Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Cruise control was set on 60, went up a non steep incline I drive everyday and vehicle suddenly stopped functioning properly. Took off the cruise, step on the accelerator, no power and no response. Also no warning lights are on, no dash lights came on until I was able to stop the vehicle and shift to park. Turned off the engine and it never turned over again. My safety was put at risk and others on the road due to there being no warning to this happening and lack of control I had over the vehicle. I have had it inspected by my mechanic and he is telling me it was a catastrophic failure and the engine blew. Cost of repair isn't much less than a new vehicle. I have no trade in value on a car I purchased brand new 7 years ago. I have to scrap a vehicle I should be able to trade in for 5K at least. According to an article I found from Nov 2023 this has recently been found to be an issue with these models. I took really good care of this vehicle, it still blew up on me, and put me in danger.
Corrective Action:
Cruise control was set on 60, went up a non steep incline I drive everyday and vehicle suddenly stopped functioning properly. Took off the cruise, step on the accelerator, no power and no response. Also no warning lights are on, no dash lights came on until I was able to stop the vehicle and shift to park. Turned off the engine and it never turned over again. My safety was put at risk and others on the road due to there being no warning to this happening and lack of control I had over the vehicle. I have had it inspected by my mechanic and he is telling me it was a catastrophic failure and the engine blew. Cost of repair isn't much less than a new vehicle. I have no trade in value on a car I purchased brand new 7 years ago. I have to scrap a vehicle I should be able to trade in for 5K at least. According to an article I found from Nov 2023 this has recently been found to be an issue with these models. I took really good care of this vehicle, it still blew up on me, and put me in danger.
Additional Notes:
Cruise control was set on 60, went up a non steep incline I drive everyday and vehicle suddenly stopped functioning properly. Took off the cruise, step on the accelerator, no power and no response. Also no warning lights are on, no dash lights came on until I was able to stop the vehicle and shift to park. Turned off the engine and it never turned over again. My safety was put at risk and others on the road due to there being no warning to this happening and lack of control I had over the vehicle. I have had it inspected by my mechanic and he is telling me it was a catastrophic failure and the engine blew. Cost of repair isn't much less than a new vehicle. I have no trade in value on a car I purchased brand new 7 years ago. I have to scrap a vehicle I should be able to trade in for 5K at least. According to an article I found from Nov 2023 this has recently been found to be an issue with these models. I took really good care of this vehicle, it still blew up on me, and put me in danger.
Mfg Campaign: 11566460
Recall Date: Jan 19, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My 2016 Kia Sorento started about 2 months to peel, it was a quarter size spot and now is getting bigger every day !!
Corrective Action:
My 2016 Kia Sorento started about 2 months to peel, it was a quarter size spot and now is getting bigger every day !!
Additional Notes:
My 2016 Kia Sorento started about 2 months to peel, it was a quarter size spot and now is getting bigger every day !!
Mfg Campaign: 11566472
Recall Date: Jan 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Corrective Action:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Additional Notes:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Mfg Campaign: 11566569
Recall Date: Jan 19, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Corrective Action:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Additional Notes:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Mfg Campaign: 11566569
Recall Date: Jan 19, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Corrective Action:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Additional Notes:
On January 17 2024 as I am making my usual drive to work on a very busy interstate highway my 2016 Kia SORENTO EX V6 FWD AUTO 3.3 liter engine completely seizes up and so begins my nightmare. The same nightmare I am seeing time and time and time again reported on this site, and every site you do a simple search on 2016 KIA Sorento's for. As a result of the catastrophic engine failure, I (a female, original owner of the KIA,) was left in a very dangerous position to try and maneuver through and not be killed by oncoming cars and further not get jumped in a very bad part of the metro. (this is not my personal assessment, this is the highest crime area in our city) Car was towed to dealership where I originally purchased it and today I received the diagnosis report indicating Alternator Replacement $1,283.94, Head Gasket $4,276.92, Body Control Module/ ECU $1,030.35 (an issue that I raised when the car was under the manufacturer warranty, and was ignored by the service team and results in me using a screw driver to even get the car out of park) I want answers as do all of the other impacted customers as to WHAT MORE IS NEEDED TO PROVE THAT KIA ENGINES ARE DANGEROUS AND NEED TO BE TAKEN OFF THE STREET!
Mfg Campaign: 11566569
Recall Date: Jan 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Corrective Action:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Additional Notes:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Mfg Campaign: 11566291
Recall Date: Jan 18, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Corrective Action:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Additional Notes:
On 12/15/23 my wife was driving her father to a dental appointment and when trying to pass a slower moving vehicle on a rural stretch of our highway system. The car died after she accelerated to pass the slower vehicle. She was in the oncoming lane of traffic when she lost engine power, power steering, power brakes and electronics. The car she was passing slowed down to allow her to get over, as a semi truck had now appeared on the horizon. Without any power, she could not complete the pass and had to force the car back into the correct lane where the car came to a stop partially in the roadway. Two vehicles behind her witnessed the issue and could tell she was having vehicle problems and helped push her, her dad, and the car to the side of the road into an orchard for safety. There were no warning symptoms, no loud sounds, nothing, just the control panel flashing intermediately after the car died. The car was towed to a local shop that thought it was possibly an electrical issue and replaced the battery (as that somehow died during the incident) but they soon identified the motor had seized and we should have it taken to a Kia dealership for a known issue with the 2.4L engines. The Kia dealership advised that a "Product Improvement Campaign", not a Safety Recall, had not been performed on the vehicle and that Kia had a class action lawsuit for this exact issue. Kia claims that postal notifications were sent to the previous owner, but had our information on file and registered as an owner through the Kia Owner web portal. Kia is refusing to cover the repair costs because the original owner never had the work completed, and as a second owner, we were never notified of the Knock Sensor Software Update that needed to ensure the car would go into limp mode before a total engine seizure. We never took the Kia to an actual dealer, as we had all maintenance done at various oil change locations, and an independent auto repair shop do the milestone services as recommended.
Mfg Campaign: 11566291
Recall Date: Jan 18, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car was overheating and no coolant was leaking. Took it to a Kia dealership and they said that it was due to failed head bolts warping the heads and damaging the block. They said they need to replace the engine and that this is an issue with 2016-2017 Kia Sorento.
Corrective Action:
My car was overheating and no coolant was leaking. Took it to a Kia dealership and they said that it was due to failed head bolts warping the heads and damaging the block. They said they need to replace the engine and that this is an issue with 2016-2017 Kia Sorento.
Additional Notes:
My car was overheating and no coolant was leaking. Took it to a Kia dealership and they said that it was due to failed head bolts warping the heads and damaging the block. They said they need to replace the engine and that this is an issue with 2016-2017 Kia Sorento.
Mfg Campaign: 11566027
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine replacement needed due to faulty engine. Dealer confirmed faulty bolts in head gasket causing leaks. No signs of critical issue. The vehicle was taken in for a regularly scheduled oil change when the dealership discovered the leak and subsequent issue with the head gasket threads being striped requiring a full engine replacement. The manufacturer(KIA/Hyundai) should in good faith provide restitution for this issue as it has devalued the vehicle in the public market and is a public safety issue to have the potential for engines to fail without warning. The manufacturer, should also extend and fully cover future engine issues, not just the boilerplate 12k mile warranty on "new" engine replacements. Replacing one faulty engine with another does not negate the root issue and does not provide a good faith solution. The contact stated after being assured by the service department that the new engine would be free of defects the vehicle was driven roughly 300 miles when the warning lights for electronic steering, ABS, and traction control which was immediately followed by a burning smell in the cabin. When safely pulled over there was smoke coming from under the hood. Upon inspection there was almost no coolant left.
Corrective Action:
Engine replacement needed due to faulty engine. Dealer confirmed faulty bolts in head gasket causing leaks. No signs of critical issue. The vehicle was taken in for a regularly scheduled oil change when the dealership discovered the leak and subsequent issue with the head gasket threads being striped requiring a full engine replacement. The manufacturer(KIA/Hyundai) should in good faith provide restitution for this issue as it has devalued the vehicle in the public market and is a public safety issue to have the potential for engines to fail without warning. The manufacturer, should also extend and fully cover future engine issues, not just the boilerplate 12k mile warranty on "new" engine replacements. Replacing one faulty engine with another does not negate the root issue and does not provide a good faith solution. The contact stated after being assured by the service department that the new engine would be free of defects the vehicle was driven roughly 300 miles when the warning lights for electronic steering, ABS, and traction control which was immediately followed by a burning smell in the cabin. When safely pulled over there was smoke coming from under the hood. Upon inspection there was almost no coolant left.
Additional Notes:
Engine replacement needed due to faulty engine. Dealer confirmed faulty bolts in head gasket causing leaks. No signs of critical issue. The vehicle was taken in for a regularly scheduled oil change when the dealership discovered the leak and subsequent issue with the head gasket threads being striped requiring a full engine replacement. The manufacturer(KIA/Hyundai) should in good faith provide restitution for this issue as it has devalued the vehicle in the public market and is a public safety issue to have the potential for engines to fail without warning. The manufacturer, should also extend and fully cover future engine issues, not just the boilerplate 12k mile warranty on "new" engine replacements. Replacing one faulty engine with another does not negate the root issue and does not provide a good faith solution. The contact stated after being assured by the service department that the new engine would be free of defects the vehicle was driven roughly 300 miles when the warning lights for electronic steering, ABS, and traction control which was immediately followed by a burning smell in the cabin. When safely pulled over there was smoke coming from under the hood. Upon inspection there was almost no coolant left.
Mfg Campaign: 11565586
Recall Date: Jan 15, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Delamination -peeling paint
Corrective Action:
Delamination -peeling paint
Additional Notes:
Delamination -peeling paint
Mfg Campaign: 11565293
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My engine blew with no light to indicate there was even a problem with the engine.
Corrective Action:
My engine blew with no light to indicate there was even a problem with the engine.
Additional Notes:
My engine blew with no light to indicate there was even a problem with the engine.
Mfg Campaign: 11565352
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My engine blew with no light to indicate there was even a problem with the engine.
Corrective Action:
My engine blew with no light to indicate there was even a problem with the engine.
Additional Notes:
My engine blew with no light to indicate there was even a problem with the engine.
Mfg Campaign: 11565352
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle has 111k miles on it and is burning so much oil I have to spend 8 thousand dollars to replace the motor. This doesn’t seem like it should be burning this much oil. Now the motor has a horrible knock on the inside of the motor. Garage says the whole motor has to be replaced.
Corrective Action:
My vehicle has 111k miles on it and is burning so much oil I have to spend 8 thousand dollars to replace the motor. This doesn’t seem like it should be burning this much oil. Now the motor has a horrible knock on the inside of the motor. Garage says the whole motor has to be replaced.
Additional Notes:
My vehicle has 111k miles on it and is burning so much oil I have to spend 8 thousand dollars to replace the motor. This doesn’t seem like it should be burning this much oil. Now the motor has a horrible knock on the inside of the motor. Garage says the whole motor has to be replaced.
Mfg Campaign: 11565232
Recall Date: Jan 12, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car continues to have burning smell last few days and temperature Gauge past the H. Kia will not diagnose or look at for over 2 weeks and asks me to drive it with my young children. There are no rentals or loaner available while I wait to get my vehicle looked at. I do not want to be the next statistic with my vehicle burning on the side of the road. Please help.
Corrective Action:
The car continues to have burning smell last few days and temperature Gauge past the H. Kia will not diagnose or look at for over 2 weeks and asks me to drive it with my young children. There are no rentals or loaner available while I wait to get my vehicle looked at. I do not want to be the next statistic with my vehicle burning on the side of the road. Please help.
Additional Notes:
The car continues to have burning smell last few days and temperature Gauge past the H. Kia will not diagnose or look at for over 2 weeks and asks me to drive it with my young children. There are no rentals or loaner available while I wait to get my vehicle looked at. I do not want to be the next statistic with my vehicle burning on the side of the road. Please help.
Mfg Campaign: 11564937
Recall Date: Jan 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When taking 2016 Kia Sorento in for oil changes, I'm being told vehicle is low on oil. On Nov 6, check engine light came on, with code P0010 Camshaft position Sensor, so my mechanic replaced both Camshaft position sensors. December 3, check engine light came back on, same code, when mechanic did a further diagnostic he said it is the variable valve timing actuator which happens to be causing the oil consumption. Indicated to take to Kia dealer because they are well aware of the issues with the Gamma motors. I haven't taken it yet to the dealership, I have done some research and seen where there are thousands of Kias and Hyundais with the same issues and it seems the corporations are not doing anything about this.I am really scared to drive now not knowing if I am going to be in the middle of the interstate and my vehicle just quits and then I am in an accident. I am waiting for all documentation of all oil changes and repairs from the shop.
Corrective Action:
When taking 2016 Kia Sorento in for oil changes, I'm being told vehicle is low on oil. On Nov 6, check engine light came on, with code P0010 Camshaft position Sensor, so my mechanic replaced both Camshaft position sensors. December 3, check engine light came back on, same code, when mechanic did a further diagnostic he said it is the variable valve timing actuator which happens to be causing the oil consumption. Indicated to take to Kia dealer because they are well aware of the issues with the Gamma motors. I haven't taken it yet to the dealership, I have done some research and seen where there are thousands of Kias and Hyundais with the same issues and it seems the corporations are not doing anything about this.I am really scared to drive now not knowing if I am going to be in the middle of the interstate and my vehicle just quits and then I am in an accident. I am waiting for all documentation of all oil changes and repairs from the shop.
Additional Notes:
When taking 2016 Kia Sorento in for oil changes, I'm being told vehicle is low on oil. On Nov 6, check engine light came on, with code P0010 Camshaft position Sensor, so my mechanic replaced both Camshaft position sensors. December 3, check engine light came back on, same code, when mechanic did a further diagnostic he said it is the variable valve timing actuator which happens to be causing the oil consumption. Indicated to take to Kia dealer because they are well aware of the issues with the Gamma motors. I haven't taken it yet to the dealership, I have done some research and seen where there are thousands of Kias and Hyundais with the same issues and it seems the corporations are not doing anything about this.I am really scared to drive now not knowing if I am going to be in the middle of the interstate and my vehicle just quits and then I am in an accident. I am waiting for all documentation of all oil changes and repairs from the shop.
Mfg Campaign: 11564105
Recall Date: Jan 8, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
When in motion and at higher rates of speed, the vehicle’s steering wheel gets stuck and requires additional force to turn which causes an over correction. This is a consistent problem that happens.
Corrective Action:
When in motion and at higher rates of speed, the vehicle’s steering wheel gets stuck and requires additional force to turn which causes an over correction. This is a consistent problem that happens.
Additional Notes:
When in motion and at higher rates of speed, the vehicle’s steering wheel gets stuck and requires additional force to turn which causes an over correction. This is a consistent problem that happens.
Mfg Campaign: 11563887
Recall Date: Jan 6, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Corrective Action:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Additional Notes:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Mfg Campaign: 11563827
Recall Date: Jan 5, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Corrective Action:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Additional Notes:
Engine stalled while driving on highway. Took it to a Kia dealer and had it diagnosed as an engine block/head gasket failure. I have documentation of service. Service document reads “owner states vehicle runs rough when first started and a/c doesnt cool properly, started vehicle, a/c is currently working normally, upon inspection, found coolant about 3/4 gallon low and has bubbles coming up in reservoir tank, topped coolant, performed engine block test, photo of yellow fluid in tester indicates combustion gases are getting into cooling system and not going out exhaust as it is supposed to, took video of bubbles coming up into tank, advise more than likely due to overheating of engine either has crack in block or warped heads or a combination of the 2, advised recommended long block replacement as tear down is not cost effective , gave estimate, owner declined repairs at this time”. I have been made aware of other customers and people experiencing exact same issue with their Kia sorento models. We have only had this car for over a year from a reputable dealer.
Mfg Campaign: 11563827
Recall Date: Jan 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine failed and stopped while driving on the highway going about 50 mph. Fortunately was able to pull off to side of the road without crashing. Took the vehicle to the kia dealer it was determined that the engine failed due to rod bearing failure. It stopped without any warning. It also appears that there is a current recall and class action lawsuit on v4 2.4 engines identifying the same problem. This needs to be checked into
Corrective Action:
The engine failed and stopped while driving on the highway going about 50 mph. Fortunately was able to pull off to side of the road without crashing. Took the vehicle to the kia dealer it was determined that the engine failed due to rod bearing failure. It stopped without any warning. It also appears that there is a current recall and class action lawsuit on v4 2.4 engines identifying the same problem. This needs to be checked into
Additional Notes:
The engine failed and stopped while driving on the highway going about 50 mph. Fortunately was able to pull off to side of the road without crashing. Took the vehicle to the kia dealer it was determined that the engine failed due to rod bearing failure. It stopped without any warning. It also appears that there is a current recall and class action lawsuit on v4 2.4 engines identifying the same problem. This needs to be checked into
Mfg Campaign: 11563201
Recall Date: Jan 3, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
To whom it may concern, I recently came across an article stating the NHTSA is investigating KIA about the faulty engine. I personally found out the hard way when my family vehicle, a 2016 KIA Sorento EX V6 3.3L V6 lost power on I75 while driving back from a trip to Disney World Orlando. I was able to pull aside but almost got hit by a speeding car. I looked in the engine bay and the coolant was overflowing from the reservoir and was very hot. I towed it back home and then followed up with my mechanic who said the head gasket was blown and that it needed to be replaced. The car is only shy of 50,000 miles and I got it with 4000 miles. I tried to get the engine replaced but KIA doesn’t have any engines for replacement. I have been looking to buy a car to get the engine from a newer KIA because I’m 100% sure this is a factory defect that they won’t fix on their own. I just received a letter stating to take the car to the dealer for a diagnostic on this exact issue and that they would fix it if they found the fault. Well, they said the issue was not about the head gasket and that the motor of the cooling fan was at fault. Yet I talked in person to the tech that diagnosed the car and only VERBALLY they would acknowledge the issue is the head gasket but not only that, they even said the entire engine needed replacing. Are they trying to get away from taking responsibility? Why they wouldn't state it in the paperwork? But if I send you the diagnostic they produced it would only say yellowing tires and wiper replacement to be necessary. This confirms there is a “cat in the bag.” But what they don’t know is that there was a prior inspection at another dealer that stated the head gasket was indeed blown. You are welcome to contact me at any time. My name is [XXX] . The vehicle is under my wife’s name [XXX] . My direct number is [XXX] . Thank you for your help and I hope you make KIA accountable for this really bad experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
To whom it may concern, I recently came across an article stating the NHTSA is investigating KIA about the faulty engine. I personally found out the hard way when my family vehicle, a 2016 KIA Sorento EX V6 3.3L V6 lost power on I75 while driving back from a trip to Disney World Orlando. I was able to pull aside but almost got hit by a speeding car. I looked in the engine bay and the coolant was overflowing from the reservoir and was very hot. I towed it back home and then followed up with my mechanic who said the head gasket was blown and that it needed to be replaced. The car is only shy of 50,000 miles and I got it with 4000 miles. I tried to get the engine replaced but KIA doesn’t have any engines for replacement. I have been looking to buy a car to get the engine from a newer KIA because I’m 100% sure this is a factory defect that they won’t fix on their own. I just received a letter stating to take the car to the dealer for a diagnostic on this exact issue and that they would fix it if they found the fault. Well, they said the issue was not about the head gasket and that the motor of the cooling fan was at fault. Yet I talked in person to the tech that diagnosed the car and only VERBALLY they would acknowledge the issue is the head gasket but not only that, they even said the entire engine needed replacing. Are they trying to get away from taking responsibility? Why they wouldn't state it in the paperwork? But if I send you the diagnostic they produced it would only say yellowing tires and wiper replacement to be necessary. This confirms there is a “cat in the bag.” But what they don’t know is that there was a prior inspection at another dealer that stated the head gasket was indeed blown. You are welcome to contact me at any time. My name is [XXX] . The vehicle is under my wife’s name [XXX] . My direct number is [XXX] . Thank you for your help and I hope you make KIA accountable for this really bad experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
To whom it may concern, I recently came across an article stating the NHTSA is investigating KIA about the faulty engine. I personally found out the hard way when my family vehicle, a 2016 KIA Sorento EX V6 3.3L V6 lost power on I75 while driving back from a trip to Disney World Orlando. I was able to pull aside but almost got hit by a speeding car. I looked in the engine bay and the coolant was overflowing from the reservoir and was very hot. I towed it back home and then followed up with my mechanic who said the head gasket was blown and that it needed to be replaced. The car is only shy of 50,000 miles and I got it with 4000 miles. I tried to get the engine replaced but KIA doesn’t have any engines for replacement. I have been looking to buy a car to get the engine from a newer KIA because I’m 100% sure this is a factory defect that they won’t fix on their own. I just received a letter stating to take the car to the dealer for a diagnostic on this exact issue and that they would fix it if they found the fault. Well, they said the issue was not about the head gasket and that the motor of the cooling fan was at fault. Yet I talked in person to the tech that diagnosed the car and only VERBALLY they would acknowledge the issue is the head gasket but not only that, they even said the entire engine needed replacing. Are they trying to get away from taking responsibility? Why they wouldn't state it in the paperwork? But if I send you the diagnostic they produced it would only say yellowing tires and wiper replacement to be necessary. This confirms there is a “cat in the bag.” But what they don’t know is that there was a prior inspection at another dealer that stated the head gasket was indeed blown. You are welcome to contact me at any time. My name is [XXX] . The vehicle is under my wife’s name [XXX] . My direct number is [XXX] . Thank you for your help and I hope you make KIA accountable for this really bad experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563401
Recall Date: Jan 3, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury