Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.
Corrective Action:
Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.
Additional Notes:
Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.
Mfg Campaign: 11455353
Recall Date: Mar 5, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Timing chain broke with no warning and only 70114 miles one car.
Corrective Action:
Timing chain broke with no warning and only 70114 miles one car.
Additional Notes:
Timing chain broke with no warning and only 70114 miles one car.
Mfg Campaign: 11455237
Recall Date: Mar 4, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Potential Consequences:
The gear shift will not come out of park. I had to stick something in the manual brake release hole to shift out of park.
Corrective Action:
The gear shift will not come out of park. I had to stick something in the manual brake release hole to shift out of park.
Additional Notes:
The gear shift will not come out of park. I had to stick something in the manual brake release hole to shift out of park.
Mfg Campaign: 11454256
Recall Date: Feb 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.
Corrective Action:
I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.
Additional Notes:
I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.
Mfg Campaign: 11452777
Recall Date: Feb 18, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.
Corrective Action:
The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.
Additional Notes:
The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.
Mfg Campaign: 11452180
Recall Date: Feb 16, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
my car cut off out of nowhere
Corrective Action:
my car cut off out of nowhere
Additional Notes:
my car cut off out of nowhere
Mfg Campaign: 11451194
Recall Date: Feb 9, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Corrective Action:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Additional Notes:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Mfg Campaign: 11451283
Recall Date: Feb 9, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Corrective Action:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Additional Notes:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Mfg Campaign: 11451283
Recall Date: Feb 9, 2022
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Corrective Action:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Additional Notes:
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Mfg Campaign: 11451283
Recall Date: Feb 9, 2022
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.
Mfg Campaign: 11450796
Recall Date: Feb 7, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering sticks causing over correction. The car has 76000 miles on the odometer. The steering column has to be replaced at a significant cost. This is not a new problem to Kia… they should issue a recall and pay for the cost of repair.
Corrective Action:
Steering sticks causing over correction. The car has 76000 miles on the odometer. The steering column has to be replaced at a significant cost. This is not a new problem to Kia… they should issue a recall and pay for the cost of repair.
Additional Notes:
Steering sticks causing over correction. The car has 76000 miles on the odometer. The steering column has to be replaced at a significant cost. This is not a new problem to Kia… they should issue a recall and pay for the cost of repair.
Mfg Campaign: 11450681
Recall Date: Feb 6, 2022
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, his vehicle would overheat. The contact stated there was no warning light illuminated. The contact stated that he added water into the coolant reservoir and waited before restarting the vehicle. The vehicle was taken to be diagnosed by an independent mechanic and he was informed that the engine needed to be replaced. The local dealer was contacted and informed him that the head gasket was blown and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 120,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, his vehicle would overheat. The contact stated there was no warning light illuminated. The contact stated that he added water into the coolant reservoir and waited before restarting the vehicle. The vehicle was taken to be diagnosed by an independent mechanic and he was informed that the engine needed to be replaced. The local dealer was contacted and informed him that the head gasket was blown and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 120,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, his vehicle would overheat. The contact stated there was no warning light illuminated. The contact stated that he added water into the coolant reservoir and waited before restarting the vehicle. The vehicle was taken to be diagnosed by an independent mechanic and he was informed that the engine needed to be replaced. The local dealer was contacted and informed him that the head gasket was blown and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 120,000.
Mfg Campaign: 11450272
Recall Date: Feb 3, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Corrective Action:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Additional Notes:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Mfg Campaign: 11450043
Recall Date: Feb 2, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Corrective Action:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Additional Notes:
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Mfg Campaign: 11450043
Recall Date: Feb 2, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Occasionally when using the left turn signal the Right turn signal will turn on after turning left. Vehicle has not been inspected
Corrective Action:
Occasionally when using the left turn signal the Right turn signal will turn on after turning left. Vehicle has not been inspected
Additional Notes:
Occasionally when using the left turn signal the Right turn signal will turn on after turning left. Vehicle has not been inspected
Mfg Campaign: 11449686
Recall Date: Feb 1, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Corrective Action:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Additional Notes:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Mfg Campaign: 11449065
Recall Date: Jan 27, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Corrective Action:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Additional Notes:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Mfg Campaign: 11449065
Recall Date: Jan 27, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Corrective Action:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Additional Notes:
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Mfg Campaign: 11449065
Recall Date: Jan 27, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I’ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento’s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have “MY WARRANTY FOREVER” as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the pictures if the defects were covered under the warranty if not I would be responsible for the labor cost. The service manager at Stonecrest KIA said his tech was out but he had four certified technicians next door at his Hyundai dealership to do the work. I authorized obtaining the pictures however at this time nothing has not been done. The warranty company is still waiting for the pictures. In the meantime I have run out of money to rent cars to get to and from work.
Corrective Action:
The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I’ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento’s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have “MY WARRANTY FOREVER” as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the pictures if the defects were covered under the warranty if not I would be responsible for the labor cost. The service manager at Stonecrest KIA said his tech was out but he had four certified technicians next door at his Hyundai dealership to do the work. I authorized obtaining the pictures however at this time nothing has not been done. The warranty company is still waiting for the pictures. In the meantime I have run out of money to rent cars to get to and from work.
Additional Notes:
The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I’ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento’s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have “MY WARRANTY FOREVER” as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the pictures if the defects were covered under the warranty if not I would be responsible for the labor cost. The service manager at Stonecrest KIA said his tech was out but he had four certified technicians next door at his Hyundai dealership to do the work. I authorized obtaining the pictures however at this time nothing has not been done. The warranty company is still waiting for the pictures. In the meantime I have run out of money to rent cars to get to and from work.
Mfg Campaign: 11449195
Recall Date: Jan 27, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.
Mfg Campaign: 11448884
Recall Date: Jan 25, 2022
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