Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R24A5, R24A7
Recall Date: Jun 21, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 27, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 13, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
48 ComplaintsNissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Corrective Action:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Additional Notes:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Mfg Campaign: 11486389
Recall Date: Sep 26, 2022
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Corrective Action:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Additional Notes:
this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work
Mfg Campaign: 11486389
Recall Date: Sep 26, 2022
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Potential Consequences:
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Mfg Campaign: 11459211
Recall Date: Apr 1, 2022
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!
Corrective Action:
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!
Additional Notes:
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!
Mfg Campaign: 11444247
Recall Date: Dec 18, 2021
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.
Corrective Action:
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.
Additional Notes:
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.
Mfg Campaign: 11444121
Recall Date: Dec 17, 2021
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Corrective Action:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Additional Notes:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Mfg Campaign: 11427326
Recall Date: Aug 1, 2021
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Corrective Action:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Additional Notes:
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Mfg Campaign: 11427326
Recall Date: Aug 1, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer was not yet notified of the failure. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer was not yet notified of the failure. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer was not yet notified of the failure. The approximate failure mileage was 60,000.
Mfg Campaign: 11419618
Recall Date: Jun 4, 2021
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Corrective Action:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Additional Notes:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Mfg Campaign: 11385409
Recall Date: Dec 29, 2020
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Corrective Action:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Additional Notes:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Mfg Campaign: 11385409
Recall Date: Dec 29, 2020
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Corrective Action:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Additional Notes:
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Mfg Campaign: 11385409
Recall Date: Dec 29, 2020
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CIRCUIT BOARD FOR THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,694. *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CIRCUIT BOARD FOR THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,694. *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CIRCUIT BOARD FOR THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,694. *LN*JB
Mfg Campaign: 11331434
Recall Date: Jun 29, 2020
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Corrective Action:
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Additional Notes:
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Mfg Campaign: 11218510
Recall Date: Jun 7, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT CONSUMER STATED HE WAS TURNING INTO THE ENTRANCE RAMP WHEN THE VEHICLE FISH TAILED CAUSING IT TO FLIP. *JB
Corrective Action:
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT CONSUMER STATED HE WAS TURNING INTO THE ENTRANCE RAMP WHEN THE VEHICLE FISH TAILED CAUSING IT TO FLIP. *JB
Additional Notes:
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT CONSUMER STATED HE WAS TURNING INTO THE ENTRANCE RAMP WHEN THE VEHICLE FISH TAILED CAUSING IT TO FLIP. *JB
Mfg Campaign: 11131953
Recall Date: Sep 27, 2018
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Corrective Action:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Additional Notes:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Mfg Campaign: 11093336
Recall Date: May 11, 2018
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Corrective Action:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Additional Notes:
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Mfg Campaign: 11093336
Recall Date: May 11, 2018
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Corrective Action:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Additional Notes:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Mfg Campaign: 11078332
Recall Date: Mar 9, 2018
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Corrective Action:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Additional Notes:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Mfg Campaign: 11078332
Recall Date: Mar 9, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Corrective Action:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Additional Notes:
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.
Mfg Campaign: 11078332
Recall Date: Mar 9, 2018
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AND THIS CAN CAUSE A SAFETY ISSUE IF THE WINDOW SHATTERS DUE TO A MECHANICAL FAILURE OF THE WINDOW REGULATOR ASSEMBLY WHICH CAN POTENTIALLY PUT STRESS ON THE WINDOW. ALSO, THIS CAN BE VERY DANGEROUS IF THE WINDOW REGULATOR FAILS DURING A DAY IN WHICH THE WEATHER INVOLVES RAIN OR SNOW AND THE DRIVER IS UNABLE TO ROLL UP THEIR WINDOW. I TOOK MY CAR TO A INFINITI DEALER AND THEY STATED THAT THE MANUFACTURER ONLY PAYS THEM A FLAT RATE TO INSPECT THE CAR SO ESSENTIALLY IT WAS NOT WORTH THEIR TIME TO INSPECT IT.
Corrective Action:
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AND THIS CAN CAUSE A SAFETY ISSUE IF THE WINDOW SHATTERS DUE TO A MECHANICAL FAILURE OF THE WINDOW REGULATOR ASSEMBLY WHICH CAN POTENTIALLY PUT STRESS ON THE WINDOW. ALSO, THIS CAN BE VERY DANGEROUS IF THE WINDOW REGULATOR FAILS DURING A DAY IN WHICH THE WEATHER INVOLVES RAIN OR SNOW AND THE DRIVER IS UNABLE TO ROLL UP THEIR WINDOW. I TOOK MY CAR TO A INFINITI DEALER AND THEY STATED THAT THE MANUFACTURER ONLY PAYS THEM A FLAT RATE TO INSPECT THE CAR SO ESSENTIALLY IT WAS NOT WORTH THEIR TIME TO INSPECT IT.
Additional Notes:
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AND THIS CAN CAUSE A SAFETY ISSUE IF THE WINDOW SHATTERS DUE TO A MECHANICAL FAILURE OF THE WINDOW REGULATOR ASSEMBLY WHICH CAN POTENTIALLY PUT STRESS ON THE WINDOW. ALSO, THIS CAN BE VERY DANGEROUS IF THE WINDOW REGULATOR FAILS DURING A DAY IN WHICH THE WEATHER INVOLVES RAIN OR SNOW AND THE DRIVER IS UNABLE TO ROLL UP THEIR WINDOW. I TOOK MY CAR TO A INFINITI DEALER AND THEY STATED THAT THE MANUFACTURER ONLY PAYS THEM A FLAT RATE TO INSPECT THE CAR SO ESSENTIALLY IT WAS NOT WORTH THEIR TIME TO INSPECT IT.
Mfg Campaign: 11076095
Recall Date: Mar 3, 2018
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