Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Corrective Action:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Additional Notes:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Mfg Campaign: 11638092
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Corrective Action:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Additional Notes:
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
Mfg Campaign: 11638092
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Corrective Action:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Additional Notes:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Mfg Campaign: 11638105
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Corrective Action:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Additional Notes:
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state “service high voltage system”, “service vehicle soon”, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
Mfg Campaign: 11638105
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The turn signal sometime signals the opposite direction after the completion of a turn. For example, I'll signal for a left turn, make a left turn, and the Honda starts signaling a right turn for about 3 seconds.
Corrective Action:
The turn signal sometime signals the opposite direction after the completion of a turn. For example, I'll signal for a left turn, make a left turn, and the Honda starts signaling a right turn for about 3 seconds.
Additional Notes:
The turn signal sometime signals the opposite direction after the completion of a turn. For example, I'll signal for a left turn, make a left turn, and the Honda starts signaling a right turn for about 3 seconds.
Mfg Campaign: 11638162
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Corrective Action:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Additional Notes:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Mfg Campaign: 11637547
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Corrective Action:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Additional Notes:
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration—something I don’t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
Mfg Campaign: 11637547
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
There is a clicking sound in the axel when making a sharp left turn.
Corrective Action:
There is a clicking sound in the axel when making a sharp left turn.
Additional Notes:
There is a clicking sound in the axel when making a sharp left turn.
Mfg Campaign: 11637567
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Corrective Action:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Additional Notes:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Mfg Campaign: 11637575
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Corrective Action:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Additional Notes:
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.
Mfg Campaign: 11637575
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle makes a clicking noise when making a right turn. I believe it has done it a few times when making a left turn, but it seems to do it constantly when making a right turn
Corrective Action:
Vehicle makes a clicking noise when making a right turn. I believe it has done it a few times when making a left turn, but it seems to do it constantly when making a right turn
Additional Notes:
Vehicle makes a clicking noise when making a right turn. I believe it has done it a few times when making a left turn, but it seems to do it constantly when making a right turn
Mfg Campaign: 11637580
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Corrective Action:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Additional Notes:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Mfg Campaign: 11637619
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Corrective Action:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Additional Notes:
Loud noises coming from CV joints when turning wheel left or right sharply. New car.
Mfg Campaign: 11637619
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.
Corrective Action:
My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.
Additional Notes:
My boyfriend went to charge the car and it stopped and gave a high voltage message and then the heat stopped working so next day day took it to the dealer and they said they ruled out the battery but there is a component that is broken allowing the coolant to cool off battery. The have no ETA ON THE PART. I purchased this car on December 18, 2024 and here we are a Lil over 30 days and it's in the shop. I have seen on forums alot of people experiencing same issue.
Mfg Campaign: 11637621
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.
Corrective Action:
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.
Additional Notes:
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.
Mfg Campaign: 11637641
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The axles make a bad clunking sound when performing sharp turns. Honda says it is “normal” yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this “normal” behavior.
Corrective Action:
The axles make a bad clunking sound when performing sharp turns. Honda says it is “normal” yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this “normal” behavior.
Additional Notes:
The axles make a bad clunking sound when performing sharp turns. Honda says it is “normal” yet the problem started after owning it for some time. Also, not every car (Honda or otherwise) has this “normal” behavior.
Mfg Campaign: 11637643
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Corrective Action:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Additional Notes:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Mfg Campaign: 11637661
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Corrective Action:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Additional Notes:
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.
Mfg Campaign: 11637661
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
Corrective Action:
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
Additional Notes:
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
Mfg Campaign: 11637666
Recall Date: Jan 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.
Corrective Action:
When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.
Additional Notes:
When you mark a tight turn either left or right there is a loud clanking noise from the wheel. I only have 600 miles on the car and it happened about 100 miles in.
Mfg Campaign: 11637669
Recall Date: Jan 22, 2025
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