Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Santa Fe, 2017-2018 Santa Fe Sport, 2019 Santa Fe XL, and 2014-2015 Tucson vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 218
Recall Date: Feb 3, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe vehicles equipped with 3.3L engines. The crankshaft assemblies may have been produced with surface irregularities in the crankshaft pin, causing engine bearing wear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 168
Recall Date: Sep 20, 2017
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 163
Recall Date: Jun 5, 2017
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe Sport vehicles. The affected vehicles have a tire pressure monitoring system (TPMS) that may not have been set in the correct mode during vehicle assembly, and therefore will not provide an appropriate warning in the event of an underinflated tire. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 159
Recall Date: Mar 6, 2017
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 153
Recall Date: Nov 21, 2016
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Santa Fe vehicles manufactured September 1, 2015 to February 12, 2016. In the affected vehicles, the wires in the front seat belt buckle harnesses may be damaged by the seat's height adjuster mechanism, resulting in a failure to provide an audible warning when front seat occupants do not fasten their seat belts. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 141
Recall Date: Mar 10, 2016
Consumer Complaints
1.1K ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 40 MPH, the vehicle lost motive power. The vehicle was taken to an independent mechanic. The mechanic performed an oil change, and the contact was informed that metal shavings were found in the oil. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed that there would be a fee required to diagnose the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 40 MPH, the vehicle lost motive power. The vehicle was taken to an independent mechanic. The mechanic performed an oil change, and the contact was informed that metal shavings were found in the oil. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed that there would be a fee required to diagnose the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 40 MPH, the vehicle lost motive power. The vehicle was taken to an independent mechanic. The mechanic performed an oil change, and the contact was informed that metal shavings were found in the oil. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed that there would be a fee required to diagnose the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 72,000.
Mfg Campaign: 11580440
Recall Date: Apr 1, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I was driving down a busy road when engine seized, no warnings on dash prior to failure. Luckily, I was able to catch a break in traffic and safely cruised into an open parking lot. Otherwise, it could have easily resulted in a collision. The incident occurred on Wednesday 11/22/2023. The 2017 Santa Fe had regular oil services and did not show or indicate any signs it required attention. No check engine light, no oil pressure, light, absolutely nothing. The car simply cut out while driving at around 35-40mph. Santa Fe was towed and the dealership mentioned rod bearing failure and engine knock. The estimate to fix it was 18k which was not feasible for me at the time. Additionally, the dealership claimed it was a common problem with the make, stating they had received multiple cars that Thanksgiving weekend. I worked with the dealership, but they did not seem to want to do the replacement, so I purchased a used rebuilt engine and paid the labor to change it for approximately 8,500 dollars. I opened a claim with Hyundai and it was denied because I was the a second owner and the warranty expired at 60k and I was at 66k. I went about a month and a half without a car and it created financial and emotional burdens.
Corrective Action:
I was driving down a busy road when engine seized, no warnings on dash prior to failure. Luckily, I was able to catch a break in traffic and safely cruised into an open parking lot. Otherwise, it could have easily resulted in a collision. The incident occurred on Wednesday 11/22/2023. The 2017 Santa Fe had regular oil services and did not show or indicate any signs it required attention. No check engine light, no oil pressure, light, absolutely nothing. The car simply cut out while driving at around 35-40mph. Santa Fe was towed and the dealership mentioned rod bearing failure and engine knock. The estimate to fix it was 18k which was not feasible for me at the time. Additionally, the dealership claimed it was a common problem with the make, stating they had received multiple cars that Thanksgiving weekend. I worked with the dealership, but they did not seem to want to do the replacement, so I purchased a used rebuilt engine and paid the labor to change it for approximately 8,500 dollars. I opened a claim with Hyundai and it was denied because I was the a second owner and the warranty expired at 60k and I was at 66k. I went about a month and a half without a car and it created financial and emotional burdens.
Additional Notes:
I was driving down a busy road when engine seized, no warnings on dash prior to failure. Luckily, I was able to catch a break in traffic and safely cruised into an open parking lot. Otherwise, it could have easily resulted in a collision. The incident occurred on Wednesday 11/22/2023. The 2017 Santa Fe had regular oil services and did not show or indicate any signs it required attention. No check engine light, no oil pressure, light, absolutely nothing. The car simply cut out while driving at around 35-40mph. Santa Fe was towed and the dealership mentioned rod bearing failure and engine knock. The estimate to fix it was 18k which was not feasible for me at the time. Additionally, the dealership claimed it was a common problem with the make, stating they had received multiple cars that Thanksgiving weekend. I worked with the dealership, but they did not seem to want to do the replacement, so I purchased a used rebuilt engine and paid the labor to change it for approximately 8,500 dollars. I opened a claim with Hyundai and it was denied because I was the a second owner and the warranty expired at 60k and I was at 66k. I went about a month and a half without a car and it created financial and emotional burdens.
Mfg Campaign: 11579959
Recall Date: Mar 28, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine seized up on the interstate with no warnings. Almost got hit by 2 semi's as I tried to get off the next exit. I had 3 small children riding with me and it was terrifying. Got it towed 100 miles to the nearest dealer and they said the engine was consuming oil and the engine seized up. They said they are "well aware" of this problem, but without any recall, the bill is entirely on me. The recall does cover most Hyundai models, but for some reason, it missed mine.. but clearly has the same issues.
Corrective Action:
Engine seized up on the interstate with no warnings. Almost got hit by 2 semi's as I tried to get off the next exit. I had 3 small children riding with me and it was terrifying. Got it towed 100 miles to the nearest dealer and they said the engine was consuming oil and the engine seized up. They said they are "well aware" of this problem, but without any recall, the bill is entirely on me. The recall does cover most Hyundai models, but for some reason, it missed mine.. but clearly has the same issues.
Additional Notes:
Engine seized up on the interstate with no warnings. Almost got hit by 2 semi's as I tried to get off the next exit. I had 3 small children riding with me and it was terrifying. Got it towed 100 miles to the nearest dealer and they said the engine was consuming oil and the engine seized up. They said they are "well aware" of this problem, but without any recall, the bill is entirely on me. The recall does cover most Hyundai models, but for some reason, it missed mine.. but clearly has the same issues.
Mfg Campaign: 11579794
Recall Date: Mar 27, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine is overheating causing vehicle to burn through oil. I take the interstate every day, putting myself and others at risk if my vehicle breaks down. My oil sensors do not work, and do not display or illuminate. They flash on for a brief second and then disappear.
Corrective Action:
Engine is overheating causing vehicle to burn through oil. I take the interstate every day, putting myself and others at risk if my vehicle breaks down. My oil sensors do not work, and do not display or illuminate. They flash on for a brief second and then disappear.
Additional Notes:
Engine is overheating causing vehicle to burn through oil. I take the interstate every day, putting myself and others at risk if my vehicle breaks down. My oil sensors do not work, and do not display or illuminate. They flash on for a brief second and then disappear.
Mfg Campaign: 11579815
Recall Date: Mar 27, 2024
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at various speeds, the steering wheel was jumping from left to right. The contact stated that the ESC and ABS warning lights were illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken back to the same local dealer, where it was diagnosed that the passenger’s side wheel speed sensor needed to be replaced. The vehicle was repaired, but the failure recurred. Additionally, the steering column housing needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the steering wheel had extensive play. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 6,200.
Corrective Action:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at various speeds, the steering wheel was jumping from left to right. The contact stated that the ESC and ABS warning lights were illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken back to the same local dealer, where it was diagnosed that the passenger’s side wheel speed sensor needed to be replaced. The vehicle was repaired, but the failure recurred. Additionally, the steering column housing needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the steering wheel had extensive play. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 6,200.
Additional Notes:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at various speeds, the steering wheel was jumping from left to right. The contact stated that the ESC and ABS warning lights were illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken back to the same local dealer, where it was diagnosed that the passenger’s side wheel speed sensor needed to be replaced. The vehicle was repaired, but the failure recurred. Additionally, the steering column housing needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the steering wheel had extensive play. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 6,200.
Mfg Campaign: 11579443
Recall Date: Mar 26, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I was driving down the highway and noticed a sudden loss of power and a knocking sound coming from the engine that made a sound that matched the rpm's. It is available for inspection upon request however the battery is currently dead and it obviously has a serve knock. The safety of not only myself but other bystanders driving around me were at risk by my car potentially catching fire while driving. I have had one certified dealership tell me my car isn't effected by any recalls so there isn't anything they can do. There have been no formal inspections done to the vehicle. There were no warning lights on when we purchased the vehicle and no lights came on before, during or after this problem started. We have changed the oil every 3k miles and took really well care of this vehicle as we only had it for 3mo before we were forced to park it due to the engine failure.
Corrective Action:
I was driving down the highway and noticed a sudden loss of power and a knocking sound coming from the engine that made a sound that matched the rpm's. It is available for inspection upon request however the battery is currently dead and it obviously has a serve knock. The safety of not only myself but other bystanders driving around me were at risk by my car potentially catching fire while driving. I have had one certified dealership tell me my car isn't effected by any recalls so there isn't anything they can do. There have been no formal inspections done to the vehicle. There were no warning lights on when we purchased the vehicle and no lights came on before, during or after this problem started. We have changed the oil every 3k miles and took really well care of this vehicle as we only had it for 3mo before we were forced to park it due to the engine failure.
Additional Notes:
I was driving down the highway and noticed a sudden loss of power and a knocking sound coming from the engine that made a sound that matched the rpm's. It is available for inspection upon request however the battery is currently dead and it obviously has a serve knock. The safety of not only myself but other bystanders driving around me were at risk by my car potentially catching fire while driving. I have had one certified dealership tell me my car isn't effected by any recalls so there isn't anything they can do. There have been no formal inspections done to the vehicle. There were no warning lights on when we purchased the vehicle and no lights came on before, during or after this problem started. We have changed the oil every 3k miles and took really well care of this vehicle as we only had it for 3mo before we were forced to park it due to the engine failure.
Mfg Campaign: 11579582
Recall Date: Mar 26, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On Friday March 22 2024 I was attempting to merge onto the highway but an individual wouldn't let me in which forced me to have to slam on my breaks. After I was able merge, roughly 2 miles down the highway I started hearing what sounded like a belt flapping under the front of my car, the noise increased into a banging I noticed I was losing speed so I pressed on the gas petal and received no exeleration. I immediately pulled to the side of the highway. No lights came on to alert that there was an issue prior. I pressed on my brake and it was rock hard and my wheel seized. I turned off my vehicle to attempt to restart it when I turned the key there once one click sound and all the alerts lights came on. I was unable to turn the wheel or press down on the brake as it was locked up. I had my vehicle towed to a mechanic. I explained what happened the mechanic said it sounded like my engine. He checked the oil and said the stick was dry and when he drained the oil it was black and had a strong odor. I'm pondering of how that can be due to I had gotten an oil change 4 monthly ago and very rarely do I drive my vehicle. I then read the recalls and reviews on my vehicle. I found the same year and style just last month a similar occurrence like mine regarding the engine. This could have caused a horrible accident which could have been fatal. Being that I am not the only one who had this experience; I think is a necessity to pull this particular vehicle to perform an investigation before this vehicle kills someone My particular car make and model has currently 6 recalls! I do not feel safe
Corrective Action:
On Friday March 22 2024 I was attempting to merge onto the highway but an individual wouldn't let me in which forced me to have to slam on my breaks. After I was able merge, roughly 2 miles down the highway I started hearing what sounded like a belt flapping under the front of my car, the noise increased into a banging I noticed I was losing speed so I pressed on the gas petal and received no exeleration. I immediately pulled to the side of the highway. No lights came on to alert that there was an issue prior. I pressed on my brake and it was rock hard and my wheel seized. I turned off my vehicle to attempt to restart it when I turned the key there once one click sound and all the alerts lights came on. I was unable to turn the wheel or press down on the brake as it was locked up. I had my vehicle towed to a mechanic. I explained what happened the mechanic said it sounded like my engine. He checked the oil and said the stick was dry and when he drained the oil it was black and had a strong odor. I'm pondering of how that can be due to I had gotten an oil change 4 monthly ago and very rarely do I drive my vehicle. I then read the recalls and reviews on my vehicle. I found the same year and style just last month a similar occurrence like mine regarding the engine. This could have caused a horrible accident which could have been fatal. Being that I am not the only one who had this experience; I think is a necessity to pull this particular vehicle to perform an investigation before this vehicle kills someone My particular car make and model has currently 6 recalls! I do not feel safe
Additional Notes:
On Friday March 22 2024 I was attempting to merge onto the highway but an individual wouldn't let me in which forced me to have to slam on my breaks. After I was able merge, roughly 2 miles down the highway I started hearing what sounded like a belt flapping under the front of my car, the noise increased into a banging I noticed I was losing speed so I pressed on the gas petal and received no exeleration. I immediately pulled to the side of the highway. No lights came on to alert that there was an issue prior. I pressed on my brake and it was rock hard and my wheel seized. I turned off my vehicle to attempt to restart it when I turned the key there once one click sound and all the alerts lights came on. I was unable to turn the wheel or press down on the brake as it was locked up. I had my vehicle towed to a mechanic. I explained what happened the mechanic said it sounded like my engine. He checked the oil and said the stick was dry and when he drained the oil it was black and had a strong odor. I'm pondering of how that can be due to I had gotten an oil change 4 monthly ago and very rarely do I drive my vehicle. I then read the recalls and reviews on my vehicle. I found the same year and style just last month a similar occurrence like mine regarding the engine. This could have caused a horrible accident which could have been fatal. Being that I am not the only one who had this experience; I think is a necessity to pull this particular vehicle to perform an investigation before this vehicle kills someone My particular car make and model has currently 6 recalls! I do not feel safe
Mfg Campaign: 11579214
Recall Date: Mar 25, 2024
Hyundai Motor America
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 20 MPH, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed that the camshaft assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 20 MPH, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed that the camshaft assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 20 MPH, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed that the camshaft assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Mfg Campaign: 11579244
Recall Date: Mar 25, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine stalled back in January. Car has been at dealership ever since. I'm waiting on backordered parts to arrive to my 3rd party because so many engines are being replaced. Hyundai flat out told me that a used or remanufactured engine would eventually do the same thing. I've been told it was "catastrophic Engine failure" with shavings in my oil pan. My oil changes and upkeep were up to date which is why my 3rd party warranty company is agreeing to putting a reman Engine in. Hyundai should be made to provide new engines not remanufactured junk of the same problem. Too many people are going through what I'm going through. I have 3 more years of payments but only a year left for my warranty and still no car to drive. Here is a link to an entire group of people experiencing the same issues. My coworker also has the same year and make and was stranded on the highway last week. Her car is now at the same dealership (Hyundai of Kennesaw). I had to pay part out of pocket to get it to Kennesaw because they had a shorter wait time of 2 months vs 6 months at my local dealership. I don't have paperwork yet as I don't have my car yet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Engine stalled back in January. Car has been at dealership ever since. I'm waiting on backordered parts to arrive to my 3rd party because so many engines are being replaced. Hyundai flat out told me that a used or remanufactured engine would eventually do the same thing. I've been told it was "catastrophic Engine failure" with shavings in my oil pan. My oil changes and upkeep were up to date which is why my 3rd party warranty company is agreeing to putting a reman Engine in. Hyundai should be made to provide new engines not remanufactured junk of the same problem. Too many people are going through what I'm going through. I have 3 more years of payments but only a year left for my warranty and still no car to drive. Here is a link to an entire group of people experiencing the same issues. My coworker also has the same year and make and was stranded on the highway last week. Her car is now at the same dealership (Hyundai of Kennesaw). I had to pay part out of pocket to get it to Kennesaw because they had a shorter wait time of 2 months vs 6 months at my local dealership. I don't have paperwork yet as I don't have my car yet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Engine stalled back in January. Car has been at dealership ever since. I'm waiting on backordered parts to arrive to my 3rd party because so many engines are being replaced. Hyundai flat out told me that a used or remanufactured engine would eventually do the same thing. I've been told it was "catastrophic Engine failure" with shavings in my oil pan. My oil changes and upkeep were up to date which is why my 3rd party warranty company is agreeing to putting a reman Engine in. Hyundai should be made to provide new engines not remanufactured junk of the same problem. Too many people are going through what I'm going through. I have 3 more years of payments but only a year left for my warranty and still no car to drive. Here is a link to an entire group of people experiencing the same issues. My coworker also has the same year and make and was stranded on the highway last week. Her car is now at the same dealership (Hyundai of Kennesaw). I had to pay part out of pocket to get it to Kennesaw because they had a shorter wait time of 2 months vs 6 months at my local dealership. I don't have paperwork yet as I don't have my car yet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579156
Recall Date: Mar 24, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578129
Recall Date: Mar 18, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] (a Sunday, 9 pm), my 19 year old daughter was driving our 2017 Hyundai Santa Fe Limited when a solid yellow check engine light came on. No other warning lights were on. She called us, but since a solid check engine light should not indicate an emergent issue, we advised her to carefully drive the car back to school and we'd get it checked out the next day (since it was after 9 pm on a Sunday). The vehicle didn't make it that far. While driving, the car suddenly lost power and stalled. It started up again but made a terrible sound. We were able to call roadside assistance and had the vehicle towed to a nearby Hyundai dealership. The dealership tells us the car needs a new engine and that our VIN it is not covered under any of the other current engine recalls (even though this is the exact same issue as those recalls) and also said they will not repair under the 100,000 mile warranty, since we are the 2nd owners. We are awaiting a report from the dealership on exactly what happened to kill the engine, but we can infer, through the discussion with the service manage, that this is exactly the same issue happening with other versions of the Santa Fe engine -- including complete engine seizure without any accompanying warning lights or indications. This poses an imminent risk to the safety of drivers and passengers. My daughter was 20 minutes from her college dorm, late at night, and we can only be thankful she was not driving at high speed on the highway when the engine seizure occurred and also that she was not left stranded in an unpopulated stretch of highway. The vehicle is currently at Steele Hyundai (address: 24795 I-35, Kyle, TX 78640. Phone number: (512) 262-2020 ). They have quoted $13,000 for a used replacement engine. Please issue a recall on the 3.3l GDI engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578129
Recall Date: Mar 18, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Catastrophic engine failure on a major highway. Just over 113k miles on it. 1 day prior, the car sounded louder than usual but otherwise, was working fine. I drove several places the next day and the check engine light came on towards the afternoon (yellow, not flashing, no other lights) 30 minutes before this issue occurred. I was accelerating on a busy highway and all of the sudden it completely downshifted, oil light and battery light came on. I pulled to the shoulder and white smoke was coming from the engine, horrible smell in the cabin. Car was dripping oil. I was told it was a broken rod that punctured the engine. I could have been in a major accident after decelerating so quickly on this particular highway and I was stranded on a very small shoulder fearing the car or myself getting hit for hours. As of right now, the engine is still available to be inspected.
Corrective Action:
Catastrophic engine failure on a major highway. Just over 113k miles on it. 1 day prior, the car sounded louder than usual but otherwise, was working fine. I drove several places the next day and the check engine light came on towards the afternoon (yellow, not flashing, no other lights) 30 minutes before this issue occurred. I was accelerating on a busy highway and all of the sudden it completely downshifted, oil light and battery light came on. I pulled to the shoulder and white smoke was coming from the engine, horrible smell in the cabin. Car was dripping oil. I was told it was a broken rod that punctured the engine. I could have been in a major accident after decelerating so quickly on this particular highway and I was stranded on a very small shoulder fearing the car or myself getting hit for hours. As of right now, the engine is still available to be inspected.
Additional Notes:
Catastrophic engine failure on a major highway. Just over 113k miles on it. 1 day prior, the car sounded louder than usual but otherwise, was working fine. I drove several places the next day and the check engine light came on towards the afternoon (yellow, not flashing, no other lights) 30 minutes before this issue occurred. I was accelerating on a busy highway and all of the sudden it completely downshifted, oil light and battery light came on. I pulled to the shoulder and white smoke was coming from the engine, horrible smell in the cabin. Car was dripping oil. I was told it was a broken rod that punctured the engine. I could have been in a major accident after decelerating so quickly on this particular highway and I was stranded on a very small shoulder fearing the car or myself getting hit for hours. As of right now, the engine is still available to be inspected.
Mfg Campaign: 11577722
Recall Date: Mar 16, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My 2017 Santa Fe experienced a catastrophic engine failure while driving on the highway. My [XXX] son was on his way home when the car began to make what he described as a knocking. He began to merge so he could exit the highway. By the time he made it over 1 lane, the vehicle began losing power and smoking. He barely made it to the shoulder before hearing a "loud bang" and thick, black smoke blocking his vision. Him and my [XXX] , fearing the vehicle was on fire, immediately exited the vehicle into the median. No warning lights ever came on in the vehicle, no warning, nothing. When my husband and I arrived, we found several pieces of the engine along the roadway and the oil pooled under the front passenger tire. We had the vehicle towed the next morning to the dealership, 50 miles away and a cost of $188. After almost 2 weeks we were informed by the dealership that our Engines For Life warranty denied the claim because we did not get all of our oil changes there, even though we have NEVER missed an oil change. We were quoted $21,000 for a new engine. Our service advisor informed us the point of failure for the vehicle determined to be "Cylinder 6 rod bearing failure causing rod bearing to exit vehicle at high velocity creating a hole in the block". We were also informed that this is a VERY well known issue with these engines but Hyundai had chosen to only extend warranties to select vehicles, ours was not one of them. A claim has since been filed with our extended warranty and we were told it would be an additional $600 to drop the oil pan to allow the inspection by the extended warranty company. Something has to be done. We are beyond thankful that our children were not injured but had this happened at a different time of day we could have had a significantly different outcome. There were on a highway that is very busy during the day. The undue financial hardship we have faced as a result has only further added to the stress of the situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
My 2017 Santa Fe experienced a catastrophic engine failure while driving on the highway. My [XXX] son was on his way home when the car began to make what he described as a knocking. He began to merge so he could exit the highway. By the time he made it over 1 lane, the vehicle began losing power and smoking. He barely made it to the shoulder before hearing a "loud bang" and thick, black smoke blocking his vision. Him and my [XXX] , fearing the vehicle was on fire, immediately exited the vehicle into the median. No warning lights ever came on in the vehicle, no warning, nothing. When my husband and I arrived, we found several pieces of the engine along the roadway and the oil pooled under the front passenger tire. We had the vehicle towed the next morning to the dealership, 50 miles away and a cost of $188. After almost 2 weeks we were informed by the dealership that our Engines For Life warranty denied the claim because we did not get all of our oil changes there, even though we have NEVER missed an oil change. We were quoted $21,000 for a new engine. Our service advisor informed us the point of failure for the vehicle determined to be "Cylinder 6 rod bearing failure causing rod bearing to exit vehicle at high velocity creating a hole in the block". We were also informed that this is a VERY well known issue with these engines but Hyundai had chosen to only extend warranties to select vehicles, ours was not one of them. A claim has since been filed with our extended warranty and we were told it would be an additional $600 to drop the oil pan to allow the inspection by the extended warranty company. Something has to be done. We are beyond thankful that our children were not injured but had this happened at a different time of day we could have had a significantly different outcome. There were on a highway that is very busy during the day. The undue financial hardship we have faced as a result has only further added to the stress of the situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
My 2017 Santa Fe experienced a catastrophic engine failure while driving on the highway. My [XXX] son was on his way home when the car began to make what he described as a knocking. He began to merge so he could exit the highway. By the time he made it over 1 lane, the vehicle began losing power and smoking. He barely made it to the shoulder before hearing a "loud bang" and thick, black smoke blocking his vision. Him and my [XXX] , fearing the vehicle was on fire, immediately exited the vehicle into the median. No warning lights ever came on in the vehicle, no warning, nothing. When my husband and I arrived, we found several pieces of the engine along the roadway and the oil pooled under the front passenger tire. We had the vehicle towed the next morning to the dealership, 50 miles away and a cost of $188. After almost 2 weeks we were informed by the dealership that our Engines For Life warranty denied the claim because we did not get all of our oil changes there, even though we have NEVER missed an oil change. We were quoted $21,000 for a new engine. Our service advisor informed us the point of failure for the vehicle determined to be "Cylinder 6 rod bearing failure causing rod bearing to exit vehicle at high velocity creating a hole in the block". We were also informed that this is a VERY well known issue with these engines but Hyundai had chosen to only extend warranties to select vehicles, ours was not one of them. A claim has since been filed with our extended warranty and we were told it would be an additional $600 to drop the oil pan to allow the inspection by the extended warranty company. Something has to be done. We are beyond thankful that our children were not injured but had this happened at a different time of day we could have had a significantly different outcome. There were on a highway that is very busy during the day. The undue financial hardship we have faced as a result has only further added to the stress of the situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11577737
Recall Date: Mar 16, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the engine and catalytic converter and informed the contact that the engine had no compression. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the engine and catalytic converter and informed the contact that the engine had no compression. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the engine and catalytic converter and informed the contact that the engine had no compression. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000. The VIN was not available.
Mfg Campaign: 11577570
Recall Date: Mar 15, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My mil lamp light came on and all of a sudden my vehicle would not accelerate had scanner out I. My car and was told I need a new engine. Researched the theta crankahaft issues could that have caused my engine to fail? I had no warning whatsoever
Corrective Action:
My mil lamp light came on and all of a sudden my vehicle would not accelerate had scanner out I. My car and was told I need a new engine. Researched the theta crankahaft issues could that have caused my engine to fail? I had no warning whatsoever
Additional Notes:
My mil lamp light came on and all of a sudden my vehicle would not accelerate had scanner out I. My car and was told I need a new engine. Researched the theta crankahaft issues could that have caused my engine to fail? I had no warning whatsoever
Mfg Campaign: 11577590
Recall Date: Mar 15, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
While driving car engine slowed down/lost power engine light came on, pulled over and it shutdown,. It would even try to start back up. Next day it started and made rattling noise from the engine. Towed vehicle to dealer, dealer said had a bad rod bearing and needed a new engine. Dealer and /or Hyundai would not repair this when we just paid to fix a similar issue (see below) Seems a lot of the 3.3L engines have these issues. We had a similar problem less than a year earlier, car slowed down while on interstate and would only go 35 mph. Engine would rev up but not go faster. (Danger for us and other drivers). Message came up said to take to dealer. Took to dealer said timing slipped need timing chain guides and cams' etc. $4,000 in repair. This seamed similar (Slow down etc.) to what happened this time. Seems a lot of the 3.3L engines have these issues and the dealer and Hyundai want to ignore the safety and quality issues with this engine.
Corrective Action:
While driving car engine slowed down/lost power engine light came on, pulled over and it shutdown,. It would even try to start back up. Next day it started and made rattling noise from the engine. Towed vehicle to dealer, dealer said had a bad rod bearing and needed a new engine. Dealer and /or Hyundai would not repair this when we just paid to fix a similar issue (see below) Seems a lot of the 3.3L engines have these issues. We had a similar problem less than a year earlier, car slowed down while on interstate and would only go 35 mph. Engine would rev up but not go faster. (Danger for us and other drivers). Message came up said to take to dealer. Took to dealer said timing slipped need timing chain guides and cams' etc. $4,000 in repair. This seamed similar (Slow down etc.) to what happened this time. Seems a lot of the 3.3L engines have these issues and the dealer and Hyundai want to ignore the safety and quality issues with this engine.
Additional Notes:
While driving car engine slowed down/lost power engine light came on, pulled over and it shutdown,. It would even try to start back up. Next day it started and made rattling noise from the engine. Towed vehicle to dealer, dealer said had a bad rod bearing and needed a new engine. Dealer and /or Hyundai would not repair this when we just paid to fix a similar issue (see below) Seems a lot of the 3.3L engines have these issues. We had a similar problem less than a year earlier, car slowed down while on interstate and would only go 35 mph. Engine would rev up but not go faster. (Danger for us and other drivers). Message came up said to take to dealer. Took to dealer said timing slipped need timing chain guides and cams' etc. $4,000 in repair. This seamed similar (Slow down etc.) to what happened this time. Seems a lot of the 3.3L engines have these issues and the dealer and Hyundai want to ignore the safety and quality issues with this engine.
Mfg Campaign: 11577707
Recall Date: Mar 15, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Driving on the interstate and the engine seized up. I was driving with three little children and we barely made it to an off ramp. This was extremely dangerous. After looking up the issue, I found there were 1000's of unhappy customers that drive similar models that had the same exact issue happen to them. I keep up to date all oil changes, as many other customers, but Hyundai says it's not their fault? How can companies like Hyundai sell a car that have numerous engine failures and not have a recall? I am terrified not only with the expense of the repair, but putting my children in another Hyundai, with the fear of it happening once again.
Corrective Action:
Driving on the interstate and the engine seized up. I was driving with three little children and we barely made it to an off ramp. This was extremely dangerous. After looking up the issue, I found there were 1000's of unhappy customers that drive similar models that had the same exact issue happen to them. I keep up to date all oil changes, as many other customers, but Hyundai says it's not their fault? How can companies like Hyundai sell a car that have numerous engine failures and not have a recall? I am terrified not only with the expense of the repair, but putting my children in another Hyundai, with the fear of it happening once again.
Additional Notes:
Driving on the interstate and the engine seized up. I was driving with three little children and we barely made it to an off ramp. This was extremely dangerous. After looking up the issue, I found there were 1000's of unhappy customers that drive similar models that had the same exact issue happen to them. I keep up to date all oil changes, as many other customers, but Hyundai says it's not their fault? How can companies like Hyundai sell a car that have numerous engine failures and not have a recall? I am terrified not only with the expense of the repair, but putting my children in another Hyundai, with the fear of it happening once again.
Mfg Campaign: 11577224
Recall Date: Mar 13, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My vehicle experienced catastrophic engine failure while driving on the freeway. It had just over 100k miles. I heard a repetitive clicking sound when pressing on the accelerator. After 2 minutes, the car shuddered and black smoke filled the cabin. When I pulled over, oil was s pouring onto the road. The car was serviced 2 weeks prior including oil change by a certified mechanic with no problems identified. I never had a check engine light. I initially had the vehicle towed to my local mechanic who found 3 ruptured holes in the bottom of the engine block. I was told that it looked like "rod failure". When I notified Hyundai corp, I was told that the vehicle was no longer under warranty due to it being purchased pre-owned and because I had surpassed 100k miles. They told me that I could file a "goodwill" claim, but that it could only be submitted via my local dealership. So I went to local dealership to discuss my situation. While there, I inquired about the projected costs of engine repair/replacement if the claim was denied and was given a copy of an estimate in the amount of $8500 prepared for another customer with the same make/model/year vehicle with similar problem - catastrophic engine failure. I decided to proceed with claim and paid to have vehicle towed to the dealership. It was only then that I was told that an initial inspection fee of approximately $200 would be assessed if repairs were not completed. Once the initial inspection was done, I was given an estimate of repairs exceeding $18,000! They also told me that Hyundai corp was requiring additional diagnostic tests in order to complete its review of my good will claim that could be performed at an additional cost of $600! At this point, I'm being asked to throw money away. This car is a lemon. My family has endured undue hardship due to this incident. I am angered that a company would not go through the effort to make things right. People do not spend $49,000 on a vehicle expecting this to happen.
Corrective Action:
My vehicle experienced catastrophic engine failure while driving on the freeway. It had just over 100k miles. I heard a repetitive clicking sound when pressing on the accelerator. After 2 minutes, the car shuddered and black smoke filled the cabin. When I pulled over, oil was s pouring onto the road. The car was serviced 2 weeks prior including oil change by a certified mechanic with no problems identified. I never had a check engine light. I initially had the vehicle towed to my local mechanic who found 3 ruptured holes in the bottom of the engine block. I was told that it looked like "rod failure". When I notified Hyundai corp, I was told that the vehicle was no longer under warranty due to it being purchased pre-owned and because I had surpassed 100k miles. They told me that I could file a "goodwill" claim, but that it could only be submitted via my local dealership. So I went to local dealership to discuss my situation. While there, I inquired about the projected costs of engine repair/replacement if the claim was denied and was given a copy of an estimate in the amount of $8500 prepared for another customer with the same make/model/year vehicle with similar problem - catastrophic engine failure. I decided to proceed with claim and paid to have vehicle towed to the dealership. It was only then that I was told that an initial inspection fee of approximately $200 would be assessed if repairs were not completed. Once the initial inspection was done, I was given an estimate of repairs exceeding $18,000! They also told me that Hyundai corp was requiring additional diagnostic tests in order to complete its review of my good will claim that could be performed at an additional cost of $600! At this point, I'm being asked to throw money away. This car is a lemon. My family has endured undue hardship due to this incident. I am angered that a company would not go through the effort to make things right. People do not spend $49,000 on a vehicle expecting this to happen.
Additional Notes:
My vehicle experienced catastrophic engine failure while driving on the freeway. It had just over 100k miles. I heard a repetitive clicking sound when pressing on the accelerator. After 2 minutes, the car shuddered and black smoke filled the cabin. When I pulled over, oil was s pouring onto the road. The car was serviced 2 weeks prior including oil change by a certified mechanic with no problems identified. I never had a check engine light. I initially had the vehicle towed to my local mechanic who found 3 ruptured holes in the bottom of the engine block. I was told that it looked like "rod failure". When I notified Hyundai corp, I was told that the vehicle was no longer under warranty due to it being purchased pre-owned and because I had surpassed 100k miles. They told me that I could file a "goodwill" claim, but that it could only be submitted via my local dealership. So I went to local dealership to discuss my situation. While there, I inquired about the projected costs of engine repair/replacement if the claim was denied and was given a copy of an estimate in the amount of $8500 prepared for another customer with the same make/model/year vehicle with similar problem - catastrophic engine failure. I decided to proceed with claim and paid to have vehicle towed to the dealership. It was only then that I was told that an initial inspection fee of approximately $200 would be assessed if repairs were not completed. Once the initial inspection was done, I was given an estimate of repairs exceeding $18,000! They also told me that Hyundai corp was requiring additional diagnostic tests in order to complete its review of my good will claim that could be performed at an additional cost of $600! At this point, I'm being asked to throw money away. This car is a lemon. My family has endured undue hardship due to this incident. I am angered that a company would not go through the effort to make things right. People do not spend $49,000 on a vehicle expecting this to happen.
Mfg Campaign: 11577006
Recall Date: Mar 12, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I have always kept up on my oil changes. Driving down the road all of a sudden my engine turned off. No check engine lights or anything. Toed it to the dealer and the said the motor seized. Looking online this is a known problem. Vehicle no longer coverd by warranty.
Corrective Action:
I have always kept up on my oil changes. Driving down the road all of a sudden my engine turned off. No check engine lights or anything. Toed it to the dealer and the said the motor seized. Looking online this is a known problem. Vehicle no longer coverd by warranty.
Additional Notes:
I have always kept up on my oil changes. Driving down the road all of a sudden my engine turned off. No check engine lights or anything. Toed it to the dealer and the said the motor seized. Looking online this is a known problem. Vehicle no longer coverd by warranty.
Mfg Campaign: 11576512
Recall Date: Mar 11, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has intermittent engine stalling, but is still running. Possible dangerous situation if making left turn with oncoming traffic. This has happened to many times since my owner ship. Bought this car used. I am 2nd owner. 33k mi when purchased in 3-2021
Corrective Action:
Vehicle has intermittent engine stalling, but is still running. Possible dangerous situation if making left turn with oncoming traffic. This has happened to many times since my owner ship. Bought this car used. I am 2nd owner. 33k mi when purchased in 3-2021
Additional Notes:
Vehicle has intermittent engine stalling, but is still running. Possible dangerous situation if making left turn with oncoming traffic. This has happened to many times since my owner ship. Bought this car used. I am 2nd owner. 33k mi when purchased in 3-2021
Mfg Campaign: 11576499
Recall Date: Mar 10, 2024
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