Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Desconocido
Corrective Action:
Desconocido
Additional Notes:
Desconocido
Mfg Campaign: 11489061
Recall Date: Oct 13, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Mfg Campaign: 11489090
Recall Date: Oct 13, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Mfg Campaign: 11489090
Recall Date: Oct 13, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Low oil light NEVER came on. Went in for a check and they said it was bone dry but the indicator light never came on.
Corrective Action:
Low oil light NEVER came on. Went in for a check and they said it was bone dry but the indicator light never came on.
Additional Notes:
Low oil light NEVER came on. Went in for a check and they said it was bone dry but the indicator light never came on.
Mfg Campaign: 11488970
Recall Date: Oct 12, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I'VE HAD MY ENGINE REPLACED A MONTH AFTER HAVING MY CAR WHEN I FIRST GOT IT ABOUT TWO YEARS AGO. I RECIEVED THE LETTER FOR THE CURRENT ENGINE RECALL ABOUT FEBURARY OF THIS YEAR. MY HUSBAND AND I WAS O THE HIGHWAY WHEN THE END OF MARCH 2022 WHEN MY ENGINE STARTED KNOCKING AND THE OIL LIGHT CAME ON. I HAD THE CAR TAKEN TO A KIA DEALSHIP THE NEXT DAY (WHICH WAS A SATURDAY) AND THE GOT BACK IN TOUCH WITH ME THAT FOLLOWING MONDAY STATING IT WAS MY ENGINE BUT I WOULD HAVE TO PAY OUT OF POCKET. I HAVE TO PAY FOR BECAUSE IT WAS AT THIS TIME I LEARNED I NO LONGER HAD A WARRANTY ON MY CAR. PRIOR TO MY HUSBAND AND I TAKING THIS TRIP I JUST HAD MY CAR AT THE DEALERSHIP FOR AN OIL CHANGE. AFTER THEY CHANGED MY OIL THE TECH STATED TO ME THAT MY CAR WAS LEAKING OIL AND THAT I HAD TO SETUP AN APPT TO HAVE IT FIXED. HE DIDNT OFFER ME THE CHANCE TO GET IT FIXED RIGHT THEN. ABOUT FIVE MINS AFTER I LEFT I CALLED THE DEALERSHIP AND ASKED THEM IF I MY WARRANTY WOULD COVER THE COST AND THAT TECH STATED THAT HE WOULD HAVE TO CONTACT THEM FIRST AND GET BACK IN TOUCH WITH ME. A WEEK LATER IS WHEN I LEFT TO GO OUT OF TOWN DUE TO A DEATH IN THE FAMILY. I'VE ALSO ASKED THEM FOR A LOANER CAR BUT THEY DIDNT HAVE ANY TO LEND ME AND SAID THAT MY WARRANTY WOULD REMIBURSE ME FOR A RENTAL. IM UPSET BECAUSE IM STILL PAYING ON A CAR THAT I CANT DRIVE AND IVE GOTTEN THIS CAR FROM A WELL KNOWN DEALERSHIP WHOM I THOUGHT WAS GENUINE TO THEIR CUSTOMERS.
Corrective Action:
I'VE HAD MY ENGINE REPLACED A MONTH AFTER HAVING MY CAR WHEN I FIRST GOT IT ABOUT TWO YEARS AGO. I RECIEVED THE LETTER FOR THE CURRENT ENGINE RECALL ABOUT FEBURARY OF THIS YEAR. MY HUSBAND AND I WAS O THE HIGHWAY WHEN THE END OF MARCH 2022 WHEN MY ENGINE STARTED KNOCKING AND THE OIL LIGHT CAME ON. I HAD THE CAR TAKEN TO A KIA DEALSHIP THE NEXT DAY (WHICH WAS A SATURDAY) AND THE GOT BACK IN TOUCH WITH ME THAT FOLLOWING MONDAY STATING IT WAS MY ENGINE BUT I WOULD HAVE TO PAY OUT OF POCKET. I HAVE TO PAY FOR BECAUSE IT WAS AT THIS TIME I LEARNED I NO LONGER HAD A WARRANTY ON MY CAR. PRIOR TO MY HUSBAND AND I TAKING THIS TRIP I JUST HAD MY CAR AT THE DEALERSHIP FOR AN OIL CHANGE. AFTER THEY CHANGED MY OIL THE TECH STATED TO ME THAT MY CAR WAS LEAKING OIL AND THAT I HAD TO SETUP AN APPT TO HAVE IT FIXED. HE DIDNT OFFER ME THE CHANCE TO GET IT FIXED RIGHT THEN. ABOUT FIVE MINS AFTER I LEFT I CALLED THE DEALERSHIP AND ASKED THEM IF I MY WARRANTY WOULD COVER THE COST AND THAT TECH STATED THAT HE WOULD HAVE TO CONTACT THEM FIRST AND GET BACK IN TOUCH WITH ME. A WEEK LATER IS WHEN I LEFT TO GO OUT OF TOWN DUE TO A DEATH IN THE FAMILY. I'VE ALSO ASKED THEM FOR A LOANER CAR BUT THEY DIDNT HAVE ANY TO LEND ME AND SAID THAT MY WARRANTY WOULD REMIBURSE ME FOR A RENTAL. IM UPSET BECAUSE IM STILL PAYING ON A CAR THAT I CANT DRIVE AND IVE GOTTEN THIS CAR FROM A WELL KNOWN DEALERSHIP WHOM I THOUGHT WAS GENUINE TO THEIR CUSTOMERS.
Additional Notes:
I'VE HAD MY ENGINE REPLACED A MONTH AFTER HAVING MY CAR WHEN I FIRST GOT IT ABOUT TWO YEARS AGO. I RECIEVED THE LETTER FOR THE CURRENT ENGINE RECALL ABOUT FEBURARY OF THIS YEAR. MY HUSBAND AND I WAS O THE HIGHWAY WHEN THE END OF MARCH 2022 WHEN MY ENGINE STARTED KNOCKING AND THE OIL LIGHT CAME ON. I HAD THE CAR TAKEN TO A KIA DEALSHIP THE NEXT DAY (WHICH WAS A SATURDAY) AND THE GOT BACK IN TOUCH WITH ME THAT FOLLOWING MONDAY STATING IT WAS MY ENGINE BUT I WOULD HAVE TO PAY OUT OF POCKET. I HAVE TO PAY FOR BECAUSE IT WAS AT THIS TIME I LEARNED I NO LONGER HAD A WARRANTY ON MY CAR. PRIOR TO MY HUSBAND AND I TAKING THIS TRIP I JUST HAD MY CAR AT THE DEALERSHIP FOR AN OIL CHANGE. AFTER THEY CHANGED MY OIL THE TECH STATED TO ME THAT MY CAR WAS LEAKING OIL AND THAT I HAD TO SETUP AN APPT TO HAVE IT FIXED. HE DIDNT OFFER ME THE CHANCE TO GET IT FIXED RIGHT THEN. ABOUT FIVE MINS AFTER I LEFT I CALLED THE DEALERSHIP AND ASKED THEM IF I MY WARRANTY WOULD COVER THE COST AND THAT TECH STATED THAT HE WOULD HAVE TO CONTACT THEM FIRST AND GET BACK IN TOUCH WITH ME. A WEEK LATER IS WHEN I LEFT TO GO OUT OF TOWN DUE TO A DEATH IN THE FAMILY. I'VE ALSO ASKED THEM FOR A LOANER CAR BUT THEY DIDNT HAVE ANY TO LEND ME AND SAID THAT MY WARRANTY WOULD REMIBURSE ME FOR A RENTAL. IM UPSET BECAUSE IM STILL PAYING ON A CAR THAT I CANT DRIVE AND IVE GOTTEN THIS CAR FROM A WELL KNOWN DEALERSHIP WHOM I THOUGHT WAS GENUINE TO THEIR CUSTOMERS.
Mfg Campaign: 11488717
Recall Date: Oct 11, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2016 Kia Sorento with 123K miles with all recall completed and maintained. We were driving on backroad where all traffic were diverted because of highway 101 closure when the car suddenly have the MIL blinks then stalls and would not start back up again.
Corrective Action:
2016 Kia Sorento with 123K miles with all recall completed and maintained. We were driving on backroad where all traffic were diverted because of highway 101 closure when the car suddenly have the MIL blinks then stalls and would not start back up again.
Additional Notes:
2016 Kia Sorento with 123K miles with all recall completed and maintained. We were driving on backroad where all traffic were diverted because of highway 101 closure when the car suddenly have the MIL blinks then stalls and would not start back up again.
Mfg Campaign: 11488653
Recall Date: Oct 10, 2022
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Corrective Action:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Additional Notes:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Mfg Campaign: 11488188
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Corrective Action:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Additional Notes:
This morning while driving on the highway I was unable to accelerate. It triggered an engine light & then went off. I have taken my car in for paid services a few months back just to be told to wait until my car knocks in order for them to replace the engine. This is unsafe and an terrifying option on the highway with my Children.
Mfg Campaign: 11488188
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 30 MPH, the vehicle lost power and stalled. The contact was able to maneuver the vehicle off the road when the check engine warning light, the oil pressure warning light, and an unknown warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was awaiting a call back. The manufacturer was not notified. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 30 MPH, the vehicle lost power and stalled. The contact was able to maneuver the vehicle off the road when the check engine warning light, the oil pressure warning light, and an unknown warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was awaiting a call back. The manufacturer was not notified. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 30 MPH, the vehicle lost power and stalled. The contact was able to maneuver the vehicle off the road when the check engine warning light, the oil pressure warning light, and an unknown warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was awaiting a call back. The manufacturer was not notified. The failure mileage was approximately 87,000.
Mfg Campaign: 11488195
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Corrective Action:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Additional Notes:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Mfg Campaign: 11488261
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Corrective Action:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Additional Notes:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Mfg Campaign: 11488261
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Corrective Action:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Additional Notes:
I was driving the car at approximately 40 mph. The engine light flashed on briefly. I immediately lost power and had no acceleration. The light went off but the car stopped. The incident put myself and others at risk as I lost power and was in an area where I shouldn't have stopped and it became a traffic hazard. The car is currently at the KIA dealership. There were not prior lights, messages or symptoms prior to the failure. I am the first and only owner with approx 55 k miles. Never had an issue before. Dealership conducted all oil changes and maintenance.
Mfg Campaign: 11488261
Recall Date: Oct 6, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while the vehicle was parked, his wife was unable to shift into drive (D) as the gear shifter remained stuck in park (P). The contact's wife used a screwdriver to depress a button as instructed by an online tutorial. The contact's wife was then able to shift into drive (D) and continued driving; however, the failure reoccurred whenever the vehicle was parked. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not be repair the vehicle under NHTSA Campaign Number: 22V612000 (Power Train) as the VIN was not included due to the manufacturing date of the vehicle. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while the vehicle was parked, his wife was unable to shift into drive (D) as the gear shifter remained stuck in park (P). The contact's wife used a screwdriver to depress a button as instructed by an online tutorial. The contact's wife was then able to shift into drive (D) and continued driving; however, the failure reoccurred whenever the vehicle was parked. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not be repair the vehicle under NHTSA Campaign Number: 22V612000 (Power Train) as the VIN was not included due to the manufacturing date of the vehicle. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while the vehicle was parked, his wife was unable to shift into drive (D) as the gear shifter remained stuck in park (P). The contact's wife used a screwdriver to depress a button as instructed by an online tutorial. The contact's wife was then able to shift into drive (D) and continued driving; however, the failure reoccurred whenever the vehicle was parked. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not be repair the vehicle under NHTSA Campaign Number: 22V612000 (Power Train) as the VIN was not included due to the manufacturing date of the vehicle. The failure mileage was approximately 55,000.
Mfg Campaign: 11486403
Recall Date: Sep 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine and yes it is available for inspection The Car stalled at a red light at a busy intersection on my way to work I was afraid I was going to be hit The car is at a mechanic shop There was no warnings lights it all the sudden started tapping and then stalled and would not crank back up
Corrective Action:
The engine and yes it is available for inspection The Car stalled at a red light at a busy intersection on my way to work I was afraid I was going to be hit The car is at a mechanic shop There was no warnings lights it all the sudden started tapping and then stalled and would not crank back up
Additional Notes:
The engine and yes it is available for inspection The Car stalled at a red light at a busy intersection on my way to work I was afraid I was going to be hit The car is at a mechanic shop There was no warnings lights it all the sudden started tapping and then stalled and would not crank back up
Mfg Campaign: 11486204
Recall Date: Sep 24, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Corrective Action:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Additional Notes:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Mfg Campaign: 11486221
Recall Date: Sep 24, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Corrective Action:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Additional Notes:
I have a 2016 Kia Sorento that was purchased Certified Pre-Owned on 5/18/2022. On 9/16/2022, I was driving the car at approximately 50 MPH when the care began to lose significant power. The car completely lost power making it hard to drive and adjust steering. I was able to safely pull over; however, being stranded in the dark as a woman is not safe, and I feel had another car been in front of or near me, I could have easily crashed. At that time, the car would not restart, and I noticed when I tried to start the car, smoke coming from under the hood. I sat for about 30 minutes, tried to start the car again, the car would not start. Prior to the car shutting down, there was no warning. The engine light has never been on in the car. What I did notice is the engine light flashed just before it went into this coasting mode. So, whatever was happening, happened without any warning at all. I had the car towed to my home. The tow driver parked the vehicle in a spot where I do not park; I noticed upon inspection oil had puddled on the ground. The car has never had or shown any previous leaks. I park in the same spot daily and have never seen a leak. Since having the car towed into the dealer, I have learned from Kia, the engine locked up; however, they have not been able to determine the cause as of yet. What they have shared with me is that they ran the diagnostic on the vehicle and confirmed that oil was everywhere (as I reported). They stated although the oil was dirty, the oil was full in the engine. They have confirmed the engine is locked but stated any claim with Kia against the Theta II Settlement Claim was denied because the KSDS had not been upgraded. When I asked how would I have known the car needed this recall because my car's VIN does not produce any recall notices on neither the KIA site nor NHTSA, I was told Honda (the Seller) should have performed the update before selling the car to me. So currently I am looking at $8K-$12K in repairs.
Mfg Campaign: 11486221
Recall Date: Sep 24, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On many occasions the cruise control cancel button does not work. The brake system is needed to disengage the cruise control. When mentioned to dealership they stated probably dirt behind the steering wheel cover or in or around buttons. Stated would have take apart inspect at owners expense. Stated they have heard of that problem before. Seems to be a known safety or design problem. Did not have dealership do any work due to pricing and the fact I know the issue. Other owners may not know and may cause serious safety issue.
Corrective Action:
On many occasions the cruise control cancel button does not work. The brake system is needed to disengage the cruise control. When mentioned to dealership they stated probably dirt behind the steering wheel cover or in or around buttons. Stated would have take apart inspect at owners expense. Stated they have heard of that problem before. Seems to be a known safety or design problem. Did not have dealership do any work due to pricing and the fact I know the issue. Other owners may not know and may cause serious safety issue.
Additional Notes:
On many occasions the cruise control cancel button does not work. The brake system is needed to disengage the cruise control. When mentioned to dealership they stated probably dirt behind the steering wheel cover or in or around buttons. Stated would have take apart inspect at owners expense. Stated they have heard of that problem before. Seems to be a known safety or design problem. Did not have dealership do any work due to pricing and the fact I know the issue. Other owners may not know and may cause serious safety issue.
Mfg Campaign: 11486044
Recall Date: Sep 23, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that occasionally while stationary and attempting to accelerate, the RPM would increase significantly before causing the vehicle to experience unintended acceleration. The cause of the failure was not yet determined. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V089000 (Vehicle Speed Control). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000. The consumer stated that the dealer was able to replicate the issue and repair it. But even after the repair, the vehicle still stalls just a bit.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that occasionally while stationary and attempting to accelerate, the RPM would increase significantly before causing the vehicle to experience unintended acceleration. The cause of the failure was not yet determined. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V089000 (Vehicle Speed Control). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000. The consumer stated that the dealer was able to replicate the issue and repair it. But even after the repair, the vehicle still stalls just a bit.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that occasionally while stationary and attempting to accelerate, the RPM would increase significantly before causing the vehicle to experience unintended acceleration. The cause of the failure was not yet determined. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V089000 (Vehicle Speed Control). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000. The consumer stated that the dealer was able to replicate the issue and repair it. But even after the repair, the vehicle still stalls just a bit.
Mfg Campaign: 11485806
Recall Date: Sep 22, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Corrective Action:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Additional Notes:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Mfg Campaign: 11485632
Recall Date: Sep 21, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Corrective Action:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Additional Notes:
El mes de 01\22\2022 compre un beiculo y el primer problema que tube fue como alas dos semanas de tenerlo con migo y fue con los frenos y lo lo llebe a que lo areglaran pero el gran problema bino con el motor que se quemo cuando iba de camino a mi trabago y apenas tenia dos meses con el beiculo y en el lote cue la compre ni mis aseguransas que le puse al beiculo quieren alludarme
Mfg Campaign: 11485632
Recall Date: Sep 21, 2022
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