Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC277
Recall Date: Aug 15, 2023
Consumer Complaints
145 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Kia Sorento. The contact stated while driving at various speeds, several unknown warning lights and messages flashed on the instrument panel. The contact was forced to pull over and restart the vehicle due to the failure. The failure was intermittent. The vehicle had been taken to the dealer on multiple occasions; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2023 Kia Sorento. The contact stated while driving at various speeds, several unknown warning lights and messages flashed on the instrument panel. The contact was forced to pull over and restart the vehicle due to the failure. The failure was intermittent. The vehicle had been taken to the dealer on multiple occasions; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2023 Kia Sorento. The contact stated while driving at various speeds, several unknown warning lights and messages flashed on the instrument panel. The contact was forced to pull over and restart the vehicle due to the failure. The failure was intermittent. The vehicle had been taken to the dealer on multiple occasions; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure and a claim was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.
Mfg Campaign: 11579472
Recall Date: Mar 26, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery draining on new car after new battery replacement.
Corrective Action:
Battery draining on new car after new battery replacement.
Additional Notes:
Battery draining on new car after new battery replacement.
Mfg Campaign: 11578170
Recall Date: Mar 18, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Corrective Action:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Additional Notes:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Mfg Campaign: 11576334
Recall Date: Mar 9, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Corrective Action:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Additional Notes:
I was driving down the highway when my vehicle shut off with no warning and the parking break engaged. I was stuck in the travel lane with cars flying by me going 50 plus MPH. My vehicle has 7000 miles on it. According to KIA the hybrid battery failed and they don’t know why. KIA has been no help and as far as I know they are not looking into this issue. Upon further research there has been multiple instances where this hybrid model has just shut down while the vehicle is moving and KIA has been unable to resolve the issue. Myself and my children could have been severely injured or killed. They need to get to the bottom of what is causing these hybrid batteries to fail on brand new vehicles.
Mfg Campaign: 11576334
Recall Date: Mar 9, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 3 different occasion when parking in my driveway (on a hill) my car rolled while in park. On the first occasion I almost ran over my wife who was taking our young daughter out of her car seat. Fortunately I was still in the drivers seat and able to press my foot on the brake. On the next two occasions there was nobody around and the car rolled into the street. I have contacted Kia repeatedly to fix this issue and they have done nothing. The dealership says there is nothing wrong and is now refusing to answer calls from myself and Kia. Kia is saying it's up to the dealership to fix. This is incredibly dangerous for people who are not aware there is an issue. The dealer accused me of not activating the parking brake. As I explained to them the car would have rolled me over before I could walk away - so that is impossible. I can't replicate this every time. I have been able to replicate it one other time but did not get it on video. This makes the situation that much more dangerous especially with little kids. I now park every time with my emergency brake engaged.
Corrective Action:
On 3 different occasion when parking in my driveway (on a hill) my car rolled while in park. On the first occasion I almost ran over my wife who was taking our young daughter out of her car seat. Fortunately I was still in the drivers seat and able to press my foot on the brake. On the next two occasions there was nobody around and the car rolled into the street. I have contacted Kia repeatedly to fix this issue and they have done nothing. The dealership says there is nothing wrong and is now refusing to answer calls from myself and Kia. Kia is saying it's up to the dealership to fix. This is incredibly dangerous for people who are not aware there is an issue. The dealer accused me of not activating the parking brake. As I explained to them the car would have rolled me over before I could walk away - so that is impossible. I can't replicate this every time. I have been able to replicate it one other time but did not get it on video. This makes the situation that much more dangerous especially with little kids. I now park every time with my emergency brake engaged.
Additional Notes:
On 3 different occasion when parking in my driveway (on a hill) my car rolled while in park. On the first occasion I almost ran over my wife who was taking our young daughter out of her car seat. Fortunately I was still in the drivers seat and able to press my foot on the brake. On the next two occasions there was nobody around and the car rolled into the street. I have contacted Kia repeatedly to fix this issue and they have done nothing. The dealership says there is nothing wrong and is now refusing to answer calls from myself and Kia. Kia is saying it's up to the dealership to fix. This is incredibly dangerous for people who are not aware there is an issue. The dealer accused me of not activating the parking brake. As I explained to them the car would have rolled me over before I could walk away - so that is impossible. I can't replicate this every time. I have been able to replicate it one other time but did not get it on video. This makes the situation that much more dangerous especially with little kids. I now park every time with my emergency brake engaged.
Mfg Campaign: 11576153
Recall Date: Mar 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Corrective Action:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Additional Notes:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Mfg Campaign: 11572884
Recall Date: Feb 20, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Corrective Action:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Additional Notes:
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said Engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except Engine Management System. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's EXTREMELY dangerous. I dropped car off at KIA and will NOT pickup until they can tell me what's going on with my brand new car. Why KIA put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
Mfg Campaign: 11572884
Recall Date: Feb 20, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570827
Recall Date: Feb 8, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570827
Recall Date: Feb 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while driving and in the process of changing lanes, as I accelerated on the brakes, my Vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on [XXX] while driving to NYC on [XXX] as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into KIA on [XXX] with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the Manufactured as my next step in the horrible processes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570827
Recall Date: Feb 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11570005
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Corrective Action:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Additional Notes:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Mfg Campaign: 11567472
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Corrective Action:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Additional Notes:
Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.
Mfg Campaign: 11567472
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Corrective Action:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Additional Notes:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Mfg Campaign: 11566663
Recall Date: Jan 20, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Corrective Action:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Additional Notes:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Mfg Campaign: 11566663
Recall Date: Jan 20, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Corrective Action:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Additional Notes:
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
Mfg Campaign: 11566663
Recall Date: Jan 20, 2024
Kia America, Inc.
Defect Description:
EQUIPMENT:OTHER:LABELS
Potential Consequences:
[XXX] was shopping for new vehicle and compared advertised window sticker safety rating to NHTSA rating. The rating on the window sticker was incorrect (stated 5 stars when NHTSA confirms 4 stars). Concerned that this is false advertising and misleading for consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] was shopping for new vehicle and compared advertised window sticker safety rating to NHTSA rating. The rating on the window sticker was incorrect (stated 5 stars when NHTSA confirms 4 stars). Concerned that this is false advertising and misleading for consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] was shopping for new vehicle and compared advertised window sticker safety rating to NHTSA rating. The rating on the window sticker was incorrect (stated 5 stars when NHTSA confirms 4 stars). Concerned that this is false advertising and misleading for consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566141
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Corrective Action:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Additional Notes:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Mfg Campaign: 11565469
Recall Date: Jan 14, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Corrective Action:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Additional Notes:
My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Mfg Campaign: 11565469
Recall Date: Jan 14, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission Oil light came on and the vehicle lost power. It was determined that the Transmission was faulty with only 3800 miles.
Corrective Action:
Transmission Oil light came on and the vehicle lost power. It was determined that the Transmission was faulty with only 3800 miles.
Additional Notes:
Transmission Oil light came on and the vehicle lost power. It was determined that the Transmission was faulty with only 3800 miles.
Mfg Campaign: 11563662
Recall Date: Jan 5, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury