Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Consumer Complaints
242 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Corrective Action:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Additional Notes:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Mfg Campaign: 11526739
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Corrective Action:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Additional Notes:
My 2021 Kia Sorrento has shut down and died while on a Highway drive 2 days in a row. The engine light comes on, the oil light comes on, and and the phrase “Engine Off. Shift to N then start engine” comes on. Prior to this, other issues were happening. Originally, my automatic start wasn’t working properly, and a Kia service advisor told me to “turn that feature off”. After that, while driving down the road last month, all symbols on my dash began flashing and the phrase “Check forward safety system” appeared.
Mfg Campaign: 11526739
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This is 2nd time that my Kia Sorento shuts off while we’re stopped at a red light. When we release the brake the engine didn’t start.
Corrective Action:
This is 2nd time that my Kia Sorento shuts off while we’re stopped at a red light. When we release the brake the engine didn’t start.
Additional Notes:
This is 2nd time that my Kia Sorento shuts off while we’re stopped at a red light. When we release the brake the engine didn’t start.
Mfg Campaign: 11525224
Recall Date: Jun 3, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
Potential Consequences:
September 2022 recall for tow hitch harness has produced NO information for repair. Neither the dealer nor the manufacturer has made any progress in correcting potential fire problems associated with this tow hitch.
Corrective Action:
September 2022 recall for tow hitch harness has produced NO information for repair. Neither the dealer nor the manufacturer has made any progress in correcting potential fire problems associated with this tow hitch.
Additional Notes:
September 2022 recall for tow hitch harness has produced NO information for repair. Neither the dealer nor the manufacturer has made any progress in correcting potential fire problems associated with this tow hitch.
Mfg Campaign: 11524189
Recall Date: May 28, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle jumps when put in reverse and sometimes turns off when put in parked.
Corrective Action:
Vehicle jumps when put in reverse and sometimes turns off when put in parked.
Additional Notes:
Vehicle jumps when put in reverse and sometimes turns off when put in parked.
Mfg Campaign: 11516311
Recall Date: Apr 10, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Our issues include not shifting into second gear with no warning lights on the dash to indicate a faul. It goes completely in to neutral at all speeds without any warning. Never recovers until stopped and turned off. Again, nothing happens, no sounds , no lights, no flashes. Just no transmission at all. My wife was almost rear ended on when it stopped functioning in traffic. Someone is going to get killed.
Corrective Action:
Our issues include not shifting into second gear with no warning lights on the dash to indicate a faul. It goes completely in to neutral at all speeds without any warning. Never recovers until stopped and turned off. Again, nothing happens, no sounds , no lights, no flashes. Just no transmission at all. My wife was almost rear ended on when it stopped functioning in traffic. Someone is going to get killed.
Additional Notes:
Our issues include not shifting into second gear with no warning lights on the dash to indicate a faul. It goes completely in to neutral at all speeds without any warning. Never recovers until stopped and turned off. Again, nothing happens, no sounds , no lights, no flashes. Just no transmission at all. My wife was almost rear ended on when it stopped functioning in traffic. Someone is going to get killed.
Mfg Campaign: 11514418
Recall Date: Mar 29, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle stalled. The RPM was fluctuating, with several unknown warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was not available.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle stalled. The RPM was fluctuating, with several unknown warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was not available.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle stalled. The RPM was fluctuating, with several unknown warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was not available.
Mfg Campaign: 11511807
Recall Date: Mar 14, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2021 Kia Sorento is waiting on a new transmission with no ETA. Thank goodness after it started driving rough and rocking back and forth while in park we took it to a Kia dealership. Dealership said we. needed a new transmission. I’m just glad we caught it before we had total engine failure going down the road like the recall states.
Corrective Action:
My 2021 Kia Sorento is waiting on a new transmission with no ETA. Thank goodness after it started driving rough and rocking back and forth while in park we took it to a Kia dealership. Dealership said we. needed a new transmission. I’m just glad we caught it before we had total engine failure going down the road like the recall states.
Additional Notes:
My 2021 Kia Sorento is waiting on a new transmission with no ETA. Thank goodness after it started driving rough and rocking back and forth while in park we took it to a Kia dealership. Dealership said we. needed a new transmission. I’m just glad we caught it before we had total engine failure going down the road like the recall states.
Mfg Campaign: 11510807
Recall Date: Mar 8, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Corrective Action:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Additional Notes:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Mfg Campaign: 11508767
Recall Date: Feb 23, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Corrective Action:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Additional Notes:
Vehicle shut off on interstate while slowing for a wreck and almost caused our own ACDA crash. Entire gauge cluster flashed and started back up after stopping in the roadway for approximately 5 minutes without restarting. The vehicle was able to be driven home and was taken to a local Kia dealership where after 3 days has not been able to replicate the issue.
Mfg Campaign: 11508767
Recall Date: Feb 23, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving and coming to a complete stop, the auto Start/Stop feature failed to engage upon releasing the brake pedal. There was no warning light illuminated. The contact restarted the vehicle manually. The contact stated that the failure had been reoccurring while at a complete stop. The vehicle was taken to the dealer where an unknown software update was completed under an unknown recall; however, the failure reoccurred increasingly. The contact stated upon releasing the brake pedal while at a complete stop, the vehicle would turn on temporarily. The contact stated she would manually restart the vehicle. The dealer was notified of the failure and informed the contact to bring the vehicle to their location for test driving. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure referred the contact to the dealer. A case was opened. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving and coming to a complete stop, the auto Start/Stop feature failed to engage upon releasing the brake pedal. There was no warning light illuminated. The contact restarted the vehicle manually. The contact stated that the failure had been reoccurring while at a complete stop. The vehicle was taken to the dealer where an unknown software update was completed under an unknown recall; however, the failure reoccurred increasingly. The contact stated upon releasing the brake pedal while at a complete stop, the vehicle would turn on temporarily. The contact stated she would manually restart the vehicle. The dealer was notified of the failure and informed the contact to bring the vehicle to their location for test driving. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure referred the contact to the dealer. A case was opened. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving and coming to a complete stop, the auto Start/Stop feature failed to engage upon releasing the brake pedal. There was no warning light illuminated. The contact restarted the vehicle manually. The contact stated that the failure had been reoccurring while at a complete stop. The vehicle was taken to the dealer where an unknown software update was completed under an unknown recall; however, the failure reoccurred increasingly. The contact stated upon releasing the brake pedal while at a complete stop, the vehicle would turn on temporarily. The contact stated she would manually restart the vehicle. The dealer was notified of the failure and informed the contact to bring the vehicle to their location for test driving. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure referred the contact to the dealer. A case was opened. The failure mileage was approximately 34,000.
Mfg Campaign: 11508348
Recall Date: Feb 21, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has failed there has been a recall involving the transmission on this car. My car has been in the shop for a month because it needs a transmission replacement.
Corrective Action:
The transmission has failed there has been a recall involving the transmission on this car. My car has been in the shop for a month because it needs a transmission replacement.
Additional Notes:
The transmission has failed there has been a recall involving the transmission on this car. My car has been in the shop for a month because it needs a transmission replacement.
Mfg Campaign: 11506742
Recall Date: Feb 11, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received the recall notice essentially telling me not to drive this vehicle and park it away from my home or other vehicles. When i contacted KIA I was told all they are currently doing is a reimbursement of up to 40 dollars a day for a rental while they figure out how to fix this. Rentals here are over 100 dollars a day and when I told them that I was told the additional money would be on me. My car is still under warranty but they expect me to pay for their issue. Due to this I am still driving a car they recommend parking and will continue to do this. If they were actually concerned about this they would fund rentals and not make me pay for them up front and for over half the cost. When I contacted my dealer they directed me to the manufacturer, no help at all. I am only still driving this car because it would be too expensive for me to fund a rental for an unknown length of time.
Corrective Action:
I received the recall notice essentially telling me not to drive this vehicle and park it away from my home or other vehicles. When i contacted KIA I was told all they are currently doing is a reimbursement of up to 40 dollars a day for a rental while they figure out how to fix this. Rentals here are over 100 dollars a day and when I told them that I was told the additional money would be on me. My car is still under warranty but they expect me to pay for their issue. Due to this I am still driving a car they recommend parking and will continue to do this. If they were actually concerned about this they would fund rentals and not make me pay for them up front and for over half the cost. When I contacted my dealer they directed me to the manufacturer, no help at all. I am only still driving this car because it would be too expensive for me to fund a rental for an unknown length of time.
Additional Notes:
I received the recall notice essentially telling me not to drive this vehicle and park it away from my home or other vehicles. When i contacted KIA I was told all they are currently doing is a reimbursement of up to 40 dollars a day for a rental while they figure out how to fix this. Rentals here are over 100 dollars a day and when I told them that I was told the additional money would be on me. My car is still under warranty but they expect me to pay for their issue. Due to this I am still driving a car they recommend parking and will continue to do this. If they were actually concerned about this they would fund rentals and not make me pay for them up front and for over half the cost. When I contacted my dealer they directed me to the manufacturer, no help at all. I am only still driving this car because it would be too expensive for me to fund a rental for an unknown length of time.
Mfg Campaign: 11499883
Recall Date: Jan 3, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle suddenly displayed the message "Stop Safely Immediately" and then lost all traction to the wheels. This happened as I was entering a busy street and could have resulted in an accident. I had to coast to the side of the road where the car would not drive. I took the vehicle to my Kia Dealer and they performed a software update as part of a recall. The update or "fix" only prevents the immediate loss of traction and does not address the underlying cause. My car is now back at the dealer with a failing transmission.
Corrective Action:
Vehicle suddenly displayed the message "Stop Safely Immediately" and then lost all traction to the wheels. This happened as I was entering a busy street and could have resulted in an accident. I had to coast to the side of the road where the car would not drive. I took the vehicle to my Kia Dealer and they performed a software update as part of a recall. The update or "fix" only prevents the immediate loss of traction and does not address the underlying cause. My car is now back at the dealer with a failing transmission.
Additional Notes:
Vehicle suddenly displayed the message "Stop Safely Immediately" and then lost all traction to the wheels. This happened as I was entering a busy street and could have resulted in an accident. I had to coast to the side of the road where the car would not drive. I took the vehicle to my Kia Dealer and they performed a software update as part of a recall. The update or "fix" only prevents the immediate loss of traction and does not address the underlying cause. My car is now back at the dealer with a failing transmission.
Mfg Campaign: 11495325
Recall Date: Nov 29, 2022
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owned a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after being parked for about 3 hours when someone informed them flames were coming from near the fuel tank. The fire department was called to put out the fire. The vehicle was towed and deemed totaled. A fire report was made. The contact's spouse burned their hand attempting to remove items from the vehicle before it completely burned. Medical attention was not needed. The contact stated that a nearby tree became charred by the fire as well as the ground surrounding the vehicle. The dealer was not made aware of the issue. The contact stated their insurance was going to contact the manufacturer however they were unsure if their insurance had done so as of yet. The approximate failure mileage was 20,000. The contact stated that they were not aware of the recall until after the vehicle caught on fire. Both the manufacturer and the insurance company were notified of the chain of events. The insurance company deemed the vehicle a total loss. The contact is still waiting to hear back from both of them about the cause of the fire.
Corrective Action:
The contact owned a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after being parked for about 3 hours when someone informed them flames were coming from near the fuel tank. The fire department was called to put out the fire. The vehicle was towed and deemed totaled. A fire report was made. The contact's spouse burned their hand attempting to remove items from the vehicle before it completely burned. Medical attention was not needed. The contact stated that a nearby tree became charred by the fire as well as the ground surrounding the vehicle. The dealer was not made aware of the issue. The contact stated their insurance was going to contact the manufacturer however they were unsure if their insurance had done so as of yet. The approximate failure mileage was 20,000. The contact stated that they were not aware of the recall until after the vehicle caught on fire. Both the manufacturer and the insurance company were notified of the chain of events. The insurance company deemed the vehicle a total loss. The contact is still waiting to hear back from both of them about the cause of the fire.
Additional Notes:
The contact owned a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after being parked for about 3 hours when someone informed them flames were coming from near the fuel tank. The fire department was called to put out the fire. The vehicle was towed and deemed totaled. A fire report was made. The contact's spouse burned their hand attempting to remove items from the vehicle before it completely burned. Medical attention was not needed. The contact stated that a nearby tree became charred by the fire as well as the ground surrounding the vehicle. The dealer was not made aware of the issue. The contact stated their insurance was going to contact the manufacturer however they were unsure if their insurance had done so as of yet. The approximate failure mileage was 20,000. The contact stated that they were not aware of the recall until after the vehicle caught on fire. Both the manufacturer and the insurance company were notified of the chain of events. The insurance company deemed the vehicle a total loss. The contact is still waiting to hear back from both of them about the cause of the fire.
Mfg Campaign: 11495202
Recall Date: Nov 28, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle transmission completely failed immediately after long (~4 hr, 224 mile) highway drive. During drive vehicle hesitated slightly when downshifting to accelerate. After arriving at destination, vehicle showed a check engine light and would not consistently accelerate. After sitting for ~36 hrs, vehicle would not shift into any gear (drive or reverse). Had to have vehicle towed. After unsuccessfully attempting to update and flush transmission, and consulting with Kia engineers, Future Kia in Fresno, CA informed me that the dual clutches in the transmission had “melted and fused.” Failure occurred the day after a transmission software update by the Kia dealer in Carson, CA.
Corrective Action:
Vehicle transmission completely failed immediately after long (~4 hr, 224 mile) highway drive. During drive vehicle hesitated slightly when downshifting to accelerate. After arriving at destination, vehicle showed a check engine light and would not consistently accelerate. After sitting for ~36 hrs, vehicle would not shift into any gear (drive or reverse). Had to have vehicle towed. After unsuccessfully attempting to update and flush transmission, and consulting with Kia engineers, Future Kia in Fresno, CA informed me that the dual clutches in the transmission had “melted and fused.” Failure occurred the day after a transmission software update by the Kia dealer in Carson, CA.
Additional Notes:
Vehicle transmission completely failed immediately after long (~4 hr, 224 mile) highway drive. During drive vehicle hesitated slightly when downshifting to accelerate. After arriving at destination, vehicle showed a check engine light and would not consistently accelerate. After sitting for ~36 hrs, vehicle would not shift into any gear (drive or reverse). Had to have vehicle towed. After unsuccessfully attempting to update and flush transmission, and consulting with Kia engineers, Future Kia in Fresno, CA informed me that the dual clutches in the transmission had “melted and fused.” Failure occurred the day after a transmission software update by the Kia dealer in Carson, CA.
Mfg Campaign: 11495047
Recall Date: Nov 27, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Corrective Action:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Additional Notes:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Mfg Campaign: 11493372
Recall Date: Nov 13, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Corrective Action:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Additional Notes:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Mfg Campaign: 11493372
Recall Date: Nov 13, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Corrective Action:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Additional Notes:
10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.
Mfg Campaign: 11493372
Recall Date: Nov 13, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Corrective Action:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Additional Notes:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Mfg Campaign: 11492487
Recall Date: Nov 6, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
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