Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 210
Recall Date: Sep 24, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 208
Recall Date: Aug 6, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor Company (Hyundai) is recalling certain model year 2017 Hyundai Elantra vehicles manufactured April 15, 2016, to September 13, 2016, and Sonata vehicles manufactured May 27, 2016 to September 16, 2016. In these vehicles, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 156
Recall Date: Dec 30, 2016
Consumer Complaints
862 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Corrective Action:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Additional Notes:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Mfg Campaign: 11514331
Recall Date: Mar 28, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Corrective Action:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Additional Notes:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Mfg Campaign: 11514331
Recall Date: Mar 28, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Corrective Action:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Additional Notes:
The check engine light started flashing Check hybrid system turn off engine massage appeared The gas pedal doesnt work and the car jumps The problem happened 4 times so far with me The same problem happened about 5 times with my uncle that drives 2016 sonata hybrid
Mfg Campaign: 11514331
Recall Date: Mar 28, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Corrective Action:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Additional Notes:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Mfg Campaign: 11514033
Recall Date: Mar 27, 2023
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Corrective Action:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Additional Notes:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Mfg Campaign: 11514033
Recall Date: Mar 27, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Corrective Action:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Additional Notes:
Hello, I would like to file a complaint my name is [XXX] I am having a translator help me to write this. I was taken advantage of by a bad car dealership who sold me a dangerous car that smokes leaked oil does not stop and locks up they said the car was safe they also did not explain the contract to me. They want me to drive unsafe vehicle 1000 miles. They won’t give me a loaner car. They won’t give me my money back or a replace my car I feel unsafe and I don’t want to do business with them ever again. I want my money back. They took advantage of me because I didn’t know any better. Translators notes : regarding purchase of vehicle: He purchased a used car, 2017 Hyundai Sonata/ at McGrath City Hyunda. He does not know English The dealership took advantage of him he doesn’t speak English and is a first time car buyer, they made him sign a contract selling him an unsafe vehicle, without explaining what arbitration is the car is unsafe. . He had immediate problems with the oil and smoke coming out of the car within the first week and went back to have an oil change they charged him money. The following week the same issue occurred with smoking and stalling of the car. He brought the car in for service and they tried to charge him almost $500 for a new gasket. I told them this is not right and I would report them to consumer affairs they said they would repair it 10 days later the same issue occurred and he brought it in again they put oil in the car and he had problems again. When he brought it back they said they need to keep the car to have it serviced and they would not provide him a loaner car. He is renting a car and spending a lot of money and he is making payment on the loan for the car. The dealership is forcing him to drive an unsafe car 1000 miles in order to have an engine replaced not care about his safety. They told him he has to drive the car for 1000 miles in order to have a warranty take effect he is scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Mfg Campaign: 11514033
Recall Date: Mar 27, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption and Engine locked while driving on the highway. I couldn’t drive my car and it was towed to a mechanic. The cost for a new engine and labor is $7970.
Corrective Action:
Excessive oil consumption and Engine locked while driving on the highway. I couldn’t drive my car and it was towed to a mechanic. The cost for a new engine and labor is $7970.
Additional Notes:
Excessive oil consumption and Engine locked while driving on the highway. I couldn’t drive my car and it was towed to a mechanic. The cost for a new engine and labor is $7970.
Mfg Campaign: 11513711
Recall Date: Mar 25, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The engine is consuming (burning) the engine oil at a excessive rate. Engine oil has to be added almost every 1000 miles. Talked to multiple mechanics and learnt that it is a common problem with Hyundai. Constantly checking the oil level and topping off is not what we expected when I bought the car.
Corrective Action:
The engine is consuming (burning) the engine oil at a excessive rate. Engine oil has to be added almost every 1000 miles. Talked to multiple mechanics and learnt that it is a common problem with Hyundai. Constantly checking the oil level and topping off is not what we expected when I bought the car.
Additional Notes:
The engine is consuming (burning) the engine oil at a excessive rate. Engine oil has to be added almost every 1000 miles. Talked to multiple mechanics and learnt that it is a common problem with Hyundai. Constantly checking the oil level and topping off is not what we expected when I bought the car.
Mfg Campaign: 11512507
Recall Date: Mar 18, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Corrective Action:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Additional Notes:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Mfg Campaign: 11512413
Recall Date: Mar 17, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Corrective Action:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Additional Notes:
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Mfg Campaign: 11512413
Recall Date: Mar 17, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
bought the car used with 60K miles. Learned quickly it was consuming 1 qt of oil per month. I checked with Hyundai Corporate Customer Care and my local dealership. Dealership said needed to burn 1qt per 1000 miles before they would submit anything to corporate for possible warrantee issue. Monitored consumption. Now up to about 2 qts per month. Took it to the dealership and they said now beyond warranty mileage. They performed a computer update recall. Now the computer detects something going on the engine and forcing car into Limp Mode. Been on the phone with Corporate Customer Care and the dealership. They will do nothing. Customer care says to go to dealership. Dealership says to call Customer Care. There doesn't seem to be a way to talk to any decision makers to appeal for common sense and discretion instead of 100% by the book policy protocal. The dealership said the computer update recall cannot be reversed. So now I have a vehicle with an engine problem and in Limp Mode and Hyundai will do nothing. So discusted with Hyundai quality and customer service. I will never by a Hyundai again.
Corrective Action:
bought the car used with 60K miles. Learned quickly it was consuming 1 qt of oil per month. I checked with Hyundai Corporate Customer Care and my local dealership. Dealership said needed to burn 1qt per 1000 miles before they would submit anything to corporate for possible warrantee issue. Monitored consumption. Now up to about 2 qts per month. Took it to the dealership and they said now beyond warranty mileage. They performed a computer update recall. Now the computer detects something going on the engine and forcing car into Limp Mode. Been on the phone with Corporate Customer Care and the dealership. They will do nothing. Customer care says to go to dealership. Dealership says to call Customer Care. There doesn't seem to be a way to talk to any decision makers to appeal for common sense and discretion instead of 100% by the book policy protocal. The dealership said the computer update recall cannot be reversed. So now I have a vehicle with an engine problem and in Limp Mode and Hyundai will do nothing. So discusted with Hyundai quality and customer service. I will never by a Hyundai again.
Additional Notes:
bought the car used with 60K miles. Learned quickly it was consuming 1 qt of oil per month. I checked with Hyundai Corporate Customer Care and my local dealership. Dealership said needed to burn 1qt per 1000 miles before they would submit anything to corporate for possible warrantee issue. Monitored consumption. Now up to about 2 qts per month. Took it to the dealership and they said now beyond warranty mileage. They performed a computer update recall. Now the computer detects something going on the engine and forcing car into Limp Mode. Been on the phone with Corporate Customer Care and the dealership. They will do nothing. Customer care says to go to dealership. Dealership says to call Customer Care. There doesn't seem to be a way to talk to any decision makers to appeal for common sense and discretion instead of 100% by the book policy protocal. The dealership said the computer update recall cannot be reversed. So now I have a vehicle with an engine problem and in Limp Mode and Hyundai will do nothing. So discusted with Hyundai quality and customer service. I will never by a Hyundai again.
Mfg Campaign: 11511762
Recall Date: Mar 14, 2023
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Corrective Action:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Additional Notes:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Mfg Campaign: 11511197
Recall Date: Mar 10, 2023
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Corrective Action:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Additional Notes:
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Mfg Campaign: 11511197
Recall Date: Mar 10, 2023
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
I was headed to pick up the kids to take them to practice, but when they went to open the trunk to put their sports gear in it, it was "stuck". It had worked the previous night so I was very confused. After several tries, we finally got it to open and shut. We then went to the park to kill time and I went to open the trunk again, it wouldn't open. We tried everything, and after 30 minutes, it decided to open. However, it then would not shut. We couldn't leave the park with it open so had to have help come and strap it closed. The kids missed their practices and I was alone in a parking lot with two kids until help could arrive.
Corrective Action:
I was headed to pick up the kids to take them to practice, but when they went to open the trunk to put their sports gear in it, it was "stuck". It had worked the previous night so I was very confused. After several tries, we finally got it to open and shut. We then went to the park to kill time and I went to open the trunk again, it wouldn't open. We tried everything, and after 30 minutes, it decided to open. However, it then would not shut. We couldn't leave the park with it open so had to have help come and strap it closed. The kids missed their practices and I was alone in a parking lot with two kids until help could arrive.
Additional Notes:
I was headed to pick up the kids to take them to practice, but when they went to open the trunk to put their sports gear in it, it was "stuck". It had worked the previous night so I was very confused. After several tries, we finally got it to open and shut. We then went to the park to kill time and I went to open the trunk again, it wouldn't open. We tried everything, and after 30 minutes, it decided to open. However, it then would not shut. We couldn't leave the park with it open so had to have help come and strap it closed. The kids missed their practices and I was alone in a parking lot with two kids until help could arrive.
Mfg Campaign: 11510485
Recall Date: Mar 6, 2023
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.
Corrective Action:
Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.
Additional Notes:
Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.
Mfg Campaign: 11510213
Recall Date: Mar 5, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact's girlfriend owns a 2017 Hyundai Sonata. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the girlfriend's residence. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was included in Service Campaign Number: 953 (ECM & Cluster Update - Engine Monitoring Logic Product Improvement). The failure mileage was approximately 64,500.
Corrective Action:
The contact's girlfriend owns a 2017 Hyundai Sonata. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the girlfriend's residence. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was included in Service Campaign Number: 953 (ECM & Cluster Update - Engine Monitoring Logic Product Improvement). The failure mileage was approximately 64,500.
Additional Notes:
The contact's girlfriend owns a 2017 Hyundai Sonata. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the girlfriend's residence. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was included in Service Campaign Number: 953 (ECM & Cluster Update - Engine Monitoring Logic Product Improvement). The failure mileage was approximately 64,500.
Mfg Campaign: 11508578
Recall Date: Feb 22, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Car has been consuming insane amount of oil.The oil warning light hardly ever comes on and when it does it is always in between the oil changes. It doesn't even make it to the next scheduled oil change before the light finally comes on. When I check it when the light is on it is bone dry. Because of this I have started checking it every couple hundred or miles or so and every time it's bone dry and I have to add at least two quarts of oil, if not a total of five courts. I informed the dealership about this last year they performed the oil pressure check and told me that it was fine. I insisted that oil must be leaking somewhere, they checked and said that there was no oil leak. Last week my car started sputtering, and then the engine light came on. It did this in the past and it needed a new starter. They replaced that but this time, they check the engine and they say that I need a new engine. I told them I'm not surprised because every time I check there's never any oil in there in the warning light never goes off. Yet they have told me in the past that it does not have a problem? I am currently waiting to see if Hyundai will honor their warranty. This is a hazard if they cannot tell if there is a faulty sensor or oil leak but the car continuously is consuming oil to the point that it's dry and the owner is not notified. I have kept up the oil changes and this is all happening in between the schedule changes. This can cause fire, vehicle disablement in the middle of driving and other safety issues. If you look at other reports, this is common across the Sonatas yet Hyundai has not issued a recall regarding the oil consumption.
Corrective Action:
Car has been consuming insane amount of oil.The oil warning light hardly ever comes on and when it does it is always in between the oil changes. It doesn't even make it to the next scheduled oil change before the light finally comes on. When I check it when the light is on it is bone dry. Because of this I have started checking it every couple hundred or miles or so and every time it's bone dry and I have to add at least two quarts of oil, if not a total of five courts. I informed the dealership about this last year they performed the oil pressure check and told me that it was fine. I insisted that oil must be leaking somewhere, they checked and said that there was no oil leak. Last week my car started sputtering, and then the engine light came on. It did this in the past and it needed a new starter. They replaced that but this time, they check the engine and they say that I need a new engine. I told them I'm not surprised because every time I check there's never any oil in there in the warning light never goes off. Yet they have told me in the past that it does not have a problem? I am currently waiting to see if Hyundai will honor their warranty. This is a hazard if they cannot tell if there is a faulty sensor or oil leak but the car continuously is consuming oil to the point that it's dry and the owner is not notified. I have kept up the oil changes and this is all happening in between the schedule changes. This can cause fire, vehicle disablement in the middle of driving and other safety issues. If you look at other reports, this is common across the Sonatas yet Hyundai has not issued a recall regarding the oil consumption.
Additional Notes:
Car has been consuming insane amount of oil.The oil warning light hardly ever comes on and when it does it is always in between the oil changes. It doesn't even make it to the next scheduled oil change before the light finally comes on. When I check it when the light is on it is bone dry. Because of this I have started checking it every couple hundred or miles or so and every time it's bone dry and I have to add at least two quarts of oil, if not a total of five courts. I informed the dealership about this last year they performed the oil pressure check and told me that it was fine. I insisted that oil must be leaking somewhere, they checked and said that there was no oil leak. Last week my car started sputtering, and then the engine light came on. It did this in the past and it needed a new starter. They replaced that but this time, they check the engine and they say that I need a new engine. I told them I'm not surprised because every time I check there's never any oil in there in the warning light never goes off. Yet they have told me in the past that it does not have a problem? I am currently waiting to see if Hyundai will honor their warranty. This is a hazard if they cannot tell if there is a faulty sensor or oil leak but the car continuously is consuming oil to the point that it's dry and the owner is not notified. I have kept up the oil changes and this is all happening in between the schedule changes. This can cause fire, vehicle disablement in the middle of driving and other safety issues. If you look at other reports, this is common across the Sonatas yet Hyundai has not issued a recall regarding the oil consumption.
Mfg Campaign: 11507730
Recall Date: Feb 16, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Sonata. The contact stated while her husband was driving at various speeds, there was an abnormal noise before the vehicle stalled. The contact stated no warning light was illuminated. The driver was able to restart the vehicle and continue driving to the residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Corrective Action:
The contact owns a 2017 Hyundai Sonata. The contact stated while her husband was driving at various speeds, there was an abnormal noise before the vehicle stalled. The contact stated no warning light was illuminated. The driver was able to restart the vehicle and continue driving to the residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Additional Notes:
The contact owns a 2017 Hyundai Sonata. The contact stated while her husband was driving at various speeds, there was an abnormal noise before the vehicle stalled. The contact stated no warning light was illuminated. The driver was able to restart the vehicle and continue driving to the residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Mfg Campaign: 11507181
Recall Date: Feb 14, 2023
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
In October 2022 my power steering failed as I turned into the drop off circle at my child's school. The traction light and another hazard light came on and function did not return until vehicle was restarted. I know experience clicking sounds coming from steering system when ever I turn 90 degrees or more. My vehicle barely has 44000 miles and clearly is experiencing the same manufacturing defect that hundreds of owners have reported here. There need to be an emergency recall to prevent anyone from getting hurt or even worse. Steering is a necessary function when you have such a massive piece of machinery to control. If Hyundai ignores this issue it is clear they are ok with having weapons out on the road that were supposed to be quality vehicles. Once you can't control a vehicle it becomes a weapon and since this issue seems to correct itself although it leaves defects afterwards people can't determine when it will happen again. I need my car and have children. Hyundai be the company you advertise as, this is showing you have no concern for your customers safety.
Corrective Action:
In October 2022 my power steering failed as I turned into the drop off circle at my child's school. The traction light and another hazard light came on and function did not return until vehicle was restarted. I know experience clicking sounds coming from steering system when ever I turn 90 degrees or more. My vehicle barely has 44000 miles and clearly is experiencing the same manufacturing defect that hundreds of owners have reported here. There need to be an emergency recall to prevent anyone from getting hurt or even worse. Steering is a necessary function when you have such a massive piece of machinery to control. If Hyundai ignores this issue it is clear they are ok with having weapons out on the road that were supposed to be quality vehicles. Once you can't control a vehicle it becomes a weapon and since this issue seems to correct itself although it leaves defects afterwards people can't determine when it will happen again. I need my car and have children. Hyundai be the company you advertise as, this is showing you have no concern for your customers safety.
Additional Notes:
In October 2022 my power steering failed as I turned into the drop off circle at my child's school. The traction light and another hazard light came on and function did not return until vehicle was restarted. I know experience clicking sounds coming from steering system when ever I turn 90 degrees or more. My vehicle barely has 44000 miles and clearly is experiencing the same manufacturing defect that hundreds of owners have reported here. There need to be an emergency recall to prevent anyone from getting hurt or even worse. Steering is a necessary function when you have such a massive piece of machinery to control. If Hyundai ignores this issue it is clear they are ok with having weapons out on the road that were supposed to be quality vehicles. Once you can't control a vehicle it becomes a weapon and since this issue seems to correct itself although it leaves defects afterwards people can't determine when it will happen again. I need my car and have children. Hyundai be the company you advertise as, this is showing you have no concern for your customers safety.
Mfg Campaign: 11506740
Recall Date: Feb 11, 2023
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Power Steering failed on 4-lane highway. Is available for inspection. I was able to slow down and hard-steer to shoulder of road with cars whizzing by. Problem has not been confirmed by dealer or service center because it just happened a few hours ago. All shops are closed. No, the problem has not been inspected by the manufacturer, police, insurance representatives or any others. Warning light came on with steering wheel icon before it failed. I had no idea what icon meant until I came home and googled it to learn it is "Electric Power Steering (EPS) Warning Light". Also the warning light icon of car on wavy lines came on (Electronic Stability Control (ESC) Indicator".) Meanwhile I'm terrified, this has never happened before. After a few minutes I cranked the car, turned steering wheel back and forth. Warning lights turned off. I slowly drove it on home, keeping to far right in case I had to leave road again. After I got home, I did thorough research to find out what had happened and I see there have been numerous reports of 2017 Hyundai Sonata EPS cases reported. Why hasn't Hyundai issued Recalls on the 2017 EPS problems? This is a serious safety issue. People could die. There needs to be a Recall on this car and Manufacturer should pay to have this issue remedied as soon as possible in order to prevent death or serious injury in these cars.
Corrective Action:
Power Steering failed on 4-lane highway. Is available for inspection. I was able to slow down and hard-steer to shoulder of road with cars whizzing by. Problem has not been confirmed by dealer or service center because it just happened a few hours ago. All shops are closed. No, the problem has not been inspected by the manufacturer, police, insurance representatives or any others. Warning light came on with steering wheel icon before it failed. I had no idea what icon meant until I came home and googled it to learn it is "Electric Power Steering (EPS) Warning Light". Also the warning light icon of car on wavy lines came on (Electronic Stability Control (ESC) Indicator".) Meanwhile I'm terrified, this has never happened before. After a few minutes I cranked the car, turned steering wheel back and forth. Warning lights turned off. I slowly drove it on home, keeping to far right in case I had to leave road again. After I got home, I did thorough research to find out what had happened and I see there have been numerous reports of 2017 Hyundai Sonata EPS cases reported. Why hasn't Hyundai issued Recalls on the 2017 EPS problems? This is a serious safety issue. People could die. There needs to be a Recall on this car and Manufacturer should pay to have this issue remedied as soon as possible in order to prevent death or serious injury in these cars.
Additional Notes:
Power Steering failed on 4-lane highway. Is available for inspection. I was able to slow down and hard-steer to shoulder of road with cars whizzing by. Problem has not been confirmed by dealer or service center because it just happened a few hours ago. All shops are closed. No, the problem has not been inspected by the manufacturer, police, insurance representatives or any others. Warning light came on with steering wheel icon before it failed. I had no idea what icon meant until I came home and googled it to learn it is "Electric Power Steering (EPS) Warning Light". Also the warning light icon of car on wavy lines came on (Electronic Stability Control (ESC) Indicator".) Meanwhile I'm terrified, this has never happened before. After a few minutes I cranked the car, turned steering wheel back and forth. Warning lights turned off. I slowly drove it on home, keeping to far right in case I had to leave road again. After I got home, I did thorough research to find out what had happened and I see there have been numerous reports of 2017 Hyundai Sonata EPS cases reported. Why hasn't Hyundai issued Recalls on the 2017 EPS problems? This is a serious safety issue. People could die. There needs to be a Recall on this car and Manufacturer should pay to have this issue remedied as soon as possible in order to prevent death or serious injury in these cars.
Mfg Campaign: 11506721
Recall Date: Feb 10, 2023
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