Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC292
Recall Date: Jan 18, 2024
Consumer Complaints
60 ComplaintsKia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2024 Kia Carnival. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was shuddering and vibrating while attempting to accelerate with the check engine warning light illuminated. The vehicle was towed to the dealer on several occasions, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 3,500.
Corrective Action:
The contact owns a 2024 Kia Carnival. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was shuddering and vibrating while attempting to accelerate with the check engine warning light illuminated. The vehicle was towed to the dealer on several occasions, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 3,500.
Additional Notes:
The contact owns a 2024 Kia Carnival. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was shuddering and vibrating while attempting to accelerate with the check engine warning light illuminated. The vehicle was towed to the dealer on several occasions, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 3,500.
Mfg Campaign: 11568435
Recall Date: Jan 29, 2024
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Corrective Action:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Additional Notes:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Mfg Campaign: 11564122
Recall Date: Jan 8, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Corrective Action:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Additional Notes:
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
Mfg Campaign: 11564122
Recall Date: Jan 8, 2024
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Mfg Campaign: 11558716
Recall Date: Dec 6, 2023
Kia America, Inc.
Defect Description:
SEATS:FRONT ASSEMBLY:POWER ADJUST
Potential Consequences:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Mfg Campaign: 11558716
Recall Date: Dec 6, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After driving a short period of time the metal rail tracks that allow 2nd row seats to slide are extremely HOT to touch on the inside of the car. Very dangerous could cause a fire if I had a blanket on the ground or a piece of paper. Also hot enough to burn my childs feet if she steps on them getting in and out of car.
Corrective Action:
After driving a short period of time the metal rail tracks that allow 2nd row seats to slide are extremely HOT to touch on the inside of the car. Very dangerous could cause a fire if I had a blanket on the ground or a piece of paper. Also hot enough to burn my childs feet if she steps on them getting in and out of car.
Additional Notes:
After driving a short period of time the metal rail tracks that allow 2nd row seats to slide are extremely HOT to touch on the inside of the car. Very dangerous could cause a fire if I had a blanket on the ground or a piece of paper. Also hot enough to burn my childs feet if she steps on them getting in and out of car.
Mfg Campaign: 11557783
Recall Date: Nov 30, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Corrective Action:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Additional Notes:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Mfg Campaign: 11549082
Recall Date: Oct 9, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Corrective Action:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Additional Notes:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Mfg Campaign: 11549082
Recall Date: Oct 9, 2023
Kia America, Inc.
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Corrective Action:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Additional Notes:
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Mfg Campaign: 11549082
Recall Date: Oct 9, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544503
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544503
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544503
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Corrective Action:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Additional Notes:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Mfg Campaign: 11543884
Recall Date: Sep 11, 2023
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Corrective Action:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Additional Notes:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Mfg Campaign: 11543884
Recall Date: Sep 11, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Corrective Action:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Additional Notes:
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Mfg Campaign: 11543884
Recall Date: Sep 11, 2023
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2024 Kia Carnival. The contact stated that upon inspection, he became aware that the mechanism for the slide-flex seats became extremely hot to the touch, with occupants unable to touch the surface without shoes. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 4,969.
Corrective Action:
The contact owns a 2024 Kia Carnival. The contact stated that upon inspection, he became aware that the mechanism for the slide-flex seats became extremely hot to the touch, with occupants unable to touch the surface without shoes. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 4,969.
Additional Notes:
The contact owns a 2024 Kia Carnival. The contact stated that upon inspection, he became aware that the mechanism for the slide-flex seats became extremely hot to the touch, with occupants unable to touch the surface without shoes. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 4,969.
Mfg Campaign: 11540632
Recall Date: Aug 24, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hi I just purchased this Veichle yesterday from the KIA dealer “ https://www.almkiasouth.com/?utm_source=organic&utm_medium=gmb&utm_campaign=local“ This morning I was just looking at the setup and the car was in idle. My little son who was in barefoot screamed when the accidentally touch the under the seat me tail rails. I’ve informed the dealership about this today 8/12/2023. When I searched in Internet I found the below blog. This is strange how Kia has still not fixed this danger safety issue? I’m sure this is not easy to notice unless someone with barefoot tries to touch the rails. Please take this to Kia seriously and have a recall open. This is really danger. When I touched and checked every where the rails were hot under the middle sit not the far side ones. Like someone mentioned in the blog possibly the rails are just above the exhaust and no proper sealing is there otherwise why the middle rails will be hot and not the side ones? https://www.carnivalforums.com/threads/floor-rails-getting-hot-while-idling.690/
Corrective Action:
Hi I just purchased this Veichle yesterday from the KIA dealer “ https://www.almkiasouth.com/?utm_source=organic&utm_medium=gmb&utm_campaign=local“ This morning I was just looking at the setup and the car was in idle. My little son who was in barefoot screamed when the accidentally touch the under the seat me tail rails. I’ve informed the dealership about this today 8/12/2023. When I searched in Internet I found the below blog. This is strange how Kia has still not fixed this danger safety issue? I’m sure this is not easy to notice unless someone with barefoot tries to touch the rails. Please take this to Kia seriously and have a recall open. This is really danger. When I touched and checked every where the rails were hot under the middle sit not the far side ones. Like someone mentioned in the blog possibly the rails are just above the exhaust and no proper sealing is there otherwise why the middle rails will be hot and not the side ones? https://www.carnivalforums.com/threads/floor-rails-getting-hot-while-idling.690/
Additional Notes:
Hi I just purchased this Veichle yesterday from the KIA dealer “ https://www.almkiasouth.com/?utm_source=organic&utm_medium=gmb&utm_campaign=local“ This morning I was just looking at the setup and the car was in idle. My little son who was in barefoot screamed when the accidentally touch the under the seat me tail rails. I’ve informed the dealership about this today 8/12/2023. When I searched in Internet I found the below blog. This is strange how Kia has still not fixed this danger safety issue? I’m sure this is not easy to notice unless someone with barefoot tries to touch the rails. Please take this to Kia seriously and have a recall open. This is really danger. When I touched and checked every where the rails were hot under the middle sit not the far side ones. Like someone mentioned in the blog possibly the rails are just above the exhaust and no proper sealing is there otherwise why the middle rails will be hot and not the side ones? https://www.carnivalforums.com/threads/floor-rails-getting-hot-while-idling.690/
Mfg Campaign: 11538113
Recall Date: Aug 12, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On Monday 07/24/2023 (a clear sunny day) our less than 1 month old Kia Carnival spontaneously developed a crack in the middle of the drivers side of the windshield and over the course of a few hours this crack grew to over half the windshield. outdoor temperature was around 82 degrees. There was no impact that I know of and when you look at the windshield there is no evidence of an impact. No chip, no star, nothing. It looks like the crack started from the literal edge and spread to the middle. Having a brand new vehicle PLUS having bought all the extended warranties I thought, ok we are covered. The Kia dealership said "must have been an impact" and "we don't do glass". They also told me "it's safe to drive, the windshield won't shatter". Ok it's got a crack you can literally see growing and they are trying to tell me its perfectly safe to drive? This is clearly a manufacturing defect and the manufacture did not seem interested in it. I have serious concerns about the safety and reliability of this windshield even after replacement. when I was researching companies to replace the windshield because the dealer told us "we don't do glass" I found this is a common complaint (there's even a class action lawsuit against the Telluride for windshield failure). If I thought this was a manufacturing defect before I am convinced of it now.
Corrective Action:
On Monday 07/24/2023 (a clear sunny day) our less than 1 month old Kia Carnival spontaneously developed a crack in the middle of the drivers side of the windshield and over the course of a few hours this crack grew to over half the windshield. outdoor temperature was around 82 degrees. There was no impact that I know of and when you look at the windshield there is no evidence of an impact. No chip, no star, nothing. It looks like the crack started from the literal edge and spread to the middle. Having a brand new vehicle PLUS having bought all the extended warranties I thought, ok we are covered. The Kia dealership said "must have been an impact" and "we don't do glass". They also told me "it's safe to drive, the windshield won't shatter". Ok it's got a crack you can literally see growing and they are trying to tell me its perfectly safe to drive? This is clearly a manufacturing defect and the manufacture did not seem interested in it. I have serious concerns about the safety and reliability of this windshield even after replacement. when I was researching companies to replace the windshield because the dealer told us "we don't do glass" I found this is a common complaint (there's even a class action lawsuit against the Telluride for windshield failure). If I thought this was a manufacturing defect before I am convinced of it now.
Additional Notes:
On Monday 07/24/2023 (a clear sunny day) our less than 1 month old Kia Carnival spontaneously developed a crack in the middle of the drivers side of the windshield and over the course of a few hours this crack grew to over half the windshield. outdoor temperature was around 82 degrees. There was no impact that I know of and when you look at the windshield there is no evidence of an impact. No chip, no star, nothing. It looks like the crack started from the literal edge and spread to the middle. Having a brand new vehicle PLUS having bought all the extended warranties I thought, ok we are covered. The Kia dealership said "must have been an impact" and "we don't do glass". They also told me "it's safe to drive, the windshield won't shatter". Ok it's got a crack you can literally see growing and they are trying to tell me its perfectly safe to drive? This is clearly a manufacturing defect and the manufacture did not seem interested in it. I have serious concerns about the safety and reliability of this windshield even after replacement. when I was researching companies to replace the windshield because the dealer told us "we don't do glass" I found this is a common complaint (there's even a class action lawsuit against the Telluride for windshield failure). If I thought this was a manufacturing defect before I am convinced of it now.
Mfg Campaign: 11534568
Recall Date: Jul 26, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving at low speed (35mph or less), we heard a dull “pop”. We then noticed a large crack on the passenger side of the windshield beginning at the edge of the glass. After parking in our garage, I inspected the crack, which was at least 8 inches in length. As suspected, there was no sign of any sort of impact. The windshield spontaneously cracked. After approximately 2 hours of the car parked and off in the garage, I checked the windshield again. The crack had grown by another 3 inches in that short amount of time. It is important to note that we have only had this brand new 2024 Kia Carnival for one week at the time of this issue. I was disappointed to find many accounts online of this same problem in various new model Kias, particularly Tellurides and Carnivals. There is even a class action lawsuit. The visibility and structural integrity of a windshield are paramount safety elements of any car. I cannot confidently put my family in this car if I cannot trust the safety of the windshield. Additionally, no car owner who has spent $40,000+ on a brand new vehicle should be dealing with this kind of problem. I have no confidence that this won’t be a perpetual issue over the lifetime of this car, which I bought with the intent to keep for at least 10 years to serve my growing family.
Corrective Action:
While driving at low speed (35mph or less), we heard a dull “pop”. We then noticed a large crack on the passenger side of the windshield beginning at the edge of the glass. After parking in our garage, I inspected the crack, which was at least 8 inches in length. As suspected, there was no sign of any sort of impact. The windshield spontaneously cracked. After approximately 2 hours of the car parked and off in the garage, I checked the windshield again. The crack had grown by another 3 inches in that short amount of time. It is important to note that we have only had this brand new 2024 Kia Carnival for one week at the time of this issue. I was disappointed to find many accounts online of this same problem in various new model Kias, particularly Tellurides and Carnivals. There is even a class action lawsuit. The visibility and structural integrity of a windshield are paramount safety elements of any car. I cannot confidently put my family in this car if I cannot trust the safety of the windshield. Additionally, no car owner who has spent $40,000+ on a brand new vehicle should be dealing with this kind of problem. I have no confidence that this won’t be a perpetual issue over the lifetime of this car, which I bought with the intent to keep for at least 10 years to serve my growing family.
Additional Notes:
While driving at low speed (35mph or less), we heard a dull “pop”. We then noticed a large crack on the passenger side of the windshield beginning at the edge of the glass. After parking in our garage, I inspected the crack, which was at least 8 inches in length. As suspected, there was no sign of any sort of impact. The windshield spontaneously cracked. After approximately 2 hours of the car parked and off in the garage, I checked the windshield again. The crack had grown by another 3 inches in that short amount of time. It is important to note that we have only had this brand new 2024 Kia Carnival for one week at the time of this issue. I was disappointed to find many accounts online of this same problem in various new model Kias, particularly Tellurides and Carnivals. There is even a class action lawsuit. The visibility and structural integrity of a windshield are paramount safety elements of any car. I cannot confidently put my family in this car if I cannot trust the safety of the windshield. Additionally, no car owner who has spent $40,000+ on a brand new vehicle should be dealing with this kind of problem. I have no confidence that this won’t be a perpetual issue over the lifetime of this car, which I bought with the intent to keep for at least 10 years to serve my growing family.
Mfg Campaign: 11528624
Recall Date: Jun 24, 2023
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Seat belt is torn
Corrective Action:
Seat belt is torn
Additional Notes:
Seat belt is torn
Mfg Campaign: 11527277
Recall Date: Jun 15, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
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