Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Mfg Campaign: 11057422
Recall Date: Dec 29, 2017
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Mfg Campaign: 11057448
Recall Date: Dec 29, 2017
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Corrective Action:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Additional Notes:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Mfg Campaign: 11055951
Recall Date: Dec 21, 2017
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Corrective Action:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Additional Notes:
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Mfg Campaign: 11055951
Recall Date: Dec 21, 2017
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Corrective Action:
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Additional Notes:
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Mfg Campaign: 11052902
Recall Date: Dec 7, 2017
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Corrective Action:
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Additional Notes:
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Mfg Campaign: 11046657
Recall Date: Nov 16, 2017
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Corrective Action:
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Additional Notes:
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Mfg Campaign: 11044978
Recall Date: Nov 9, 2017
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Corrective Action:
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Additional Notes:
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Mfg Campaign: 11044513
Recall Date: Nov 8, 2017
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Corrective Action:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Additional Notes:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Mfg Campaign: 11043974
Recall Date: Nov 6, 2017
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Corrective Action:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Additional Notes:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Mfg Campaign: 11043974
Recall Date: Nov 6, 2017
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Corrective Action:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Additional Notes:
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Mfg Campaign: 11043974
Recall Date: Nov 6, 2017
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Corrective Action:
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Additional Notes:
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Mfg Campaign: 11033167
Recall Date: Oct 12, 2017
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Corrective Action:
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Additional Notes:
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Mfg Campaign: 11032654
Recall Date: Oct 10, 2017
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Corrective Action:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Additional Notes:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Mfg Campaign: 11031865
Recall Date: Oct 5, 2017
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Corrective Action:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Additional Notes:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Mfg Campaign: 11031865
Recall Date: Oct 5, 2017
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Corrective Action:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Additional Notes:
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Mfg Campaign: 11031865
Recall Date: Oct 5, 2017
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Corrective Action:
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Additional Notes:
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Mfg Campaign: 11031983
Recall Date: Oct 5, 2017
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Mfg Campaign: 11030375
Recall Date: Sep 28, 2017
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Mfg Campaign: 11030375
Recall Date: Sep 28, 2017
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE AWARE OF AN ONGOING FAILURE PERTAINING TO THE VEHICLE FAILING TO PICK UP SPEED UPON ACCELERATION. THE VEHICLE WOULD GO INTO A LIMP MODE OR A FORCED IDLE MODE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER (MONTGOMERY CHEVROLET, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (502) 968-6111) AND A SERVICE TECHNICIAN TEST DROVE THE VEHICLE, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. IN ADDITION, THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE MANUFACTURER ALSO HAD SEVERAL TECHNICAL SERVICE BULLETINS, BUT REFUSED TO REMEDY THE FAILURE TO PROVIDE A REPAIR SOLUTION FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED AFTER TAKING IT TO THE DEALER SEVERAL TIMES. THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *LN UPDATED 7/23/18*JB
Mfg Campaign: 11030375
Recall Date: Sep 28, 2017
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