Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2025 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 272 (H), 025G (G)
Recall Date: Nov 18, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2024 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 257/021G
Recall Date: Mar 15, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023 IONIQ 5, IONIQ 6, and Genesis GV60 vehicles. The rear inner driveshaft may have been improperly heat-treated, allowing it to break under load and resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 253 (H), 017G (G)
Recall Date: Feb 1, 2024
Consumer Complaints
382 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I started getting the error Electric Vehicle System error in my month old Ioniq 5. After driving a few miles, the air conditioning stopped working completely. And after a few more miles, the vehicle started to throttle down the speed to 20-25mph that too on the I95 with a 65mph speed limit. Had to turn on the emergency lights and drive slowly till I reached my destination. After googling for a while, I found that this issue is related to the ICCU failure that is pretty common in the Ioniq 5 and Hyundai is yet to issue a permanent fix for this problem. I don’t know why we are allowing the sale of these vehicles with known issues. You can even Reddit the ICCU issue.
Corrective Action:
I started getting the error Electric Vehicle System error in my month old Ioniq 5. After driving a few miles, the air conditioning stopped working completely. And after a few more miles, the vehicle started to throttle down the speed to 20-25mph that too on the I95 with a 65mph speed limit. Had to turn on the emergency lights and drive slowly till I reached my destination. After googling for a while, I found that this issue is related to the ICCU failure that is pretty common in the Ioniq 5 and Hyundai is yet to issue a permanent fix for this problem. I don’t know why we are allowing the sale of these vehicles with known issues. You can even Reddit the ICCU issue.
Additional Notes:
I started getting the error Electric Vehicle System error in my month old Ioniq 5. After driving a few miles, the air conditioning stopped working completely. And after a few more miles, the vehicle started to throttle down the speed to 20-25mph that too on the I95 with a 65mph speed limit. Had to turn on the emergency lights and drive slowly till I reached my destination. After googling for a while, I found that this issue is related to the ICCU failure that is pretty common in the Ioniq 5 and Hyundai is yet to issue a permanent fix for this problem. I don’t know why we are allowing the sale of these vehicles with known issues. You can even Reddit the ICCU issue.
Mfg Campaign: 11552424
Recall Date: Oct 28, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Corrective Action:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Additional Notes:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Mfg Campaign: 11550946
Recall Date: Oct 20, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Corrective Action:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Additional Notes:
Driving on freeway when adaptive cruise control turns off and had a sudden complete loss of acceleration, we had steering and brakes only. Sudden reduction of car speed in traffic could cause accident. Has only happened once in 20k miles. (no acceleration) Adaptive cruise control shuts off for no reason, but dealer couldn't replicate. In recent 8k trip we photographed warning on dash 17 + times after shut down. Dealer couldn't find any saved trouble codes for this. No warnings prior to any occurrence only after, dash turned off on acceleration loss.
Mfg Campaign: 11550946
Recall Date: Oct 20, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
See uploaded photos and document.
Corrective Action:
See uploaded photos and document.
Additional Notes:
See uploaded photos and document.
Mfg Campaign: 11550213
Recall Date: Oct 16, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
See uploaded photos and document.
Corrective Action:
See uploaded photos and document.
Additional Notes:
See uploaded photos and document.
Mfg Campaign: 11550213
Recall Date: Oct 16, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Corrective Action:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Additional Notes:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Mfg Campaign: 11548775
Recall Date: Oct 7, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Corrective Action:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Additional Notes:
Car: 4 month old 2023 Ioniq 5, Starting on September 12, 2023 my car would not take any charge AT ALL, effectively make my car useless as I am down to 10 miles of range. For the next several days I tried multiple chargers at different locations trying both 350 kW and 7kW chargers. Other cars were able to charge their cars immediately after I moved from the charger. I have read that the software update I am going to get will reduce my charging capacity rate to fully charge slower. This car is not performing at the stats I chose it for. I will not be able to use this car if it cannot take fast charge for a full charge. I was not made aware of this issue that was well known to Hyundai (they have been dealing with this issue with its earlier Ioniq models) before going forward with this car. Nor would I have decided on this car if this issue was known to me.
Mfg Campaign: 11548775
Recall Date: Oct 7, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Corrective Action:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Additional Notes:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Mfg Campaign: 11548051
Recall Date: Oct 3, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Corrective Action:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Additional Notes:
9/11 Saturday lease deal agreed 9/13 car picked up 9/23 Air conditioning stopped working and car throws a warning message requesting immediate service. 9/25 Parts required to fix the problem not available in the US or Canadian Hyundai Parts inventory and dealer does not know when they will get the parts. 10/3 Dealer advises no update on parts. Hyundai Customer Care notified today and is investigating. From what I can determine, this is the dreaded ICCU issue which plagued the 2022 Ioniq 5.
Mfg Campaign: 11548051
Recall Date: Oct 3, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Corrective Action:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Additional Notes:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Mfg Campaign: 11547516
Recall Date: Sep 30, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Corrective Action:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Additional Notes:
HELP! I now regret that I bought a Hyundai Ioniq 5. I hoped the recent campaign would fix my problem, but I think it is now worse. While driving my speed drops 3 to 4 miles per hour, then the car lurches forward to regain my speed. At first I thought it was when using cruise. Now the car does it on the highway even when not using cruise. When it starts dropping the speed, the accelerator is not responsive. I have to wait for the car to slow completely down before the throttle will respond. I do not notice the problem around town. It seems to cruise fine for about 50 miles and then begin to slow and speed up out of my control. I think it is a safety hazard. It certainly drives me and my passengers crazy. PLEASE DO SOMETHING!!!
Mfg Campaign: 11547516
Recall Date: Sep 30, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Corrective Action:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Additional Notes:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Mfg Campaign: 11544442
Recall Date: Sep 14, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Corrective Action:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Additional Notes:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Mfg Campaign: 11544442
Recall Date: Sep 14, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Corrective Action:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Additional Notes:
Rear electric motor overheating on highway and motor shuts off only allowing front motor to work but acceleration is near nothing and is extremely dangerous. No codes or warnings pop up was told by friends with other ioniqs that it's a electric motor oil pump that malfunctions but hyundai refuses to solution ND realize that there is a problem with motor malfunction
Mfg Campaign: 11544442
Recall Date: Sep 14, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Corrective Action:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Additional Notes:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Mfg Campaign: 11539136
Recall Date: Aug 17, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Corrective Action:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Additional Notes:
Driving on the highway, my car will suddenly lose power momentarily and the speed drop 3-5 mph. My accelerator is unresponsive. Then the car will accelerate quickly with a jerk to accelerate to the set speed. May occur on level ground but often occurs at the bottom of a hill. I have no control during this loss of power.
Mfg Campaign: 11539136
Recall Date: Aug 17, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Corrective Action:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Additional Notes:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Mfg Campaign: 11538261
Recall Date: Aug 13, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Corrective Action:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Additional Notes:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Mfg Campaign: 11538261
Recall Date: Aug 13, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Corrective Action:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Additional Notes:
While driving on the highway, after about 45 minutes, the electric vehicle goes into Turtle power-limited mode. The vehicle instantly reduces in speed from 70mph to as low as 35 - 45 mph. There are no warning lights or sounds. If you immediately stop the car and let it sit, it will work again temporarily but after 30 - 40 more min or less of driving, it will again go into turtle mode. Additionally, acceleration is non-existent when its power is limited, inhibiting the ability to safely drive as required to pull over or across intersections. This has been a constant event occurring multiple times and each time the vehicle has been on a freeway or highway. The dealer applied the repairs in the photo supplied, but they did not work.
Mfg Campaign: 11538261
Recall Date: Aug 13, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took possession of my vehicle 1/12/23 and charged it successfully in my garage with my level 2 charger at 48A per Hyundai's specifications until May 19, 2023. Charging aborted prematurely on that date due to overheating of the charging port. Starting May 20, 2023 I lowered the charging rate in my level 2 charger to 40A despite Hyundai's stated specifications that 48A was supported. I also started tracking my charging with an OBD2 scanner and noted the AC Inlet 1 port temperatures. From 6/26/23 to 7/25/23 as summer temperatures in my garage here in NJ from 75 to 84, peak port temperatures reached 226 to 237 degrees but charging completed. On 7/28/23 with a garage temperature of 86, port temperature reached 239 and charging aborted again. I then had to lower the charging rate to 36A. This is lengthening my charging times and is not consistent with Hyundai specifications when I purchased the car. I am concerned I will have to continue lowering the charging rate to continue operating the vehicle. These high temperatures may also be dangerous. Hyundai so far has merely issued a Technical Service Bulletin 23-EV-003H that does not fix or replace the inadequate part(s), it merely slows down charging inconsistent with their specifications. This is not acceptable and as a safety issue NHTSA should require Hyundai to recall and replace the insufficiently performing part(s). My car is available for inspection. This overheating and lengthening charging time is a safety issue. The vehicle has not been inspected by the manufacturer or local dealer. There were no warnings of these occurrences. Charging simply halts when it exceeds 237 degrees Fahrenheit for my 2023 model.
Corrective Action:
I took possession of my vehicle 1/12/23 and charged it successfully in my garage with my level 2 charger at 48A per Hyundai's specifications until May 19, 2023. Charging aborted prematurely on that date due to overheating of the charging port. Starting May 20, 2023 I lowered the charging rate in my level 2 charger to 40A despite Hyundai's stated specifications that 48A was supported. I also started tracking my charging with an OBD2 scanner and noted the AC Inlet 1 port temperatures. From 6/26/23 to 7/25/23 as summer temperatures in my garage here in NJ from 75 to 84, peak port temperatures reached 226 to 237 degrees but charging completed. On 7/28/23 with a garage temperature of 86, port temperature reached 239 and charging aborted again. I then had to lower the charging rate to 36A. This is lengthening my charging times and is not consistent with Hyundai specifications when I purchased the car. I am concerned I will have to continue lowering the charging rate to continue operating the vehicle. These high temperatures may also be dangerous. Hyundai so far has merely issued a Technical Service Bulletin 23-EV-003H that does not fix or replace the inadequate part(s), it merely slows down charging inconsistent with their specifications. This is not acceptable and as a safety issue NHTSA should require Hyundai to recall and replace the insufficiently performing part(s). My car is available for inspection. This overheating and lengthening charging time is a safety issue. The vehicle has not been inspected by the manufacturer or local dealer. There were no warnings of these occurrences. Charging simply halts when it exceeds 237 degrees Fahrenheit for my 2023 model.
Additional Notes:
I took possession of my vehicle 1/12/23 and charged it successfully in my garage with my level 2 charger at 48A per Hyundai's specifications until May 19, 2023. Charging aborted prematurely on that date due to overheating of the charging port. Starting May 20, 2023 I lowered the charging rate in my level 2 charger to 40A despite Hyundai's stated specifications that 48A was supported. I also started tracking my charging with an OBD2 scanner and noted the AC Inlet 1 port temperatures. From 6/26/23 to 7/25/23 as summer temperatures in my garage here in NJ from 75 to 84, peak port temperatures reached 226 to 237 degrees but charging completed. On 7/28/23 with a garage temperature of 86, port temperature reached 239 and charging aborted again. I then had to lower the charging rate to 36A. This is lengthening my charging times and is not consistent with Hyundai specifications when I purchased the car. I am concerned I will have to continue lowering the charging rate to continue operating the vehicle. These high temperatures may also be dangerous. Hyundai so far has merely issued a Technical Service Bulletin 23-EV-003H that does not fix or replace the inadequate part(s), it merely slows down charging inconsistent with their specifications. This is not acceptable and as a safety issue NHTSA should require Hyundai to recall and replace the insufficiently performing part(s). My car is available for inspection. This overheating and lengthening charging time is a safety issue. The vehicle has not been inspected by the manufacturer or local dealer. There were no warnings of these occurrences. Charging simply halts when it exceeds 237 degrees Fahrenheit for my 2023 model.
Mfg Campaign: 11537699
Recall Date: Aug 10, 2023
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