Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Corrective Action:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Additional Notes:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Mfg Campaign: 11608404
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Corrective Action:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Additional Notes:
Bought car with 36k miles on it in July 2023. In Jan 2024, engine light came on and we noticed loss of power shifting between gears, had fuel injectors replaced/cleaned. In Feb 2024 at 51k miles, car made knocking noise, pulled over and shut car off, would not restart. Towed to KIA dealer, told the engine was seized and crankshaft snapped. I had regular oil changes every 5,000 miles as recommended by KIA. KIA dealer showed sludge in the bottom of the oil and accused me of adding oil after the engine failed -- false. KIA would not provide any remedy and is charging me $12,000 to replace engine. Seeing other complaints here for the same issue leads me to believe that this is a known issue for KIA on these engines but it has not yet reached critical mass.
Mfg Campaign: 11608404
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that when the vehicle was started, the ABS and the stabili-trak warning lights were illuminated but eventually turned off. The contact stated that the warning lights illuminated intermittently but had gradually illuminated more frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side rear wheel ABS sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 13,040.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that when the vehicle was started, the ABS and the stabili-trak warning lights were illuminated but eventually turned off. The contact stated that the warning lights illuminated intermittently but had gradually illuminated more frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side rear wheel ABS sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 13,040.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that when the vehicle was started, the ABS and the stabili-trak warning lights were illuminated but eventually turned off. The contact stated that the warning lights illuminated intermittently but had gradually illuminated more frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side rear wheel ABS sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 13,040.
Mfg Campaign: 11606961
Recall Date: Aug 7, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Corrective Action:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Additional Notes:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Mfg Campaign: 11604920
Recall Date: Jul 27, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Corrective Action:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Additional Notes:
My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots
Mfg Campaign: 11604920
Recall Date: Jul 27, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is a known problem with the engine but no recall
Corrective Action:
Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is a known problem with the engine but no recall
Additional Notes:
Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is a known problem with the engine but no recall
Mfg Campaign: 11603825
Recall Date: Jul 22, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The paint on Pearl white Kia Sorrento 2019 is beginning to chip and peel
Corrective Action:
The paint on Pearl white Kia Sorrento 2019 is beginning to chip and peel
Additional Notes:
The paint on Pearl white Kia Sorrento 2019 is beginning to chip and peel
Mfg Campaign: 11603323
Recall Date: Jul 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11603462
Recall Date: Jul 19, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11603462
Recall Date: Jul 19, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Corrective Action:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Additional Notes:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Mfg Campaign: 11602626
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Corrective Action:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Additional Notes:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Mfg Campaign: 11602626
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Corrective Action:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Additional Notes:
Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault.
Mfg Campaign: 11602626
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602629
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602629
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602629
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602634
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602634
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602634
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602635
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Corrective Action:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Additional Notes:
Multiple infotainment center errors while driving from Wisconsin to Michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Mfg Campaign: 11602635
Recall Date: Jul 16, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury