Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The rear suspension cross member on my Kia has cracked in two places. This item has been recalled on other Kia Sorento's. The NHTSA campaign ID is 16V480000. This is a factory defect but Kia says it only applies to a cetain number of VIN numbers. Kia needs to apply this recall to more VIN numbers, especially the parts that have cracked. As Kia says in its recall, this could cause a serious accident if the suspension gives out.
Corrective Action:
The rear suspension cross member on my Kia has cracked in two places. This item has been recalled on other Kia Sorento's. The NHTSA campaign ID is 16V480000. This is a factory defect but Kia says it only applies to a cetain number of VIN numbers. Kia needs to apply this recall to more VIN numbers, especially the parts that have cracked. As Kia says in its recall, this could cause a serious accident if the suspension gives out.
Additional Notes:
The rear suspension cross member on my Kia has cracked in two places. This item has been recalled on other Kia Sorento's. The NHTSA campaign ID is 16V480000. This is a factory defect but Kia says it only applies to a cetain number of VIN numbers. Kia needs to apply this recall to more VIN numbers, especially the parts that have cracked. As Kia says in its recall, this could cause a serious accident if the suspension gives out.
Mfg Campaign: 11461479
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
Corrective Action:
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
Additional Notes:
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
Mfg Campaign: 11461504
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Corrective Action:
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Additional Notes:
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Mfg Campaign: 11461506
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn’t the oil light coming on to indicate low or no oil in the vehicle?
Corrective Action:
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn’t the oil light coming on to indicate low or no oil in the vehicle?
Additional Notes:
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn’t the oil light coming on to indicate low or no oil in the vehicle?
Mfg Campaign: 11461528
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After 30 minutes parking in driveway rear underneath rear hatch erupted in flames. Flames engulfed entire rear of vehicle. Only outside no damage from fire inside vehicle. Started in trailer hitch rear area. Hitch was installed by Kia dealership when we purchased vehicle. Hitch was never used.
Corrective Action:
After 30 minutes parking in driveway rear underneath rear hatch erupted in flames. Flames engulfed entire rear of vehicle. Only outside no damage from fire inside vehicle. Started in trailer hitch rear area. Hitch was installed by Kia dealership when we purchased vehicle. Hitch was never used.
Additional Notes:
After 30 minutes parking in driveway rear underneath rear hatch erupted in flames. Flames engulfed entire rear of vehicle. Only outside no damage from fire inside vehicle. Started in trailer hitch rear area. Hitch was installed by Kia dealership when we purchased vehicle. Hitch was never used.
Mfg Campaign: 11461289
Recall Date: Apr 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine failure with no warning at 162,000 miles
Corrective Action:
Engine failure with no warning at 162,000 miles
Additional Notes:
Engine failure with no warning at 162,000 miles
Mfg Campaign: 11461114
Recall Date: Apr 18, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The Motor Driven Power Steering (MDPS) has failed on our 2016 KIA Sorento on three separate occasions, with the most recent on March 25th, 2022. Each time we have taken the vehicle to our local Kia Dealership, the 1st time they confirmed the issue and provided us an estimate of near $5,000.00. We differed the repair, which appeared to be wise as we received a letter from Kia extending the Vehicle Warranty for this exact issue to 5 yrs/150,000 miles. HOWEVER after a 2nd incident of steering failure the dealer said "could not validate the issue" and to "bring it back if it happens again. Well it happened again, This time we recorded a video which we will retain if there is another denial of service from our local Kia Dealer. However they denied the repair again. At this point we are extremely frustrated and do not feel confident to return to the local Kia dealer we have contacted KIA America, Inc. although they are not standing behind their product. It is our desire and expectation that we can obtain remedy of this documented and dangerous warranty failure.
Corrective Action:
The Motor Driven Power Steering (MDPS) has failed on our 2016 KIA Sorento on three separate occasions, with the most recent on March 25th, 2022. Each time we have taken the vehicle to our local Kia Dealership, the 1st time they confirmed the issue and provided us an estimate of near $5,000.00. We differed the repair, which appeared to be wise as we received a letter from Kia extending the Vehicle Warranty for this exact issue to 5 yrs/150,000 miles. HOWEVER after a 2nd incident of steering failure the dealer said "could not validate the issue" and to "bring it back if it happens again. Well it happened again, This time we recorded a video which we will retain if there is another denial of service from our local Kia Dealer. However they denied the repair again. At this point we are extremely frustrated and do not feel confident to return to the local Kia dealer we have contacted KIA America, Inc. although they are not standing behind their product. It is our desire and expectation that we can obtain remedy of this documented and dangerous warranty failure.
Additional Notes:
The Motor Driven Power Steering (MDPS) has failed on our 2016 KIA Sorento on three separate occasions, with the most recent on March 25th, 2022. Each time we have taken the vehicle to our local Kia Dealership, the 1st time they confirmed the issue and provided us an estimate of near $5,000.00. We differed the repair, which appeared to be wise as we received a letter from Kia extending the Vehicle Warranty for this exact issue to 5 yrs/150,000 miles. HOWEVER after a 2nd incident of steering failure the dealer said "could not validate the issue" and to "bring it back if it happens again. Well it happened again, This time we recorded a video which we will retain if there is another denial of service from our local Kia Dealer. However they denied the repair again. At this point we are extremely frustrated and do not feel confident to return to the local Kia dealer we have contacted KIA America, Inc. although they are not standing behind their product. It is our desire and expectation that we can obtain remedy of this documented and dangerous warranty failure.
Mfg Campaign: 11461220
Recall Date: Apr 18, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
Corrective Action:
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
Additional Notes:
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
Mfg Campaign: 11461008
Recall Date: Apr 16, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn’t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.
Corrective Action:
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn’t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.
Additional Notes:
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn’t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.
Mfg Campaign: 11460959
Recall Date: Apr 15, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.
Corrective Action:
Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.
Additional Notes:
Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.
Mfg Campaign: 11460601
Recall Date: Apr 12, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Problems with parking lock, no release. Possible body control module.
Corrective Action:
Problems with parking lock, no release. Possible body control module.
Additional Notes:
Problems with parking lock, no release. Possible body control module.
Mfg Campaign: 11460317
Recall Date: Apr 10, 2022
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, an abnormal booming sound was heard which startled the driver. After stopping to inspect the vehicle, it was discovered that the glass sunroof had shattered. The contact indicated that during the incident no object had struck the vehicle to cause the failure. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The approximate failure mileage was 85,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, an abnormal booming sound was heard which startled the driver. After stopping to inspect the vehicle, it was discovered that the glass sunroof had shattered. The contact indicated that during the incident no object had struck the vehicle to cause the failure. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The approximate failure mileage was 85,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, an abnormal booming sound was heard which startled the driver. After stopping to inspect the vehicle, it was discovered that the glass sunroof had shattered. The contact indicated that during the incident no object had struck the vehicle to cause the failure. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The approximate failure mileage was 85,000.
Mfg Campaign: 11459803
Recall Date: Apr 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.
Corrective Action:
I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.
Additional Notes:
I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.
Mfg Campaign: 11459806
Recall Date: Apr 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on Route 78 (an interstate highway) when I heard a loud "POP" and suddenly my sunroof's glass was raining down on me. The front window of my sunroof totally shattered leaving a huge hole in the roof. Luckily, I did not lose control of the vehicle as I tried to figure out what happened to the sunroof. I recently had to have the car towed and I did not want to wait for another tow truck so I drove home with the huge hole in the roof. Upon my arrival home, my husband met me with the shop vac and he cleaned up the glass. His notes about the situation - there were no scratches or dents on any part of the car, there was no foreign object in the car that may have fallen through the roof, and he thought that the amount of glass he vacuumed out was not all of the glass missing from the roof. He believed that a lot of the glass must have burst out of the window and onto the highway. The next day when I drove home (in another car as mine was unable to be used for several days), I looked to see if I could see an unusual object on the side of the road that could have perfectly missed my windshield but hit my sunroof. There was nothing out of the ordinary on the road. FYI - The day's weather was fair, in the high 50-s to low 60-s. It was a cloudy but dry day. I posted my harrowing experience on Facebook, and a friend told me about the NHTSA.gov website. Upon searching, I found that several other 2016 Kia Sorentos had exploding sunroof issues. I reported the issue to my insurance company as I wanted to know how much my deductible was. Unfortunately, the cost is coming out of my pocket. I have since had the window fixed. I did not file a police report as I honestly believed that somehow something got kicked up off the road and onto my roof. I do not believe that to be the case anymore. I did call my local Kia dealer and he was shocked to hear what happened. He did not say he had any experiences like this.
Corrective Action:
I was driving on Route 78 (an interstate highway) when I heard a loud "POP" and suddenly my sunroof's glass was raining down on me. The front window of my sunroof totally shattered leaving a huge hole in the roof. Luckily, I did not lose control of the vehicle as I tried to figure out what happened to the sunroof. I recently had to have the car towed and I did not want to wait for another tow truck so I drove home with the huge hole in the roof. Upon my arrival home, my husband met me with the shop vac and he cleaned up the glass. His notes about the situation - there were no scratches or dents on any part of the car, there was no foreign object in the car that may have fallen through the roof, and he thought that the amount of glass he vacuumed out was not all of the glass missing from the roof. He believed that a lot of the glass must have burst out of the window and onto the highway. The next day when I drove home (in another car as mine was unable to be used for several days), I looked to see if I could see an unusual object on the side of the road that could have perfectly missed my windshield but hit my sunroof. There was nothing out of the ordinary on the road. FYI - The day's weather was fair, in the high 50-s to low 60-s. It was a cloudy but dry day. I posted my harrowing experience on Facebook, and a friend told me about the NHTSA.gov website. Upon searching, I found that several other 2016 Kia Sorentos had exploding sunroof issues. I reported the issue to my insurance company as I wanted to know how much my deductible was. Unfortunately, the cost is coming out of my pocket. I have since had the window fixed. I did not file a police report as I honestly believed that somehow something got kicked up off the road and onto my roof. I do not believe that to be the case anymore. I did call my local Kia dealer and he was shocked to hear what happened. He did not say he had any experiences like this.
Additional Notes:
I was driving on Route 78 (an interstate highway) when I heard a loud "POP" and suddenly my sunroof's glass was raining down on me. The front window of my sunroof totally shattered leaving a huge hole in the roof. Luckily, I did not lose control of the vehicle as I tried to figure out what happened to the sunroof. I recently had to have the car towed and I did not want to wait for another tow truck so I drove home with the huge hole in the roof. Upon my arrival home, my husband met me with the shop vac and he cleaned up the glass. His notes about the situation - there were no scratches or dents on any part of the car, there was no foreign object in the car that may have fallen through the roof, and he thought that the amount of glass he vacuumed out was not all of the glass missing from the roof. He believed that a lot of the glass must have burst out of the window and onto the highway. The next day when I drove home (in another car as mine was unable to be used for several days), I looked to see if I could see an unusual object on the side of the road that could have perfectly missed my windshield but hit my sunroof. There was nothing out of the ordinary on the road. FYI - The day's weather was fair, in the high 50-s to low 60-s. It was a cloudy but dry day. I posted my harrowing experience on Facebook, and a friend told me about the NHTSA.gov website. Upon searching, I found that several other 2016 Kia Sorentos had exploding sunroof issues. I reported the issue to my insurance company as I wanted to know how much my deductible was. Unfortunately, the cost is coming out of my pocket. I have since had the window fixed. I did not file a police report as I honestly believed that somehow something got kicked up off the road and onto my roof. I do not believe that to be the case anymore. I did call my local Kia dealer and he was shocked to hear what happened. He did not say he had any experiences like this.
Mfg Campaign: 11459771
Recall Date: Apr 5, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.
Corrective Action:
I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.
Additional Notes:
I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.
Mfg Campaign: 11459773
Recall Date: Apr 5, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.
Corrective Action:
.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.
Additional Notes:
.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.
Mfg Campaign: 11459576
Recall Date: Apr 4, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
my vehicle is exhibiting symptoms of a defective gas pedal as described in kia recall SC115 for the 2016 kia sorento. however my vehicle is not part of the recall group. i took my car to the dealer to request this recall (SC115) be done on my vehicle but they would not make an exception. my vehicle is unsafe to drive because the accelerator pedal will randomly stop working causing the vehicle to go into "forced idle" mode for several minutes while driving on the road. this is dangerous because the car just idles and will not accelerate. kia dealer has inspected the vehicle but will not assist me with this recall issue.
Corrective Action:
my vehicle is exhibiting symptoms of a defective gas pedal as described in kia recall SC115 for the 2016 kia sorento. however my vehicle is not part of the recall group. i took my car to the dealer to request this recall (SC115) be done on my vehicle but they would not make an exception. my vehicle is unsafe to drive because the accelerator pedal will randomly stop working causing the vehicle to go into "forced idle" mode for several minutes while driving on the road. this is dangerous because the car just idles and will not accelerate. kia dealer has inspected the vehicle but will not assist me with this recall issue.
Additional Notes:
my vehicle is exhibiting symptoms of a defective gas pedal as described in kia recall SC115 for the 2016 kia sorento. however my vehicle is not part of the recall group. i took my car to the dealer to request this recall (SC115) be done on my vehicle but they would not make an exception. my vehicle is unsafe to drive because the accelerator pedal will randomly stop working causing the vehicle to go into "forced idle" mode for several minutes while driving on the road. this is dangerous because the car just idles and will not accelerate. kia dealer has inspected the vehicle but will not assist me with this recall issue.
Mfg Campaign: 11459586
Recall Date: Apr 4, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Kia stated this “the heads are blown and not repairable after the threads were pulled through the block.A replacement engine is quite expensive, $13,433.85+tax.” The coolant leaked and kia repair was not sure whether the heated engine caused the fluid to leak or whether the fluid leaked causing engine to over heat. Still owed $5k on this car at time of loss. Kia refused to consider repair under Goodwill.
Corrective Action:
Kia stated this “the heads are blown and not repairable after the threads were pulled through the block.A replacement engine is quite expensive, $13,433.85+tax.” The coolant leaked and kia repair was not sure whether the heated engine caused the fluid to leak or whether the fluid leaked causing engine to over heat. Still owed $5k on this car at time of loss. Kia refused to consider repair under Goodwill.
Additional Notes:
Kia stated this “the heads are blown and not repairable after the threads were pulled through the block.A replacement engine is quite expensive, $13,433.85+tax.” The coolant leaked and kia repair was not sure whether the heated engine caused the fluid to leak or whether the fluid leaked causing engine to over heat. Still owed $5k on this car at time of loss. Kia refused to consider repair under Goodwill.
Mfg Campaign: 11459414
Recall Date: Apr 3, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil burning fast, oil light never came on to notify me of low oil levels. Car stalled and is now making knocking sounds. I have to have my car towed to the dealership to see what is wrong with it.
Corrective Action:
Oil burning fast, oil light never came on to notify me of low oil levels. Car stalled and is now making knocking sounds. I have to have my car towed to the dealership to see what is wrong with it.
Additional Notes:
Oil burning fast, oil light never came on to notify me of low oil levels. Car stalled and is now making knocking sounds. I have to have my car towed to the dealership to see what is wrong with it.
Mfg Campaign: 11459174
Recall Date: Mar 31, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
In January 2022, as I was driving approximately 45 mph, I happened to check my dashboard to see my temperature gauge was on “H” without any warning lights and light smoke coming from beneath the hood. I was approximately two miles from my home so I turned on the heat at full blast to draw some of the heat from the engine to the vehicle's cabin. After checking under the hood, I noticed the coolant level was below normal and based upon that observation, drove it to a nearby auto repair and service location for further review. Two days later, ! was informed that a gasket on the coolant side of the engine had failed and an engine replacement was necessary. They further suggested I contact my dealer to determine whether the engine replacement would be covered under warranty or was part of a recall. After contacting my local Kia dealer (the largest Kia dealer in Virginia), I arranged to have it towed to them to have a full diagnostic run to determine whether the engine needed to be replace. Although our vehicle was not one of the 2016 models under the engine recall, we were told that if certain conditions were met, Kia America would replace the engine at no cost as it would be covered. After having our vehicle for four (4) weeks, our dealer confirmed the engine gasket failure (on the coolant system side), that it was a manufacturer defect and requested Kia America replace at no cost to us. Our dealer confirmed that all service (including oil changes and schedule maintenance) was performed by them from the time of purchase (showroom floor new; bought car with 5 miles on it) while the car was under warranty (up to 100K miles) and the service was up to date. With that information, Kia America denied the request for the engine replacement.
Corrective Action:
In January 2022, as I was driving approximately 45 mph, I happened to check my dashboard to see my temperature gauge was on “H” without any warning lights and light smoke coming from beneath the hood. I was approximately two miles from my home so I turned on the heat at full blast to draw some of the heat from the engine to the vehicle's cabin. After checking under the hood, I noticed the coolant level was below normal and based upon that observation, drove it to a nearby auto repair and service location for further review. Two days later, ! was informed that a gasket on the coolant side of the engine had failed and an engine replacement was necessary. They further suggested I contact my dealer to determine whether the engine replacement would be covered under warranty or was part of a recall. After contacting my local Kia dealer (the largest Kia dealer in Virginia), I arranged to have it towed to them to have a full diagnostic run to determine whether the engine needed to be replace. Although our vehicle was not one of the 2016 models under the engine recall, we were told that if certain conditions were met, Kia America would replace the engine at no cost as it would be covered. After having our vehicle for four (4) weeks, our dealer confirmed the engine gasket failure (on the coolant system side), that it was a manufacturer defect and requested Kia America replace at no cost to us. Our dealer confirmed that all service (including oil changes and schedule maintenance) was performed by them from the time of purchase (showroom floor new; bought car with 5 miles on it) while the car was under warranty (up to 100K miles) and the service was up to date. With that information, Kia America denied the request for the engine replacement.
Additional Notes:
In January 2022, as I was driving approximately 45 mph, I happened to check my dashboard to see my temperature gauge was on “H” without any warning lights and light smoke coming from beneath the hood. I was approximately two miles from my home so I turned on the heat at full blast to draw some of the heat from the engine to the vehicle's cabin. After checking under the hood, I noticed the coolant level was below normal and based upon that observation, drove it to a nearby auto repair and service location for further review. Two days later, ! was informed that a gasket on the coolant side of the engine had failed and an engine replacement was necessary. They further suggested I contact my dealer to determine whether the engine replacement would be covered under warranty or was part of a recall. After contacting my local Kia dealer (the largest Kia dealer in Virginia), I arranged to have it towed to them to have a full diagnostic run to determine whether the engine needed to be replace. Although our vehicle was not one of the 2016 models under the engine recall, we were told that if certain conditions were met, Kia America would replace the engine at no cost as it would be covered. After having our vehicle for four (4) weeks, our dealer confirmed the engine gasket failure (on the coolant system side), that it was a manufacturer defect and requested Kia America replace at no cost to us. Our dealer confirmed that all service (including oil changes and schedule maintenance) was performed by them from the time of purchase (showroom floor new; bought car with 5 miles on it) while the car was under warranty (up to 100K miles) and the service was up to date. With that information, Kia America denied the request for the engine replacement.
Mfg Campaign: 11458777
Recall Date: Mar 29, 2022
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