Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Corrective Action:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Additional Notes:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Mfg Campaign: 11268049
Recall Date: Oct 12, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Corrective Action:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Additional Notes:
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Mfg Campaign: 11268049
Recall Date: Oct 12, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.
Corrective Action:
WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.
Additional Notes:
WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.
Mfg Campaign: 11268072
Recall Date: Oct 12, 2019
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11267605
Recall Date: Oct 10, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Corrective Action:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Additional Notes:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Mfg Campaign: 11258579
Recall Date: Sep 27, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Corrective Action:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Additional Notes:
PURCHASED CAR IN JAN 2019. CAR STUDDERS ON ACCELERATION OF CAR UNDER ALL CONDITIONS.ACCELERATION IS ALWAYS ROUGH. TWO TIME AND SEVERAL CALLS TO DEALER HAS BEEN OF NO HELP. I KEEP GETTING TOLD BY DEALER THAT KIA IS WORKING ON SOFTWARE FIX FOR THE PROBLEM AND THAT ALL KIA SORENTO'S HAVE SAME PROBLEM.
Mfg Campaign: 11258579
Recall Date: Sep 27, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY ACCELERATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2019. THE VEHICLE WAS TAKEN TO STEVE HANN AUTO GROUP (1730 S 1ST ST, YAKIMA, WA 98901) ON THREE OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY ACCELERATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2019. THE VEHICLE WAS TAKEN TO STEVE HANN AUTO GROUP (1730 S 1ST ST, YAKIMA, WA 98901) ON THREE OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY ACCELERATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2019. THE VEHICLE WAS TAKEN TO STEVE HANN AUTO GROUP (1730 S 1ST ST, YAKIMA, WA 98901) ON THREE OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Mfg Campaign: 11255880
Recall Date: Sep 16, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I NOTICED AN ENGINE/ TRANSMISSION HESITATION PROBLEM. I CURRENTLY HAVE 6500 MILES ON MY 2019 SORENTO EX V6 AWD.. WHEN I TOOK IT TO THE DEALER FOR AN OIL CHANGE I TOLD THEM ABOUT THE HESITATION ESPECIALLY IN ECO AND SMART MODES. SOMETIMES IT HESITATES INITIALLY FROM A STOPPED POSITION BUT THE REAL CONCERN IT HESITATES AFTER YOU PULL INTO AN INTERSECTION WHICH IS VERY DANGEROUS BECAUSE IT PREVENTS YOU FROM DRIVING AWAY FROM ONCOMING TRAFFIC. THIS IS A HUGE SAFETY PROBLEM. I MENTIONED THIS TO TWO KIA EMPLOYEES AND THEY SAID THAT THEY HAD THE SAME PROBLEM WITH THEIR KIA VEHICLES. THE SERVICE DEPARTMENT SAID THEY CHECKED MY VEHICLE AND DID NOT FIND A PROBLEM BUT THE 'RESET' THE TRANSMISSION COMPUTER. IT DID NOT FIX THE PROBLEM. THERE ARE TWO OTHER SIMILAR COMPLAINTS LISTED ON THIS SITE AND MANY REPORTS OF THIS ON THE KIA SORENTO FORUM. THIS PROBLEM IS WELL DOCUMENTED.
Corrective Action:
I NOTICED AN ENGINE/ TRANSMISSION HESITATION PROBLEM. I CURRENTLY HAVE 6500 MILES ON MY 2019 SORENTO EX V6 AWD.. WHEN I TOOK IT TO THE DEALER FOR AN OIL CHANGE I TOLD THEM ABOUT THE HESITATION ESPECIALLY IN ECO AND SMART MODES. SOMETIMES IT HESITATES INITIALLY FROM A STOPPED POSITION BUT THE REAL CONCERN IT HESITATES AFTER YOU PULL INTO AN INTERSECTION WHICH IS VERY DANGEROUS BECAUSE IT PREVENTS YOU FROM DRIVING AWAY FROM ONCOMING TRAFFIC. THIS IS A HUGE SAFETY PROBLEM. I MENTIONED THIS TO TWO KIA EMPLOYEES AND THEY SAID THAT THEY HAD THE SAME PROBLEM WITH THEIR KIA VEHICLES. THE SERVICE DEPARTMENT SAID THEY CHECKED MY VEHICLE AND DID NOT FIND A PROBLEM BUT THE 'RESET' THE TRANSMISSION COMPUTER. IT DID NOT FIX THE PROBLEM. THERE ARE TWO OTHER SIMILAR COMPLAINTS LISTED ON THIS SITE AND MANY REPORTS OF THIS ON THE KIA SORENTO FORUM. THIS PROBLEM IS WELL DOCUMENTED.
Additional Notes:
I NOTICED AN ENGINE/ TRANSMISSION HESITATION PROBLEM. I CURRENTLY HAVE 6500 MILES ON MY 2019 SORENTO EX V6 AWD.. WHEN I TOOK IT TO THE DEALER FOR AN OIL CHANGE I TOLD THEM ABOUT THE HESITATION ESPECIALLY IN ECO AND SMART MODES. SOMETIMES IT HESITATES INITIALLY FROM A STOPPED POSITION BUT THE REAL CONCERN IT HESITATES AFTER YOU PULL INTO AN INTERSECTION WHICH IS VERY DANGEROUS BECAUSE IT PREVENTS YOU FROM DRIVING AWAY FROM ONCOMING TRAFFIC. THIS IS A HUGE SAFETY PROBLEM. I MENTIONED THIS TO TWO KIA EMPLOYEES AND THEY SAID THAT THEY HAD THE SAME PROBLEM WITH THEIR KIA VEHICLES. THE SERVICE DEPARTMENT SAID THEY CHECKED MY VEHICLE AND DID NOT FIND A PROBLEM BUT THE 'RESET' THE TRANSMISSION COMPUTER. IT DID NOT FIX THE PROBLEM. THERE ARE TWO OTHER SIMILAR COMPLAINTS LISTED ON THIS SITE AND MANY REPORTS OF THIS ON THE KIA SORENTO FORUM. THIS PROBLEM IS WELL DOCUMENTED.
Mfg Campaign: 11253644
Recall Date: Sep 6, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2019 V6 KIA SORENTO STUMBLES AND HESITATES UNDER PART THROTTLE, LOW RPM, ACCELERATION REGARDLESS OF SPEED. IT'S MORE NOTICEABLE IN CITY DRIVING, BUT IS PRESENT WHEN TRAVELING ON THE HIGHWAY. KEEPING THE TRANSMISSION IN 'SPORT' MODE REDUCES THE SEVERITY, BUT DOES NOT ELIMINATE IT. WHEN I PLACE THE GEAR SELECTOR IN MANUAL MODE, AND LOCK IN A HIGHER (NUMERICALLY) GEAR, I CAN DUPLICATE THE HESITATION. I HAD MY DEALERSHIP REFLASH THE LOGIC CONTROLLING THE TRANSMISSION, PER A TSB, BUT THAT ONLY PARTIALLY ADDRESSED THE ISSUE SO IT MAY BE A COMBINATION OF FUEL DELIVERY/AUTOMATIC GEAR SELECTION. I BELIEVE IT'S MORE OF A FUEL DELIVERY PROBLEM, THOUGH. SOMETIMES THE HESITATION IS SUCH THAT IT PREVENTS PROMPT ACCELERATION, POSING A SAFETY CONCERN. I'VE USED VARIOUS FUEL SYSTEM CLEANERS DESIGNED FOR GDI ENGINES WITH LIMITED SUCCESS. MY VEHICLE HAS 13K MILES ON IT, AND IT HAS PERFORMED IN THIS MANNER SINCEI BOUGHT IT APX. 2K MILES, AND TWO MONTHS, AGO.
Corrective Action:
MY 2019 V6 KIA SORENTO STUMBLES AND HESITATES UNDER PART THROTTLE, LOW RPM, ACCELERATION REGARDLESS OF SPEED. IT'S MORE NOTICEABLE IN CITY DRIVING, BUT IS PRESENT WHEN TRAVELING ON THE HIGHWAY. KEEPING THE TRANSMISSION IN 'SPORT' MODE REDUCES THE SEVERITY, BUT DOES NOT ELIMINATE IT. WHEN I PLACE THE GEAR SELECTOR IN MANUAL MODE, AND LOCK IN A HIGHER (NUMERICALLY) GEAR, I CAN DUPLICATE THE HESITATION. I HAD MY DEALERSHIP REFLASH THE LOGIC CONTROLLING THE TRANSMISSION, PER A TSB, BUT THAT ONLY PARTIALLY ADDRESSED THE ISSUE SO IT MAY BE A COMBINATION OF FUEL DELIVERY/AUTOMATIC GEAR SELECTION. I BELIEVE IT'S MORE OF A FUEL DELIVERY PROBLEM, THOUGH. SOMETIMES THE HESITATION IS SUCH THAT IT PREVENTS PROMPT ACCELERATION, POSING A SAFETY CONCERN. I'VE USED VARIOUS FUEL SYSTEM CLEANERS DESIGNED FOR GDI ENGINES WITH LIMITED SUCCESS. MY VEHICLE HAS 13K MILES ON IT, AND IT HAS PERFORMED IN THIS MANNER SINCEI BOUGHT IT APX. 2K MILES, AND TWO MONTHS, AGO.
Additional Notes:
MY 2019 V6 KIA SORENTO STUMBLES AND HESITATES UNDER PART THROTTLE, LOW RPM, ACCELERATION REGARDLESS OF SPEED. IT'S MORE NOTICEABLE IN CITY DRIVING, BUT IS PRESENT WHEN TRAVELING ON THE HIGHWAY. KEEPING THE TRANSMISSION IN 'SPORT' MODE REDUCES THE SEVERITY, BUT DOES NOT ELIMINATE IT. WHEN I PLACE THE GEAR SELECTOR IN MANUAL MODE, AND LOCK IN A HIGHER (NUMERICALLY) GEAR, I CAN DUPLICATE THE HESITATION. I HAD MY DEALERSHIP REFLASH THE LOGIC CONTROLLING THE TRANSMISSION, PER A TSB, BUT THAT ONLY PARTIALLY ADDRESSED THE ISSUE SO IT MAY BE A COMBINATION OF FUEL DELIVERY/AUTOMATIC GEAR SELECTION. I BELIEVE IT'S MORE OF A FUEL DELIVERY PROBLEM, THOUGH. SOMETIMES THE HESITATION IS SUCH THAT IT PREVENTS PROMPT ACCELERATION, POSING A SAFETY CONCERN. I'VE USED VARIOUS FUEL SYSTEM CLEANERS DESIGNED FOR GDI ENGINES WITH LIMITED SUCCESS. MY VEHICLE HAS 13K MILES ON IT, AND IT HAS PERFORMED IN THIS MANNER SINCEI BOUGHT IT APX. 2K MILES, AND TWO MONTHS, AGO.
Mfg Campaign: 11252961
Recall Date: Sep 3, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN PULLING OUT OR STARTING OUT THE CAR HESITATES MAKING IT VERY UNSAFE WHEN PULLING OUT IN TRAFFIC. I HAVE REPORTED IT TO THE KIA SERVICE CENTER, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. IT IS VERY FRUSTRATING AND UNSAFE. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MAY.
Corrective Action:
WHEN PULLING OUT OR STARTING OUT THE CAR HESITATES MAKING IT VERY UNSAFE WHEN PULLING OUT IN TRAFFIC. I HAVE REPORTED IT TO THE KIA SERVICE CENTER, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. IT IS VERY FRUSTRATING AND UNSAFE. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MAY.
Additional Notes:
WHEN PULLING OUT OR STARTING OUT THE CAR HESITATES MAKING IT VERY UNSAFE WHEN PULLING OUT IN TRAFFIC. I HAVE REPORTED IT TO THE KIA SERVICE CENTER, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. IT IS VERY FRUSTRATING AND UNSAFE. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MAY.
Mfg Campaign: 11246214
Recall Date: Aug 24, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED NEW 2/22/19. REPORTED ACCELERATION HESITATION PROBLEM TO THE DEALER THE NEXT DAY. SINCE THEN IT HAS BEEN IN THE DEALERS SHOP OVER 30 DAYS. CONSISTENTLY HESITATION AND STUMBLES ON ACCELERATION. KIA MOTOR CO, HAS DENIED THEIR IS AN ISSUE AND VEHICLE IS RUNNING PROPERLY ACCORDING TO DESIGN. KIA ENGINEERS AGREED THERE WAS AN ISSUE WITH MY CAR BUT NO FIX AVAILABLE. I DROVE 3 DIFFERENT BRAND NEW SORENTO'S WITH EXACT DRIVETRAIN AND THEY ALL PERFORMED EXACTLY AS MY CAR. ALMOST GOT RUN OVER LAST WEEK TRYING TO ACCELERATE ON AN INTERSTATE ON RAMP.
Corrective Action:
PURCHASED NEW 2/22/19. REPORTED ACCELERATION HESITATION PROBLEM TO THE DEALER THE NEXT DAY. SINCE THEN IT HAS BEEN IN THE DEALERS SHOP OVER 30 DAYS. CONSISTENTLY HESITATION AND STUMBLES ON ACCELERATION. KIA MOTOR CO, HAS DENIED THEIR IS AN ISSUE AND VEHICLE IS RUNNING PROPERLY ACCORDING TO DESIGN. KIA ENGINEERS AGREED THERE WAS AN ISSUE WITH MY CAR BUT NO FIX AVAILABLE. I DROVE 3 DIFFERENT BRAND NEW SORENTO'S WITH EXACT DRIVETRAIN AND THEY ALL PERFORMED EXACTLY AS MY CAR. ALMOST GOT RUN OVER LAST WEEK TRYING TO ACCELERATE ON AN INTERSTATE ON RAMP.
Additional Notes:
PURCHASED NEW 2/22/19. REPORTED ACCELERATION HESITATION PROBLEM TO THE DEALER THE NEXT DAY. SINCE THEN IT HAS BEEN IN THE DEALERS SHOP OVER 30 DAYS. CONSISTENTLY HESITATION AND STUMBLES ON ACCELERATION. KIA MOTOR CO, HAS DENIED THEIR IS AN ISSUE AND VEHICLE IS RUNNING PROPERLY ACCORDING TO DESIGN. KIA ENGINEERS AGREED THERE WAS AN ISSUE WITH MY CAR BUT NO FIX AVAILABLE. I DROVE 3 DIFFERENT BRAND NEW SORENTO'S WITH EXACT DRIVETRAIN AND THEY ALL PERFORMED EXACTLY AS MY CAR. ALMOST GOT RUN OVER LAST WEEK TRYING TO ACCELERATE ON AN INTERSTATE ON RAMP.
Mfg Campaign: 11244841
Recall Date: Aug 18, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION STUMBLES / HESITATES WHEN ACCELERATING UP HILL OR ON LEVEL SURFACE AT LOW SPEEDS. VEHICLE BRIEFLY AND REPEATEDLY LURCHES UNDER ACCELERATION AS IF DRIVING ON PATCHY ICE-COVERED ROAD SURFACE. NOTICEABLE TO DRIVER AND PASSENGERS. WORST IN COMFORT, SMART AND ECO MODES. NOT AS PRONOUNCED, BUT STILL PRESENT IN SPORT MODE. MOST NOTICEABLE WHEN DRIVING SHORTLY AFTER START-UP. LESS NOTICEABLE AFTER 10-15 MINUTES DRIVING.
Corrective Action:
TRANSMISSION STUMBLES / HESITATES WHEN ACCELERATING UP HILL OR ON LEVEL SURFACE AT LOW SPEEDS. VEHICLE BRIEFLY AND REPEATEDLY LURCHES UNDER ACCELERATION AS IF DRIVING ON PATCHY ICE-COVERED ROAD SURFACE. NOTICEABLE TO DRIVER AND PASSENGERS. WORST IN COMFORT, SMART AND ECO MODES. NOT AS PRONOUNCED, BUT STILL PRESENT IN SPORT MODE. MOST NOTICEABLE WHEN DRIVING SHORTLY AFTER START-UP. LESS NOTICEABLE AFTER 10-15 MINUTES DRIVING.
Additional Notes:
TRANSMISSION STUMBLES / HESITATES WHEN ACCELERATING UP HILL OR ON LEVEL SURFACE AT LOW SPEEDS. VEHICLE BRIEFLY AND REPEATEDLY LURCHES UNDER ACCELERATION AS IF DRIVING ON PATCHY ICE-COVERED ROAD SURFACE. NOTICEABLE TO DRIVER AND PASSENGERS. WORST IN COMFORT, SMART AND ECO MODES. NOT AS PRONOUNCED, BUT STILL PRESENT IN SPORT MODE. MOST NOTICEABLE WHEN DRIVING SHORTLY AFTER START-UP. LESS NOTICEABLE AFTER 10-15 MINUTES DRIVING.
Mfg Campaign: 11241915
Recall Date: Aug 6, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2019 KIA SORENTO HAS HESITATIONS WHILE RAMPING UP IN SPEED. TOLD DEALERSHIP ABOUT THIS AFTER THE 1ST WEEK OF OWNERSHIP. TOLD IT WAS NOTHING SINCE IT DIDN'T SHOW UP IN SPORT MODE. I'M SEEING IN FORUMS THAT THIS IS A PROBLEM WITH THE 8 SPEED TRANS. DROPPING OFF TO DEALERSHIP TODAY FOR THEM TO LOOK AT IT AGAIN.
Corrective Action:
MY 2019 KIA SORENTO HAS HESITATIONS WHILE RAMPING UP IN SPEED. TOLD DEALERSHIP ABOUT THIS AFTER THE 1ST WEEK OF OWNERSHIP. TOLD IT WAS NOTHING SINCE IT DIDN'T SHOW UP IN SPORT MODE. I'M SEEING IN FORUMS THAT THIS IS A PROBLEM WITH THE 8 SPEED TRANS. DROPPING OFF TO DEALERSHIP TODAY FOR THEM TO LOOK AT IT AGAIN.
Additional Notes:
MY 2019 KIA SORENTO HAS HESITATIONS WHILE RAMPING UP IN SPEED. TOLD DEALERSHIP ABOUT THIS AFTER THE 1ST WEEK OF OWNERSHIP. TOLD IT WAS NOTHING SINCE IT DIDN'T SHOW UP IN SPORT MODE. I'M SEEING IN FORUMS THAT THIS IS A PROBLEM WITH THE 8 SPEED TRANS. DROPPING OFF TO DEALERSHIP TODAY FOR THEM TO LOOK AT IT AGAIN.
Mfg Campaign: 11241961
Recall Date: Aug 6, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Corrective Action:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Additional Notes:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Mfg Campaign: 11241885
Recall Date: Aug 5, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Corrective Action:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Additional Notes:
I WAS OUT OF TOWN WHEN MY AIRBAG WARNING LIGHT CAME ON, INDICATING A PROBLEM WITH THE VEHICLE'S AIRBAGS. I CONTACTED KIA AND WAS TOLD THE REPAIR SHOULD TAKE 2-4 HOURS. HOWEVER, AFTER TRYING A FIX THE DEALER DISCOVERED THAT A WIRING HARNESS IN THE FRONT CONSOLE WAS FAULTY AND NEEDED TO BE REPLACED. THEY HAVE NOW HAD THE CAR FOR A WEEK. I AM NOT SURE IF ANY OR ALL OF THE AIRBAGS WOULD'VE FAILED DURING A WRECK BUT FELT THIS WAS SIGNIFICANT ENOUGH TO REPORT, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN 10,000 MILES ON IT.
Mfg Campaign: 11241885
Recall Date: Aug 5, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
LOUD ENGINE RATTLE NOISE WHEN STARTING ENGINE THAT HAS BEEN SHUT OFF OVERNIGHT.SOUNDS LIKE THE CAMSHAFT CHAIN HYDRAULIC TENSIONER IS BLEEDING DOWN.TENSIONER DOES NOT MAINTAIN A CORRECT INITIAL POSITION.NOISE DIMINISHES WITHIN A MINUTE OR SO OF STATIONARY ENGINE RUN.
Corrective Action:
LOUD ENGINE RATTLE NOISE WHEN STARTING ENGINE THAT HAS BEEN SHUT OFF OVERNIGHT.SOUNDS LIKE THE CAMSHAFT CHAIN HYDRAULIC TENSIONER IS BLEEDING DOWN.TENSIONER DOES NOT MAINTAIN A CORRECT INITIAL POSITION.NOISE DIMINISHES WITHIN A MINUTE OR SO OF STATIONARY ENGINE RUN.
Additional Notes:
LOUD ENGINE RATTLE NOISE WHEN STARTING ENGINE THAT HAS BEEN SHUT OFF OVERNIGHT.SOUNDS LIKE THE CAMSHAFT CHAIN HYDRAULIC TENSIONER IS BLEEDING DOWN.TENSIONER DOES NOT MAINTAIN A CORRECT INITIAL POSITION.NOISE DIMINISHES WITHIN A MINUTE OR SO OF STATIONARY ENGINE RUN.
Mfg Campaign: 11233843
Recall Date: Jul 22, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING AT HIGH ALTITUDES, THE CAR SEEMS TO WANT TO STALL. WE WILL BE DRIVING ALONG JUST FINE AND THEN THERE IS HESITATION FOR A MOMENT AND THEN THE CAR WILL BE GOING ALONG JUST FINE AGAIN AND THE HESITATION HAPPENS AGAIN. THIS IS CONTINUOUS THROUGHOUT OUR ENTIRE HIGH ALTITUDE DRIVES. USUALLY OCCURS AT APPROXIMATELY 8000-10,000 FT IN ELEVATION. SEEMS TO OCCUR MORE OFTEN AT 40 MILES PER HOUR. I AM SCARED WE WILL HAVE COMPLETE FAILURE OF THE CAR IN THE MOUNTAINS AND HAVE NO CELL PHONE SERVICE IN ORDER TO CALL SOMEONE FOR HELP. WE HAVE ONLY HAD THIS CAR FOR ABOUT 6 WEEKS AND HAVE TAKEN 4 HIGH ALTITUDE DRIVES AND THIS HAPPENS EVERYTIME. TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD US THIS IS A KNOWN ISSUE AND KIA IS WORKING ON IT. HOW LONG WILL IT TAKE KIA TO RESOLVE THIS ISSUE? I DON'T WANT STALL SOMEWHERE AND CREATE A HAZARDOUS CONDITION FOR MYSELF, PASSENGERS, AND OTHERS SURROUNDING ME. PLEASE SEE KIA GETS THIS TAKEN CARE OF AS SOON AS POSSIBLE FOR EVERYONE'S SAFETY.
Corrective Action:
WHEN DRIVING AT HIGH ALTITUDES, THE CAR SEEMS TO WANT TO STALL. WE WILL BE DRIVING ALONG JUST FINE AND THEN THERE IS HESITATION FOR A MOMENT AND THEN THE CAR WILL BE GOING ALONG JUST FINE AGAIN AND THE HESITATION HAPPENS AGAIN. THIS IS CONTINUOUS THROUGHOUT OUR ENTIRE HIGH ALTITUDE DRIVES. USUALLY OCCURS AT APPROXIMATELY 8000-10,000 FT IN ELEVATION. SEEMS TO OCCUR MORE OFTEN AT 40 MILES PER HOUR. I AM SCARED WE WILL HAVE COMPLETE FAILURE OF THE CAR IN THE MOUNTAINS AND HAVE NO CELL PHONE SERVICE IN ORDER TO CALL SOMEONE FOR HELP. WE HAVE ONLY HAD THIS CAR FOR ABOUT 6 WEEKS AND HAVE TAKEN 4 HIGH ALTITUDE DRIVES AND THIS HAPPENS EVERYTIME. TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD US THIS IS A KNOWN ISSUE AND KIA IS WORKING ON IT. HOW LONG WILL IT TAKE KIA TO RESOLVE THIS ISSUE? I DON'T WANT STALL SOMEWHERE AND CREATE A HAZARDOUS CONDITION FOR MYSELF, PASSENGERS, AND OTHERS SURROUNDING ME. PLEASE SEE KIA GETS THIS TAKEN CARE OF AS SOON AS POSSIBLE FOR EVERYONE'S SAFETY.
Additional Notes:
WHEN DRIVING AT HIGH ALTITUDES, THE CAR SEEMS TO WANT TO STALL. WE WILL BE DRIVING ALONG JUST FINE AND THEN THERE IS HESITATION FOR A MOMENT AND THEN THE CAR WILL BE GOING ALONG JUST FINE AGAIN AND THE HESITATION HAPPENS AGAIN. THIS IS CONTINUOUS THROUGHOUT OUR ENTIRE HIGH ALTITUDE DRIVES. USUALLY OCCURS AT APPROXIMATELY 8000-10,000 FT IN ELEVATION. SEEMS TO OCCUR MORE OFTEN AT 40 MILES PER HOUR. I AM SCARED WE WILL HAVE COMPLETE FAILURE OF THE CAR IN THE MOUNTAINS AND HAVE NO CELL PHONE SERVICE IN ORDER TO CALL SOMEONE FOR HELP. WE HAVE ONLY HAD THIS CAR FOR ABOUT 6 WEEKS AND HAVE TAKEN 4 HIGH ALTITUDE DRIVES AND THIS HAPPENS EVERYTIME. TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD US THIS IS A KNOWN ISSUE AND KIA IS WORKING ON IT. HOW LONG WILL IT TAKE KIA TO RESOLVE THIS ISSUE? I DON'T WANT STALL SOMEWHERE AND CREATE A HAZARDOUS CONDITION FOR MYSELF, PASSENGERS, AND OTHERS SURROUNDING ME. PLEASE SEE KIA GETS THIS TAKEN CARE OF AS SOON AS POSSIBLE FOR EVERYONE'S SAFETY.
Mfg Campaign: 11233063
Recall Date: Jul 18, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Corrective Action:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Additional Notes:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Mfg Campaign: 11233153
Recall Date: Jul 18, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Corrective Action:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Additional Notes:
MY KIA SORENTO 2019 HAS BEEN ACTING WEIRD FOR A WHILE. I HAD TALKED TO THE SERVICE GUYS AND I WAS TOLD ALL IS FINE. HERE ARE SOME OF THE MAJOR ISSUES: 1. THE CAR HAS AN ISSUE OF ACCELERATION. ONCE IT REACHES 45MPH IT BECOMES NOISY AND IT FEELS LIKE THE ENGINE IS ABOUT TO EXPLODE. THE ANSWER FROM THE SERVICE GUYS:" IT IS NORMAL." 2. THE BRAKES: IT TAKES TOO MUCH TIME TO STOP. SO, EVEN IF I KEEP MY DISTANCE FROM THE CAR IN FRONT OF ME, I ALWAYS STRUGGLE TO STOP AT THE SAFE DISTANCE AT THE STOP SIGN OR LIGHTS. THE ANSWER FROM THE SERVICE GUYS: 'NO PROBLEM WITH THE BRAKES.' 3. AFTER DRIVING FOR AN HOUR OR SO, THE MOTOR OVERHEATS SIGNIFICANTLY. 4. FINALLY, THE CAR ROLLED BACK FROM THE PARKING LOT (WHILE ON THE PARK MODE ) AND INJURED TWO PEOPLE, AND DAMAGED ANOTHER CAR.
Mfg Campaign: 11233153
Recall Date: Jul 18, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE PURCHASED A 2019 KIA SORENTO SXL ON MAY 4, 2019, AND TOOK DELIVERY ON MAY 6, 2019. THE FIRST DAY THAT I DROVE THE CAR IT STUMBLED WHEN I TRIED TO PULL OUT FROM A STOP. I THOUGHT IT MIGHT BE A FLUKE OR A COMPUTER LEARNING EVENT BUT IT CONTINUES TO HAPPEN OCCASIONALLY. WE HAVE HAD TWO CLOSE CALLS TRYING TO MERGE INTO TRAFFIC WHEN THE CAR STARTS TO PULL-OUT THEN IT STUMBLES WITH NO ACCELERATOR RESPONSE FOR A FEW SECONDS, THEN IT TAKES OFF LIKE A SHOT. I JOINED THE KIA FORUM TO SEE IF ANYONE ELSE REPORTED THIS HAPPENING AND FOUND THAT SEVERAL OWNERS HAD THE SAME COMPLAINT. THEY ALL SAY THAT THE DEALERSHIP CLAIMS THAT THERE IS NOTHING WRONG AND THAT THE VEHICLE IS OPERATING AS DESIGNED. WE NOW OWN A CAR THAT WE ARE AFRAID TO DRIVE BECAUSE IT HAPPENS SPORADICALLY AND YOU CANNOT PREDICT WHEN IT WILL HAPPEN AGAIN. I CALLED JIM SHORKEY KIA AND EXPLAINED THE PROBLEM AND WAS TOLD THAT PEOPLE HAVE TO LEARN HOW ELECTRIC THROTTLE CONTROLS (FLY-BY-WIRE) OPERATE. THAT IS GARBAGE BECAUSE OUR 2011 EQUINOX AND MY 2014 CADILLAC CTS SPORTWAGON ARE BOTH FLY BY WIRE AND NEITHER OF THEM HAS EVER EXHIBITED THIS PHENOMENON. WHEN JIM SHORKEY CHECKED FOR CODES AND DROVE THE CAR FOR 11 MILES THEY TOLD ME THAT THE NEW 8-SPEED TRANSMISSION MIGHT BE THE PROBLEM BUT THERE NO PROGRAMMING UPDATES FOR IT YET. I KNOW A LITTLE BIT ABOUT CARS HAVING WORKED AS A MECHANIC FOR OVER 50 YEARS AND AM POSITIVE THAT THIS IS NOT ACCEPTABLE. I BELIEVE IT TO BE IN THE REDUNDANT APP SENSOR TO THE THROTTLE MOTOR AND COMPUTER CONTROL SYSTEM. I AM AFRAID THAT THIS WILL RESULT IN ACCIDENTS WITH SEVERE INJURIES AND DAMAGE. I FEEL THAT KIA SHOULD RECALL THESE CARS AND FIND A PROPER FIX.
Corrective Action:
WE PURCHASED A 2019 KIA SORENTO SXL ON MAY 4, 2019, AND TOOK DELIVERY ON MAY 6, 2019. THE FIRST DAY THAT I DROVE THE CAR IT STUMBLED WHEN I TRIED TO PULL OUT FROM A STOP. I THOUGHT IT MIGHT BE A FLUKE OR A COMPUTER LEARNING EVENT BUT IT CONTINUES TO HAPPEN OCCASIONALLY. WE HAVE HAD TWO CLOSE CALLS TRYING TO MERGE INTO TRAFFIC WHEN THE CAR STARTS TO PULL-OUT THEN IT STUMBLES WITH NO ACCELERATOR RESPONSE FOR A FEW SECONDS, THEN IT TAKES OFF LIKE A SHOT. I JOINED THE KIA FORUM TO SEE IF ANYONE ELSE REPORTED THIS HAPPENING AND FOUND THAT SEVERAL OWNERS HAD THE SAME COMPLAINT. THEY ALL SAY THAT THE DEALERSHIP CLAIMS THAT THERE IS NOTHING WRONG AND THAT THE VEHICLE IS OPERATING AS DESIGNED. WE NOW OWN A CAR THAT WE ARE AFRAID TO DRIVE BECAUSE IT HAPPENS SPORADICALLY AND YOU CANNOT PREDICT WHEN IT WILL HAPPEN AGAIN. I CALLED JIM SHORKEY KIA AND EXPLAINED THE PROBLEM AND WAS TOLD THAT PEOPLE HAVE TO LEARN HOW ELECTRIC THROTTLE CONTROLS (FLY-BY-WIRE) OPERATE. THAT IS GARBAGE BECAUSE OUR 2011 EQUINOX AND MY 2014 CADILLAC CTS SPORTWAGON ARE BOTH FLY BY WIRE AND NEITHER OF THEM HAS EVER EXHIBITED THIS PHENOMENON. WHEN JIM SHORKEY CHECKED FOR CODES AND DROVE THE CAR FOR 11 MILES THEY TOLD ME THAT THE NEW 8-SPEED TRANSMISSION MIGHT BE THE PROBLEM BUT THERE NO PROGRAMMING UPDATES FOR IT YET. I KNOW A LITTLE BIT ABOUT CARS HAVING WORKED AS A MECHANIC FOR OVER 50 YEARS AND AM POSITIVE THAT THIS IS NOT ACCEPTABLE. I BELIEVE IT TO BE IN THE REDUNDANT APP SENSOR TO THE THROTTLE MOTOR AND COMPUTER CONTROL SYSTEM. I AM AFRAID THAT THIS WILL RESULT IN ACCIDENTS WITH SEVERE INJURIES AND DAMAGE. I FEEL THAT KIA SHOULD RECALL THESE CARS AND FIND A PROPER FIX.
Additional Notes:
WE PURCHASED A 2019 KIA SORENTO SXL ON MAY 4, 2019, AND TOOK DELIVERY ON MAY 6, 2019. THE FIRST DAY THAT I DROVE THE CAR IT STUMBLED WHEN I TRIED TO PULL OUT FROM A STOP. I THOUGHT IT MIGHT BE A FLUKE OR A COMPUTER LEARNING EVENT BUT IT CONTINUES TO HAPPEN OCCASIONALLY. WE HAVE HAD TWO CLOSE CALLS TRYING TO MERGE INTO TRAFFIC WHEN THE CAR STARTS TO PULL-OUT THEN IT STUMBLES WITH NO ACCELERATOR RESPONSE FOR A FEW SECONDS, THEN IT TAKES OFF LIKE A SHOT. I JOINED THE KIA FORUM TO SEE IF ANYONE ELSE REPORTED THIS HAPPENING AND FOUND THAT SEVERAL OWNERS HAD THE SAME COMPLAINT. THEY ALL SAY THAT THE DEALERSHIP CLAIMS THAT THERE IS NOTHING WRONG AND THAT THE VEHICLE IS OPERATING AS DESIGNED. WE NOW OWN A CAR THAT WE ARE AFRAID TO DRIVE BECAUSE IT HAPPENS SPORADICALLY AND YOU CANNOT PREDICT WHEN IT WILL HAPPEN AGAIN. I CALLED JIM SHORKEY KIA AND EXPLAINED THE PROBLEM AND WAS TOLD THAT PEOPLE HAVE TO LEARN HOW ELECTRIC THROTTLE CONTROLS (FLY-BY-WIRE) OPERATE. THAT IS GARBAGE BECAUSE OUR 2011 EQUINOX AND MY 2014 CADILLAC CTS SPORTWAGON ARE BOTH FLY BY WIRE AND NEITHER OF THEM HAS EVER EXHIBITED THIS PHENOMENON. WHEN JIM SHORKEY CHECKED FOR CODES AND DROVE THE CAR FOR 11 MILES THEY TOLD ME THAT THE NEW 8-SPEED TRANSMISSION MIGHT BE THE PROBLEM BUT THERE NO PROGRAMMING UPDATES FOR IT YET. I KNOW A LITTLE BIT ABOUT CARS HAVING WORKED AS A MECHANIC FOR OVER 50 YEARS AND AM POSITIVE THAT THIS IS NOT ACCEPTABLE. I BELIEVE IT TO BE IN THE REDUNDANT APP SENSOR TO THE THROTTLE MOTOR AND COMPUTER CONTROL SYSTEM. I AM AFRAID THAT THIS WILL RESULT IN ACCIDENTS WITH SEVERE INJURIES AND DAMAGE. I FEEL THAT KIA SHOULD RECALL THESE CARS AND FIND A PROPER FIX.
Mfg Campaign: 11218381
Recall Date: Jun 6, 2019
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