Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Consumer Complaints
142 ComplaintsKia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND GOING THROUGH AND INTERSECTION, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT-OF-WAY AND PULLED OUT INTO ONCOMING TRAFFIC. THE CONTACT DEPRESSED THE BRAKE PEDAL HOWEVER, THE VEHICLE CRASHED INTO THE DRIVER'S SIDE REAR OF THE OTHER VEHICLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAGS, PASSENGER'S SIDE AIR BAGS, AND FRONT AND REAR SIDE CURTAIN AIR BAGS IN HER VEHICLE FAILED TO DEPLOY. THE CONTACT STATED THAT THE OTHER DRIVER'S AIR BAGS DEPLOYED. THE CONTACT STATED THAT THERE WAS A PASSENGER SEATED IN THE FRONT PASSENGER'S SEAT, AND ALSO THREE PASSENGERS SEATED IN THE REAR SEAT OF THE VEHICLE. THE FRONT SEAT PASSENGER WAS UNINJURED. THE DRIVER'S SIDE REAR SEAT PASSENGER SUSTAINED BACK AND NECK INJURIES REQUIRING MEDICAL ATTENTION. THE REAR MIDDLE SEAT PASSENGER SUSTAINED INJURIES TO HIS LEGS AND KNEES. THE CONTACT STATED THAT TWO DAYS LATER THE MIDDLE SEAT PASSENGER HAD A HERNIA WHICH WAS ATTRIBUTED TO THE CRASH WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER'S SIDE REAR SEAT PASSENGER WAS UNABLE TO COMMUNICATE WHETHER OR NOT HE WAS INJURED DUE TO A MEDICAL CONDITION. THE DRIVER SUSTAINED INJURY TO THE CLAVICLE, RIGHT ELBOW, PAIN AND PRESSURE UNDERNEATH HER LEFT BREAST, UPPER CHEST AND UPPER BACK AND NECK PAIN, AND MIGRAINE HEADACHES REQUIRING MEDICAL ATTENTION. A POLCE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND GOING THROUGH AND INTERSECTION, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT-OF-WAY AND PULLED OUT INTO ONCOMING TRAFFIC. THE CONTACT DEPRESSED THE BRAKE PEDAL HOWEVER, THE VEHICLE CRASHED INTO THE DRIVER'S SIDE REAR OF THE OTHER VEHICLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAGS, PASSENGER'S SIDE AIR BAGS, AND FRONT AND REAR SIDE CURTAIN AIR BAGS IN HER VEHICLE FAILED TO DEPLOY. THE CONTACT STATED THAT THE OTHER DRIVER'S AIR BAGS DEPLOYED. THE CONTACT STATED THAT THERE WAS A PASSENGER SEATED IN THE FRONT PASSENGER'S SEAT, AND ALSO THREE PASSENGERS SEATED IN THE REAR SEAT OF THE VEHICLE. THE FRONT SEAT PASSENGER WAS UNINJURED. THE DRIVER'S SIDE REAR SEAT PASSENGER SUSTAINED BACK AND NECK INJURIES REQUIRING MEDICAL ATTENTION. THE REAR MIDDLE SEAT PASSENGER SUSTAINED INJURIES TO HIS LEGS AND KNEES. THE CONTACT STATED THAT TWO DAYS LATER THE MIDDLE SEAT PASSENGER HAD A HERNIA WHICH WAS ATTRIBUTED TO THE CRASH WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER'S SIDE REAR SEAT PASSENGER WAS UNABLE TO COMMUNICATE WHETHER OR NOT HE WAS INJURED DUE TO A MEDICAL CONDITION. THE DRIVER SUSTAINED INJURY TO THE CLAVICLE, RIGHT ELBOW, PAIN AND PRESSURE UNDERNEATH HER LEFT BREAST, UPPER CHEST AND UPPER BACK AND NECK PAIN, AND MIGRAINE HEADACHES REQUIRING MEDICAL ATTENTION. A POLCE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND GOING THROUGH AND INTERSECTION, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT-OF-WAY AND PULLED OUT INTO ONCOMING TRAFFIC. THE CONTACT DEPRESSED THE BRAKE PEDAL HOWEVER, THE VEHICLE CRASHED INTO THE DRIVER'S SIDE REAR OF THE OTHER VEHICLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAGS, PASSENGER'S SIDE AIR BAGS, AND FRONT AND REAR SIDE CURTAIN AIR BAGS IN HER VEHICLE FAILED TO DEPLOY. THE CONTACT STATED THAT THE OTHER DRIVER'S AIR BAGS DEPLOYED. THE CONTACT STATED THAT THERE WAS A PASSENGER SEATED IN THE FRONT PASSENGER'S SEAT, AND ALSO THREE PASSENGERS SEATED IN THE REAR SEAT OF THE VEHICLE. THE FRONT SEAT PASSENGER WAS UNINJURED. THE DRIVER'S SIDE REAR SEAT PASSENGER SUSTAINED BACK AND NECK INJURIES REQUIRING MEDICAL ATTENTION. THE REAR MIDDLE SEAT PASSENGER SUSTAINED INJURIES TO HIS LEGS AND KNEES. THE CONTACT STATED THAT TWO DAYS LATER THE MIDDLE SEAT PASSENGER HAD A HERNIA WHICH WAS ATTRIBUTED TO THE CRASH WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER'S SIDE REAR SEAT PASSENGER WAS UNABLE TO COMMUNICATE WHETHER OR NOT HE WAS INJURED DUE TO A MEDICAL CONDITION. THE DRIVER SUSTAINED INJURY TO THE CLAVICLE, RIGHT ELBOW, PAIN AND PRESSURE UNDERNEATH HER LEFT BREAST, UPPER CHEST AND UPPER BACK AND NECK PAIN, AND MIGRAINE HEADACHES REQUIRING MEDICAL ATTENTION. A POLCE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Mfg Campaign: 11377518
Recall Date: Dec 2, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Corrective Action:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Additional Notes:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Mfg Campaign: 11373146
Recall Date: Nov 5, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Corrective Action:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Additional Notes:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Mfg Campaign: 11373146
Recall Date: Nov 5, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Corrective Action:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Additional Notes:
DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT. STILL HAPPENING IN ALL 3 DRIVE MODES ECO, NORMAL AND SPORT. DEALERSHIP TOLD US JUST DON'T DRIVE IN ECO WELL NOW ALL MODES DO IT.
Mfg Campaign: 11373146
Recall Date: Nov 5, 2020
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
Corrective Action:
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
Additional Notes:
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
Mfg Campaign: 11354562
Recall Date: Sep 12, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE IN PARK OR WHEN DRIVING AND THE BRAKES ARE PUSHED DOWN FOR RED LIGHTS AND SUCH THE CAR WILL SHAKE AND 'SKIP' UNCONTROLLABLY.
Corrective Action:
WHILE IN PARK OR WHEN DRIVING AND THE BRAKES ARE PUSHED DOWN FOR RED LIGHTS AND SUCH THE CAR WILL SHAKE AND 'SKIP' UNCONTROLLABLY.
Additional Notes:
WHILE IN PARK OR WHEN DRIVING AND THE BRAKES ARE PUSHED DOWN FOR RED LIGHTS AND SUCH THE CAR WILL SHAKE AND 'SKIP' UNCONTROLLABLY.
Mfg Campaign: 11343788
Recall Date: Aug 6, 2020
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE STALLS AND NO RESPONSE WHEN GAS PEDAL IS DEPRESSED, AFTER ABOUT 4 OR 5 SECONDS THE ENGINE RESPONDS TO GAS PEDAL. THIS HAPPENS AT SPEEDS OF LESS THAN 5 MPH WHEN TURNING OR IN STOP AND GO TRAFFIC. WHEN TURNING ACROSS ONCOMING TRAFFIC AND IT HAPPENS, THEN IT IS A SAFETY PROBLEM. I HAVE NOT TAKEN VEHICLE IN TO DEALER YET.
Corrective Action:
THE VEHICLE STALLS AND NO RESPONSE WHEN GAS PEDAL IS DEPRESSED, AFTER ABOUT 4 OR 5 SECONDS THE ENGINE RESPONDS TO GAS PEDAL. THIS HAPPENS AT SPEEDS OF LESS THAN 5 MPH WHEN TURNING OR IN STOP AND GO TRAFFIC. WHEN TURNING ACROSS ONCOMING TRAFFIC AND IT HAPPENS, THEN IT IS A SAFETY PROBLEM. I HAVE NOT TAKEN VEHICLE IN TO DEALER YET.
Additional Notes:
THE VEHICLE STALLS AND NO RESPONSE WHEN GAS PEDAL IS DEPRESSED, AFTER ABOUT 4 OR 5 SECONDS THE ENGINE RESPONDS TO GAS PEDAL. THIS HAPPENS AT SPEEDS OF LESS THAN 5 MPH WHEN TURNING OR IN STOP AND GO TRAFFIC. WHEN TURNING ACROSS ONCOMING TRAFFIC AND IT HAPPENS, THEN IT IS A SAFETY PROBLEM. I HAVE NOT TAKEN VEHICLE IN TO DEALER YET.
Mfg Campaign: 11288532
Recall Date: Dec 11, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER STARTING THE CAR AND PLACING THE CAR INTO REVERSE OR DRIVE THE CAR SHUTTERS OR SHAKES HORRIBLY TO THE POINT IT SHUTS OFF/ DIES. ONE TIME IT DID SHUT OFF ON ME I HAVE ALSO NOTICED THAT TURNING ON THE A.C. AT IDLE SOMETIMES MIMICS THE ENGINE SHUTTER/SHAKING OR THIS COULD BE LINKED TO TWO DIFFERENT THINGS
Corrective Action:
AFTER STARTING THE CAR AND PLACING THE CAR INTO REVERSE OR DRIVE THE CAR SHUTTERS OR SHAKES HORRIBLY TO THE POINT IT SHUTS OFF/ DIES. ONE TIME IT DID SHUT OFF ON ME I HAVE ALSO NOTICED THAT TURNING ON THE A.C. AT IDLE SOMETIMES MIMICS THE ENGINE SHUTTER/SHAKING OR THIS COULD BE LINKED TO TWO DIFFERENT THINGS
Additional Notes:
AFTER STARTING THE CAR AND PLACING THE CAR INTO REVERSE OR DRIVE THE CAR SHUTTERS OR SHAKES HORRIBLY TO THE POINT IT SHUTS OFF/ DIES. ONE TIME IT DID SHUT OFF ON ME I HAVE ALSO NOTICED THAT TURNING ON THE A.C. AT IDLE SOMETIMES MIMICS THE ENGINE SHUTTER/SHAKING OR THIS COULD BE LINKED TO TWO DIFFERENT THINGS
Mfg Campaign: 11278178
Recall Date: Nov 4, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I CAN BE STOPED ON THE ROAD WITH THE BREAK PEDAL PUSHED ALL THE WAY AND THE CAR STILL MOVES FORWARD. AT SOME POINTS AT STOP LIGHTS I PUT MY CAR IN PARK SO IT WON'T MOVE FORWARD. THIS HAS HAPPEN A LOT SINCE I HAVE BOUGHT THE CAR IN OCTOBER OF 2018.
Corrective Action:
I CAN BE STOPED ON THE ROAD WITH THE BREAK PEDAL PUSHED ALL THE WAY AND THE CAR STILL MOVES FORWARD. AT SOME POINTS AT STOP LIGHTS I PUT MY CAR IN PARK SO IT WON'T MOVE FORWARD. THIS HAS HAPPEN A LOT SINCE I HAVE BOUGHT THE CAR IN OCTOBER OF 2018.
Additional Notes:
I CAN BE STOPED ON THE ROAD WITH THE BREAK PEDAL PUSHED ALL THE WAY AND THE CAR STILL MOVES FORWARD. AT SOME POINTS AT STOP LIGHTS I PUT MY CAR IN PARK SO IT WON'T MOVE FORWARD. THIS HAS HAPPEN A LOT SINCE I HAVE BOUGHT THE CAR IN OCTOBER OF 2018.
Mfg Campaign: 11258855
Recall Date: Sep 29, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Corrective Action:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Additional Notes:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Mfg Campaign: 11245086
Recall Date: Aug 19, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Corrective Action:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Additional Notes:
DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR WAS NOT HANDELED PROFESSIONALLY HENCE THE CAUSE OF MY PROBLEM
Mfg Campaign: 11245086
Recall Date: Aug 19, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Corrective Action:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Additional Notes:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Mfg Campaign: 11223093
Recall Date: Jun 28, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Corrective Action:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Additional Notes:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Mfg Campaign: 11223093
Recall Date: Jun 28, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Corrective Action:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Additional Notes:
I HAVE A TOTALED CAR DUE TO A WRECK. THE AIRBAGS DID NOT DEPLOY EVEN THOUGH THE CAR WAS HIT MULTIPLE TIMES EXTREMELY HARD.
Mfg Campaign: 11223093
Recall Date: Jun 28, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR WAS PARKED UNDER CARPORT ALL NIGHT. GOT IN THIS AFTERNOON TO GO GROCERY SHOPPING, STARTED CAR, CLOSED DRIVER'S DOOR AND THE REAR HATCHBACK WINDSHIELD EXPLODED. IT DID NOT IMPLODE, IT EXPLODED. NO BODY DAMAGE, NO TREE LIMB, NO ROCK, NOTHING HIT OR TOUCHEF THE CAR WHILE UNDER CARPORT. CAR WAS STATIONARY WHEN THIS HAPPENED. I TOOK PICTURES AND VIDEO WITH MY PHONE.
Corrective Action:
CAR WAS PARKED UNDER CARPORT ALL NIGHT. GOT IN THIS AFTERNOON TO GO GROCERY SHOPPING, STARTED CAR, CLOSED DRIVER'S DOOR AND THE REAR HATCHBACK WINDSHIELD EXPLODED. IT DID NOT IMPLODE, IT EXPLODED. NO BODY DAMAGE, NO TREE LIMB, NO ROCK, NOTHING HIT OR TOUCHEF THE CAR WHILE UNDER CARPORT. CAR WAS STATIONARY WHEN THIS HAPPENED. I TOOK PICTURES AND VIDEO WITH MY PHONE.
Additional Notes:
CAR WAS PARKED UNDER CARPORT ALL NIGHT. GOT IN THIS AFTERNOON TO GO GROCERY SHOPPING, STARTED CAR, CLOSED DRIVER'S DOOR AND THE REAR HATCHBACK WINDSHIELD EXPLODED. IT DID NOT IMPLODE, IT EXPLODED. NO BODY DAMAGE, NO TREE LIMB, NO ROCK, NOTHING HIT OR TOUCHEF THE CAR WHILE UNDER CARPORT. CAR WAS STATIONARY WHEN THIS HAPPENED. I TOOK PICTURES AND VIDEO WITH MY PHONE.
Mfg Campaign: 11196071
Recall Date: Apr 13, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE BRAKING, THE BRAKE PEDAL IS GOING TO THE FLOOR BOARD: SCARY. NOT EVERY TIME--INTERMITTENTLY. WHAT IF THE BRAKES FAIL ALTOGETHER? WE BOUGHT THE CAR NEW AND WITHIN THE FIRST 400 MILES EXPERIENCED THE PROBLEM. IT WAS IN THE SHOP FROM 3/16 TO 3/21 THEY REPLACED THE MASTER CYLINDER AND CYLINDER ASSEMBLY. THEY FINISHED IT JUST IN TIME FOR MY HUSBAND'S PLANNED VACATION. THE VACATION INCLUDED DRIVING THE KIA OVER 2000 MILES. ON THE WAY BACK, STILL OVER 700 MILES FROM HOME AND JUST PRIOR TO TRAVELLING THROUGH THE SMOKEY'S, THE BRAKES HAVE THE SAME PROBLEM. I'M TYPING THIS AS I FRET ABOUT WHETHER HE WILL MAKE IT HOME SAFELY. I CALLED THE SHOP HE IS SCHEDULED TO GO BACK IN ON MONDAY. I HOPE HE MAKES IT HOME SAFELY TO GET TO THAT APPOINTMENT AND THAT THEY CAN REALLY CORRECT THE PROBLEM.
Corrective Action:
WHILE BRAKING, THE BRAKE PEDAL IS GOING TO THE FLOOR BOARD: SCARY. NOT EVERY TIME--INTERMITTENTLY. WHAT IF THE BRAKES FAIL ALTOGETHER? WE BOUGHT THE CAR NEW AND WITHIN THE FIRST 400 MILES EXPERIENCED THE PROBLEM. IT WAS IN THE SHOP FROM 3/16 TO 3/21 THEY REPLACED THE MASTER CYLINDER AND CYLINDER ASSEMBLY. THEY FINISHED IT JUST IN TIME FOR MY HUSBAND'S PLANNED VACATION. THE VACATION INCLUDED DRIVING THE KIA OVER 2000 MILES. ON THE WAY BACK, STILL OVER 700 MILES FROM HOME AND JUST PRIOR TO TRAVELLING THROUGH THE SMOKEY'S, THE BRAKES HAVE THE SAME PROBLEM. I'M TYPING THIS AS I FRET ABOUT WHETHER HE WILL MAKE IT HOME SAFELY. I CALLED THE SHOP HE IS SCHEDULED TO GO BACK IN ON MONDAY. I HOPE HE MAKES IT HOME SAFELY TO GET TO THAT APPOINTMENT AND THAT THEY CAN REALLY CORRECT THE PROBLEM.
Additional Notes:
WHILE BRAKING, THE BRAKE PEDAL IS GOING TO THE FLOOR BOARD: SCARY. NOT EVERY TIME--INTERMITTENTLY. WHAT IF THE BRAKES FAIL ALTOGETHER? WE BOUGHT THE CAR NEW AND WITHIN THE FIRST 400 MILES EXPERIENCED THE PROBLEM. IT WAS IN THE SHOP FROM 3/16 TO 3/21 THEY REPLACED THE MASTER CYLINDER AND CYLINDER ASSEMBLY. THEY FINISHED IT JUST IN TIME FOR MY HUSBAND'S PLANNED VACATION. THE VACATION INCLUDED DRIVING THE KIA OVER 2000 MILES. ON THE WAY BACK, STILL OVER 700 MILES FROM HOME AND JUST PRIOR TO TRAVELLING THROUGH THE SMOKEY'S, THE BRAKES HAVE THE SAME PROBLEM. I'M TYPING THIS AS I FRET ABOUT WHETHER HE WILL MAKE IT HOME SAFELY. I CALLED THE SHOP HE IS SCHEDULED TO GO BACK IN ON MONDAY. I HOPE HE MAKES IT HOME SAFELY TO GET TO THAT APPOINTMENT AND THAT THEY CAN REALLY CORRECT THE PROBLEM.
Mfg Campaign: 11192614
Recall Date: Mar 30, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT GLASS PANEL OF SUNROOF SHATTERED AND FAR RIGHT/LEFT CORNERS ARE CAVING IN
Corrective Action:
FRONT GLASS PANEL OF SUNROOF SHATTERED AND FAR RIGHT/LEFT CORNERS ARE CAVING IN
Additional Notes:
FRONT GLASS PANEL OF SUNROOF SHATTERED AND FAR RIGHT/LEFT CORNERS ARE CAVING IN
Mfg Campaign: 11191816
Recall Date: Mar 27, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.
Corrective Action:
WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.
Additional Notes:
WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.
Mfg Campaign: 11190832
Recall Date: Mar 22, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Corrective Action:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Additional Notes:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Mfg Campaign: 11184858
Recall Date: Mar 7, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Corrective Action:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Additional Notes:
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Mfg Campaign: 11184858
Recall Date: Mar 7, 2019
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Valencia, CA • 36 yrs
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