Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC329
Recall Date: Dec 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC326
Recall Date: Oct 10, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC324
Recall Date: Sep 17, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC317
Recall Date: Jun 4, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC312
Recall Date: May 14, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC308
Recall Date: Apr 16, 2024
Consumer Complaints
289 ComplaintsKia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Corrective Action:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Additional Notes:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Mfg Campaign: 11617526
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Corrective Action:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Additional Notes:
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Mfg Campaign: 11617526
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Main cluster blank (charge, speedometer, etc). Cannot be resolved unless shut off for 30-60 minutes. This happened previously 1-2 months ago (no report filed).
Corrective Action:
Main cluster blank (charge, speedometer, etc). Cannot be resolved unless shut off for 30-60 minutes. This happened previously 1-2 months ago (no report filed).
Additional Notes:
Main cluster blank (charge, speedometer, etc). Cannot be resolved unless shut off for 30-60 minutes. This happened previously 1-2 months ago (no report filed).
Mfg Campaign: 11617530
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drivers screen goes blank while driving.
Corrective Action:
Drivers screen goes blank while driving.
Additional Notes:
Drivers screen goes blank while driving.
Mfg Campaign: 11617531
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Corrective Action:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Additional Notes:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Mfg Campaign: 11617125
Recall Date: Sep 29, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Corrective Action:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Additional Notes:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Mfg Campaign: 11617125
Recall Date: Sep 29, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Corrective Action:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Additional Notes:
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Mfg Campaign: 11617125
Recall Date: Sep 29, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Corrective Action:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Additional Notes:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Mfg Campaign: 11616985
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Corrective Action:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Additional Notes:
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Mfg Campaign: 11616985
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Corrective Action:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Additional Notes:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Mfg Campaign: 11617051
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Corrective Action:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Additional Notes:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Mfg Campaign: 11617051
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Corrective Action:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Additional Notes:
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Mfg Campaign: 11617051
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Corrective Action:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Additional Notes:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Mfg Campaign: 11616786
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Corrective Action:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Additional Notes:
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Mfg Campaign: 11616786
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
When operating the vehicle the driver seat will move diagonally from the right rear to the right front and back. This is sometimes accompanied by an audible clicking noise, other times not. We have been informed by our Kia dealer (Kia Englewood in Englewood, NJ) that the noise and movement are cause by a plate in the seat assembly being to thin causing it to flex and move. Dealer stated that other vehicles in the same model line (EV9) are demonstrating the same failure and that the dealer expects a recall to be issued.
Corrective Action:
When operating the vehicle the driver seat will move diagonally from the right rear to the right front and back. This is sometimes accompanied by an audible clicking noise, other times not. We have been informed by our Kia dealer (Kia Englewood in Englewood, NJ) that the noise and movement are cause by a plate in the seat assembly being to thin causing it to flex and move. Dealer stated that other vehicles in the same model line (EV9) are demonstrating the same failure and that the dealer expects a recall to be issued.
Additional Notes:
When operating the vehicle the driver seat will move diagonally from the right rear to the right front and back. This is sometimes accompanied by an audible clicking noise, other times not. We have been informed by our Kia dealer (Kia Englewood in Englewood, NJ) that the noise and movement are cause by a plate in the seat assembly being to thin causing it to flex and move. Dealer stated that other vehicles in the same model line (EV9) are demonstrating the same failure and that the dealer expects a recall to be issued.
Mfg Campaign: 11616810
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When turning on the car, the instrument cluster screen would remain black, preventing the driver from seeing the speedometer, vehicle state of charge, warning lights, etc and making the vehicle dangerous to drive.
Corrective Action:
When turning on the car, the instrument cluster screen would remain black, preventing the driver from seeing the speedometer, vehicle state of charge, warning lights, etc and making the vehicle dangerous to drive.
Additional Notes:
When turning on the car, the instrument cluster screen would remain black, preventing the driver from seeing the speedometer, vehicle state of charge, warning lights, etc and making the vehicle dangerous to drive.
Mfg Campaign: 11616811
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Corrective Action:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Additional Notes:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Mfg Campaign: 11616868
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Corrective Action:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Additional Notes:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Mfg Campaign: 11616868
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Corrective Action:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Additional Notes:
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Mfg Campaign: 11616868
Recall Date: Sep 27, 2024
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The drivers side seat has a broken part in the right back. The part makes noise when turns make the body shift right. Also, it feels like the seat back is partially disconnected, and some times during drives, it feels like it shifts back into the correct position.
Corrective Action:
The drivers side seat has a broken part in the right back. The part makes noise when turns make the body shift right. Also, it feels like the seat back is partially disconnected, and some times during drives, it feels like it shifts back into the correct position.
Additional Notes:
The drivers side seat has a broken part in the right back. The part makes noise when turns make the body shift right. Also, it feels like the seat back is partially disconnected, and some times during drives, it feels like it shifts back into the correct position.
Mfg Campaign: 11616882
Recall Date: Sep 27, 2024
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