Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Corrective Action:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Additional Notes:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Mfg Campaign: 11623788
Recall Date: Nov 6, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Corrective Action:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Additional Notes:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Mfg Campaign: 11623788
Recall Date: Nov 6, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Corrective Action:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Additional Notes:
This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.
Mfg Campaign: 11623788
Recall Date: Nov 6, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving on a highway my engine failed causing me to have to pull over into the shoulder. I was told there was a defect in oil consumption.
Corrective Action:
While driving on a highway my engine failed causing me to have to pull over into the shoulder. I was told there was a defect in oil consumption.
Additional Notes:
While driving on a highway my engine failed causing me to have to pull over into the shoulder. I was told there was a defect in oil consumption.
Mfg Campaign: 11623136
Recall Date: Nov 1, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.
Corrective Action:
Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.
Additional Notes:
Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.
Mfg Campaign: 11622440
Recall Date: Oct 29, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.
Corrective Action:
Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.
Additional Notes:
Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.
Mfg Campaign: 11621346
Recall Date: Oct 22, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Corrective Action:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Additional Notes:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Mfg Campaign: 11621026
Recall Date: Oct 21, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Corrective Action:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Additional Notes:
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Mfg Campaign: 11621026
Recall Date: Oct 21, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES
Corrective Action:
PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES
Additional Notes:
PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES
Mfg Campaign: 11620522
Recall Date: Oct 18, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Corrective Action:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Additional Notes:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Mfg Campaign: 11618508
Recall Date: Oct 7, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Corrective Action:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Additional Notes:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Mfg Campaign: 11618508
Recall Date: Oct 7, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Corrective Action:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Additional Notes:
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Mfg Campaign: 11618508
Recall Date: Oct 7, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.
Corrective Action:
While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.
Additional Notes:
While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.
Mfg Campaign: 11616977
Recall Date: Sep 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Corrective Action:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Additional Notes:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Mfg Campaign: 11615304
Recall Date: Sep 18, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Corrective Action:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Additional Notes:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Mfg Campaign: 11615304
Recall Date: Sep 18, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Corrective Action:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Additional Notes:
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Mfg Campaign: 11615304
Recall Date: Sep 18, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Delamination of white pearl paint on my car hood and roof.
Corrective Action:
Delamination of white pearl paint on my car hood and roof.
Additional Notes:
Delamination of white pearl paint on my car hood and roof.
Mfg Campaign: 11615069
Recall Date: Sep 17, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2019 Kia Sorento review camera gets water in it and makes it difficult to see. I see NHTSA 23V639000 is a recall. With my vin number the Kia dealer does not see a recall for this, but there should be. I contacted Kia customer service (listed below) and I get a person who cannot do anything about this issue. They look up my vin number and see no recalls as the person said their system does not show recalls. The Kia dealers show recalls but do not have the review camera listed as a recall as it should be. Notification: Owners were notified by mail starting November 13, 2023. Owners can also contact Kia customer service at (800) 333-4542. Recall number: SC282 I was never notified and Kia does not recognize the recall above All contact information below when contacted has proved useless. Chief Safety Officer Kia America National Highway Traffic Safety Administration [XXX] Sep 22, 2023 — Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2019 Kia Sorento review camera gets water in it and makes it difficult to see. I see NHTSA 23V639000 is a recall. With my vin number the Kia dealer does not see a recall for this, but there should be. I contacted Kia customer service (listed below) and I get a person who cannot do anything about this issue. They look up my vin number and see no recalls as the person said their system does not show recalls. The Kia dealers show recalls but do not have the review camera listed as a recall as it should be. Notification: Owners were notified by mail starting November 13, 2023. Owners can also contact Kia customer service at (800) 333-4542. Recall number: SC282 I was never notified and Kia does not recognize the recall above All contact information below when contacted has proved useless. Chief Safety Officer Kia America National Highway Traffic Safety Administration [XXX] Sep 22, 2023 — Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2019 Kia Sorento review camera gets water in it and makes it difficult to see. I see NHTSA 23V639000 is a recall. With my vin number the Kia dealer does not see a recall for this, but there should be. I contacted Kia customer service (listed below) and I get a person who cannot do anything about this issue. They look up my vin number and see no recalls as the person said their system does not show recalls. The Kia dealers show recalls but do not have the review camera listed as a recall as it should be. Notification: Owners were notified by mail starting November 13, 2023. Owners can also contact Kia customer service at (800) 333-4542. Recall number: SC282 I was never notified and Kia does not recognize the recall above All contact information below when contacted has proved useless. Chief Safety Officer Kia America National Highway Traffic Safety Administration [XXX] Sep 22, 2023 — Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11615080
Recall Date: Sep 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.
Corrective Action:
I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.
Additional Notes:
I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.
Mfg Campaign: 11612671
Recall Date: Sep 4, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated while driving 35 MPH, the vehicle suddenly lost motive power. The contact was unable to pull to the shoulder of the roadway, and the vehicle failed to restart, leaving the contact stuck in the middle of a busy intersection. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated while driving 35 MPH, the vehicle suddenly lost motive power. The contact was unable to pull to the shoulder of the roadway, and the vehicle failed to restart, leaving the contact stuck in the middle of a busy intersection. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated while driving 35 MPH, the vehicle suddenly lost motive power. The contact was unable to pull to the shoulder of the roadway, and the vehicle failed to restart, leaving the contact stuck in the middle of a busy intersection. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.
Mfg Campaign: 11611422
Recall Date: Aug 28, 2024
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Valencia, CA • 36 yrs
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