Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
STEERING
Potential Consequences:
2019 KIA SORENTO EXPERIENCES SWAYING AT INTERSTATE SPEEDS. MUST CONTINUOUSLY STEER LEFT AND RIGHT TO KEEP IT IN THE LANE. IN LIGHT WIND IT IS MUCH WORSE. KIA DID NOT FIND A PROBLEM. THE VEHICLE HAS 3100 MILES ON IT. WHEN PURCHASED IT ONLY HAD 16 MILES ON IT.
Corrective Action:
2019 KIA SORENTO EXPERIENCES SWAYING AT INTERSTATE SPEEDS. MUST CONTINUOUSLY STEER LEFT AND RIGHT TO KEEP IT IN THE LANE. IN LIGHT WIND IT IS MUCH WORSE. KIA DID NOT FIND A PROBLEM. THE VEHICLE HAS 3100 MILES ON IT. WHEN PURCHASED IT ONLY HAD 16 MILES ON IT.
Additional Notes:
2019 KIA SORENTO EXPERIENCES SWAYING AT INTERSTATE SPEEDS. MUST CONTINUOUSLY STEER LEFT AND RIGHT TO KEEP IT IN THE LANE. IN LIGHT WIND IT IS MUCH WORSE. KIA DID NOT FIND A PROBLEM. THE VEHICLE HAS 3100 MILES ON IT. WHEN PURCHASED IT ONLY HAD 16 MILES ON IT.
Mfg Campaign: 11218114
Recall Date: Jun 5, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
LEASED THE CAR IN MARCH AND BY END OF MAY IT WAS IDELING ROUGH AND CLICKING. GOT A MESSAGE ON MY SCREEN ENGINE CONTROL SYSTEM FAILURE AND A CHECK ENGINE LIGHT CAME ON. TOOK IT ONTO THE DEALER AND WITH LESS THAN 2900 MILES IT NEEDS A NEW ENGINE. NOW IT WILL BE ABOUT 3 MONTHS (THEY ARE BACKLOGGED) UNTIL I GET IT BACK!!
Corrective Action:
LEASED THE CAR IN MARCH AND BY END OF MAY IT WAS IDELING ROUGH AND CLICKING. GOT A MESSAGE ON MY SCREEN ENGINE CONTROL SYSTEM FAILURE AND A CHECK ENGINE LIGHT CAME ON. TOOK IT ONTO THE DEALER AND WITH LESS THAN 2900 MILES IT NEEDS A NEW ENGINE. NOW IT WILL BE ABOUT 3 MONTHS (THEY ARE BACKLOGGED) UNTIL I GET IT BACK!!
Additional Notes:
LEASED THE CAR IN MARCH AND BY END OF MAY IT WAS IDELING ROUGH AND CLICKING. GOT A MESSAGE ON MY SCREEN ENGINE CONTROL SYSTEM FAILURE AND A CHECK ENGINE LIGHT CAME ON. TOOK IT ONTO THE DEALER AND WITH LESS THAN 2900 MILES IT NEEDS A NEW ENGINE. NOW IT WILL BE ABOUT 3 MONTHS (THEY ARE BACKLOGGED) UNTIL I GET IT BACK!!
Mfg Campaign: 11217844
Recall Date: Jun 4, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN CRUISE CONTROL IS SET THE VEHICLE WILL WITHOUT WARNING SURGE , JERK AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, ON STRAIGHT AWAYS. THIS HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET.
Corrective Action:
WHEN CRUISE CONTROL IS SET THE VEHICLE WILL WITHOUT WARNING SURGE , JERK AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, ON STRAIGHT AWAYS. THIS HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET.
Additional Notes:
WHEN CRUISE CONTROL IS SET THE VEHICLE WILL WITHOUT WARNING SURGE , JERK AND JUMP. THE RPM NEEDLE WILL SHOW ACCELERATION. THIS HAPPENS WITHOUT NOTICE AND NOT ON ANY INCLINE OR DECLINES, ON STRAIGHT AWAYS. THIS HAPPENS AT ANY SPEED WHEN THE CRUISE CONTROL IS SET.
Mfg Campaign: 11206517
Recall Date: May 9, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
IN STATIONARY POSITION. CAR OFF. THE PLASTIC COVERS ON THE BOTTOM OF THE STEERING WHEEL BROKE OFF. THE PLASTIC CONNECTING THEM DID NOT MATCH AND IS OF POOR DESIGN.
Corrective Action:
IN STATIONARY POSITION. CAR OFF. THE PLASTIC COVERS ON THE BOTTOM OF THE STEERING WHEEL BROKE OFF. THE PLASTIC CONNECTING THEM DID NOT MATCH AND IS OF POOR DESIGN.
Additional Notes:
IN STATIONARY POSITION. CAR OFF. THE PLASTIC COVERS ON THE BOTTOM OF THE STEERING WHEEL BROKE OFF. THE PLASTIC CONNECTING THEM DID NOT MATCH AND IS OF POOR DESIGN.
Mfg Campaign: 11206141
Recall Date: May 7, 2019
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
REAR SEAT BELTS DO NOT STAY LATCHED. I HAVE CAR SEATS INSTALLED WITH THE SEAT BELTS AND THE KEEP COMING UNDONE, WHETHER THERE IS A CHILD IN THE SEAT OR NOT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE, AT 167 MILES!! AM AT 417 NOW AND IT HAS HAPPENED AT LEAST 5 MORE TIMES.
Corrective Action:
REAR SEAT BELTS DO NOT STAY LATCHED. I HAVE CAR SEATS INSTALLED WITH THE SEAT BELTS AND THE KEEP COMING UNDONE, WHETHER THERE IS A CHILD IN THE SEAT OR NOT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE, AT 167 MILES!! AM AT 417 NOW AND IT HAS HAPPENED AT LEAST 5 MORE TIMES.
Additional Notes:
REAR SEAT BELTS DO NOT STAY LATCHED. I HAVE CAR SEATS INSTALLED WITH THE SEAT BELTS AND THE KEEP COMING UNDONE, WHETHER THERE IS A CHILD IN THE SEAT OR NOT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE, AT 167 MILES!! AM AT 417 NOW AND IT HAS HAPPENED AT LEAST 5 MORE TIMES.
Mfg Campaign: 11197162
Recall Date: Apr 18, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE AUTOMATIC LIGHTS ON LOW BEAM ARE AIMED TOO HIGH AND ARE BLINDING AT NIGHT. EVERY CAR THAT PASSES ME AT NIGHT FLASHES THEIR HIGH BEAM LIGHTS AT ME; EVEN A STATE TROOPER FLASHED HIS LIGHTS AT ME AND BLUE LIGHTS, HE DIDN'T PULL ME OVER. I FEEL BAD DRIVING THIS VEHICLE AT NIGHT, PEOPLE ARE THINKING I'M RUDE FOR DRIVING WITH MY HIGH BEAMS ON, WHEN I'M USING MY LOW BEAMS. THE HIGH BEAMS ON THIS VEHICLE OFFER NO ADDITIONAL LIGHTING OF THE ROAD, BUT THEY DO LIGHT UP THE TOPS OF TREES VERY WELL. ALSO, THE LOW BEAM LIGHTS ARE POINTED TOO FAR TO THE LEFT AND RIGHT AND LEAVE A LARGE DARK " V " SHAPED VOID IN THE MIDDLE, EXACTLY WHERE MY EYES FOCUS ON THE ROAD. THE DEALER CHECKED EVERYTHING, STATES OPERATING AS DESIGNED, THEY HAVE NO ABILITY TO ADJUST THE LIGHTS. PER THE SERVICE DEPARTMENT: THE KIA TECH LINE PERSONNEL ARE DENYING THERE ARE ANY ISSUES WITH THE LIGHTS. THIS IS DEFINITELY SOMETHING KIA NEEDS TO FIX. THE LIGHTS ARE THE ONLY THING I DON'T LIKE ABOUT THE VEHICLE, AND IT ONLY HAS ABOUT 1400 MILES SO FAR. THE PROBLEM IS MOSTLY NOTICEABLE WHEN DRIVING AT NIGHT ON DARK UNLIT ROADS, HIGHWAYS OR RURAL DRIVING.
Corrective Action:
THE AUTOMATIC LIGHTS ON LOW BEAM ARE AIMED TOO HIGH AND ARE BLINDING AT NIGHT. EVERY CAR THAT PASSES ME AT NIGHT FLASHES THEIR HIGH BEAM LIGHTS AT ME; EVEN A STATE TROOPER FLASHED HIS LIGHTS AT ME AND BLUE LIGHTS, HE DIDN'T PULL ME OVER. I FEEL BAD DRIVING THIS VEHICLE AT NIGHT, PEOPLE ARE THINKING I'M RUDE FOR DRIVING WITH MY HIGH BEAMS ON, WHEN I'M USING MY LOW BEAMS. THE HIGH BEAMS ON THIS VEHICLE OFFER NO ADDITIONAL LIGHTING OF THE ROAD, BUT THEY DO LIGHT UP THE TOPS OF TREES VERY WELL. ALSO, THE LOW BEAM LIGHTS ARE POINTED TOO FAR TO THE LEFT AND RIGHT AND LEAVE A LARGE DARK " V " SHAPED VOID IN THE MIDDLE, EXACTLY WHERE MY EYES FOCUS ON THE ROAD. THE DEALER CHECKED EVERYTHING, STATES OPERATING AS DESIGNED, THEY HAVE NO ABILITY TO ADJUST THE LIGHTS. PER THE SERVICE DEPARTMENT: THE KIA TECH LINE PERSONNEL ARE DENYING THERE ARE ANY ISSUES WITH THE LIGHTS. THIS IS DEFINITELY SOMETHING KIA NEEDS TO FIX. THE LIGHTS ARE THE ONLY THING I DON'T LIKE ABOUT THE VEHICLE, AND IT ONLY HAS ABOUT 1400 MILES SO FAR. THE PROBLEM IS MOSTLY NOTICEABLE WHEN DRIVING AT NIGHT ON DARK UNLIT ROADS, HIGHWAYS OR RURAL DRIVING.
Additional Notes:
THE AUTOMATIC LIGHTS ON LOW BEAM ARE AIMED TOO HIGH AND ARE BLINDING AT NIGHT. EVERY CAR THAT PASSES ME AT NIGHT FLASHES THEIR HIGH BEAM LIGHTS AT ME; EVEN A STATE TROOPER FLASHED HIS LIGHTS AT ME AND BLUE LIGHTS, HE DIDN'T PULL ME OVER. I FEEL BAD DRIVING THIS VEHICLE AT NIGHT, PEOPLE ARE THINKING I'M RUDE FOR DRIVING WITH MY HIGH BEAMS ON, WHEN I'M USING MY LOW BEAMS. THE HIGH BEAMS ON THIS VEHICLE OFFER NO ADDITIONAL LIGHTING OF THE ROAD, BUT THEY DO LIGHT UP THE TOPS OF TREES VERY WELL. ALSO, THE LOW BEAM LIGHTS ARE POINTED TOO FAR TO THE LEFT AND RIGHT AND LEAVE A LARGE DARK " V " SHAPED VOID IN THE MIDDLE, EXACTLY WHERE MY EYES FOCUS ON THE ROAD. THE DEALER CHECKED EVERYTHING, STATES OPERATING AS DESIGNED, THEY HAVE NO ABILITY TO ADJUST THE LIGHTS. PER THE SERVICE DEPARTMENT: THE KIA TECH LINE PERSONNEL ARE DENYING THERE ARE ANY ISSUES WITH THE LIGHTS. THIS IS DEFINITELY SOMETHING KIA NEEDS TO FIX. THE LIGHTS ARE THE ONLY THING I DON'T LIKE ABOUT THE VEHICLE, AND IT ONLY HAS ABOUT 1400 MILES SO FAR. THE PROBLEM IS MOSTLY NOTICEABLE WHEN DRIVING AT NIGHT ON DARK UNLIT ROADS, HIGHWAYS OR RURAL DRIVING.
Mfg Campaign: 11181734
Recall Date: Feb 21, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING IN A NORMAL FREEWAY, BEAUTIFUL DAY, SUDDENLY FOR NOT REASON MY FRON WINDSHIELD GOT A CRACK, OUT OF THE BLUE, VERY SCARY. I DID CALL KIA RIGHT THE WAY, I TOLD THEM I WAS DRIVING FROM LA TO SAN FRANCISCO ON THE FREEWAY 5, ON VACATION FOR 4 DAYS, WHAT HAPPEN, I WAS AFRAID THE CRACK CONTINUE EXPANDING, THEY TOLD ME TO TAKE THE CAR TO A DEALER & THEY WILL TAKE CARE OF IT - WHEN I CAME BACK AFTER MY VACATION WITH THE KIDS, WE CALLED WENT TO DEALER KIA IN GLENDALE, THEY SAID WAS A ROCK!! WON'T COVER IT, I CALLED MANUFACTURER AGAIN, THEY SAID DON'T WORRY GO AGAIN TO DEALER THEY WILL HELP YOU OUT, NOBODY IS HELPING US, CAR IS NOT SAFE, WE HAD BEEN MISTREATED, VERBALLY ABUSE 7 NOBODY IS DOING ANYTHING TO HELP US OUT. CAR WAS BRAND NEW, LESS THAN 30 DAYS, DEFECTIVE, YOU CAN TRUST THIS CAR, IT IS A RIP OFF!! VERY UPSTED & DEAPOINTED WITH KIA, 1ST AND LAST TIME. I HAVE BEEN DRIVING FOR OVER 30 YEARS, NEVER HAD A SITUATION LIKE THIS WITH ANY CAR
Corrective Action:
I WAS DRIVING IN A NORMAL FREEWAY, BEAUTIFUL DAY, SUDDENLY FOR NOT REASON MY FRON WINDSHIELD GOT A CRACK, OUT OF THE BLUE, VERY SCARY. I DID CALL KIA RIGHT THE WAY, I TOLD THEM I WAS DRIVING FROM LA TO SAN FRANCISCO ON THE FREEWAY 5, ON VACATION FOR 4 DAYS, WHAT HAPPEN, I WAS AFRAID THE CRACK CONTINUE EXPANDING, THEY TOLD ME TO TAKE THE CAR TO A DEALER & THEY WILL TAKE CARE OF IT - WHEN I CAME BACK AFTER MY VACATION WITH THE KIDS, WE CALLED WENT TO DEALER KIA IN GLENDALE, THEY SAID WAS A ROCK!! WON'T COVER IT, I CALLED MANUFACTURER AGAIN, THEY SAID DON'T WORRY GO AGAIN TO DEALER THEY WILL HELP YOU OUT, NOBODY IS HELPING US, CAR IS NOT SAFE, WE HAD BEEN MISTREATED, VERBALLY ABUSE 7 NOBODY IS DOING ANYTHING TO HELP US OUT. CAR WAS BRAND NEW, LESS THAN 30 DAYS, DEFECTIVE, YOU CAN TRUST THIS CAR, IT IS A RIP OFF!! VERY UPSTED & DEAPOINTED WITH KIA, 1ST AND LAST TIME. I HAVE BEEN DRIVING FOR OVER 30 YEARS, NEVER HAD A SITUATION LIKE THIS WITH ANY CAR
Additional Notes:
I WAS DRIVING IN A NORMAL FREEWAY, BEAUTIFUL DAY, SUDDENLY FOR NOT REASON MY FRON WINDSHIELD GOT A CRACK, OUT OF THE BLUE, VERY SCARY. I DID CALL KIA RIGHT THE WAY, I TOLD THEM I WAS DRIVING FROM LA TO SAN FRANCISCO ON THE FREEWAY 5, ON VACATION FOR 4 DAYS, WHAT HAPPEN, I WAS AFRAID THE CRACK CONTINUE EXPANDING, THEY TOLD ME TO TAKE THE CAR TO A DEALER & THEY WILL TAKE CARE OF IT - WHEN I CAME BACK AFTER MY VACATION WITH THE KIDS, WE CALLED WENT TO DEALER KIA IN GLENDALE, THEY SAID WAS A ROCK!! WON'T COVER IT, I CALLED MANUFACTURER AGAIN, THEY SAID DON'T WORRY GO AGAIN TO DEALER THEY WILL HELP YOU OUT, NOBODY IS HELPING US, CAR IS NOT SAFE, WE HAD BEEN MISTREATED, VERBALLY ABUSE 7 NOBODY IS DOING ANYTHING TO HELP US OUT. CAR WAS BRAND NEW, LESS THAN 30 DAYS, DEFECTIVE, YOU CAN TRUST THIS CAR, IT IS A RIP OFF!! VERY UPSTED & DEAPOINTED WITH KIA, 1ST AND LAST TIME. I HAVE BEEN DRIVING FOR OVER 30 YEARS, NEVER HAD A SITUATION LIKE THIS WITH ANY CAR
Mfg Campaign: 11180092
Recall Date: Feb 14, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BLIND SPOT WARNING QUITS AFTER EXTENDED DRIVING IN HEAVY RAIN. WHICH I UNDERSTAND BUT IT WILL NOT WORK FOR A WEEK OR SO AFTER. DEALER WORKED ON IT TWICE ALREADY. KIA TEC SAYS THIS IS NORMAL. FIND IT HARD TO BELIEVE THIS IS NORMAL IF, IT JUST STOPPED WORKING DURING THE RAIN IS ONE THING, BUT NOT TO WORK FOR A WEEK AFTER IS NOT RIGHT. BOUGHT THIS CAR BECAUSE OF THIS SAFETY FEATURE AND PAID GOOD MONEY FOR IT. THE DEALER AGREES WITH ME AND ALSO SAYS ITS NOT RIGHT ,BUT KIA DOES NOT WANT TO BACK UP THIS WARRANTY. KIA HAS A 9 OR 10 POINT BULLETIN ON WHEN THIS FEATURE WILL NOT WORK BUT WILL NOT TELL YOU BEFORE YOU BUY THE CAR. THE DEALER AGREED WITH ME KIA HAS A MOISTURE PROBLEM, BUT WON'T DO ANYTHING ABOUT IT.
Corrective Action:
BLIND SPOT WARNING QUITS AFTER EXTENDED DRIVING IN HEAVY RAIN. WHICH I UNDERSTAND BUT IT WILL NOT WORK FOR A WEEK OR SO AFTER. DEALER WORKED ON IT TWICE ALREADY. KIA TEC SAYS THIS IS NORMAL. FIND IT HARD TO BELIEVE THIS IS NORMAL IF, IT JUST STOPPED WORKING DURING THE RAIN IS ONE THING, BUT NOT TO WORK FOR A WEEK AFTER IS NOT RIGHT. BOUGHT THIS CAR BECAUSE OF THIS SAFETY FEATURE AND PAID GOOD MONEY FOR IT. THE DEALER AGREES WITH ME AND ALSO SAYS ITS NOT RIGHT ,BUT KIA DOES NOT WANT TO BACK UP THIS WARRANTY. KIA HAS A 9 OR 10 POINT BULLETIN ON WHEN THIS FEATURE WILL NOT WORK BUT WILL NOT TELL YOU BEFORE YOU BUY THE CAR. THE DEALER AGREED WITH ME KIA HAS A MOISTURE PROBLEM, BUT WON'T DO ANYTHING ABOUT IT.
Additional Notes:
BLIND SPOT WARNING QUITS AFTER EXTENDED DRIVING IN HEAVY RAIN. WHICH I UNDERSTAND BUT IT WILL NOT WORK FOR A WEEK OR SO AFTER. DEALER WORKED ON IT TWICE ALREADY. KIA TEC SAYS THIS IS NORMAL. FIND IT HARD TO BELIEVE THIS IS NORMAL IF, IT JUST STOPPED WORKING DURING THE RAIN IS ONE THING, BUT NOT TO WORK FOR A WEEK AFTER IS NOT RIGHT. BOUGHT THIS CAR BECAUSE OF THIS SAFETY FEATURE AND PAID GOOD MONEY FOR IT. THE DEALER AGREES WITH ME AND ALSO SAYS ITS NOT RIGHT ,BUT KIA DOES NOT WANT TO BACK UP THIS WARRANTY. KIA HAS A 9 OR 10 POINT BULLETIN ON WHEN THIS FEATURE WILL NOT WORK BUT WILL NOT TELL YOU BEFORE YOU BUY THE CAR. THE DEALER AGREED WITH ME KIA HAS A MOISTURE PROBLEM, BUT WON'T DO ANYTHING ABOUT IT.
Mfg Campaign: 11165785
Recall Date: Jan 4, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION TO SAFE OPERATION EVEN WORSE. THIS WAS REPORTED TO THE DEALER AFTER DELIVERY (8/2018) AND WE WERE REFERRED TO KIA CONSUMER AFFAIRS. THEY OPENED A "CASE", THEN CLOSED IT ABRUPTLY, AND AFTER FURTHER COMPLAINT, HAVE REOPENED A NEW "CASE". THEY HAVE STATED THEY WILL DO NOTHING ABOUT THIS ISSUE AS THEIR POSITION IF THAT THE VEHICLE IS "PERFORMING AS DESIGNED". AS THEY ABRUPTLY CLOSED THE FIRST CASE THEY OFFERED "FREE 3-YEAR MAINTENANCE" (OIL CHANGES) WHICH WE REFUSED AS THIS IS A SIGNIFICANT SAFETY ISSUE. WE CANNOT DRIVE THE VEHICLE AT NIGHT, NOR USE THIS 7-PASSENGER VEHICLE TO TRANSPORT OUR GRANDCHILDREN, MAKING IT VIRTUALLY USELESS FOR OUR NEEDS. KIA HAS CONFIRMED THEY WILL NOT ADDRESS THIS "CASE" OTHER THAN TO LEAVE IT "OPEN" WE URGE NHTSA TO CONDUCT AN INVESTIGATION OF THIS UNSAFE VEHICLE AND THE NON-RESPONSIVE KIA ORGANIZATION WHO ARE REFUSING ACTION AND HIDING BEHIND THEIR "PERFORMING AS DESIGNED" EXCUSE.
Corrective Action:
REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION TO SAFE OPERATION EVEN WORSE. THIS WAS REPORTED TO THE DEALER AFTER DELIVERY (8/2018) AND WE WERE REFERRED TO KIA CONSUMER AFFAIRS. THEY OPENED A "CASE", THEN CLOSED IT ABRUPTLY, AND AFTER FURTHER COMPLAINT, HAVE REOPENED A NEW "CASE". THEY HAVE STATED THEY WILL DO NOTHING ABOUT THIS ISSUE AS THEIR POSITION IF THAT THE VEHICLE IS "PERFORMING AS DESIGNED". AS THEY ABRUPTLY CLOSED THE FIRST CASE THEY OFFERED "FREE 3-YEAR MAINTENANCE" (OIL CHANGES) WHICH WE REFUSED AS THIS IS A SIGNIFICANT SAFETY ISSUE. WE CANNOT DRIVE THE VEHICLE AT NIGHT, NOR USE THIS 7-PASSENGER VEHICLE TO TRANSPORT OUR GRANDCHILDREN, MAKING IT VIRTUALLY USELESS FOR OUR NEEDS. KIA HAS CONFIRMED THEY WILL NOT ADDRESS THIS "CASE" OTHER THAN TO LEAVE IT "OPEN" WE URGE NHTSA TO CONDUCT AN INVESTIGATION OF THIS UNSAFE VEHICLE AND THE NON-RESPONSIVE KIA ORGANIZATION WHO ARE REFUSING ACTION AND HIDING BEHIND THEIR "PERFORMING AS DESIGNED" EXCUSE.
Additional Notes:
REFER TO COMPLAINTS 11111999 (7/17/18) AND 11142824 (10/26/18) ON THIS SITE WHICH ARE SIMILAR. WHEN DRIVING IN DARK, RURAL AREAS WITH LOW BEAMS ON, TWO INVERTED "HALF MOON" SHADOWS DISRUPT THE DRIVER'S ABILITY TO SEE. AS THE VEHICLE TURNS, THESE HEADLIGHTS ALSO TURN (AS THEY ARE DESIGNED TO DO) AND THIS MAKES THE DISRUPTION TO SAFE OPERATION EVEN WORSE. THIS WAS REPORTED TO THE DEALER AFTER DELIVERY (8/2018) AND WE WERE REFERRED TO KIA CONSUMER AFFAIRS. THEY OPENED A "CASE", THEN CLOSED IT ABRUPTLY, AND AFTER FURTHER COMPLAINT, HAVE REOPENED A NEW "CASE". THEY HAVE STATED THEY WILL DO NOTHING ABOUT THIS ISSUE AS THEIR POSITION IF THAT THE VEHICLE IS "PERFORMING AS DESIGNED". AS THEY ABRUPTLY CLOSED THE FIRST CASE THEY OFFERED "FREE 3-YEAR MAINTENANCE" (OIL CHANGES) WHICH WE REFUSED AS THIS IS A SIGNIFICANT SAFETY ISSUE. WE CANNOT DRIVE THE VEHICLE AT NIGHT, NOR USE THIS 7-PASSENGER VEHICLE TO TRANSPORT OUR GRANDCHILDREN, MAKING IT VIRTUALLY USELESS FOR OUR NEEDS. KIA HAS CONFIRMED THEY WILL NOT ADDRESS THIS "CASE" OTHER THAN TO LEAVE IT "OPEN" WE URGE NHTSA TO CONDUCT AN INVESTIGATION OF THIS UNSAFE VEHICLE AND THE NON-RESPONSIVE KIA ORGANIZATION WHO ARE REFUSING ACTION AND HIDING BEHIND THEIR "PERFORMING AS DESIGNED" EXCUSE.
Mfg Campaign: 11151101
Recall Date: Nov 12, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN ANY DARK AREA WHEN USING LOW BEAMS ARE USED A SHADE COMES DOWN ACROSS FRONT WINDSHIELD AND YOU CAN NOT SEE OUT IN MOTION AND STATIONARY DARK CITY STREETS , BACK RDS.ANY WHERE IT IS PITCH DARK.
Corrective Action:
IN ANY DARK AREA WHEN USING LOW BEAMS ARE USED A SHADE COMES DOWN ACROSS FRONT WINDSHIELD AND YOU CAN NOT SEE OUT IN MOTION AND STATIONARY DARK CITY STREETS , BACK RDS.ANY WHERE IT IS PITCH DARK.
Additional Notes:
IN ANY DARK AREA WHEN USING LOW BEAMS ARE USED A SHADE COMES DOWN ACROSS FRONT WINDSHIELD AND YOU CAN NOT SEE OUT IN MOTION AND STATIONARY DARK CITY STREETS , BACK RDS.ANY WHERE IT IS PITCH DARK.
Mfg Campaign: 11142824
Recall Date: Oct 26, 2018
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT ALERT DID NOT CHIME WHEN THE SEAT BELT WAS NOT BUCKLED. THE CONTACT CALLED SOUTH HILLS KIA AT 724-942-3000 (LOCATED AT 3644 WASHINGTON RD, MCMURRAY, PA 15317) WHERE THE TECHNICIAN WAS UNABLE TO EXPLAIN THE FAILURE. THE TECHNICIAN PROMISED TO LOOK INTO THE MATTER AND CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER AN EXPLANATION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800. *TT CONSUMER STATED PASSENGER SIDE SEATBELT NO WARNING LIGHT OR SOUND. UPDATED 11/28/18*JB *JS
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT ALERT DID NOT CHIME WHEN THE SEAT BELT WAS NOT BUCKLED. THE CONTACT CALLED SOUTH HILLS KIA AT 724-942-3000 (LOCATED AT 3644 WASHINGTON RD, MCMURRAY, PA 15317) WHERE THE TECHNICIAN WAS UNABLE TO EXPLAIN THE FAILURE. THE TECHNICIAN PROMISED TO LOOK INTO THE MATTER AND CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER AN EXPLANATION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800. *TT CONSUMER STATED PASSENGER SIDE SEATBELT NO WARNING LIGHT OR SOUND. UPDATED 11/28/18*JB *JS
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT ALERT DID NOT CHIME WHEN THE SEAT BELT WAS NOT BUCKLED. THE CONTACT CALLED SOUTH HILLS KIA AT 724-942-3000 (LOCATED AT 3644 WASHINGTON RD, MCMURRAY, PA 15317) WHERE THE TECHNICIAN WAS UNABLE TO EXPLAIN THE FAILURE. THE TECHNICIAN PROMISED TO LOOK INTO THE MATTER AND CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER AN EXPLANATION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800. *TT CONSUMER STATED PASSENGER SIDE SEATBELT NO WARNING LIGHT OR SOUND. UPDATED 11/28/18*JB *JS
Mfg Campaign: 11131724
Recall Date: Sep 26, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Corrective Action:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Additional Notes:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Mfg Campaign: 11122157
Recall Date: Aug 24, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Corrective Action:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Additional Notes:
CAR HAS PROBLEM WHEN DRIVING IN ECONO MODE. WILL HESITATE WHEN GIVEN GAS IN MORNING AND AT TIMES WHEN PULLING OUT IN TRAFFIC. NOTE NEVER INFORMED ABOUT THE PROBLEM BEFORE LEASING OF CAR. TOLD BY SERVICE DEPARTMENT THAT IS THE WAY IT WAS DESIGNED. MAY CAUSE PROBLEMS FOR OTHER DRIVERS OR ACCIDENTS. NOTE BY MILEAGE WAS NEVER TEST DRIVEN AFTER SO CALLED FIX.
Mfg Campaign: 11122157
Recall Date: Aug 24, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO SIDE AS YOU DRIVE AROUND BENDS IN THE ROAD MAKING IT EVEN WORSE AND MAKING THE DRIVER AND THE PASSENGERS DIZZY. IT IS EXTREMELY DANGEROUS AND WILL LIKELY CAUSE AN ACCIDENT. THE CAR IS NOT DRIVABLE AT NIGHT DUE TO THIS FLAW IN THE DESIGN. I HAVE A CASE LOGGED WITH KIA AND THEY SAY THAT THE DESIGN CANNOT CHANGE AND THAT THEY HAVE MANUFACTURED OVER 10,00+ OF THESE VEHICLES. THIS IS A BRAND NEW CAR AND IT IS VERY POORLY DESIGNED AND VERY UNSAFE TO DRIVE IN THE EVENING. EVERYONE NEEDS TO KNOW THIS AND NOT BUY THIS CAR, I ALSO NOW HAVE TO FIGHT WITH KIA TO GET MY MONEY BACK WHICH WILL NOT BE FUN.
Corrective Action:
AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO SIDE AS YOU DRIVE AROUND BENDS IN THE ROAD MAKING IT EVEN WORSE AND MAKING THE DRIVER AND THE PASSENGERS DIZZY. IT IS EXTREMELY DANGEROUS AND WILL LIKELY CAUSE AN ACCIDENT. THE CAR IS NOT DRIVABLE AT NIGHT DUE TO THIS FLAW IN THE DESIGN. I HAVE A CASE LOGGED WITH KIA AND THEY SAY THAT THE DESIGN CANNOT CHANGE AND THAT THEY HAVE MANUFACTURED OVER 10,00+ OF THESE VEHICLES. THIS IS A BRAND NEW CAR AND IT IS VERY POORLY DESIGNED AND VERY UNSAFE TO DRIVE IN THE EVENING. EVERYONE NEEDS TO KNOW THIS AND NOT BUY THIS CAR, I ALSO NOW HAVE TO FIGHT WITH KIA TO GET MY MONEY BACK WHICH WILL NOT BE FUN.
Additional Notes:
AT NIGHT TIME WHEN THE VEHICLE HEAD LAMPS ARE ON, THERE ARE TWO TRIANGULAR SHAPED OBJECTS THAT ARE SHADOWED FROM PART OF THE HEAD LAMP HOUSING. THESE PROJECT INTO THE DISTANCE AND ARE AN OBSTRUCTION AND MAKE THE DRIVER DIZZY AND IT APPEARS AS THOUGH THERE IS SOMETHING AHEAD THAT YOU MAY HIT. THESE SHAPES ALSO MOVE FROM SIDE TO SIDE AS YOU DRIVE AROUND BENDS IN THE ROAD MAKING IT EVEN WORSE AND MAKING THE DRIVER AND THE PASSENGERS DIZZY. IT IS EXTREMELY DANGEROUS AND WILL LIKELY CAUSE AN ACCIDENT. THE CAR IS NOT DRIVABLE AT NIGHT DUE TO THIS FLAW IN THE DESIGN. I HAVE A CASE LOGGED WITH KIA AND THEY SAY THAT THE DESIGN CANNOT CHANGE AND THAT THEY HAVE MANUFACTURED OVER 10,00+ OF THESE VEHICLES. THIS IS A BRAND NEW CAR AND IT IS VERY POORLY DESIGNED AND VERY UNSAFE TO DRIVE IN THE EVENING. EVERYONE NEEDS TO KNOW THIS AND NOT BUY THIS CAR, I ALSO NOW HAVE TO FIGHT WITH KIA TO GET MY MONEY BACK WHICH WILL NOT BE FUN.
Mfg Campaign: 11111999
Recall Date: Jul 17, 2018
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