Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was burning oil in my car. I had put oil in my sorento every 1000 miles. I had ask the service dept about when I had 92000 miles. She then informed me that was normal and if I had put more oil in there that I might have a problem. I thought I was under warranty at that time through Kia but was informed that I didn’t have warranty unless I bought it extra. I gave over 109783 miles on it now and blown a rod. I got a tune up about 2 weeks ago and they told me I burning oil and they thought I might have a leak inside the motor possibly in one my rods. A week after I got a tune I blew a rod. I have read that sorento are known to have these problems. What they said they built the engines and never fixed the problem they had on blowing there engine. They’d said they don’t drill there heads properly. They don’t allow enough oil into cylinders and the engine blows. I have put oil in the car every 1000 miles . I should not have replace that much oil all the time.
Corrective Action:
I was burning oil in my car. I had put oil in my sorento every 1000 miles. I had ask the service dept about when I had 92000 miles. She then informed me that was normal and if I had put more oil in there that I might have a problem. I thought I was under warranty at that time through Kia but was informed that I didn’t have warranty unless I bought it extra. I gave over 109783 miles on it now and blown a rod. I got a tune up about 2 weeks ago and they told me I burning oil and they thought I might have a leak inside the motor possibly in one my rods. A week after I got a tune I blew a rod. I have read that sorento are known to have these problems. What they said they built the engines and never fixed the problem they had on blowing there engine. They’d said they don’t drill there heads properly. They don’t allow enough oil into cylinders and the engine blows. I have put oil in the car every 1000 miles . I should not have replace that much oil all the time.
Additional Notes:
I was burning oil in my car. I had put oil in my sorento every 1000 miles. I had ask the service dept about when I had 92000 miles. She then informed me that was normal and if I had put more oil in there that I might have a problem. I thought I was under warranty at that time through Kia but was informed that I didn’t have warranty unless I bought it extra. I gave over 109783 miles on it now and blown a rod. I got a tune up about 2 weeks ago and they told me I burning oil and they thought I might have a leak inside the motor possibly in one my rods. A week after I got a tune I blew a rod. I have read that sorento are known to have these problems. What they said they built the engines and never fixed the problem they had on blowing there engine. They’d said they don’t drill there heads properly. They don’t allow enough oil into cylinders and the engine blows. I have put oil in the car every 1000 miles . I should not have replace that much oil all the time.
Mfg Campaign: 11595263
Recall Date: Jun 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine lost power while driving at normal speed(45 mph). Car will not start after stalling after coming to stop. This is after three years of massive oil usage and dozens of spark plug failures. Dealer and manufacturer were made aware of situation. They couldn't or wouldn't replace engine unless it completely failed or caught fire. Now that it has failed, it is beyond the "warranty". Researching this model year, it is obvious they have an issue that needs to be addressed.
Corrective Action:
Engine lost power while driving at normal speed(45 mph). Car will not start after stalling after coming to stop. This is after three years of massive oil usage and dozens of spark plug failures. Dealer and manufacturer were made aware of situation. They couldn't or wouldn't replace engine unless it completely failed or caught fire. Now that it has failed, it is beyond the "warranty". Researching this model year, it is obvious they have an issue that needs to be addressed.
Additional Notes:
Engine lost power while driving at normal speed(45 mph). Car will not start after stalling after coming to stop. This is after three years of massive oil usage and dozens of spark plug failures. Dealer and manufacturer were made aware of situation. They couldn't or wouldn't replace engine unless it completely failed or caught fire. Now that it has failed, it is beyond the "warranty". Researching this model year, it is obvious they have an issue that needs to be addressed.
Mfg Campaign: 11595303
Recall Date: Jun 19, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint color - white pearl- is peeling off the hood of the car.
Corrective Action:
The paint color - white pearl- is peeling off the hood of the car.
Additional Notes:
The paint color - white pearl- is peeling off the hood of the car.
Mfg Campaign: 11594814
Recall Date: Jun 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Corrective Action:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Additional Notes:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Mfg Campaign: 11594655
Recall Date: Jun 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Corrective Action:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Additional Notes:
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.
Mfg Campaign: 11594655
Recall Date: Jun 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Snow White Pearl paint is coming off of the vehicle due to issue of the paint is not adhering to the sealant coat on the car. This is causing big chunks of paint being removed when it rains heavily. KIA knows about this issue, when I talked to a manager at their body shop he informed me that this is a ongoing issue with this paint color. KIA doesn't want to take ownership of the problem.
Corrective Action:
The Snow White Pearl paint is coming off of the vehicle due to issue of the paint is not adhering to the sealant coat on the car. This is causing big chunks of paint being removed when it rains heavily. KIA knows about this issue, when I talked to a manager at their body shop he informed me that this is a ongoing issue with this paint color. KIA doesn't want to take ownership of the problem.
Additional Notes:
The Snow White Pearl paint is coming off of the vehicle due to issue of the paint is not adhering to the sealant coat on the car. This is causing big chunks of paint being removed when it rains heavily. KIA knows about this issue, when I talked to a manager at their body shop he informed me that this is a ongoing issue with this paint color. KIA doesn't want to take ownership of the problem.
Mfg Campaign: 11594437
Recall Date: Jun 14, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Corrective Action:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Additional Notes:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Mfg Campaign: 11594481
Recall Date: Jun 14, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Corrective Action:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Additional Notes:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Mfg Campaign: 11594481
Recall Date: Jun 14, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Corrective Action:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Additional Notes:
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Mfg Campaign: 11594481
Recall Date: Jun 14, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine seized without any warning. There was no sounds no smoke no anything that would indicate a issue with the engine. After engine failure come to find out that there is a little over three quarts of oil missing with no leak and no warning light came up on the dash, which if it had it would have saved me from having this happened where they now want me to replace the engine. There are many different recalls and complaints about this same problem with the 3.3 l V6 and I don't think owners should have to take on the large cost of repairs due to a manufacturer's defect. We tried to get to a mechanic shop fast enough where they stated that the car was missing that much oil and we tried adding the oil back but it was already too late. The car is currently at a Kia dealership with a seized motor.
Corrective Action:
The engine seized without any warning. There was no sounds no smoke no anything that would indicate a issue with the engine. After engine failure come to find out that there is a little over three quarts of oil missing with no leak and no warning light came up on the dash, which if it had it would have saved me from having this happened where they now want me to replace the engine. There are many different recalls and complaints about this same problem with the 3.3 l V6 and I don't think owners should have to take on the large cost of repairs due to a manufacturer's defect. We tried to get to a mechanic shop fast enough where they stated that the car was missing that much oil and we tried adding the oil back but it was already too late. The car is currently at a Kia dealership with a seized motor.
Additional Notes:
The engine seized without any warning. There was no sounds no smoke no anything that would indicate a issue with the engine. After engine failure come to find out that there is a little over three quarts of oil missing with no leak and no warning light came up on the dash, which if it had it would have saved me from having this happened where they now want me to replace the engine. There are many different recalls and complaints about this same problem with the 3.3 l V6 and I don't think owners should have to take on the large cost of repairs due to a manufacturer's defect. We tried to get to a mechanic shop fast enough where they stated that the car was missing that much oil and we tried adding the oil back but it was already too late. The car is currently at a Kia dealership with a seized motor.
Mfg Campaign: 11593756
Recall Date: Jun 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My engine made a loud knocking sound and started shaking I tried to start after car was cut off but noise was worse. I then called for roadside assistance from my insurance policy. My 100,00 mile warranty is not in effect. My car was towed to my home at an out of pocket cost of$269.07 on May 20, 2024 I have not driven the car since and have been carless. I have spent approximately $1200 dollars on car rentals. I had a mechanic come by my house and he said it sounded like I would need a new engine. I checked on the price and it is out of my reach. I am retired senior citizen and really don't have $2000-$3000 to purchase an engine. I have done all recalls as, my car does not have a trailer hitch. What can be done to help.
Corrective Action:
My engine made a loud knocking sound and started shaking I tried to start after car was cut off but noise was worse. I then called for roadside assistance from my insurance policy. My 100,00 mile warranty is not in effect. My car was towed to my home at an out of pocket cost of$269.07 on May 20, 2024 I have not driven the car since and have been carless. I have spent approximately $1200 dollars on car rentals. I had a mechanic come by my house and he said it sounded like I would need a new engine. I checked on the price and it is out of my reach. I am retired senior citizen and really don't have $2000-$3000 to purchase an engine. I have done all recalls as, my car does not have a trailer hitch. What can be done to help.
Additional Notes:
My engine made a loud knocking sound and started shaking I tried to start after car was cut off but noise was worse. I then called for roadside assistance from my insurance policy. My 100,00 mile warranty is not in effect. My car was towed to my home at an out of pocket cost of$269.07 on May 20, 2024 I have not driven the car since and have been carless. I have spent approximately $1200 dollars on car rentals. I had a mechanic come by my house and he said it sounded like I would need a new engine. I checked on the price and it is out of my reach. I am retired senior citizen and really don't have $2000-$3000 to purchase an engine. I have done all recalls as, my car does not have a trailer hitch. What can be done to help.
Mfg Campaign: 11593488
Recall Date: Jun 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Corrective Action:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Additional Notes:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Mfg Campaign: 11593266
Recall Date: Jun 9, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Corrective Action:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Additional Notes:
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Mfg Campaign: 11593266
Recall Date: Jun 9, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2016 Kia Sorento with 80,000 snow white pedal paint peeling at a rapid paste. Factory defect
Corrective Action:
2016 Kia Sorento with 80,000 snow white pedal paint peeling at a rapid paste. Factory defect
Additional Notes:
2016 Kia Sorento with 80,000 snow white pedal paint peeling at a rapid paste. Factory defect
Mfg Campaign: 11593190
Recall Date: Jun 8, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.
Corrective Action:
The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.
Additional Notes:
The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.
Mfg Campaign: 11593205
Recall Date: Jun 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car
Corrective Action:
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car
Additional Notes:
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car
Mfg Campaign: 11593020
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.
Mfg Campaign: 11593035
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Corrective Action:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Additional Notes:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Mfg Campaign: 11593069
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Corrective Action:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Additional Notes:
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Mfg Campaign: 11593069
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
My gear shift has been stuck in park almost 2 months now. I've been using a screwdriver in order to move the gear from park to reverse.
Corrective Action:
My gear shift has been stuck in park almost 2 months now. I've been using a screwdriver in order to move the gear from park to reverse.
Additional Notes:
My gear shift has been stuck in park almost 2 months now. I've been using a screwdriver in order to move the gear from park to reverse.
Mfg Campaign: 11593147
Recall Date: Jun 7, 2024
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