Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC143
Recall Date: Jan 6, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC139
Recall Date: Oct 3, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC131
Recall Date: Apr 21, 2016
Consumer Complaints
970 ComplaintsKia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated. Additionally, the vehicle occasionally overheated while the coolant level was full. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The contact related the failure to a faulty low-pressure fuel pump. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated. Additionally, the vehicle occasionally overheated while the coolant level was full. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The contact related the failure to a faulty low-pressure fuel pump. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated. Additionally, the vehicle occasionally overheated while the coolant level was full. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The contact related the failure to a faulty low-pressure fuel pump. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11478880
Recall Date: Aug 11, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We're experience excessive oil burning. The oil is not leaking. Internet searches have led me to many others complaining of the same issue. The engine is at risk of seizing. This can cause accidents if it happens on the road and expensive damage to the engine. We get the low oil indicator lamp and we check the oil levels, it's a good quart or so low. I don't believe we're even getting 1000 miles before the lamp comes on again. We do have the dipstick to tell us it's low. We have not yet had it to a shop for futher investigation to see if a sensor is involved or not, but our mechanics have said burning oil is a common issue.
Corrective Action:
We're experience excessive oil burning. The oil is not leaking. Internet searches have led me to many others complaining of the same issue. The engine is at risk of seizing. This can cause accidents if it happens on the road and expensive damage to the engine. We get the low oil indicator lamp and we check the oil levels, it's a good quart or so low. I don't believe we're even getting 1000 miles before the lamp comes on again. We do have the dipstick to tell us it's low. We have not yet had it to a shop for futher investigation to see if a sensor is involved or not, but our mechanics have said burning oil is a common issue.
Additional Notes:
We're experience excessive oil burning. The oil is not leaking. Internet searches have led me to many others complaining of the same issue. The engine is at risk of seizing. This can cause accidents if it happens on the road and expensive damage to the engine. We get the low oil indicator lamp and we check the oil levels, it's a good quart or so low. I don't believe we're even getting 1000 miles before the lamp comes on again. We do have the dipstick to tell us it's low. We have not yet had it to a shop for futher investigation to see if a sensor is involved or not, but our mechanics have said burning oil is a common issue.
Mfg Campaign: 11478589
Recall Date: Aug 10, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Corrective Action:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Additional Notes:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Mfg Campaign: 11478428
Recall Date: Aug 9, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Corrective Action:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Additional Notes:
Despite maintaining the vehicle and replacing the battery, the car will have weird acceleration jumps during highway and city travel. It will also not start properly on occasion where it will idle rough and stall when trying to shift into drive or reverse.
Mfg Campaign: 11478428
Recall Date: Aug 9, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2016 is burning excessive oil. to the point I have to put oil in every 3 days.
Corrective Action:
My 2016 is burning excessive oil. to the point I have to put oil in every 3 days.
Additional Notes:
My 2016 is burning excessive oil. to the point I have to put oil in every 3 days.
Mfg Campaign: 11478070
Recall Date: Aug 7, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Odometer is going fast.Odometer is rolling very fast. Say if I travel 5-miles Odometer registering 15 miles. Calibrate Odometer.
Corrective Action:
My Odometer is going fast.Odometer is rolling very fast. Say if I travel 5-miles Odometer registering 15 miles. Calibrate Odometer.
Additional Notes:
My Odometer is going fast.Odometer is rolling very fast. Say if I travel 5-miles Odometer registering 15 miles. Calibrate Odometer.
Mfg Campaign: 11476957
Recall Date: Aug 1, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Mfg Campaign: 11476484
Recall Date: Jul 29, 2022
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while driving 65 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The contact also stated that she smelled an abnormal gasoline odor. The vehicle was taken to the dealer where it was diagnosed that an engine cylinder had failed. The dealer informed the contact that the vehicle could not repair under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) unless the engine was knocking. The vehicle was not repaired. The contact stated that the engine was misfiring while driving and the vehicle would not exceed 40 MPH. The vehicle was taken back to the dealer where it was diagnosed that the engine was misfiring and oil was leaking onto the spark plugs. The dealer informed the contact that she had to pay a repair fee for spark plug replacements, and then the dealer would determine whether the engine should be replaced under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000. The VIN was not available.
Mfg Campaign: 11476484
Recall Date: Jul 29, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving down the highway and lost power. check engine light came on the engine shut down and had to coast a mile down hill no shoulder to pull off to. came to a spot to pull over and tried starting it and it started but made a heck of a noise. took it to the dealership and it needs a new engine 60,234 miles on it no warning at all. just paid it off and received the title to it. in the mail the day before in the mail. lost power steering braking had too put it in neutral and coast down hill for a mile. this is mechanical engine failure and a safety issue. 2.4 liter GDI engine.
Corrective Action:
Driving down the highway and lost power. check engine light came on the engine shut down and had to coast a mile down hill no shoulder to pull off to. came to a spot to pull over and tried starting it and it started but made a heck of a noise. took it to the dealership and it needs a new engine 60,234 miles on it no warning at all. just paid it off and received the title to it. in the mail the day before in the mail. lost power steering braking had too put it in neutral and coast down hill for a mile. this is mechanical engine failure and a safety issue. 2.4 liter GDI engine.
Additional Notes:
Driving down the highway and lost power. check engine light came on the engine shut down and had to coast a mile down hill no shoulder to pull off to. came to a spot to pull over and tried starting it and it started but made a heck of a noise. took it to the dealership and it needs a new engine 60,234 miles on it no warning at all. just paid it off and received the title to it. in the mail the day before in the mail. lost power steering braking had too put it in neutral and coast down hill for a mile. this is mechanical engine failure and a safety issue. 2.4 liter GDI engine.
Mfg Campaign: 11476098
Recall Date: Jul 27, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We purchased car used on 11/27/19. Within 3 days it was chugging, engine light started blinking, and we were broke down on side of the road. Federico Kia in Wood River IL had us tow car to service and told us then that there was an issue with these engines and they would be “replacing a part, and if it does this again, we would qualify for new engine. Would have been nice to know about issue with fires in engine prior to buying an 18000 car. After paying $400 for rental car they said it was fixed. Drove ok for another 9 months and then same thing happened yet this time we could smell something burning under hood. We were by dealership when this happened and due to it chugging and engine light, we took and dropped off again. We were then told spark plugs and needed oil change again after we had just changed ourselves 2 months prior. Said they were “flushing out engine” . Total cost was over $200 for us for oil change and flush. They said technically we were over our warranty time. SMH. It hasn’t been right since we bought it. We can’t afford to make their service dept rich, so we were told they would have to charge from them. We have had to replace same spark plugs 6 times as of today. We were just driving it after oil changes every 3 months even if miles driven were under 2000, and it’s chugging again and smoke and smell from under hood again. This engine is going to catch fire i fear. I won’t drive past 10 miles from my home because I have engine that chugs and overheats. Oil is not cheap and we put 2 qts in every 2 weeks or so. Dealership said there were no oil leaks they could see and yet puddle under car many times. Can someone please help us?
Corrective Action:
We purchased car used on 11/27/19. Within 3 days it was chugging, engine light started blinking, and we were broke down on side of the road. Federico Kia in Wood River IL had us tow car to service and told us then that there was an issue with these engines and they would be “replacing a part, and if it does this again, we would qualify for new engine. Would have been nice to know about issue with fires in engine prior to buying an 18000 car. After paying $400 for rental car they said it was fixed. Drove ok for another 9 months and then same thing happened yet this time we could smell something burning under hood. We were by dealership when this happened and due to it chugging and engine light, we took and dropped off again. We were then told spark plugs and needed oil change again after we had just changed ourselves 2 months prior. Said they were “flushing out engine” . Total cost was over $200 for us for oil change and flush. They said technically we were over our warranty time. SMH. It hasn’t been right since we bought it. We can’t afford to make their service dept rich, so we were told they would have to charge from them. We have had to replace same spark plugs 6 times as of today. We were just driving it after oil changes every 3 months even if miles driven were under 2000, and it’s chugging again and smoke and smell from under hood again. This engine is going to catch fire i fear. I won’t drive past 10 miles from my home because I have engine that chugs and overheats. Oil is not cheap and we put 2 qts in every 2 weeks or so. Dealership said there were no oil leaks they could see and yet puddle under car many times. Can someone please help us?
Additional Notes:
We purchased car used on 11/27/19. Within 3 days it was chugging, engine light started blinking, and we were broke down on side of the road. Federico Kia in Wood River IL had us tow car to service and told us then that there was an issue with these engines and they would be “replacing a part, and if it does this again, we would qualify for new engine. Would have been nice to know about issue with fires in engine prior to buying an 18000 car. After paying $400 for rental car they said it was fixed. Drove ok for another 9 months and then same thing happened yet this time we could smell something burning under hood. We were by dealership when this happened and due to it chugging and engine light, we took and dropped off again. We were then told spark plugs and needed oil change again after we had just changed ourselves 2 months prior. Said they were “flushing out engine” . Total cost was over $200 for us for oil change and flush. They said technically we were over our warranty time. SMH. It hasn’t been right since we bought it. We can’t afford to make their service dept rich, so we were told they would have to charge from them. We have had to replace same spark plugs 6 times as of today. We were just driving it after oil changes every 3 months even if miles driven were under 2000, and it’s chugging again and smoke and smell from under hood again. This engine is going to catch fire i fear. I won’t drive past 10 miles from my home because I have engine that chugs and overheats. Oil is not cheap and we put 2 qts in every 2 weeks or so. Dealership said there were no oil leaks they could see and yet puddle under car many times. Can someone please help us?
Mfg Campaign: 11475535
Recall Date: Jul 24, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlights will randomly turn off when set on automatic lights. Turn signal might be part of the issue. Headlights will turn off when driving on winding road or randomly when you turn on the turning signal. I was driving rounding on the hillside when my headlights randomly turned off. So scary because I could have driven off the cliff. No specific dates because it happens consistently. I will enter the most recent but it goes back about 2years. I should add for safety sake, that it also happened when I was driving on a relatively straight-smooth road
Corrective Action:
Headlights will randomly turn off when set on automatic lights. Turn signal might be part of the issue. Headlights will turn off when driving on winding road or randomly when you turn on the turning signal. I was driving rounding on the hillside when my headlights randomly turned off. So scary because I could have driven off the cliff. No specific dates because it happens consistently. I will enter the most recent but it goes back about 2years. I should add for safety sake, that it also happened when I was driving on a relatively straight-smooth road
Additional Notes:
Headlights will randomly turn off when set on automatic lights. Turn signal might be part of the issue. Headlights will turn off when driving on winding road or randomly when you turn on the turning signal. I was driving rounding on the hillside when my headlights randomly turned off. So scary because I could have driven off the cliff. No specific dates because it happens consistently. I will enter the most recent but it goes back about 2years. I should add for safety sake, that it also happened when I was driving on a relatively straight-smooth road
Mfg Campaign: 11475212
Recall Date: Jul 21, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The City of memphis has seen a massive spike in motor vehicle thefts. Which i have been one of the Kia vehicles stolen & damage that cant be fixed quick with the steering column. The Memphis Police Department has described the situation as a car theft “epidemic.” The car thieves’ main targets are Hyundais and Kias, which account for approximately 66% of all thefts across all vehicles. Kia and Hyundai, as well as their joint design center, Hyundai Kia America Technical Center (“HATCI”). As the Complaint details, these car thieves figured out what an entire team of Hyundai and Kia engineers seemingly missed: the companies’ vehicles are designed and manufactured with subpar security measures, thereby making them incredibly easy to steal. These design flaws pose significant safety risks and create a substantial financial burden for consumers. the Complaint alleges that many Kia and Hyundai vehicles are equipped with a defect that makes them incredibly easy to steal. Although local media outlets have reported as much, the Complaint describes in detail the nature of the common defect present in these vehicles, including how the thieves are stealing these cars. Given the incredible public safety threat this has created, we did not want to exacerbate this problem by providing aspiring car thieves, a playbook on how to steal these vehicles. Something has to be done.
Corrective Action:
The City of memphis has seen a massive spike in motor vehicle thefts. Which i have been one of the Kia vehicles stolen & damage that cant be fixed quick with the steering column. The Memphis Police Department has described the situation as a car theft “epidemic.” The car thieves’ main targets are Hyundais and Kias, which account for approximately 66% of all thefts across all vehicles. Kia and Hyundai, as well as their joint design center, Hyundai Kia America Technical Center (“HATCI”). As the Complaint details, these car thieves figured out what an entire team of Hyundai and Kia engineers seemingly missed: the companies’ vehicles are designed and manufactured with subpar security measures, thereby making them incredibly easy to steal. These design flaws pose significant safety risks and create a substantial financial burden for consumers. the Complaint alleges that many Kia and Hyundai vehicles are equipped with a defect that makes them incredibly easy to steal. Although local media outlets have reported as much, the Complaint describes in detail the nature of the common defect present in these vehicles, including how the thieves are stealing these cars. Given the incredible public safety threat this has created, we did not want to exacerbate this problem by providing aspiring car thieves, a playbook on how to steal these vehicles. Something has to be done.
Additional Notes:
The City of memphis has seen a massive spike in motor vehicle thefts. Which i have been one of the Kia vehicles stolen & damage that cant be fixed quick with the steering column. The Memphis Police Department has described the situation as a car theft “epidemic.” The car thieves’ main targets are Hyundais and Kias, which account for approximately 66% of all thefts across all vehicles. Kia and Hyundai, as well as their joint design center, Hyundai Kia America Technical Center (“HATCI”). As the Complaint details, these car thieves figured out what an entire team of Hyundai and Kia engineers seemingly missed: the companies’ vehicles are designed and manufactured with subpar security measures, thereby making them incredibly easy to steal. These design flaws pose significant safety risks and create a substantial financial burden for consumers. the Complaint alleges that many Kia and Hyundai vehicles are equipped with a defect that makes them incredibly easy to steal. Although local media outlets have reported as much, the Complaint describes in detail the nature of the common defect present in these vehicles, including how the thieves are stealing these cars. Given the incredible public safety threat this has created, we did not want to exacerbate this problem by providing aspiring car thieves, a playbook on how to steal these vehicles. Something has to be done.
Mfg Campaign: 11474859
Recall Date: Jul 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while driving approximately 70 MPH, the vehicle decelerated independently. The contact stated that while attempting to accelerate the vehicle was vibrating abnormally. The oil level warning light was illuminated. The vehicle was previously taken to the dealer due to excessive oil consumption. The vehicle was towed to the local dealer and diagnosed with total engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,281.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while driving approximately 70 MPH, the vehicle decelerated independently. The contact stated that while attempting to accelerate the vehicle was vibrating abnormally. The oil level warning light was illuminated. The vehicle was previously taken to the dealer due to excessive oil consumption. The vehicle was towed to the local dealer and diagnosed with total engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,281.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while driving approximately 70 MPH, the vehicle decelerated independently. The contact stated that while attempting to accelerate the vehicle was vibrating abnormally. The oil level warning light was illuminated. The vehicle was previously taken to the dealer due to excessive oil consumption. The vehicle was towed to the local dealer and diagnosed with total engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,281.
Mfg Campaign: 11474726
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact was able to push the vehicle to the side of the road with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the local dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the contact failed to complete an unknown independent recall prior to the failure. However, the contact stated that she had not received the recall notification. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact was able to push the vehicle to the side of the road with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the local dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the contact failed to complete an unknown independent recall prior to the failure. However, the contact stated that she had not received the recall notification. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact was able to push the vehicle to the side of the road with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the local dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the contact failed to complete an unknown independent recall prior to the failure. However, the contact stated that she had not received the recall notification. The failure mileage was approximately 110,000.
Mfg Campaign: 11474755
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
My Seat Belt has never been that good but as of recently it won't retract at all
Corrective Action:
My Seat Belt has never been that good but as of recently it won't retract at all
Additional Notes:
My Seat Belt has never been that good but as of recently it won't retract at all
Mfg Campaign: 11474764
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Corrective Action:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Additional Notes:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Mfg Campaign: 11474792
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Corrective Action:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Additional Notes:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Mfg Campaign: 11474792
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Corrective Action:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Additional Notes:
My name is E........ M........ and I'm writing this email/complaint in hopes it can be resolved or you can pass this email along to the appropriate person or persons to have this matter looked into. We purchased a used 2016 Kia Optima a few years back and have had nothing but trouble, from electrical issues, recalls, transmission issues, oil consumption, and smoke coming through the air vents!!!! and there's more, the last time we had an issue and took it to a dealer for problems shifting, hard shifts, loss of power, and smoking, we were told the dealer could not duplicate the problems while driving it and that was that, not a damn thing fixed because apparently everyone is stupid or blind and I was more than pissed. On 7/13/22 the car has been at the dealer again (for almost two weeks now, but they were so busy they just got to it today) so the car is there for the same exact things listed before only this time they state the turbo turbine is bad and it's gonna be $4000.00 to fix it. First off NO, and secondly NO, I will not let this happen! BTW, please pay close attention to the part of smoke coming through the air vents!!!! Currently, the car is at a KIA dealer still, the general manager was to call me on the 14th and NEVER DID today is the 19th, I called today and they are acting like they don't even know me. NO warning lamps, the car can be completely out of oil, and still no engine or oil light will come on. The fact that this car has smoke coming through the air vents is of most concern, I need help dealing with this issue and will contact a lawyer if needed or if you advise me to. BTW I emailed all head people at Kia corporate and NO response from them as well. Thank you The consumer stated the general manager has the approval to move forward with the repairs and would like to rescind the complaint.
Mfg Campaign: 11474792
Recall Date: Jul 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
check engine light lit up when I was driving on a freeway, causing vehicle stalling. knocking noise was present when it occurred.
Corrective Action:
check engine light lit up when I was driving on a freeway, causing vehicle stalling. knocking noise was present when it occurred.
Additional Notes:
check engine light lit up when I was driving on a freeway, causing vehicle stalling. knocking noise was present when it occurred.
Mfg Campaign: 11474361
Recall Date: Jul 17, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
140000 miles motor will not start. Oil leak has been an issue and having to stick a quart of oil in every 1000 miles. Vehicle went into safe mode and wouldnt go faster than 35 mph. Then vehicle proceeded to cut off mid drive and will not start back.
Corrective Action:
140000 miles motor will not start. Oil leak has been an issue and having to stick a quart of oil in every 1000 miles. Vehicle went into safe mode and wouldnt go faster than 35 mph. Then vehicle proceeded to cut off mid drive and will not start back.
Additional Notes:
140000 miles motor will not start. Oil leak has been an issue and having to stick a quart of oil in every 1000 miles. Vehicle went into safe mode and wouldnt go faster than 35 mph. Then vehicle proceeded to cut off mid drive and will not start back.
Mfg Campaign: 11473695
Recall Date: Jul 13, 2022
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