Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2016-2018 Forte 4-door, Forte Koup 2-door, and 2018-2019 Rio 4-door vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC216
Recall Date: Aug 9, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2018 Forte vehicles equipped with a 2.0L Nu MPI engine. Foreign particles may stick inside the oil pump, which may cause an oil pump failure and engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC210
Recall Date: Apr 13, 2021
Consumer Complaints
167 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Potential Consequences:
The car was stolen
Corrective Action:
The car was stolen
Additional Notes:
The car was stolen
Mfg Campaign: 11545683
Recall Date: Sep 20, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I am the 2nd owner. Mileage currently: 25,562 Mileage when purchased in August, 2020: Approx 15,500 Air Compressor Car was not driven for most of 2020 and stayed in garage (pandemic). Car has only been serviced at Kia. Service in May 2022: Dealer checked off all components, valves, hoses, etc. were fine (option boxes were green, yellow, red, red being needing service soon. They checked "green" for box being discussed. August 2023 Brought car in for 3 recalls. Several weeks prior I noticed that the AC wasn't functioning as well as it used to so I had them check. Coincidentally, warranty expired 2 months earlier in June. Paid for the diagnostics, results are that the air compressor is leaking which will cost $1700 less the $300 that I've paid (estimated). Not sure why this wasn't noticed in May 2022 when warranty may have covered some/all of this repair. The car is barely driven since I am underemployed. Additionally, the compressors should last 8-10 years, not under 5 years or 25,000 miles. Regardless, while AC is always nice on a hot day, have your ever tried to drive your car on a rainy day without a working AC? Try it. I bet your windows fog up really quickly. So yes, it is a safety issue. I've reached out to KIA USA for assistance as a good will gesture to meet me half way (not even asking for free, just to meet me half way). It has been almost 2 weeks and they keep stringing me along. I only have a small window with Kia Ventura to decide if they should finish this work before I lose out on the $300 that I've already paid. It's ridiculous.
Corrective Action:
I am the 2nd owner. Mileage currently: 25,562 Mileage when purchased in August, 2020: Approx 15,500 Air Compressor Car was not driven for most of 2020 and stayed in garage (pandemic). Car has only been serviced at Kia. Service in May 2022: Dealer checked off all components, valves, hoses, etc. were fine (option boxes were green, yellow, red, red being needing service soon. They checked "green" for box being discussed. August 2023 Brought car in for 3 recalls. Several weeks prior I noticed that the AC wasn't functioning as well as it used to so I had them check. Coincidentally, warranty expired 2 months earlier in June. Paid for the diagnostics, results are that the air compressor is leaking which will cost $1700 less the $300 that I've paid (estimated). Not sure why this wasn't noticed in May 2022 when warranty may have covered some/all of this repair. The car is barely driven since I am underemployed. Additionally, the compressors should last 8-10 years, not under 5 years or 25,000 miles. Regardless, while AC is always nice on a hot day, have your ever tried to drive your car on a rainy day without a working AC? Try it. I bet your windows fog up really quickly. So yes, it is a safety issue. I've reached out to KIA USA for assistance as a good will gesture to meet me half way (not even asking for free, just to meet me half way). It has been almost 2 weeks and they keep stringing me along. I only have a small window with Kia Ventura to decide if they should finish this work before I lose out on the $300 that I've already paid. It's ridiculous.
Additional Notes:
I am the 2nd owner. Mileage currently: 25,562 Mileage when purchased in August, 2020: Approx 15,500 Air Compressor Car was not driven for most of 2020 and stayed in garage (pandemic). Car has only been serviced at Kia. Service in May 2022: Dealer checked off all components, valves, hoses, etc. were fine (option boxes were green, yellow, red, red being needing service soon. They checked "green" for box being discussed. August 2023 Brought car in for 3 recalls. Several weeks prior I noticed that the AC wasn't functioning as well as it used to so I had them check. Coincidentally, warranty expired 2 months earlier in June. Paid for the diagnostics, results are that the air compressor is leaking which will cost $1700 less the $300 that I've paid (estimated). Not sure why this wasn't noticed in May 2022 when warranty may have covered some/all of this repair. The car is barely driven since I am underemployed. Additionally, the compressors should last 8-10 years, not under 5 years or 25,000 miles. Regardless, while AC is always nice on a hot day, have your ever tried to drive your car on a rainy day without a working AC? Try it. I bet your windows fog up really quickly. So yes, it is a safety issue. I've reached out to KIA USA for assistance as a good will gesture to meet me half way (not even asking for free, just to meet me half way). It has been almost 2 weeks and they keep stringing me along. I only have a small window with Kia Ventura to decide if they should finish this work before I lose out on the $300 that I've already paid. It's ridiculous.
Mfg Campaign: 11545255
Recall Date: Sep 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine seizes under 100000 miles with no warning lights on and regular maintenance done. We were driving it and pulled up to a light it stopped running and would not come back on. We took it Kia and they confirmed that the engine was seized and that we needed to replace the engine. We were also then told that the warranty would not cover anything because we are the second owner. It was inspected at the kia dealership but not anyone else because we weren’t in an accident so neither our insurance nor our gap insurance will cover anything. There were no warning lights or signs of something wrong at all it litterally was driving great one moment and dead the next.
Corrective Action:
The engine seizes under 100000 miles with no warning lights on and regular maintenance done. We were driving it and pulled up to a light it stopped running and would not come back on. We took it Kia and they confirmed that the engine was seized and that we needed to replace the engine. We were also then told that the warranty would not cover anything because we are the second owner. It was inspected at the kia dealership but not anyone else because we weren’t in an accident so neither our insurance nor our gap insurance will cover anything. There were no warning lights or signs of something wrong at all it litterally was driving great one moment and dead the next.
Additional Notes:
The engine seizes under 100000 miles with no warning lights on and regular maintenance done. We were driving it and pulled up to a light it stopped running and would not come back on. We took it Kia and they confirmed that the engine was seized and that we needed to replace the engine. We were also then told that the warranty would not cover anything because we are the second owner. It was inspected at the kia dealership but not anyone else because we weren’t in an accident so neither our insurance nor our gap insurance will cover anything. There were no warning lights or signs of something wrong at all it litterally was driving great one moment and dead the next.
Mfg Campaign: 11544148
Recall Date: Sep 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Corrective Action:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Additional Notes:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Mfg Campaign: 11541396
Recall Date: Aug 29, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Corrective Action:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Additional Notes:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Mfg Campaign: 11541396
Recall Date: Aug 29, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Corrective Action:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Additional Notes:
2018 kia forte kept stalling out, 3 times in 2minutes. Drove it home, had it towed to Kia Spitzer West, it'd been there since May27, 2023. They will not repair, they will not replace, they won't even call me back. It's a disgrace
Mfg Campaign: 11541396
Recall Date: Aug 29, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 Forte LX air conditioner is not cooling properly. Has anyone reporteded the same problem?
Corrective Action:
My 2018 Forte LX air conditioner is not cooling properly. Has anyone reporteded the same problem?
Additional Notes:
My 2018 Forte LX air conditioner is not cooling properly. Has anyone reporteded the same problem?
Mfg Campaign: 11529288
Recall Date: Jun 28, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Potential Consequences:
There was a recall for my car for the software update as there is no immobilizer. I had this done on May 30th 23. This was to correct the problem to prevent others from stealing my car by just using the USB cable. Unfortunately the update didn't work and my car was stolen on 6/17/23. It was recovered on 6/21/23. As you can see from the pictures the window was broken and the ignition was torn apart. We are not sure what other damage was done until the insurance looks at it in the next few days. With this recall not fixing the problem, insurance companies are raising our rates as the car is easy to steal again. The dealer said that they will do the same work as the recall but it doesn't fix the issue. This is not safe. A police report was taken when they found the car but we are still waiting for one when the initial report was made.
Corrective Action:
There was a recall for my car for the software update as there is no immobilizer. I had this done on May 30th 23. This was to correct the problem to prevent others from stealing my car by just using the USB cable. Unfortunately the update didn't work and my car was stolen on 6/17/23. It was recovered on 6/21/23. As you can see from the pictures the window was broken and the ignition was torn apart. We are not sure what other damage was done until the insurance looks at it in the next few days. With this recall not fixing the problem, insurance companies are raising our rates as the car is easy to steal again. The dealer said that they will do the same work as the recall but it doesn't fix the issue. This is not safe. A police report was taken when they found the car but we are still waiting for one when the initial report was made.
Additional Notes:
There was a recall for my car for the software update as there is no immobilizer. I had this done on May 30th 23. This was to correct the problem to prevent others from stealing my car by just using the USB cable. Unfortunately the update didn't work and my car was stolen on 6/17/23. It was recovered on 6/21/23. As you can see from the pictures the window was broken and the ignition was torn apart. We are not sure what other damage was done until the insurance looks at it in the next few days. With this recall not fixing the problem, insurance companies are raising our rates as the car is easy to steal again. The dealer said that they will do the same work as the recall but it doesn't fix the issue. This is not safe. A police report was taken when they found the car but we are still waiting for one when the initial report was made.
Mfg Campaign: 11528748
Recall Date: Jun 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Corrective Action:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Additional Notes:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Mfg Campaign: 11527812
Recall Date: Jun 19, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Corrective Action:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Additional Notes:
Kia Forte 2018 - the engine stopped working while driving (around 55mph) the car shut off and I could barely control the car as I no longer had speed control which made it risky going from one line to another to get off the road and pull over, putting myself and the other drivers at risk of an accident, and almost at the end when leaving the road the steering column became hard and I could not control the steering wheel very well. The car was towed to the dealer but they said they couldn't check it because they were overloaded for the next few weeks and the closest to check it would be at least 10 to 15 business days after they finished their current services (I called 4 other kia agencies around the winston-salem NC area and they all told me the same thing), so the car was towed to an independent service where they inspected it and determined that the engine had a problem with some internal components and that it is necessary to replace the whole engine, I called the dealer but they told me that because it has more than 100,000 miles the engine no longer has a warranty (currently it has 118,000 miles), a few days before the engine light on the dashboard came on but the next day it went off and then it did not turn on again.
Mfg Campaign: 11527812
Recall Date: Jun 19, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Viva Kia dealership in el paso texas was contacted 5 months ago about the recall pending for this car and has failed to respond in a timely manner.
Corrective Action:
Viva Kia dealership in el paso texas was contacted 5 months ago about the recall pending for this car and has failed to respond in a timely manner.
Additional Notes:
Viva Kia dealership in el paso texas was contacted 5 months ago about the recall pending for this car and has failed to respond in a timely manner.
Mfg Campaign: 11520800
Recall Date: May 7, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car shuts down for no reason. At low speeds, the car shuts down, oil light, check engine light and battery ligh illuminate. Have to stop, place the car in park, restart engine and drive again but car keeps stalling
Corrective Action:
Car shuts down for no reason. At low speeds, the car shuts down, oil light, check engine light and battery ligh illuminate. Have to stop, place the car in park, restart engine and drive again but car keeps stalling
Additional Notes:
Car shuts down for no reason. At low speeds, the car shuts down, oil light, check engine light and battery ligh illuminate. Have to stop, place the car in park, restart engine and drive again but car keeps stalling
Mfg Campaign: 11518101
Recall Date: Apr 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Vehicle stalls and shuts while driving in the midst of traffic
Corrective Action:
My Vehicle stalls and shuts while driving in the midst of traffic
Additional Notes:
My Vehicle stalls and shuts while driving in the midst of traffic
Mfg Campaign: 11516734
Recall Date: Apr 12, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Vehicle stalls and shuts while driving in the midst of traffic
Corrective Action:
My Vehicle stalls and shuts while driving in the midst of traffic
Additional Notes:
My Vehicle stalls and shuts while driving in the midst of traffic
Mfg Campaign: 11516734
Recall Date: Apr 12, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Vehicle stalls and shuts while driving in the midst of traffic
Corrective Action:
My Vehicle stalls and shuts while driving in the midst of traffic
Additional Notes:
My Vehicle stalls and shuts while driving in the midst of traffic
Mfg Campaign: 11516734
Recall Date: Apr 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car would idle and shake at stop signs. My car would turn off entirely while stopped at stop signs/lights on occasion. It turned off while driving on the freeway. The engine light and battery notification light would turn on. - I had several error codes related to my engine and exhaust system. After getting it “fixed” at Kia and Firestone, I am still having the same issues. My engine is burning oil quickly but I do not have a leak. I will have no fuel within a month after filling it/getting an oil change. I also possibly have a coolant leak. yes it is available for inspection. - yes, my safety as well as other’s safety have been at risk due to my car turning off while driving on the freeway without warning. My steering wheel and brakes would lock up. - yes the problem has been confirmed by Kia and Firestone. - yes the problem has been looked at by Kia service members. - my car began shaking and idling prior to any notification. It was approximately 3 weeks later that my check engine light turned on.
Corrective Action:
My car would idle and shake at stop signs. My car would turn off entirely while stopped at stop signs/lights on occasion. It turned off while driving on the freeway. The engine light and battery notification light would turn on. - I had several error codes related to my engine and exhaust system. After getting it “fixed” at Kia and Firestone, I am still having the same issues. My engine is burning oil quickly but I do not have a leak. I will have no fuel within a month after filling it/getting an oil change. I also possibly have a coolant leak. yes it is available for inspection. - yes, my safety as well as other’s safety have been at risk due to my car turning off while driving on the freeway without warning. My steering wheel and brakes would lock up. - yes the problem has been confirmed by Kia and Firestone. - yes the problem has been looked at by Kia service members. - my car began shaking and idling prior to any notification. It was approximately 3 weeks later that my check engine light turned on.
Additional Notes:
My car would idle and shake at stop signs. My car would turn off entirely while stopped at stop signs/lights on occasion. It turned off while driving on the freeway. The engine light and battery notification light would turn on. - I had several error codes related to my engine and exhaust system. After getting it “fixed” at Kia and Firestone, I am still having the same issues. My engine is burning oil quickly but I do not have a leak. I will have no fuel within a month after filling it/getting an oil change. I also possibly have a coolant leak. yes it is available for inspection. - yes, my safety as well as other’s safety have been at risk due to my car turning off while driving on the freeway without warning. My steering wheel and brakes would lock up. - yes the problem has been confirmed by Kia and Firestone. - yes the problem has been looked at by Kia service members. - my car began shaking and idling prior to any notification. It was approximately 3 weeks later that my check engine light turned on.
Mfg Campaign: 11513121
Recall Date: Mar 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Two weeks ago I started to experience issues with my car stalling in the engine making a knocking or clicking noise. Two days after this started the engine noise was so loud in the car kept stalling that I could not drive the vehicle. I have a 100,000 mile powertrain warranty on the vehicle. I told the vehicle to a Kia dealership and it was determined that the engine needs replaced. They have denied my warranty because I do not have all of my maintenance records for oil changes. Unfortunately for myself I didn’t take my vehicle to the dealer for oil changes I had a family member change the oil for me over the past 4 1/2 years of owning the vehicle. I bought this vehicle from Kia because of this warranty. This is the only vehicle I have it is impeding on me getting to and from work. I have several maintenance records of oil changes at a garage that I take my car for inspections, tire changes, brakes,alignment and oil changes. Is there anything that I can do to get Kia to honor this warranty. When I called Kiya of America customer service the woman that I spoke with told me that I needed to go to the places where I purchase oil and get receipts. I purchased oil at auto parts stores they never took my name so how am I supposed to get these receipts. And most of the time I paid cash. Any help or guidance would be greatly appreciated.
Corrective Action:
Two weeks ago I started to experience issues with my car stalling in the engine making a knocking or clicking noise. Two days after this started the engine noise was so loud in the car kept stalling that I could not drive the vehicle. I have a 100,000 mile powertrain warranty on the vehicle. I told the vehicle to a Kia dealership and it was determined that the engine needs replaced. They have denied my warranty because I do not have all of my maintenance records for oil changes. Unfortunately for myself I didn’t take my vehicle to the dealer for oil changes I had a family member change the oil for me over the past 4 1/2 years of owning the vehicle. I bought this vehicle from Kia because of this warranty. This is the only vehicle I have it is impeding on me getting to and from work. I have several maintenance records of oil changes at a garage that I take my car for inspections, tire changes, brakes,alignment and oil changes. Is there anything that I can do to get Kia to honor this warranty. When I called Kiya of America customer service the woman that I spoke with told me that I needed to go to the places where I purchase oil and get receipts. I purchased oil at auto parts stores they never took my name so how am I supposed to get these receipts. And most of the time I paid cash. Any help or guidance would be greatly appreciated.
Additional Notes:
Two weeks ago I started to experience issues with my car stalling in the engine making a knocking or clicking noise. Two days after this started the engine noise was so loud in the car kept stalling that I could not drive the vehicle. I have a 100,000 mile powertrain warranty on the vehicle. I told the vehicle to a Kia dealership and it was determined that the engine needs replaced. They have denied my warranty because I do not have all of my maintenance records for oil changes. Unfortunately for myself I didn’t take my vehicle to the dealer for oil changes I had a family member change the oil for me over the past 4 1/2 years of owning the vehicle. I bought this vehicle from Kia because of this warranty. This is the only vehicle I have it is impeding on me getting to and from work. I have several maintenance records of oil changes at a garage that I take my car for inspections, tire changes, brakes,alignment and oil changes. Is there anything that I can do to get Kia to honor this warranty. When I called Kiya of America customer service the woman that I spoke with told me that I needed to go to the places where I purchase oil and get receipts. I purchased oil at auto parts stores they never took my name so how am I supposed to get these receipts. And most of the time I paid cash. Any help or guidance would be greatly appreciated.
Mfg Campaign: 11511315
Recall Date: Mar 11, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? After driving for about 10 minutes, the car would stall when slowing to a full stop, slowing to make a turn, or driving below 40mph. How was your safety or the safety of others put at risk? The car would cut off without warning. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The first incident happened in December, 2022. The car cut off while I was at the light. It started right up, but cut off again while pulling into my parking space.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? After driving for about 10 minutes, the car would stall when slowing to a full stop, slowing to make a turn, or driving below 40mph. How was your safety or the safety of others put at risk? The car would cut off without warning. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The first incident happened in December, 2022. The car cut off while I was at the light. It started right up, but cut off again while pulling into my parking space.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? After driving for about 10 minutes, the car would stall when slowing to a full stop, slowing to make a turn, or driving below 40mph. How was your safety or the safety of others put at risk? The car would cut off without warning. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The first incident happened in December, 2022. The car cut off while I was at the light. It started right up, but cut off again while pulling into my parking space.
Mfg Campaign: 11508936
Recall Date: Feb 24, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I toke the car in for the recalls it had on it back in the fall of 2022 to don Franklin kia in Somerset, Ky. The airbag light still goes on and off intermittently. It has been on steady for nearly 3weeks straight now. Since that did the recall of the clock spring of the air bag, they are wanting me to pay for the repair out right. It could be as much as $3500.00 for the air bag and module. I don't know why it's not covered since it didn't fix my problem the first time. Please help, any advice would be appreciated. Thank you Sincerely, Ricky Frazier 364 highway 26 Williamsburg, Ky 40769 606-234-5104
Corrective Action:
I toke the car in for the recalls it had on it back in the fall of 2022 to don Franklin kia in Somerset, Ky. The airbag light still goes on and off intermittently. It has been on steady for nearly 3weeks straight now. Since that did the recall of the clock spring of the air bag, they are wanting me to pay for the repair out right. It could be as much as $3500.00 for the air bag and module. I don't know why it's not covered since it didn't fix my problem the first time. Please help, any advice would be appreciated. Thank you Sincerely, Ricky Frazier 364 highway 26 Williamsburg, Ky 40769 606-234-5104
Additional Notes:
I toke the car in for the recalls it had on it back in the fall of 2022 to don Franklin kia in Somerset, Ky. The airbag light still goes on and off intermittently. It has been on steady for nearly 3weeks straight now. Since that did the recall of the clock spring of the air bag, they are wanting me to pay for the repair out right. It could be as much as $3500.00 for the air bag and module. I don't know why it's not covered since it didn't fix my problem the first time. Please help, any advice would be appreciated. Thank you Sincerely, Ricky Frazier 364 highway 26 Williamsburg, Ky 40769 606-234-5104
Mfg Campaign: 11501847
Recall Date: Jan 15, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This complaint is NOT against any incident on this vehicle per say but concerning Kia customer care. I am a potential buyer of this vehicle from Autonation 104 here in Denver, CO. And, I contacted Kia to provide me with the vehicle recall information so that I can be better educated to make a decision on whether or not I should buy a vehicle with an open recall status. However, Kia customer care 1 (800) 333-4542 flagrantly denied disclosing any information pertaining the recall status. Now, I am aware that recall information is also available on NHTSA and other free forums, however, my desire with the above call was to understand more about the recall that may or may not be already available publicly. For instance, whether or not this is a stop-sale recall, their advisory on an open recall vehicle as it relates to me and my family's safety, current wait times if I were to service the recall etc. But, they denied to share any information on the recall at all. I also filed a complaint to their customer care department through a voicemail (seriously?) because apparently that was the only option they make available. Details on the incident: On-call Phone number: 18003334542 Time: 10:11AM MST Date: 12/20/22 Per Federal law a vehicle manufacturer has to notify the customers/potential customers of any vehicle recall information that applies to the vehicle that the customer is intending to buy. Please let me know if you need any more information from me. Thank you,
Corrective Action:
This complaint is NOT against any incident on this vehicle per say but concerning Kia customer care. I am a potential buyer of this vehicle from Autonation 104 here in Denver, CO. And, I contacted Kia to provide me with the vehicle recall information so that I can be better educated to make a decision on whether or not I should buy a vehicle with an open recall status. However, Kia customer care 1 (800) 333-4542 flagrantly denied disclosing any information pertaining the recall status. Now, I am aware that recall information is also available on NHTSA and other free forums, however, my desire with the above call was to understand more about the recall that may or may not be already available publicly. For instance, whether or not this is a stop-sale recall, their advisory on an open recall vehicle as it relates to me and my family's safety, current wait times if I were to service the recall etc. But, they denied to share any information on the recall at all. I also filed a complaint to their customer care department through a voicemail (seriously?) because apparently that was the only option they make available. Details on the incident: On-call Phone number: 18003334542 Time: 10:11AM MST Date: 12/20/22 Per Federal law a vehicle manufacturer has to notify the customers/potential customers of any vehicle recall information that applies to the vehicle that the customer is intending to buy. Please let me know if you need any more information from me. Thank you,
Additional Notes:
This complaint is NOT against any incident on this vehicle per say but concerning Kia customer care. I am a potential buyer of this vehicle from Autonation 104 here in Denver, CO. And, I contacted Kia to provide me with the vehicle recall information so that I can be better educated to make a decision on whether or not I should buy a vehicle with an open recall status. However, Kia customer care 1 (800) 333-4542 flagrantly denied disclosing any information pertaining the recall status. Now, I am aware that recall information is also available on NHTSA and other free forums, however, my desire with the above call was to understand more about the recall that may or may not be already available publicly. For instance, whether or not this is a stop-sale recall, their advisory on an open recall vehicle as it relates to me and my family's safety, current wait times if I were to service the recall etc. But, they denied to share any information on the recall at all. I also filed a complaint to their customer care department through a voicemail (seriously?) because apparently that was the only option they make available. Details on the incident: On-call Phone number: 18003334542 Time: 10:11AM MST Date: 12/20/22 Per Federal law a vehicle manufacturer has to notify the customers/potential customers of any vehicle recall information that applies to the vehicle that the customer is intending to buy. Please let me know if you need any more information from me. Thank you,
Mfg Campaign: 11498520
Recall Date: Dec 22, 2022
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