Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement
Corrective Action:
I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement
Additional Notes:
I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement
Mfg Campaign: 11637167
Recall Date: Jan 20, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636283
Recall Date: Jan 16, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636283
Recall Date: Jan 16, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.
Corrective Action:
Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.
Additional Notes:
Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.
Mfg Campaign: 11636300
Recall Date: Jan 16, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Corrective Action:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Additional Notes:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Mfg Campaign: 11636188
Recall Date: Jan 15, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Corrective Action:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Additional Notes:
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Mfg Campaign: 11636188
Recall Date: Jan 15, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that after shifting the vehicle into park(P), the gear shifter would fail to shift out of the park(P) position. The contact would be forced to use a screwdriver to open the shift lock release button in an effort to shift gears. The contact also mentioned that the check engine had appeared on the instrument panel. The contact used a code reader that determined that the transmission range sensor circuit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was 162,747.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that after shifting the vehicle into park(P), the gear shifter would fail to shift out of the park(P) position. The contact would be forced to use a screwdriver to open the shift lock release button in an effort to shift gears. The contact also mentioned that the check engine had appeared on the instrument panel. The contact used a code reader that determined that the transmission range sensor circuit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was 162,747.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that after shifting the vehicle into park(P), the gear shifter would fail to shift out of the park(P) position. The contact would be forced to use a screwdriver to open the shift lock release button in an effort to shift gears. The contact also mentioned that the check engine had appeared on the instrument panel. The contact used a code reader that determined that the transmission range sensor circuit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was 162,747.
Mfg Campaign: 11635214
Recall Date: Jan 10, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.
Mfg Campaign: 11633745
Recall Date: Jan 2, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550.00. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.
Corrective Action:
I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550.00. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.
Additional Notes:
I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550.00. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.
Mfg Campaign: 11633167
Recall Date: Dec 30, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.
Mfg Campaign: 11633196
Recall Date: Dec 30, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.
Corrective Action:
Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.
Additional Notes:
Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.
Mfg Campaign: 11633277
Recall Date: Dec 30, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was stationary when the engine stalled. The vehicle was not able to restart. The vehicle was not towed to a dealer. The vehicle was not diagnosed. The manufacturer was contacted. However, the contact did not speak with anyone. The contact parked the vehicle to be not driven any longer as it was a safety concern. The contact received 3 notifications of NHTSA Campaign Number: 22V612000 (POWER TRAIN ). The failure mileage was 153,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was stationary when the engine stalled. The vehicle was not able to restart. The vehicle was not towed to a dealer. The vehicle was not diagnosed. The manufacturer was contacted. However, the contact did not speak with anyone. The contact parked the vehicle to be not driven any longer as it was a safety concern. The contact received 3 notifications of NHTSA Campaign Number: 22V612000 (POWER TRAIN ). The failure mileage was 153,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was stationary when the engine stalled. The vehicle was not able to restart. The vehicle was not towed to a dealer. The vehicle was not diagnosed. The manufacturer was contacted. However, the contact did not speak with anyone. The contact parked the vehicle to be not driven any longer as it was a safety concern. The contact received 3 notifications of NHTSA Campaign Number: 22V612000 (POWER TRAIN ). The failure mileage was 153,000.
Mfg Campaign: 11632212
Recall Date: Dec 23, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it’s dangerous to drive. The dealership isn’t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.
Corrective Action:
The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it’s dangerous to drive. The dealership isn’t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.
Additional Notes:
The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it’s dangerous to drive. The dealership isn’t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.
Mfg Campaign: 11631291
Recall Date: Dec 17, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Corrective Action:
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Additional Notes:
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Mfg Campaign: 11630911
Recall Date: Dec 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Corrective Action:
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Additional Notes:
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Mfg Campaign: 11630917
Recall Date: Dec 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Blown head gasquet and stripped head bolts repaired 2023 Blown engine December 2024
Corrective Action:
Blown head gasquet and stripped head bolts repaired 2023 Blown engine December 2024
Additional Notes:
Blown head gasquet and stripped head bolts repaired 2023 Blown engine December 2024
Mfg Campaign: 11630644
Recall Date: Dec 13, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car only has 89K miles on it and is garaged and maintained. Went to run an errand yesterday and all of a sudden engine started knocking and sputtering. I then experienced loss of power and the engine light came on. That was the first and only time the engine light has ever come on. Pulled over, checked oil and it seemed very, very low and a burnt smell. It had only been 4K miles since the car was serviced. Husband came and added oil, allowed to idle for about 5 miinutes to see if it improved. It did not. The knocking continued. Shut it off and called AAA and had it towed to the dealership. I just learned this was a known issue and there was a class action lawsuit that I apparently missed out on because I never received the notice yet I have lived at the same address for 20 years.I checked for recalls with the VIN # and nothing comes up, however, clearly there is something wrong with an engine that gets driven less that 10K miles per yesr. Dealer says they're not sure if Kia will replace the engine but they suspect that is what needs to happen. I am furious!
Corrective Action:
Car only has 89K miles on it and is garaged and maintained. Went to run an errand yesterday and all of a sudden engine started knocking and sputtering. I then experienced loss of power and the engine light came on. That was the first and only time the engine light has ever come on. Pulled over, checked oil and it seemed very, very low and a burnt smell. It had only been 4K miles since the car was serviced. Husband came and added oil, allowed to idle for about 5 miinutes to see if it improved. It did not. The knocking continued. Shut it off and called AAA and had it towed to the dealership. I just learned this was a known issue and there was a class action lawsuit that I apparently missed out on because I never received the notice yet I have lived at the same address for 20 years.I checked for recalls with the VIN # and nothing comes up, however, clearly there is something wrong with an engine that gets driven less that 10K miles per yesr. Dealer says they're not sure if Kia will replace the engine but they suspect that is what needs to happen. I am furious!
Additional Notes:
Car only has 89K miles on it and is garaged and maintained. Went to run an errand yesterday and all of a sudden engine started knocking and sputtering. I then experienced loss of power and the engine light came on. That was the first and only time the engine light has ever come on. Pulled over, checked oil and it seemed very, very low and a burnt smell. It had only been 4K miles since the car was serviced. Husband came and added oil, allowed to idle for about 5 miinutes to see if it improved. It did not. The knocking continued. Shut it off and called AAA and had it towed to the dealership. I just learned this was a known issue and there was a class action lawsuit that I apparently missed out on because I never received the notice yet I have lived at the same address for 20 years.I checked for recalls with the VIN # and nothing comes up, however, clearly there is something wrong with an engine that gets driven less that 10K miles per yesr. Dealer says they're not sure if Kia will replace the engine but they suspect that is what needs to happen. I am furious!
Mfg Campaign: 11630041
Recall Date: Dec 11, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that either while driving or while parked, the body control module failed to respond as designed while depressing the brake pedal. The vehicle was taking to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that either while driving or while parked, the body control module failed to respond as designed while depressing the brake pedal. The vehicle was taking to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that either while driving or while parked, the body control module failed to respond as designed while depressing the brake pedal. The vehicle was taking to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.
Mfg Campaign: 11629980
Recall Date: Dec 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Corrective Action:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Additional Notes:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Mfg Campaign: 11629478
Recall Date: Dec 8, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Corrective Action:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Additional Notes:
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Mfg Campaign: 11629478
Recall Date: Dec 8, 2024
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Valencia, CA • 36 yrs
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