Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Consumer Complaints
242 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Mfg Campaign: 11592836
Recall Date: Jun 6, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Mfg Campaign: 11592836
Recall Date: Jun 6, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward safety system error on dashboard. Forward safety system not working.
Corrective Action:
Forward safety system error on dashboard. Forward safety system not working.
Additional Notes:
Forward safety system error on dashboard. Forward safety system not working.
Mfg Campaign: 11592909
Recall Date: Jun 6, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittent issues with windows not operating and doors will not unlock, which means the rear doors will not open.
Corrective Action:
Intermittent issues with windows not operating and doors will not unlock, which means the rear doors will not open.
Additional Notes:
Intermittent issues with windows not operating and doors will not unlock, which means the rear doors will not open.
Mfg Campaign: 11592910
Recall Date: Jun 6, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Corrective Action:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Additional Notes:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Mfg Campaign: 11590502
Recall Date: May 24, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Corrective Action:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Additional Notes:
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Mfg Campaign: 11590502
Recall Date: May 24, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.
Corrective Action:
The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.
Additional Notes:
The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.
Mfg Campaign: 11590356
Recall Date: May 23, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.
Corrective Action:
I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.
Additional Notes:
I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.
Mfg Campaign: 11588428
Recall Date: May 13, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.
Corrective Action:
I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.
Additional Notes:
I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.
Mfg Campaign: 11585096
Recall Date: Apr 24, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577414
Recall Date: Mar 14, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.
Mfg Campaign: 11576240
Recall Date: Mar 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Corrective Action:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Additional Notes:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Mfg Campaign: 11572154
Recall Date: Feb 15, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Corrective Action:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Additional Notes:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Mfg Campaign: 11572154
Recall Date: Feb 15, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Corrective Action:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Additional Notes:
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Mfg Campaign: 11572154
Recall Date: Feb 15, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Corrective Action:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Additional Notes:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Mfg Campaign: 11567867
Recall Date: Jan 25, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Corrective Action:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Additional Notes:
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Mfg Campaign: 11567867
Recall Date: Jan 25, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Pearl white paint completely peeling off.
Corrective Action:
Pearl white paint completely peeling off.
Additional Notes:
Pearl white paint completely peeling off.
Mfg Campaign: 11566365
Recall Date: Jan 18, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2021 KIA Sorento, has literally cut off on me several times in the last 3 three months, when I am at a stop ight/sign the vehicle will just shut off, it will not turn back on, after 3-4 attempts of trying to get the vehicle to start it would, but later on the same day it would do the same thing. On the third incident I took the vehicle to the Kia dealership in Victorville, Ca. After keeping the vehicle for several days, they said they could not find anything wrong and that i should replace the battery because it had a low cell. So I bought the battery and paid for the diagnostic. the same day I picked of the vehicle drove to Las Vegas , Nevada, the vehicle did the same thing it would not start, we had to get a jump to get it started, was terrified to drive the vehicle back to California. Call the dealership about the issue but never received a call back. Now here it [XXX], the vehicle cuts off at a 4 way stop light, we were in the turning lane!!!! the vehicle would not start, there virtually no power, had to move the vehicle to a parking lot around the corner, called a tow truck and had the vehicle towed to the Kia dealership. They are saying it will take 3-5 days before they can get a diagnosis done. There is something going on with this vehicle, and I do not feel safe driving it even a short distance. This problem needs to be investigated before some get hurt/accident. I have not a seen a recall on my VIN number but there is something on wrong very similar to the transmission problems the Kia is having. I would like to have this issued looked at immediately to find out the root cause of this problem with a resolution. Will be awaiting a response, my vehicle is still at Valley Hi Kia, Victorville, Ca INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2021 KIA Sorento, has literally cut off on me several times in the last 3 three months, when I am at a stop ight/sign the vehicle will just shut off, it will not turn back on, after 3-4 attempts of trying to get the vehicle to start it would, but later on the same day it would do the same thing. On the third incident I took the vehicle to the Kia dealership in Victorville, Ca. After keeping the vehicle for several days, they said they could not find anything wrong and that i should replace the battery because it had a low cell. So I bought the battery and paid for the diagnostic. the same day I picked of the vehicle drove to Las Vegas , Nevada, the vehicle did the same thing it would not start, we had to get a jump to get it started, was terrified to drive the vehicle back to California. Call the dealership about the issue but never received a call back. Now here it [XXX], the vehicle cuts off at a 4 way stop light, we were in the turning lane!!!! the vehicle would not start, there virtually no power, had to move the vehicle to a parking lot around the corner, called a tow truck and had the vehicle towed to the Kia dealership. They are saying it will take 3-5 days before they can get a diagnosis done. There is something going on with this vehicle, and I do not feel safe driving it even a short distance. This problem needs to be investigated before some get hurt/accident. I have not a seen a recall on my VIN number but there is something on wrong very similar to the transmission problems the Kia is having. I would like to have this issued looked at immediately to find out the root cause of this problem with a resolution. Will be awaiting a response, my vehicle is still at Valley Hi Kia, Victorville, Ca INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2021 KIA Sorento, has literally cut off on me several times in the last 3 three months, when I am at a stop ight/sign the vehicle will just shut off, it will not turn back on, after 3-4 attempts of trying to get the vehicle to start it would, but later on the same day it would do the same thing. On the third incident I took the vehicle to the Kia dealership in Victorville, Ca. After keeping the vehicle for several days, they said they could not find anything wrong and that i should replace the battery because it had a low cell. So I bought the battery and paid for the diagnostic. the same day I picked of the vehicle drove to Las Vegas , Nevada, the vehicle did the same thing it would not start, we had to get a jump to get it started, was terrified to drive the vehicle back to California. Call the dealership about the issue but never received a call back. Now here it [XXX], the vehicle cuts off at a 4 way stop light, we were in the turning lane!!!! the vehicle would not start, there virtually no power, had to move the vehicle to a parking lot around the corner, called a tow truck and had the vehicle towed to the Kia dealership. They are saying it will take 3-5 days before they can get a diagnosis done. There is something going on with this vehicle, and I do not feel safe driving it even a short distance. This problem needs to be investigated before some get hurt/accident. I have not a seen a recall on my VIN number but there is something on wrong very similar to the transmission problems the Kia is having. I would like to have this issued looked at immediately to find out the root cause of this problem with a resolution. Will be awaiting a response, my vehicle is still at Valley Hi Kia, Victorville, Ca INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565604
Recall Date: Jan 15, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shifting 3 levels with start of driving
Corrective Action:
Transmission shifting 3 levels with start of driving
Additional Notes:
Transmission shifting 3 levels with start of driving
Mfg Campaign: 11565316
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact pulled to the side of the roadway. The contact stated that she restarted the vehicle and was able to continue driving. The check engine warning light was illuminated. The contact stated that the failure recurred several times while driving. The contact stated that the last time the failure occurred, the vehicle restarted but failed to respond upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V760000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could only assist after the dealer diagnosed and determined if the failure was related to the recall. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact pulled to the side of the roadway. The contact stated that she restarted the vehicle and was able to continue driving. The check engine warning light was illuminated. The contact stated that the failure recurred several times while driving. The contact stated that the last time the failure occurred, the vehicle restarted but failed to respond upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V760000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could only assist after the dealer diagnosed and determined if the failure was related to the recall. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact pulled to the side of the roadway. The contact stated that she restarted the vehicle and was able to continue driving. The check engine warning light was illuminated. The contact stated that the failure recurred several times while driving. The contact stated that the last time the failure occurred, the vehicle restarted but failed to respond upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V760000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could only assist after the dealer diagnosed and determined if the failure was related to the recall. The failure mileage was unknown.
Mfg Campaign: 11563721
Recall Date: Jan 5, 2024
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