Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Palisade Tucson, 2023 Sonata, Elantra, and Kona vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump controller to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 246
Recall Date: Jul 27, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023 Palisade vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 245
Recall Date: Jun 8, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 243
Recall Date: Mar 17, 2023
Consumer Complaints
371 ComplaintsHyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The driver seatbelt and the middle drivers side seatbelt will unlatch randomly while we are driving down the road.
Corrective Action:
The driver seatbelt and the middle drivers side seatbelt will unlatch randomly while we are driving down the road.
Additional Notes:
The driver seatbelt and the middle drivers side seatbelt will unlatch randomly while we are driving down the road.
Mfg Campaign: 11637605
Recall Date: Jan 22, 2025
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Corrective Action:
Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Additional Notes:
Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.
Mfg Campaign: 11637616
Recall Date: Jan 22, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belt for the second-row passenger seat on the driver side frequently comes unbuckled. This sometimes happens within minutes of buckling it and sometimes over 20 minutes later. My daughter is in a booster seat, and this happens regardless of whether I buckle her in or she buckles herself in. Even when I buckle her in and then pull hard on the belt to check that it is fully buckled, the seat belt still sometimes comes unlatched. The driver seat belt has also come unlatched several times when I am driving, also within minutes or long after I have buckled myself in. Yes, this is available for inspection upon request. My safety and my children's safety is obviously at risk if we cannot trust our seat belts to remain latched. The problem has not yet been inspected, reproduced, or confirmed by any third parties. There are no warning signals prior the belts unbuckling; the "seat belt unbuckled" alarm in the car begins to sound once the belts unbuckle themselves.
Corrective Action:
The seat belt for the second-row passenger seat on the driver side frequently comes unbuckled. This sometimes happens within minutes of buckling it and sometimes over 20 minutes later. My daughter is in a booster seat, and this happens regardless of whether I buckle her in or she buckles herself in. Even when I buckle her in and then pull hard on the belt to check that it is fully buckled, the seat belt still sometimes comes unlatched. The driver seat belt has also come unlatched several times when I am driving, also within minutes or long after I have buckled myself in. Yes, this is available for inspection upon request. My safety and my children's safety is obviously at risk if we cannot trust our seat belts to remain latched. The problem has not yet been inspected, reproduced, or confirmed by any third parties. There are no warning signals prior the belts unbuckling; the "seat belt unbuckled" alarm in the car begins to sound once the belts unbuckle themselves.
Additional Notes:
The seat belt for the second-row passenger seat on the driver side frequently comes unbuckled. This sometimes happens within minutes of buckling it and sometimes over 20 minutes later. My daughter is in a booster seat, and this happens regardless of whether I buckle her in or she buckles herself in. Even when I buckle her in and then pull hard on the belt to check that it is fully buckled, the seat belt still sometimes comes unlatched. The driver seat belt has also come unlatched several times when I am driving, also within minutes or long after I have buckled myself in. Yes, this is available for inspection upon request. My safety and my children's safety is obviously at risk if we cannot trust our seat belts to remain latched. The problem has not yet been inspected, reproduced, or confirmed by any third parties. There are no warning signals prior the belts unbuckling; the "seat belt unbuckled" alarm in the car begins to sound once the belts unbuckle themselves.
Mfg Campaign: 11636962
Recall Date: Jan 19, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Seat belts come unbuckled randomly Has happened multiple times over the past 2 years with drivers seat and second row driver side seat. Switched second row car seat to LATCH install due to safety concern
Corrective Action:
Seat belts come unbuckled randomly Has happened multiple times over the past 2 years with drivers seat and second row driver side seat. Switched second row car seat to LATCH install due to safety concern
Additional Notes:
Seat belts come unbuckled randomly Has happened multiple times over the past 2 years with drivers seat and second row driver side seat. Switched second row car seat to LATCH install due to safety concern
Mfg Campaign: 11636740
Recall Date: Jan 18, 2025
Hyundai Motor America
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2023 Hyundai Palisade. The contact stated while driving on the highway at 65 MPH, the contact heard a sound like a shotgun blast. The contact opened the sunroof shade and saw that the sunroof glass had shattered. The contact started closing the shade and the center glass started collapsing inside the vehicle. No warning light was illuminated. The vehicle was taken to a dealer to be inspected, and the contact was informed that the impact from a rock had caused the sunroof glass to shatter. The contact decided to take the vehicle to another dealer. The local dealer was contacted; however, the vehicle was not repaired. The contact was informed by the second dealer that a claim would be submitted for the failure and the failure would be escalated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,296.
Corrective Action:
The contact owns a 2023 Hyundai Palisade. The contact stated while driving on the highway at 65 MPH, the contact heard a sound like a shotgun blast. The contact opened the sunroof shade and saw that the sunroof glass had shattered. The contact started closing the shade and the center glass started collapsing inside the vehicle. No warning light was illuminated. The vehicle was taken to a dealer to be inspected, and the contact was informed that the impact from a rock had caused the sunroof glass to shatter. The contact decided to take the vehicle to another dealer. The local dealer was contacted; however, the vehicle was not repaired. The contact was informed by the second dealer that a claim would be submitted for the failure and the failure would be escalated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,296.
Additional Notes:
The contact owns a 2023 Hyundai Palisade. The contact stated while driving on the highway at 65 MPH, the contact heard a sound like a shotgun blast. The contact opened the sunroof shade and saw that the sunroof glass had shattered. The contact started closing the shade and the center glass started collapsing inside the vehicle. No warning light was illuminated. The vehicle was taken to a dealer to be inspected, and the contact was informed that the impact from a rock had caused the sunroof glass to shatter. The contact decided to take the vehicle to another dealer. The local dealer was contacted; however, the vehicle was not repaired. The contact was informed by the second dealer that a claim would be submitted for the failure and the failure would be escalated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,296.
Mfg Campaign: 11636378
Recall Date: Jan 16, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Rear passenger seat belt has repeatedly unlatched itself while car is in motion. Occurs without anyone pushing the release button. Has happened multiple times.
Corrective Action:
Rear passenger seat belt has repeatedly unlatched itself while car is in motion. Occurs without anyone pushing the release button. Has happened multiple times.
Additional Notes:
Rear passenger seat belt has repeatedly unlatched itself while car is in motion. Occurs without anyone pushing the release button. Has happened multiple times.
Mfg Campaign: 11636112
Recall Date: Jan 15, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
While driving to work, the seatbelt suddenly unlatched midway through the drive without any pressing of the release button, and nothing close to it that could have pressed on it. This happened while moving (not stopped at a light). The cars seatbelt warning system started beeping to alert that the driver was not buckled.
Corrective Action:
While driving to work, the seatbelt suddenly unlatched midway through the drive without any pressing of the release button, and nothing close to it that could have pressed on it. This happened while moving (not stopped at a light). The cars seatbelt warning system started beeping to alert that the driver was not buckled.
Additional Notes:
While driving to work, the seatbelt suddenly unlatched midway through the drive without any pressing of the release button, and nothing close to it that could have pressed on it. This happened while moving (not stopped at a light). The cars seatbelt warning system started beeping to alert that the driver was not buckled.
Mfg Campaign: 11635829
Recall Date: Jan 14, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
After about 10000 miles, started to notice a thumping sound then it got progressively worse. The ride started to get rougher and thumps all the time. Dealer verified rear shocks bad and ordered new set. Now at 14000 miles and shocks still on back order. Was told that this is happening all the time and that the replacement shocks are the same as what came on the vehicle. This does not solve the problem.Soon handling will suffer.
Corrective Action:
After about 10000 miles, started to notice a thumping sound then it got progressively worse. The ride started to get rougher and thumps all the time. Dealer verified rear shocks bad and ordered new set. Now at 14000 miles and shocks still on back order. Was told that this is happening all the time and that the replacement shocks are the same as what came on the vehicle. This does not solve the problem.Soon handling will suffer.
Additional Notes:
After about 10000 miles, started to notice a thumping sound then it got progressively worse. The ride started to get rougher and thumps all the time. Dealer verified rear shocks bad and ordered new set. Now at 14000 miles and shocks still on back order. Was told that this is happening all the time and that the replacement shocks are the same as what came on the vehicle. This does not solve the problem.Soon handling will suffer.
Mfg Campaign: 11635842
Recall Date: Jan 14, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Drivers seatbelt is coming unlatched while I’m driving (maybe 5-10 minutes into the drive).
Corrective Action:
Drivers seatbelt is coming unlatched while I’m driving (maybe 5-10 minutes into the drive).
Additional Notes:
Drivers seatbelt is coming unlatched while I’m driving (maybe 5-10 minutes into the drive).
Mfg Campaign: 11635913
Recall Date: Jan 14, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Passenger seatbelt has come unlatched several times while driving.
Corrective Action:
Passenger seatbelt has come unlatched several times while driving.
Additional Notes:
Passenger seatbelt has come unlatched several times while driving.
Mfg Campaign: 11635422
Recall Date: Jan 11, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS shakes when crossing over different terrains. Car does not stop as fast as it should. I am afraid for the safety of my family and other drivers on the road if I can't stop. I have brought the car to the dealer several times since I bought it new and they say they can't recreate it. The last time, they recommended changing my brakes. I brought it to a private mechanic and they said it's not the brakes, it's the ABS. Then I come to find out that many people have the same problem and some have had accidents as a result of not being able to stop. There are 2 class action lawsuits calling for a recall. Please make Hyundai fix this issue before there are deaths on their hands.
Corrective Action:
ABS shakes when crossing over different terrains. Car does not stop as fast as it should. I am afraid for the safety of my family and other drivers on the road if I can't stop. I have brought the car to the dealer several times since I bought it new and they say they can't recreate it. The last time, they recommended changing my brakes. I brought it to a private mechanic and they said it's not the brakes, it's the ABS. Then I come to find out that many people have the same problem and some have had accidents as a result of not being able to stop. There are 2 class action lawsuits calling for a recall. Please make Hyundai fix this issue before there are deaths on their hands.
Additional Notes:
ABS shakes when crossing over different terrains. Car does not stop as fast as it should. I am afraid for the safety of my family and other drivers on the road if I can't stop. I have brought the car to the dealer several times since I bought it new and they say they can't recreate it. The last time, they recommended changing my brakes. I brought it to a private mechanic and they said it's not the brakes, it's the ABS. Then I come to find out that many people have the same problem and some have had accidents as a result of not being able to stop. There are 2 class action lawsuits calling for a recall. Please make Hyundai fix this issue before there are deaths on their hands.
Mfg Campaign: 11635225
Recall Date: Jan 10, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2023 Hyundai Palisade. The contact stated that the front passenger’s side seat belt unintendedly unlatched with an occupant seated in the seat. The contact stated that the alarm sounded as if the seat belt was not being used while the seat was occupied. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,000.
Corrective Action:
The contact owns a 2023 Hyundai Palisade. The contact stated that the front passenger’s side seat belt unintendedly unlatched with an occupant seated in the seat. The contact stated that the alarm sounded as if the seat belt was not being used while the seat was occupied. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,000.
Additional Notes:
The contact owns a 2023 Hyundai Palisade. The contact stated that the front passenger’s side seat belt unintendedly unlatched with an occupant seated in the seat. The contact stated that the alarm sounded as if the seat belt was not being used while the seat was occupied. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,000.
Mfg Campaign: 11634513
Recall Date: Jan 7, 2025
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Component/System: Windshield. Description of the Issue: My 2023 Hyundai Palisade’s windshield developed a small crack, which has progressively spread into a longer line over time. The crack appeared without any significant external impact, raising concerns about the overall quality and durability of the windshield. Safety Risk: The growing crack reduces visibility and compromises the structural integrity of the windshield, potentially putting my safety and the safety of other drivers at risk. Reported/Confirmed by Dealer: I reported the issue to my Hyundai dealership, but they stated that there is no recall or warranty coverage for this problem. Inspection Status: The dealership acknowledged the issue but did not provide any solutions, leaving me to seek independent repair options. I have not yet involved an independent service center, insurance, or other third parties for inspection. Symptoms Prior to Failure: There were no warning signs or indicators before the crack appeared. It developed suddenly and unexpectedly, despite regular vehicle use under normal conditions. Additional Information: Upon researching online, I discovered numerous complaints from other Hyundai Palisade owners regarding the poor quality of the windshield. This pattern suggests a potential manufacturing defect that Hyundai has not yet addressed.
Corrective Action:
Component/System: Windshield. Description of the Issue: My 2023 Hyundai Palisade’s windshield developed a small crack, which has progressively spread into a longer line over time. The crack appeared without any significant external impact, raising concerns about the overall quality and durability of the windshield. Safety Risk: The growing crack reduces visibility and compromises the structural integrity of the windshield, potentially putting my safety and the safety of other drivers at risk. Reported/Confirmed by Dealer: I reported the issue to my Hyundai dealership, but they stated that there is no recall or warranty coverage for this problem. Inspection Status: The dealership acknowledged the issue but did not provide any solutions, leaving me to seek independent repair options. I have not yet involved an independent service center, insurance, or other third parties for inspection. Symptoms Prior to Failure: There were no warning signs or indicators before the crack appeared. It developed suddenly and unexpectedly, despite regular vehicle use under normal conditions. Additional Information: Upon researching online, I discovered numerous complaints from other Hyundai Palisade owners regarding the poor quality of the windshield. This pattern suggests a potential manufacturing defect that Hyundai has not yet addressed.
Additional Notes:
Component/System: Windshield. Description of the Issue: My 2023 Hyundai Palisade’s windshield developed a small crack, which has progressively spread into a longer line over time. The crack appeared without any significant external impact, raising concerns about the overall quality and durability of the windshield. Safety Risk: The growing crack reduces visibility and compromises the structural integrity of the windshield, potentially putting my safety and the safety of other drivers at risk. Reported/Confirmed by Dealer: I reported the issue to my Hyundai dealership, but they stated that there is no recall or warranty coverage for this problem. Inspection Status: The dealership acknowledged the issue but did not provide any solutions, leaving me to seek independent repair options. I have not yet involved an independent service center, insurance, or other third parties for inspection. Symptoms Prior to Failure: There were no warning signs or indicators before the crack appeared. It developed suddenly and unexpectedly, despite regular vehicle use under normal conditions. Additional Information: Upon researching online, I discovered numerous complaints from other Hyundai Palisade owners regarding the poor quality of the windshield. This pattern suggests a potential manufacturing defect that Hyundai has not yet addressed.
Mfg Campaign: 11634103
Recall Date: Jan 4, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Rear passenger seat belt has unbuckled / unlatched itself multiple times during driving. Unbuckles with passenger in seat.
Corrective Action:
Rear passenger seat belt has unbuckled / unlatched itself multiple times during driving. Unbuckles with passenger in seat.
Additional Notes:
Rear passenger seat belt has unbuckled / unlatched itself multiple times during driving. Unbuckles with passenger in seat.
Mfg Campaign: 11633637
Recall Date: Jan 2, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
When slowing down using the break at low speeds over a bumpy terrain (gate track or drainage inlet) front of car shakes violently and vehicle does not slow down as fast as it seems like it should.
Corrective Action:
When slowing down using the break at low speeds over a bumpy terrain (gate track or drainage inlet) front of car shakes violently and vehicle does not slow down as fast as it seems like it should.
Additional Notes:
When slowing down using the break at low speeds over a bumpy terrain (gate track or drainage inlet) front of car shakes violently and vehicle does not slow down as fast as it seems like it should.
Mfg Campaign: 11627388
Recall Date: Nov 26, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
As I was driving my car to work on 11/8/24 my pallisades brakes failed to work. As i was approaching a red light after stopping at a stop sign, It started to vibrate, like trying to grab traction, it did not slow down and continue the same speed until I almost hit a car at the light. What stopped the vehicle was the emergency sensor that started beeping as the car sensed it was getting close to the vehicle at the light stopped. In the last second the car stopped with the emergency brakes an inch away from a car accident. I called Hyundai and brought the car to the dealership where they kept it overnight and until the next day in the afternoon. I was told that this was a known issue to Hyundai and they have had several people complain of this same problem. Unfortunately they said there is nothing they could do and I would have to wait until Hyundai the manufacturer decides what to be done. They also called Hyundai corporate and filed a complain on my cars behalf. Now I am stuck with a car I am afraid to drive.
Corrective Action:
As I was driving my car to work on 11/8/24 my pallisades brakes failed to work. As i was approaching a red light after stopping at a stop sign, It started to vibrate, like trying to grab traction, it did not slow down and continue the same speed until I almost hit a car at the light. What stopped the vehicle was the emergency sensor that started beeping as the car sensed it was getting close to the vehicle at the light stopped. In the last second the car stopped with the emergency brakes an inch away from a car accident. I called Hyundai and brought the car to the dealership where they kept it overnight and until the next day in the afternoon. I was told that this was a known issue to Hyundai and they have had several people complain of this same problem. Unfortunately they said there is nothing they could do and I would have to wait until Hyundai the manufacturer decides what to be done. They also called Hyundai corporate and filed a complain on my cars behalf. Now I am stuck with a car I am afraid to drive.
Additional Notes:
As I was driving my car to work on 11/8/24 my pallisades brakes failed to work. As i was approaching a red light after stopping at a stop sign, It started to vibrate, like trying to grab traction, it did not slow down and continue the same speed until I almost hit a car at the light. What stopped the vehicle was the emergency sensor that started beeping as the car sensed it was getting close to the vehicle at the light stopped. In the last second the car stopped with the emergency brakes an inch away from a car accident. I called Hyundai and brought the car to the dealership where they kept it overnight and until the next day in the afternoon. I was told that this was a known issue to Hyundai and they have had several people complain of this same problem. Unfortunately they said there is nothing they could do and I would have to wait until Hyundai the manufacturer decides what to be done. They also called Hyundai corporate and filed a complain on my cars behalf. Now I am stuck with a car I am afraid to drive.
Mfg Campaign: 11626079
Recall Date: Nov 19, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was driving vehicle felt a shutter and instrumentation led panel shut off. Radio still works as well as engine
Corrective Action:
Was driving vehicle felt a shutter and instrumentation led panel shut off. Radio still works as well as engine
Additional Notes:
Was driving vehicle felt a shutter and instrumentation led panel shut off. Radio still works as well as engine
Mfg Campaign: 11623527
Recall Date: Nov 4, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Recently, the emergency braking system has been activated without warning on multiple occasions, including while driving on the freeway and local streets, even when no obstacles were present. This unexpected braking could potentially lead to dangerous situations, especially at high speeds. The emergency braking system unexpectedly activates without any obstruction, indicating a possible malfunction with the front sensor or ABS system. The vehicle is available for inspection upon request. The unexpected activation of the emergency braking system, especially at high speeds on highways, poses a significant risk of rear-end collisions, sudden deceleration, and potential accidents involving other vehicles. The issue has been observed but not definitively confirmed or resolved by the Hyundai dealership, which suggested recalibration of the front sensor without assurance of a solution. The vehicle was inspected by a Hyundai dealership but has not been evaluated by other entities like the manufacturer, police, or insurance representatives. The issue occurred suddenly and unpredictably on various occasions. My experience is not an isolated case; I have found numerous reports from other Hyundai Palisade owners who have encountered similar issues, with no definitive solution provided. I urge NHTSA to investigate this issue thoroughly and instruct Hyundai to offer necessary repairs at no cost, given the potential risk to drivers, passengers, and others on the roads.
Corrective Action:
Recently, the emergency braking system has been activated without warning on multiple occasions, including while driving on the freeway and local streets, even when no obstacles were present. This unexpected braking could potentially lead to dangerous situations, especially at high speeds. The emergency braking system unexpectedly activates without any obstruction, indicating a possible malfunction with the front sensor or ABS system. The vehicle is available for inspection upon request. The unexpected activation of the emergency braking system, especially at high speeds on highways, poses a significant risk of rear-end collisions, sudden deceleration, and potential accidents involving other vehicles. The issue has been observed but not definitively confirmed or resolved by the Hyundai dealership, which suggested recalibration of the front sensor without assurance of a solution. The vehicle was inspected by a Hyundai dealership but has not been evaluated by other entities like the manufacturer, police, or insurance representatives. The issue occurred suddenly and unpredictably on various occasions. My experience is not an isolated case; I have found numerous reports from other Hyundai Palisade owners who have encountered similar issues, with no definitive solution provided. I urge NHTSA to investigate this issue thoroughly and instruct Hyundai to offer necessary repairs at no cost, given the potential risk to drivers, passengers, and others on the roads.
Additional Notes:
Recently, the emergency braking system has been activated without warning on multiple occasions, including while driving on the freeway and local streets, even when no obstacles were present. This unexpected braking could potentially lead to dangerous situations, especially at high speeds. The emergency braking system unexpectedly activates without any obstruction, indicating a possible malfunction with the front sensor or ABS system. The vehicle is available for inspection upon request. The unexpected activation of the emergency braking system, especially at high speeds on highways, poses a significant risk of rear-end collisions, sudden deceleration, and potential accidents involving other vehicles. The issue has been observed but not definitively confirmed or resolved by the Hyundai dealership, which suggested recalibration of the front sensor without assurance of a solution. The vehicle was inspected by a Hyundai dealership but has not been evaluated by other entities like the manufacturer, police, or insurance representatives. The issue occurred suddenly and unpredictably on various occasions. My experience is not an isolated case; I have found numerous reports from other Hyundai Palisade owners who have encountered similar issues, with no definitive solution provided. I urge NHTSA to investigate this issue thoroughly and instruct Hyundai to offer necessary repairs at no cost, given the potential risk to drivers, passengers, and others on the roads.
Mfg Campaign: 11622910
Recall Date: Oct 31, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622474
Recall Date: Oct 29, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622474
Recall Date: Oct 29, 2024
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