Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2022 Sorento vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC233
Recall Date: Mar 29, 2022
Consumer Complaints
200 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I pull over immediately to the side of the route in safe place to inspect the vehicle. After the inspection of the vehicle, I noticed that sunroof glass shattered in pieces. Thanks god the curtained was closed at the time of the incident. This is something I never experienced in my life. Based on the information available on the website, this is not the first time happened and there is complains already filed. It is defiantly dangers and may result in crash, face injury and possible death caused by collision. Kia Dealership has been informed and appointment has been scheduled. Kia motors did not made decision on repair yet to classify as manufacturing defect.
Corrective Action:
While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I pull over immediately to the side of the route in safe place to inspect the vehicle. After the inspection of the vehicle, I noticed that sunroof glass shattered in pieces. Thanks god the curtained was closed at the time of the incident. This is something I never experienced in my life. Based on the information available on the website, this is not the first time happened and there is complains already filed. It is defiantly dangers and may result in crash, face injury and possible death caused by collision. Kia Dealership has been informed and appointment has been scheduled. Kia motors did not made decision on repair yet to classify as manufacturing defect.
Additional Notes:
While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I pull over immediately to the side of the route in safe place to inspect the vehicle. After the inspection of the vehicle, I noticed that sunroof glass shattered in pieces. Thanks god the curtained was closed at the time of the incident. This is something I never experienced in my life. Based on the information available on the website, this is not the first time happened and there is complains already filed. It is defiantly dangers and may result in crash, face injury and possible death caused by collision. Kia Dealership has been informed and appointment has been scheduled. Kia motors did not made decision on repair yet to classify as manufacturing defect.
Mfg Campaign: 11518794
Recall Date: Apr 24, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When accelerating onto a highway from a stop the vehicle hesitated to the point that a collision with cross traffic was imminent. This has happened 5-6 times in the year we have owned the vehicle. It is not predictable and mechanics have not been able to duplicate the problem. This happened a week ago and we were able to see the Electronic Stability Control indicator light flash on and off as the hesitation occurred. We have had the KIA dealership in Joplin, MO try to troubleshoot the problem but to no avail. The dealership has installed other transmission-related updates but none have fixed this problem. We are unable to report this on the KIA website due to glitches on the site such as "invalid VIN" or "session has timed out". The Sorento "Features and Functions Guide", page 44, comments that "aggressive acceleration maneuvers" may cause a "slight time lag" due to clutch overheating in cars with Dual Clutch Transmission. The incidents we have experienced have been associated with what we would consider to be normal acceleration needs.
Corrective Action:
When accelerating onto a highway from a stop the vehicle hesitated to the point that a collision with cross traffic was imminent. This has happened 5-6 times in the year we have owned the vehicle. It is not predictable and mechanics have not been able to duplicate the problem. This happened a week ago and we were able to see the Electronic Stability Control indicator light flash on and off as the hesitation occurred. We have had the KIA dealership in Joplin, MO try to troubleshoot the problem but to no avail. The dealership has installed other transmission-related updates but none have fixed this problem. We are unable to report this on the KIA website due to glitches on the site such as "invalid VIN" or "session has timed out". The Sorento "Features and Functions Guide", page 44, comments that "aggressive acceleration maneuvers" may cause a "slight time lag" due to clutch overheating in cars with Dual Clutch Transmission. The incidents we have experienced have been associated with what we would consider to be normal acceleration needs.
Additional Notes:
When accelerating onto a highway from a stop the vehicle hesitated to the point that a collision with cross traffic was imminent. This has happened 5-6 times in the year we have owned the vehicle. It is not predictable and mechanics have not been able to duplicate the problem. This happened a week ago and we were able to see the Electronic Stability Control indicator light flash on and off as the hesitation occurred. We have had the KIA dealership in Joplin, MO try to troubleshoot the problem but to no avail. The dealership has installed other transmission-related updates but none have fixed this problem. We are unable to report this on the KIA website due to glitches on the site such as "invalid VIN" or "session has timed out". The Sorento "Features and Functions Guide", page 44, comments that "aggressive acceleration maneuvers" may cause a "slight time lag" due to clutch overheating in cars with Dual Clutch Transmission. The incidents we have experienced have been associated with what we would consider to be normal acceleration needs.
Mfg Campaign: 11518302
Recall Date: Apr 21, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that he contacted the dealer who stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that he contacted the dealer who stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that he contacted the dealer who stated that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11517870
Recall Date: Apr 19, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Loss of power while shifting gears for roughly 3 seconds between each gear change causing check engine light to illuminate. No issues detected by Kia diagnostic check in Kia Access app. Believed to be a similar issue as stated in recall 22V760000 regarding power train, but has yet to result in a complete loss of power.
Corrective Action:
Loss of power while shifting gears for roughly 3 seconds between each gear change causing check engine light to illuminate. No issues detected by Kia diagnostic check in Kia Access app. Believed to be a similar issue as stated in recall 22V760000 regarding power train, but has yet to result in a complete loss of power.
Additional Notes:
Loss of power while shifting gears for roughly 3 seconds between each gear change causing check engine light to illuminate. No issues detected by Kia diagnostic check in Kia Access app. Believed to be a similar issue as stated in recall 22V760000 regarding power train, but has yet to result in a complete loss of power.
Mfg Campaign: 11515045
Recall Date: Apr 2, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11511221
Recall Date: Mar 10, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact received notification of the NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11509695
Recall Date: Mar 1, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I went to take my husband coffee put my car in park got out to get my son out of the back passenger side seat of the car and when I got to the back passenger side seat, I try to unlock the door the door was locked so I went back around to get back to the driver seat to unlock the door and before I could get all the way back to the driver side door I heard a loud click and my car jolted forward and crashed into my husband’s truck with my two year old in the backseat. I notified Kia. They towed it to the nearest dealership. It’s been there for a week, but they’re refusing to do anything or provide me with a loaner vehicle at this time. I’ve been working with a representative and his Only concern seems to be getting pictures of the damage that was done to the front of the vehicle when in reality, they really need to be looking at the computer in my car to see what actually happened. Although it caused damage to both my vehicle and my husband’s vehicle, I am grateful that my husband’s vehicle was there to stop my car because It could have been so much worse!
Corrective Action:
I went to take my husband coffee put my car in park got out to get my son out of the back passenger side seat of the car and when I got to the back passenger side seat, I try to unlock the door the door was locked so I went back around to get back to the driver seat to unlock the door and before I could get all the way back to the driver side door I heard a loud click and my car jolted forward and crashed into my husband’s truck with my two year old in the backseat. I notified Kia. They towed it to the nearest dealership. It’s been there for a week, but they’re refusing to do anything or provide me with a loaner vehicle at this time. I’ve been working with a representative and his Only concern seems to be getting pictures of the damage that was done to the front of the vehicle when in reality, they really need to be looking at the computer in my car to see what actually happened. Although it caused damage to both my vehicle and my husband’s vehicle, I am grateful that my husband’s vehicle was there to stop my car because It could have been so much worse!
Additional Notes:
I went to take my husband coffee put my car in park got out to get my son out of the back passenger side seat of the car and when I got to the back passenger side seat, I try to unlock the door the door was locked so I went back around to get back to the driver seat to unlock the door and before I could get all the way back to the driver side door I heard a loud click and my car jolted forward and crashed into my husband’s truck with my two year old in the backseat. I notified Kia. They towed it to the nearest dealership. It’s been there for a week, but they’re refusing to do anything or provide me with a loaner vehicle at this time. I’ve been working with a representative and his Only concern seems to be getting pictures of the damage that was done to the front of the vehicle when in reality, they really need to be looking at the computer in my car to see what actually happened. Although it caused damage to both my vehicle and my husband’s vehicle, I am grateful that my husband’s vehicle was there to stop my car because It could have been so much worse!
Mfg Campaign: 11507323
Recall Date: Feb 14, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Corrective Action:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Additional Notes:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Mfg Campaign: 11505505
Recall Date: Feb 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Corrective Action:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Additional Notes:
The Sorento went in for three recalls on 1/24/2023 at 6970 miles. These were tow hitch recall ( no tow hitch on the vehicle) . SC250 8 speed electrical oil pump and SC252 B HECU inspection. One week later , (and after approx. 35 miles) , while driving all warning lights started flashing and the engine lost power. Luckily I was in an area where I could stop and when the car was in neutral with all lights warning still flashing the engine ran irregularly between 1000 and 1500 revs. When I tried to put in back in gear and drive it just limped at a about 5 miles per hour and when you depressed the accelerator nothing happened. I switched car off and waited 10 seconds and restarted it. This time the malfunction indicator lamp (MIL) stayed on. I then switched it off again and waited 30 minutes. This time all lights went out and the engine operated normally. I immediately phone the dealer who did the recalls and who then examined the car. The error codes they found were P065312 (engine) C1161386 Brake) C136081 C174181 C161381 (Front Radar) C161386 C164286 (Front View camera) C169381111111 (Rear corner radar). They redid the SC 250 update and test drove the vehicle to see if the problem reoccurred. It did not and the vehicle was returned to me on 2/3/2023. With the sudden loss in engine power this could have been very serious had it happened on an expressway. My wife is now too scared to drive the vehicle. I did phone KIA Customer service to report the issue and their file number is 15300218
Mfg Campaign: 11505505
Recall Date: Feb 4, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11503971
Recall Date: Jan 27, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11503971
Recall Date: Jan 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear. NHTSA Good morning, Yesterday I filed a complaint regarding 2022 Kia Sorento Car Problems regarding recall issues. This morning, I received a response from NHTSA saying that NHTSA cannot help with this matter. My complaint is about serious car issues which concernts 2 recall issues. Kia America took my car for repair on 12/20/22 and today is 01/27/23 Until today, Kia American is not responding about my car. Kindly re-review my complaint and help advise. My case information is as below. Request #[XXX] Re: Kia Customer Care Case#[XXX] Thank you for your help. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11503971
Recall Date: Jan 27, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Mfg Campaign: 11503990
Recall Date: Jan 27, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.
Mfg Campaign: 11503990
Recall Date: Jan 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11503798
Recall Date: Jan 26, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear. NHTSA I owned a 2022 Kia Sorento and my vehicle had serious issues. I have attached Complaint Letter as a PDF file. Kindly review and advise your help. Thank you so much. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11503798
Recall Date: Jan 26, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "Stop Safely Immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely before the vehicle lost power. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed to the dealership. They tell me that the recall number 22V760 is not the reason for the incident, but they do not know what the problem is. They have now had my vehicle for 43 days and still do not know what is wrong with it. I just completed a letter to KIA Consumer affairs as a written demand for a refund. I am calling them and filing a complaint online tomorrow.
Corrective Action:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "Stop Safely Immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely before the vehicle lost power. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed to the dealership. They tell me that the recall number 22V760 is not the reason for the incident, but they do not know what the problem is. They have now had my vehicle for 43 days and still do not know what is wrong with it. I just completed a letter to KIA Consumer affairs as a written demand for a refund. I am calling them and filing a complaint online tomorrow.
Additional Notes:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "Stop Safely Immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely before the vehicle lost power. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed to the dealership. They tell me that the recall number 22V760 is not the reason for the incident, but they do not know what the problem is. They have now had my vehicle for 43 days and still do not know what is wrong with it. I just completed a letter to KIA Consumer affairs as a written demand for a refund. I am calling them and filing a complaint online tomorrow.
Mfg Campaign: 11502522
Recall Date: Jan 18, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
2022 KIA SORENTO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-703.
Corrective Action:
2022 KIA SORENTO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-703.
Additional Notes:
2022 KIA SORENTO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-703.
Mfg Campaign: 11500979
Recall Date: Jan 10, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
On January 4, 2023, the windshield cracked without any outside force (no rocks, vandalism, etc.) it began underneath the passenger wiper moved upward and curved toward the drivers side. As I drove the following days, the crack grew and eventually splintered in a third direction, also with no outside forces. The stress of the crack formed a bubble-like crack in the middle of where it splintered. By the time I was able to get it to the dealership, the bubble was more of a hole. It is no longer available for inspection because it is at the dealership to be repaired. It effected my visibility and with how quickly and easily it spread I felt I was in danger of the windshield cracking to the point of breaking out completely at any time which could have caused an accident. The dealership denied the defect claiming the hole that was produced where the crack splintered was the origin and was caused by a rock. I explained and provided an earlier photo showing the stress bubble, but they still denied the claim. It was inspected at the dealership but pictures are forwarded to an outside source who makes the decision whether it is a defect of damage. There were no warning signs this would happen, no objects hit my windshield, I saw it happen as I was driving. It has been raining steadily and I believe the defect is near the installation point of the wipers which caused the crack.
Corrective Action:
On January 4, 2023, the windshield cracked without any outside force (no rocks, vandalism, etc.) it began underneath the passenger wiper moved upward and curved toward the drivers side. As I drove the following days, the crack grew and eventually splintered in a third direction, also with no outside forces. The stress of the crack formed a bubble-like crack in the middle of where it splintered. By the time I was able to get it to the dealership, the bubble was more of a hole. It is no longer available for inspection because it is at the dealership to be repaired. It effected my visibility and with how quickly and easily it spread I felt I was in danger of the windshield cracking to the point of breaking out completely at any time which could have caused an accident. The dealership denied the defect claiming the hole that was produced where the crack splintered was the origin and was caused by a rock. I explained and provided an earlier photo showing the stress bubble, but they still denied the claim. It was inspected at the dealership but pictures are forwarded to an outside source who makes the decision whether it is a defect of damage. There were no warning signs this would happen, no objects hit my windshield, I saw it happen as I was driving. It has been raining steadily and I believe the defect is near the installation point of the wipers which caused the crack.
Additional Notes:
On January 4, 2023, the windshield cracked without any outside force (no rocks, vandalism, etc.) it began underneath the passenger wiper moved upward and curved toward the drivers side. As I drove the following days, the crack grew and eventually splintered in a third direction, also with no outside forces. The stress of the crack formed a bubble-like crack in the middle of where it splintered. By the time I was able to get it to the dealership, the bubble was more of a hole. It is no longer available for inspection because it is at the dealership to be repaired. It effected my visibility and with how quickly and easily it spread I felt I was in danger of the windshield cracking to the point of breaking out completely at any time which could have caused an accident. The dealership denied the defect claiming the hole that was produced where the crack splintered was the origin and was caused by a rock. I explained and provided an earlier photo showing the stress bubble, but they still denied the claim. It was inspected at the dealership but pictures are forwarded to an outside source who makes the decision whether it is a defect of damage. There were no warning signs this would happen, no objects hit my windshield, I saw it happen as I was driving. It has been raining steadily and I believe the defect is near the installation point of the wipers which caused the crack.
Mfg Campaign: 11501072
Recall Date: Jan 10, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This safety issue involves the windshield wipers. It is available for inspection upon request but must be inspected when it is snowing or freezing rain. When there is inclement weather such as temperatures dropping to create ice or wet and slushy snow, the wipers can not function correctly and you can then not see out your windshield and must drive with them stuck across the face of your windshield. The channel that holds the wipers fills with ice easily. Since the wipers on the 2022 Kia Sorento must retract under the hood during normal operation, they are not able to if ice or slush has accumulated in that channel. Therefore instead, they go up and down only about 5 inches. Even if you turn them off to try to clear and break up the ice in the channel, you can not do so as they are still moving. The only way to stop them from making this 5 inch movement is to shut the vehicle off. Warming up the Sorento does not prevent this from happening. Our safety was put at risk because every time this happens, we are unable to see out the windshield clearly at all. We must pull off the road and manually wipe the windshield off which is dangerous and could cause an accident. Someone could run into us outside trying to clear the windshield, rear end our vehicle putting their lives at risk as well. The dealer today could not replicate this action, the formation of this ice, as it was above freezing. We were advised to record the action (or lack thereof) with our phone video next time it happened. The manufacturer did not see this happen. There were no warning lights. We are hesitant to drive our new AWD vehicle in the snow as we could be put in a dangerous situation. This is the whole reason we bought an AWD vehicle! So we could get safely around town in the winter. We are also afraid of the wiper motor burning out or having a shortened life span.
Corrective Action:
This safety issue involves the windshield wipers. It is available for inspection upon request but must be inspected when it is snowing or freezing rain. When there is inclement weather such as temperatures dropping to create ice or wet and slushy snow, the wipers can not function correctly and you can then not see out your windshield and must drive with them stuck across the face of your windshield. The channel that holds the wipers fills with ice easily. Since the wipers on the 2022 Kia Sorento must retract under the hood during normal operation, they are not able to if ice or slush has accumulated in that channel. Therefore instead, they go up and down only about 5 inches. Even if you turn them off to try to clear and break up the ice in the channel, you can not do so as they are still moving. The only way to stop them from making this 5 inch movement is to shut the vehicle off. Warming up the Sorento does not prevent this from happening. Our safety was put at risk because every time this happens, we are unable to see out the windshield clearly at all. We must pull off the road and manually wipe the windshield off which is dangerous and could cause an accident. Someone could run into us outside trying to clear the windshield, rear end our vehicle putting their lives at risk as well. The dealer today could not replicate this action, the formation of this ice, as it was above freezing. We were advised to record the action (or lack thereof) with our phone video next time it happened. The manufacturer did not see this happen. There were no warning lights. We are hesitant to drive our new AWD vehicle in the snow as we could be put in a dangerous situation. This is the whole reason we bought an AWD vehicle! So we could get safely around town in the winter. We are also afraid of the wiper motor burning out or having a shortened life span.
Additional Notes:
This safety issue involves the windshield wipers. It is available for inspection upon request but must be inspected when it is snowing or freezing rain. When there is inclement weather such as temperatures dropping to create ice or wet and slushy snow, the wipers can not function correctly and you can then not see out your windshield and must drive with them stuck across the face of your windshield. The channel that holds the wipers fills with ice easily. Since the wipers on the 2022 Kia Sorento must retract under the hood during normal operation, they are not able to if ice or slush has accumulated in that channel. Therefore instead, they go up and down only about 5 inches. Even if you turn them off to try to clear and break up the ice in the channel, you can not do so as they are still moving. The only way to stop them from making this 5 inch movement is to shut the vehicle off. Warming up the Sorento does not prevent this from happening. Our safety was put at risk because every time this happens, we are unable to see out the windshield clearly at all. We must pull off the road and manually wipe the windshield off which is dangerous and could cause an accident. Someone could run into us outside trying to clear the windshield, rear end our vehicle putting their lives at risk as well. The dealer today could not replicate this action, the formation of this ice, as it was above freezing. We were advised to record the action (or lack thereof) with our phone video next time it happened. The manufacturer did not see this happen. There were no warning lights. We are hesitant to drive our new AWD vehicle in the snow as we could be put in a dangerous situation. This is the whole reason we bought an AWD vehicle! So we could get safely around town in the winter. We are also afraid of the wiper motor burning out or having a shortened life span.
Mfg Campaign: 11500209
Recall Date: Jan 4, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury