Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632103
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632103
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case number 4 times today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632103
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Corrective Action:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Additional Notes:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Mfg Campaign: 11631608
Recall Date: Dec 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Corrective Action:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Additional Notes:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Mfg Campaign: 11631608
Recall Date: Dec 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Corrective Action:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Additional Notes:
I am having a persistent issue with this vehicle involving the lane keep assist and pedestrian collision sensor. This issue has been present since purchasing the vehicle in December of 2021. I have had it in to two separate dealers a total of 6 times with no solution yet. The issue occurs when traveling down the road above 35 with the active lane assist enabled. Intermittently the vehicle will act as if there is a significant steering misalignment and the vehicle will attempt to pull you out of your lane into other lanes and you have to fight the steering assist in order to not depart your lane. Some times with the issue the car will throw a code stating "Active Lane Management (ALM) Unavailable Service Required" and turn the ALM off. The dash light will stay illuminated until the next key cycle and then disappear. The other issue with this system occurs when taking a 90 degree turn. The vehicle will throw the same error message and turn off the ALM and intermittently with also disable the pedestrian collision avoidance system which will remain off until I go into the settings and turn it back on. The dealerships have replaced the BCM, Steering Wheel, and Steering Wheel control module. There have been no actual solutions provided and this issue remains active. I do not want this to cause an accident one day when the issue occurs and the driver is unable to correct the vehicles mistake.
Mfg Campaign: 11631608
Recall Date: Dec 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The start/stop has been an ongoing issue for awhile now. It's been to the dealer multiple times for this issue. The vehicle will sometimes just stop while moving or will not start at a light. Each time requires the vehicle being placed in park, turning off the vehicle, restarting the vehicle, and releasing the parking brake and finally shifting into gear. This is dangerous to have this happening in traffic. Jeep seems to not care about these concerns.
Corrective Action:
The start/stop has been an ongoing issue for awhile now. It's been to the dealer multiple times for this issue. The vehicle will sometimes just stop while moving or will not start at a light. Each time requires the vehicle being placed in park, turning off the vehicle, restarting the vehicle, and releasing the parking brake and finally shifting into gear. This is dangerous to have this happening in traffic. Jeep seems to not care about these concerns.
Additional Notes:
The start/stop has been an ongoing issue for awhile now. It's been to the dealer multiple times for this issue. The vehicle will sometimes just stop while moving or will not start at a light. Each time requires the vehicle being placed in park, turning off the vehicle, restarting the vehicle, and releasing the parking brake and finally shifting into gear. This is dangerous to have this happening in traffic. Jeep seems to not care about these concerns.
Mfg Campaign: 11631350
Recall Date: Dec 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Corrective Action:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Additional Notes:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Mfg Campaign: 11628152
Recall Date: Dec 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Corrective Action:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Additional Notes:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Mfg Campaign: 11628152
Recall Date: Dec 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Corrective Action:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Additional Notes:
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
Mfg Campaign: 11628152
Recall Date: Dec 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Corrective Action:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Additional Notes:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Mfg Campaign: 11627055
Recall Date: Nov 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Corrective Action:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Additional Notes:
While stopped at a traffic light, I went to accelerate when the light turned green. The vehicle turns off to save gas when it is at a standstill and will power up when the brake is released. Today at the light I went to release from the brake and it would not move. Instead it started I had to turn on again. Which it took several times before it would start. Cars were behind me and one almost hit me due to the light being green and I was just sitting there.
Mfg Campaign: 11627055
Recall Date: Nov 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated that while attempting to turn the steering wheel, there was an abnormal vibration with a clicking sound coming from the steering column. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the steering column had failed and needed to be replaced. The vehicle was repaired. The failure persisted. The vehicle was taken to another dealer, Envision CDJR West Covina (298 N Azusa Ave, West Covina, CA 91791) who diagnosed that the steering rack had failed and needed to be replaced. The steering rack was replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the steering rack had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 11,963.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated that while attempting to turn the steering wheel, there was an abnormal vibration with a clicking sound coming from the steering column. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the steering column had failed and needed to be replaced. The vehicle was repaired. The failure persisted. The vehicle was taken to another dealer, Envision CDJR West Covina (298 N Azusa Ave, West Covina, CA 91791) who diagnosed that the steering rack had failed and needed to be replaced. The steering rack was replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the steering rack had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 11,963.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated that while attempting to turn the steering wheel, there was an abnormal vibration with a clicking sound coming from the steering column. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the steering column had failed and needed to be replaced. The vehicle was repaired. The failure persisted. The vehicle was taken to another dealer, Envision CDJR West Covina (298 N Azusa Ave, West Covina, CA 91791) who diagnosed that the steering rack had failed and needed to be replaced. The steering rack was replaced; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the steering rack had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 11,963.
Mfg Campaign: 11626353
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Major down shifting hesitation when slowing down and then trying to accelerate. Very noticeable and dangerous when slowing down and turning. The hesitation is also noticeable when starting to go up an incline and trying to accelerate. In cruise control there is a delay when going up an incline the set speed will go down 3 MPH before shifting hard. Transmission also when shifting from forward to reverse or reverse to forward will engage then pop out of gear for a few seconds then engage again. During normal operation there is no popping out of gear. The dealer has applied three software updates with no improvement to the shifting problems.
Corrective Action:
Major down shifting hesitation when slowing down and then trying to accelerate. Very noticeable and dangerous when slowing down and turning. The hesitation is also noticeable when starting to go up an incline and trying to accelerate. In cruise control there is a delay when going up an incline the set speed will go down 3 MPH before shifting hard. Transmission also when shifting from forward to reverse or reverse to forward will engage then pop out of gear for a few seconds then engage again. During normal operation there is no popping out of gear. The dealer has applied three software updates with no improvement to the shifting problems.
Additional Notes:
Major down shifting hesitation when slowing down and then trying to accelerate. Very noticeable and dangerous when slowing down and turning. The hesitation is also noticeable when starting to go up an incline and trying to accelerate. In cruise control there is a delay when going up an incline the set speed will go down 3 MPH before shifting hard. Transmission also when shifting from forward to reverse or reverse to forward will engage then pop out of gear for a few seconds then engage again. During normal operation there is no popping out of gear. The dealer has applied three software updates with no improvement to the shifting problems.
Mfg Campaign: 11626119
Recall Date: Nov 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a 2022 jeep Compass in April of 2024. In the past few weeks the jeep has had a reoccurring issue. Issue is when at a stop, message appears saying "Coolant Temperature to High", the Jeep will beep flash that message, coolant temp gauge will jump to the top then down to the bottom and the vehicle will shut its self off, and check engine light will be solid but the "coolant" message will go away. Along with this, the auto start/stop feature (when at a stop vehicle shuts its self off and electronics run of aux battery, then when brake peddle is released vehicle starts up and power is back on the main battery) has not been functioning, I assume this happened around the time off the first coolant message a few weeks back. While drive I h
Corrective Action:
I purchased a 2022 jeep Compass in April of 2024. In the past few weeks the jeep has had a reoccurring issue. Issue is when at a stop, message appears saying "Coolant Temperature to High", the Jeep will beep flash that message, coolant temp gauge will jump to the top then down to the bottom and the vehicle will shut its self off, and check engine light will be solid but the "coolant" message will go away. Along with this, the auto start/stop feature (when at a stop vehicle shuts its self off and electronics run of aux battery, then when brake peddle is released vehicle starts up and power is back on the main battery) has not been functioning, I assume this happened around the time off the first coolant message a few weeks back. While drive I h
Additional Notes:
I purchased a 2022 jeep Compass in April of 2024. In the past few weeks the jeep has had a reoccurring issue. Issue is when at a stop, message appears saying "Coolant Temperature to High", the Jeep will beep flash that message, coolant temp gauge will jump to the top then down to the bottom and the vehicle will shut its self off, and check engine light will be solid but the "coolant" message will go away. Along with this, the auto start/stop feature (when at a stop vehicle shuts its self off and electronics run of aux battery, then when brake peddle is released vehicle starts up and power is back on the main battery) has not been functioning, I assume this happened around the time off the first coolant message a few weeks back. While drive I h
Mfg Campaign: 11624717
Recall Date: Nov 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 21.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 21.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 21.
Mfg Campaign: 11624163
Recall Date: Nov 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am not sure what is going on but my compass will stall out while at a complete stop and put the car into the parking brake… thus causing user have to turn off the car in the middle of traffic and restart to drive again. This has happened four times & has been in the shop 3 times and jeeps refuses to pay for it, or replace it although it is still in warranty
Corrective Action:
I am not sure what is going on but my compass will stall out while at a complete stop and put the car into the parking brake… thus causing user have to turn off the car in the middle of traffic and restart to drive again. This has happened four times & has been in the shop 3 times and jeeps refuses to pay for it, or replace it although it is still in warranty
Additional Notes:
I am not sure what is going on but my compass will stall out while at a complete stop and put the car into the parking brake… thus causing user have to turn off the car in the middle of traffic and restart to drive again. This has happened four times & has been in the shop 3 times and jeeps refuses to pay for it, or replace it although it is still in warranty
Mfg Campaign: 11623476
Recall Date: Nov 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
All Vehicles with Daytime Running Lights (DRLs) that are configured in a manner to illuminate the primary low beam or high beam headlamps, or a significant output of an LED source are a danger to other vehicles at night if they are too bright. Vehicles with the above characteristics put drivers at risk as the operator of that vehicle assumes they have their lights on due to the amount of light they can see, but the taillights are not illuminated in any fashion. There are no active or passive warnings to the operators that they have no lights on. They assume that because they can see, others can see them but that is not the case in most instances. The drivers themselves, in newer cars at least with digital information displays, are often seen with brightly illuminated dashboards hindering their own visibility because the car believes it is daylight, and has all internal brightness settings to max to ensure visibility. The easiest proposal for remediation is a mass recall and software update by the manufacturers to these vehicles where the DRL function is replaced by using a low output light on all directions, similar to parking lights (where the brake lights are in a dim setting similar to being on, and the front turn signals are in a dim setting) thus increasing daytime visibility still, while also having rear-facing safety for themselves and other drivers. This is of course, not limited to the 2022 Jeep Compass, but all brands, and a large percentage of vehicles form the last decade. More and more drivers are not familiar with their vehicles, and as automated settings for headlamp control advances, drivers are no longer familiar with the standardized symbols indicated the difference between parking lights, low beams, and fog lamps. See attached photos for 3 examples from three different manufacturers. I see several daily on my way to work in Boston, and numerous drivers flashing their highbeams at the unilluminated vehicle, in an attempt to alert them.
Corrective Action:
All Vehicles with Daytime Running Lights (DRLs) that are configured in a manner to illuminate the primary low beam or high beam headlamps, or a significant output of an LED source are a danger to other vehicles at night if they are too bright. Vehicles with the above characteristics put drivers at risk as the operator of that vehicle assumes they have their lights on due to the amount of light they can see, but the taillights are not illuminated in any fashion. There are no active or passive warnings to the operators that they have no lights on. They assume that because they can see, others can see them but that is not the case in most instances. The drivers themselves, in newer cars at least with digital information displays, are often seen with brightly illuminated dashboards hindering their own visibility because the car believes it is daylight, and has all internal brightness settings to max to ensure visibility. The easiest proposal for remediation is a mass recall and software update by the manufacturers to these vehicles where the DRL function is replaced by using a low output light on all directions, similar to parking lights (where the brake lights are in a dim setting similar to being on, and the front turn signals are in a dim setting) thus increasing daytime visibility still, while also having rear-facing safety for themselves and other drivers. This is of course, not limited to the 2022 Jeep Compass, but all brands, and a large percentage of vehicles form the last decade. More and more drivers are not familiar with their vehicles, and as automated settings for headlamp control advances, drivers are no longer familiar with the standardized symbols indicated the difference between parking lights, low beams, and fog lamps. See attached photos for 3 examples from three different manufacturers. I see several daily on my way to work in Boston, and numerous drivers flashing their highbeams at the unilluminated vehicle, in an attempt to alert them.
Additional Notes:
All Vehicles with Daytime Running Lights (DRLs) that are configured in a manner to illuminate the primary low beam or high beam headlamps, or a significant output of an LED source are a danger to other vehicles at night if they are too bright. Vehicles with the above characteristics put drivers at risk as the operator of that vehicle assumes they have their lights on due to the amount of light they can see, but the taillights are not illuminated in any fashion. There are no active or passive warnings to the operators that they have no lights on. They assume that because they can see, others can see them but that is not the case in most instances. The drivers themselves, in newer cars at least with digital information displays, are often seen with brightly illuminated dashboards hindering their own visibility because the car believes it is daylight, and has all internal brightness settings to max to ensure visibility. The easiest proposal for remediation is a mass recall and software update by the manufacturers to these vehicles where the DRL function is replaced by using a low output light on all directions, similar to parking lights (where the brake lights are in a dim setting similar to being on, and the front turn signals are in a dim setting) thus increasing daytime visibility still, while also having rear-facing safety for themselves and other drivers. This is of course, not limited to the 2022 Jeep Compass, but all brands, and a large percentage of vehicles form the last decade. More and more drivers are not familiar with their vehicles, and as automated settings for headlamp control advances, drivers are no longer familiar with the standardized symbols indicated the difference between parking lights, low beams, and fog lamps. See attached photos for 3 examples from three different manufacturers. I see several daily on my way to work in Boston, and numerous drivers flashing their highbeams at the unilluminated vehicle, in an attempt to alert them.
Mfg Campaign: 11623051
Recall Date: Nov 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while at a stop sign the vehicle lost motive power while the emergency brake signal illuminated. The contact shifted to park to restart the vehicle. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while at a stop sign the vehicle lost motive power while the emergency brake signal illuminated. The contact shifted to park to restart the vehicle. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while at a stop sign the vehicle lost motive power while the emergency brake signal illuminated. The contact shifted to park to restart the vehicle. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.
Mfg Campaign: 11622014
Recall Date: Oct 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The digital dashboard lights automatically dim instead of brighten at night so I'm unable to see the speedometer and other instrumentation on the dashboard. I had my vehicle serviced during a recall for this and it fixed it but the problem has reoccurred. This is extremely dangerous because I cannot see the dashboard at night.
Corrective Action:
The digital dashboard lights automatically dim instead of brighten at night so I'm unable to see the speedometer and other instrumentation on the dashboard. I had my vehicle serviced during a recall for this and it fixed it but the problem has reoccurred. This is extremely dangerous because I cannot see the dashboard at night.
Additional Notes:
The digital dashboard lights automatically dim instead of brighten at night so I'm unable to see the speedometer and other instrumentation on the dashboard. I had my vehicle serviced during a recall for this and it fixed it but the problem has reoccurred. This is extremely dangerous because I cannot see the dashboard at night.
Mfg Campaign: 11620022
Recall Date: Oct 15, 2024
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