Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
329 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Two issues with my vehicle: 1. When driving and stopped at a red light, the stop/start technology will engage, turning off my engine. Upon the light turning green again, my foot comes off the brake to hit the acceleration but the entire dashboard/electrical system restarts like the car has just been turned on. It has done this mid-driving (foot on the acceleration) as well; killing the entire electrical system. No warning lights or messages appear. 2. When driving longer distances (20+ miles), sometimes the vehicle engine will not turn off. I drove a distance of about 20 miles; got to the destination, parked the car and hit the start/stop button to turn off the engine. The entire interior electrical/dash was off but when I hopped out of the vehicle, the engine was still running. I have to re-enter the vehicle and turn it back on and off just to get the engine to turn off. No warning lights or signals appear. The dealership won't fix my issues; says they can't recreate the problems but I do have video evidence that the problems exist. It has happened periodically since I purchased my vehicle, a 2021 Seltos SX, in March of 2020.
Corrective Action:
Two issues with my vehicle: 1. When driving and stopped at a red light, the stop/start technology will engage, turning off my engine. Upon the light turning green again, my foot comes off the brake to hit the acceleration but the entire dashboard/electrical system restarts like the car has just been turned on. It has done this mid-driving (foot on the acceleration) as well; killing the entire electrical system. No warning lights or messages appear. 2. When driving longer distances (20+ miles), sometimes the vehicle engine will not turn off. I drove a distance of about 20 miles; got to the destination, parked the car and hit the start/stop button to turn off the engine. The entire interior electrical/dash was off but when I hopped out of the vehicle, the engine was still running. I have to re-enter the vehicle and turn it back on and off just to get the engine to turn off. No warning lights or signals appear. The dealership won't fix my issues; says they can't recreate the problems but I do have video evidence that the problems exist. It has happened periodically since I purchased my vehicle, a 2021 Seltos SX, in March of 2020.
Additional Notes:
Two issues with my vehicle: 1. When driving and stopped at a red light, the stop/start technology will engage, turning off my engine. Upon the light turning green again, my foot comes off the brake to hit the acceleration but the entire dashboard/electrical system restarts like the car has just been turned on. It has done this mid-driving (foot on the acceleration) as well; killing the entire electrical system. No warning lights or messages appear. 2. When driving longer distances (20+ miles), sometimes the vehicle engine will not turn off. I drove a distance of about 20 miles; got to the destination, parked the car and hit the start/stop button to turn off the engine. The entire interior electrical/dash was off but when I hopped out of the vehicle, the engine was still running. I have to re-enter the vehicle and turn it back on and off just to get the engine to turn off. No warning lights or signals appear. The dealership won't fix my issues; says they can't recreate the problems but I do have video evidence that the problems exist. It has happened periodically since I purchased my vehicle, a 2021 Seltos SX, in March of 2020.
Mfg Campaign: 11521499
Recall Date: May 11, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Corrective Action:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Additional Notes:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Mfg Campaign: 11521315
Recall Date: May 10, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Corrective Action:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Additional Notes:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Mfg Campaign: 11521315
Recall Date: May 10, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Corrective Action:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Additional Notes:
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Mfg Campaign: 11521315
Recall Date: May 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car has a serious rod knock since 7000 miles. They say nothing is wrong. Plus the engine burns a qt of oil every 600-800 miles.
Corrective Action:
Car has a serious rod knock since 7000 miles. They say nothing is wrong. Plus the engine burns a qt of oil every 600-800 miles.
Additional Notes:
Car has a serious rod knock since 7000 miles. They say nothing is wrong. Plus the engine burns a qt of oil every 600-800 miles.
Mfg Campaign: 11521143
Recall Date: May 9, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought vehicle new. At 30,000 miles, oil change came up off the stick. KIA did oil consumption test. Said it was within industry standard. Just had another oil change at 36,000 miles. Off the stick again.
Corrective Action:
Bought vehicle new. At 30,000 miles, oil change came up off the stick. KIA did oil consumption test. Said it was within industry standard. Just had another oil change at 36,000 miles. Off the stick again.
Additional Notes:
Bought vehicle new. At 30,000 miles, oil change came up off the stick. KIA did oil consumption test. Said it was within industry standard. Just had another oil change at 36,000 miles. Off the stick again.
Mfg Campaign: 11517186
Recall Date: Apr 15, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
RECALL INFO: 21V-259 recall for inconsistent heat treating process for piston oil rings. The dates for use of the recalled piston rings Nov 20,1019 -Oct 15, 2020. My Seltos was in production at the time the damaged oil rings were used. I took my Seltos in for the repair, MY VEHICLE WAS NOT repaired. A vibration test was done and a program update was installed to detect vibration. The vehicle still has the recalled damaged oil rings. Received a recall notice for Piston Oil Ring in summer of 2021. I took the car on July 20, 2021 for recall (21V-259). Kia's number for this recall is SC209. Piston Ring Inspection performed; Vibration scan completed. No parts replaced. During one of my oil changes in October 12, 2022, oil change shop had noticed sludge build up and recommend that I receive their engine cleaning service, so I did and thought it was strange as the mileage was at 41,250 and my last oil change on 6/20/2022 the mileage was at 37,723. In November of 2022, the vehicle began stalling at stop lights - no service lights present before or after the car stalled. I called the dealership immediately, they could not look at it until November 2, 2022. Report came back as unable to verify customer concern. BUT the paperwork shows another update regarding the oil piston ring. On January 30, 2023, the car stalled again 3 times on my way to work and then stalled for a final time and would not start. None of the Kia dealerships that I have contacted (including where I purchased the car from) are willing to do anything about this. The car is not drivable and I'm still making payments on a car I can't use. Kia REFUSES to provide me with the tech-line paperwork that determined that my car was not covered under warranty. I've been advised to hire an attorney.
Corrective Action:
RECALL INFO: 21V-259 recall for inconsistent heat treating process for piston oil rings. The dates for use of the recalled piston rings Nov 20,1019 -Oct 15, 2020. My Seltos was in production at the time the damaged oil rings were used. I took my Seltos in for the repair, MY VEHICLE WAS NOT repaired. A vibration test was done and a program update was installed to detect vibration. The vehicle still has the recalled damaged oil rings. Received a recall notice for Piston Oil Ring in summer of 2021. I took the car on July 20, 2021 for recall (21V-259). Kia's number for this recall is SC209. Piston Ring Inspection performed; Vibration scan completed. No parts replaced. During one of my oil changes in October 12, 2022, oil change shop had noticed sludge build up and recommend that I receive their engine cleaning service, so I did and thought it was strange as the mileage was at 41,250 and my last oil change on 6/20/2022 the mileage was at 37,723. In November of 2022, the vehicle began stalling at stop lights - no service lights present before or after the car stalled. I called the dealership immediately, they could not look at it until November 2, 2022. Report came back as unable to verify customer concern. BUT the paperwork shows another update regarding the oil piston ring. On January 30, 2023, the car stalled again 3 times on my way to work and then stalled for a final time and would not start. None of the Kia dealerships that I have contacted (including where I purchased the car from) are willing to do anything about this. The car is not drivable and I'm still making payments on a car I can't use. Kia REFUSES to provide me with the tech-line paperwork that determined that my car was not covered under warranty. I've been advised to hire an attorney.
Additional Notes:
RECALL INFO: 21V-259 recall for inconsistent heat treating process for piston oil rings. The dates for use of the recalled piston rings Nov 20,1019 -Oct 15, 2020. My Seltos was in production at the time the damaged oil rings were used. I took my Seltos in for the repair, MY VEHICLE WAS NOT repaired. A vibration test was done and a program update was installed to detect vibration. The vehicle still has the recalled damaged oil rings. Received a recall notice for Piston Oil Ring in summer of 2021. I took the car on July 20, 2021 for recall (21V-259). Kia's number for this recall is SC209. Piston Ring Inspection performed; Vibration scan completed. No parts replaced. During one of my oil changes in October 12, 2022, oil change shop had noticed sludge build up and recommend that I receive their engine cleaning service, so I did and thought it was strange as the mileage was at 41,250 and my last oil change on 6/20/2022 the mileage was at 37,723. In November of 2022, the vehicle began stalling at stop lights - no service lights present before or after the car stalled. I called the dealership immediately, they could not look at it until November 2, 2022. Report came back as unable to verify customer concern. BUT the paperwork shows another update regarding the oil piston ring. On January 30, 2023, the car stalled again 3 times on my way to work and then stalled for a final time and would not start. None of the Kia dealerships that I have contacted (including where I purchased the car from) are willing to do anything about this. The car is not drivable and I'm still making payments on a car I can't use. Kia REFUSES to provide me with the tech-line paperwork that determined that my car was not covered under warranty. I've been advised to hire an attorney.
Mfg Campaign: 11512000
Recall Date: Mar 15, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
A Unknown component has failed with the vehicles fuel system. The service center at the Kia Dealership was unable to clear the associated Check engine light after numerous attempts. This is the Third time I tuned in for this same reason. The First time they attempted to resolve by replacing O2 sensor. After a Few weeks the Check engine light returned. Then I was told it was my Spark plugs. After one trip from dealership to home the check engine light appeared again. I returned to service center and it has been there for over a Month. Kia corporate scheduled a Tech to come and Assist with the problem. I am deeply concerned that my safety may be at risk for a Faulty fuel system that may fail while I’m in route to work. I work for the Utility 74 miles away from home and I am an Essential worker to the great city of New York. I support the Transmission cable systems reliability and respond to emergency directly with this Vehicle. I am requesting assurances that I will not be the first of many in a future realized safety recall. The Company has had Many most recently with these kind of fuel system failures if my memory serves me right.
Corrective Action:
A Unknown component has failed with the vehicles fuel system. The service center at the Kia Dealership was unable to clear the associated Check engine light after numerous attempts. This is the Third time I tuned in for this same reason. The First time they attempted to resolve by replacing O2 sensor. After a Few weeks the Check engine light returned. Then I was told it was my Spark plugs. After one trip from dealership to home the check engine light appeared again. I returned to service center and it has been there for over a Month. Kia corporate scheduled a Tech to come and Assist with the problem. I am deeply concerned that my safety may be at risk for a Faulty fuel system that may fail while I’m in route to work. I work for the Utility 74 miles away from home and I am an Essential worker to the great city of New York. I support the Transmission cable systems reliability and respond to emergency directly with this Vehicle. I am requesting assurances that I will not be the first of many in a future realized safety recall. The Company has had Many most recently with these kind of fuel system failures if my memory serves me right.
Additional Notes:
A Unknown component has failed with the vehicles fuel system. The service center at the Kia Dealership was unable to clear the associated Check engine light after numerous attempts. This is the Third time I tuned in for this same reason. The First time they attempted to resolve by replacing O2 sensor. After a Few weeks the Check engine light returned. Then I was told it was my Spark plugs. After one trip from dealership to home the check engine light appeared again. I returned to service center and it has been there for over a Month. Kia corporate scheduled a Tech to come and Assist with the problem. I am deeply concerned that my safety may be at risk for a Faulty fuel system that may fail while I’m in route to work. I work for the Utility 74 miles away from home and I am an Essential worker to the great city of New York. I support the Transmission cable systems reliability and respond to emergency directly with this Vehicle. I am requesting assurances that I will not be the first of many in a future realized safety recall. The Company has had Many most recently with these kind of fuel system failures if my memory serves me right.
Mfg Campaign: 11511519
Recall Date: Mar 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Our 2021 Kia Seltos with 19K miles, stopped running at 55 mph. The engine also started producing a slight knocking noise. The dealer asked for maintenance records for proof of oil changes. We provide them, but we have been getting the run around from both dealer and Kia Corporate, each telling us that the other has denied our claim and and now have been denied a repair once again after 8 phone calls.. There were no warnings, light or over temp indicated on the dashboard. The engine actually still runs.They have told us that the oil was low and that there was sludge in the valve cover. This engine apparently consumed 4.5 qrts of oil in 4K miles. The warranty oil change for this engine is 7500 miles of which we complied with as indicated by the invoices we submitted. There is known and documented problem with oil consumption with this engine. Please advise...Thnk you [XXX] and [XXX]. [XXX]. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Our 2021 Kia Seltos with 19K miles, stopped running at 55 mph. The engine also started producing a slight knocking noise. The dealer asked for maintenance records for proof of oil changes. We provide them, but we have been getting the run around from both dealer and Kia Corporate, each telling us that the other has denied our claim and and now have been denied a repair once again after 8 phone calls.. There were no warnings, light or over temp indicated on the dashboard. The engine actually still runs.They have told us that the oil was low and that there was sludge in the valve cover. This engine apparently consumed 4.5 qrts of oil in 4K miles. The warranty oil change for this engine is 7500 miles of which we complied with as indicated by the invoices we submitted. There is known and documented problem with oil consumption with this engine. Please advise...Thnk you [XXX] and [XXX]. [XXX]. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Our 2021 Kia Seltos with 19K miles, stopped running at 55 mph. The engine also started producing a slight knocking noise. The dealer asked for maintenance records for proof of oil changes. We provide them, but we have been getting the run around from both dealer and Kia Corporate, each telling us that the other has denied our claim and and now have been denied a repair once again after 8 phone calls.. There were no warnings, light or over temp indicated on the dashboard. The engine actually still runs.They have told us that the oil was low and that there was sludge in the valve cover. This engine apparently consumed 4.5 qrts of oil in 4K miles. The warranty oil change for this engine is 7500 miles of which we complied with as indicated by the invoices we submitted. There is known and documented problem with oil consumption with this engine. Please advise...Thnk you [XXX] and [XXX]. [XXX]. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11510509
Recall Date: Mar 6, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine is consuming or burning oil. 2.0l. Left me stranded on the road.
Corrective Action:
Engine is consuming or burning oil. 2.0l. Left me stranded on the road.
Additional Notes:
Engine is consuming or burning oil. 2.0l. Left me stranded on the road.
Mfg Campaign: 11506747
Recall Date: Feb 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAD MY OIL CHANGED ON 1/31/23; FULL SERVICE WHICH INCLUDED THE OIL FILTER. ON 2/7/23 I TOOK MY CAR IN TO HAVE THE TIRES ROTATED AND I WAS TOLD AT THAT TIME THAT THE OIL WAS LEAKING (SEE ATTACHED LINK) FOR VIDEO https://59366-3.iserviceauto.com/bb86c72ec423e6b2cf9b4cb7be840d0c071f0280 WHICH WAS RECEIVED FROM LAFONTAINTE TOYOTA HYUNDAI KIA SUZUKI SCION. IF I HAD NOT TAKEN MY CAR IN FOR THE TIRE ROTATION I WOULD NOT HAVE KNOWN THE OIL WAS LEAKING AND ENGINE DAMAGE WOULD HAVE RESULTED. NOW I AM GOING TO PANIC EVERY TIME MY OIL IS CHANGED. THIS NEEDS TO BE A RECALL BEFORE OTHERS EXPERIENCE THIS CATASTROPHE. I WAS TOLD THAT THIS HAS HAPPENED TO OTHERS AND IS NOT A RARE OCCURRENCE.
Corrective Action:
I HAD MY OIL CHANGED ON 1/31/23; FULL SERVICE WHICH INCLUDED THE OIL FILTER. ON 2/7/23 I TOOK MY CAR IN TO HAVE THE TIRES ROTATED AND I WAS TOLD AT THAT TIME THAT THE OIL WAS LEAKING (SEE ATTACHED LINK) FOR VIDEO https://59366-3.iserviceauto.com/bb86c72ec423e6b2cf9b4cb7be840d0c071f0280 WHICH WAS RECEIVED FROM LAFONTAINTE TOYOTA HYUNDAI KIA SUZUKI SCION. IF I HAD NOT TAKEN MY CAR IN FOR THE TIRE ROTATION I WOULD NOT HAVE KNOWN THE OIL WAS LEAKING AND ENGINE DAMAGE WOULD HAVE RESULTED. NOW I AM GOING TO PANIC EVERY TIME MY OIL IS CHANGED. THIS NEEDS TO BE A RECALL BEFORE OTHERS EXPERIENCE THIS CATASTROPHE. I WAS TOLD THAT THIS HAS HAPPENED TO OTHERS AND IS NOT A RARE OCCURRENCE.
Additional Notes:
I HAD MY OIL CHANGED ON 1/31/23; FULL SERVICE WHICH INCLUDED THE OIL FILTER. ON 2/7/23 I TOOK MY CAR IN TO HAVE THE TIRES ROTATED AND I WAS TOLD AT THAT TIME THAT THE OIL WAS LEAKING (SEE ATTACHED LINK) FOR VIDEO https://59366-3.iserviceauto.com/bb86c72ec423e6b2cf9b4cb7be840d0c071f0280 WHICH WAS RECEIVED FROM LAFONTAINTE TOYOTA HYUNDAI KIA SUZUKI SCION. IF I HAD NOT TAKEN MY CAR IN FOR THE TIRE ROTATION I WOULD NOT HAVE KNOWN THE OIL WAS LEAKING AND ENGINE DAMAGE WOULD HAVE RESULTED. NOW I AM GOING TO PANIC EVERY TIME MY OIL IS CHANGED. THIS NEEDS TO BE A RECALL BEFORE OTHERS EXPERIENCE THIS CATASTROPHE. I WAS TOLD THAT THIS HAS HAPPENED TO OTHERS AND IS NOT A RARE OCCURRENCE.
Mfg Campaign: 11506749
Recall Date: Feb 11, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2021 Kia Seltos. The contact stated while driving 60 mph, the sunroof shuttered without impact. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 51,268.
Corrective Action:
The contact owns a 2021 Kia Seltos. The contact stated while driving 60 mph, the sunroof shuttered without impact. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 51,268.
Additional Notes:
The contact owns a 2021 Kia Seltos. The contact stated while driving 60 mph, the sunroof shuttered without impact. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 51,268.
Mfg Campaign: 11504899
Recall Date: Feb 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine started to misfire which caused sever shaking of the car. This resulted in the car being difficult to drive and inconsistent engine power. The car was inspected by a Kia dealer and it recognized the codes upon scanning of the misfire. The Kia dealer moved spark plugs between cylinders and said it was fixed.
Corrective Action:
The engine started to misfire which caused sever shaking of the car. This resulted in the car being difficult to drive and inconsistent engine power. The car was inspected by a Kia dealer and it recognized the codes upon scanning of the misfire. The Kia dealer moved spark plugs between cylinders and said it was fixed.
Additional Notes:
The engine started to misfire which caused sever shaking of the car. This resulted in the car being difficult to drive and inconsistent engine power. The car was inspected by a Kia dealer and it recognized the codes upon scanning of the misfire. The Kia dealer moved spark plugs between cylinders and said it was fixed.
Mfg Campaign: 11504242
Recall Date: Jan 28, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Two weeks after the car was repaired for a misfiring enginer, the car started misfiring again, luckily this time prior to starting to drive on public roads. Car was towed back to dealer and they replaced spark plugs; picked car up from this fix today.
Corrective Action:
Two weeks after the car was repaired for a misfiring enginer, the car started misfiring again, luckily this time prior to starting to drive on public roads. Car was towed back to dealer and they replaced spark plugs; picked car up from this fix today.
Additional Notes:
Two weeks after the car was repaired for a misfiring enginer, the car started misfiring again, luckily this time prior to starting to drive on public roads. Car was towed back to dealer and they replaced spark plugs; picked car up from this fix today.
Mfg Campaign: 11504243
Recall Date: Jan 28, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Re: 11501726 Following up from Friday January 13, 2023 After submitting my first statement, on Saturday January 14, 2023 I went to get an oil change and documents of oil change history. I was advised to go directly to Luther Kia Inver Grove Heights immediately after my oil change appointment was finished. In the entrance of the Kia Luther lot my engine failed and locked up. Gravity allowed my car to coast into the first open parking spot within that lot. Monday January 16, 2023 Kia Luther confirmed the engine will need to be replaced. I was advised to call Kia customer care.
Corrective Action:
Re: 11501726 Following up from Friday January 13, 2023 After submitting my first statement, on Saturday January 14, 2023 I went to get an oil change and documents of oil change history. I was advised to go directly to Luther Kia Inver Grove Heights immediately after my oil change appointment was finished. In the entrance of the Kia Luther lot my engine failed and locked up. Gravity allowed my car to coast into the first open parking spot within that lot. Monday January 16, 2023 Kia Luther confirmed the engine will need to be replaced. I was advised to call Kia customer care.
Additional Notes:
Re: 11501726 Following up from Friday January 13, 2023 After submitting my first statement, on Saturday January 14, 2023 I went to get an oil change and documents of oil change history. I was advised to go directly to Luther Kia Inver Grove Heights immediately after my oil change appointment was finished. In the entrance of the Kia Luther lot my engine failed and locked up. Gravity allowed my car to coast into the first open parking spot within that lot. Monday January 16, 2023 Kia Luther confirmed the engine will need to be replaced. I was advised to call Kia customer care.
Mfg Campaign: 11502092
Recall Date: Jan 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While entering a roundabout, the throttle was released and brakes applied. Auto start/ stop light came on. Loud grinding occurred and all light notifications came up on the dashboard. Resulting in the car completely stalling. After putting the car in park it struggled to restart. Once it did, with more loud grinding, the oil was checked by a technician. The oil was almost completely gone. No leaks were present. After replacement of the filter and new oil added, the grinding and whining noises are consistent from the start time, running time till it is shut off.
Corrective Action:
While entering a roundabout, the throttle was released and brakes applied. Auto start/ stop light came on. Loud grinding occurred and all light notifications came up on the dashboard. Resulting in the car completely stalling. After putting the car in park it struggled to restart. Once it did, with more loud grinding, the oil was checked by a technician. The oil was almost completely gone. No leaks were present. After replacement of the filter and new oil added, the grinding and whining noises are consistent from the start time, running time till it is shut off.
Additional Notes:
While entering a roundabout, the throttle was released and brakes applied. Auto start/ stop light came on. Loud grinding occurred and all light notifications came up on the dashboard. Resulting in the car completely stalling. After putting the car in park it struggled to restart. Once it did, with more loud grinding, the oil was checked by a technician. The oil was almost completely gone. No leaks were present. After replacement of the filter and new oil added, the grinding and whining noises are consistent from the start time, running time till it is shut off.
Mfg Campaign: 11501726
Recall Date: Jan 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption. Oil level is below the dipstick before 3000 miles since last oil change. This issue can lead to engine seizure and vehicle stopping ing traffic. This issue has been identified and recalled in Canada but not yet in the United States.
Corrective Action:
Excessive oil consumption. Oil level is below the dipstick before 3000 miles since last oil change. This issue can lead to engine seizure and vehicle stopping ing traffic. This issue has been identified and recalled in Canada but not yet in the United States.
Additional Notes:
Excessive oil consumption. Oil level is below the dipstick before 3000 miles since last oil change. This issue can lead to engine seizure and vehicle stopping ing traffic. This issue has been identified and recalled in Canada but not yet in the United States.
Mfg Campaign: 11501365
Recall Date: Jan 11, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. October 2022 started noticing when stopped for 15+ sec. electrical dash/and screen completely restart when transmission would come back on from being in off position. Happened also while releasing seat belt. 2. Horn would malfunction and go to voice command when pressed or not work at all. Very intermittent. 3. Gears not shifting smoothly, car is jolty, not accelerating well, and getting a slight grinding feeling, running rough, missing shifts or not shifting until it revs high. *no warning indicators have illuminated. My dealer suggested doing an "software update" which did not correct the problem and they are unresponsive otherwise. I have had vehicle in 3 times and each time they just weren't prepared or had no plan to remedy. The problem has been confirmed by the dealer and I have also take a video of the issue. It is available for inspection. Safety is a concern considering the electrical issue plus the seat belt and horn. Unsure if the electrical system is reliable during a crash and if my safety belt and airbags are effected.
Corrective Action:
1. October 2022 started noticing when stopped for 15+ sec. electrical dash/and screen completely restart when transmission would come back on from being in off position. Happened also while releasing seat belt. 2. Horn would malfunction and go to voice command when pressed or not work at all. Very intermittent. 3. Gears not shifting smoothly, car is jolty, not accelerating well, and getting a slight grinding feeling, running rough, missing shifts or not shifting until it revs high. *no warning indicators have illuminated. My dealer suggested doing an "software update" which did not correct the problem and they are unresponsive otherwise. I have had vehicle in 3 times and each time they just weren't prepared or had no plan to remedy. The problem has been confirmed by the dealer and I have also take a video of the issue. It is available for inspection. Safety is a concern considering the electrical issue plus the seat belt and horn. Unsure if the electrical system is reliable during a crash and if my safety belt and airbags are effected.
Additional Notes:
1. October 2022 started noticing when stopped for 15+ sec. electrical dash/and screen completely restart when transmission would come back on from being in off position. Happened also while releasing seat belt. 2. Horn would malfunction and go to voice command when pressed or not work at all. Very intermittent. 3. Gears not shifting smoothly, car is jolty, not accelerating well, and getting a slight grinding feeling, running rough, missing shifts or not shifting until it revs high. *no warning indicators have illuminated. My dealer suggested doing an "software update" which did not correct the problem and they are unresponsive otherwise. I have had vehicle in 3 times and each time they just weren't prepared or had no plan to remedy. The problem has been confirmed by the dealer and I have also take a video of the issue. It is available for inspection. Safety is a concern considering the electrical issue plus the seat belt and horn. Unsure if the electrical system is reliable during a crash and if my safety belt and airbags are effected.
Mfg Campaign: 11500150
Recall Date: Jan 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact’s girlfriend owns a 2021 Kia Seltos. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle started to stall while idling. The vehicle was towed to the dealer where it was diagnosed and determined that the engine was consuming an abnormal amount of engine oil. The contact was informed that the engine needed to be replaced. There was no warning light illuminated. The contact referenced NHTSA Campaign Number: 21V259000 (Engine). The manufacturer was notified of the failure and the contact was advised to have the vehicle towed to the dealer, but no further assistance was provided. The failure mileage was approximately 22,000.
Corrective Action:
The contact’s girlfriend owns a 2021 Kia Seltos. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle started to stall while idling. The vehicle was towed to the dealer where it was diagnosed and determined that the engine was consuming an abnormal amount of engine oil. The contact was informed that the engine needed to be replaced. There was no warning light illuminated. The contact referenced NHTSA Campaign Number: 21V259000 (Engine). The manufacturer was notified of the failure and the contact was advised to have the vehicle towed to the dealer, but no further assistance was provided. The failure mileage was approximately 22,000.
Additional Notes:
The contact’s girlfriend owns a 2021 Kia Seltos. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle started to stall while idling. The vehicle was towed to the dealer where it was diagnosed and determined that the engine was consuming an abnormal amount of engine oil. The contact was informed that the engine needed to be replaced. There was no warning light illuminated. The contact referenced NHTSA Campaign Number: 21V259000 (Engine). The manufacturer was notified of the failure and the contact was advised to have the vehicle towed to the dealer, but no further assistance was provided. The failure mileage was approximately 22,000.
Mfg Campaign: 11500190
Recall Date: Jan 4, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Corrective Action:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Additional Notes:
ON 11/26/22 I was driving down the road my Kia Seltos showed error messages on the dashboard saying ERROR and then Power Train off, the car then shut off at 55 mph and smoke filled my cabin, I got the car pulled over and called the fire department, there was no flames just smoke and smelled like electrical. It was then after 2 weeks taken to a dealership where they inspected the car and stated the fire was in the engine and the engine needs to be replaced. After doing research on this car and the issue there were at least 4 other complaints filed with KIA AMERICA about this issue
Mfg Campaign: 11499859
Recall Date: Jan 3, 2023
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