding, which is a safety issue if the car is stolen. And periodically the battery drains out because the problem persists, lighting up the dashboard while the Smart Power unit tries to start the car all by itself.
Corrective Action:
Beginning in February 2023, around 2AM, my car alarm would sound. Upon inspection, the vehicle dashboard was lit up and clicking relay sounds could be heard from the dashboard. In essence, the car was trying to "start" itself. When the attempted start reached a certain level, the car would recognize the absence of a key fob, and thus, the alarm would sound. To remedy this, I had to leave my key fob in the car - which did not prevent the attempted starts, but at least prevented the alarm from sounding. In the morning the battery was dead from the headlights and interior lights flashing all night. Additionally this was a safety issue as I had to leave keys in an unlocked car. The dealership cannot reproduce the problem, as it happens in the middle of the night (particularly when it is raining or very humid outside). I have found SEVERAL Honda forums with dozens of other Pilot owners who are experiencing the same problem. Dealerships have tried several remedies, all at the customer's expense, including battery replacements, START/STOP switch replacements, etc. The only thing that fixes the problem is replacement of the Control Unit-Smart Power ( 38320-TG7-A32 for my year/make). This part is $400 and labor at my dealership was estimated at $700-800. The part is on backorder. I can only assume it is because there are so many of us Pilot owners trying to get our hands on a working unit. The part is not part of a recall or warranty extension, and frankly, it should be. It is preposterous that so many customers have the same faulty part in 2016-2018 models and that Honda is not covering the cost of these repairs. In the mean time, I have had to disengage my hood sensor to prevent the alarm from sounding, which is a safety issue if the car is stolen. And periodically the battery drains out because the problem persists, lighting up the dashboard while the Smart Power unit tries to start the car all by itself.
Additional Notes:
Beginning in February 2023, around 2AM, my car alarm would sound. Upon inspection, the vehicle dashboard was lit up and clicking relay sounds could be heard from the dashboard. In essence, the car was trying to "start" itself. When the attempted start reached a certain level, the car would recognize the absence of a key fob, and thus, the alarm would sound. To remedy this, I had to leave my key fob in the car - which did not prevent the attempted starts, but at least prevented the alarm from sounding. In the morning the battery was dead from the headlights and interior lights flashing all night. Additionally this was a safety issue as I had to leave keys in an unlocked car. The dealership cannot reproduce the problem, as it happens in the middle of the night (particularly when it is raining or very humid outside). I have found SEVERAL Honda forums with dozens of other Pilot owners who are experiencing the same problem. Dealerships have tried several remedies, all at the customer's expense, including battery replacements, START/STOP switch replacements, etc. The only thing that fixes the problem is replacement of the Control Unit-Smart Power ( 38320-TG7-A32 for my year/make). This part is $400 and labor at my dealership was estimated at $700-800. The part is on backorder. I can only assume it is because there are so many of us Pilot owners trying to get our hands on a working unit. The part is not part of a recall or warranty extension, and frankly, it should be. It is preposterous that so many customers have the same faulty part in 2016-2018 models and that Honda is not covering the cost of these repairs. In the mean time, I have had to disengage my hood sensor to prevent the alarm from sounding, which is a safety issue if the car is stolen. And periodically the battery drains out because the problem persists, lighting up the dashboard while the Smart Power unit tries to start the car all by itself.
Mfg Campaign: 11525482
Recall Date: Jun 5, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Mfg Campaign: 11523968
Recall Date: May 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated while at a complete stop, the vehicle stalled due to a defect with the Auto STOP/START feature. Several unknown warning lights were illuminated during the failure. The contact was able to restart the vehicle after several attempts; however, the failure persisted. The vehicle was taken to the dealer on several occasions where a software update was performed, the starter motor, starter switch, fuel injector and valve adjuster were all replaced; however, the failure persisted and worsened over time. The manufacturer was contacted and filed a complaint. The vehicle was not repaired. The failure mileage was approximately 10,000.
Mfg Campaign: 11523968
Recall Date: May 26, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle sitting in driveway on hot day started alarm beeping, headlights and tail lights remained on and dashboard warning lights going on and off as if a poltergeist possesed. Car could not be locked. Depleted car battery resulting in new battery being required. New battery did not resolve problem Car drives without problems except some dashboard functions no longer visible Dealer states Smart Access Control Unit, part #38320-TG7-A32, is needed. Part is on backorder from Honda with changing dates of availability. Car is not safe to drive with children and subject to theft since it cannot be locked.
Corrective Action:
Vehicle sitting in driveway on hot day started alarm beeping, headlights and tail lights remained on and dashboard warning lights going on and off as if a poltergeist possesed. Car could not be locked. Depleted car battery resulting in new battery being required. New battery did not resolve problem Car drives without problems except some dashboard functions no longer visible Dealer states Smart Access Control Unit, part #38320-TG7-A32, is needed. Part is on backorder from Honda with changing dates of availability. Car is not safe to drive with children and subject to theft since it cannot be locked.
Additional Notes:
Vehicle sitting in driveway on hot day started alarm beeping, headlights and tail lights remained on and dashboard warning lights going on and off as if a poltergeist possesed. Car could not be locked. Depleted car battery resulting in new battery being required. New battery did not resolve problem Car drives without problems except some dashboard functions no longer visible Dealer states Smart Access Control Unit, part #38320-TG7-A32, is needed. Part is on backorder from Honda with changing dates of availability. Car is not safe to drive with children and subject to theft since it cannot be locked.
Mfg Campaign: 11523194
Recall Date: May 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The car had problems with automatic start/stop function. During this time the car had a transmission that failed. The automatic start/stop function was fixed by the dealership and the new transmission that was installed failed. The car is currently on its third transmission at 85,000 miles and this transmission is starting to give the car problems where the information system tells the driver there are transmission problems that are present randomly when driving. These are not currently repeatable enough for the dealership to see. The car had 3 transmissions under 88,000 miles, and is probably going to be on its fourth transmission soon. Also the honda information system does not work properly with the phone and only connects 70% of the time.
Corrective Action:
The car had problems with automatic start/stop function. During this time the car had a transmission that failed. The automatic start/stop function was fixed by the dealership and the new transmission that was installed failed. The car is currently on its third transmission at 85,000 miles and this transmission is starting to give the car problems where the information system tells the driver there are transmission problems that are present randomly when driving. These are not currently repeatable enough for the dealership to see. The car had 3 transmissions under 88,000 miles, and is probably going to be on its fourth transmission soon. Also the honda information system does not work properly with the phone and only connects 70% of the time.
Additional Notes:
The car had problems with automatic start/stop function. During this time the car had a transmission that failed. The automatic start/stop function was fixed by the dealership and the new transmission that was installed failed. The car is currently on its third transmission at 85,000 miles and this transmission is starting to give the car problems where the information system tells the driver there are transmission problems that are present randomly when driving. These are not currently repeatable enough for the dealership to see. The car had 3 transmissions under 88,000 miles, and is probably going to be on its fourth transmission soon. Also the honda information system does not work properly with the phone and only connects 70% of the time.
Mfg Campaign: 11523276
Recall Date: May 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Corrective Action:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Additional Notes:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Mfg Campaign: 11521066
Recall Date: May 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Corrective Action:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Additional Notes:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Mfg Campaign: 11521066
Recall Date: May 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Corrective Action:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Additional Notes:
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Mfg Campaign: 11521066
Recall Date: May 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Alarm spontaneously went off while in garage & several indicator lights lit up and repetitive clicking sounds heard. Honda dealership Johnson City, TN diagnosed problem as a faulty body control unit module. I was told I could drive the vehicle and afterward unhook the battery cable to keep the alarm from going off & draining the battery. I followed instructions but then it would not start and was then told the body control unit module is at fault. My understanding is that some features of safety are compromised with body control unit module malfunction so perhaps I should not have been given this advice?? When we first got vehicle, 2017 awd honda pilot w RES - the NAV system did not work. Supposedly they replaced it - still does not work. The RES quit approx 2019 - still not work. My wife was told it would cost 2-3,000$ to fix it - did not offer to file a claim on our warranty; we were told to hang an ipad back seat. On 6-19-2019 clock froze; 6-17-19 dash computer not work - Honda replaced display audio replace Navigation unit - warranty covered...9/29/21 starter & battery replaced at 37,394 miles we paid $1020.86 despite having a platinum warranty covering electrical. 10/4/22 at 46,779 miles fuel injectors replaced - warranty covered. 3/26/23 alarm spontaneously went off - Honda diagnosed as body control unit module as problem - "lucky if part arrives by 5/8/23 would cost us $725 to fix (even though we have platinum warranty). Once we reminded them to file warranty will cover but I have to pay for my own rental car (over $900 at this point). Interestingly 737,000 recalls for BCM in 2020. Honda says quote: Our goal is customer satisfaction, that is why we keep a large stock of body parts, mechanical & electrical parts on hand. We have one of the largest inventories in East Tennessee, Western N.C., SW Virginia. 6 times we've had this vehicle at Honda dealership for electrical issues. The SUV has been garaged, driven gingerly, has 51,000 miles on it.
Corrective Action:
Alarm spontaneously went off while in garage & several indicator lights lit up and repetitive clicking sounds heard. Honda dealership Johnson City, TN diagnosed problem as a faulty body control unit module. I was told I could drive the vehicle and afterward unhook the battery cable to keep the alarm from going off & draining the battery. I followed instructions but then it would not start and was then told the body control unit module is at fault. My understanding is that some features of safety are compromised with body control unit module malfunction so perhaps I should not have been given this advice?? When we first got vehicle, 2017 awd honda pilot w RES - the NAV system did not work. Supposedly they replaced it - still does not work. The RES quit approx 2019 - still not work. My wife was told it would cost 2-3,000$ to fix it - did not offer to file a claim on our warranty; we were told to hang an ipad back seat. On 6-19-2019 clock froze; 6-17-19 dash computer not work - Honda replaced display audio replace Navigation unit - warranty covered...9/29/21 starter & battery replaced at 37,394 miles we paid $1020.86 despite having a platinum warranty covering electrical. 10/4/22 at 46,779 miles fuel injectors replaced - warranty covered. 3/26/23 alarm spontaneously went off - Honda diagnosed as body control unit module as problem - "lucky if part arrives by 5/8/23 would cost us $725 to fix (even though we have platinum warranty). Once we reminded them to file warranty will cover but I have to pay for my own rental car (over $900 at this point). Interestingly 737,000 recalls for BCM in 2020. Honda says quote: Our goal is customer satisfaction, that is why we keep a large stock of body parts, mechanical & electrical parts on hand. We have one of the largest inventories in East Tennessee, Western N.C., SW Virginia. 6 times we've had this vehicle at Honda dealership for electrical issues. The SUV has been garaged, driven gingerly, has 51,000 miles on it.
Additional Notes:
Alarm spontaneously went off while in garage & several indicator lights lit up and repetitive clicking sounds heard. Honda dealership Johnson City, TN diagnosed problem as a faulty body control unit module. I was told I could drive the vehicle and afterward unhook the battery cable to keep the alarm from going off & draining the battery. I followed instructions but then it would not start and was then told the body control unit module is at fault. My understanding is that some features of safety are compromised with body control unit module malfunction so perhaps I should not have been given this advice?? When we first got vehicle, 2017 awd honda pilot w RES - the NAV system did not work. Supposedly they replaced it - still does not work. The RES quit approx 2019 - still not work. My wife was told it would cost 2-3,000$ to fix it - did not offer to file a claim on our warranty; we were told to hang an ipad back seat. On 6-19-2019 clock froze; 6-17-19 dash computer not work - Honda replaced display audio replace Navigation unit - warranty covered...9/29/21 starter & battery replaced at 37,394 miles we paid $1020.86 despite having a platinum warranty covering electrical. 10/4/22 at 46,779 miles fuel injectors replaced - warranty covered. 3/26/23 alarm spontaneously went off - Honda diagnosed as body control unit module as problem - "lucky if part arrives by 5/8/23 would cost us $725 to fix (even though we have platinum warranty). Once we reminded them to file warranty will cover but I have to pay for my own rental car (over $900 at this point). Interestingly 737,000 recalls for BCM in 2020. Honda says quote: Our goal is customer satisfaction, that is why we keep a large stock of body parts, mechanical & electrical parts on hand. We have one of the largest inventories in East Tennessee, Western N.C., SW Virginia. 6 times we've had this vehicle at Honda dealership for electrical issues. The SUV has been garaged, driven gingerly, has 51,000 miles on it.
Mfg Campaign: 11520659
Recall Date: May 5, 2023
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Honda of Serramonte (485 Serramonte Blvd, Colma, CA 94014) who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer suggested trading the vehicle. The manufacturer was contacted and informed the contact that the vehicle was no longer covered under the warranty and provided no additional assistance. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Honda of Serramonte (485 Serramonte Blvd, Colma, CA 94014) who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer suggested trading the vehicle. The manufacturer was contacted and informed the contact that the vehicle was no longer covered under the warranty and provided no additional assistance. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Honda of Serramonte (485 Serramonte Blvd, Colma, CA 94014) who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer suggested trading the vehicle. The manufacturer was contacted and informed the contact that the vehicle was no longer covered under the warranty and provided no additional assistance. The failure mileage was approximately 44,000.
Mfg Campaign: 11520662
Recall Date: May 5, 2023
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
The drive side power seat will not raise above a certain height, and compromises a shorter drivers visibility and proper driving potion (someone under ~5'"6'). This is a know problem caused by a part failure and is documented in Honda Service Bulletin 18-034 (Clicking from the Driver's Power Seat While using the Height or Tilt). As a result of Service Bulletin 18-034, this voids the extended warranty that was purchased with the vehicle and Honda USA will not cover the repair as it is out of original warranty. This is a safety concern as stated above and the need to place a cushion under the drive to raise their height puts the seatbelt at an unsafe position. The cost of repair is excessive at $2,400 but regardless of cost this is a known problem and a safety concern for both driving and in a crash.
Corrective Action:
The drive side power seat will not raise above a certain height, and compromises a shorter drivers visibility and proper driving potion (someone under ~5'"6'). This is a know problem caused by a part failure and is documented in Honda Service Bulletin 18-034 (Clicking from the Driver's Power Seat While using the Height or Tilt). As a result of Service Bulletin 18-034, this voids the extended warranty that was purchased with the vehicle and Honda USA will not cover the repair as it is out of original warranty. This is a safety concern as stated above and the need to place a cushion under the drive to raise their height puts the seatbelt at an unsafe position. The cost of repair is excessive at $2,400 but regardless of cost this is a known problem and a safety concern for both driving and in a crash.
Additional Notes:
The drive side power seat will not raise above a certain height, and compromises a shorter drivers visibility and proper driving potion (someone under ~5'"6'). This is a know problem caused by a part failure and is documented in Honda Service Bulletin 18-034 (Clicking from the Driver's Power Seat While using the Height or Tilt). As a result of Service Bulletin 18-034, this voids the extended warranty that was purchased with the vehicle and Honda USA will not cover the repair as it is out of original warranty. This is a safety concern as stated above and the need to place a cushion under the drive to raise their height puts the seatbelt at an unsafe position. The cost of repair is excessive at $2,400 but regardless of cost this is a known problem and a safety concern for both driving and in a crash.
Mfg Campaign: 11517478
Recall Date: Apr 17, 2023
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION RANDOMLY MAKES A JUDDERING JERKING SOUND AND HESITATES WHILE DRIVING. HONDA HAS FLUSHED MY TRANSMISSION MANY TIMES UNDER SEVICE BULLETIN 17-014, 17-015 AND THE REPAIR IS SHORT LIVED. HONDA STOPS HONORING THE EXTENDED SERVICE BULLETIN AFTER 80K. THEY HAVE HAD THIS PROBLEM AT LEAST SINCE 2016 YET THE DON'T FIX OR ADDRESS THE ISSUE. THEY MERELY OFFER FREE TRANS FLUSHES TILL 80K MILES AND THEN YOUR ON YOUR OWN. MANY COMPLAINTS OF THIS PROBLEM ON THE INTERNET YET HONDA DOES NOTHING MEANINGFUL TO FIX THE PROBLEM. MY CAR IS A 2017 HONDA PILOT EX-L
Corrective Action:
TRANSMISSION RANDOMLY MAKES A JUDDERING JERKING SOUND AND HESITATES WHILE DRIVING. HONDA HAS FLUSHED MY TRANSMISSION MANY TIMES UNDER SEVICE BULLETIN 17-014, 17-015 AND THE REPAIR IS SHORT LIVED. HONDA STOPS HONORING THE EXTENDED SERVICE BULLETIN AFTER 80K. THEY HAVE HAD THIS PROBLEM AT LEAST SINCE 2016 YET THE DON'T FIX OR ADDRESS THE ISSUE. THEY MERELY OFFER FREE TRANS FLUSHES TILL 80K MILES AND THEN YOUR ON YOUR OWN. MANY COMPLAINTS OF THIS PROBLEM ON THE INTERNET YET HONDA DOES NOTHING MEANINGFUL TO FIX THE PROBLEM. MY CAR IS A 2017 HONDA PILOT EX-L
Additional Notes:
TRANSMISSION RANDOMLY MAKES A JUDDERING JERKING SOUND AND HESITATES WHILE DRIVING. HONDA HAS FLUSHED MY TRANSMISSION MANY TIMES UNDER SEVICE BULLETIN 17-014, 17-015 AND THE REPAIR IS SHORT LIVED. HONDA STOPS HONORING THE EXTENDED SERVICE BULLETIN AFTER 80K. THEY HAVE HAD THIS PROBLEM AT LEAST SINCE 2016 YET THE DON'T FIX OR ADDRESS THE ISSUE. THEY MERELY OFFER FREE TRANS FLUSHES TILL 80K MILES AND THEN YOUR ON YOUR OWN. MANY COMPLAINTS OF THIS PROBLEM ON THE INTERNET YET HONDA DOES NOTHING MEANINGFUL TO FIX THE PROBLEM. MY CAR IS A 2017 HONDA PILOT EX-L
Mfg Campaign: 11516873
Recall Date: Apr 13, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Corrective Action:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Additional Notes:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Mfg Campaign: 11516197
Recall Date: Apr 9, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Corrective Action:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Additional Notes:
Emission system problem , transmission system problem. Car frequently stops with these error messages and it stopped the acceleration during driving on a freeway. It could have caused a major accident if I had not pulled over safely.
Mfg Campaign: 11516197
Recall Date: Apr 9, 2023
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