Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC277
Recall Date: Aug 15, 2023
Consumer Complaints
145 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.
Corrective Action:
I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.
Additional Notes:
I was cleaning my Kia and I was wiping the back-up camera, the camera housing clip broke and I didnt even put any pressure.
Mfg Campaign: 11543753
Recall Date: Sep 11, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Corrective Action:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Additional Notes:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Mfg Campaign: 11540904
Recall Date: Aug 26, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Corrective Action:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Additional Notes:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Mfg Campaign: 11540904
Recall Date: Aug 26, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Corrective Action:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Additional Notes:
I was driving down the highway on cruise control going 67 on a 65. The car started revving up and then proceeded to go faster. I turned off the cruise control but its continued to speed up. I stomped on the brake 4 or 5 times with no effect. I rammed into the back of a bus at 110 mph.
Mfg Campaign: 11540904
Recall Date: Aug 26, 2023
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Corrective Action:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Additional Notes:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Mfg Campaign: 11538734
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Corrective Action:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Additional Notes:
My blind spot and forward collision warnings kept going off with any vehicles in front me or in my blind spot. I was on the road by myself and they constantly would go off over and over and nothing covering the sensors.
Mfg Campaign: 11538734
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.
Corrective Action:
Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.
Additional Notes:
Driving my vehicle my sunroof glass shatter, now it has a big hole in the middle. The car is at kia in laurel Maryland.
Mfg Campaign: 11537103
Recall Date: Aug 8, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a Kia dealership in Dearborn Michigan.
Corrective Action:
I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a Kia dealership in Dearborn Michigan.
Additional Notes:
I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a Kia dealership in Dearborn Michigan.
Mfg Campaign: 11537024
Recall Date: Aug 7, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11534290
Recall Date: Jul 25, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and informed the contact that the manufacturer needed to be contacted to check the logs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
Mfg Campaign: 11534290
Recall Date: Jul 25, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Corrective Action:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Additional Notes:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Mfg Campaign: 11528594
Recall Date: Jun 23, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Corrective Action:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Additional Notes:
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Mfg Campaign: 11528594
Recall Date: Jun 23, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Corrective Action:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Additional Notes:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Mfg Campaign: 11526836
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Corrective Action:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Additional Notes:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Mfg Campaign: 11526836
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Corrective Action:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Additional Notes:
My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*.
Mfg Campaign: 11526836
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure.
Corrective Action:
On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure.
Additional Notes:
On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure.
Mfg Campaign: 11526046
Recall Date: Jun 8, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Corrective Action:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Additional Notes:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Mfg Campaign: 11518946
Recall Date: Apr 25, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Corrective Action:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Additional Notes:
The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available.
Mfg Campaign: 11518946
Recall Date: Apr 25, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Corrective Action:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Additional Notes:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Mfg Campaign: 11515506
Recall Date: Apr 5, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Corrective Action:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Additional Notes:
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Mfg Campaign: 11515506
Recall Date: Apr 5, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury