Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Consumer Complaints
242 ComplaintsKia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Corrective Action:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Additional Notes:
On Aug. 24, 2022 I was out shopping at a few different places. My car at this point had never given me any issues, still practically brand new with barely a little over 10000 miles on it. I got in it and started it up. I go to put it into gear and it would not go. I tried again and again then noticed a check engine light on. I turned it off then started vehicle again. I tried putting in reverse, it would not move, drive, it would not move. I called dealership and they sent over service tech along with wrecker driver. The service tech duplicated the same issue I had. He drove me back to dealership to put me in a loaner. Next day he said the wrecker driver said it started and drove just fine however the check engine light was still on so service tech said they were going to look into it. Finally by Sept. 1, 2022 I was told it was ready to be picked up. Was told that the engine computer needed a software update for transmission and it cleared out the light. I picked up vehicle on Sept. 2 and along the way home all of a sudden my car went from 70 mph to a sudden halt! I managed to move off the freeway after almost being rear ended and stopped the car. Frantically I called dealership but they were already closed for the day. Once my fiancé showed up he was able to get it to go into drive but the max speed was around 15 mph which he drove to our house which was about another 7-8 miles as I followed in his vehicle. Had car towed to dealership next day on Sept. 3. Finally on 16th of Sept. I was told a new transmission was needed, which was going to be on back order. Now, as of Nov. 6, 2022 I am still waiting for my car to be fixed and returned to me. So in summary, my 2021 Kia Sorento which is barely a yr old and a little over 10,000 miles is waiting to have the transmission replaced. I was told it would have to be a re-built one, not even a brand new one, go figure!
Mfg Campaign: 11492487
Recall Date: Nov 6, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Sorento. The contact stated while driving approximately 5 MPH and attempting to merge onto the highway, the vehicle failed to accelerate as needed. The contact stated that she pulled off the highway ramp, turned off and restarted the vehicle several times before the vehicle started operating normally. The contact stated no warning light was illuminated. Additionally, the contact stated that the Start/Stop function had started to fail to operate as designed. The vehicle would shut down at a stop sign or traffic light; however, as the brake pedal was released and the accelerator pedal was depressed, the vehicle would cycle between shutting the engine off and on. The contact had taken the vehicle to a local dealer, where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2021 Kia Sorento. The contact stated while driving approximately 5 MPH and attempting to merge onto the highway, the vehicle failed to accelerate as needed. The contact stated that she pulled off the highway ramp, turned off and restarted the vehicle several times before the vehicle started operating normally. The contact stated no warning light was illuminated. Additionally, the contact stated that the Start/Stop function had started to fail to operate as designed. The vehicle would shut down at a stop sign or traffic light; however, as the brake pedal was released and the accelerator pedal was depressed, the vehicle would cycle between shutting the engine off and on. The contact had taken the vehicle to a local dealer, where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2021 Kia Sorento. The contact stated while driving approximately 5 MPH and attempting to merge onto the highway, the vehicle failed to accelerate as needed. The contact stated that she pulled off the highway ramp, turned off and restarted the vehicle several times before the vehicle started operating normally. The contact stated no warning light was illuminated. Additionally, the contact stated that the Start/Stop function had started to fail to operate as designed. The vehicle would shut down at a stop sign or traffic light; however, as the brake pedal was released and the accelerator pedal was depressed, the vehicle would cycle between shutting the engine off and on. The contact had taken the vehicle to a local dealer, where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V760000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11491910
Recall Date: Nov 2, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission quit engaging and had service light that said to stop vehicle immediately on September 24, 2022. The vehicle was then towed off to nearest dealer for inspection/diagnosis. Software update was applied on September 30. We picked car up on Oct 01 and drove home with no issues. On Oct 02, I started noticing car was not shifting properly from 2nd to 3rd gear. I had to delicately drive in a certain manner to get it to shift to next gear. Oct 03 engine light came back on, had vehicle towed back to dealer. Oct 04 received call from dealer and after diagnostic was completed, they said they had ordered a new transmission for us with an unknown ETA. Safety of us and others was put at risk due to the transmission behaving erratically. No warning lamps, or messages had been received prior to transmission disengaging initially on Sep. 24. However, there were some symptoms prior to that incident, so I had a strong notion that it was only a matter of time until we were going to experience a transmission issue.
Corrective Action:
Transmission quit engaging and had service light that said to stop vehicle immediately on September 24, 2022. The vehicle was then towed off to nearest dealer for inspection/diagnosis. Software update was applied on September 30. We picked car up on Oct 01 and drove home with no issues. On Oct 02, I started noticing car was not shifting properly from 2nd to 3rd gear. I had to delicately drive in a certain manner to get it to shift to next gear. Oct 03 engine light came back on, had vehicle towed back to dealer. Oct 04 received call from dealer and after diagnostic was completed, they said they had ordered a new transmission for us with an unknown ETA. Safety of us and others was put at risk due to the transmission behaving erratically. No warning lamps, or messages had been received prior to transmission disengaging initially on Sep. 24. However, there were some symptoms prior to that incident, so I had a strong notion that it was only a matter of time until we were going to experience a transmission issue.
Additional Notes:
Transmission quit engaging and had service light that said to stop vehicle immediately on September 24, 2022. The vehicle was then towed off to nearest dealer for inspection/diagnosis. Software update was applied on September 30. We picked car up on Oct 01 and drove home with no issues. On Oct 02, I started noticing car was not shifting properly from 2nd to 3rd gear. I had to delicately drive in a certain manner to get it to shift to next gear. Oct 03 engine light came back on, had vehicle towed back to dealer. Oct 04 received call from dealer and after diagnostic was completed, they said they had ordered a new transmission for us with an unknown ETA. Safety of us and others was put at risk due to the transmission behaving erratically. No warning lamps, or messages had been received prior to transmission disengaging initially on Sep. 24. However, there were some symptoms prior to that incident, so I had a strong notion that it was only a matter of time until we were going to experience a transmission issue.
Mfg Campaign: 11490737
Recall Date: Oct 25, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Corrective Action:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Additional Notes:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Mfg Campaign: 11490422
Recall Date: Oct 22, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Corrective Action:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Additional Notes:
On Oct 5th, 2022, I was driving home from work on Interstate 75, when I heard a chime from my dashboard. When I looked at the dashboard there was a message to “stop safely immediately,” and the check engine light came on. I happened to be at my exit and took the next exit off the highway. Whiling getting to the off ramp the vehicle randomly shut off. I stopped the suv with the brake with no incident. Thankfully no one was behind me. However, the car wouldn't turn on. After several tries the car turned on again. I immediately drove it to kia which was about 2 miles away for immediate service. They did a multi-point inspection, checked fluids. The tech came back saying the vehicle need a software update. They did a software update and returned the suv. I was told everything should be fine. Within a day of the update the check engine light came back on. This time when I accelerate the RPMs are going up but the speed is not increasing. The Sorento hesitates to accelerate from a stop. The vehicle has issues shifting in the lower gears until it JOLTS forward. I returned the Suv to Kia where now I am told it needs a new transmission. I was given no indication as to when this fix would happen. I ask for a rental car they have none. Tech at Kia says its okay to keep driving this suv. Did I miss something? As of Oct 22, they want to recheck transmission fluid which they have already checked. I have been given the run around with no fix for the problem insight.
Mfg Campaign: 11490422
Recall Date: Oct 22, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Corrective Action:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Additional Notes:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Mfg Campaign: 11489882
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Corrective Action:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Additional Notes:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Mfg Campaign: 11489882
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Corrective Action:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Additional Notes:
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Mfg Campaign: 11489882
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Corrective Action:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Additional Notes:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Mfg Campaign: 11489893
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Corrective Action:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Additional Notes:
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Mfg Campaign: 11489893
Recall Date: Oct 18, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Kia has been chasing transmission problems on this vehicle for several Months and now the transmission has completely failed.
Corrective Action:
Kia has been chasing transmission problems on this vehicle for several Months and now the transmission has completely failed.
Additional Notes:
Kia has been chasing transmission problems on this vehicle for several Months and now the transmission has completely failed.
Mfg Campaign: 11489181
Recall Date: Oct 13, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Corrective Action:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Additional Notes:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Mfg Campaign: 11488441
Recall Date: Oct 7, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Corrective Action:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Additional Notes:
Refill inverter coolant notice comes up after routine oil change and downhill control turns on without me turning it on I have to shit my vehicle off in order for the brake control to turn off, available for inspection upon request. This notice interferes with me seeing the digital speedometer. Coolant was checked by dealer no leaks found, was told to wait patiently until a fix is available. No prior issues until I took it in for an oil change with the dealership.
Mfg Campaign: 11488441
Recall Date: Oct 7, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Corrective Action:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Additional Notes:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Mfg Campaign: 11487776
Recall Date: Oct 3, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Corrective Action:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Additional Notes:
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Mfg Campaign: 11487776
Recall Date: Oct 3, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle was in my garage and I noticed a crack in my windshield. Nothing hit my windshield and there are no knicks in the glass. The crack starts all the way at the top of the windshield and the crack is spreading very quickly. I bought this vehicle used on 7/12/22 and I only put 789 miles on it since purchasing it.
Corrective Action:
My vehicle was in my garage and I noticed a crack in my windshield. Nothing hit my windshield and there are no knicks in the glass. The crack starts all the way at the top of the windshield and the crack is spreading very quickly. I bought this vehicle used on 7/12/22 and I only put 789 miles on it since purchasing it.
Additional Notes:
My vehicle was in my garage and I noticed a crack in my windshield. Nothing hit my windshield and there are no knicks in the glass. The crack starts all the way at the top of the windshield and the crack is spreading very quickly. I bought this vehicle used on 7/12/22 and I only put 789 miles on it since purchasing it.
Mfg Campaign: 11487524
Recall Date: Oct 2, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission failed; it is at the dealership awaiting a replacement transmission, and, if needed and if possible, I would authorize for it to be inspected. While in a parking garage, the instrument cluster displayed a "Safely Stop Immediately" message and a check engine light, and the vehicle began to lose momentum and roll to a stop, regardless of accelerator input. The problem was was replicated and confirmed by a Kia dealership. The vehicle has not been inspected beyond the service department at the dealership.
Corrective Action:
The transmission failed; it is at the dealership awaiting a replacement transmission, and, if needed and if possible, I would authorize for it to be inspected. While in a parking garage, the instrument cluster displayed a "Safely Stop Immediately" message and a check engine light, and the vehicle began to lose momentum and roll to a stop, regardless of accelerator input. The problem was was replicated and confirmed by a Kia dealership. The vehicle has not been inspected beyond the service department at the dealership.
Additional Notes:
The transmission failed; it is at the dealership awaiting a replacement transmission, and, if needed and if possible, I would authorize for it to be inspected. While in a parking garage, the instrument cluster displayed a "Safely Stop Immediately" message and a check engine light, and the vehicle began to lose momentum and roll to a stop, regardless of accelerator input. The problem was was replicated and confirmed by a Kia dealership. The vehicle has not been inspected beyond the service department at the dealership.
Mfg Campaign: 11484695
Recall Date: Sep 15, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
while driving car dropped to 20 miles pe hour pressed gas harder and rpm stayed at 2 and car failed to accelerate, Loss of driving power. It intermittently will drop rpms and lose speed with no warning no light or indicators. This is the 2nd transmission the original failed on 09/11/21 with only 12,000 miles on the car and had to be replaced. this transmission only has 14, 00 miles on it and is a replacement from the Valley Kia dealer. This car is unsafe to drive you dont know if you press the gas pedal it will actually accelerate or stall.
Corrective Action:
while driving car dropped to 20 miles pe hour pressed gas harder and rpm stayed at 2 and car failed to accelerate, Loss of driving power. It intermittently will drop rpms and lose speed with no warning no light or indicators. This is the 2nd transmission the original failed on 09/11/21 with only 12,000 miles on the car and had to be replaced. this transmission only has 14, 00 miles on it and is a replacement from the Valley Kia dealer. This car is unsafe to drive you dont know if you press the gas pedal it will actually accelerate or stall.
Additional Notes:
while driving car dropped to 20 miles pe hour pressed gas harder and rpm stayed at 2 and car failed to accelerate, Loss of driving power. It intermittently will drop rpms and lose speed with no warning no light or indicators. This is the 2nd transmission the original failed on 09/11/21 with only 12,000 miles on the car and had to be replaced. this transmission only has 14, 00 miles on it and is a replacement from the Valley Kia dealer. This car is unsafe to drive you dont know if you press the gas pedal it will actually accelerate or stall.
Mfg Campaign: 11483178
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2021 SX with 6000 miles sitting at the dealership with a failing transmission. yesterday September 2, 2022, my vehicle lost 100% of power and I was left at a traffic light with no power. The dashboard said, "Stop safely immediately". The engine light came on and thank God I was not on the highway. Got towing service to Kia Dealer in Houston. It is a very dangerous situation for any driver to lose all power suddenly. I went to the internet and this is a common problem with this model. It is related to the DCT transmission.
Corrective Action:
I have a 2021 SX with 6000 miles sitting at the dealership with a failing transmission. yesterday September 2, 2022, my vehicle lost 100% of power and I was left at a traffic light with no power. The dashboard said, "Stop safely immediately". The engine light came on and thank God I was not on the highway. Got towing service to Kia Dealer in Houston. It is a very dangerous situation for any driver to lose all power suddenly. I went to the internet and this is a common problem with this model. It is related to the DCT transmission.
Additional Notes:
I have a 2021 SX with 6000 miles sitting at the dealership with a failing transmission. yesterday September 2, 2022, my vehicle lost 100% of power and I was left at a traffic light with no power. The dashboard said, "Stop safely immediately". The engine light came on and thank God I was not on the highway. Got towing service to Kia Dealer in Houston. It is a very dangerous situation for any driver to lose all power suddenly. I went to the internet and this is a common problem with this model. It is related to the DCT transmission.
Mfg Campaign: 11482741
Recall Date: Sep 3, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle is not shifting properly. The vehicle is hesitating on shifting up and have a very hard down shift. When vehicle was brand new this was mentioned to the dealer and they said it was "normal" for these "new" transmissions. This issue has now since gotten way worse. When sitting at a stop sign and needing to accelerate to get out onto the roadway and wheel is slightly turned on "dry" roads the traction control light will come on and vehicle will not accelerate. This is a very BIG safety concern as myself and my kids use this car daily! This problem has been made aware to dealer but only to be told its "NORMAL" this is not normal its a big risk of possibly getting myself or others into an accident. The vehicle is going to be relooked at with another dealer 8/30/22 as it has gotten worse and im concerned of the safety of myself that this vehicle may malfunction causing as accident. I have also looked at other reports of these 2021 Sorentos and seeing a pattern with the transmission issues of them.
Corrective Action:
Vehicle is not shifting properly. The vehicle is hesitating on shifting up and have a very hard down shift. When vehicle was brand new this was mentioned to the dealer and they said it was "normal" for these "new" transmissions. This issue has now since gotten way worse. When sitting at a stop sign and needing to accelerate to get out onto the roadway and wheel is slightly turned on "dry" roads the traction control light will come on and vehicle will not accelerate. This is a very BIG safety concern as myself and my kids use this car daily! This problem has been made aware to dealer but only to be told its "NORMAL" this is not normal its a big risk of possibly getting myself or others into an accident. The vehicle is going to be relooked at with another dealer 8/30/22 as it has gotten worse and im concerned of the safety of myself that this vehicle may malfunction causing as accident. I have also looked at other reports of these 2021 Sorentos and seeing a pattern with the transmission issues of them.
Additional Notes:
Vehicle is not shifting properly. The vehicle is hesitating on shifting up and have a very hard down shift. When vehicle was brand new this was mentioned to the dealer and they said it was "normal" for these "new" transmissions. This issue has now since gotten way worse. When sitting at a stop sign and needing to accelerate to get out onto the roadway and wheel is slightly turned on "dry" roads the traction control light will come on and vehicle will not accelerate. This is a very BIG safety concern as myself and my kids use this car daily! This problem has been made aware to dealer but only to be told its "NORMAL" this is not normal its a big risk of possibly getting myself or others into an accident. The vehicle is going to be relooked at with another dealer 8/30/22 as it has gotten worse and im concerned of the safety of myself that this vehicle may malfunction causing as accident. I have also looked at other reports of these 2021 Sorentos and seeing a pattern with the transmission issues of them.
Mfg Campaign: 11481714
Recall Date: Aug 29, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury