Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R24A5, R24A7
Recall Date: Jun 21, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 27, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 13, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
48 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Corrective Action:
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Additional Notes:
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Mfg Campaign: 11035272
Recall Date: Oct 20, 2017
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Mfg Campaign: 11024237
Recall Date: Sep 19, 2017
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Mfg Campaign: 11024237
Recall Date: Sep 19, 2017
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!
Corrective Action:
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!
Additional Notes:
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!
Mfg Campaign: 11006153
Recall Date: Jul 18, 2017
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE DRIVER CAN NEVER RELAX. I'VE HAD THE CAR TO THE DEALER 4X AND WHILE THE SERVICE PEOPLE HAVE PRIVATELY ADMITTED TO ME THAT THE PROBLEM EXISTS, THEIR CONSUMER AFFAIRS PEOPLE (CUSTOMER SERVICE) CLAIM THERE IS NOTHING WRONG WITH THE CAR AND IS PERFORMING CORRECTLY WITHIN ITS DESIGN PARAMETERS. MOST PEOPLE DON'T NOTICE IT AND EVEN I DIDN'T NOTICE IT UNTIL I HIT A STRAIGHT-AWAY ON AN INTERSTATE HWY. THE DEALER DID A WHEEL ALIGNMENT, JUST TO SEE IF IT WOULD HELP BUT IT DID NOT. THE SERVICE MANAGER ACKNOWLEDGED THAT I AM NOT THE FIRST PERSON WHO HAS NOTICED THE PROBLEM BUT THEY CAN'T HELP ANYBODY BECAUSE INFINITI WON'T EVEN ACKNOWLEDGE THE PROBLEM EXISTS, SO THERE IS NOTHING THAT CAN BE FIXED. I TOOK THE SERVICE MANAGER FOR A RIDE AND PROVED TO HIM THE CAR DRIFTS. HE WAS AMAZED. THE DANGER COMES IN THE MENTAL AND PHYSICAL FATIGUE, PLUS WHILE IN THE PERFECT WORLD WE NEVER GIVE ANYTHING BUT 100% PERFECT CONCENTRATION TO OUR DRIVING, WE CAN'T HELP IT...SOMETIMES OUR MIND WANDERS OR WE'RE DISTRACTED. DOING THAT IN A CAR THAT WILL NOT DRIVE IN A STRAIGHT LINE IS EXTREMELY DANGEROUS, AS THE CAR CAN VEER OFF VERY QUICKLY. THIS IS THE FIRST COMPLAINT LIKE THIS I HAVE EVER FILED. IN FACT, THIS IS MY 4TH INFINITI AND UNTIL NOW, THEY ALL HAD PERFECT STEERING BUT NOW I'M STUCK WITH A 3 YEAR LEASE IN A DANGEROUS STEER-BY-WIRE CAR. AT THE VERY LEAST, THIS SHOULD BE INVESTIGATED AND THE INVESTIGATOR SHOULD NOT BE SWAYED BY INFINITI TELLING THEM THE CAR MEETS ITS DESIGN PARAMETERS. *TR
Corrective Action:
THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE DRIVER CAN NEVER RELAX. I'VE HAD THE CAR TO THE DEALER 4X AND WHILE THE SERVICE PEOPLE HAVE PRIVATELY ADMITTED TO ME THAT THE PROBLEM EXISTS, THEIR CONSUMER AFFAIRS PEOPLE (CUSTOMER SERVICE) CLAIM THERE IS NOTHING WRONG WITH THE CAR AND IS PERFORMING CORRECTLY WITHIN ITS DESIGN PARAMETERS. MOST PEOPLE DON'T NOTICE IT AND EVEN I DIDN'T NOTICE IT UNTIL I HIT A STRAIGHT-AWAY ON AN INTERSTATE HWY. THE DEALER DID A WHEEL ALIGNMENT, JUST TO SEE IF IT WOULD HELP BUT IT DID NOT. THE SERVICE MANAGER ACKNOWLEDGED THAT I AM NOT THE FIRST PERSON WHO HAS NOTICED THE PROBLEM BUT THEY CAN'T HELP ANYBODY BECAUSE INFINITI WON'T EVEN ACKNOWLEDGE THE PROBLEM EXISTS, SO THERE IS NOTHING THAT CAN BE FIXED. I TOOK THE SERVICE MANAGER FOR A RIDE AND PROVED TO HIM THE CAR DRIFTS. HE WAS AMAZED. THE DANGER COMES IN THE MENTAL AND PHYSICAL FATIGUE, PLUS WHILE IN THE PERFECT WORLD WE NEVER GIVE ANYTHING BUT 100% PERFECT CONCENTRATION TO OUR DRIVING, WE CAN'T HELP IT...SOMETIMES OUR MIND WANDERS OR WE'RE DISTRACTED. DOING THAT IN A CAR THAT WILL NOT DRIVE IN A STRAIGHT LINE IS EXTREMELY DANGEROUS, AS THE CAR CAN VEER OFF VERY QUICKLY. THIS IS THE FIRST COMPLAINT LIKE THIS I HAVE EVER FILED. IN FACT, THIS IS MY 4TH INFINITI AND UNTIL NOW, THEY ALL HAD PERFECT STEERING BUT NOW I'M STUCK WITH A 3 YEAR LEASE IN A DANGEROUS STEER-BY-WIRE CAR. AT THE VERY LEAST, THIS SHOULD BE INVESTIGATED AND THE INVESTIGATOR SHOULD NOT BE SWAYED BY INFINITI TELLING THEM THE CAR MEETS ITS DESIGN PARAMETERS. *TR
Additional Notes:
THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE DRIVER CAN NEVER RELAX. I'VE HAD THE CAR TO THE DEALER 4X AND WHILE THE SERVICE PEOPLE HAVE PRIVATELY ADMITTED TO ME THAT THE PROBLEM EXISTS, THEIR CONSUMER AFFAIRS PEOPLE (CUSTOMER SERVICE) CLAIM THERE IS NOTHING WRONG WITH THE CAR AND IS PERFORMING CORRECTLY WITHIN ITS DESIGN PARAMETERS. MOST PEOPLE DON'T NOTICE IT AND EVEN I DIDN'T NOTICE IT UNTIL I HIT A STRAIGHT-AWAY ON AN INTERSTATE HWY. THE DEALER DID A WHEEL ALIGNMENT, JUST TO SEE IF IT WOULD HELP BUT IT DID NOT. THE SERVICE MANAGER ACKNOWLEDGED THAT I AM NOT THE FIRST PERSON WHO HAS NOTICED THE PROBLEM BUT THEY CAN'T HELP ANYBODY BECAUSE INFINITI WON'T EVEN ACKNOWLEDGE THE PROBLEM EXISTS, SO THERE IS NOTHING THAT CAN BE FIXED. I TOOK THE SERVICE MANAGER FOR A RIDE AND PROVED TO HIM THE CAR DRIFTS. HE WAS AMAZED. THE DANGER COMES IN THE MENTAL AND PHYSICAL FATIGUE, PLUS WHILE IN THE PERFECT WORLD WE NEVER GIVE ANYTHING BUT 100% PERFECT CONCENTRATION TO OUR DRIVING, WE CAN'T HELP IT...SOMETIMES OUR MIND WANDERS OR WE'RE DISTRACTED. DOING THAT IN A CAR THAT WILL NOT DRIVE IN A STRAIGHT LINE IS EXTREMELY DANGEROUS, AS THE CAR CAN VEER OFF VERY QUICKLY. THIS IS THE FIRST COMPLAINT LIKE THIS I HAVE EVER FILED. IN FACT, THIS IS MY 4TH INFINITI AND UNTIL NOW, THEY ALL HAD PERFECT STEERING BUT NOW I'M STUCK WITH A 3 YEAR LEASE IN A DANGEROUS STEER-BY-WIRE CAR. AT THE VERY LEAST, THIS SHOULD BE INVESTIGATED AND THE INVESTIGATOR SHOULD NOT BE SWAYED BY INFINITI TELLING THEM THE CAR MEETS ITS DESIGN PARAMETERS. *TR
Mfg Campaign: 10946397
Recall Date: Jan 19, 2017
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Corrective Action:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Additional Notes:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Mfg Campaign: 10938919
Recall Date: Dec 31, 2016
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Corrective Action:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Additional Notes:
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.
Mfg Campaign: 10938919
Recall Date: Dec 31, 2016
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Mfg Campaign: 10896091
Recall Date: Aug 15, 2016
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