Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated while driving 75-80 MPH, there was oil leaking from the vehicle. The contact also noticed that there was oil on the garage floor. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V202000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, who determined that the oil pan needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 101,011.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated while driving 75-80 MPH, there was oil leaking from the vehicle. The contact also noticed that there was oil on the garage floor. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V202000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, who determined that the oil pan needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 101,011.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated while driving 75-80 MPH, there was oil leaking from the vehicle. The contact also noticed that there was oil on the garage floor. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V202000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, who determined that the oil pan needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 101,011.
Mfg Campaign: 11638328
Recall Date: Jan 24, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.
Corrective Action:
The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.
Additional Notes:
The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.
Mfg Campaign: 11636915
Recall Date: Jan 19, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this
Corrective Action:
There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this
Additional Notes:
There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this
Mfg Campaign: 11636937
Recall Date: Jan 19, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil consumption, car seizes,loses power and stalls when at 65 to 70 mph on highway,almost caused two accidents in which i was able to avoid, both times my children were in the vehicle.spoke with kia as well and they stated they were unable to help with this issue and only suggested us to go to a dealership.We have taken the car to the dealership and to auto shop 3 times in the past 6 months no resolve.Just got an oil change again and did oil consumption test (result was .8 oil burned at 1,000 miles) ,now 2 weeks later no oil in car as oil light came on after it was filled back up at the oil consumption test ,engine is faulty and burns oil at alarming rates.
Corrective Action:
Oil consumption, car seizes,loses power and stalls when at 65 to 70 mph on highway,almost caused two accidents in which i was able to avoid, both times my children were in the vehicle.spoke with kia as well and they stated they were unable to help with this issue and only suggested us to go to a dealership.We have taken the car to the dealership and to auto shop 3 times in the past 6 months no resolve.Just got an oil change again and did oil consumption test (result was .8 oil burned at 1,000 miles) ,now 2 weeks later no oil in car as oil light came on after it was filled back up at the oil consumption test ,engine is faulty and burns oil at alarming rates.
Additional Notes:
Oil consumption, car seizes,loses power and stalls when at 65 to 70 mph on highway,almost caused two accidents in which i was able to avoid, both times my children were in the vehicle.spoke with kia as well and they stated they were unable to help with this issue and only suggested us to go to a dealership.We have taken the car to the dealership and to auto shop 3 times in the past 6 months no resolve.Just got an oil change again and did oil consumption test (result was .8 oil burned at 1,000 miles) ,now 2 weeks later no oil in car as oil light came on after it was filled back up at the oil consumption test ,engine is faulty and burns oil at alarming rates.
Mfg Campaign: 11636749
Recall Date: Jan 18, 2025
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Corrective Action:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Additional Notes:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Mfg Campaign: 11636269
Recall Date: Jan 16, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Corrective Action:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Additional Notes:
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Mfg Campaign: 11636269
Recall Date: Jan 16, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.
Corrective Action:
Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.
Additional Notes:
Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.
Mfg Campaign: 11634809
Recall Date: Jan 8, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Corrective Action:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Additional Notes:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Mfg Campaign: 11634853
Recall Date: Jan 8, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Corrective Action:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Additional Notes:
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Mfg Campaign: 11634853
Recall Date: Jan 8, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Corrective Action:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Additional Notes:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Mfg Campaign: 11634600
Recall Date: Jan 7, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Corrective Action:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Additional Notes:
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Mfg Campaign: 11634600
Recall Date: Jan 7, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received a safety recall letter from Kia America July 2023 and Dec 2024 and called Jerry Seiner Kia Salt Lake City and they will not help me. I then called Kia customer care number on the recall letter 800-333-4542 and it goes to roadside assistance and they cannot help me. I then called the USGOV safety hotline listed on the recall letter 888-327-4236 and that goes to Coach Elkhart. So the Kia customer care number is incorrect and the USGOV safety hotline number is incorrect and no one except me knows this? Zombieland America. Anyone out their know why the USGOV safety hotline number lists Coach Elkhart phone number? I have had 3 other people look to see how crazy this all is.
Corrective Action:
I received a safety recall letter from Kia America July 2023 and Dec 2024 and called Jerry Seiner Kia Salt Lake City and they will not help me. I then called Kia customer care number on the recall letter 800-333-4542 and it goes to roadside assistance and they cannot help me. I then called the USGOV safety hotline listed on the recall letter 888-327-4236 and that goes to Coach Elkhart. So the Kia customer care number is incorrect and the USGOV safety hotline number is incorrect and no one except me knows this? Zombieland America. Anyone out their know why the USGOV safety hotline number lists Coach Elkhart phone number? I have had 3 other people look to see how crazy this all is.
Additional Notes:
I received a safety recall letter from Kia America July 2023 and Dec 2024 and called Jerry Seiner Kia Salt Lake City and they will not help me. I then called Kia customer care number on the recall letter 800-333-4542 and it goes to roadside assistance and they cannot help me. I then called the USGOV safety hotline listed on the recall letter 888-327-4236 and that goes to Coach Elkhart. So the Kia customer care number is incorrect and the USGOV safety hotline number is incorrect and no one except me knows this? Zombieland America. Anyone out their know why the USGOV safety hotline number lists Coach Elkhart phone number? I have had 3 other people look to see how crazy this all is.
Mfg Campaign: 11634492
Recall Date: Jan 6, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Corrective Action:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Additional Notes:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Mfg Campaign: 11632284
Recall Date: Dec 24, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Corrective Action:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Additional Notes:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Mfg Campaign: 11632284
Recall Date: Dec 24, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Corrective Action:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Additional Notes:
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Mfg Campaign: 11632284
Recall Date: Dec 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine blew up. I have all of my oil change receipts and gave them to West Herr Kia, and per Kia West Herr, Kia denied covering the blown engine because the piston went through the engine with great force. This happened at approximately 110,000 miles. West Herr Kia quoted 10,400 to replace the engine. Please let me know if you would like copies of the oil changes. I won't be able to upload all.of them.
Corrective Action:
The engine blew up. I have all of my oil change receipts and gave them to West Herr Kia, and per Kia West Herr, Kia denied covering the blown engine because the piston went through the engine with great force. This happened at approximately 110,000 miles. West Herr Kia quoted 10,400 to replace the engine. Please let me know if you would like copies of the oil changes. I won't be able to upload all.of them.
Additional Notes:
The engine blew up. I have all of my oil change receipts and gave them to West Herr Kia, and per Kia West Herr, Kia denied covering the blown engine because the piston went through the engine with great force. This happened at approximately 110,000 miles. West Herr Kia quoted 10,400 to replace the engine. Please let me know if you would like copies of the oil changes. I won't be able to upload all.of them.
Mfg Campaign: 11632185
Recall Date: Dec 23, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician’s test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn’t happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any lights
Corrective Action:
. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician’s test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn’t happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any lights
Additional Notes:
. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician’s test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn’t happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any lights
Mfg Campaign: 11631513
Recall Date: Dec 18, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Snow White Pearl Paint, there are several vehicles including mine that have peeling paint all over the vehicle, in both Kia and Hyundai vehicles, the paint peels when it rains or anything else! No one at the Corporate office or dealership will speak to this, and says that after 36 months it isn't their problem, I have been told that this is a wide spread issue and that it is on most of all vehicles that are this color.
Corrective Action:
Snow White Pearl Paint, there are several vehicles including mine that have peeling paint all over the vehicle, in both Kia and Hyundai vehicles, the paint peels when it rains or anything else! No one at the Corporate office or dealership will speak to this, and says that after 36 months it isn't their problem, I have been told that this is a wide spread issue and that it is on most of all vehicles that are this color.
Additional Notes:
Snow White Pearl Paint, there are several vehicles including mine that have peeling paint all over the vehicle, in both Kia and Hyundai vehicles, the paint peels when it rains or anything else! No one at the Corporate office or dealership will speak to this, and says that after 36 months it isn't their problem, I have been told that this is a wide spread issue and that it is on most of all vehicles that are this color.
Mfg Campaign: 11630983
Recall Date: Dec 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11629631
Recall Date: Dec 9, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer four times where an unknown diagnosis was provided and the vehicle was repaired four times with unknown parts, but the failure persisted. Additionally, the contact stated that while driving at approximately 45 MPH, the vehicle jolted forward, shuddered, and lost motive power. The check engine warning light was flashing. The vehicle was taken to a dealer where it was diagnosed that the cylinder #2 valve was burned and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer four times where an unknown diagnosis was provided and the vehicle was repaired four times with unknown parts, but the failure persisted. Additionally, the contact stated that while driving at approximately 45 MPH, the vehicle jolted forward, shuddered, and lost motive power. The check engine warning light was flashing. The vehicle was taken to a dealer where it was diagnosed that the cylinder #2 valve was burned and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to a dealer four times where an unknown diagnosis was provided and the vehicle was repaired four times with unknown parts, but the failure persisted. Additionally, the contact stated that while driving at approximately 45 MPH, the vehicle jolted forward, shuddered, and lost motive power. The check engine warning light was flashing. The vehicle was taken to a dealer where it was diagnosed that the cylinder #2 valve was burned and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.
Mfg Campaign: 11629035
Recall Date: Dec 5, 2024
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Valencia, CA • 36 yrs
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