Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC167
Recall Date: Sep 21, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC159
Recall Date: Dec 8, 2017
Consumer Complaints
264 ComplaintsKia America, Inc.
Defect Description:
STEERING
Potential Consequences:
When trying to move the steering wheel, it initially sticks and requires extra force to get it to provide a steering input. Once it gets past the initial resistance, it jerks the car in the direction you are trying to go which required compensation in the other direction. Upon correction, it jerks the car in the opposite direction causing a continual need to correct the steering wheel to keep the car straight and causing the car to not be able to maintain perfectly straight travel. On large sweeping corners, this problem is even more pronounced and feels dangerous. This happens mostly on longer trips where the vehicle has been on the road more than 30 minutes.
Corrective Action:
When trying to move the steering wheel, it initially sticks and requires extra force to get it to provide a steering input. Once it gets past the initial resistance, it jerks the car in the direction you are trying to go which required compensation in the other direction. Upon correction, it jerks the car in the opposite direction causing a continual need to correct the steering wheel to keep the car straight and causing the car to not be able to maintain perfectly straight travel. On large sweeping corners, this problem is even more pronounced and feels dangerous. This happens mostly on longer trips where the vehicle has been on the road more than 30 minutes.
Additional Notes:
When trying to move the steering wheel, it initially sticks and requires extra force to get it to provide a steering input. Once it gets past the initial resistance, it jerks the car in the direction you are trying to go which required compensation in the other direction. Upon correction, it jerks the car in the opposite direction causing a continual need to correct the steering wheel to keep the car straight and causing the car to not be able to maintain perfectly straight travel. On large sweeping corners, this problem is even more pronounced and feels dangerous. This happens mostly on longer trips where the vehicle has been on the road more than 30 minutes.
Mfg Campaign: 11449869
Recall Date: Feb 2, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Our 2018 Kia Sorento seized, stalled, in the middle of the road, smoked, then nearly caught fire with our young daughter in the car and 19 year old son driving. We reported it to Kia. They agreed to reimburse our rental car IF we sign a settlement agreement/hush order regarding it our vehicle and to get reimbursed.
Corrective Action:
Our 2018 Kia Sorento seized, stalled, in the middle of the road, smoked, then nearly caught fire with our young daughter in the car and 19 year old son driving. We reported it to Kia. They agreed to reimburse our rental car IF we sign a settlement agreement/hush order regarding it our vehicle and to get reimbursed.
Additional Notes:
Our 2018 Kia Sorento seized, stalled, in the middle of the road, smoked, then nearly caught fire with our young daughter in the car and 19 year old son driving. We reported it to Kia. They agreed to reimburse our rental car IF we sign a settlement agreement/hush order regarding it our vehicle and to get reimbursed.
Mfg Campaign: 11449248
Recall Date: Jan 28, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Kia Sorento. The contact stated that while driving approximately 65 MPH, a loud noise was suddenly present coming from the engine before the vehicle stalled. The vehicle was towed to the residence and was examined by an independent mechanic who diagnosed that the engine rod bearing had failed. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacture was not yet notified of the failure. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2018 Kia Sorento. The contact stated that while driving approximately 65 MPH, a loud noise was suddenly present coming from the engine before the vehicle stalled. The vehicle was towed to the residence and was examined by an independent mechanic who diagnosed that the engine rod bearing had failed. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacture was not yet notified of the failure. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2018 Kia Sorento. The contact stated that while driving approximately 65 MPH, a loud noise was suddenly present coming from the engine before the vehicle stalled. The vehicle was towed to the residence and was examined by an independent mechanic who diagnosed that the engine rod bearing had failed. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacture was not yet notified of the failure. The failure mileage was 65,000.
Mfg Campaign: 11446439
Recall Date: Jan 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2 Recent incidents: SUV was parked on a driveway with slight incline overnight in park and ended up at the bottom end of driveway in the morning. With car running on a friends driveway with an incline, I had car in the park mode and was going to depart car to quickly knock on door and car very slowly proceed backwards while in park mode. I called KIA dealership on 12/22/2021 where I purchased car they stated they never heard of this & could be icy driveways..I stated they were not iced over at the time and I’m very concerned for everyone’s safety with this situation. They dealership service department stated it will be a diagnostic charge due not any service or engine lights “on” at this time.
Corrective Action:
2 Recent incidents: SUV was parked on a driveway with slight incline overnight in park and ended up at the bottom end of driveway in the morning. With car running on a friends driveway with an incline, I had car in the park mode and was going to depart car to quickly knock on door and car very slowly proceed backwards while in park mode. I called KIA dealership on 12/22/2021 where I purchased car they stated they never heard of this & could be icy driveways..I stated they were not iced over at the time and I’m very concerned for everyone’s safety with this situation. They dealership service department stated it will be a diagnostic charge due not any service or engine lights “on” at this time.
Additional Notes:
2 Recent incidents: SUV was parked on a driveway with slight incline overnight in park and ended up at the bottom end of driveway in the morning. With car running on a friends driveway with an incline, I had car in the park mode and was going to depart car to quickly knock on door and car very slowly proceed backwards while in park mode. I called KIA dealership on 12/22/2021 where I purchased car they stated they never heard of this & could be icy driveways..I stated they were not iced over at the time and I’m very concerned for everyone’s safety with this situation. They dealership service department stated it will be a diagnostic charge due not any service or engine lights “on” at this time.
Mfg Campaign: 11445224
Recall Date: Dec 28, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Having intermittent issues with the headlights turning of while driving at night. The headlights were set on "Auto". I have had this happen multiple times! Went to local dealer to report the problem & was told that they would have to drive it at night to replicate the issue. I asked if I would be charged for this & was told that if the technician could find anything that I would be charged for the technician's time. I found online that Kia had this same issue with 2015-2015 K900 vehicles & issued a recall to replace the multi-functional light switch. Losing headlight rumination can reduce visibility and increase the risk of a crash. Kia dealerships should replace this multi-function switch free of charge to the owners of Kia vehicles. There should be a recall issued for this issue because it is a huge safety issue.
Corrective Action:
Having intermittent issues with the headlights turning of while driving at night. The headlights were set on "Auto". I have had this happen multiple times! Went to local dealer to report the problem & was told that they would have to drive it at night to replicate the issue. I asked if I would be charged for this & was told that if the technician could find anything that I would be charged for the technician's time. I found online that Kia had this same issue with 2015-2015 K900 vehicles & issued a recall to replace the multi-functional light switch. Losing headlight rumination can reduce visibility and increase the risk of a crash. Kia dealerships should replace this multi-function switch free of charge to the owners of Kia vehicles. There should be a recall issued for this issue because it is a huge safety issue.
Additional Notes:
Having intermittent issues with the headlights turning of while driving at night. The headlights were set on "Auto". I have had this happen multiple times! Went to local dealer to report the problem & was told that they would have to drive it at night to replicate the issue. I asked if I would be charged for this & was told that if the technician could find anything that I would be charged for the technician's time. I found online that Kia had this same issue with 2015-2015 K900 vehicles & issued a recall to replace the multi-functional light switch. Losing headlight rumination can reduce visibility and increase the risk of a crash. Kia dealerships should replace this multi-function switch free of charge to the owners of Kia vehicles. There should be a recall issued for this issue because it is a huge safety issue.
Mfg Campaign: 11444581
Recall Date: Dec 21, 2021
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was in a weather related accident where I hit the guardrail twice head on and none of my airbags deployed. My vehicle is currently at a tow yard and will be towed to the autobody shop 12/8/2021. No warnings or indications on why the airbags wouldn't have worked properly prior to the accident.
Corrective Action:
I was in a weather related accident where I hit the guardrail twice head on and none of my airbags deployed. My vehicle is currently at a tow yard and will be towed to the autobody shop 12/8/2021. No warnings or indications on why the airbags wouldn't have worked properly prior to the accident.
Additional Notes:
I was in a weather related accident where I hit the guardrail twice head on and none of my airbags deployed. My vehicle is currently at a tow yard and will be towed to the autobody shop 12/8/2021. No warnings or indications on why the airbags wouldn't have worked properly prior to the accident.
Mfg Campaign: 11441981
Recall Date: Nov 29, 2021
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Over I’d say about the last 5-7 months my husband and I have been noticing the smell of fuel coming from what/where seems to be the gas tank area and we have on an occasion or 2 noticed very small drops on the ground also around the gas tank area. Shortly after we began noticing the smell of gas, one day after re-fueling when I went to put the gas cap back on I noticed that the cap went back on but it wouldn’t make that signature clicking sound that lets you know it’s properly in place and sealed properly so we purchased a replacement one from the dealership thinking/hoping that would fix the issue but it hasn’t. In fact just before purchasing the gas cap from the dealership we purchased a replacement from Autozone and it was the wrong one. It appeared to fit for the most part (or so we thought) but it was definitely the wrong one and because it was dark when we got the cap we couldn’t see just how poorly it fit (plus you had to look from the bottom of the cap to be able to see the white plastic of the bottom of the cap was still exposed) so we ended up having to use it until the following day when we could get to the dealership to get the right one. Well while we had the wrong gas cap in it cause the check engine light to come on (which at least we know that works, lol) but oddly enough the car was getting better fuel mileage so I’m thinking that because having the proper gas cap seals the system properly it could be causing it to leak more or worse because since putting the right cap on, while it did help the check engine light go off I’m not getting very good gas mileage at all. I’m going to take it to a shop and hopefully they can figure out what is going on with it (when we’re able to pay what I’m assuming will be a pretty heft shop bill) but I just wanted to let it be known and I will send a follow up message letting you know what came of the shop fix/inspection. Thank you for reading my lengthy message and I send well wishes to you, your friends, and family.
Corrective Action:
Over I’d say about the last 5-7 months my husband and I have been noticing the smell of fuel coming from what/where seems to be the gas tank area and we have on an occasion or 2 noticed very small drops on the ground also around the gas tank area. Shortly after we began noticing the smell of gas, one day after re-fueling when I went to put the gas cap back on I noticed that the cap went back on but it wouldn’t make that signature clicking sound that lets you know it’s properly in place and sealed properly so we purchased a replacement one from the dealership thinking/hoping that would fix the issue but it hasn’t. In fact just before purchasing the gas cap from the dealership we purchased a replacement from Autozone and it was the wrong one. It appeared to fit for the most part (or so we thought) but it was definitely the wrong one and because it was dark when we got the cap we couldn’t see just how poorly it fit (plus you had to look from the bottom of the cap to be able to see the white plastic of the bottom of the cap was still exposed) so we ended up having to use it until the following day when we could get to the dealership to get the right one. Well while we had the wrong gas cap in it cause the check engine light to come on (which at least we know that works, lol) but oddly enough the car was getting better fuel mileage so I’m thinking that because having the proper gas cap seals the system properly it could be causing it to leak more or worse because since putting the right cap on, while it did help the check engine light go off I’m not getting very good gas mileage at all. I’m going to take it to a shop and hopefully they can figure out what is going on with it (when we’re able to pay what I’m assuming will be a pretty heft shop bill) but I just wanted to let it be known and I will send a follow up message letting you know what came of the shop fix/inspection. Thank you for reading my lengthy message and I send well wishes to you, your friends, and family.
Additional Notes:
Over I’d say about the last 5-7 months my husband and I have been noticing the smell of fuel coming from what/where seems to be the gas tank area and we have on an occasion or 2 noticed very small drops on the ground also around the gas tank area. Shortly after we began noticing the smell of gas, one day after re-fueling when I went to put the gas cap back on I noticed that the cap went back on but it wouldn’t make that signature clicking sound that lets you know it’s properly in place and sealed properly so we purchased a replacement one from the dealership thinking/hoping that would fix the issue but it hasn’t. In fact just before purchasing the gas cap from the dealership we purchased a replacement from Autozone and it was the wrong one. It appeared to fit for the most part (or so we thought) but it was definitely the wrong one and because it was dark when we got the cap we couldn’t see just how poorly it fit (plus you had to look from the bottom of the cap to be able to see the white plastic of the bottom of the cap was still exposed) so we ended up having to use it until the following day when we could get to the dealership to get the right one. Well while we had the wrong gas cap in it cause the check engine light to come on (which at least we know that works, lol) but oddly enough the car was getting better fuel mileage so I’m thinking that because having the proper gas cap seals the system properly it could be causing it to leak more or worse because since putting the right cap on, while it did help the check engine light go off I’m not getting very good gas mileage at all. I’m going to take it to a shop and hopefully they can figure out what is going on with it (when we’re able to pay what I’m assuming will be a pretty heft shop bill) but I just wanted to let it be known and I will send a follow up message letting you know what came of the shop fix/inspection. Thank you for reading my lengthy message and I send well wishes to you, your friends, and family.
Mfg Campaign: 11439410
Recall Date: Nov 4, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I Was driving down the road, my car suddenly began slowing down even as I pressed the accelerator Down more, as I started to pull over I heard a tapping noise and a sound almost like a chains rattling the vehicle shutoff immediately after. I tried restarting the vehicle, vehicle did not restart. As I got out the vehicle I smelt a burning smell but saw no fire. I had the vehicle towed to my house.
Corrective Action:
I Was driving down the road, my car suddenly began slowing down even as I pressed the accelerator Down more, as I started to pull over I heard a tapping noise and a sound almost like a chains rattling the vehicle shutoff immediately after. I tried restarting the vehicle, vehicle did not restart. As I got out the vehicle I smelt a burning smell but saw no fire. I had the vehicle towed to my house.
Additional Notes:
I Was driving down the road, my car suddenly began slowing down even as I pressed the accelerator Down more, as I started to pull over I heard a tapping noise and a sound almost like a chains rattling the vehicle shutoff immediately after. I tried restarting the vehicle, vehicle did not restart. As I got out the vehicle I smelt a burning smell but saw no fire. I had the vehicle towed to my house.
Mfg Campaign: 11432551
Recall Date: Sep 11, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Kia Sorento keeps going into limp mode. It can’t be duplicated by any shop so I keep paying for diagnostic and not having anything repaired besides things that could “possibly be the problem” but aren’t covered by the warranty like a positive battery cable or a software update. Now I’m $1000 out of pocket and had the most terrifying experience of my life and the car is still not repaired. Driving 75mph down the freeway, the car violently tried to stop and shut off and turned back on all on its own. It went into limp mode. Felt like a grenade went off. Still nothing can be found as to what the problem is! It is not safe and I refuse to put my children back in this car.
Corrective Action:
My 2018 Kia Sorento keeps going into limp mode. It can’t be duplicated by any shop so I keep paying for diagnostic and not having anything repaired besides things that could “possibly be the problem” but aren’t covered by the warranty like a positive battery cable or a software update. Now I’m $1000 out of pocket and had the most terrifying experience of my life and the car is still not repaired. Driving 75mph down the freeway, the car violently tried to stop and shut off and turned back on all on its own. It went into limp mode. Felt like a grenade went off. Still nothing can be found as to what the problem is! It is not safe and I refuse to put my children back in this car.
Additional Notes:
My 2018 Kia Sorento keeps going into limp mode. It can’t be duplicated by any shop so I keep paying for diagnostic and not having anything repaired besides things that could “possibly be the problem” but aren’t covered by the warranty like a positive battery cable or a software update. Now I’m $1000 out of pocket and had the most terrifying experience of my life and the car is still not repaired. Driving 75mph down the freeway, the car violently tried to stop and shut off and turned back on all on its own. It went into limp mode. Felt like a grenade went off. Still nothing can be found as to what the problem is! It is not safe and I refuse to put my children back in this car.
Mfg Campaign: 11432621
Recall Date: Sep 11, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
Potential Consequences:
Headlights completely turn off on their own at random times at night. Has happened twice when entering into a curve at night. I have to frantically turn the knob off and then back on to make them function again. Extremely dangerous! Took into Bulldog Kia Athens Ga. They "verified concern, found open short in multifunction switch" Kia will not cover the cost of repair. Total needed to repair $495.78
Corrective Action:
Headlights completely turn off on their own at random times at night. Has happened twice when entering into a curve at night. I have to frantically turn the knob off and then back on to make them function again. Extremely dangerous! Took into Bulldog Kia Athens Ga. They "verified concern, found open short in multifunction switch" Kia will not cover the cost of repair. Total needed to repair $495.78
Additional Notes:
Headlights completely turn off on their own at random times at night. Has happened twice when entering into a curve at night. I have to frantically turn the knob off and then back on to make them function again. Extremely dangerous! Took into Bulldog Kia Athens Ga. They "verified concern, found open short in multifunction switch" Kia will not cover the cost of repair. Total needed to repair $495.78
Mfg Campaign: 11427615
Recall Date: Aug 3, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine started smoking and cut off. Vehicle was taken to Kia dealership but representatives do not want to honor engine replacement recall.
Corrective Action:
Engine started smoking and cut off. Vehicle was taken to Kia dealership but representatives do not want to honor engine replacement recall.
Additional Notes:
Engine started smoking and cut off. Vehicle was taken to Kia dealership but representatives do not want to honor engine replacement recall.
Mfg Campaign: 11422421
Recall Date: Jun 26, 2021
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Corrective Action:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Additional Notes:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Mfg Campaign: 11397573
Recall Date: Feb 23, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Corrective Action:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Additional Notes:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Mfg Campaign: 11397573
Recall Date: Feb 23, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Corrective Action:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Additional Notes:
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Mfg Campaign: 11397573
Recall Date: Feb 23, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DRIVING DOWN THE ROAD THE CAR MADE A TICKING NOISE AND THEN JUST SHUT OFF
Corrective Action:
DRIVING DOWN THE ROAD THE CAR MADE A TICKING NOISE AND THEN JUST SHUT OFF
Additional Notes:
DRIVING DOWN THE ROAD THE CAR MADE A TICKING NOISE AND THEN JUST SHUT OFF
Mfg Campaign: 11394557
Recall Date: Feb 3, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Corrective Action:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Additional Notes:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Mfg Campaign: 11388962
Recall Date: Jan 20, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Corrective Action:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Additional Notes:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Mfg Campaign: 11388962
Recall Date: Jan 20, 2021
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Corrective Action:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Additional Notes:
THE RIGHT HEAD LIGHT JUST STOPS WORKING AND I HAVE TO OPEN THE HEAD LIGHT CASING AND PLAY WITH THE CABLES TO GET IT TO WORK AGAIN. ALSO THE POWER SEATS DON'T WORK.
Mfg Campaign: 11388962
Recall Date: Jan 20, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY KIA SORENTO BACK HATCH (REAR DOOR) IS NOT OPENING, IT CLICKS WITH THE KEY FOB AND THE MANUAL HANDLE, BUT IT NEEDS A LIFT BY HAND TO BE ABLE TO OPEN, I DID A WEB SEARCH AN THERE ARE SEVERAL COMPLAINTS REGARDING THIS ISSUE.
Corrective Action:
MY KIA SORENTO BACK HATCH (REAR DOOR) IS NOT OPENING, IT CLICKS WITH THE KEY FOB AND THE MANUAL HANDLE, BUT IT NEEDS A LIFT BY HAND TO BE ABLE TO OPEN, I DID A WEB SEARCH AN THERE ARE SEVERAL COMPLAINTS REGARDING THIS ISSUE.
Additional Notes:
MY KIA SORENTO BACK HATCH (REAR DOOR) IS NOT OPENING, IT CLICKS WITH THE KEY FOB AND THE MANUAL HANDLE, BUT IT NEEDS A LIFT BY HAND TO BE ABLE TO OPEN, I DID A WEB SEARCH AN THERE ARE SEVERAL COMPLAINTS REGARDING THIS ISSUE.
Mfg Campaign: 11386286
Recall Date: Jan 3, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS TRAVELING TO FLORIDA AND SAW SPARKS IN THE MIRRORS IN THE BACK. I QUICKLY PULLED OVER AND WENT TO THE BACK AND SAW FIRE, THE CAR WAS ON FIRE EVERYBODY GOT OUT, WE TRIED TO PUT IT OUT BUT IT SEEMED LIKE THERE WAS AN ACCELERRENT OR SOMETHING CAUSE IT WAS ENGULFED WITH FIRE VERY FAST ONCE WE STOPPED THE WHOLE CAR WAS BURNING.+WE WERE ON 65 SOUTH IN KENTUCKY JUST DRIVING ,NO RAIN ROADS WERE DRY.
Corrective Action:
I WAS TRAVELING TO FLORIDA AND SAW SPARKS IN THE MIRRORS IN THE BACK. I QUICKLY PULLED OVER AND WENT TO THE BACK AND SAW FIRE, THE CAR WAS ON FIRE EVERYBODY GOT OUT, WE TRIED TO PUT IT OUT BUT IT SEEMED LIKE THERE WAS AN ACCELERRENT OR SOMETHING CAUSE IT WAS ENGULFED WITH FIRE VERY FAST ONCE WE STOPPED THE WHOLE CAR WAS BURNING.+WE WERE ON 65 SOUTH IN KENTUCKY JUST DRIVING ,NO RAIN ROADS WERE DRY.
Additional Notes:
I WAS TRAVELING TO FLORIDA AND SAW SPARKS IN THE MIRRORS IN THE BACK. I QUICKLY PULLED OVER AND WENT TO THE BACK AND SAW FIRE, THE CAR WAS ON FIRE EVERYBODY GOT OUT, WE TRIED TO PUT IT OUT BUT IT SEEMED LIKE THERE WAS AN ACCELERRENT OR SOMETHING CAUSE IT WAS ENGULFED WITH FIRE VERY FAST ONCE WE STOPPED THE WHOLE CAR WAS BURNING.+WE WERE ON 65 SOUTH IN KENTUCKY JUST DRIVING ,NO RAIN ROADS WERE DRY.
Mfg Campaign: 11378575
Recall Date: Dec 8, 2020
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