Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R24A5, R24A7
Recall Date: Jun 21, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America (Nissan) is recalling certain 2017 Infiniti Q50 and Q50 Hybrid vehicles. The driver's frontal air bag inflator may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 15, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 27, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
73 ComplaintsNissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660990
Recall Date: May 14, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Subject: Urgent: Check Engine Light After Vehicle Return I am contacting you regarding my vehicle, I dropped it off the dealer for oil change & they informed me it was recalled so they have to fix it, but they returned it to me with engine light on. They mentioned after fixing the recall the engine light came on…tested it and showed thermostat, but to pay 249 for them to diagnose because it’s a different problem, but that issue wasn’t there when I took my car. I have never had the check engine light on. I want my car back without the check engine light on. They now saying it’ll be $2700 to fix that. I said, no. They mentioned giving me a discount and it’ll be 1800 and they’ll cover labor. I said, all I want is my car back the way it was when I brought it. Then they changed it to $3400 I am very concerned about this and would like to understand why the vehicle was returned to me in this condition. I ask that you please review this issue and arrange for a prompt inspection and resolution — at no additional cost — as this may be related to the recent service or handling by your team. Please respond as soon as possible with next steps. I’d prefer to resolve this directly with your service department, but I will escalate the matter if necessary. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660990
Recall Date: May 14, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Infiniti Q50. The contact stated while driving 40 MPH and attempting to accelerate, the RPM increased quickly; however, the vehicle lost motive power, prompting the contact to discontinue driving the vehicle. Upon arriving at the residence, the contact shifted the vehicle into park and released the brake pedal, and the vehicle started rolling forward. The contact engaged the parking brake to secure the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V470000 (Power Train); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Corrective Action:
The contact owns a 2017 Infiniti Q50. The contact stated while driving 40 MPH and attempting to accelerate, the RPM increased quickly; however, the vehicle lost motive power, prompting the contact to discontinue driving the vehicle. Upon arriving at the residence, the contact shifted the vehicle into park and released the brake pedal, and the vehicle started rolling forward. The contact engaged the parking brake to secure the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V470000 (Power Train); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Additional Notes:
The contact owns a 2017 Infiniti Q50. The contact stated while driving 40 MPH and attempting to accelerate, the RPM increased quickly; however, the vehicle lost motive power, prompting the contact to discontinue driving the vehicle. Upon arriving at the residence, the contact shifted the vehicle into park and released the brake pedal, and the vehicle started rolling forward. The contact engaged the parking brake to secure the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V470000 (Power Train); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Mfg Campaign: 11653970
Recall Date: Apr 10, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I bought my q50 in 2020. In 2023 one of my turbo chargers began experiencing failure. This defect caused the car to drive in limp mode where it would not accelerate and caused a hazard to myself and other drivers on the road. The failure did not display any lights on my dash and I only came to know the component failed after the physical symptoms it presented and having it diagnosed by infinit. Infiniti has now issued an extended warranty for up to 120k miles on the part for owners with the defective turbos. The warranty letter also states that if owners previously replaced the part out of pocket they could seek reimbursement with proof of the repair and proof of ownership. I submitted my documents to Infiniti and they have since closed my case without reimbursement because they claim one of their associates made a mistake in beginning the claims process with me. I have attempted to continue to pursue reimbursement and Infiniti won’t return my calls. I know for certain my car and the turbo repairs qualify for this reimbursement. I believe Infiniti is attempting to work around officially recalling the cars impacted by the bad component and the warranty is being provided in its place however I also believe they are giving me such a hard time with this in hopes that I’ll just roll over and give up on the reimbursement
Corrective Action:
I bought my q50 in 2020. In 2023 one of my turbo chargers began experiencing failure. This defect caused the car to drive in limp mode where it would not accelerate and caused a hazard to myself and other drivers on the road. The failure did not display any lights on my dash and I only came to know the component failed after the physical symptoms it presented and having it diagnosed by infinit. Infiniti has now issued an extended warranty for up to 120k miles on the part for owners with the defective turbos. The warranty letter also states that if owners previously replaced the part out of pocket they could seek reimbursement with proof of the repair and proof of ownership. I submitted my documents to Infiniti and they have since closed my case without reimbursement because they claim one of their associates made a mistake in beginning the claims process with me. I have attempted to continue to pursue reimbursement and Infiniti won’t return my calls. I know for certain my car and the turbo repairs qualify for this reimbursement. I believe Infiniti is attempting to work around officially recalling the cars impacted by the bad component and the warranty is being provided in its place however I also believe they are giving me such a hard time with this in hopes that I’ll just roll over and give up on the reimbursement
Additional Notes:
I bought my q50 in 2020. In 2023 one of my turbo chargers began experiencing failure. This defect caused the car to drive in limp mode where it would not accelerate and caused a hazard to myself and other drivers on the road. The failure did not display any lights on my dash and I only came to know the component failed after the physical symptoms it presented and having it diagnosed by infinit. Infiniti has now issued an extended warranty for up to 120k miles on the part for owners with the defective turbos. The warranty letter also states that if owners previously replaced the part out of pocket they could seek reimbursement with proof of the repair and proof of ownership. I submitted my documents to Infiniti and they have since closed my case without reimbursement because they claim one of their associates made a mistake in beginning the claims process with me. I have attempted to continue to pursue reimbursement and Infiniti won’t return my calls. I know for certain my car and the turbo repairs qualify for this reimbursement. I believe Infiniti is attempting to work around officially recalling the cars impacted by the bad component and the warranty is being provided in its place however I also believe they are giving me such a hard time with this in hopes that I’ll just roll over and give up on the reimbursement
Mfg Campaign: 11652036
Recall Date: Apr 1, 2025
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Corrective Action:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Additional Notes:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Mfg Campaign: 11643175
Recall Date: Feb 17, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Corrective Action:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Additional Notes:
My car has a start and stop problem and the dealer reprogram the ecm but it didn't work got back on the road and almost got hit twice bc my car went into limp mode. And they won't fix up unless I pay even know it's a recall and my drive shaft has a recall but they said that was close out
Mfg Campaign: 11643175
Recall Date: Feb 17, 2025
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11642918
Recall Date: Feb 15, 2025
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Corrective Action:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Additional Notes:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Mfg Campaign: 11630863
Recall Date: Dec 16, 2024
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Corrective Action:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Additional Notes:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Mfg Campaign: 11630863
Recall Date: Dec 16, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Corrective Action:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Additional Notes:
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into park. Everything was stuck. Good thing I was not in the middle of the highway and not on a really busy highway but it was late at night. Drivers on the high way and myself are out at risk I could not even put my hazards on. A car could have crash into me and serious injury’s could have happen. I was stuck and was having trouble putting the car in park. Could not go into neutral. For a car to come to a sudden stop not be able to put the car in park that can be a risk factor due to if the car turn back on going into neutral on its own. The car was fixed with new engine at an auto body In July or August 2024 Now the engine light is on again the car will not even turn on. All the oil leaked out. Infiniti did my last oil change and said it was due at 117k which that is my current reading. When the oil all leaked out the car had a steering issue it crashed into a guardrail. That is the second time the car slow down had some type of issue is a big risk factor In August 2024 when the oil came out the car that can cause a fire and lost of steering the car crashed into rail with us in it. I did not have any warning signs about this going to happen. The car has not been driven since
Mfg Campaign: 11630863
Recall Date: Dec 16, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver has noticed ignition delay. Cause is unknown. Tire change is due. Cause is regular wear and tear. Vehicle inspection can be scheduled. Delay places safety of passenger at risk. Unknown if problem has been reproduced or confirmed by a dealer or independent service center. Tires were inspected by Discount Tire on November 26, 2024. Place key close to ignition message is frequently displayed on dashboard.
Corrective Action:
Driver has noticed ignition delay. Cause is unknown. Tire change is due. Cause is regular wear and tear. Vehicle inspection can be scheduled. Delay places safety of passenger at risk. Unknown if problem has been reproduced or confirmed by a dealer or independent service center. Tires were inspected by Discount Tire on November 26, 2024. Place key close to ignition message is frequently displayed on dashboard.
Additional Notes:
Driver has noticed ignition delay. Cause is unknown. Tire change is due. Cause is regular wear and tear. Vehicle inspection can be scheduled. Delay places safety of passenger at risk. Unknown if problem has been reproduced or confirmed by a dealer or independent service center. Tires were inspected by Discount Tire on November 26, 2024. Place key close to ignition message is frequently displayed on dashboard.
Mfg Campaign: 11628183
Recall Date: Dec 1, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Corrective Action:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Additional Notes:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Mfg Campaign: 11623126
Recall Date: Nov 1, 2024
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Corrective Action:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Additional Notes:
My airbags are currently disabled due to a faulty occupant detection system. I see that this was an Infiniti recall on many2017 Q50s, but my car is not included in the recall. The dealership confirms that my car is not part of the recall. The specific part involved in the recall is the front passenger Occupant Classification System (OCS), which triggers the error code being produced by my car.
Mfg Campaign: 11623126
Recall Date: Nov 1, 2024
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle stalls or shuts down while driving. Diagnostic code is low fuel pressure.
Corrective Action:
Vehicle stalls or shuts down while driving. Diagnostic code is low fuel pressure.
Additional Notes:
Vehicle stalls or shuts down while driving. Diagnostic code is low fuel pressure.
Mfg Campaign: 11620945
Recall Date: Oct 21, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Corrective Action:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Additional Notes:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Mfg Campaign: 11618771
Recall Date: Oct 8, 2024
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Corrective Action:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Additional Notes:
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Mfg Campaign: 11618771
Recall Date: Oct 8, 2024
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Corrective Action:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Additional Notes:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Mfg Campaign: 11614065
Recall Date: Sep 11, 2024
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Corrective Action:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Additional Notes:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Mfg Campaign: 11614065
Recall Date: Sep 11, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Corrective Action:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Additional Notes:
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Mfg Campaign: 11614065
Recall Date: Sep 11, 2024
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The sunroof leaks when it rains creating water inside the interior that holds standing water. It has caused issues with mold which my son it highly allergic to. This issue seems to be a common defect in sunroofs for Infiniti. I've had it repaired, but the problem persists. I have to park it in the garage but I'm not able to when I'm at work.
Corrective Action:
The sunroof leaks when it rains creating water inside the interior that holds standing water. It has caused issues with mold which my son it highly allergic to. This issue seems to be a common defect in sunroofs for Infiniti. I've had it repaired, but the problem persists. I have to park it in the garage but I'm not able to when I'm at work.
Additional Notes:
The sunroof leaks when it rains creating water inside the interior that holds standing water. It has caused issues with mold which my son it highly allergic to. This issue seems to be a common defect in sunroofs for Infiniti. I've had it repaired, but the problem persists. I have to park it in the garage but I'm not able to when I'm at work.
Mfg Campaign: 11613805
Recall Date: Sep 10, 2024
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