Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2022 Sorento vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC233
Recall Date: Mar 29, 2022
Consumer Complaints
200 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated while driving at an unknown speed, he heard abnormal sounds coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact took the vehicle to the local dealer where a software upgrade on the transmission was performed. The vehicle was repaired but continued to experience the failure. The contact then received notification of NHTSA Campaign Number: 22V760000 (Power Train). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the failure persisted. The contact took the vehicle back to the dealer, but the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated while driving at an unknown speed, he heard abnormal sounds coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact took the vehicle to the local dealer where a software upgrade on the transmission was performed. The vehicle was repaired but continued to experience the failure. The contact then received notification of NHTSA Campaign Number: 22V760000 (Power Train). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the failure persisted. The contact took the vehicle back to the dealer, but the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated while driving at an unknown speed, he heard abnormal sounds coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact took the vehicle to the local dealer where a software upgrade on the transmission was performed. The vehicle was repaired but continued to experience the failure. The contact then received notification of NHTSA Campaign Number: 22V760000 (Power Train). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the failure persisted. The contact took the vehicle back to the dealer, but the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11499956
Recall Date: Jan 3, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "stop safely immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed into my KIA Dealership. They have had the car since December 6th and have not been able to tell me what is wrong. Before I received my recall letter, I had researched where other people have had the same issue and that KIA was recalling over 65,000 Kia's for this problem. KIA has run diagnostics on the vehicle but claims it is not due to this issue. Then on December 27th I received a safety recall for this very same issue stating that this notice applies to my vehicle and had my VIN number on it. The dealership has been waiting for KIA to diagnose the problem and have no idea when I can have my vehicle back. After demanding a loaner vehicle from KIA, two weeks later, I was finally given a Hertz rental car that is not comparable to my vehicle and which I have to pay $14.99 daily for insurance that KIA would not pay for.
Corrective Action:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "stop safely immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed into my KIA Dealership. They have had the car since December 6th and have not been able to tell me what is wrong. Before I received my recall letter, I had researched where other people have had the same issue and that KIA was recalling over 65,000 Kia's for this problem. KIA has run diagnostics on the vehicle but claims it is not due to this issue. Then on December 27th I received a safety recall for this very same issue stating that this notice applies to my vehicle and had my VIN number on it. The dealership has been waiting for KIA to diagnose the problem and have no idea when I can have my vehicle back. After demanding a loaner vehicle from KIA, two weeks later, I was finally given a Hertz rental car that is not comparable to my vehicle and which I have to pay $14.99 daily for insurance that KIA would not pay for.
Additional Notes:
There was a complete loss of motive power. Myself and my passenger were on a busy 5 lane road approaching a busy intersection when the check engine light came on as well as a "stop safely immediately" message and an audible chime sound. Then the car lost power. I was in the middle lane and had no way nor time to pull over safely. Thank goodness I was slowing down for a stop light. This was the first time I had received any warnings, messages or other symptoms. The vehicle was towed into my KIA Dealership. They have had the car since December 6th and have not been able to tell me what is wrong. Before I received my recall letter, I had researched where other people have had the same issue and that KIA was recalling over 65,000 Kia's for this problem. KIA has run diagnostics on the vehicle but claims it is not due to this issue. Then on December 27th I received a safety recall for this very same issue stating that this notice applies to my vehicle and had my VIN number on it. The dealership has been waiting for KIA to diagnose the problem and have no idea when I can have my vehicle back. After demanding a loaner vehicle from KIA, two weeks later, I was finally given a Hertz rental car that is not comparable to my vehicle and which I have to pay $14.99 daily for insurance that KIA would not pay for.
Mfg Campaign: 11499327
Recall Date: Dec 29, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Mfg Campaign: 11499163
Recall Date: Dec 28, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated while driving 50 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where an unknown software update was completed; however, the failure reoccurred while driving 20 MPH. The vehicle was taken back to the dealer where the same software update was completed; however, the failure persisted. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V760000 (Power Train), which she related to the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
Mfg Campaign: 11499163
Recall Date: Dec 28, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The emergency break goes on even when I’m driving straight in the freeway with no cars close to me. It’s terrifying. Has occurred multiple times
Corrective Action:
The emergency break goes on even when I’m driving straight in the freeway with no cars close to me. It’s terrifying. Has occurred multiple times
Additional Notes:
The emergency break goes on even when I’m driving straight in the freeway with no cars close to me. It’s terrifying. Has occurred multiple times
Mfg Campaign: 11498922
Recall Date: Dec 26, 2022
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11496782
Recall Date: Dec 9, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
We purchased a 2022 Kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the Kia to the Kia dealership in Princeton, WV and they opened a ticket on the vehicle and a few days later we were called and told Kia recommended us to use Bar Keepers Friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to SafeLite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called Battleground Kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to Battleground Kia in Greensboro, NC where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground Kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue.
Corrective Action:
We purchased a 2022 Kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the Kia to the Kia dealership in Princeton, WV and they opened a ticket on the vehicle and a few days later we were called and told Kia recommended us to use Bar Keepers Friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to SafeLite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called Battleground Kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to Battleground Kia in Greensboro, NC where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground Kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue.
Additional Notes:
We purchased a 2022 Kia Sorento in August of this year. Our front windshield from the seal to the middle of the window on the driver side has dots and they are migrating now to the passenger side as well. We took the Kia to the Kia dealership in Princeton, WV and they opened a ticket on the vehicle and a few days later we were called and told Kia recommended us to use Bar Keepers Friend on the windshield, which is a very abrasive cleaner and using it on the inside would scratch it. We then took it down the road to SafeLite for a second opinion to see what they would have to say. The gentleman cleaned the windshield with a magic eraser and cleaner and the window looked great, but not even for 24 hours. We called Battleground Kia to ask them if it was one piece window or a two piece, which they stated there was no such thing as a two piece window which there is. We took the vehicle back down to Battleground Kia in Greensboro, NC where we purchased the vehicle at, and were asked questions such as if we had an air freshener in the vehicle or had sprayed any kind of cleaner in the vents all which to our answers were no. Battleground Kia told us that there was nothing else that they could do for our windshield. If you are driving into any kind of light it is like putting a white sheet up and you can't see anything. Having a child of our own it is dangerous to put our lives in danger or anyone else's driving with the windshield the way it is. They have refused to replace the windshield multiple times and it's brand new. It is currently in the service department for a brand new transmission as well. This makes the third time it has been in service for a transmission issue.
Mfg Campaign: 11496651
Recall Date: Dec 8, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Around 9:45 on December 29 my check engine light came on stating I had a powertrain issue for the engine control system. This car is only 5 1/2 months old since I bought it. I do all my maintenance get it checked. And they always tell me my SUV is in great condition. Well yesterday. December 30 at about 12:40 PM my car did not want to maintain engine power. What I mean by this is when I try to turn my car on it started shaking and you heard the engine dying out. My battery was perfect all the lights radio and Bluetooth connected just fine And at that point my car did not function. I am a very cautious driver. I believe that this is a malfunction. There are many people who have made the same complaint about the powertrain and their engine for a 2022 Kia Sorrento and have had this issue within the first year of purchasing the car . The whole purpose of purchasing a brand new car is not to have these issues within the first five years. This is ridiculous and I don't think he is taking it serious. They are having many of these issues regarding the engine and powertrain of the engine system control. I got my car towed by Kia to the local dealership in Naperville and they have not looked over my car nor have they offered me a loaner. I am a healthcare worker and do not have a time to takeoff of work and do not have an extra car, I want Kia to fix this issue or replace my car because there is no way that my car should be having this issue within the first six months.
Corrective Action:
Around 9:45 on December 29 my check engine light came on stating I had a powertrain issue for the engine control system. This car is only 5 1/2 months old since I bought it. I do all my maintenance get it checked. And they always tell me my SUV is in great condition. Well yesterday. December 30 at about 12:40 PM my car did not want to maintain engine power. What I mean by this is when I try to turn my car on it started shaking and you heard the engine dying out. My battery was perfect all the lights radio and Bluetooth connected just fine And at that point my car did not function. I am a very cautious driver. I believe that this is a malfunction. There are many people who have made the same complaint about the powertrain and their engine for a 2022 Kia Sorrento and have had this issue within the first year of purchasing the car . The whole purpose of purchasing a brand new car is not to have these issues within the first five years. This is ridiculous and I don't think he is taking it serious. They are having many of these issues regarding the engine and powertrain of the engine system control. I got my car towed by Kia to the local dealership in Naperville and they have not looked over my car nor have they offered me a loaner. I am a healthcare worker and do not have a time to takeoff of work and do not have an extra car, I want Kia to fix this issue or replace my car because there is no way that my car should be having this issue within the first six months.
Additional Notes:
Around 9:45 on December 29 my check engine light came on stating I had a powertrain issue for the engine control system. This car is only 5 1/2 months old since I bought it. I do all my maintenance get it checked. And they always tell me my SUV is in great condition. Well yesterday. December 30 at about 12:40 PM my car did not want to maintain engine power. What I mean by this is when I try to turn my car on it started shaking and you heard the engine dying out. My battery was perfect all the lights radio and Bluetooth connected just fine And at that point my car did not function. I am a very cautious driver. I believe that this is a malfunction. There are many people who have made the same complaint about the powertrain and their engine for a 2022 Kia Sorrento and have had this issue within the first year of purchasing the car . The whole purpose of purchasing a brand new car is not to have these issues within the first five years. This is ridiculous and I don't think he is taking it serious. They are having many of these issues regarding the engine and powertrain of the engine system control. I got my car towed by Kia to the local dealership in Naperville and they have not looked over my car nor have they offered me a loaner. I am a healthcare worker and do not have a time to takeoff of work and do not have an extra car, I want Kia to fix this issue or replace my car because there is no way that my car should be having this issue within the first six months.
Mfg Campaign: 11495698
Recall Date: Dec 1, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
This has happened to this car 2 times already. First when the vehicle only had 12k miles, an MIL showed up. Took it to the dealer and they said they could not find any DTC codes in there. When they gave it back to me the MIL light was off... Surprisingly. 2nd time, 16k miles, the transmission gear was slipping some of the gears and we have never taken this vehicle to off road. The MIL light came back on and also a message saying "Transmission system error! Check transmission oil immediately". After this message came to the dashboard , the transmission started to fail and like going into limp mode - could not drive this vehicle over 20mph. Fortunately , this issue happened during the day so I took my kia 2022 Sorento AWD to the dealer. Now my vehicle is there for 4 days now and they dont know what is really going on with it. They are now talking with the headquarters Engineers to see if they can figure this out but so far nothing yet. The dealer still have my vehicle trying to figure this out.
Corrective Action:
This has happened to this car 2 times already. First when the vehicle only had 12k miles, an MIL showed up. Took it to the dealer and they said they could not find any DTC codes in there. When they gave it back to me the MIL light was off... Surprisingly. 2nd time, 16k miles, the transmission gear was slipping some of the gears and we have never taken this vehicle to off road. The MIL light came back on and also a message saying "Transmission system error! Check transmission oil immediately". After this message came to the dashboard , the transmission started to fail and like going into limp mode - could not drive this vehicle over 20mph. Fortunately , this issue happened during the day so I took my kia 2022 Sorento AWD to the dealer. Now my vehicle is there for 4 days now and they dont know what is really going on with it. They are now talking with the headquarters Engineers to see if they can figure this out but so far nothing yet. The dealer still have my vehicle trying to figure this out.
Additional Notes:
This has happened to this car 2 times already. First when the vehicle only had 12k miles, an MIL showed up. Took it to the dealer and they said they could not find any DTC codes in there. When they gave it back to me the MIL light was off... Surprisingly. 2nd time, 16k miles, the transmission gear was slipping some of the gears and we have never taken this vehicle to off road. The MIL light came back on and also a message saying "Transmission system error! Check transmission oil immediately". After this message came to the dashboard , the transmission started to fail and like going into limp mode - could not drive this vehicle over 20mph. Fortunately , this issue happened during the day so I took my kia 2022 Sorento AWD to the dealer. Now my vehicle is there for 4 days now and they dont know what is really going on with it. They are now talking with the headquarters Engineers to see if they can figure this out but so far nothing yet. The dealer still have my vehicle trying to figure this out.
Mfg Campaign: 11494763
Recall Date: Nov 23, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Corrective Action:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Additional Notes:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Mfg Campaign: 11494553
Recall Date: Nov 22, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Corrective Action:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Additional Notes:
Vehicle's rpm goes up but the vehicle does not move and then goes back into shift or shifts into neutral without manually doing it. It stalls and refusing to shift while driving, coasting or at stoplight/sign. It unpredictable when it's going to happen, Have almost gotten hit from being since it looks like I'm going and the car is not. No lights come on and I have reached out to numerous Kia services and keep getting runaround. I was told that there was no recall and looked it up and there is. Power window and reverse camera continue to not function correctly either. This care is dangerous to drive!
Mfg Campaign: 11494553
Recall Date: Nov 22, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My Sorento was purchased on 17/01/22. My windshield started cracking on the middle to the passenger’s side from the hood to the sunroof. I am unaware of how it even got there.
Corrective Action:
My Sorento was purchased on 17/01/22. My windshield started cracking on the middle to the passenger’s side from the hood to the sunroof. I am unaware of how it even got there.
Additional Notes:
My Sorento was purchased on 17/01/22. My windshield started cracking on the middle to the passenger’s side from the hood to the sunroof. I am unaware of how it even got there.
Mfg Campaign: 11494204
Recall Date: Nov 19, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Corrective Action:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Additional Notes:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Mfg Campaign: 11493406
Recall Date: Nov 14, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Corrective Action:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Additional Notes:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Mfg Campaign: 11493406
Recall Date: Nov 14, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Corrective Action:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Additional Notes:
I was pulling out to cross a highway with my 13 year old daughter in the passenger seat when my brand new 2022 Kia Sorento completely lost power and we were almost T-boned by a white Ford F150 (I have all of this drivers info if needed). The screens went black like it simply shut off & I had no control of the vehicle whatsoever. I quite literally could not move my vehicle. We sat helpless, my daughter screaming bloody murder, watching a truck barrel towards us. By what could only be the grace of god, this man came to a screeching hault mere inches from my daughters windows. The car started back up like it never happened & I was able to drive almost 10 miles homes before suddenly losing power again, only this time, the screens turned black for a moment and it started back up on its own. I do not trust this car & I will be taking it back to the dealership today to demand a different car or a refund. This vehicle WILL CAUSE A FATAL ACCIDENT.
Mfg Campaign: 11493406
Recall Date: Nov 14, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Corrective Action:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Additional Notes:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Mfg Campaign: 11492502
Recall Date: Nov 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Corrective Action:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Additional Notes:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Mfg Campaign: 11492502
Recall Date: Nov 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Corrective Action:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Additional Notes:
Transmission will not shift or rev to high for next gear then will drop back to correct rpm an shift. Car will stall out or not shift.Problem has been duplicated at dealer. Was at dealership with no correction available at time KIA Engr. advised no call back. Engine light stayed on would not reset at all dealer plus was told transmission replacements is only correction .Car had10K on it less then year.
Mfg Campaign: 11492502
Recall Date: Nov 6, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the highway at 8:00 AM. The weather conditions were foggy. The air temperature was 43 degrees and I had the heat on in the vehicle. I experienced a sudden loud BANG, followed by a shower of shattered glass. The front panel of my panoramic sunroof exploded, sending glass into the vehicle. There were no other cars around, I did not hit a bump in the road, I did not see any evidence of debris hitting or falling onto the vehicle, and I was not driving under any bridges or trees where something could have dislodged and fallen onto it. It was just a weird spontaneous explosion without reason. When I inspected the glass, it was clear that the stress around the edges where glass was still present was directed from inside the vehicle to outside, (or down to up), as the glass was bowed upward, perhaps indicating unusual torque around the edge of the glass panel. The entire panel was compromised except for about 6" of glass extending inward around the perimeter of the panel housing. I was hit by some falling glass, but was uninjured. Glass also showered down into the middle row seats, where my children would have been sitting if they had they been along with me.
Corrective Action:
I was driving down the highway at 8:00 AM. The weather conditions were foggy. The air temperature was 43 degrees and I had the heat on in the vehicle. I experienced a sudden loud BANG, followed by a shower of shattered glass. The front panel of my panoramic sunroof exploded, sending glass into the vehicle. There were no other cars around, I did not hit a bump in the road, I did not see any evidence of debris hitting or falling onto the vehicle, and I was not driving under any bridges or trees where something could have dislodged and fallen onto it. It was just a weird spontaneous explosion without reason. When I inspected the glass, it was clear that the stress around the edges where glass was still present was directed from inside the vehicle to outside, (or down to up), as the glass was bowed upward, perhaps indicating unusual torque around the edge of the glass panel. The entire panel was compromised except for about 6" of glass extending inward around the perimeter of the panel housing. I was hit by some falling glass, but was uninjured. Glass also showered down into the middle row seats, where my children would have been sitting if they had they been along with me.
Additional Notes:
I was driving down the highway at 8:00 AM. The weather conditions were foggy. The air temperature was 43 degrees and I had the heat on in the vehicle. I experienced a sudden loud BANG, followed by a shower of shattered glass. The front panel of my panoramic sunroof exploded, sending glass into the vehicle. There were no other cars around, I did not hit a bump in the road, I did not see any evidence of debris hitting or falling onto the vehicle, and I was not driving under any bridges or trees where something could have dislodged and fallen onto it. It was just a weird spontaneous explosion without reason. When I inspected the glass, it was clear that the stress around the edges where glass was still present was directed from inside the vehicle to outside, (or down to up), as the glass was bowed upward, perhaps indicating unusual torque around the edge of the glass panel. The entire panel was compromised except for about 6" of glass extending inward around the perimeter of the panel housing. I was hit by some falling glass, but was uninjured. Glass also showered down into the middle row seats, where my children would have been sitting if they had they been along with me.
Mfg Campaign: 11492228
Recall Date: Nov 4, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I got a Kia Sorento 2022 in May of 2022. I was very happy with the car but I noticed an issue with brakes within a few weeks. The brakes would feel as if it grind on the road when pushed down on a sudden stop. A little over 5 months and I was due for an oil change, I was informed there was a recall on the transmission system and it just needed to be updated, I was shocked I was not informed, nor did I see a recall online. I figured I would mention the brake issue. Upon getting the car back I was told the brake issue was due to "debris or pebbles found." I was told to change the rotators/pads if it continued (the car was only 5 months old?) NOW the car drives strange. When shifting gears the car makes a loud clicking sound. When braking the car lunges forward and the car jerks. I do not feel safe in the car. It only has under 4000 miles. It is currently at the dealership for Transmission Diagnosis(NotShiftingProperly,Leaks,Other).
Corrective Action:
I got a Kia Sorento 2022 in May of 2022. I was very happy with the car but I noticed an issue with brakes within a few weeks. The brakes would feel as if it grind on the road when pushed down on a sudden stop. A little over 5 months and I was due for an oil change, I was informed there was a recall on the transmission system and it just needed to be updated, I was shocked I was not informed, nor did I see a recall online. I figured I would mention the brake issue. Upon getting the car back I was told the brake issue was due to "debris or pebbles found." I was told to change the rotators/pads if it continued (the car was only 5 months old?) NOW the car drives strange. When shifting gears the car makes a loud clicking sound. When braking the car lunges forward and the car jerks. I do not feel safe in the car. It only has under 4000 miles. It is currently at the dealership for Transmission Diagnosis(NotShiftingProperly,Leaks,Other).
Additional Notes:
I got a Kia Sorento 2022 in May of 2022. I was very happy with the car but I noticed an issue with brakes within a few weeks. The brakes would feel as if it grind on the road when pushed down on a sudden stop. A little over 5 months and I was due for an oil change, I was informed there was a recall on the transmission system and it just needed to be updated, I was shocked I was not informed, nor did I see a recall online. I figured I would mention the brake issue. Upon getting the car back I was told the brake issue was due to "debris or pebbles found." I was told to change the rotators/pads if it continued (the car was only 5 months old?) NOW the car drives strange. When shifting gears the car makes a loud clicking sound. When braking the car lunges forward and the car jerks. I do not feel safe in the car. It only has under 4000 miles. It is currently at the dealership for Transmission Diagnosis(NotShiftingProperly,Leaks,Other).
Mfg Campaign: 11492241
Recall Date: Nov 4, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury