Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Consumer Complaints
235 ComplaintsKia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I GOT INTO AN ACCIDENT ON A CROSS STREET INTERSECTION AT A STOP SIGN I LOOKED BOTH WAYS NO VEHICLE ON SITE UNTIL I STARTED TO CROSS OVER WHEN A DRIVER SPEAD DOWN THE ROAD AND HIT ME THE WHOLE FRONT END OF THE SOUL IS GONE THE CAR IS A TOTAL LOSS. NOT ONE AIRBAG DEPLOYED (NOT EVEN ONE DEPLOYED). I SUSTAINED CHEST INJURY AND BREAST INJURY I WAS RUSHED TO THE HOSPITAL AND CHECKED FOR CHEST PAINS XRAYS REVEALED INTERNAL BRUISES. MY CHEST BREAST AND PART OF MY STOMACH ARE BLACK AND BLUE
Corrective Action:
I GOT INTO AN ACCIDENT ON A CROSS STREET INTERSECTION AT A STOP SIGN I LOOKED BOTH WAYS NO VEHICLE ON SITE UNTIL I STARTED TO CROSS OVER WHEN A DRIVER SPEAD DOWN THE ROAD AND HIT ME THE WHOLE FRONT END OF THE SOUL IS GONE THE CAR IS A TOTAL LOSS. NOT ONE AIRBAG DEPLOYED (NOT EVEN ONE DEPLOYED). I SUSTAINED CHEST INJURY AND BREAST INJURY I WAS RUSHED TO THE HOSPITAL AND CHECKED FOR CHEST PAINS XRAYS REVEALED INTERNAL BRUISES. MY CHEST BREAST AND PART OF MY STOMACH ARE BLACK AND BLUE
Additional Notes:
I GOT INTO AN ACCIDENT ON A CROSS STREET INTERSECTION AT A STOP SIGN I LOOKED BOTH WAYS NO VEHICLE ON SITE UNTIL I STARTED TO CROSS OVER WHEN A DRIVER SPEAD DOWN THE ROAD AND HIT ME THE WHOLE FRONT END OF THE SOUL IS GONE THE CAR IS A TOTAL LOSS. NOT ONE AIRBAG DEPLOYED (NOT EVEN ONE DEPLOYED). I SUSTAINED CHEST INJURY AND BREAST INJURY I WAS RUSHED TO THE HOSPITAL AND CHECKED FOR CHEST PAINS XRAYS REVEALED INTERNAL BRUISES. MY CHEST BREAST AND PART OF MY STOMACH ARE BLACK AND BLUE
Mfg Campaign: 11176640
Recall Date: Feb 12, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED THE VEHICLE TO MAKE SURE THAT IT WAS IN GEAR. WHILE THE CONTACT ATTEMPTED TO PARK IN FRONT OF HER HOUSE, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THE FRONT OF THE HOUSE. THE FRONT DRIVER'S AIR BAG DEPLOYED. THE DRIVER SUSTAINED A BROKEN NOSE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED THE VEHICLE TO MAKE SURE THAT IT WAS IN GEAR. WHILE THE CONTACT ATTEMPTED TO PARK IN FRONT OF HER HOUSE, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THE FRONT OF THE HOUSE. THE FRONT DRIVER'S AIR BAG DEPLOYED. THE DRIVER SUSTAINED A BROKEN NOSE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED THE VEHICLE TO MAKE SURE THAT IT WAS IN GEAR. WHILE THE CONTACT ATTEMPTED TO PARK IN FRONT OF HER HOUSE, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THE FRONT OF THE HOUSE. THE FRONT DRIVER'S AIR BAG DEPLOYED. THE DRIVER SUSTAINED A BROKEN NOSE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11172782
Recall Date: Jan 29, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR WAS PARKED IN A PUBLIC PARKING LOT, WITH NO ONE AROUND IT, WHEN THE ENGINE CAUGHT FIRE AND DESTROYED THE ENGINE COMPARTMENT. FIRE INSPECTOR STATED CAUSE OF THE FIRE COULD NOT BE DETERMINED.
Corrective Action:
THE CAR WAS PARKED IN A PUBLIC PARKING LOT, WITH NO ONE AROUND IT, WHEN THE ENGINE CAUGHT FIRE AND DESTROYED THE ENGINE COMPARTMENT. FIRE INSPECTOR STATED CAUSE OF THE FIRE COULD NOT BE DETERMINED.
Additional Notes:
THE CAR WAS PARKED IN A PUBLIC PARKING LOT, WITH NO ONE AROUND IT, WHEN THE ENGINE CAUGHT FIRE AND DESTROYED THE ENGINE COMPARTMENT. FIRE INSPECTOR STATED CAUSE OF THE FIRE COULD NOT BE DETERMINED.
Mfg Campaign: 11150429
Recall Date: Nov 9, 2018
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Corrective Action:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Additional Notes:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Mfg Campaign: 11144286
Recall Date: Oct 31, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Corrective Action:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Additional Notes:
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Mfg Campaign: 11144286
Recall Date: Oct 31, 2018
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE CONTACT'S WIFE WAS DRIVING 60 MPH WITH THE HEATER ACTIVATED, STEAM APPEARED FROM THE HEATER VENTS AND FOGGED UP ALL THE WINDOWS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SOMETHING MUST HAVE ENTERED INTO THE DRAIN LINE. THE MANUFACTURER RECOMMENDED THAT THE CONTACT VISIT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE CONTACT'S WIFE WAS DRIVING 60 MPH WITH THE HEATER ACTIVATED, STEAM APPEARED FROM THE HEATER VENTS AND FOGGED UP ALL THE WINDOWS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SOMETHING MUST HAVE ENTERED INTO THE DRAIN LINE. THE MANUFACTURER RECOMMENDED THAT THE CONTACT VISIT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE THE CONTACT'S WIFE WAS DRIVING 60 MPH WITH THE HEATER ACTIVATED, STEAM APPEARED FROM THE HEATER VENTS AND FOGGED UP ALL THE WINDOWS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SOMETHING MUST HAVE ENTERED INTO THE DRAIN LINE. THE MANUFACTURER RECOMMENDED THAT THE CONTACT VISIT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11139248
Recall Date: Oct 9, 2018
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
REAR RIGHT TIRE BLEW UP IN THE MIDDLE OF THE HIGHWAY GOING ABOUT 60MPH WITH NO WARNING (NO LOW PRESSURE SIGN), NO EXTERNAL FACTORS (DID NOT RUN OVER ANYTHING). CAUSED THE CAR TO SPIN OUT OF CONTROL, BUT DID NOT HIT ANYTHING. VEHICLE HAS NEXEN TIRES.
Corrective Action:
REAR RIGHT TIRE BLEW UP IN THE MIDDLE OF THE HIGHWAY GOING ABOUT 60MPH WITH NO WARNING (NO LOW PRESSURE SIGN), NO EXTERNAL FACTORS (DID NOT RUN OVER ANYTHING). CAUSED THE CAR TO SPIN OUT OF CONTROL, BUT DID NOT HIT ANYTHING. VEHICLE HAS NEXEN TIRES.
Additional Notes:
REAR RIGHT TIRE BLEW UP IN THE MIDDLE OF THE HIGHWAY GOING ABOUT 60MPH WITH NO WARNING (NO LOW PRESSURE SIGN), NO EXTERNAL FACTORS (DID NOT RUN OVER ANYTHING). CAUSED THE CAR TO SPIN OUT OF CONTROL, BUT DID NOT HIT ANYTHING. VEHICLE HAS NEXEN TIRES.
Mfg Campaign: 11131703
Recall Date: Sep 26, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.
Corrective Action:
I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.
Additional Notes:
I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.
Mfg Campaign: 11129352
Recall Date: Sep 13, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Corrective Action:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Additional Notes:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Mfg Campaign: 11113971
Recall Date: Jul 26, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Corrective Action:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Additional Notes:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Mfg Campaign: 11113971
Recall Date: Jul 26, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Corrective Action:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Additional Notes:
FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF CREATES AN ANTICIPATION EVENT. 2ND, THE HARD ACCELERATION WHEN IT ENGAGES COULD RESULT IN REAR-ENDING SOMEONE. THE ATTACHED DOCUMENTS REPRESENT THE WORK ORDER AND DESCRIPTION OF THE NEW TRANSMISSION. THIS IS A BULLETIN EXPLAINING THE DRIVABILITY CONCERNS, HOWEVER, IT DOES NOT REFLECT THE HESITATION ISSUE.
Mfg Campaign: 11113971
Recall Date: Jul 26, 2018
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Corrective Action:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Additional Notes:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Mfg Campaign: 11113338
Recall Date: Jul 24, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Corrective Action:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Additional Notes:
BRAKES FAILED. WAS PUMPING PEDLE, NO BRAKES WHATSOEVER AND REARENDED DRIVER INFRONT OF ME AIRBAGS DID NOT DEPLOY
Mfg Campaign: 11113338
Recall Date: Jul 24, 2018
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
WE WERE HIT IN REAR BY A TRUCK. MY WIFE AND I WENT FORWARD TO ALMOST THE DASH AND STEERING WHEEL, THE BELTS NEVER CAUGHT. I CALLED KIA TALKED TO OFFICE IN CALIFORNIA HE SAID THEY SHOULD HAVE CAUGHT. TOOK TO KIA DEALER HAS ADVISED AND THEY SAID IT WORKED FINE. THEY ADJUSTED BECAUSE NOW YOU PULL A LITTLE WAYS THEY LOCK. THE SERVER WRITER SAID THE TECH TOLD HIM THEY WOULD NOT LOCK FOR BEING HIT IN REAR. TALKED TO CALIFORNIA AGAIN THE SAME PERSON AND HE SAID THEY WOULD NOT LOCK BECAUSE WE WENT BACK FIRST AND THEN FORWARD. WE WAS STOPPED AT A YIELD SIGN FOR TRAFFIC ON A HIGHWAY WAITING TO GO TO ANOTHER HIGHWAY WHEN WE WERE HIT.
Corrective Action:
WE WERE HIT IN REAR BY A TRUCK. MY WIFE AND I WENT FORWARD TO ALMOST THE DASH AND STEERING WHEEL, THE BELTS NEVER CAUGHT. I CALLED KIA TALKED TO OFFICE IN CALIFORNIA HE SAID THEY SHOULD HAVE CAUGHT. TOOK TO KIA DEALER HAS ADVISED AND THEY SAID IT WORKED FINE. THEY ADJUSTED BECAUSE NOW YOU PULL A LITTLE WAYS THEY LOCK. THE SERVER WRITER SAID THE TECH TOLD HIM THEY WOULD NOT LOCK FOR BEING HIT IN REAR. TALKED TO CALIFORNIA AGAIN THE SAME PERSON AND HE SAID THEY WOULD NOT LOCK BECAUSE WE WENT BACK FIRST AND THEN FORWARD. WE WAS STOPPED AT A YIELD SIGN FOR TRAFFIC ON A HIGHWAY WAITING TO GO TO ANOTHER HIGHWAY WHEN WE WERE HIT.
Additional Notes:
WE WERE HIT IN REAR BY A TRUCK. MY WIFE AND I WENT FORWARD TO ALMOST THE DASH AND STEERING WHEEL, THE BELTS NEVER CAUGHT. I CALLED KIA TALKED TO OFFICE IN CALIFORNIA HE SAID THEY SHOULD HAVE CAUGHT. TOOK TO KIA DEALER HAS ADVISED AND THEY SAID IT WORKED FINE. THEY ADJUSTED BECAUSE NOW YOU PULL A LITTLE WAYS THEY LOCK. THE SERVER WRITER SAID THE TECH TOLD HIM THEY WOULD NOT LOCK FOR BEING HIT IN REAR. TALKED TO CALIFORNIA AGAIN THE SAME PERSON AND HE SAID THEY WOULD NOT LOCK BECAUSE WE WENT BACK FIRST AND THEN FORWARD. WE WAS STOPPED AT A YIELD SIGN FOR TRAFFIC ON A HIGHWAY WAITING TO GO TO ANOTHER HIGHWAY WHEN WE WERE HIT.
Mfg Campaign: 11101360
Recall Date: Jun 12, 2018
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
OUR BRAND NEW 2018 CAR ON THE MARKET HAS A TIRE MOBILITY KIT. THIS KIT ONLY SEALS A PUNCTURE & COMPRESSES FOR A SHORT TERM TRIP TO A LOCAL GARAGE. AS YOU WELL KNOW, MORE THAN A PUNCTURE CAN OCCUR WHILE DRIVING. NO SPARE WELLS ("BUT DONUTS ONLY" ALONG WITH A JACK AT EXTRA COST) ARE BUILT TO ACTUALLY HOLD A REAL SPARE TIRE. THERE ARE CIRCUMSTANCES ALL AROUND THIS COUNTRY OF INADEQUATE COVERAGE OF CELL PHONE SERVICES, NOT TO MENTION TIRE SITUATIONS OTHER THAN PUNCTURES. MAY I ASK YOU HOW YOUR AGENCY CONSIDER THIS METHOD OF EMERGENCY REPAIR CONSIDERED SAFE FOR CONSUMERS? THIS SYSTEM OF SAFETY SHOULD TAKE HIGHEST PRIORITY! SOMEONE NEEDS TO ADDRESS THIS INADEQUATE APPROACH TO THE PROBLEM.SHAME ON YOUR NEGLIGENCE!!!
Corrective Action:
OUR BRAND NEW 2018 CAR ON THE MARKET HAS A TIRE MOBILITY KIT. THIS KIT ONLY SEALS A PUNCTURE & COMPRESSES FOR A SHORT TERM TRIP TO A LOCAL GARAGE. AS YOU WELL KNOW, MORE THAN A PUNCTURE CAN OCCUR WHILE DRIVING. NO SPARE WELLS ("BUT DONUTS ONLY" ALONG WITH A JACK AT EXTRA COST) ARE BUILT TO ACTUALLY HOLD A REAL SPARE TIRE. THERE ARE CIRCUMSTANCES ALL AROUND THIS COUNTRY OF INADEQUATE COVERAGE OF CELL PHONE SERVICES, NOT TO MENTION TIRE SITUATIONS OTHER THAN PUNCTURES. MAY I ASK YOU HOW YOUR AGENCY CONSIDER THIS METHOD OF EMERGENCY REPAIR CONSIDERED SAFE FOR CONSUMERS? THIS SYSTEM OF SAFETY SHOULD TAKE HIGHEST PRIORITY! SOMEONE NEEDS TO ADDRESS THIS INADEQUATE APPROACH TO THE PROBLEM.SHAME ON YOUR NEGLIGENCE!!!
Additional Notes:
OUR BRAND NEW 2018 CAR ON THE MARKET HAS A TIRE MOBILITY KIT. THIS KIT ONLY SEALS A PUNCTURE & COMPRESSES FOR A SHORT TERM TRIP TO A LOCAL GARAGE. AS YOU WELL KNOW, MORE THAN A PUNCTURE CAN OCCUR WHILE DRIVING. NO SPARE WELLS ("BUT DONUTS ONLY" ALONG WITH A JACK AT EXTRA COST) ARE BUILT TO ACTUALLY HOLD A REAL SPARE TIRE. THERE ARE CIRCUMSTANCES ALL AROUND THIS COUNTRY OF INADEQUATE COVERAGE OF CELL PHONE SERVICES, NOT TO MENTION TIRE SITUATIONS OTHER THAN PUNCTURES. MAY I ASK YOU HOW YOUR AGENCY CONSIDER THIS METHOD OF EMERGENCY REPAIR CONSIDERED SAFE FOR CONSUMERS? THIS SYSTEM OF SAFETY SHOULD TAKE HIGHEST PRIORITY! SOMEONE NEEDS TO ADDRESS THIS INADEQUATE APPROACH TO THE PROBLEM.SHAME ON YOUR NEGLIGENCE!!!
Mfg Campaign: 11082237
Recall Date: Mar 30, 2018
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