Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 237
Recall Date: Oct 27, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Santa Fe, 2017-2018 Santa Fe Sport, 2019 Santa Fe XL, and 2014-2015 Tucson vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 218
Recall Date: Feb 3, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 171
Recall Date: Dec 13, 2017
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The front coil springs may have been improperly manufactured and, as a result, may fracture under certain loads while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 167
Recall Date: Sep 20, 2017
Consumer Complaints
328 ComplaintsHyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHERE THE AIR CONDITIONING COMES FROM IS BROKEN FROM INSIDE.I TRIED TO LOCK THE AIR WHEN IT WAS TOO COLD THEN VENT WENT INSIDE I DID THE SAME ON THE OTHER PART IT WENT INSIDE I TOOK IT TO GET CHECKED DAY TOLD ME THAT IT'S BROKEN FROM INSIDE
Corrective Action:
WHERE THE AIR CONDITIONING COMES FROM IS BROKEN FROM INSIDE.I TRIED TO LOCK THE AIR WHEN IT WAS TOO COLD THEN VENT WENT INSIDE I DID THE SAME ON THE OTHER PART IT WENT INSIDE I TOOK IT TO GET CHECKED DAY TOLD ME THAT IT'S BROKEN FROM INSIDE
Additional Notes:
WHERE THE AIR CONDITIONING COMES FROM IS BROKEN FROM INSIDE.I TRIED TO LOCK THE AIR WHEN IT WAS TOO COLD THEN VENT WENT INSIDE I DID THE SAME ON THE OTHER PART IT WENT INSIDE I TOOK IT TO GET CHECKED DAY TOLD ME THAT IT'S BROKEN FROM INSIDE
Mfg Campaign: 11355311
Recall Date: Sep 16, 2020
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE WILL OCCASIONALLY STALL AND SOMETIMES WILL NOT START WITHOUT SEVERAL ATTEMPTS. STALLS OCCASIONALLY WHEN MOVING
Corrective Action:
THE VEHICLE WILL OCCASIONALLY STALL AND SOMETIMES WILL NOT START WITHOUT SEVERAL ATTEMPTS. STALLS OCCASIONALLY WHEN MOVING
Additional Notes:
THE VEHICLE WILL OCCASIONALLY STALL AND SOMETIMES WILL NOT START WITHOUT SEVERAL ATTEMPTS. STALLS OCCASIONALLY WHEN MOVING
Mfg Campaign: 11344226
Recall Date: Aug 9, 2020
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I WAS DRIVING A FEW MONTHS AGO AND AFTER GETTING FUEL MY CHECK ENGINE LIGHT COMES ON. I DROVE IT FOR A WHILE AND IT CLEARED ITSELF. ABOUT 3 WEEKS AGO IT CAME ON ABOUT 50 MILES AFTER PUTTING FUEL INTO IT AND GOT IT CLEARED BY SOMEONE WITH OBS II READER. SINCE THEN IVE PUT ABOUT 2000 MILES ON MY CAR AND IT CAME ON AGAIN ABOUT 50 MILES AFTER PUTTING FUEL INTO IT. I REPLACED THE GAS CAP MAKING SURE IT WENT ON CORRECTLY BUT NOTHING. I SMELT LEAKING FUMES WITH THE GAS CAP ON. IM TAKING IT TO A REPAIR SHOP TOMORROW TO HAVE IT LOOKED AT.
Corrective Action:
I WAS DRIVING A FEW MONTHS AGO AND AFTER GETTING FUEL MY CHECK ENGINE LIGHT COMES ON. I DROVE IT FOR A WHILE AND IT CLEARED ITSELF. ABOUT 3 WEEKS AGO IT CAME ON ABOUT 50 MILES AFTER PUTTING FUEL INTO IT AND GOT IT CLEARED BY SOMEONE WITH OBS II READER. SINCE THEN IVE PUT ABOUT 2000 MILES ON MY CAR AND IT CAME ON AGAIN ABOUT 50 MILES AFTER PUTTING FUEL INTO IT. I REPLACED THE GAS CAP MAKING SURE IT WENT ON CORRECTLY BUT NOTHING. I SMELT LEAKING FUMES WITH THE GAS CAP ON. IM TAKING IT TO A REPAIR SHOP TOMORROW TO HAVE IT LOOKED AT.
Additional Notes:
I WAS DRIVING A FEW MONTHS AGO AND AFTER GETTING FUEL MY CHECK ENGINE LIGHT COMES ON. I DROVE IT FOR A WHILE AND IT CLEARED ITSELF. ABOUT 3 WEEKS AGO IT CAME ON ABOUT 50 MILES AFTER PUTTING FUEL INTO IT AND GOT IT CLEARED BY SOMEONE WITH OBS II READER. SINCE THEN IVE PUT ABOUT 2000 MILES ON MY CAR AND IT CAME ON AGAIN ABOUT 50 MILES AFTER PUTTING FUEL INTO IT. I REPLACED THE GAS CAP MAKING SURE IT WENT ON CORRECTLY BUT NOTHING. I SMELT LEAKING FUMES WITH THE GAS CAP ON. IM TAKING IT TO A REPAIR SHOP TOMORROW TO HAVE IT LOOKED AT.
Mfg Campaign: 11341026
Recall Date: Jul 22, 2020
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SEVERE ACCELERATION HESITATION AFTER STOPPING, WHEN MAKING SLOW SPEED TURNS AND AFTER HITTING SLOW SPEED DIPS OR BUMPS. VEHICLE GIVES INTERMITTENT WARNING OF ROLLOVER OR EXCESSIVE VEHICLE ANGEL. THIS OCCURES DURING GOOD WEATHER CONDITIONS, HOWEVER, THIS BEHAVIOR CREATES COLLISION AND SAFETY HAZARDS, AS THE FUEL SYSTEM APPEARS TO BE SHUT DOWN AS IF A ROLLOVER HAS OCCURED, WHEN IT HAS NOT!!
Corrective Action:
SEVERE ACCELERATION HESITATION AFTER STOPPING, WHEN MAKING SLOW SPEED TURNS AND AFTER HITTING SLOW SPEED DIPS OR BUMPS. VEHICLE GIVES INTERMITTENT WARNING OF ROLLOVER OR EXCESSIVE VEHICLE ANGEL. THIS OCCURES DURING GOOD WEATHER CONDITIONS, HOWEVER, THIS BEHAVIOR CREATES COLLISION AND SAFETY HAZARDS, AS THE FUEL SYSTEM APPEARS TO BE SHUT DOWN AS IF A ROLLOVER HAS OCCURED, WHEN IT HAS NOT!!
Additional Notes:
SEVERE ACCELERATION HESITATION AFTER STOPPING, WHEN MAKING SLOW SPEED TURNS AND AFTER HITTING SLOW SPEED DIPS OR BUMPS. VEHICLE GIVES INTERMITTENT WARNING OF ROLLOVER OR EXCESSIVE VEHICLE ANGEL. THIS OCCURES DURING GOOD WEATHER CONDITIONS, HOWEVER, THIS BEHAVIOR CREATES COLLISION AND SAFETY HAZARDS, AS THE FUEL SYSTEM APPEARS TO BE SHUT DOWN AS IF A ROLLOVER HAS OCCURED, WHEN IT HAS NOT!!
Mfg Campaign: 11328646
Recall Date: Jun 13, 2020
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Corrective Action:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Additional Notes:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Mfg Campaign: 11316882
Recall Date: Mar 8, 2020
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Corrective Action:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Additional Notes:
80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!
Mfg Campaign: 11316882
Recall Date: Mar 8, 2020
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Corrective Action:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Additional Notes:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Mfg Campaign: 11316688
Recall Date: Mar 7, 2020
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Corrective Action:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Additional Notes:
EVERYTIME I ACCELERATE THERE IS A HORRIBLE . AND SOMETIMES WHEN COMING DOWN FROM ACCELERATING TO STOP IT SEEM TO BE GRINDING. THERE IS A SLIPPING SOUND THAT COMES AND GOES. ON CITY STREETS AND TURNING
Mfg Campaign: 11316688
Recall Date: Mar 7, 2020
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE HESITATES RANDOMLY UPON ACCELERATION AFTER HAVING STOPPED.....GOING FROM FIRST GEAR TO THIRD....IT FEELS LIKE IT IS ABOUT TO STALL, SO I LET UP ON THE GAS PEDAL AND THEN IMMEDIATELY PRESS IT AGAIN TO ACCELORATE.....AS I THEN ACCELERATE, THE VEHICLE LURCHES FORWARD ABRUPTLY, JERKING EVERYONE INSIDE THE VEHICLE....IN READING ABOUT THIS PROBLEM, IT SEEMS TO HAVE OCCURED IN YOUR 2017 SANTA FE SPORT SUVS.....
Corrective Action:
MY VEHICLE HESITATES RANDOMLY UPON ACCELERATION AFTER HAVING STOPPED.....GOING FROM FIRST GEAR TO THIRD....IT FEELS LIKE IT IS ABOUT TO STALL, SO I LET UP ON THE GAS PEDAL AND THEN IMMEDIATELY PRESS IT AGAIN TO ACCELORATE.....AS I THEN ACCELERATE, THE VEHICLE LURCHES FORWARD ABRUPTLY, JERKING EVERYONE INSIDE THE VEHICLE....IN READING ABOUT THIS PROBLEM, IT SEEMS TO HAVE OCCURED IN YOUR 2017 SANTA FE SPORT SUVS.....
Additional Notes:
MY VEHICLE HESITATES RANDOMLY UPON ACCELERATION AFTER HAVING STOPPED.....GOING FROM FIRST GEAR TO THIRD....IT FEELS LIKE IT IS ABOUT TO STALL, SO I LET UP ON THE GAS PEDAL AND THEN IMMEDIATELY PRESS IT AGAIN TO ACCELORATE.....AS I THEN ACCELERATE, THE VEHICLE LURCHES FORWARD ABRUPTLY, JERKING EVERYONE INSIDE THE VEHICLE....IN READING ABOUT THIS PROBLEM, IT SEEMS TO HAVE OCCURED IN YOUR 2017 SANTA FE SPORT SUVS.....
Mfg Campaign: 11289538
Recall Date: Dec 17, 2019
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
PURCHASED VEHICLE IN JUNE 2018 AND NOTICED A PROBLEM WITH HEADLIGHTS, SHADOW ON ROADWAY WHEN DRIVING. I NOTICED IN HOUSING THAT THERE WERE FINGER PRINTS ON LENSES AND TOOK VEHICLE BACK TO DEALER FOR REMEDY...THEY REPLACED HEADLIGHT ON DRIVER'S SIDE. DID NOT THINK ANYTHING ELSE ABOUT IT UNTIL I DROVE THE VEHICLE DURING DARKNESS. SHADOWS WERE OBSERVED ON SIDE OF ROAD THAT COULD AND DID HIDE BIKERS/WALKERS ON THE SIDE OF THE ROADWAY. UPON CLOSER INSPECTION OF THE LIGHTS WHILE PARKED, I NOTICED THAT THESE SHADOWS WERE ALSO OBSERVED ON THE PASSENGER SIDE. PASSENGERS IN VEHICLE ALSO NOTICED HEADLIGHT PROBLEMS ON BOTH SIDES OF VEHICLE. I CONTACTED DEALER ABOUT THIS PROBLEM AND WAS TOLD THAT THIS WAS MADE THAT WAY DURING MANUFACTURING. AS TIME PASSED, ANYTIME THAT I TOOK VEHICLE OUT DURING NIGHT TIME HOURS, WHETHER ON THE HIGHWAY, INTERSTATE, OR COUNTRY ROAD, THESE DARK SPOTS WERE ALWAYS VISIBLE AND CONTINUE TO PREVENT ME AS A DRIVER FROM SEEING THE ROADWAY IN ITS ENTIRETY. A PHOTO IS ATTACHED THAT WAS TAKEN TODAY, BUT THE PROBLEM HAS PERSISTED AND HAVE MET WITH NO SOLUTION BEING OFFERED BY THE DEALER OR MANUFACTURER. I DECIDED TO FILE A FORMAL COMPLAINT ON THIS ONGOING PROBLEM WITH THIS VEHICLE'S LIGHTING PROBLEMS.
Corrective Action:
PURCHASED VEHICLE IN JUNE 2018 AND NOTICED A PROBLEM WITH HEADLIGHTS, SHADOW ON ROADWAY WHEN DRIVING. I NOTICED IN HOUSING THAT THERE WERE FINGER PRINTS ON LENSES AND TOOK VEHICLE BACK TO DEALER FOR REMEDY...THEY REPLACED HEADLIGHT ON DRIVER'S SIDE. DID NOT THINK ANYTHING ELSE ABOUT IT UNTIL I DROVE THE VEHICLE DURING DARKNESS. SHADOWS WERE OBSERVED ON SIDE OF ROAD THAT COULD AND DID HIDE BIKERS/WALKERS ON THE SIDE OF THE ROADWAY. UPON CLOSER INSPECTION OF THE LIGHTS WHILE PARKED, I NOTICED THAT THESE SHADOWS WERE ALSO OBSERVED ON THE PASSENGER SIDE. PASSENGERS IN VEHICLE ALSO NOTICED HEADLIGHT PROBLEMS ON BOTH SIDES OF VEHICLE. I CONTACTED DEALER ABOUT THIS PROBLEM AND WAS TOLD THAT THIS WAS MADE THAT WAY DURING MANUFACTURING. AS TIME PASSED, ANYTIME THAT I TOOK VEHICLE OUT DURING NIGHT TIME HOURS, WHETHER ON THE HIGHWAY, INTERSTATE, OR COUNTRY ROAD, THESE DARK SPOTS WERE ALWAYS VISIBLE AND CONTINUE TO PREVENT ME AS A DRIVER FROM SEEING THE ROADWAY IN ITS ENTIRETY. A PHOTO IS ATTACHED THAT WAS TAKEN TODAY, BUT THE PROBLEM HAS PERSISTED AND HAVE MET WITH NO SOLUTION BEING OFFERED BY THE DEALER OR MANUFACTURER. I DECIDED TO FILE A FORMAL COMPLAINT ON THIS ONGOING PROBLEM WITH THIS VEHICLE'S LIGHTING PROBLEMS.
Additional Notes:
PURCHASED VEHICLE IN JUNE 2018 AND NOTICED A PROBLEM WITH HEADLIGHTS, SHADOW ON ROADWAY WHEN DRIVING. I NOTICED IN HOUSING THAT THERE WERE FINGER PRINTS ON LENSES AND TOOK VEHICLE BACK TO DEALER FOR REMEDY...THEY REPLACED HEADLIGHT ON DRIVER'S SIDE. DID NOT THINK ANYTHING ELSE ABOUT IT UNTIL I DROVE THE VEHICLE DURING DARKNESS. SHADOWS WERE OBSERVED ON SIDE OF ROAD THAT COULD AND DID HIDE BIKERS/WALKERS ON THE SIDE OF THE ROADWAY. UPON CLOSER INSPECTION OF THE LIGHTS WHILE PARKED, I NOTICED THAT THESE SHADOWS WERE ALSO OBSERVED ON THE PASSENGER SIDE. PASSENGERS IN VEHICLE ALSO NOTICED HEADLIGHT PROBLEMS ON BOTH SIDES OF VEHICLE. I CONTACTED DEALER ABOUT THIS PROBLEM AND WAS TOLD THAT THIS WAS MADE THAT WAY DURING MANUFACTURING. AS TIME PASSED, ANYTIME THAT I TOOK VEHICLE OUT DURING NIGHT TIME HOURS, WHETHER ON THE HIGHWAY, INTERSTATE, OR COUNTRY ROAD, THESE DARK SPOTS WERE ALWAYS VISIBLE AND CONTINUE TO PREVENT ME AS A DRIVER FROM SEEING THE ROADWAY IN ITS ENTIRETY. A PHOTO IS ATTACHED THAT WAS TAKEN TODAY, BUT THE PROBLEM HAS PERSISTED AND HAVE MET WITH NO SOLUTION BEING OFFERED BY THE DEALER OR MANUFACTURER. I DECIDED TO FILE A FORMAL COMPLAINT ON THIS ONGOING PROBLEM WITH THIS VEHICLE'S LIGHTING PROBLEMS.
Mfg Campaign: 11288886
Recall Date: Dec 13, 2019
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
THE COMPLAINT IS IN REGARDS THE ACCELERATION FROM EITHER A ROLLING SLOW OR FROM A STOP TO MERGE INTO TRAFFIC OR OPEN LANE NEXT TO YOU ON THE FREEWAY. WHEN YOU NEED ACCELERATE I'M GETTING A SEVERE LAG OR NORESPONSE FROM THE ACCELERATOR. IN THE LAST TWO WEEKS I'VE HAD TWO OCCASIONS WHERE I NEEDED SOME QUICK ACCELERATION IN ORDER TO AVOID A BAD SITUATION AND THE CAR JUST BASICALLY DIDN'T ACCELERATE CAUSING THE OTHER DRIVERS TO HAVE TO BRAKE IN ORDER TO AVOID A NEAR COLLISION. I'VE BEEN COMPLAINING ABOUT THIS ISSUE WITH THIS CAR NOW SINCE I PURCHASED IT. TOOK THE CAR TO THE DEALERSHIP AND HAD ONE OF THE SERVICE TECHS DRIVE WITH ME SAID WELL IT WAS IN THE ECO-MODE SO YOU CAN EXPECT THAT BUT I'M HERE TO TELL YOU THAT IT IS UNACCEPTABLE THAT WHEN YOU PUSH ON ACCELERATOR THE CAR DANGEROUSLY HESITATES AND IS GOING TO GET SOMEBODY BADLY INJURED. SO TODAY IT HAPPENED TO ME AGAIN ON NORTHBOUND I-5 IN TACOMA, WA, I WAS TRYING TO GET INTO ANOTHER LANE IN STOP AND GO TRAFFIC I HAD ACCELERATE QUICKLY THE CAR JUST SEVERELY HESITATED FOR 1-2 SECONDS AND DID NOTHING??. AFTER THIS INCIDENT I DROVE THE CAR DIRECTLY TO THE HYUNDAI DEALERSHIP IN RENTON WASHINGTON AND TOLD THEM THAT I WOULD NOT DRIVE THE CAR ANYMORE UNTIL SOMEBODY LOOKED AT IT THAT THERE WAS A SEVERE SAFETY ISSUE AND THAT SOMEBODY WAS GOING TO GET HURT BADLY. IT APPEARS THAT MANY PEOPLE ARE HAVING THE SAME ISSUE.. I HAVE A 2018 HYUNDAI SANTA FE ULTIMATE 2.0 ALL WHEEL DRIVE. I TRIED TESTING IT IN SPORT MODE TO SEE IF THE PERFORMANCE WOULD BE A LITTLE BIT BETTER AND IT DID ALSO HESITATE IN THE SPORT MODE AS WELL. WHEN YOU PUNCH THE ACCELERATOR FROM A CREEPING SPEED OR A ROLLING IN SLOW TRAFFIC AND WANTING TO ACCELERATE TO A DIFFERENT LANE OR COMING OUT OF A PARKING LOT ONTO ONCOMING TRAFFIC IS REALLY WHEN YOU NOTICE ISSUE. THIS IS A SAFETY CONCERN, PLEASE ADVISE. THANK YOU.
Corrective Action:
THE COMPLAINT IS IN REGARDS THE ACCELERATION FROM EITHER A ROLLING SLOW OR FROM A STOP TO MERGE INTO TRAFFIC OR OPEN LANE NEXT TO YOU ON THE FREEWAY. WHEN YOU NEED ACCELERATE I'M GETTING A SEVERE LAG OR NORESPONSE FROM THE ACCELERATOR. IN THE LAST TWO WEEKS I'VE HAD TWO OCCASIONS WHERE I NEEDED SOME QUICK ACCELERATION IN ORDER TO AVOID A BAD SITUATION AND THE CAR JUST BASICALLY DIDN'T ACCELERATE CAUSING THE OTHER DRIVERS TO HAVE TO BRAKE IN ORDER TO AVOID A NEAR COLLISION. I'VE BEEN COMPLAINING ABOUT THIS ISSUE WITH THIS CAR NOW SINCE I PURCHASED IT. TOOK THE CAR TO THE DEALERSHIP AND HAD ONE OF THE SERVICE TECHS DRIVE WITH ME SAID WELL IT WAS IN THE ECO-MODE SO YOU CAN EXPECT THAT BUT I'M HERE TO TELL YOU THAT IT IS UNACCEPTABLE THAT WHEN YOU PUSH ON ACCELERATOR THE CAR DANGEROUSLY HESITATES AND IS GOING TO GET SOMEBODY BADLY INJURED. SO TODAY IT HAPPENED TO ME AGAIN ON NORTHBOUND I-5 IN TACOMA, WA, I WAS TRYING TO GET INTO ANOTHER LANE IN STOP AND GO TRAFFIC I HAD ACCELERATE QUICKLY THE CAR JUST SEVERELY HESITATED FOR 1-2 SECONDS AND DID NOTHING??. AFTER THIS INCIDENT I DROVE THE CAR DIRECTLY TO THE HYUNDAI DEALERSHIP IN RENTON WASHINGTON AND TOLD THEM THAT I WOULD NOT DRIVE THE CAR ANYMORE UNTIL SOMEBODY LOOKED AT IT THAT THERE WAS A SEVERE SAFETY ISSUE AND THAT SOMEBODY WAS GOING TO GET HURT BADLY. IT APPEARS THAT MANY PEOPLE ARE HAVING THE SAME ISSUE.. I HAVE A 2018 HYUNDAI SANTA FE ULTIMATE 2.0 ALL WHEEL DRIVE. I TRIED TESTING IT IN SPORT MODE TO SEE IF THE PERFORMANCE WOULD BE A LITTLE BIT BETTER AND IT DID ALSO HESITATE IN THE SPORT MODE AS WELL. WHEN YOU PUNCH THE ACCELERATOR FROM A CREEPING SPEED OR A ROLLING IN SLOW TRAFFIC AND WANTING TO ACCELERATE TO A DIFFERENT LANE OR COMING OUT OF A PARKING LOT ONTO ONCOMING TRAFFIC IS REALLY WHEN YOU NOTICE ISSUE. THIS IS A SAFETY CONCERN, PLEASE ADVISE. THANK YOU.
Additional Notes:
THE COMPLAINT IS IN REGARDS THE ACCELERATION FROM EITHER A ROLLING SLOW OR FROM A STOP TO MERGE INTO TRAFFIC OR OPEN LANE NEXT TO YOU ON THE FREEWAY. WHEN YOU NEED ACCELERATE I'M GETTING A SEVERE LAG OR NORESPONSE FROM THE ACCELERATOR. IN THE LAST TWO WEEKS I'VE HAD TWO OCCASIONS WHERE I NEEDED SOME QUICK ACCELERATION IN ORDER TO AVOID A BAD SITUATION AND THE CAR JUST BASICALLY DIDN'T ACCELERATE CAUSING THE OTHER DRIVERS TO HAVE TO BRAKE IN ORDER TO AVOID A NEAR COLLISION. I'VE BEEN COMPLAINING ABOUT THIS ISSUE WITH THIS CAR NOW SINCE I PURCHASED IT. TOOK THE CAR TO THE DEALERSHIP AND HAD ONE OF THE SERVICE TECHS DRIVE WITH ME SAID WELL IT WAS IN THE ECO-MODE SO YOU CAN EXPECT THAT BUT I'M HERE TO TELL YOU THAT IT IS UNACCEPTABLE THAT WHEN YOU PUSH ON ACCELERATOR THE CAR DANGEROUSLY HESITATES AND IS GOING TO GET SOMEBODY BADLY INJURED. SO TODAY IT HAPPENED TO ME AGAIN ON NORTHBOUND I-5 IN TACOMA, WA, I WAS TRYING TO GET INTO ANOTHER LANE IN STOP AND GO TRAFFIC I HAD ACCELERATE QUICKLY THE CAR JUST SEVERELY HESITATED FOR 1-2 SECONDS AND DID NOTHING??. AFTER THIS INCIDENT I DROVE THE CAR DIRECTLY TO THE HYUNDAI DEALERSHIP IN RENTON WASHINGTON AND TOLD THEM THAT I WOULD NOT DRIVE THE CAR ANYMORE UNTIL SOMEBODY LOOKED AT IT THAT THERE WAS A SEVERE SAFETY ISSUE AND THAT SOMEBODY WAS GOING TO GET HURT BADLY. IT APPEARS THAT MANY PEOPLE ARE HAVING THE SAME ISSUE.. I HAVE A 2018 HYUNDAI SANTA FE ULTIMATE 2.0 ALL WHEEL DRIVE. I TRIED TESTING IT IN SPORT MODE TO SEE IF THE PERFORMANCE WOULD BE A LITTLE BIT BETTER AND IT DID ALSO HESITATE IN THE SPORT MODE AS WELL. WHEN YOU PUNCH THE ACCELERATOR FROM A CREEPING SPEED OR A ROLLING IN SLOW TRAFFIC AND WANTING TO ACCELERATE TO A DIFFERENT LANE OR COMING OUT OF A PARKING LOT ONTO ONCOMING TRAFFIC IS REALLY WHEN YOU NOTICE ISSUE. THIS IS A SAFETY CONCERN, PLEASE ADVISE. THANK YOU.
Mfg Campaign: 11281944
Recall Date: Nov 23, 2019
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11257938
Recall Date: Sep 25, 2019
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE THE VEHICLE WAS PARKED AND SHUT OFF, THE REAR BRAKE LIGHTS WERE ILLUMINATED AND SMOKE AND FLAMES WERE PRESENT UNDER THE FRONT PASSENGER SIDE OF THE VEHICLE. THE FLAMES WERE EXTINGUISHED BY THE CAMPUS POLICE PRIOR TO THE FIRE DEPARTMENT'S ARRIVAL. THE FIRE DEPARTMENT DISCONNECTED THE VEHICLE'S BATTERY. A CAMPUS POLICE REPORT AND A FIRE DEPARTMENT REPORT WERE FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11257938
Recall Date: Sep 25, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Mfg Campaign: 11254135
Recall Date: Sep 9, 2019
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
Mfg Campaign: 11254135
Recall Date: Sep 9, 2019
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I SUBMITTED A COMPLAINT ON JUNE 11, #11219391 BUT HAVE RECEIVED NO RESPONSE, AND IT DOES NOT SHOW AS A FILED COMPLAINT. PLEASE ADVISE THE STATUS OF THIS COMPLAINT. THANKS
Corrective Action:
I SUBMITTED A COMPLAINT ON JUNE 11, #11219391 BUT HAVE RECEIVED NO RESPONSE, AND IT DOES NOT SHOW AS A FILED COMPLAINT. PLEASE ADVISE THE STATUS OF THIS COMPLAINT. THANKS
Additional Notes:
I SUBMITTED A COMPLAINT ON JUNE 11, #11219391 BUT HAVE RECEIVED NO RESPONSE, AND IT DOES NOT SHOW AS A FILED COMPLAINT. PLEASE ADVISE THE STATUS OF THIS COMPLAINT. THANKS
Mfg Campaign: 11221829
Recall Date: Jun 22, 2019
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN AUGUST OF 2018, MY 3 MONTH OLD SANTA FE SPORT CAUGHT FIRE AND WAS COMPLETELY DESTROYED. I WAS DRIVING ON THE NJ TURNPIKE HEADED TO OBX FOR VACATION. I WAS FOLLOWING MY SISTER DOWN WHEN THEY STOPPED TO LET THEIR DOG OUT AT A REST AREA. I PULLED INTO THE SPACE NEXT TO THEM AND AS SOON AS I TURNED THE CAR OFF, IT WENT UP IN FLAMES. BY THE TIME THE FIRE DEPT ARRIVED IT WAS ENGULFED AND I LOST EVERYTHING.
Corrective Action:
IN AUGUST OF 2018, MY 3 MONTH OLD SANTA FE SPORT CAUGHT FIRE AND WAS COMPLETELY DESTROYED. I WAS DRIVING ON THE NJ TURNPIKE HEADED TO OBX FOR VACATION. I WAS FOLLOWING MY SISTER DOWN WHEN THEY STOPPED TO LET THEIR DOG OUT AT A REST AREA. I PULLED INTO THE SPACE NEXT TO THEM AND AS SOON AS I TURNED THE CAR OFF, IT WENT UP IN FLAMES. BY THE TIME THE FIRE DEPT ARRIVED IT WAS ENGULFED AND I LOST EVERYTHING.
Additional Notes:
IN AUGUST OF 2018, MY 3 MONTH OLD SANTA FE SPORT CAUGHT FIRE AND WAS COMPLETELY DESTROYED. I WAS DRIVING ON THE NJ TURNPIKE HEADED TO OBX FOR VACATION. I WAS FOLLOWING MY SISTER DOWN WHEN THEY STOPPED TO LET THEIR DOG OUT AT A REST AREA. I PULLED INTO THE SPACE NEXT TO THEM AND AS SOON AS I TURNED THE CAR OFF, IT WENT UP IN FLAMES. BY THE TIME THE FIRE DEPT ARRIVED IT WAS ENGULFED AND I LOST EVERYTHING.
Mfg Campaign: 11219462
Recall Date: Jun 12, 2019
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I RENTED THE VEHICLE FROM ENTERPRISE RENT A CAR ON MAY 28. IT SEEMED TO RUN FINE THEN AND ON THE MORNING OF MAY 29. BUT ABOUT 3.45P.M. I WAS DRIVING ON CITY STREETS IN ARCADIA TO MY DOCTOR'S APPOINTMENT WHEN I SAW A CAR AHEAD OF ME SUDDENLY PUT ON ITS BRAKE LIGHTS. I PRESSED MY BRAKES, BUT MY CAR DID NOT SLOW. I HAD TO SWERVE AROUND THE CAR AHEAD OF ME. SHORTLY THEREAFTER, THE BRAKES STARTED WORKING AGAIN. AT THE NEXT TRAFFIC LIGHT, I MADE A LEFT BEHIND ANOTHER CAR. AT THE NEXT TRAFFIC LIGHT, I WAS GOING TO MAKE A RIGHT BEHIND THE CAR AHEAD OF ME. IT WAS STOPPED AT A RED LIGHT. I WAS ABOUT 50 YARDS AWAY, WHEN I PRESSED ON MY BRAKES, BUT THE CAR DID NOT SLOW. I PRESSED AS HARD AS I COULD, BUT THE CAR KEPT GOING AND GOING AND REAR-ENDED THE CAR IN FRONT OF ME. IT THEN JUMPED BACK AND HIT THE OTHER CAR AGAIN. IT WAS A FRIGHTENING EXPERIENCE. TO THE BEST OF MY RECOLLECTION, I HAVE NOT CAUSED A TRAFFIC ACCIDENT IN MORE THAN 30 YEARS. THE OTHER DRIVER AND I PULLED OVER AND EXCHANGED INFORMATION. BADLY SHAKEN, I DROVE TO MY DOCTOR'S OFFICE AND TOLD HIM ABOUT IT. UPON LEAVING HIS OFFICE, I WAS DRIVING SLOWLY IN HIS PARKING LOT BECAUSE OF THE BRAKES,, BUT THE BRAKES WOULD NOT WORK AGAIN. THIS TERRIFIED ME AS THE TRAFFIC ON THE ROAD AHEAD WAS FULL OF CARS. AS I WENT OVER A SPEED BUMP, THE BRAKES CAME BACK ON. I DROVE HOME AT ABOUT 15 MPH, AND ABOUT 100 YARDS BEHIND ANY OTHER CAR. I WAS VERY AFRAID. I PARKED MY CAR AT HOME. THE NEXT DAY, I CALLED ENTERPRISE TO HAVE THEM TOW THE CAR AWAY. AAA CAME AND DID THAT ON MAY 30.
Corrective Action:
I RENTED THE VEHICLE FROM ENTERPRISE RENT A CAR ON MAY 28. IT SEEMED TO RUN FINE THEN AND ON THE MORNING OF MAY 29. BUT ABOUT 3.45P.M. I WAS DRIVING ON CITY STREETS IN ARCADIA TO MY DOCTOR'S APPOINTMENT WHEN I SAW A CAR AHEAD OF ME SUDDENLY PUT ON ITS BRAKE LIGHTS. I PRESSED MY BRAKES, BUT MY CAR DID NOT SLOW. I HAD TO SWERVE AROUND THE CAR AHEAD OF ME. SHORTLY THEREAFTER, THE BRAKES STARTED WORKING AGAIN. AT THE NEXT TRAFFIC LIGHT, I MADE A LEFT BEHIND ANOTHER CAR. AT THE NEXT TRAFFIC LIGHT, I WAS GOING TO MAKE A RIGHT BEHIND THE CAR AHEAD OF ME. IT WAS STOPPED AT A RED LIGHT. I WAS ABOUT 50 YARDS AWAY, WHEN I PRESSED ON MY BRAKES, BUT THE CAR DID NOT SLOW. I PRESSED AS HARD AS I COULD, BUT THE CAR KEPT GOING AND GOING AND REAR-ENDED THE CAR IN FRONT OF ME. IT THEN JUMPED BACK AND HIT THE OTHER CAR AGAIN. IT WAS A FRIGHTENING EXPERIENCE. TO THE BEST OF MY RECOLLECTION, I HAVE NOT CAUSED A TRAFFIC ACCIDENT IN MORE THAN 30 YEARS. THE OTHER DRIVER AND I PULLED OVER AND EXCHANGED INFORMATION. BADLY SHAKEN, I DROVE TO MY DOCTOR'S OFFICE AND TOLD HIM ABOUT IT. UPON LEAVING HIS OFFICE, I WAS DRIVING SLOWLY IN HIS PARKING LOT BECAUSE OF THE BRAKES,, BUT THE BRAKES WOULD NOT WORK AGAIN. THIS TERRIFIED ME AS THE TRAFFIC ON THE ROAD AHEAD WAS FULL OF CARS. AS I WENT OVER A SPEED BUMP, THE BRAKES CAME BACK ON. I DROVE HOME AT ABOUT 15 MPH, AND ABOUT 100 YARDS BEHIND ANY OTHER CAR. I WAS VERY AFRAID. I PARKED MY CAR AT HOME. THE NEXT DAY, I CALLED ENTERPRISE TO HAVE THEM TOW THE CAR AWAY. AAA CAME AND DID THAT ON MAY 30.
Additional Notes:
I RENTED THE VEHICLE FROM ENTERPRISE RENT A CAR ON MAY 28. IT SEEMED TO RUN FINE THEN AND ON THE MORNING OF MAY 29. BUT ABOUT 3.45P.M. I WAS DRIVING ON CITY STREETS IN ARCADIA TO MY DOCTOR'S APPOINTMENT WHEN I SAW A CAR AHEAD OF ME SUDDENLY PUT ON ITS BRAKE LIGHTS. I PRESSED MY BRAKES, BUT MY CAR DID NOT SLOW. I HAD TO SWERVE AROUND THE CAR AHEAD OF ME. SHORTLY THEREAFTER, THE BRAKES STARTED WORKING AGAIN. AT THE NEXT TRAFFIC LIGHT, I MADE A LEFT BEHIND ANOTHER CAR. AT THE NEXT TRAFFIC LIGHT, I WAS GOING TO MAKE A RIGHT BEHIND THE CAR AHEAD OF ME. IT WAS STOPPED AT A RED LIGHT. I WAS ABOUT 50 YARDS AWAY, WHEN I PRESSED ON MY BRAKES, BUT THE CAR DID NOT SLOW. I PRESSED AS HARD AS I COULD, BUT THE CAR KEPT GOING AND GOING AND REAR-ENDED THE CAR IN FRONT OF ME. IT THEN JUMPED BACK AND HIT THE OTHER CAR AGAIN. IT WAS A FRIGHTENING EXPERIENCE. TO THE BEST OF MY RECOLLECTION, I HAVE NOT CAUSED A TRAFFIC ACCIDENT IN MORE THAN 30 YEARS. THE OTHER DRIVER AND I PULLED OVER AND EXCHANGED INFORMATION. BADLY SHAKEN, I DROVE TO MY DOCTOR'S OFFICE AND TOLD HIM ABOUT IT. UPON LEAVING HIS OFFICE, I WAS DRIVING SLOWLY IN HIS PARKING LOT BECAUSE OF THE BRAKES,, BUT THE BRAKES WOULD NOT WORK AGAIN. THIS TERRIFIED ME AS THE TRAFFIC ON THE ROAD AHEAD WAS FULL OF CARS. AS I WENT OVER A SPEED BUMP, THE BRAKES CAME BACK ON. I DROVE HOME AT ABOUT 15 MPH, AND ABOUT 100 YARDS BEHIND ANY OTHER CAR. I WAS VERY AFRAID. I PARKED MY CAR AT HOME. THE NEXT DAY, I CALLED ENTERPRISE TO HAVE THEM TOW THE CAR AWAY. AAA CAME AND DID THAT ON MAY 30.
Mfg Campaign: 11219391
Recall Date: Jun 11, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING MY PRACTICALLY NEW 2018 HYUNDAI SANTA FE SPORT WITH 11,653 MILES, IT SUDDENLY JERKED OUT OF CRUISE AT 65 MPH AND THE DASHBOARD LIT UP ALONG WITH THE TOUCH SCREEN THAT SAID TO CALL CUSTOMER CARE IMMEDIATELY. A NICE MAN AT THE OTHER END OF THE PHONE CHECKED MY CAR AS I WAS DRIVING BUT COULD FIND NOTHING AFTER RUNNING THE DIAGNOSTIC. HE SAID I SHOULD BE ABLE TO DRIVE IT ABOUT ANOTHER 300 MILES BUT SHOULD GET TO MY DEALERSHIP AS SOON AS POSSIBLE. I TOLD HIM I WAS OVER 300 MILES FROM HOME SO HE HELPED LOCATE A HYUNDAI DEALERSHIP CLOSER AND I HEADED THAT WAY WHILE STILL TALKING TO THE CUSTOMER CARE GUY. AS I WAS GETTING ON THE ON-RAMP TO TRAVEL I-35, THE CAR JERKED AND ACTED LIKE IT LOST POWER AND I PULLED OVER. THE GUY CALLED A TOW TRUCK TO COME AFTER THE CAR AND HAVE IT TOWED TO THE DEALERSHIP. MY CAR WENT TO THE NEAREST DEALERSHIP WHERE THEY RAN A DIAGNOSTIC AND COULD NOT FIND ANYTHING EITHER AND SAID THEY HAD TO WAIT ON HYUNDAI CORPORATE TO AUTHORIZE THEM TO CHECK THE ENGINE. THAT TOOK SEVERAL MORE DAYS BUT ONCE THEY RECEIVED THE AUTHORIZATION, THEY DROPPED THE OIL PAN AND FOUND METAL SHAVINGS IN THE OIL WHICH INDICATED MY ENGINE WAS BLOWN AND WOULD NEED A REPLACEMENT. INITIALLY, THEY SAID IT MIGHT TAKE UP TO 6 WEEKS. AFTER SEVERAL PHONE CALLS HYUNDAI FINALLY ASSIGNED ME A CASE NUMBER AND A CASE MANAGER. THE CASE MANAGER WAS WORTHLESS, WOULD NOT RETURN MY CALLS OR SEND ANY UPDATES ABOUT THE STATUS OF MY VEHICLE. FINALLY, HYUNDAI CORPORATE ASSIGNED ME ANOTHER CASE MANAGER AND AFTER LOOKING AT MY STATE'S LEMON LAWS, I ASKED THEM TO BUY MY CAR BACK FROM ME. THE SECOND CASE MANAGER SENT ME A LETTER ASKING FOR SOME DOCUMENTATION AND TOLD ME THEY WOULD SEND A RE-PURCHASE OFFER. THAT WAS OVER A MONTH AGO AND I STILL HAVE HEARD NOTHING FROM HYUNDAI. IT HAS NOW BEEN 83 DAYS SINCE MY CAR QUIT WITH NO RESOLUTION IN SIGHT.
Corrective Action:
WHILE DRIVING MY PRACTICALLY NEW 2018 HYUNDAI SANTA FE SPORT WITH 11,653 MILES, IT SUDDENLY JERKED OUT OF CRUISE AT 65 MPH AND THE DASHBOARD LIT UP ALONG WITH THE TOUCH SCREEN THAT SAID TO CALL CUSTOMER CARE IMMEDIATELY. A NICE MAN AT THE OTHER END OF THE PHONE CHECKED MY CAR AS I WAS DRIVING BUT COULD FIND NOTHING AFTER RUNNING THE DIAGNOSTIC. HE SAID I SHOULD BE ABLE TO DRIVE IT ABOUT ANOTHER 300 MILES BUT SHOULD GET TO MY DEALERSHIP AS SOON AS POSSIBLE. I TOLD HIM I WAS OVER 300 MILES FROM HOME SO HE HELPED LOCATE A HYUNDAI DEALERSHIP CLOSER AND I HEADED THAT WAY WHILE STILL TALKING TO THE CUSTOMER CARE GUY. AS I WAS GETTING ON THE ON-RAMP TO TRAVEL I-35, THE CAR JERKED AND ACTED LIKE IT LOST POWER AND I PULLED OVER. THE GUY CALLED A TOW TRUCK TO COME AFTER THE CAR AND HAVE IT TOWED TO THE DEALERSHIP. MY CAR WENT TO THE NEAREST DEALERSHIP WHERE THEY RAN A DIAGNOSTIC AND COULD NOT FIND ANYTHING EITHER AND SAID THEY HAD TO WAIT ON HYUNDAI CORPORATE TO AUTHORIZE THEM TO CHECK THE ENGINE. THAT TOOK SEVERAL MORE DAYS BUT ONCE THEY RECEIVED THE AUTHORIZATION, THEY DROPPED THE OIL PAN AND FOUND METAL SHAVINGS IN THE OIL WHICH INDICATED MY ENGINE WAS BLOWN AND WOULD NEED A REPLACEMENT. INITIALLY, THEY SAID IT MIGHT TAKE UP TO 6 WEEKS. AFTER SEVERAL PHONE CALLS HYUNDAI FINALLY ASSIGNED ME A CASE NUMBER AND A CASE MANAGER. THE CASE MANAGER WAS WORTHLESS, WOULD NOT RETURN MY CALLS OR SEND ANY UPDATES ABOUT THE STATUS OF MY VEHICLE. FINALLY, HYUNDAI CORPORATE ASSIGNED ME ANOTHER CASE MANAGER AND AFTER LOOKING AT MY STATE'S LEMON LAWS, I ASKED THEM TO BUY MY CAR BACK FROM ME. THE SECOND CASE MANAGER SENT ME A LETTER ASKING FOR SOME DOCUMENTATION AND TOLD ME THEY WOULD SEND A RE-PURCHASE OFFER. THAT WAS OVER A MONTH AGO AND I STILL HAVE HEARD NOTHING FROM HYUNDAI. IT HAS NOW BEEN 83 DAYS SINCE MY CAR QUIT WITH NO RESOLUTION IN SIGHT.
Additional Notes:
WHILE DRIVING MY PRACTICALLY NEW 2018 HYUNDAI SANTA FE SPORT WITH 11,653 MILES, IT SUDDENLY JERKED OUT OF CRUISE AT 65 MPH AND THE DASHBOARD LIT UP ALONG WITH THE TOUCH SCREEN THAT SAID TO CALL CUSTOMER CARE IMMEDIATELY. A NICE MAN AT THE OTHER END OF THE PHONE CHECKED MY CAR AS I WAS DRIVING BUT COULD FIND NOTHING AFTER RUNNING THE DIAGNOSTIC. HE SAID I SHOULD BE ABLE TO DRIVE IT ABOUT ANOTHER 300 MILES BUT SHOULD GET TO MY DEALERSHIP AS SOON AS POSSIBLE. I TOLD HIM I WAS OVER 300 MILES FROM HOME SO HE HELPED LOCATE A HYUNDAI DEALERSHIP CLOSER AND I HEADED THAT WAY WHILE STILL TALKING TO THE CUSTOMER CARE GUY. AS I WAS GETTING ON THE ON-RAMP TO TRAVEL I-35, THE CAR JERKED AND ACTED LIKE IT LOST POWER AND I PULLED OVER. THE GUY CALLED A TOW TRUCK TO COME AFTER THE CAR AND HAVE IT TOWED TO THE DEALERSHIP. MY CAR WENT TO THE NEAREST DEALERSHIP WHERE THEY RAN A DIAGNOSTIC AND COULD NOT FIND ANYTHING EITHER AND SAID THEY HAD TO WAIT ON HYUNDAI CORPORATE TO AUTHORIZE THEM TO CHECK THE ENGINE. THAT TOOK SEVERAL MORE DAYS BUT ONCE THEY RECEIVED THE AUTHORIZATION, THEY DROPPED THE OIL PAN AND FOUND METAL SHAVINGS IN THE OIL WHICH INDICATED MY ENGINE WAS BLOWN AND WOULD NEED A REPLACEMENT. INITIALLY, THEY SAID IT MIGHT TAKE UP TO 6 WEEKS. AFTER SEVERAL PHONE CALLS HYUNDAI FINALLY ASSIGNED ME A CASE NUMBER AND A CASE MANAGER. THE CASE MANAGER WAS WORTHLESS, WOULD NOT RETURN MY CALLS OR SEND ANY UPDATES ABOUT THE STATUS OF MY VEHICLE. FINALLY, HYUNDAI CORPORATE ASSIGNED ME ANOTHER CASE MANAGER AND AFTER LOOKING AT MY STATE'S LEMON LAWS, I ASKED THEM TO BUY MY CAR BACK FROM ME. THE SECOND CASE MANAGER SENT ME A LETTER ASKING FOR SOME DOCUMENTATION AND TOLD ME THEY WOULD SEND A RE-PURCHASE OFFER. THAT WAS OVER A MONTH AGO AND I STILL HAVE HEARD NOTHING FROM HYUNDAI. IT HAS NOW BEEN 83 DAYS SINCE MY CAR QUIT WITH NO RESOLUTION IN SIGHT.
Mfg Campaign: 11218574
Recall Date: Jun 7, 2019
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE BRACKET HOLDING THE CHARCOAL CANISTER BROKE AND THE UNDERCARRIAGE OF THE VEHICLE WAS DAMAGED
Corrective Action:
THE BRACKET HOLDING THE CHARCOAL CANISTER BROKE AND THE UNDERCARRIAGE OF THE VEHICLE WAS DAMAGED
Additional Notes:
THE BRACKET HOLDING THE CHARCOAL CANISTER BROKE AND THE UNDERCARRIAGE OF THE VEHICLE WAS DAMAGED
Mfg Campaign: 11205431
Recall Date: May 3, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury