Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING FORWARD AT VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,120. ...UPDATED 02/19/16 *BF UPDATED 05/02/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING FORWARD AT VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,120. ...UPDATED 02/19/16 *BF UPDATED 05/02/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING FORWARD AT VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,120. ...UPDATED 02/19/16 *BF UPDATED 05/02/18*JB
Mfg Campaign: 10808248
Recall Date: Dec 3, 2015
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 5 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT LOST ALL POWER TO VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 6,300.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 5 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT LOST ALL POWER TO VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 6,300.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 5 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT LOST ALL POWER TO VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 6,300.
Mfg Campaign: 10806192
Recall Date: Nov 23, 2015
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
IN MOTION,ON A STRAIGHT ROAD,ON THE CROWN OR NOT, NO WIND, DRY PAVEMENT---THE ELECTRONIC STEERING CONSTANTLY HAS THE DRIVER MAKING STEERING CORRECTIONS.IT IS A SMALL CORRECTION BUT CONSTANT RIGHT OR LEFT. IT IS IMPOSSIBLE TO HOLD THE WHEEL IN ONE POSITION AND TRAVEL THAT LANE.UNLIKE MY LAST SIXTY YEARS OF DRIVING! MORE NOTICEABLE ON THE HIGHWAY
Corrective Action:
IN MOTION,ON A STRAIGHT ROAD,ON THE CROWN OR NOT, NO WIND, DRY PAVEMENT---THE ELECTRONIC STEERING CONSTANTLY HAS THE DRIVER MAKING STEERING CORRECTIONS.IT IS A SMALL CORRECTION BUT CONSTANT RIGHT OR LEFT. IT IS IMPOSSIBLE TO HOLD THE WHEEL IN ONE POSITION AND TRAVEL THAT LANE.UNLIKE MY LAST SIXTY YEARS OF DRIVING! MORE NOTICEABLE ON THE HIGHWAY
Additional Notes:
IN MOTION,ON A STRAIGHT ROAD,ON THE CROWN OR NOT, NO WIND, DRY PAVEMENT---THE ELECTRONIC STEERING CONSTANTLY HAS THE DRIVER MAKING STEERING CORRECTIONS.IT IS A SMALL CORRECTION BUT CONSTANT RIGHT OR LEFT. IT IS IMPOSSIBLE TO HOLD THE WHEEL IN ONE POSITION AND TRAVEL THAT LANE.UNLIKE MY LAST SIXTY YEARS OF DRIVING! MORE NOTICEABLE ON THE HIGHWAY
Mfg Campaign: 10806207
Recall Date: Nov 23, 2015
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PART OF THE AXLE DETACHED DUE TO A MISSING LOCKING RING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,079.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PART OF THE AXLE DETACHED DUE TO A MISSING LOCKING RING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,079.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PART OF THE AXLE DETACHED DUE TO A MISSING LOCKING RING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,079.
Mfg Campaign: 10789287
Recall Date: Nov 9, 2015
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
[XXX] 2016 KIA SORENTO (VIN # [XXX]) SUNROOF EXPLODED WHILE ON INTERSTATE 55 NORTHBOUND IN JACKSON, MS ON 10-21-15 AT APPROX. 8:30PM CST WITH NO TRAFFIC OR OBSTRUCTIONS OR OVERHEADS. OUR MILEAGE AT THE TIME WAS LESS THAN 200 MILES. [XXX] WAS DRIVING AND I WAS THE FRONT PASSENGER. THE ROOF WAS CLOSED AS WAS THE CLOTH SHIELD (WHICH PROBABLY SAVE OUR LIFE). THE EXPLOSION WAS VIOLENT LIKE AN M-80 GOING OFF. WE COLLECTED SOME OF THE GLASS SHARDS (WHICH SHATTERED INTO LITTLE SHARP PIECES WHICH WOULD HAVE PROBABLY KILLED US) AND CHUNKS OF GLASS ON TOP OF THE SHIELD. AT THE TIME, WE WERE ABOUT 900 MILES FROM HOME AND FOUND A TOOL STORE, PURCHASED DUCT TAPE AND TAPED THE REMAINING MOON ROOF (SEE PICTURES) TO GET US ON THE ROAD HOME. LUCKILY, THERE WAS NO RAIN ON OUR REMAINING JOURNEY. I CONTACTED OUR DEALERSHIP GERALD KIA NAPERVILLE WHERE THEY REQUESTED WE FILE A CONSUMER COMPLAINT WITH KIA CORPORATE (CASE #[XXX]) WHERE THEY DENIED ANY ISSUES RELATED TO THEIR PANORAMIC SUN ROOF (THOUGH THERE ARE NOTED SUITS, ARTICLES, TELEVISION INTERVIEWS AND OF COURSE NHTSA INVESTIGATIONS (HTTPS://WWW.GOOGLE.COM/?GWS_RD=SSL#Q=KIA+SORENTO+SUNROOF+EXPLOSIONS). I CONTACTED MY INSURANCE COMPANY TRAVELERS AND THEY ARE REVIEWING THE CASE ([XXX]). THE CAR WILL BE AT THE GERALD KAI DEALERSHIP IN NAPERVILLE IL ON MONDAY 10-26-15 AROUND 9AM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
[XXX] 2016 KIA SORENTO (VIN # [XXX]) SUNROOF EXPLODED WHILE ON INTERSTATE 55 NORTHBOUND IN JACKSON, MS ON 10-21-15 AT APPROX. 8:30PM CST WITH NO TRAFFIC OR OBSTRUCTIONS OR OVERHEADS. OUR MILEAGE AT THE TIME WAS LESS THAN 200 MILES. [XXX] WAS DRIVING AND I WAS THE FRONT PASSENGER. THE ROOF WAS CLOSED AS WAS THE CLOTH SHIELD (WHICH PROBABLY SAVE OUR LIFE). THE EXPLOSION WAS VIOLENT LIKE AN M-80 GOING OFF. WE COLLECTED SOME OF THE GLASS SHARDS (WHICH SHATTERED INTO LITTLE SHARP PIECES WHICH WOULD HAVE PROBABLY KILLED US) AND CHUNKS OF GLASS ON TOP OF THE SHIELD. AT THE TIME, WE WERE ABOUT 900 MILES FROM HOME AND FOUND A TOOL STORE, PURCHASED DUCT TAPE AND TAPED THE REMAINING MOON ROOF (SEE PICTURES) TO GET US ON THE ROAD HOME. LUCKILY, THERE WAS NO RAIN ON OUR REMAINING JOURNEY. I CONTACTED OUR DEALERSHIP GERALD KIA NAPERVILLE WHERE THEY REQUESTED WE FILE A CONSUMER COMPLAINT WITH KIA CORPORATE (CASE #[XXX]) WHERE THEY DENIED ANY ISSUES RELATED TO THEIR PANORAMIC SUN ROOF (THOUGH THERE ARE NOTED SUITS, ARTICLES, TELEVISION INTERVIEWS AND OF COURSE NHTSA INVESTIGATIONS (HTTPS://WWW.GOOGLE.COM/?GWS_RD=SSL#Q=KIA+SORENTO+SUNROOF+EXPLOSIONS). I CONTACTED MY INSURANCE COMPANY TRAVELERS AND THEY ARE REVIEWING THE CASE ([XXX]). THE CAR WILL BE AT THE GERALD KAI DEALERSHIP IN NAPERVILLE IL ON MONDAY 10-26-15 AROUND 9AM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
[XXX] 2016 KIA SORENTO (VIN # [XXX]) SUNROOF EXPLODED WHILE ON INTERSTATE 55 NORTHBOUND IN JACKSON, MS ON 10-21-15 AT APPROX. 8:30PM CST WITH NO TRAFFIC OR OBSTRUCTIONS OR OVERHEADS. OUR MILEAGE AT THE TIME WAS LESS THAN 200 MILES. [XXX] WAS DRIVING AND I WAS THE FRONT PASSENGER. THE ROOF WAS CLOSED AS WAS THE CLOTH SHIELD (WHICH PROBABLY SAVE OUR LIFE). THE EXPLOSION WAS VIOLENT LIKE AN M-80 GOING OFF. WE COLLECTED SOME OF THE GLASS SHARDS (WHICH SHATTERED INTO LITTLE SHARP PIECES WHICH WOULD HAVE PROBABLY KILLED US) AND CHUNKS OF GLASS ON TOP OF THE SHIELD. AT THE TIME, WE WERE ABOUT 900 MILES FROM HOME AND FOUND A TOOL STORE, PURCHASED DUCT TAPE AND TAPED THE REMAINING MOON ROOF (SEE PICTURES) TO GET US ON THE ROAD HOME. LUCKILY, THERE WAS NO RAIN ON OUR REMAINING JOURNEY. I CONTACTED OUR DEALERSHIP GERALD KIA NAPERVILLE WHERE THEY REQUESTED WE FILE A CONSUMER COMPLAINT WITH KIA CORPORATE (CASE #[XXX]) WHERE THEY DENIED ANY ISSUES RELATED TO THEIR PANORAMIC SUN ROOF (THOUGH THERE ARE NOTED SUITS, ARTICLES, TELEVISION INTERVIEWS AND OF COURSE NHTSA INVESTIGATIONS (HTTPS://WWW.GOOGLE.COM/?GWS_RD=SSL#Q=KIA+SORENTO+SUNROOF+EXPLOSIONS). I CONTACTED MY INSURANCE COMPANY TRAVELERS AND THEY ARE REVIEWING THE CASE ([XXX]). THE CAR WILL BE AT THE GERALD KAI DEALERSHIP IN NAPERVILLE IL ON MONDAY 10-26-15 AROUND 9AM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 10785584
Recall Date: Oct 23, 2015
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE VEHICLE WAS BEING DRIVEN STRAIGHT ON A 4 LANE ROAD AT SLOW SPEEDS DUE TO TRAFFIC. THE REAR PANE OF THE PANORAMIC SUNROOF IMPLODED WITHOUT BEING STRUCK BY ANY OBJECT. LUCKILY THE SHADE WAS CLOSED UP TO THE FRONT PANE OF GLASS WHICH PREVENTED THE GLASS FROM SHOWERING THE OCCUPANTS.
Corrective Action:
THE VEHICLE WAS BEING DRIVEN STRAIGHT ON A 4 LANE ROAD AT SLOW SPEEDS DUE TO TRAFFIC. THE REAR PANE OF THE PANORAMIC SUNROOF IMPLODED WITHOUT BEING STRUCK BY ANY OBJECT. LUCKILY THE SHADE WAS CLOSED UP TO THE FRONT PANE OF GLASS WHICH PREVENTED THE GLASS FROM SHOWERING THE OCCUPANTS.
Additional Notes:
THE VEHICLE WAS BEING DRIVEN STRAIGHT ON A 4 LANE ROAD AT SLOW SPEEDS DUE TO TRAFFIC. THE REAR PANE OF THE PANORAMIC SUNROOF IMPLODED WITHOUT BEING STRUCK BY ANY OBJECT. LUCKILY THE SHADE WAS CLOSED UP TO THE FRONT PANE OF GLASS WHICH PREVENTED THE GLASS FROM SHOWERING THE OCCUPANTS.
Mfg Campaign: 10782062
Recall Date: Oct 14, 2015
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.
Mfg Campaign: 10758978
Recall Date: Aug 24, 2015
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB
Corrective Action:
2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB
Additional Notes:
2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE "FORWARD COLLISION WARNING" SYSTEM ISSUES. *SMD THE CONSUMER STATED THE FORWARD COLLISION WARNING SYSTEM DOES NOT APPLY THE BRAKES AUTOMATICALLY IN A NEAR CRASH SITUATION AND THE SYSTEM MAY NOT PROVIDE A WARNING WITH ENOUGH TIME TO HELP AVOID A CRASH. THE CONSUMER STATED THE WARNING SYSTEM WAS NOT DESIGNED LIKE ITS COMPETITORS AND HE BELIEVED KIA OVERSTATED THE FUNCTIONALITY OF THE PRODUCT. *JB
Mfg Campaign: 10748410
Recall Date: Aug 17, 2015
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Corrective Action:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Additional Notes:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Mfg Campaign: 10744244
Recall Date: Jul 28, 2015
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Corrective Action:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Additional Notes:
WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.
Mfg Campaign: 10744244
Recall Date: Jul 28, 2015
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Corrective Action:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Additional Notes:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Mfg Campaign: 10734793
Recall Date: Jul 17, 2015
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Corrective Action:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Additional Notes:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Mfg Campaign: 10734793
Recall Date: Jul 17, 2015
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Corrective Action:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Additional Notes:
2016 KIA SORRENTO PURCHASED ON JUNE 30, 2015. TIME LINE 6/30/2015- PURCHASED VEHICLE AT FREDY KIA IN HOUSTON, TEXAS. 7/3/15- STARTED HAVING ISSUES WITH INDICATOR LIGHTS/BROUGHT IN CAR TO DEALERSHIP 7/11/15- VEHICLE WOULD NOT SHIFT GEARS AND WAS UNMOVABLE. I HAD TO GET IT TOWED TO DEALERSHIP. NUMEROUS INDICATOR LIGHTS WERE ON. 7/11/15-7/14/15- VEHICLE WAS IN THE SHOP AT FREDY KIA IN HOUSTON TEXAS. I HAD TO RENT A CAR. 7/14/15- PICKED VEHICLE UP AND ONE INDICATOR LIGHT STILL CAME ON (SHOWED THE CUSTOMER SERVICE MANAGER) 7/16/15- ALL INDICATOR LIGHTS, INCLUDING CHECK ENGINE LIGHTS STARTED COMING ON, THE AIR CONDITIONER BEGAN BLOWING HOT AIR AND CAR SHUT OFF AGAIN. CAR WAS TOWED TO WESTSIDE KIA FOR SERVICE.
Mfg Campaign: 10734793
Recall Date: Jul 17, 2015
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Mfg Campaign: 10721462
Recall Date: May 26, 2015
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE TRAVELING AT HIGHWAY SPEEDS, THE SORENTO CONSTANTLY SWAYS BACK AND FORTH. IT IS EXTREMELY DIFFICULT TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE. I TOOK THE VEHICLE IN FOR THIS CONCERN AND THEY SAID THE TIRE AIR PRESSURE WAS TOO HIGH, SO THEY RELEASED SOME OF THE NITROGEN FROM ALL 4 TIRES. I TOOK THE VEHICLE OUT AGAIN A WEEK LATER ON A TRIP AND THERE WAS NO CHANGE. I ASKED THE DEALER AND THEY ADMITTED THAT SOME OF THEIR OTHER KIA MODELS HAVE THIS SAME COMPLAINT BY THEIR OWNERS AND THERE IS NOTHING KIA CAN DO. THIS IS A SERIOUS SAFETY CONCERN. *TR
Corrective Action:
WHILE TRAVELING AT HIGHWAY SPEEDS, THE SORENTO CONSTANTLY SWAYS BACK AND FORTH. IT IS EXTREMELY DIFFICULT TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE. I TOOK THE VEHICLE IN FOR THIS CONCERN AND THEY SAID THE TIRE AIR PRESSURE WAS TOO HIGH, SO THEY RELEASED SOME OF THE NITROGEN FROM ALL 4 TIRES. I TOOK THE VEHICLE OUT AGAIN A WEEK LATER ON A TRIP AND THERE WAS NO CHANGE. I ASKED THE DEALER AND THEY ADMITTED THAT SOME OF THEIR OTHER KIA MODELS HAVE THIS SAME COMPLAINT BY THEIR OWNERS AND THERE IS NOTHING KIA CAN DO. THIS IS A SERIOUS SAFETY CONCERN. *TR
Additional Notes:
WHILE TRAVELING AT HIGHWAY SPEEDS, THE SORENTO CONSTANTLY SWAYS BACK AND FORTH. IT IS EXTREMELY DIFFICULT TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE. I TOOK THE VEHICLE IN FOR THIS CONCERN AND THEY SAID THE TIRE AIR PRESSURE WAS TOO HIGH, SO THEY RELEASED SOME OF THE NITROGEN FROM ALL 4 TIRES. I TOOK THE VEHICLE OUT AGAIN A WEEK LATER ON A TRIP AND THERE WAS NO CHANGE. I ASKED THE DEALER AND THEY ADMITTED THAT SOME OF THEIR OTHER KIA MODELS HAVE THIS SAME COMPLAINT BY THEIR OWNERS AND THERE IS NOTHING KIA CAN DO. THIS IS A SERIOUS SAFETY CONCERN. *TR
Mfg Campaign: 10715078
Recall Date: May 7, 2015
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TRAVELING AT HIGHWAY SPEED, THE WINDSHIELD SEEMED TO HAVE SUFFERED A STRESS CRACK STARTING IN THE LOWER CORNER OF THE PASSENGER SIDE (ABOUT 1- 2" FROM THE SIDE), AND SPREAD TO THE MIDDLE OF THE WINDSHIELD (ABOUT HALF WAY UP). THE WINDSHIELD WAS NOT IMPACTED BY ANYTHING, NOR DID THE VEHICLE HIT ANY LARGE AND/OR SUDDEN BUMPS IN THE ROAD. *TR
Corrective Action:
TRAVELING AT HIGHWAY SPEED, THE WINDSHIELD SEEMED TO HAVE SUFFERED A STRESS CRACK STARTING IN THE LOWER CORNER OF THE PASSENGER SIDE (ABOUT 1- 2" FROM THE SIDE), AND SPREAD TO THE MIDDLE OF THE WINDSHIELD (ABOUT HALF WAY UP). THE WINDSHIELD WAS NOT IMPACTED BY ANYTHING, NOR DID THE VEHICLE HIT ANY LARGE AND/OR SUDDEN BUMPS IN THE ROAD. *TR
Additional Notes:
TRAVELING AT HIGHWAY SPEED, THE WINDSHIELD SEEMED TO HAVE SUFFERED A STRESS CRACK STARTING IN THE LOWER CORNER OF THE PASSENGER SIDE (ABOUT 1- 2" FROM THE SIDE), AND SPREAD TO THE MIDDLE OF THE WINDSHIELD (ABOUT HALF WAY UP). THE WINDSHIELD WAS NOT IMPACTED BY ANYTHING, NOR DID THE VEHICLE HIT ANY LARGE AND/OR SUDDEN BUMPS IN THE ROAD. *TR
Mfg Campaign: 10713088
Recall Date: Apr 27, 2015
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Corrective Action:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Additional Notes:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Mfg Campaign: 10702705
Recall Date: Mar 30, 2015
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Corrective Action:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Additional Notes:
SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR
Mfg Campaign: 10702705
Recall Date: Mar 30, 2015
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