Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 195
Recall Date: Sep 4, 2020
Consumer Complaints
431 ComplaintsHyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
see attachment for details
Corrective Action:
see attachment for details
Additional Notes:
see attachment for details
Mfg Campaign: 11572851
Recall Date: Feb 20, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On [XXX] I dropped off the car to dealership because engine light was on. They said it was the Catalytic converter and replaced it with about 95,607 miles on it. On [XXX] I was driving on a 50mph road and my speed dropped to about 10mph and then the car began shaking and engine light came on. I got it back up 20 mph to get it pulled over to safety Avoiding an accident. I had it towed back to same dealership and told it was the Knock Sensor and had it replaced. On [XXX] engine light began flashing again and I had it towed back to dealership. Argued back and forth with dealership and corporate on safety and honesty. I picked it up on [XXX] and pulled out of dealership and it began jerking and shaking and lost power on a 45 Mph road stopping traffic and avoiding several accidents!. Had it towed to a different dealership that day and it sat there for months. then finally an oil consumption test was begun but engine light returned and then on [XXX] we were driving on a 50 mph road and the speed dropped to about 10 and began shaking violently and then the engine light came on. This time with my 9 year old grandson in the car!!!! And avoiding an accident. Now with about 113,000 Again we had it towed and then the combustion cleaning was done at dealership. Brought it home still in the oil consumption test and now light back on and dealership is saying not burning oil but now Catalytic converter again??? It is Not SAFE to drive . Someone could be KILLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I dropped off the car to dealership because engine light was on. They said it was the Catalytic converter and replaced it with about 95,607 miles on it. On [XXX] I was driving on a 50mph road and my speed dropped to about 10mph and then the car began shaking and engine light came on. I got it back up 20 mph to get it pulled over to safety Avoiding an accident. I had it towed back to same dealership and told it was the Knock Sensor and had it replaced. On [XXX] engine light began flashing again and I had it towed back to dealership. Argued back and forth with dealership and corporate on safety and honesty. I picked it up on [XXX] and pulled out of dealership and it began jerking and shaking and lost power on a 45 Mph road stopping traffic and avoiding several accidents!. Had it towed to a different dealership that day and it sat there for months. then finally an oil consumption test was begun but engine light returned and then on [XXX] we were driving on a 50 mph road and the speed dropped to about 10 and began shaking violently and then the engine light came on. This time with my 9 year old grandson in the car!!!! And avoiding an accident. Now with about 113,000 Again we had it towed and then the combustion cleaning was done at dealership. Brought it home still in the oil consumption test and now light back on and dealership is saying not burning oil but now Catalytic converter again??? It is Not SAFE to drive . Someone could be KILLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I dropped off the car to dealership because engine light was on. They said it was the Catalytic converter and replaced it with about 95,607 miles on it. On [XXX] I was driving on a 50mph road and my speed dropped to about 10mph and then the car began shaking and engine light came on. I got it back up 20 mph to get it pulled over to safety Avoiding an accident. I had it towed back to same dealership and told it was the Knock Sensor and had it replaced. On [XXX] engine light began flashing again and I had it towed back to dealership. Argued back and forth with dealership and corporate on safety and honesty. I picked it up on [XXX] and pulled out of dealership and it began jerking and shaking and lost power on a 45 Mph road stopping traffic and avoiding several accidents!. Had it towed to a different dealership that day and it sat there for months. then finally an oil consumption test was begun but engine light returned and then on [XXX] we were driving on a 50 mph road and the speed dropped to about 10 and began shaking violently and then the engine light came on. This time with my 9 year old grandson in the car!!!! And avoiding an accident. Now with about 113,000 Again we had it towed and then the combustion cleaning was done at dealership. Brought it home still in the oil consumption test and now light back on and dealership is saying not burning oil but now Catalytic converter again??? It is Not SAFE to drive . Someone could be KILLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572064
Recall Date: Feb 15, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My truck keeps showing lights and is displaying that the crash collision is disabled.
Corrective Action:
My truck keeps showing lights and is displaying that the crash collision is disabled.
Additional Notes:
My truck keeps showing lights and is displaying that the crash collision is disabled.
Mfg Campaign: 11571598
Recall Date: Feb 13, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
engine light on and gave code p3001 so change spark plugs and ignition coil and still same code ,manufacturer run compressor test and they said compartment 1 there is no compressor.and suggested me to change engine and its not even 100000 mile on ccr it just 80000.
Corrective Action:
engine light on and gave code p3001 so change spark plugs and ignition coil and still same code ,manufacturer run compressor test and they said compartment 1 there is no compressor.and suggested me to change engine and its not even 100000 mile on ccr it just 80000.
Additional Notes:
engine light on and gave code p3001 so change spark plugs and ignition coil and still same code ,manufacturer run compressor test and they said compartment 1 there is no compressor.and suggested me to change engine and its not even 100000 mile on ccr it just 80000.
Mfg Campaign: 11570692
Recall Date: Feb 8, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Corrective Action:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Additional Notes:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Mfg Campaign: 11570432
Recall Date: Feb 6, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Corrective Action:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Additional Notes:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Mfg Campaign: 11570432
Recall Date: Feb 6, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Corrective Action:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Additional Notes:
The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.
Mfg Campaign: 11570432
Recall Date: Feb 6, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving approximately 55 MPH, the check warning engine light started flashing and the vehicle started to lose motive power and stalled. Upon inspection, it was discovered that the engine oil level was very low. The vehicle was towed to the local dealer, but the cause of the failure was not yet determined. The contact stated that an oil consumption test was being performed by the dealer. The manufacturer was notified of the failure. The failure mileage was 38,000.
Corrective Action:
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving approximately 55 MPH, the check warning engine light started flashing and the vehicle started to lose motive power and stalled. Upon inspection, it was discovered that the engine oil level was very low. The vehicle was towed to the local dealer, but the cause of the failure was not yet determined. The contact stated that an oil consumption test was being performed by the dealer. The manufacturer was notified of the failure. The failure mileage was 38,000.
Additional Notes:
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving approximately 55 MPH, the check warning engine light started flashing and the vehicle started to lose motive power and stalled. Upon inspection, it was discovered that the engine oil level was very low. The vehicle was towed to the local dealer, but the cause of the failure was not yet determined. The contact stated that an oil consumption test was being performed by the dealer. The manufacturer was notified of the failure. The failure mileage was 38,000.
Mfg Campaign: 11568954
Recall Date: Jan 31, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owned a 2019 Hyundai Tucson. The contact stated that while the contact's wife was driving and parking the vehicle, the contact's wife depressed the brake pedal and the service brakes were inoperable. In addition, the contact stated that the anti collision braking system was inoperable and did not function as intended. The contact stated that due to the failure, the vehicle crashed into several oversize planters in the parking lot. In addition, the vehicle crashed into a wooden fence and then crashed into a tree. The contact's seventeen-year-old granddaughter was seated in the front passenger seat of the vehicle. The fire department and the police arrived on the scene. A police report and fire report were filed. The vehicle was towed to a local tow yard. The contact's granddaughter sustained a concussion and currently suffers from headaches. The contact's wife sustained an injury to the mouth due to the deployment of the air bag. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Corrective Action:
The contact owned a 2019 Hyundai Tucson. The contact stated that while the contact's wife was driving and parking the vehicle, the contact's wife depressed the brake pedal and the service brakes were inoperable. In addition, the contact stated that the anti collision braking system was inoperable and did not function as intended. The contact stated that due to the failure, the vehicle crashed into several oversize planters in the parking lot. In addition, the vehicle crashed into a wooden fence and then crashed into a tree. The contact's seventeen-year-old granddaughter was seated in the front passenger seat of the vehicle. The fire department and the police arrived on the scene. A police report and fire report were filed. The vehicle was towed to a local tow yard. The contact's granddaughter sustained a concussion and currently suffers from headaches. The contact's wife sustained an injury to the mouth due to the deployment of the air bag. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Additional Notes:
The contact owned a 2019 Hyundai Tucson. The contact stated that while the contact's wife was driving and parking the vehicle, the contact's wife depressed the brake pedal and the service brakes were inoperable. In addition, the contact stated that the anti collision braking system was inoperable and did not function as intended. The contact stated that due to the failure, the vehicle crashed into several oversize planters in the parking lot. In addition, the vehicle crashed into a wooden fence and then crashed into a tree. The contact's seventeen-year-old granddaughter was seated in the front passenger seat of the vehicle. The fire department and the police arrived on the scene. A police report and fire report were filed. The vehicle was towed to a local tow yard. The contact's granddaughter sustained a concussion and currently suffers from headaches. The contact's wife sustained an injury to the mouth due to the deployment of the air bag. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Mfg Campaign: 11569111
Recall Date: Jan 31, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The check engine light goes on and off every few weeks and it would stay off for a few days! The last code I had was P0420 that came up and I had a different one before that and it was for the catalytic converter! So I had already made the appointment to get it checked out and it was a faulty catalytic converter! Luckily my car is still under warranty I didn’t have to pay out of pocket! Had the catalytic converter changed last year and again today almost a year apart!
Corrective Action:
The check engine light goes on and off every few weeks and it would stay off for a few days! The last code I had was P0420 that came up and I had a different one before that and it was for the catalytic converter! So I had already made the appointment to get it checked out and it was a faulty catalytic converter! Luckily my car is still under warranty I didn’t have to pay out of pocket! Had the catalytic converter changed last year and again today almost a year apart!
Additional Notes:
The check engine light goes on and off every few weeks and it would stay off for a few days! The last code I had was P0420 that came up and I had a different one before that and it was for the catalytic converter! So I had already made the appointment to get it checked out and it was a faulty catalytic converter! Luckily my car is still under warranty I didn’t have to pay out of pocket! Had the catalytic converter changed last year and again today almost a year apart!
Mfg Campaign: 11568783
Recall Date: Jan 30, 2024
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint on the hood of my 2019 Hyundai Tucson started peeling in August 2023. I took it to a Hyundai dealership in October to see if they could fix it. The dealership said it was a manufacturer's problem and my paint insurance was not going to cover it. The employee told me that he would submit a claim to Hyundai, asking if corporate would cover part of the cost. I have yet to receive a response.
Corrective Action:
The paint on the hood of my 2019 Hyundai Tucson started peeling in August 2023. I took it to a Hyundai dealership in October to see if they could fix it. The dealership said it was a manufacturer's problem and my paint insurance was not going to cover it. The employee told me that he would submit a claim to Hyundai, asking if corporate would cover part of the cost. I have yet to receive a response.
Additional Notes:
The paint on the hood of my 2019 Hyundai Tucson started peeling in August 2023. I took it to a Hyundai dealership in October to see if they could fix it. The dealership said it was a manufacturer's problem and my paint insurance was not going to cover it. The employee told me that he would submit a claim to Hyundai, asking if corporate would cover part of the cost. I have yet to receive a response.
Mfg Campaign: 11568286
Recall Date: Jan 28, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On November 8, 2023 my check engine began flashing and my car lost Speed/Full power. I knew there was a knock sensor issue because I had this replaced in May of 2023 in order to comply with extended warranty services. I immediately pulled over to see if there was an identifiable issue. I was able to make it to a local orileys and they did a diagnostic check. It gave the p1326 code which I researched and found this to be the dreaded "needs a new engine code". I wasn't able to get an appointment until November 21st with a dealership. The one in my area wasn't taking anymore due to have over 100 vehicles with the same issue. My car has been at a dealership now since my November 21 st. It's extremely difficult to get a call from these people with any information. I called Hyundai and got a case manager, but that wasn't much help either. He said the dealership was very difficult for him to get in contact with as well. After numerous attempts and no returned calls or texts, I was finally asked for my maintenance records which I sent. I have all oil change records which showed the maintenance was done and in the correct manner and time frame. On January 10th I was told that my issue was not the rod bearing issue that is covered under warranty, but instead it was a piston slap in my engine and that Hyundai had agreed to pay for half of my engine replacement. My cost would be $3,200 plus they had already charged me $250.00 for a battery replacement. I feel this is Hyundais way of skirting around the warranty wording. The piston slap needs to be covered under their extended warranty. This is all related to their bad engines. There was a specific campaign focused on the p1326 code. I have been without my vehicle for 3 months now and I'm still making payments on an auto loan and paying insurance on a vehicle I can't use. The service manager told me that my car was still drivable, but it's NOT SAFE His exact words. Was notprovided a rental and told it's notcovered
Corrective Action:
On November 8, 2023 my check engine began flashing and my car lost Speed/Full power. I knew there was a knock sensor issue because I had this replaced in May of 2023 in order to comply with extended warranty services. I immediately pulled over to see if there was an identifiable issue. I was able to make it to a local orileys and they did a diagnostic check. It gave the p1326 code which I researched and found this to be the dreaded "needs a new engine code". I wasn't able to get an appointment until November 21st with a dealership. The one in my area wasn't taking anymore due to have over 100 vehicles with the same issue. My car has been at a dealership now since my November 21 st. It's extremely difficult to get a call from these people with any information. I called Hyundai and got a case manager, but that wasn't much help either. He said the dealership was very difficult for him to get in contact with as well. After numerous attempts and no returned calls or texts, I was finally asked for my maintenance records which I sent. I have all oil change records which showed the maintenance was done and in the correct manner and time frame. On January 10th I was told that my issue was not the rod bearing issue that is covered under warranty, but instead it was a piston slap in my engine and that Hyundai had agreed to pay for half of my engine replacement. My cost would be $3,200 plus they had already charged me $250.00 for a battery replacement. I feel this is Hyundais way of skirting around the warranty wording. The piston slap needs to be covered under their extended warranty. This is all related to their bad engines. There was a specific campaign focused on the p1326 code. I have been without my vehicle for 3 months now and I'm still making payments on an auto loan and paying insurance on a vehicle I can't use. The service manager told me that my car was still drivable, but it's NOT SAFE His exact words. Was notprovided a rental and told it's notcovered
Additional Notes:
On November 8, 2023 my check engine began flashing and my car lost Speed/Full power. I knew there was a knock sensor issue because I had this replaced in May of 2023 in order to comply with extended warranty services. I immediately pulled over to see if there was an identifiable issue. I was able to make it to a local orileys and they did a diagnostic check. It gave the p1326 code which I researched and found this to be the dreaded "needs a new engine code". I wasn't able to get an appointment until November 21st with a dealership. The one in my area wasn't taking anymore due to have over 100 vehicles with the same issue. My car has been at a dealership now since my November 21 st. It's extremely difficult to get a call from these people with any information. I called Hyundai and got a case manager, but that wasn't much help either. He said the dealership was very difficult for him to get in contact with as well. After numerous attempts and no returned calls or texts, I was finally asked for my maintenance records which I sent. I have all oil change records which showed the maintenance was done and in the correct manner and time frame. On January 10th I was told that my issue was not the rod bearing issue that is covered under warranty, but instead it was a piston slap in my engine and that Hyundai had agreed to pay for half of my engine replacement. My cost would be $3,200 plus they had already charged me $250.00 for a battery replacement. I feel this is Hyundais way of skirting around the warranty wording. The piston slap needs to be covered under their extended warranty. This is all related to their bad engines. There was a specific campaign focused on the p1326 code. I have been without my vehicle for 3 months now and I'm still making payments on an auto loan and paying insurance on a vehicle I can't use. The service manager told me that my car was still drivable, but it's NOT SAFE His exact words. Was notprovided a rental and told it's notcovered
Mfg Campaign: 11566325
Recall Date: Jan 18, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On [XXX], my wife and I were traveling westbound on [XXX] in the left hand lane approximately 30 miles from Lincoln, NE. I noticed blue smoke coming from my exhaust. I had to maneuver to avoid traffic in the right hand lane to exit. The engine and oil light came on about 30 yards from where we were able to stop safely. There was a large amount of oil on the ground under the vehicle. The vehicle was towed to the nearest dealership in Lincoln, NE. On [XXX], the service manager called and asked who last changed my oil. He explained that the oil plug "was left loose, upon diagnosis for the oil light being on, removing the underbody shield to drain the oil out to inspect it, the plug fell out as it was laying on the shield." Prior to the vehicle becoming disabled there was not any indication of the oil plug being lose such as oil residue on the car or leakage appearing in any driveway. The oil was last changed in early September with over 5000 miles driven. The oil change was completed by Walmart prior to the issuance of the TSB #[XXX] to replace the one time use crush type gasket and to confirm no old washer is stuck in the opening. The dealership has not submitted this for a warranty repair and claims Walmart is the responsible party. The TSB #[XXX] indicates that if engine damage occurs from not following the guidelines is subject to warranty chargeback. However, at the time of the oil change, TSB #[XXX] was not yet issued. It seems odd that there was no oil leakage or oil residue on the car prior to [XXX] that the oil plug would suddenly back out unless the oil plug/pan has some sort of defect. It may be reasonable to believe that Hyundai does not want to upload the warranty on engines that are known to have issues. We have submitted a claim to our insurance company to investigate if this was caused by hitting something on the road and have submitted a claim with Walmart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], my wife and I were traveling westbound on [XXX] in the left hand lane approximately 30 miles from Lincoln, NE. I noticed blue smoke coming from my exhaust. I had to maneuver to avoid traffic in the right hand lane to exit. The engine and oil light came on about 30 yards from where we were able to stop safely. There was a large amount of oil on the ground under the vehicle. The vehicle was towed to the nearest dealership in Lincoln, NE. On [XXX], the service manager called and asked who last changed my oil. He explained that the oil plug "was left loose, upon diagnosis for the oil light being on, removing the underbody shield to drain the oil out to inspect it, the plug fell out as it was laying on the shield." Prior to the vehicle becoming disabled there was not any indication of the oil plug being lose such as oil residue on the car or leakage appearing in any driveway. The oil was last changed in early September with over 5000 miles driven. The oil change was completed by Walmart prior to the issuance of the TSB #[XXX] to replace the one time use crush type gasket and to confirm no old washer is stuck in the opening. The dealership has not submitted this for a warranty repair and claims Walmart is the responsible party. The TSB #[XXX] indicates that if engine damage occurs from not following the guidelines is subject to warranty chargeback. However, at the time of the oil change, TSB #[XXX] was not yet issued. It seems odd that there was no oil leakage or oil residue on the car prior to [XXX] that the oil plug would suddenly back out unless the oil plug/pan has some sort of defect. It may be reasonable to believe that Hyundai does not want to upload the warranty on engines that are known to have issues. We have submitted a claim to our insurance company to investigate if this was caused by hitting something on the road and have submitted a claim with Walmart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], my wife and I were traveling westbound on [XXX] in the left hand lane approximately 30 miles from Lincoln, NE. I noticed blue smoke coming from my exhaust. I had to maneuver to avoid traffic in the right hand lane to exit. The engine and oil light came on about 30 yards from where we were able to stop safely. There was a large amount of oil on the ground under the vehicle. The vehicle was towed to the nearest dealership in Lincoln, NE. On [XXX], the service manager called and asked who last changed my oil. He explained that the oil plug "was left loose, upon diagnosis for the oil light being on, removing the underbody shield to drain the oil out to inspect it, the plug fell out as it was laying on the shield." Prior to the vehicle becoming disabled there was not any indication of the oil plug being lose such as oil residue on the car or leakage appearing in any driveway. The oil was last changed in early September with over 5000 miles driven. The oil change was completed by Walmart prior to the issuance of the TSB #[XXX] to replace the one time use crush type gasket and to confirm no old washer is stuck in the opening. The dealership has not submitted this for a warranty repair and claims Walmart is the responsible party. The TSB #[XXX] indicates that if engine damage occurs from not following the guidelines is subject to warranty chargeback. However, at the time of the oil change, TSB #[XXX] was not yet issued. It seems odd that there was no oil leakage or oil residue on the car prior to [XXX] that the oil plug would suddenly back out unless the oil plug/pan has some sort of defect. It may be reasonable to believe that Hyundai does not want to upload the warranty on engines that are known to have issues. We have submitted a claim to our insurance company to investigate if this was caused by hitting something on the road and have submitted a claim with Walmart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565322
Recall Date: Jan 13, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Corrective Action:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Additional Notes:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Mfg Campaign: 11564490
Recall Date: Jan 9, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Corrective Action:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Additional Notes:
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks and then the exact same thing happened in exactly the same place 70 miles from my home. My car has been in the shop for a week now, and they still don't know what the issue is, even though they are communicating with Hyundai. I see a pattern here after reading so many similar complaints from other people owning a Hyundai Tucson.
Mfg Campaign: 11564490
Recall Date: Jan 9, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Corrective Action:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Additional Notes:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Mfg Campaign: 11563969
Recall Date: Jan 6, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Corrective Action:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Additional Notes:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Mfg Campaign: 11563969
Recall Date: Jan 6, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Corrective Action:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Additional Notes:
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would’ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.
Mfg Campaign: 11563969
Recall Date: Jan 6, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.
Mfg Campaign: 11563826
Recall Date: Jan 5, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Intermittent starting problem. Sometimes it won't start at all after as many as 12 attempts. Sometimes, it starts after several attempts. The weather does not seem to affect the problem. The EPB light has come on an stayed on after a non-starting episode but it goes off again too. It is not safe to drive because I get stranded. After it gets towed, it ends up starting at the mechanic's shop. No one, including and especially Hyundai will try to isolate and diagnose the issue. The issue is mentioned often on Hyundai owner's posts on internet forums but definite solutions are not mentioned.
Corrective Action:
Intermittent starting problem. Sometimes it won't start at all after as many as 12 attempts. Sometimes, it starts after several attempts. The weather does not seem to affect the problem. The EPB light has come on an stayed on after a non-starting episode but it goes off again too. It is not safe to drive because I get stranded. After it gets towed, it ends up starting at the mechanic's shop. No one, including and especially Hyundai will try to isolate and diagnose the issue. The issue is mentioned often on Hyundai owner's posts on internet forums but definite solutions are not mentioned.
Additional Notes:
Intermittent starting problem. Sometimes it won't start at all after as many as 12 attempts. Sometimes, it starts after several attempts. The weather does not seem to affect the problem. The EPB light has come on an stayed on after a non-starting episode but it goes off again too. It is not safe to drive because I get stranded. After it gets towed, it ends up starting at the mechanic's shop. No one, including and especially Hyundai will try to isolate and diagnose the issue. The issue is mentioned often on Hyundai owner's posts on internet forums but definite solutions are not mentioned.
Mfg Campaign: 11561357
Recall Date: Dec 21, 2023
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