Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SOUL BEGAN USING EXCESSIVE AMOUNTS OF OIL. I DID ALL THE OIL CHANGES AT THE DEALER. WHILE SPECS SAY EVERY 5000 MILES, WE WERE CHANGING IT AT 3000 AND ADDING IN A QUART EVERY 1000 MILES BETWEEN CHANGES. CAR PERFORMANCE HAS DROPPED SIGNIFICANTLY IN THE LAST YEAR. THEY SAID IT WAS MY PLUGS. THE LAST TWO TIMES IN, THEY SAID IT WAS MY CATALYTIC CONVERTER (4 YRS OLD; 145K MILES). 1ST QUOTE WAS 1300. LAST QUOTE WAS 1600. THEY TOLD ME THEY REMOVED IT TO CONFIRM THAT WAS THE PROBLEM. MY SON CRAWLED UNDER THE CAR AND FLAT OUT SAID THEY LIED. IT WAS NEVER REMOVED. HE WAS THE ONE TO FIND THAT THERE IS A RECALL OUT FOR KIA SOULS SPECIFICALLY FOR THIS ISSUE. THE VIN IS NOT COVERED. I AM ASKING THAT THIS CAR BE ADDED TO THE LIST AS IT SOUNDS HORRIBLE AND IS A RISK TO DRIVE. I HAVE RENTED A CAR LAST WEEK AND MY SON IS LOANING ME A CAR THIS WEEK. I AM ATTACHING A PICTURE OF THE CONVERTER. MY SON NOTES THAT IF THEY REMOVED IT TO TEST THEIR CONCLUSION, THEN THE BOLTS WOULD SHOW SIGNS OF REMOVAL AND THAT THEY WOULD HAVE HAD TO WELD THAT BACK PIPE. **DATE** I AM PUTTING TODAY'S DATE SINCE I DO NOT KNOW WHICH DATE TO USE. IT IS MY OPINION THAT THE EXCESSIVE OIL USE STARTING A COUPLE OF YEARS AGO WAS THE FIRST INDICATION THAT THE CATALYTIC CONVERTER WAS CAUSING PROBLEMS.
Corrective Action:
SOUL BEGAN USING EXCESSIVE AMOUNTS OF OIL. I DID ALL THE OIL CHANGES AT THE DEALER. WHILE SPECS SAY EVERY 5000 MILES, WE WERE CHANGING IT AT 3000 AND ADDING IN A QUART EVERY 1000 MILES BETWEEN CHANGES. CAR PERFORMANCE HAS DROPPED SIGNIFICANTLY IN THE LAST YEAR. THEY SAID IT WAS MY PLUGS. THE LAST TWO TIMES IN, THEY SAID IT WAS MY CATALYTIC CONVERTER (4 YRS OLD; 145K MILES). 1ST QUOTE WAS 1300. LAST QUOTE WAS 1600. THEY TOLD ME THEY REMOVED IT TO CONFIRM THAT WAS THE PROBLEM. MY SON CRAWLED UNDER THE CAR AND FLAT OUT SAID THEY LIED. IT WAS NEVER REMOVED. HE WAS THE ONE TO FIND THAT THERE IS A RECALL OUT FOR KIA SOULS SPECIFICALLY FOR THIS ISSUE. THE VIN IS NOT COVERED. I AM ASKING THAT THIS CAR BE ADDED TO THE LIST AS IT SOUNDS HORRIBLE AND IS A RISK TO DRIVE. I HAVE RENTED A CAR LAST WEEK AND MY SON IS LOANING ME A CAR THIS WEEK. I AM ATTACHING A PICTURE OF THE CONVERTER. MY SON NOTES THAT IF THEY REMOVED IT TO TEST THEIR CONCLUSION, THEN THE BOLTS WOULD SHOW SIGNS OF REMOVAL AND THAT THEY WOULD HAVE HAD TO WELD THAT BACK PIPE. **DATE** I AM PUTTING TODAY'S DATE SINCE I DO NOT KNOW WHICH DATE TO USE. IT IS MY OPINION THAT THE EXCESSIVE OIL USE STARTING A COUPLE OF YEARS AGO WAS THE FIRST INDICATION THAT THE CATALYTIC CONVERTER WAS CAUSING PROBLEMS.
Additional Notes:
SOUL BEGAN USING EXCESSIVE AMOUNTS OF OIL. I DID ALL THE OIL CHANGES AT THE DEALER. WHILE SPECS SAY EVERY 5000 MILES, WE WERE CHANGING IT AT 3000 AND ADDING IN A QUART EVERY 1000 MILES BETWEEN CHANGES. CAR PERFORMANCE HAS DROPPED SIGNIFICANTLY IN THE LAST YEAR. THEY SAID IT WAS MY PLUGS. THE LAST TWO TIMES IN, THEY SAID IT WAS MY CATALYTIC CONVERTER (4 YRS OLD; 145K MILES). 1ST QUOTE WAS 1300. LAST QUOTE WAS 1600. THEY TOLD ME THEY REMOVED IT TO CONFIRM THAT WAS THE PROBLEM. MY SON CRAWLED UNDER THE CAR AND FLAT OUT SAID THEY LIED. IT WAS NEVER REMOVED. HE WAS THE ONE TO FIND THAT THERE IS A RECALL OUT FOR KIA SOULS SPECIFICALLY FOR THIS ISSUE. THE VIN IS NOT COVERED. I AM ASKING THAT THIS CAR BE ADDED TO THE LIST AS IT SOUNDS HORRIBLE AND IS A RISK TO DRIVE. I HAVE RENTED A CAR LAST WEEK AND MY SON IS LOANING ME A CAR THIS WEEK. I AM ATTACHING A PICTURE OF THE CONVERTER. MY SON NOTES THAT IF THEY REMOVED IT TO TEST THEIR CONCLUSION, THEN THE BOLTS WOULD SHOW SIGNS OF REMOVAL AND THAT THEY WOULD HAVE HAD TO WELD THAT BACK PIPE. **DATE** I AM PUTTING TODAY'S DATE SINCE I DO NOT KNOW WHICH DATE TO USE. IT IS MY OPINION THAT THE EXCESSIVE OIL USE STARTING A COUPLE OF YEARS AGO WAS THE FIRST INDICATION THAT THE CATALYTIC CONVERTER WAS CAUSING PROBLEMS.
Mfg Campaign: 11217701
Recall Date: Jun 4, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Corrective Action:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Additional Notes:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Mfg Campaign: 11217487
Recall Date: Jun 3, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Corrective Action:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Additional Notes:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Mfg Campaign: 11217487
Recall Date: Jun 3, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Corrective Action:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Additional Notes:
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Mfg Campaign: 11217487
Recall Date: Jun 3, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR WOULD LOSE POWER WHILE DRIVING AND COULD NOT REACH ANY SPEED OVER 65 WITH OUT THE RPM GAUGE GOING VERY HIGH. IT WOULD NOT COMPLETELY LOOSE POWER AND I CAN KEEP IT MOVING. THE CHECK ENGINE LIGHT DID NOT COME ON AND THE TEMPERATURE GAUGE READ AS NORMAL. I GOT A SECOND OPINION ON THE CAR AND THEY SAID IT WAS THE CATALYTIC CONVERTER.
Corrective Action:
CAR WOULD LOSE POWER WHILE DRIVING AND COULD NOT REACH ANY SPEED OVER 65 WITH OUT THE RPM GAUGE GOING VERY HIGH. IT WOULD NOT COMPLETELY LOOSE POWER AND I CAN KEEP IT MOVING. THE CHECK ENGINE LIGHT DID NOT COME ON AND THE TEMPERATURE GAUGE READ AS NORMAL. I GOT A SECOND OPINION ON THE CAR AND THEY SAID IT WAS THE CATALYTIC CONVERTER.
Additional Notes:
CAR WOULD LOSE POWER WHILE DRIVING AND COULD NOT REACH ANY SPEED OVER 65 WITH OUT THE RPM GAUGE GOING VERY HIGH. IT WOULD NOT COMPLETELY LOOSE POWER AND I CAN KEEP IT MOVING. THE CHECK ENGINE LIGHT DID NOT COME ON AND THE TEMPERATURE GAUGE READ AS NORMAL. I GOT A SECOND OPINION ON THE CAR AND THEY SAID IT WAS THE CATALYTIC CONVERTER.
Mfg Campaign: 11210654
Recall Date: May 29, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11210227
Recall Date: May 28, 2019
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11210227
Recall Date: May 28, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11210227
Recall Date: May 28, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT
Corrective Action:
I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT
Additional Notes:
I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT
Mfg Campaign: 11210467
Recall Date: May 28, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I GOT A RECALL NOTICE (NHTSA RECALL#19V120). BEFORE I COULD GET IT LOOKED AT AND CORRECTED, I HAD A PROBLEM WITH THE CAR. I WAS ON AN INTERCHANGE BETWEEN HIGHWAYS AND THE CAR WOULD BARELY MOVE. I HAD IT TOWED TO THE KIA DEALER I BOUGHT IT FROM. THE SERVICE ADVISOR CALLED THE NEXT DAY AND TOLD ME MY CATALYTIC CONVERTER WAS TOTALLY PLUGGED UP. IT SAYS IN MY RECALL NOTICE THAT A MALFUNCTION INDICATOR LAMP "MAY: ILLUMINATE. MY MIL DID NOT ILLUMINATE. AND BECAUSE OF THIS AND THE "COMPUTER " SHOWED NO CODE THAT THEY WOULDN'T COVER IT UNDER THE RECALL. NOW I AM VERY IRRITATED. I DON'T CARE THAT MY MIL LAMP WASN'T ILLUMINATED, I DON'T CARE THAT IT DIDN'T SHOW A CODE, IT SAYS RIGHT ON MY RECALL NOTICE THAT THEY WILL UPGRADE MY COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER. EVIDENTLY THE DAMAGE TO MY CONVERTER WAS DONE BEFORE I COULD HAVE THE UPGRADE DONE. NOW THE DEVICE ADVISOR TOLD ME THAT THE COMPUTER SHOWED NO CODES, SO I'M CURIOUS HOW THEY NEW IT WAS THA CATALYTIC CONVERTER. I WOULD SAY THAT THERE IS EITHER A PROBLEM WITH THE COMPUTER SYSTEM OR KIA IS RUNNING SOME KIND OF A SCAM. THE SERVICE ADVISOR TOLD ME IT WOULD COST ME OVER 1200 DOLLARS PLUS THE TOW BILL TO FIX THE CAR, TOTAL OF 1400 + DOLLARS. I DON'T THINK IT'S RIGHT THAT I HAVE TO PAY FOR A CONSUMER SAFETY RECALL. IF I WOULD HAVE BEEN ON THE HIGHWAY DOING 70 MPH WHEN THIS HAPPENED MY WIFE AND I COULD HAVE EASILY BEEN KILLED. I THANK GOD THIS DIDN'T HAPPEN..I TALKED TO THE SERVICE ADVISOR AND HE TOLD ME THAT THE COMPUTER SHOWED ABSOLUTELY NO CODES AT ALL. ACCORDING TO THAT MY CAR SHOULD BE RUNNING FINE, BUT IT IS NOT. SOMETHING IS WRONG IN THE COMPUTER SYSTEM TO NOT SHOW ANYTHING AND MY CONVERTER IS PLUGGED. THIS JUST IS NOT RIGHT. I WOULD APPRECIATE SOME ACTION ON THIS ISSUE. I HAVE A CASE NUMBER THROUGH KIA FOR THIS ISSUE. CASE NUMBER IS13177167. THEY SAID THEY COULD DO NOTHING ABOUT IT.
Corrective Action:
I GOT A RECALL NOTICE (NHTSA RECALL#19V120). BEFORE I COULD GET IT LOOKED AT AND CORRECTED, I HAD A PROBLEM WITH THE CAR. I WAS ON AN INTERCHANGE BETWEEN HIGHWAYS AND THE CAR WOULD BARELY MOVE. I HAD IT TOWED TO THE KIA DEALER I BOUGHT IT FROM. THE SERVICE ADVISOR CALLED THE NEXT DAY AND TOLD ME MY CATALYTIC CONVERTER WAS TOTALLY PLUGGED UP. IT SAYS IN MY RECALL NOTICE THAT A MALFUNCTION INDICATOR LAMP "MAY: ILLUMINATE. MY MIL DID NOT ILLUMINATE. AND BECAUSE OF THIS AND THE "COMPUTER " SHOWED NO CODE THAT THEY WOULDN'T COVER IT UNDER THE RECALL. NOW I AM VERY IRRITATED. I DON'T CARE THAT MY MIL LAMP WASN'T ILLUMINATED, I DON'T CARE THAT IT DIDN'T SHOW A CODE, IT SAYS RIGHT ON MY RECALL NOTICE THAT THEY WILL UPGRADE MY COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER. EVIDENTLY THE DAMAGE TO MY CONVERTER WAS DONE BEFORE I COULD HAVE THE UPGRADE DONE. NOW THE DEVICE ADVISOR TOLD ME THAT THE COMPUTER SHOWED NO CODES, SO I'M CURIOUS HOW THEY NEW IT WAS THA CATALYTIC CONVERTER. I WOULD SAY THAT THERE IS EITHER A PROBLEM WITH THE COMPUTER SYSTEM OR KIA IS RUNNING SOME KIND OF A SCAM. THE SERVICE ADVISOR TOLD ME IT WOULD COST ME OVER 1200 DOLLARS PLUS THE TOW BILL TO FIX THE CAR, TOTAL OF 1400 + DOLLARS. I DON'T THINK IT'S RIGHT THAT I HAVE TO PAY FOR A CONSUMER SAFETY RECALL. IF I WOULD HAVE BEEN ON THE HIGHWAY DOING 70 MPH WHEN THIS HAPPENED MY WIFE AND I COULD HAVE EASILY BEEN KILLED. I THANK GOD THIS DIDN'T HAPPEN..I TALKED TO THE SERVICE ADVISOR AND HE TOLD ME THAT THE COMPUTER SHOWED ABSOLUTELY NO CODES AT ALL. ACCORDING TO THAT MY CAR SHOULD BE RUNNING FINE, BUT IT IS NOT. SOMETHING IS WRONG IN THE COMPUTER SYSTEM TO NOT SHOW ANYTHING AND MY CONVERTER IS PLUGGED. THIS JUST IS NOT RIGHT. I WOULD APPRECIATE SOME ACTION ON THIS ISSUE. I HAVE A CASE NUMBER THROUGH KIA FOR THIS ISSUE. CASE NUMBER IS13177167. THEY SAID THEY COULD DO NOTHING ABOUT IT.
Additional Notes:
I GOT A RECALL NOTICE (NHTSA RECALL#19V120). BEFORE I COULD GET IT LOOKED AT AND CORRECTED, I HAD A PROBLEM WITH THE CAR. I WAS ON AN INTERCHANGE BETWEEN HIGHWAYS AND THE CAR WOULD BARELY MOVE. I HAD IT TOWED TO THE KIA DEALER I BOUGHT IT FROM. THE SERVICE ADVISOR CALLED THE NEXT DAY AND TOLD ME MY CATALYTIC CONVERTER WAS TOTALLY PLUGGED UP. IT SAYS IN MY RECALL NOTICE THAT A MALFUNCTION INDICATOR LAMP "MAY: ILLUMINATE. MY MIL DID NOT ILLUMINATE. AND BECAUSE OF THIS AND THE "COMPUTER " SHOWED NO CODE THAT THEY WOULDN'T COVER IT UNDER THE RECALL. NOW I AM VERY IRRITATED. I DON'T CARE THAT MY MIL LAMP WASN'T ILLUMINATED, I DON'T CARE THAT IT DIDN'T SHOW A CODE, IT SAYS RIGHT ON MY RECALL NOTICE THAT THEY WILL UPGRADE MY COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER. EVIDENTLY THE DAMAGE TO MY CONVERTER WAS DONE BEFORE I COULD HAVE THE UPGRADE DONE. NOW THE DEVICE ADVISOR TOLD ME THAT THE COMPUTER SHOWED NO CODES, SO I'M CURIOUS HOW THEY NEW IT WAS THA CATALYTIC CONVERTER. I WOULD SAY THAT THERE IS EITHER A PROBLEM WITH THE COMPUTER SYSTEM OR KIA IS RUNNING SOME KIND OF A SCAM. THE SERVICE ADVISOR TOLD ME IT WOULD COST ME OVER 1200 DOLLARS PLUS THE TOW BILL TO FIX THE CAR, TOTAL OF 1400 + DOLLARS. I DON'T THINK IT'S RIGHT THAT I HAVE TO PAY FOR A CONSUMER SAFETY RECALL. IF I WOULD HAVE BEEN ON THE HIGHWAY DOING 70 MPH WHEN THIS HAPPENED MY WIFE AND I COULD HAVE EASILY BEEN KILLED. I THANK GOD THIS DIDN'T HAPPEN..I TALKED TO THE SERVICE ADVISOR AND HE TOLD ME THAT THE COMPUTER SHOWED ABSOLUTELY NO CODES AT ALL. ACCORDING TO THAT MY CAR SHOULD BE RUNNING FINE, BUT IT IS NOT. SOMETHING IS WRONG IN THE COMPUTER SYSTEM TO NOT SHOW ANYTHING AND MY CONVERTER IS PLUGGED. THIS JUST IS NOT RIGHT. I WOULD APPRECIATE SOME ACTION ON THIS ISSUE. I HAVE A CASE NUMBER THROUGH KIA FOR THIS ISSUE. CASE NUMBER IS13177167. THEY SAID THEY COULD DO NOTHING ABOUT IT.
Mfg Campaign: 11209691
Recall Date: May 24, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TAMARA RECALL: MY CAR HAS BEEN LOSING OIL BUT DO NOT SEE OIL ANYWHERE. RECEIVED A RECALL LETTER REGARDING CATALYTIC CONVERTER NEEDING REPLACED. I TOOK IT TO THE DEALERSHIP. THEY REPLACED THE CONVERTER, GAVE ME AN OIL CHANGE AND REPLACED A PRESSURE VALVE. FOUR DAYS AFTER I RECEIVED MY CAR BACK, THERE WAS NO OIL IN THE ENGINE. I TOOK IT BACK TO KIA AND THEY ARE REFUSING TO REPLACE THE ENGINE.
Corrective Action:
TAMARA RECALL: MY CAR HAS BEEN LOSING OIL BUT DO NOT SEE OIL ANYWHERE. RECEIVED A RECALL LETTER REGARDING CATALYTIC CONVERTER NEEDING REPLACED. I TOOK IT TO THE DEALERSHIP. THEY REPLACED THE CONVERTER, GAVE ME AN OIL CHANGE AND REPLACED A PRESSURE VALVE. FOUR DAYS AFTER I RECEIVED MY CAR BACK, THERE WAS NO OIL IN THE ENGINE. I TOOK IT BACK TO KIA AND THEY ARE REFUSING TO REPLACE THE ENGINE.
Additional Notes:
TAMARA RECALL: MY CAR HAS BEEN LOSING OIL BUT DO NOT SEE OIL ANYWHERE. RECEIVED A RECALL LETTER REGARDING CATALYTIC CONVERTER NEEDING REPLACED. I TOOK IT TO THE DEALERSHIP. THEY REPLACED THE CONVERTER, GAVE ME AN OIL CHANGE AND REPLACED A PRESSURE VALVE. FOUR DAYS AFTER I RECEIVED MY CAR BACK, THERE WAS NO OIL IN THE ENGINE. I TOOK IT BACK TO KIA AND THEY ARE REFUSING TO REPLACE THE ENGINE.
Mfg Campaign: 11209534
Recall Date: May 23, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SOUL. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT LEVER INDEPENDENTLY MOVED OUT OF THE DRIVE GEAR INTO NEUTRAL. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER MOVED TO THE LEFT OF THE DRIVE INDICATOR DESIGNATION AND THE VEHICLE LOST POWER. THE CONTACT COASTED THE VEHICLE OFF THE ROADWAY. WHEN THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO DELAND KIA (LOCATED AT 2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE CODES WERE RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13150055. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SOUL. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT LEVER INDEPENDENTLY MOVED OUT OF THE DRIVE GEAR INTO NEUTRAL. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER MOVED TO THE LEFT OF THE DRIVE INDICATOR DESIGNATION AND THE VEHICLE LOST POWER. THE CONTACT COASTED THE VEHICLE OFF THE ROADWAY. WHEN THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO DELAND KIA (LOCATED AT 2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE CODES WERE RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13150055. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SOUL. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT LEVER INDEPENDENTLY MOVED OUT OF THE DRIVE GEAR INTO NEUTRAL. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER MOVED TO THE LEFT OF THE DRIVE INDICATOR DESIGNATION AND THE VEHICLE LOST POWER. THE CONTACT COASTED THE VEHICLE OFF THE ROADWAY. WHEN THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO DELAND KIA (LOCATED AT 2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE CODES WERE RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13150055. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11208008
Recall Date: May 16, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GOT LETTER (4/12/2019) STATING THAT THERE IS A RECALL ON THE CATALYTIC CONVERTER DID AS INSTRUCTED AND PUT IT IN THE COMPUTER. NOTHING. CALLED THEM TWICE STILL NOTHING. CASE NO. 13166847.THAT 'S ALL WE GOT
Corrective Action:
GOT LETTER (4/12/2019) STATING THAT THERE IS A RECALL ON THE CATALYTIC CONVERTER DID AS INSTRUCTED AND PUT IT IN THE COMPUTER. NOTHING. CALLED THEM TWICE STILL NOTHING. CASE NO. 13166847.THAT 'S ALL WE GOT
Additional Notes:
GOT LETTER (4/12/2019) STATING THAT THERE IS A RECALL ON THE CATALYTIC CONVERTER DID AS INSTRUCTED AND PUT IT IN THE COMPUTER. NOTHING. CALLED THEM TWICE STILL NOTHING. CASE NO. 13166847.THAT 'S ALL WE GOT
Mfg Campaign: 11208026
Recall Date: May 16, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL WON'T CRANK. THE LIGHTS, RADIO, AND AIR CONDITIONING WORKS. I WAS TOLD IT MAY BE THE ALTERNATOR.
Corrective Action:
I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL WON'T CRANK. THE LIGHTS, RADIO, AND AIR CONDITIONING WORKS. I WAS TOLD IT MAY BE THE ALTERNATOR.
Additional Notes:
I WAS DRIVING HOME FROM WORK AND MY CAR STARTED MAKING A CLICKING SOUND. A COUPLE MINUTES LATER IT SLOWED DOWN UNTIL IT COMPLETELY STOPPED. I'M THANKFUL I WAS PULLING UP IN FRONT OF MY HOUSE BEFORE THE CAR COMPLETELY DIED. I REPLACED THE BATTERY BUT IT STILL WON'T CRANK. THE LIGHTS, RADIO, AND AIR CONDITIONING WORKS. I WAS TOLD IT MAY BE THE ALTERNATOR.
Mfg Campaign: 11208048
Recall Date: May 16, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11206184
Recall Date: May 8, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS NOT PROPERLY STAYING IN GEAR AND INADVERTENTLY VEERED TO THE LEFT. THE FAILURE WAS CAUSING THE CONTACT TO HAVE TO MANEUVER THE GEAR SHIFT AND APPLY THE BRAKES TO PREVENT A CRASH. DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR TEST DRIVEN TO DUPLICATE THE FAILURE. THE DEALER ASKED THE VEHICLE OWNER TO VIDEO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS WAITING TO DETERMINE IF THE DEALER WOULD PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS NOT PROPERLY STAYING IN GEAR AND INADVERTENTLY VEERED TO THE LEFT. THE FAILURE WAS CAUSING THE CONTACT TO HAVE TO MANEUVER THE GEAR SHIFT AND APPLY THE BRAKES TO PREVENT A CRASH. DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR TEST DRIVEN TO DUPLICATE THE FAILURE. THE DEALER ASKED THE VEHICLE OWNER TO VIDEO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS WAITING TO DETERMINE IF THE DEALER WOULD PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS NOT PROPERLY STAYING IN GEAR AND INADVERTENTLY VEERED TO THE LEFT. THE FAILURE WAS CAUSING THE CONTACT TO HAVE TO MANEUVER THE GEAR SHIFT AND APPLY THE BRAKES TO PREVENT A CRASH. DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR TEST DRIVEN TO DUPLICATE THE FAILURE. THE DEALER ASKED THE VEHICLE OWNER TO VIDEO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS WAITING TO DETERMINE IF THE DEALER WOULD PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11206221
Recall Date: May 8, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS MILEAGE STATED IS NOWHERE EVEN CLOSE TO WHAT'S STATED ON EITHER CITY OR HIGHWAY. I WOULD GUESS 10-15% OFF
Corrective Action:
GAS MILEAGE STATED IS NOWHERE EVEN CLOSE TO WHAT'S STATED ON EITHER CITY OR HIGHWAY. I WOULD GUESS 10-15% OFF
Additional Notes:
GAS MILEAGE STATED IS NOWHERE EVEN CLOSE TO WHAT'S STATED ON EITHER CITY OR HIGHWAY. I WOULD GUESS 10-15% OFF
Mfg Campaign: 11205900
Recall Date: May 6, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Corrective Action:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Additional Notes:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Mfg Campaign: 11205897
Recall Date: May 6, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Corrective Action:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Additional Notes:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Mfg Campaign: 11205897
Recall Date: May 6, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Corrective Action:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Additional Notes:
1ST ISSUE THE MALFUNCTION INDICATOR LAMP CAME ON. CAR HAS 44K MILES ON IT. THE CAR HAS LOSS OF POWER AND CUTS OFF WHEN TRYING TO ACCELERATE. THE GAS MILEAGE HAS DROPPED CONSIDERABLY AND THE ENGINE IS RUNNING EXTREMELY HOT
Mfg Campaign: 11205897
Recall Date: May 6, 2019
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