Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Palisade Tucson, 2023 Sonata, Elantra, and Kona vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump controller to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 246
Recall Date: Jul 27, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023 Palisade vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 245
Recall Date: Jun 8, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 243
Recall Date: Mar 17, 2023
Consumer Complaints
371 ComplaintsHyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Corrective Action:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Additional Notes:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Mfg Campaign: 11648520
Recall Date: Mar 15, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Corrective Action:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Additional Notes:
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
Mfg Campaign: 11648520
Recall Date: Mar 15, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
My seatbelt (driver) repeatedly and randomly opens. This has occurred on multiple occasions and with different drivers, and occurs even when the seatbelt is entirely buckled/clicked in.
Corrective Action:
My seatbelt (driver) repeatedly and randomly opens. This has occurred on multiple occasions and with different drivers, and occurs even when the seatbelt is entirely buckled/clicked in.
Additional Notes:
My seatbelt (driver) repeatedly and randomly opens. This has occurred on multiple occasions and with different drivers, and occurs even when the seatbelt is entirely buckled/clicked in.
Mfg Campaign: 11647780
Recall Date: Mar 11, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The seatbelts will come unlatched after they have been buckled without notice. It happens to the drivers seatbelt as well as the passenger seatbelt and the seatbelts in the second row. It has been happening for over a year and has happened several times.
Corrective Action:
The seatbelts will come unlatched after they have been buckled without notice. It happens to the drivers seatbelt as well as the passenger seatbelt and the seatbelts in the second row. It has been happening for over a year and has happened several times.
Additional Notes:
The seatbelts will come unlatched after they have been buckled without notice. It happens to the drivers seatbelt as well as the passenger seatbelt and the seatbelts in the second row. It has been happening for over a year and has happened several times.
Mfg Campaign: 11646620
Recall Date: Mar 5, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Front driver and passenger as well as second row driver and passenger seat belts have spontaneously unbuckled while we are driving- several times. No one was injured but it puts myself and my family at a huge safety risk. We have almost stopped driving it because we fear the belts will not hold up should an accident of some sort happen. There were no warnings before it happened any time. The second row seatbelt warning light did come on after seat belts unbuckled. This has been going on since November 2024.
Corrective Action:
Front driver and passenger as well as second row driver and passenger seat belts have spontaneously unbuckled while we are driving- several times. No one was injured but it puts myself and my family at a huge safety risk. We have almost stopped driving it because we fear the belts will not hold up should an accident of some sort happen. There were no warnings before it happened any time. The second row seatbelt warning light did come on after seat belts unbuckled. This has been going on since November 2024.
Additional Notes:
Front driver and passenger as well as second row driver and passenger seat belts have spontaneously unbuckled while we are driving- several times. No one was injured but it puts myself and my family at a huge safety risk. We have almost stopped driving it because we fear the belts will not hold up should an accident of some sort happen. There were no warnings before it happened any time. The second row seatbelt warning light did come on after seat belts unbuckled. This has been going on since November 2024.
Mfg Campaign: 11644713
Recall Date: Feb 25, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Friday, February 14. 2025 at approximately 9:05 am I was leaving a parking lot to make a right hand turn on to a busy three lane road. Since this issue with the brakes has occurred three times previously I make it a point to drive no more than 10 mph in parking lots. The pavement was dry, then there was a 3 foot patch of thin ice, then the pavement was dry to the stop sign at the road. I pressed the brake pedal well in advance of the patch of ice and once the tires contacted the ice, the brake pedal pulsated harshly causing my vehicle to shake. This situation caused me to be unable to stop at the sign and I almost got broadsided. This is the third complaint I’ve filed regarding this matter. This is the fourth occurrence of the brakes acting in an abnormal manner (since June 2024) and whatever is occurring is terrifying. The dealership claimed it couldn’t replicate the issue and no warming sounds or lights appeared on my dashboard. I fear for my life, my spouse and children’s lives, as well as pedestrians, bicyclists and motorists. Someone is going to get seriously injured or potentially killed because of this issue, therefore, I have to petition the agency to look into this matter in depth and hopefully open an investigation.
Corrective Action:
On Friday, February 14. 2025 at approximately 9:05 am I was leaving a parking lot to make a right hand turn on to a busy three lane road. Since this issue with the brakes has occurred three times previously I make it a point to drive no more than 10 mph in parking lots. The pavement was dry, then there was a 3 foot patch of thin ice, then the pavement was dry to the stop sign at the road. I pressed the brake pedal well in advance of the patch of ice and once the tires contacted the ice, the brake pedal pulsated harshly causing my vehicle to shake. This situation caused me to be unable to stop at the sign and I almost got broadsided. This is the third complaint I’ve filed regarding this matter. This is the fourth occurrence of the brakes acting in an abnormal manner (since June 2024) and whatever is occurring is terrifying. The dealership claimed it couldn’t replicate the issue and no warming sounds or lights appeared on my dashboard. I fear for my life, my spouse and children’s lives, as well as pedestrians, bicyclists and motorists. Someone is going to get seriously injured or potentially killed because of this issue, therefore, I have to petition the agency to look into this matter in depth and hopefully open an investigation.
Additional Notes:
On Friday, February 14. 2025 at approximately 9:05 am I was leaving a parking lot to make a right hand turn on to a busy three lane road. Since this issue with the brakes has occurred three times previously I make it a point to drive no more than 10 mph in parking lots. The pavement was dry, then there was a 3 foot patch of thin ice, then the pavement was dry to the stop sign at the road. I pressed the brake pedal well in advance of the patch of ice and once the tires contacted the ice, the brake pedal pulsated harshly causing my vehicle to shake. This situation caused me to be unable to stop at the sign and I almost got broadsided. This is the third complaint I’ve filed regarding this matter. This is the fourth occurrence of the brakes acting in an abnormal manner (since June 2024) and whatever is occurring is terrifying. The dealership claimed it couldn’t replicate the issue and no warming sounds or lights appeared on my dashboard. I fear for my life, my spouse and children’s lives, as well as pedestrians, bicyclists and motorists. Someone is going to get seriously injured or potentially killed because of this issue, therefore, I have to petition the agency to look into this matter in depth and hopefully open an investigation.
Mfg Campaign: 11643235
Recall Date: Feb 17, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The buckle on the seatbelts in both the passenger side and behind the passenger side in the 2nd row doesn't latch. Sometimes it takes 4/5 times to click the seatbelt in before it latches. It also will randomly unlatch. VERY unsafe to be always using seatbelts, only to have them not be trusted due to un latching. It happens multiple times a week, and has been going on since Summer 2024.
Corrective Action:
The buckle on the seatbelts in both the passenger side and behind the passenger side in the 2nd row doesn't latch. Sometimes it takes 4/5 times to click the seatbelt in before it latches. It also will randomly unlatch. VERY unsafe to be always using seatbelts, only to have them not be trusted due to un latching. It happens multiple times a week, and has been going on since Summer 2024.
Additional Notes:
The buckle on the seatbelts in both the passenger side and behind the passenger side in the 2nd row doesn't latch. Sometimes it takes 4/5 times to click the seatbelt in before it latches. It also will randomly unlatch. VERY unsafe to be always using seatbelts, only to have them not be trusted due to un latching. It happens multiple times a week, and has been going on since Summer 2024.
Mfg Campaign: 11642227
Recall Date: Feb 12, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
Vibrations on the rear side started happening last October 2024. Seats were shaking while driving. In addition to the rough ride, Clunk and rattling are heard while going over small bumps. Took it to dealer Feb 10, 2025, and tech found rear shock mounts are bad. The write up also said they replaced the shocks. It was all under warranty. Vehicle is only 13K miles, and suspect/concerned that the replacement may not last long too. Please investigate for possible recall.
Corrective Action:
Vibrations on the rear side started happening last October 2024. Seats were shaking while driving. In addition to the rough ride, Clunk and rattling are heard while going over small bumps. Took it to dealer Feb 10, 2025, and tech found rear shock mounts are bad. The write up also said they replaced the shocks. It was all under warranty. Vehicle is only 13K miles, and suspect/concerned that the replacement may not last long too. Please investigate for possible recall.
Additional Notes:
Vibrations on the rear side started happening last October 2024. Seats were shaking while driving. In addition to the rough ride, Clunk and rattling are heard while going over small bumps. Took it to dealer Feb 10, 2025, and tech found rear shock mounts are bad. The write up also said they replaced the shocks. It was all under warranty. Vehicle is only 13K miles, and suspect/concerned that the replacement may not last long too. Please investigate for possible recall.
Mfg Campaign: 11641852
Recall Date: Feb 10, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The front seat belt has unbuckled on it’s own at multiple occasions, the system does alert of the unbuckling but it is a safety hazard if we get into a car accident. It happens randomly without any warning. We did not get it inspected yet
Corrective Action:
The front seat belt has unbuckled on it’s own at multiple occasions, the system does alert of the unbuckling but it is a safety hazard if we get into a car accident. It happens randomly without any warning. We did not get it inspected yet
Additional Notes:
The front seat belt has unbuckled on it’s own at multiple occasions, the system does alert of the unbuckling but it is a safety hazard if we get into a car accident. It happens randomly without any warning. We did not get it inspected yet
Mfg Campaign: 11641578
Recall Date: Feb 9, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS system is engaging on gravel road when coming to a stop at 20-25mph. Brakes don’t work and vehicle starts shaking. Hyundai dealership is saying there are no issues but this has happened periodically 4-5 times.
Corrective Action:
ABS system is engaging on gravel road when coming to a stop at 20-25mph. Brakes don’t work and vehicle starts shaking. Hyundai dealership is saying there are no issues but this has happened periodically 4-5 times.
Additional Notes:
ABS system is engaging on gravel road when coming to a stop at 20-25mph. Brakes don’t work and vehicle starts shaking. Hyundai dealership is saying there are no issues but this has happened periodically 4-5 times.
Mfg Campaign: 11641604
Recall Date: Feb 9, 2025
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Passenger side wiper stopped working after being stuck by ice/snow. Won’t work unless assisted
Corrective Action:
Passenger side wiper stopped working after being stuck by ice/snow. Won’t work unless assisted
Additional Notes:
Passenger side wiper stopped working after being stuck by ice/snow. Won’t work unless assisted
Mfg Campaign: 11641263
Recall Date: Feb 7, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Ongoing Car Leak Issue Ongoing issues in my vehicle’s moon roof. •Late September 2024: I first noticed water leaks in the front and rear of the moon roof. •[XXX]: Took to Wilson County Hyundai. They claimed to find no leaks. •[XXX]: The leak was evident again. I took it back; they acknowledged a factory defect in a drain tube and claimed to have repaired it. •[XXX]: I took it to a different dealership “Hickory Hollow Hyundai”, They were unable to replicate the leak. They suggested I record a video of it during the next rain event. So I did on [XXX]. See: [XXX] •December 11th: Frustrated with the lack of progress, I filed a formal complaint with Hyundai Customer Service, receiving case number #[XXX]. Hickory Hollow Hyundai then then told me to bring the car back in for repairs. As of Jan 16th: •Hyundai of Hickory Hollow said it was fixed and allowed me to come pick up the vehicle. They also said they had tested it thoroughly and there is no longer a leak. I brought the vehicle home and waited for the next rain so I could see for myself. As of January 27: •It rained less than .25 inches last night, but when I drove the vehicle this morning it leaked in both the front and rear. I did make a video of the leak, which is at: [XXX] As of February 1: •It has been 115 days since I first took the vehicle in for a leak repair. •There have been four (4) repair attempts and more leakage. •This has caused a very dangerous situation for my family. Hyundai has virtually done nothing that corrected the problem. Nor have they responded to my requests for a resolution. •I have full documentation on all the above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My Ongoing Car Leak Issue Ongoing issues in my vehicle’s moon roof. •Late September 2024: I first noticed water leaks in the front and rear of the moon roof. •[XXX]: Took to Wilson County Hyundai. They claimed to find no leaks. •[XXX]: The leak was evident again. I took it back; they acknowledged a factory defect in a drain tube and claimed to have repaired it. •[XXX]: I took it to a different dealership “Hickory Hollow Hyundai”, They were unable to replicate the leak. They suggested I record a video of it during the next rain event. So I did on [XXX]. See: [XXX] •December 11th: Frustrated with the lack of progress, I filed a formal complaint with Hyundai Customer Service, receiving case number #[XXX]. Hickory Hollow Hyundai then then told me to bring the car back in for repairs. As of Jan 16th: •Hyundai of Hickory Hollow said it was fixed and allowed me to come pick up the vehicle. They also said they had tested it thoroughly and there is no longer a leak. I brought the vehicle home and waited for the next rain so I could see for myself. As of January 27: •It rained less than .25 inches last night, but when I drove the vehicle this morning it leaked in both the front and rear. I did make a video of the leak, which is at: [XXX] As of February 1: •It has been 115 days since I first took the vehicle in for a leak repair. •There have been four (4) repair attempts and more leakage. •This has caused a very dangerous situation for my family. Hyundai has virtually done nothing that corrected the problem. Nor have they responded to my requests for a resolution. •I have full documentation on all the above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My Ongoing Car Leak Issue Ongoing issues in my vehicle’s moon roof. •Late September 2024: I first noticed water leaks in the front and rear of the moon roof. •[XXX]: Took to Wilson County Hyundai. They claimed to find no leaks. •[XXX]: The leak was evident again. I took it back; they acknowledged a factory defect in a drain tube and claimed to have repaired it. •[XXX]: I took it to a different dealership “Hickory Hollow Hyundai”, They were unable to replicate the leak. They suggested I record a video of it during the next rain event. So I did on [XXX]. See: [XXX] •December 11th: Frustrated with the lack of progress, I filed a formal complaint with Hyundai Customer Service, receiving case number #[XXX]. Hickory Hollow Hyundai then then told me to bring the car back in for repairs. As of Jan 16th: •Hyundai of Hickory Hollow said it was fixed and allowed me to come pick up the vehicle. They also said they had tested it thoroughly and there is no longer a leak. I brought the vehicle home and waited for the next rain so I could see for myself. As of January 27: •It rained less than .25 inches last night, but when I drove the vehicle this morning it leaked in both the front and rear. I did make a video of the leak, which is at: [XXX] As of February 1: •It has been 115 days since I first took the vehicle in for a leak repair. •There have been four (4) repair attempts and more leakage. •This has caused a very dangerous situation for my family. Hyundai has virtually done nothing that corrected the problem. Nor have they responded to my requests for a resolution. •I have full documentation on all the above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640058
Recall Date: Feb 1, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The first time this happened I was at a light waiting for it to turn green. My car went into a shutdown mode and gave me a message of " Auto Stop is Off. Shift to P or N Start Engine Manually". I tried repeatedly to restart the car after putting it into park, but it wouldn't respond. Finally, after 5 minutes of sitting blocking traffic, the engine started, and I drove away. This has now been happening off and on for 3 days. I cannot be stranded in a 50 mile an hour zone blocking traffic. It's an accident waiting to happen. After doing some research online I discovered this has been happening to Hyundai vehicles of different models for over 8 years! Why has Hyundai not recalled this? I think it's a manipulation to force you into one of their shops. I contacted several Hyundai dealerships to speak with someone who knows of this issue. One service manager told me it sounds like it needs a computer update. I ask the cost, and he said $260 and that does not guarantee it will fix the problem.
Corrective Action:
The first time this happened I was at a light waiting for it to turn green. My car went into a shutdown mode and gave me a message of " Auto Stop is Off. Shift to P or N Start Engine Manually". I tried repeatedly to restart the car after putting it into park, but it wouldn't respond. Finally, after 5 minutes of sitting blocking traffic, the engine started, and I drove away. This has now been happening off and on for 3 days. I cannot be stranded in a 50 mile an hour zone blocking traffic. It's an accident waiting to happen. After doing some research online I discovered this has been happening to Hyundai vehicles of different models for over 8 years! Why has Hyundai not recalled this? I think it's a manipulation to force you into one of their shops. I contacted several Hyundai dealerships to speak with someone who knows of this issue. One service manager told me it sounds like it needs a computer update. I ask the cost, and he said $260 and that does not guarantee it will fix the problem.
Additional Notes:
The first time this happened I was at a light waiting for it to turn green. My car went into a shutdown mode and gave me a message of " Auto Stop is Off. Shift to P or N Start Engine Manually". I tried repeatedly to restart the car after putting it into park, but it wouldn't respond. Finally, after 5 minutes of sitting blocking traffic, the engine started, and I drove away. This has now been happening off and on for 3 days. I cannot be stranded in a 50 mile an hour zone blocking traffic. It's an accident waiting to happen. After doing some research online I discovered this has been happening to Hyundai vehicles of different models for over 8 years! Why has Hyundai not recalled this? I think it's a manipulation to force you into one of their shops. I contacted several Hyundai dealerships to speak with someone who knows of this issue. One service manager told me it sounds like it needs a computer update. I ask the cost, and he said $260 and that does not guarantee it will fix the problem.
Mfg Campaign: 11639414
Recall Date: Jan 29, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
In Snow Mode, I was at a complete stop and then pushed on the gas pedal to go, the car did not accelerate. I pumped the pedal, still nothing. The car moved slowly like it was in neutral, but would not accelerate. I was trying to turn left at an intersection, it was very scary. I could have gotten rear ended or T-boned. The car finally moved when I changed the driving mode to Smart Mode. The exact scenario has happened several times to me and my husband when driving in snow mode. It happens from a full stop.
Corrective Action:
In Snow Mode, I was at a complete stop and then pushed on the gas pedal to go, the car did not accelerate. I pumped the pedal, still nothing. The car moved slowly like it was in neutral, but would not accelerate. I was trying to turn left at an intersection, it was very scary. I could have gotten rear ended or T-boned. The car finally moved when I changed the driving mode to Smart Mode. The exact scenario has happened several times to me and my husband when driving in snow mode. It happens from a full stop.
Additional Notes:
In Snow Mode, I was at a complete stop and then pushed on the gas pedal to go, the car did not accelerate. I pumped the pedal, still nothing. The car moved slowly like it was in neutral, but would not accelerate. I was trying to turn left at an intersection, it was very scary. I could have gotten rear ended or T-boned. The car finally moved when I changed the driving mode to Smart Mode. The exact scenario has happened several times to me and my husband when driving in snow mode. It happens from a full stop.
Mfg Campaign: 11639031
Recall Date: Jan 28, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
Repeated issues of rear self leveling shocks/suspension noise
Corrective Action:
Repeated issues of rear self leveling shocks/suspension noise
Additional Notes:
Repeated issues of rear self leveling shocks/suspension noise
Mfg Campaign: 11639204
Recall Date: Jan 28, 2025
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
11/16/2024: I was at a complete stop at a stoplight waiting for it turn green so I could turn left. When the light turned green, I pressed on the accelerator and made it about half way through the intersection when I noticed that the car had stopped accelerating but could hear and see the RMPs going up. I looked down to see if I had accidentally put it into neutral, but the DRIVE light button was still lit up. Luckily, I was close to my destination and was able to roll into the parking lot without getting trapped by traffic. I turned my car off and when I came back to it, it started and everything seem normal. 12/20/24: I drove to my office to pick up packages to mail. Then I was going to run a few errands with my mother-in-law before my 10:15 am appointment for an oil change at my Hyundai dealer. As we were turning left out of my office across 2 lanes of traffic, my car did the same thing it had done in November. This time, I had traffic approaching me from both directions. My car had enough inertia to finish the turn, but it would not respond to the accelerator. Both my mother-in-law and I were trying to figure out what was going on because she could feel it and noticed the RPMs going up without any acceleration. We intentionally looked at the "drive" button to make sure neither of us had somehow knocked into neutral. The cars coming up from behind ended up passing me on the right. Eventually, maybe 15-30 seconds later, my car "kicked back into gear" and we were able to drive normally. I took the car directly to the dealer. Told them what had happened and asked for a loaner car until they had figured it out. I had the loaner car for about 5 days and the dealership said they couldn't replicate the problem. They told me to try video it if it happens again. I laughed nervously and asked which part they wanted me to video tape while driving??? It has not happened again, but seems to have happened with other Palisades.
Corrective Action:
11/16/2024: I was at a complete stop at a stoplight waiting for it turn green so I could turn left. When the light turned green, I pressed on the accelerator and made it about half way through the intersection when I noticed that the car had stopped accelerating but could hear and see the RMPs going up. I looked down to see if I had accidentally put it into neutral, but the DRIVE light button was still lit up. Luckily, I was close to my destination and was able to roll into the parking lot without getting trapped by traffic. I turned my car off and when I came back to it, it started and everything seem normal. 12/20/24: I drove to my office to pick up packages to mail. Then I was going to run a few errands with my mother-in-law before my 10:15 am appointment for an oil change at my Hyundai dealer. As we were turning left out of my office across 2 lanes of traffic, my car did the same thing it had done in November. This time, I had traffic approaching me from both directions. My car had enough inertia to finish the turn, but it would not respond to the accelerator. Both my mother-in-law and I were trying to figure out what was going on because she could feel it and noticed the RPMs going up without any acceleration. We intentionally looked at the "drive" button to make sure neither of us had somehow knocked into neutral. The cars coming up from behind ended up passing me on the right. Eventually, maybe 15-30 seconds later, my car "kicked back into gear" and we were able to drive normally. I took the car directly to the dealer. Told them what had happened and asked for a loaner car until they had figured it out. I had the loaner car for about 5 days and the dealership said they couldn't replicate the problem. They told me to try video it if it happens again. I laughed nervously and asked which part they wanted me to video tape while driving??? It has not happened again, but seems to have happened with other Palisades.
Additional Notes:
11/16/2024: I was at a complete stop at a stoplight waiting for it turn green so I could turn left. When the light turned green, I pressed on the accelerator and made it about half way through the intersection when I noticed that the car had stopped accelerating but could hear and see the RMPs going up. I looked down to see if I had accidentally put it into neutral, but the DRIVE light button was still lit up. Luckily, I was close to my destination and was able to roll into the parking lot without getting trapped by traffic. I turned my car off and when I came back to it, it started and everything seem normal. 12/20/24: I drove to my office to pick up packages to mail. Then I was going to run a few errands with my mother-in-law before my 10:15 am appointment for an oil change at my Hyundai dealer. As we were turning left out of my office across 2 lanes of traffic, my car did the same thing it had done in November. This time, I had traffic approaching me from both directions. My car had enough inertia to finish the turn, but it would not respond to the accelerator. Both my mother-in-law and I were trying to figure out what was going on because she could feel it and noticed the RPMs going up without any acceleration. We intentionally looked at the "drive" button to make sure neither of us had somehow knocked into neutral. The cars coming up from behind ended up passing me on the right. Eventually, maybe 15-30 seconds later, my car "kicked back into gear" and we were able to drive normally. I took the car directly to the dealer. Told them what had happened and asked for a loaner car until they had figured it out. I had the loaner car for about 5 days and the dealership said they couldn't replicate the problem. They told me to try video it if it happens again. I laughed nervously and asked which part they wanted me to video tape while driving??? It has not happened again, but seems to have happened with other Palisades.
Mfg Campaign: 11638604
Recall Date: Jan 26, 2025
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Corrective Action:
AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Additional Notes:
AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Mfg Campaign: 11638670
Recall Date: Jan 26, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.
Corrective Action:
Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.
Additional Notes:
Second row seat belts come unlatched while driving. This has happened multiple times. 2 times this week, once for each seat.
Mfg Campaign: 11638391
Recall Date: Jan 24, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638030
Recall Date: Jan 23, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638030
Recall Date: Jan 23, 2025
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