Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I own a 2016 Kia Sorento. When the incident happened I was far away from home on a way to a weekend conference. I was driving in the left lane on a very busy 3-lane highway at high speed while the engine suddenly lost power, slowed down and started shaking. There were no warning lights beforehand until after the failure. The check engine turned on at the time when the failure occurred. The oil pressure light did not came on. Oil was checked prior to the trip because the car had been using excessive oil for the past several months. I had to refill the oil every week. I had the Knock Sensor Detection Software installed a few months before and I had the engine oil pressure switch/sensor replaced as well but it didn’t fix the oil consumption issue. The incident on the highway put myself and others at risk as I had to cross three lanes to the right shoulder (there was no left shoulder) while others (including large tractor trailers) were passing me at a very high speed; I was moving slowly at 30/35 MPH because the car lost power and didn’t accelerate. It became a traffic hazard. It was a very frightening experience as I could have caused an accident and get myself and others injured. The car eventually stalled. It was a Friday evening – I contacted a local Kia dealership but they said that they were closing for the day and couldn’t help me. They said that they were backed up and weren’t sure if they could look into the car the next day either, even if I left it there. I had the car towed to a mechanic and then to another KIA dealer closer to my home. I waited for nearly two weeks to get an appointment at the dealership to have the car diagnosed. I have been told that the car needs an engine replacement at my cost (approximately $10,000). This was my only "reliable" vehicle used for a daily commute and longer travel until the engine failure incident. The car has been at a dealership for weeks waiting to be repaired.
Corrective Action:
I own a 2016 Kia Sorento. When the incident happened I was far away from home on a way to a weekend conference. I was driving in the left lane on a very busy 3-lane highway at high speed while the engine suddenly lost power, slowed down and started shaking. There were no warning lights beforehand until after the failure. The check engine turned on at the time when the failure occurred. The oil pressure light did not came on. Oil was checked prior to the trip because the car had been using excessive oil for the past several months. I had to refill the oil every week. I had the Knock Sensor Detection Software installed a few months before and I had the engine oil pressure switch/sensor replaced as well but it didn’t fix the oil consumption issue. The incident on the highway put myself and others at risk as I had to cross three lanes to the right shoulder (there was no left shoulder) while others (including large tractor trailers) were passing me at a very high speed; I was moving slowly at 30/35 MPH because the car lost power and didn’t accelerate. It became a traffic hazard. It was a very frightening experience as I could have caused an accident and get myself and others injured. The car eventually stalled. It was a Friday evening – I contacted a local Kia dealership but they said that they were closing for the day and couldn’t help me. They said that they were backed up and weren’t sure if they could look into the car the next day either, even if I left it there. I had the car towed to a mechanic and then to another KIA dealer closer to my home. I waited for nearly two weeks to get an appointment at the dealership to have the car diagnosed. I have been told that the car needs an engine replacement at my cost (approximately $10,000). This was my only "reliable" vehicle used for a daily commute and longer travel until the engine failure incident. The car has been at a dealership for weeks waiting to be repaired.
Additional Notes:
I own a 2016 Kia Sorento. When the incident happened I was far away from home on a way to a weekend conference. I was driving in the left lane on a very busy 3-lane highway at high speed while the engine suddenly lost power, slowed down and started shaking. There were no warning lights beforehand until after the failure. The check engine turned on at the time when the failure occurred. The oil pressure light did not came on. Oil was checked prior to the trip because the car had been using excessive oil for the past several months. I had to refill the oil every week. I had the Knock Sensor Detection Software installed a few months before and I had the engine oil pressure switch/sensor replaced as well but it didn’t fix the oil consumption issue. The incident on the highway put myself and others at risk as I had to cross three lanes to the right shoulder (there was no left shoulder) while others (including large tractor trailers) were passing me at a very high speed; I was moving slowly at 30/35 MPH because the car lost power and didn’t accelerate. It became a traffic hazard. It was a very frightening experience as I could have caused an accident and get myself and others injured. The car eventually stalled. It was a Friday evening – I contacted a local Kia dealership but they said that they were closing for the day and couldn’t help me. They said that they were backed up and weren’t sure if they could look into the car the next day either, even if I left it there. I had the car towed to a mechanic and then to another KIA dealer closer to my home. I waited for nearly two weeks to get an appointment at the dealership to have the car diagnosed. I have been told that the car needs an engine replacement at my cost (approximately $10,000). This was my only "reliable" vehicle used for a daily commute and longer travel until the engine failure incident. The car has been at a dealership for weeks waiting to be repaired.
Mfg Campaign: 11492831
Recall Date: Nov 8, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Corrective Action:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Additional Notes:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Mfg Campaign: 11492674
Recall Date: Nov 7, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Corrective Action:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Additional Notes:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Mfg Campaign: 11492674
Recall Date: Nov 7, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Corrective Action:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Additional Notes:
While driving out of state, my 2016 Sorento, the steering wheel totally stopped working .Terrifying experience! When we returned from trip I took it to a mechanic who told me the electric steering column was bad and had to be replaced. That was over 2,000.00. Then thought I had oil leak but was told this GDI engine burns oil fast & I have to add a quart every wk so it won’t run out. Kia needs to recall! Not fair to put our lives in jeopardy
Mfg Campaign: 11492674
Recall Date: Nov 7, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving my 2016 Kia Sorrento northbound on I25, I was accelerating up a small incline on the highway, going 76 miles an hour, and all the sudden my car lost power and was not gaining speed. I was in the left lane, with cars behind me and on the right of me and my engine seemed to die out. I lost power and was unable to proceed, putting me in a seriously dangerous and potentially fatal position. No engine lights came on, no warning of anything wrong with the engine, the oil, nothing. I made my way to the shoulder of the highway and called for assistance. I turned off the car as it seemed to be overheating. Two days before my trip I had just changed my oil and had an all points inspection on the car. I restarted the car after a few minutes but was unable to gain any power. After several hours, I was able to get a tow to the nearest town. The mechanic shop, Leesbergs in Socorro, New Mexico, had my car for two weeks. They recreated my situation and also did not get any warning notifications in the car. In short, I was told I needed a new engine and that there was nothing they could do to repair the car. Now I am told that a new engine, for a six-year-old car, is going to cost me almost $6,000, while I still over $10,000 on this car. I maintain my automobiles religiously, and repair anything that needs to be repaired. I am at a huge loss on this lemon! I am financially unable to take this car to anyone else to work on and cannot afford a new engine. I am at a loss and still have to pay my monthly payments. Any assistance would be greatly appreciated. The car is available for inspection at any time. It is in Santa Fe, NM. I may be reached at 505-670-3505. Thank you. Valerie Anaya-CdeBaca
Corrective Action:
While driving my 2016 Kia Sorrento northbound on I25, I was accelerating up a small incline on the highway, going 76 miles an hour, and all the sudden my car lost power and was not gaining speed. I was in the left lane, with cars behind me and on the right of me and my engine seemed to die out. I lost power and was unable to proceed, putting me in a seriously dangerous and potentially fatal position. No engine lights came on, no warning of anything wrong with the engine, the oil, nothing. I made my way to the shoulder of the highway and called for assistance. I turned off the car as it seemed to be overheating. Two days before my trip I had just changed my oil and had an all points inspection on the car. I restarted the car after a few minutes but was unable to gain any power. After several hours, I was able to get a tow to the nearest town. The mechanic shop, Leesbergs in Socorro, New Mexico, had my car for two weeks. They recreated my situation and also did not get any warning notifications in the car. In short, I was told I needed a new engine and that there was nothing they could do to repair the car. Now I am told that a new engine, for a six-year-old car, is going to cost me almost $6,000, while I still over $10,000 on this car. I maintain my automobiles religiously, and repair anything that needs to be repaired. I am at a huge loss on this lemon! I am financially unable to take this car to anyone else to work on and cannot afford a new engine. I am at a loss and still have to pay my monthly payments. Any assistance would be greatly appreciated. The car is available for inspection at any time. It is in Santa Fe, NM. I may be reached at 505-670-3505. Thank you. Valerie Anaya-CdeBaca
Additional Notes:
While driving my 2016 Kia Sorrento northbound on I25, I was accelerating up a small incline on the highway, going 76 miles an hour, and all the sudden my car lost power and was not gaining speed. I was in the left lane, with cars behind me and on the right of me and my engine seemed to die out. I lost power and was unable to proceed, putting me in a seriously dangerous and potentially fatal position. No engine lights came on, no warning of anything wrong with the engine, the oil, nothing. I made my way to the shoulder of the highway and called for assistance. I turned off the car as it seemed to be overheating. Two days before my trip I had just changed my oil and had an all points inspection on the car. I restarted the car after a few minutes but was unable to gain any power. After several hours, I was able to get a tow to the nearest town. The mechanic shop, Leesbergs in Socorro, New Mexico, had my car for two weeks. They recreated my situation and also did not get any warning notifications in the car. In short, I was told I needed a new engine and that there was nothing they could do to repair the car. Now I am told that a new engine, for a six-year-old car, is going to cost me almost $6,000, while I still over $10,000 on this car. I maintain my automobiles religiously, and repair anything that needs to be repaired. I am at a huge loss on this lemon! I am financially unable to take this car to anyone else to work on and cannot afford a new engine. I am at a loss and still have to pay my monthly payments. Any assistance would be greatly appreciated. The car is available for inspection at any time. It is in Santa Fe, NM. I may be reached at 505-670-3505. Thank you. Valerie Anaya-CdeBaca
Mfg Campaign: 11492167
Recall Date: Nov 3, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes applied but vehicle does slow down but not stop. In a few seconds brakes do stop. This problem was intermittent but getting worse. Confirmed operation by others driving vehicle and at the auto dealers service department. Vehicle was declared a safety hazard until problem solved. Service record indicates check valve replaced and vacuum pump service. No dash warning lights indicated a problem. Replaced part was not inspected but the problem has returned 10 days after repair, it is back at the dealer. Cost $1100.00
Corrective Action:
Brakes applied but vehicle does slow down but not stop. In a few seconds brakes do stop. This problem was intermittent but getting worse. Confirmed operation by others driving vehicle and at the auto dealers service department. Vehicle was declared a safety hazard until problem solved. Service record indicates check valve replaced and vacuum pump service. No dash warning lights indicated a problem. Replaced part was not inspected but the problem has returned 10 days after repair, it is back at the dealer. Cost $1100.00
Additional Notes:
Brakes applied but vehicle does slow down but not stop. In a few seconds brakes do stop. This problem was intermittent but getting worse. Confirmed operation by others driving vehicle and at the auto dealers service department. Vehicle was declared a safety hazard until problem solved. Service record indicates check valve replaced and vacuum pump service. No dash warning lights indicated a problem. Replaced part was not inspected but the problem has returned 10 days after repair, it is back at the dealer. Cost $1100.00
Mfg Campaign: 11491952
Recall Date: Nov 2, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
One afternoon when I started my Sorento (with Lambda Engine around 85,000 miles) I heard a loud tapping sound in the engine and saw the check engine light on. I took it in for an oil change and to get an opinion on the tapping sound at Jiffy lube. They told me I had no oil in the vehicle. They also noted no oil leaks and sludge in the engine. I took it in to the kia dealership the next day and they told me my timing chain was damaged and that I would need a new engine. I thought I was covered under the "special" 20 year warranty I had on the vehicle. My warranty claim was DENIED due to "improper maintenance"; not having sufficient oil change records and sludge being found under the valve cover. During my previous oil change 6 months & 8700 miles ago there were no issues with the engine. I also use premium synthetic oil. No oil lights had ever gone off, only the check engine light prior to taking it to a mechanic. I have also had safety issues over the last 5 months where my vehicle failed to accelerate while on the highway. The car would function as normal after stopping and cutting the car off and back on.
Corrective Action:
One afternoon when I started my Sorento (with Lambda Engine around 85,000 miles) I heard a loud tapping sound in the engine and saw the check engine light on. I took it in for an oil change and to get an opinion on the tapping sound at Jiffy lube. They told me I had no oil in the vehicle. They also noted no oil leaks and sludge in the engine. I took it in to the kia dealership the next day and they told me my timing chain was damaged and that I would need a new engine. I thought I was covered under the "special" 20 year warranty I had on the vehicle. My warranty claim was DENIED due to "improper maintenance"; not having sufficient oil change records and sludge being found under the valve cover. During my previous oil change 6 months & 8700 miles ago there were no issues with the engine. I also use premium synthetic oil. No oil lights had ever gone off, only the check engine light prior to taking it to a mechanic. I have also had safety issues over the last 5 months where my vehicle failed to accelerate while on the highway. The car would function as normal after stopping and cutting the car off and back on.
Additional Notes:
One afternoon when I started my Sorento (with Lambda Engine around 85,000 miles) I heard a loud tapping sound in the engine and saw the check engine light on. I took it in for an oil change and to get an opinion on the tapping sound at Jiffy lube. They told me I had no oil in the vehicle. They also noted no oil leaks and sludge in the engine. I took it in to the kia dealership the next day and they told me my timing chain was damaged and that I would need a new engine. I thought I was covered under the "special" 20 year warranty I had on the vehicle. My warranty claim was DENIED due to "improper maintenance"; not having sufficient oil change records and sludge being found under the valve cover. During my previous oil change 6 months & 8700 miles ago there were no issues with the engine. I also use premium synthetic oil. No oil lights had ever gone off, only the check engine light prior to taking it to a mechanic. I have also had safety issues over the last 5 months where my vehicle failed to accelerate while on the highway. The car would function as normal after stopping and cutting the car off and back on.
Mfg Campaign: 11491683
Recall Date: Oct 31, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunscreen spontaneously exploded. Open highway, no surrounding debris, no trees, etc.
Corrective Action:
Sunscreen spontaneously exploded. Open highway, no surrounding debris, no trees, etc.
Additional Notes:
Sunscreen spontaneously exploded. Open highway, no surrounding debris, no trees, etc.
Mfg Campaign: 11491477
Recall Date: Oct 30, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We were driving down the road and a rod went through my engine. We have always kept our oil changes up to date and maintenanced our car as soon as it’s needed it. We called Kia to ask them if we could get this fixed and Kia of Cookeville let us know it was under recall for an engine issue but because our software wasn’t updated it wouldn’t be covered. We then called Kia of Knoxville and they said it was covered under the recall but we would need to call a corporation number to see if the cost were covered. The corporation number wasn’t willing to corporate at all. He preceded to tell us because it wasn’t brought in there was nothing they could do. We have never received a letter saying we were under a recall. We had no idea. Please help I have 4 kids and no way of transportation for them. My husband just lost his job and I need this fixed free of charge ):
Corrective Action:
We were driving down the road and a rod went through my engine. We have always kept our oil changes up to date and maintenanced our car as soon as it’s needed it. We called Kia to ask them if we could get this fixed and Kia of Cookeville let us know it was under recall for an engine issue but because our software wasn’t updated it wouldn’t be covered. We then called Kia of Knoxville and they said it was covered under the recall but we would need to call a corporation number to see if the cost were covered. The corporation number wasn’t willing to corporate at all. He preceded to tell us because it wasn’t brought in there was nothing they could do. We have never received a letter saying we were under a recall. We had no idea. Please help I have 4 kids and no way of transportation for them. My husband just lost his job and I need this fixed free of charge ):
Additional Notes:
We were driving down the road and a rod went through my engine. We have always kept our oil changes up to date and maintenanced our car as soon as it’s needed it. We called Kia to ask them if we could get this fixed and Kia of Cookeville let us know it was under recall for an engine issue but because our software wasn’t updated it wouldn’t be covered. We then called Kia of Knoxville and they said it was covered under the recall but we would need to call a corporation number to see if the cost were covered. The corporation number wasn’t willing to corporate at all. He preceded to tell us because it wasn’t brought in there was nothing they could do. We have never received a letter saying we were under a recall. We had no idea. Please help I have 4 kids and no way of transportation for them. My husband just lost his job and I need this fixed free of charge ):
Mfg Campaign: 11491039
Recall Date: Oct 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle has been consuming excessive amounts of oil resulting in the recommendation from the Ourisman Kia Dealership in Chantilly, Virginia that the engine be replaced. The only warning I had that there could be an issue was the oil light occasionally coming on for 3-5 seconds when turning off a highway exit or braking hard, etc. The car has been taken to the dealership 3 times in order to figure out what was going on for this specific issue, but it has been indirectly addressed prior to that. The first time the car was taken it was still under warranty, but the result that the engine needed replacement was not given until after the car was out of warranty. The dealership first performed an oil change and consumption test. I returned after 1000 miles for the results of the consumption test and was told my car was consuming oil and would need a Combustion Chamber cleaning. Once that was completed, I was told it should be fine. The dealership did not communicate to me that I needed to return the car after 1000 miles, but I brought it back after I noticed the oil light was coming on again and it had only been a few weeks since the oil change. I was told that the car was consuming excessive amounts of oil and it would need an engine replacement. The car has also occasionally struggled to accelerate, but I had the Knock Sensor replaced under warranty so it is likely related to the lack of oil. The car is now unsafe to drive as it could have "catastrophic engine failure" according to the dealership service manager. There is no extended warranty or recall, so I have no choice but to spend the quoted $9-10k for an engine replacement or sell the car for next to nothing and start over.
Corrective Action:
The vehicle has been consuming excessive amounts of oil resulting in the recommendation from the Ourisman Kia Dealership in Chantilly, Virginia that the engine be replaced. The only warning I had that there could be an issue was the oil light occasionally coming on for 3-5 seconds when turning off a highway exit or braking hard, etc. The car has been taken to the dealership 3 times in order to figure out what was going on for this specific issue, but it has been indirectly addressed prior to that. The first time the car was taken it was still under warranty, but the result that the engine needed replacement was not given until after the car was out of warranty. The dealership first performed an oil change and consumption test. I returned after 1000 miles for the results of the consumption test and was told my car was consuming oil and would need a Combustion Chamber cleaning. Once that was completed, I was told it should be fine. The dealership did not communicate to me that I needed to return the car after 1000 miles, but I brought it back after I noticed the oil light was coming on again and it had only been a few weeks since the oil change. I was told that the car was consuming excessive amounts of oil and it would need an engine replacement. The car has also occasionally struggled to accelerate, but I had the Knock Sensor replaced under warranty so it is likely related to the lack of oil. The car is now unsafe to drive as it could have "catastrophic engine failure" according to the dealership service manager. There is no extended warranty or recall, so I have no choice but to spend the quoted $9-10k for an engine replacement or sell the car for next to nothing and start over.
Additional Notes:
The vehicle has been consuming excessive amounts of oil resulting in the recommendation from the Ourisman Kia Dealership in Chantilly, Virginia that the engine be replaced. The only warning I had that there could be an issue was the oil light occasionally coming on for 3-5 seconds when turning off a highway exit or braking hard, etc. The car has been taken to the dealership 3 times in order to figure out what was going on for this specific issue, but it has been indirectly addressed prior to that. The first time the car was taken it was still under warranty, but the result that the engine needed replacement was not given until after the car was out of warranty. The dealership first performed an oil change and consumption test. I returned after 1000 miles for the results of the consumption test and was told my car was consuming oil and would need a Combustion Chamber cleaning. Once that was completed, I was told it should be fine. The dealership did not communicate to me that I needed to return the car after 1000 miles, but I brought it back after I noticed the oil light was coming on again and it had only been a few weeks since the oil change. I was told that the car was consuming excessive amounts of oil and it would need an engine replacement. The car has also occasionally struggled to accelerate, but I had the Knock Sensor replaced under warranty so it is likely related to the lack of oil. The car is now unsafe to drive as it could have "catastrophic engine failure" according to the dealership service manager. There is no extended warranty or recall, so I have no choice but to spend the quoted $9-10k for an engine replacement or sell the car for next to nothing and start over.
Mfg Campaign: 11490576
Recall Date: Oct 24, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving engine completely stopped with myself driving and my 2 year old in the car. No warning lights lit up beforehand until after the failure and after coming to a complete stop smoke could be seen coming from the engine bay underneath the hood. Now the car is disabled and unable to start. Vehicle has not been inspected yet as we are scheduled two weeks out for an appointment with the dealer shop.
Corrective Action:
While driving engine completely stopped with myself driving and my 2 year old in the car. No warning lights lit up beforehand until after the failure and after coming to a complete stop smoke could be seen coming from the engine bay underneath the hood. Now the car is disabled and unable to start. Vehicle has not been inspected yet as we are scheduled two weeks out for an appointment with the dealer shop.
Additional Notes:
While driving engine completely stopped with myself driving and my 2 year old in the car. No warning lights lit up beforehand until after the failure and after coming to a complete stop smoke could be seen coming from the engine bay underneath the hood. Now the car is disabled and unable to start. Vehicle has not been inspected yet as we are scheduled two weeks out for an appointment with the dealer shop.
Mfg Campaign: 11490447
Recall Date: Oct 23, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle was running great then without any warning it stalled. I started it back up and the engine began knocking horribly. I got a diagnostic test done at Auto Zone and was told that I had a bad sensor in my engine. I took it in to the dealership and I was told that it had no oil, metal in the engine, and I had to replace it. I checked the oil the previous week and it had oil then.
Corrective Action:
The vehicle was running great then without any warning it stalled. I started it back up and the engine began knocking horribly. I got a diagnostic test done at Auto Zone and was told that I had a bad sensor in my engine. I took it in to the dealership and I was told that it had no oil, metal in the engine, and I had to replace it. I checked the oil the previous week and it had oil then.
Additional Notes:
The vehicle was running great then without any warning it stalled. I started it back up and the engine began knocking horribly. I got a diagnostic test done at Auto Zone and was told that I had a bad sensor in my engine. I took it in to the dealership and I was told that it had no oil, metal in the engine, and I had to replace it. I checked the oil the previous week and it had oil then.
Mfg Campaign: 11490402
Recall Date: Oct 22, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Corrective Action:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Additional Notes:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Mfg Campaign: 11490245
Recall Date: Oct 21, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Corrective Action:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Additional Notes:
There was an instance where I was driving in heavy rain and the windshield wipers just stopped working. I had to drive about 5 more miles without them working. They worked the next time it rained a couple of days later. There has been 2 instances in the last week where I have had my car parked in my driveway off and locked. In the middle of the night, the headlights and taillights come on on there own. The headlights setting has been set to auto. I end up having to go out and start and turn off my car, then when I lock it back the lights go off.
Mfg Campaign: 11490245
Recall Date: Oct 21, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine failed on the highway. Regular maintenance performed on vehicle. No warning lights came on before engine failure.
Corrective Action:
Engine failed on the highway. Regular maintenance performed on vehicle. No warning lights came on before engine failure.
Additional Notes:
Engine failed on the highway. Regular maintenance performed on vehicle. No warning lights came on before engine failure.
Mfg Campaign: 11489711
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT IS PEELING OFF
Corrective Action:
PAINT IS PEELING OFF
Additional Notes:
PAINT IS PEELING OFF
Mfg Campaign: 11489818
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine in burning oil at a fast rate, also no check engine lights appear to inform you of an engine issue.
Corrective Action:
The engine in burning oil at a fast rate, also no check engine lights appear to inform you of an engine issue.
Additional Notes:
The engine in burning oil at a fast rate, also no check engine lights appear to inform you of an engine issue.
Mfg Campaign: 11489542
Recall Date: Oct 17, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving car, a burning oil smell came thru car and I heard a bubbling noise under the hood. No indicator light came on. I immediately looked at the temp gauge to see it was sitting on hot. I pulled over and looked under the hood to find out that coolant was spitting out. After 45 mins of letting it cool down I checked the engine oil to find none, and the radiator had oil in it. My car is currently at the shop being taken apart.
Corrective Action:
While driving car, a burning oil smell came thru car and I heard a bubbling noise under the hood. No indicator light came on. I immediately looked at the temp gauge to see it was sitting on hot. I pulled over and looked under the hood to find out that coolant was spitting out. After 45 mins of letting it cool down I checked the engine oil to find none, and the radiator had oil in it. My car is currently at the shop being taken apart.
Additional Notes:
While driving car, a burning oil smell came thru car and I heard a bubbling noise under the hood. No indicator light came on. I immediately looked at the temp gauge to see it was sitting on hot. I pulled over and looked under the hood to find out that coolant was spitting out. After 45 mins of letting it cool down I checked the engine oil to find none, and the radiator had oil in it. My car is currently at the shop being taken apart.
Mfg Campaign: 11489390
Recall Date: Oct 15, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car started to overheat and no warning light came on. Found out there was no oil - oil light had not come on either. My car didn’t notify me that it was overheating and could have blown my engine.
Corrective Action:
Car started to overheat and no warning light came on. Found out there was no oil - oil light had not come on either. My car didn’t notify me that it was overheating and could have blown my engine.
Additional Notes:
Car started to overheat and no warning light came on. Found out there was no oil - oil light had not come on either. My car didn’t notify me that it was overheating and could have blown my engine.
Mfg Campaign: 11489297
Recall Date: Oct 14, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Desconocido
Corrective Action:
Desconocido
Additional Notes:
Desconocido
Mfg Campaign: 11489061
Recall Date: Oct 13, 2022
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