Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 208
Recall Date: Aug 6, 2021
Consumer Complaints
438 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Corrective Action:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Additional Notes:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Mfg Campaign: 11573805
Recall Date: Feb 24, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Corrective Action:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Additional Notes:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Mfg Campaign: 11573805
Recall Date: Feb 24, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Corrective Action:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Additional Notes:
The car was sitting in the parking lot and randomly black smoke started coming from it and then it turned into fire within in minutes. No one was in the vehicle and 911 was contacted.
Mfg Campaign: 11573805
Recall Date: Feb 24, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11571357
Recall Date: Feb 11, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11571357
Recall Date: Feb 11, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle 1 operating normally in traffic on [XXX] in Westfield MA. Operator 1 notices alert on dashboard. As Operator 1 looks down briefly and returns eyes immediately to the road, she sees Vehicle 2 braking to slow or stop. Operator 1 depresses brakes, but vehicle does not slow as it usually does, nor does Automatic Emergency Braking engage as it always has in the past. Front of Vehicle 1 makes contact with rear of Vehicle 2. Dashcam footage appears like brakes did not activate at all, either manually or automatically. Vehicle 1 airbags deploy. Westfield Police respond, as well as Westfield Fire, who cut the battery cable. Vehicle towed to Interstate Towing, Inc. Yard 5, 20 Clifton St, Westfield, Ma 01085. (413) 593-1900 interstatetowing.com. Owner 1 viewed vehicle at tow yard, and noted that the battery was completely melted, with only portions of the plastic casing along with internal plates visible. Much of the plastic and rubber components immediately adjacent to battery location were melted and deformed. As a layperson, it almost appears as though the battery was in the process of shorting out just prior to the collision, possibly rendering many of the safety systems inoperable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11571357
Recall Date: Feb 11, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Corrective Action:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Additional Notes:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Mfg Campaign: 11569737
Recall Date: Feb 4, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Corrective Action:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Additional Notes:
Car would not start. Odor of burning wires coming from the engine compartment with a little smoke. Had car towed to the Dealer who replaced the starter. Ok for two weeks then same thing. No Start and an odor of burning wires coming from the engine compartment. Had it towed to the Dealer again where it sits today.
Mfg Campaign: 11569737
Recall Date: Feb 4, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My car continues to consume oil and it’s always low. There is no leak. I have been told that the engine is constantly consuming the oil. I have taken it to the dealership and they submitted a form but nothing came about it. This is a safety concern for how fast the oil is being consumed
Corrective Action:
My car continues to consume oil and it’s always low. There is no leak. I have been told that the engine is constantly consuming the oil. I have taken it to the dealership and they submitted a form but nothing came about it. This is a safety concern for how fast the oil is being consumed
Additional Notes:
My car continues to consume oil and it’s always low. There is no leak. I have been told that the engine is constantly consuming the oil. I have taken it to the dealership and they submitted a form but nothing came about it. This is a safety concern for how fast the oil is being consumed
Mfg Campaign: 11569766
Recall Date: Feb 4, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Starter replaced at less than 50,000 miles. Normally a starter will last 150,000 miles or more. I was past the warranty by 9 months but was under the mileage. Warranty was 5 years or 50,000 miles. Hyundai parts are cheap and do not last long compared to other companies.
Corrective Action:
Starter replaced at less than 50,000 miles. Normally a starter will last 150,000 miles or more. I was past the warranty by 9 months but was under the mileage. Warranty was 5 years or 50,000 miles. Hyundai parts are cheap and do not last long compared to other companies.
Additional Notes:
Starter replaced at less than 50,000 miles. Normally a starter will last 150,000 miles or more. I was past the warranty by 9 months but was under the mileage. Warranty was 5 years or 50,000 miles. Hyundai parts are cheap and do not last long compared to other companies.
Mfg Campaign: 11567695
Recall Date: Jan 25, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Corrective Action:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Additional Notes:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Mfg Campaign: 11566992
Recall Date: Jan 22, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Corrective Action:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Additional Notes:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Mfg Campaign: 11566992
Recall Date: Jan 22, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Corrective Action:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Additional Notes:
I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.
Mfg Campaign: 11566992
Recall Date: Jan 22, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Corrective Action:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Additional Notes:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Mfg Campaign: 11561912
Recall Date: Dec 26, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Corrective Action:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Additional Notes:
We were heading to Lakewood NJ from Bucks County (North of Philly) . Car trouble w/ hybrid system on Rt 1, just past I-95. Got off @ Fairless Hills & took back roads. We could only go 20-30 mph. IDK how many times I pulled over. Several lights on, including "Check hybrid system. Turn Engine off", engine light, low tire pressure, battery & 3 other unidentifiable lights. I turned around to try to make it home, as 2 years ago, I had a similar issue, which turned out to be the hybrid water pump failed. We finally stopped near a park & called AAA & towed to dealer. Prior to driving, we had no fluid on our driveway. My last synthetic oil change was April 19, 2023 @ 49,097mile. I now have about 57,000 miles. Today, dealer said no oil in the car & oil pan was all wet. They claim the oil filer was loose. Why would it take 8 months to loosen to lose oil? After adding oil & taking for test drive, they said the engine seized & would need to be replaced. Not under warranty. Add to complaint - the remaining dashboard lights where checked and non of them was for the oil pressure. If I lost enough oil for the engine to seize I would expect a low oil pressure light to come. The dealer informed me on Dec 26, 2023 that when doing the diagnostic, the oil pressure light came on for them. The photos attached to the case does not show the oil pressure light on.
Mfg Campaign: 11561912
Recall Date: Dec 26, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Hyundai Sonata. The contact stated while driving approximately 35 MPH, the vehicle jerked and failed to accelerate as designed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to the residence and then contacted the dealer. The vehicle was diagnosed but was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 83,920.
Corrective Action:
The contact owns a 2018 Hyundai Sonata. The contact stated while driving approximately 35 MPH, the vehicle jerked and failed to accelerate as designed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to the residence and then contacted the dealer. The vehicle was diagnosed but was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 83,920.
Additional Notes:
The contact owns a 2018 Hyundai Sonata. The contact stated while driving approximately 35 MPH, the vehicle jerked and failed to accelerate as designed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to the residence and then contacted the dealer. The vehicle was diagnosed but was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 83,920.
Mfg Campaign: 11561461
Recall Date: Dec 22, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Oil pan crack. Leaking oil can get on engine or underbody components causing fire or failure of breaking systems causing an accident resulting in death. Problem was identified by dealer and in fact the dealer rep said this was common. It has not been inspected by police or insurance reps. There is no warning systems in place for a cracked pan.
Corrective Action:
Oil pan crack. Leaking oil can get on engine or underbody components causing fire or failure of breaking systems causing an accident resulting in death. Problem was identified by dealer and in fact the dealer rep said this was common. It has not been inspected by police or insurance reps. There is no warning systems in place for a cracked pan.
Additional Notes:
Oil pan crack. Leaking oil can get on engine or underbody components causing fire or failure of breaking systems causing an accident resulting in death. Problem was identified by dealer and in fact the dealer rep said this was common. It has not been inspected by police or insurance reps. There is no warning systems in place for a cracked pan.
Mfg Campaign: 11561546
Recall Date: Dec 22, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Corrective Action:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Additional Notes:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Mfg Campaign: 11561197
Recall Date: Dec 20, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Corrective Action:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Additional Notes:
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
Mfg Campaign: 11561197
Recall Date: Dec 20, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Hyundai Sonata. The contact stated that the vehicle failed to start in cold weather, below 50 degrees Fahrenheit. The contact stated that the vehicle would start as needed whenever the weather was warmer. The vehicle was taken to an independent mechanic, where it was diagnosed; however, the cause of the failure could not be determined. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2018 Hyundai Sonata. The contact stated that the vehicle failed to start in cold weather, below 50 degrees Fahrenheit. The contact stated that the vehicle would start as needed whenever the weather was warmer. The vehicle was taken to an independent mechanic, where it was diagnosed; however, the cause of the failure could not be determined. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2018 Hyundai Sonata. The contact stated that the vehicle failed to start in cold weather, below 50 degrees Fahrenheit. The contact stated that the vehicle would start as needed whenever the weather was warmer. The vehicle was taken to an independent mechanic, where it was diagnosed; however, the cause of the failure could not be determined. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Mfg Campaign: 11560236
Recall Date: Dec 15, 2023
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