Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Corrective Action:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Additional Notes:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Mfg Campaign: 11619691
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Corrective Action:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Additional Notes:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Mfg Campaign: 11619691
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Corrective Action:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Additional Notes:
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Mfg Campaign: 11619691
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Corrective Action:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Additional Notes:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Mfg Campaign: 11618234
Recall Date: Oct 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Corrective Action:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Additional Notes:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Mfg Campaign: 11618234
Recall Date: Oct 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Corrective Action:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Additional Notes:
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Mfg Campaign: 11618234
Recall Date: Oct 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the vehicle on a town street, the front wheel/CV joint/axel component failed. As part of this failure, the CV joint/wheel completely separated from the axel making the car impossible to steer. This failure was unbelievable for a relatively new, low milage vehicle. (In another context--on the highway or in busy traffic, a major or fatal accident could have occurred.) Luckily the car was traveling at a rather slow speed on a road where no other cars were present at that particular time. This incident occurred on Saturday, Aug. 10. The car was towed to the dealer State Line Jeep (Somerset, MA) on Monday, Aug. 13. The car is still at the dealership and it is curious that they claim they have not been able to find certain parts or get rims (which were damaged at the car slowed against the curb). This is a major and very dangerous defect in this vehicle. Photos and more info can be provided if asked.
Corrective Action:
While driving the vehicle on a town street, the front wheel/CV joint/axel component failed. As part of this failure, the CV joint/wheel completely separated from the axel making the car impossible to steer. This failure was unbelievable for a relatively new, low milage vehicle. (In another context--on the highway or in busy traffic, a major or fatal accident could have occurred.) Luckily the car was traveling at a rather slow speed on a road where no other cars were present at that particular time. This incident occurred on Saturday, Aug. 10. The car was towed to the dealer State Line Jeep (Somerset, MA) on Monday, Aug. 13. The car is still at the dealership and it is curious that they claim they have not been able to find certain parts or get rims (which were damaged at the car slowed against the curb). This is a major and very dangerous defect in this vehicle. Photos and more info can be provided if asked.
Additional Notes:
While driving the vehicle on a town street, the front wheel/CV joint/axel component failed. As part of this failure, the CV joint/wheel completely separated from the axel making the car impossible to steer. This failure was unbelievable for a relatively new, low milage vehicle. (In another context--on the highway or in busy traffic, a major or fatal accident could have occurred.) Luckily the car was traveling at a rather slow speed on a road where no other cars were present at that particular time. This incident occurred on Saturday, Aug. 10. The car was towed to the dealer State Line Jeep (Somerset, MA) on Monday, Aug. 13. The car is still at the dealership and it is curious that they claim they have not been able to find certain parts or get rims (which were damaged at the car slowed against the curb). This is a major and very dangerous defect in this vehicle. Photos and more info can be provided if asked.
Mfg Campaign: 11617358
Recall Date: Sep 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.
Corrective Action:
The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.
Additional Notes:
The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.
Mfg Campaign: 11616450
Recall Date: Sep 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Corrective Action:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Additional Notes:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Mfg Campaign: 11614270
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Corrective Action:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Additional Notes:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Mfg Campaign: 11614270
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Corrective Action:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Additional Notes:
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Mfg Campaign: 11614270
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello I have had my vehicle for 2 yrs and out of the 2yrs my car has stalled mid traffic at least 10 times. I come to a complete stop at at a red light then when the light turns green I take my foot off the break to give it gas and the truck emergency brake light come on and the car shuts down now I’m in mid traffic praying to God that I don’t get rear ended cars are blowing at me my children are scared I’m scared I’m going to get rear ended and my babies an I will die! We are traumatized and I’ve taken my car to the dealership several times for this matter just for them to tell me they don’t know why this is happening. I pay almost 700$ for a vehicle that I’m scared will be the death of me and my family please please I beg of you help me as the dealership isn’t helping I’m so scared.
Corrective Action:
Hello I have had my vehicle for 2 yrs and out of the 2yrs my car has stalled mid traffic at least 10 times. I come to a complete stop at at a red light then when the light turns green I take my foot off the break to give it gas and the truck emergency brake light come on and the car shuts down now I’m in mid traffic praying to God that I don’t get rear ended cars are blowing at me my children are scared I’m scared I’m going to get rear ended and my babies an I will die! We are traumatized and I’ve taken my car to the dealership several times for this matter just for them to tell me they don’t know why this is happening. I pay almost 700$ for a vehicle that I’m scared will be the death of me and my family please please I beg of you help me as the dealership isn’t helping I’m so scared.
Additional Notes:
Hello I have had my vehicle for 2 yrs and out of the 2yrs my car has stalled mid traffic at least 10 times. I come to a complete stop at at a red light then when the light turns green I take my foot off the break to give it gas and the truck emergency brake light come on and the car shuts down now I’m in mid traffic praying to God that I don’t get rear ended cars are blowing at me my children are scared I’m scared I’m going to get rear ended and my babies an I will die! We are traumatized and I’ve taken my car to the dealership several times for this matter just for them to tell me they don’t know why this is happening. I pay almost 700$ for a vehicle that I’m scared will be the death of me and my family please please I beg of you help me as the dealership isn’t helping I’m so scared.
Mfg Campaign: 11608895
Recall Date: Aug 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Mfg Campaign: 11607503
Recall Date: Aug 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
Mfg Campaign: 11607503
Recall Date: Aug 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.
Corrective Action:
Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.
Additional Notes:
Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.
Mfg Campaign: 11605608
Recall Date: Jul 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Few month ago, I received a paper from the manufacturer saying that the car was on recall. I brought the car to the car dealer and they said that there was a problem with the battery. They changed the battery for a new one. Later on, I received a letter from the Jeep saying that they used my factory limit warranty to replace the battery. And saying that next time if I see a form like this it could be a real bill. Around 2 months and a half after, The light of the battery starts flashing and a message appeared on the dashboard saying that I had to park the car immediately because it could stop at anytime automatically. I had to pull over and call a tow truck. We dropped the car to the car dealer. It was on a Sunday. Then, I had my car ready to pick up 5 days later, on the Friday. They told me that they had to change the alternator. I took my car and it seemed all fine. Four days later, the light of the passenger seat belt start flashing and the beep sound started and wouldn't stop. The message was for the passenger to put his seat belt on. The thing is that there was no passenger. I had my hand bag on the passenger seat and I put it away. I turned off the engine. Waiting for 10 minutes and turned on the engine again. Again, the sound went on for the seat belt of the passenger. I turned off the engine again and waited another 10 minutes. This time when I turned on the engine, a message appeared saying that the emergency contact were not available. And another message, that there was something going with the air bag. At this point, I felt very uncomfortable driving the car. I had to drive the car very slow hoping the airbag would not go off. I parked my car in my garage. I called Jeep the day after since it was already closed and they told me to bring the car the week after since they were fully booked with repairs. I could do this as I was traveling to Europe for few weeks. I will be back to LA on the 10 of august and hope to find a solution. Thank you.
Corrective Action:
Few month ago, I received a paper from the manufacturer saying that the car was on recall. I brought the car to the car dealer and they said that there was a problem with the battery. They changed the battery for a new one. Later on, I received a letter from the Jeep saying that they used my factory limit warranty to replace the battery. And saying that next time if I see a form like this it could be a real bill. Around 2 months and a half after, The light of the battery starts flashing and a message appeared on the dashboard saying that I had to park the car immediately because it could stop at anytime automatically. I had to pull over and call a tow truck. We dropped the car to the car dealer. It was on a Sunday. Then, I had my car ready to pick up 5 days later, on the Friday. They told me that they had to change the alternator. I took my car and it seemed all fine. Four days later, the light of the passenger seat belt start flashing and the beep sound started and wouldn't stop. The message was for the passenger to put his seat belt on. The thing is that there was no passenger. I had my hand bag on the passenger seat and I put it away. I turned off the engine. Waiting for 10 minutes and turned on the engine again. Again, the sound went on for the seat belt of the passenger. I turned off the engine again and waited another 10 minutes. This time when I turned on the engine, a message appeared saying that the emergency contact were not available. And another message, that there was something going with the air bag. At this point, I felt very uncomfortable driving the car. I had to drive the car very slow hoping the airbag would not go off. I parked my car in my garage. I called Jeep the day after since it was already closed and they told me to bring the car the week after since they were fully booked with repairs. I could do this as I was traveling to Europe for few weeks. I will be back to LA on the 10 of august and hope to find a solution. Thank you.
Additional Notes:
Few month ago, I received a paper from the manufacturer saying that the car was on recall. I brought the car to the car dealer and they said that there was a problem with the battery. They changed the battery for a new one. Later on, I received a letter from the Jeep saying that they used my factory limit warranty to replace the battery. And saying that next time if I see a form like this it could be a real bill. Around 2 months and a half after, The light of the battery starts flashing and a message appeared on the dashboard saying that I had to park the car immediately because it could stop at anytime automatically. I had to pull over and call a tow truck. We dropped the car to the car dealer. It was on a Sunday. Then, I had my car ready to pick up 5 days later, on the Friday. They told me that they had to change the alternator. I took my car and it seemed all fine. Four days later, the light of the passenger seat belt start flashing and the beep sound started and wouldn't stop. The message was for the passenger to put his seat belt on. The thing is that there was no passenger. I had my hand bag on the passenger seat and I put it away. I turned off the engine. Waiting for 10 minutes and turned on the engine again. Again, the sound went on for the seat belt of the passenger. I turned off the engine again and waited another 10 minutes. This time when I turned on the engine, a message appeared saying that the emergency contact were not available. And another message, that there was something going with the air bag. At this point, I felt very uncomfortable driving the car. I had to drive the car very slow hoping the airbag would not go off. I parked my car in my garage. I called Jeep the day after since it was already closed and they told me to bring the car the week after since they were fully booked with repairs. I could do this as I was traveling to Europe for few weeks. I will be back to LA on the 10 of august and hope to find a solution. Thank you.
Mfg Campaign: 11604179
Recall Date: Jul 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated that when the USB port was in use, the digital screen would shut off and no longer display the safety features. The contact stated that the digital screen was used for safety and the features were no longer accessible. No warning lights were illuminated. The vehicle was taken to a local dealer where a software update was performed. The vehicle was not repaired. The vehicle was taken back to the local dealer where the digital screen was replaced; however, the vehicle was not repaired. The vehicle was taken to another local dealer Dayton Andrews Dodge Chrysler Jeep Ram (2301 34th St N, St. Petersburg, FL 33713) where it was diagnosed but no resolution was found. The contact was advised by the second local dealer that whenever the remedy was available a notification would be provided. The manufacturer was made aware of the failure. The failure mileage was approximately 850.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated that when the USB port was in use, the digital screen would shut off and no longer display the safety features. The contact stated that the digital screen was used for safety and the features were no longer accessible. No warning lights were illuminated. The vehicle was taken to a local dealer where a software update was performed. The vehicle was not repaired. The vehicle was taken back to the local dealer where the digital screen was replaced; however, the vehicle was not repaired. The vehicle was taken to another local dealer Dayton Andrews Dodge Chrysler Jeep Ram (2301 34th St N, St. Petersburg, FL 33713) where it was diagnosed but no resolution was found. The contact was advised by the second local dealer that whenever the remedy was available a notification would be provided. The manufacturer was made aware of the failure. The failure mileage was approximately 850.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated that when the USB port was in use, the digital screen would shut off and no longer display the safety features. The contact stated that the digital screen was used for safety and the features were no longer accessible. No warning lights were illuminated. The vehicle was taken to a local dealer where a software update was performed. The vehicle was not repaired. The vehicle was taken back to the local dealer where the digital screen was replaced; however, the vehicle was not repaired. The vehicle was taken to another local dealer Dayton Andrews Dodge Chrysler Jeep Ram (2301 34th St N, St. Petersburg, FL 33713) where it was diagnosed but no resolution was found. The contact was advised by the second local dealer that whenever the remedy was available a notification would be provided. The manufacturer was made aware of the failure. The failure mileage was approximately 850.
Mfg Campaign: 11603435
Recall Date: Jul 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Corrective Action:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Additional Notes:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Mfg Campaign: 11599270
Recall Date: Jul 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Corrective Action:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Additional Notes:
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Mfg Campaign: 11599270
Recall Date: Jul 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Corrective Action:
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Additional Notes:
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Mfg Campaign: 11593659
Recall Date: Jun 11, 2024
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