Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Consumer Complaints
182 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AFTER ECU UPGRADED UNDER "PRODUCT IMPROVEMENT CAMPAIGN", ENGINE SUFFERED SEVERE LOSS OF POWER WHILE TRAVELING AT HIGHWAY SPEED, LEADING TO RAPID LOSS OF SPEED. LESS THAN 9K MILES ON VEHICLE.
Corrective Action:
AFTER ECU UPGRADED UNDER "PRODUCT IMPROVEMENT CAMPAIGN", ENGINE SUFFERED SEVERE LOSS OF POWER WHILE TRAVELING AT HIGHWAY SPEED, LEADING TO RAPID LOSS OF SPEED. LESS THAN 9K MILES ON VEHICLE.
Additional Notes:
AFTER ECU UPGRADED UNDER "PRODUCT IMPROVEMENT CAMPAIGN", ENGINE SUFFERED SEVERE LOSS OF POWER WHILE TRAVELING AT HIGHWAY SPEED, LEADING TO RAPID LOSS OF SPEED. LESS THAN 9K MILES ON VEHICLE.
Mfg Campaign: 11190981
Recall Date: Mar 22, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Corrective Action:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Additional Notes:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Mfg Campaign: 11190511
Recall Date: Mar 21, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Corrective Action:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Additional Notes:
FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT.
Mfg Campaign: 11190511
Recall Date: Mar 21, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE FAILED TO RUN AT SPEED, DROPPED TO 20 MPH AND WOULD NOT MOVE ANY FASTER.
Corrective Action:
ENGINE FAILED TO RUN AT SPEED, DROPPED TO 20 MPH AND WOULD NOT MOVE ANY FASTER.
Additional Notes:
ENGINE FAILED TO RUN AT SPEED, DROPPED TO 20 MPH AND WOULD NOT MOVE ANY FASTER.
Mfg Campaign: 11187100
Recall Date: Mar 15, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Corrective Action:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Additional Notes:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Mfg Campaign: 11173712
Recall Date: Feb 2, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Corrective Action:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Additional Notes:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Mfg Campaign: 11173712
Recall Date: Feb 2, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Corrective Action:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Additional Notes:
I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL.
Mfg Campaign: 11173712
Recall Date: Feb 2, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11173197
Recall Date: Jan 31, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11173197
Recall Date: Jan 31, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11173197
Recall Date: Jan 31, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE WAS UPDATED REGARDING SOFTWARE , BUT ENGINE SHUT DOWN WHILE IN HWY OPERATION AT ACCELERATING SPEEDS AND IMMEDIATLY SHUT DOWN REDUCING SPEED TO 20 MPH MAY CAUSE FATAL ACCIDENT IF TRATOR TRAILER REAR ENDS YOU DURING THIS OCCURACE SINCE ONE WAS COMING UP OR TRAFFIC IN GENERAL CONSIDERING PEOPLE DON'T REACT ANYMORE. DEALERS SEAM RELUCTANT TO REPORTS THESE OCCURANCES.
Corrective Action:
ENGINE WAS UPDATED REGARDING SOFTWARE , BUT ENGINE SHUT DOWN WHILE IN HWY OPERATION AT ACCELERATING SPEEDS AND IMMEDIATLY SHUT DOWN REDUCING SPEED TO 20 MPH MAY CAUSE FATAL ACCIDENT IF TRATOR TRAILER REAR ENDS YOU DURING THIS OCCURACE SINCE ONE WAS COMING UP OR TRAFFIC IN GENERAL CONSIDERING PEOPLE DON'T REACT ANYMORE. DEALERS SEAM RELUCTANT TO REPORTS THESE OCCURANCES.
Additional Notes:
ENGINE WAS UPDATED REGARDING SOFTWARE , BUT ENGINE SHUT DOWN WHILE IN HWY OPERATION AT ACCELERATING SPEEDS AND IMMEDIATLY SHUT DOWN REDUCING SPEED TO 20 MPH MAY CAUSE FATAL ACCIDENT IF TRATOR TRAILER REAR ENDS YOU DURING THIS OCCURACE SINCE ONE WAS COMING UP OR TRAFFIC IN GENERAL CONSIDERING PEOPLE DON'T REACT ANYMORE. DEALERS SEAM RELUCTANT TO REPORTS THESE OCCURANCES.
Mfg Campaign: 11171075
Recall Date: Jan 20, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DRIVER EXPERIENCED INITIAL BOGGING DOWN ON ACCELERATION BEFORE NORMAL ACCELERATION OCCURRED. THERE HAVE BEEN TWO OCCURANCES THUS FAR. HAPPENED WHILE ONE FOOT ON BRAKE AND THE OTHER ON ACCELERATOR IN ORDER TO GET RAPID RESPONSE CHANGING LANES IN TRAFFIC AND OTHER WHILE MAKING LEFT TURN THROUGH TRAFFIC. VERY DANGEROUS TO EXPERIENCE BOGGING INSTEAD OF ACCELERATION. THIS WAS A RECALL PROBLEM WITH MY 2011 JEEP GC. REPLACED AN INTERNAL FUEL PUMP RELAY IN THE TIPM THAT CURED THE PROBLEM. SUSPECT KIA HAS THE SAME PROBLEM. I OWN A 2018 KIA SPORTAGE FE FWD W/ APPROX. 6500 MILES.
Corrective Action:
DRIVER EXPERIENCED INITIAL BOGGING DOWN ON ACCELERATION BEFORE NORMAL ACCELERATION OCCURRED. THERE HAVE BEEN TWO OCCURANCES THUS FAR. HAPPENED WHILE ONE FOOT ON BRAKE AND THE OTHER ON ACCELERATOR IN ORDER TO GET RAPID RESPONSE CHANGING LANES IN TRAFFIC AND OTHER WHILE MAKING LEFT TURN THROUGH TRAFFIC. VERY DANGEROUS TO EXPERIENCE BOGGING INSTEAD OF ACCELERATION. THIS WAS A RECALL PROBLEM WITH MY 2011 JEEP GC. REPLACED AN INTERNAL FUEL PUMP RELAY IN THE TIPM THAT CURED THE PROBLEM. SUSPECT KIA HAS THE SAME PROBLEM. I OWN A 2018 KIA SPORTAGE FE FWD W/ APPROX. 6500 MILES.
Additional Notes:
DRIVER EXPERIENCED INITIAL BOGGING DOWN ON ACCELERATION BEFORE NORMAL ACCELERATION OCCURRED. THERE HAVE BEEN TWO OCCURANCES THUS FAR. HAPPENED WHILE ONE FOOT ON BRAKE AND THE OTHER ON ACCELERATOR IN ORDER TO GET RAPID RESPONSE CHANGING LANES IN TRAFFIC AND OTHER WHILE MAKING LEFT TURN THROUGH TRAFFIC. VERY DANGEROUS TO EXPERIENCE BOGGING INSTEAD OF ACCELERATION. THIS WAS A RECALL PROBLEM WITH MY 2011 JEEP GC. REPLACED AN INTERNAL FUEL PUMP RELAY IN THE TIPM THAT CURED THE PROBLEM. SUSPECT KIA HAS THE SAME PROBLEM. I OWN A 2018 KIA SPORTAGE FE FWD W/ APPROX. 6500 MILES.
Mfg Campaign: 11165604
Recall Date: Jan 3, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAD MY KIA SPORTAGE OIL CHANGED, WAS TOLD MY A/C COMPRESSOR HOSE AT THE COMPRESSOR WAS LEAKING, CRIMP FIT, FACTORY DEFECT IS WHAT HE SAID
Corrective Action:
I HAD MY KIA SPORTAGE OIL CHANGED, WAS TOLD MY A/C COMPRESSOR HOSE AT THE COMPRESSOR WAS LEAKING, CRIMP FIT, FACTORY DEFECT IS WHAT HE SAID
Additional Notes:
I HAD MY KIA SPORTAGE OIL CHANGED, WAS TOLD MY A/C COMPRESSOR HOSE AT THE COMPRESSOR WAS LEAKING, CRIMP FIT, FACTORY DEFECT IS WHAT HE SAID
Mfg Campaign: 11160722
Recall Date: Dec 11, 2018
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
HEATING COIL THAT WARM THE SEAT CAUSE SEAT TO MELT AND L SHAPE. PATTERN ON THE PASSENGER SIDE. IT'S LOCATION IS TO THERE REAR OF THE BOTTOM WHERE THE RIGHT SIDE OF YOUR BUTT WITH REST. THE OUT SIDE TEMPERATURE WAS 42 DEGREES. THE CAR WAS SETTING IN THE DRIVEWAY OF HOUSE. WE HAD THE SEAT SET TO IT HIGHEST SETTING OF THERE DOTTED LINES.
Corrective Action:
HEATING COIL THAT WARM THE SEAT CAUSE SEAT TO MELT AND L SHAPE. PATTERN ON THE PASSENGER SIDE. IT'S LOCATION IS TO THERE REAR OF THE BOTTOM WHERE THE RIGHT SIDE OF YOUR BUTT WITH REST. THE OUT SIDE TEMPERATURE WAS 42 DEGREES. THE CAR WAS SETTING IN THE DRIVEWAY OF HOUSE. WE HAD THE SEAT SET TO IT HIGHEST SETTING OF THERE DOTTED LINES.
Additional Notes:
HEATING COIL THAT WARM THE SEAT CAUSE SEAT TO MELT AND L SHAPE. PATTERN ON THE PASSENGER SIDE. IT'S LOCATION IS TO THERE REAR OF THE BOTTOM WHERE THE RIGHT SIDE OF YOUR BUTT WITH REST. THE OUT SIDE TEMPERATURE WAS 42 DEGREES. THE CAR WAS SETTING IN THE DRIVEWAY OF HOUSE. WE HAD THE SEAT SET TO IT HIGHEST SETTING OF THERE DOTTED LINES.
Mfg Campaign: 11156657
Recall Date: Dec 6, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11142144
Recall Date: Oct 23, 2018
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. WHEN THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP OR LOW SPEEDS, THE VEHICLE FAILED TO ACCELERATE IN A TIMELY MANNER. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS NOT LOCATED. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11142144
Recall Date: Oct 23, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
KNOCKING ON THE ENGINE UPON STARTING. NO LONGER RUNNING THE VEHICLE BECAUSE OF NOISE.
Corrective Action:
KNOCKING ON THE ENGINE UPON STARTING. NO LONGER RUNNING THE VEHICLE BECAUSE OF NOISE.
Additional Notes:
KNOCKING ON THE ENGINE UPON STARTING. NO LONGER RUNNING THE VEHICLE BECAUSE OF NOISE.
Mfg Campaign: 11138801
Recall Date: Oct 6, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Corrective Action:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Additional Notes:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Mfg Campaign: 11129365
Recall Date: Sep 13, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Corrective Action:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Additional Notes:
I PICKED UP A BRAND NEW KIA SPORTAGE SX TURBO AWD WITH 34 MILES ON IT TODAY. IT WAS DRIVING KIND OF HESITANTLY, SEEMING LIKE IT WAS MISFIRING. ABOUT 30 MILES LATER, THE CHECK ENGINE LIGHT TURNED ON. I IMMEDIATELY CALLED KIA CUSTOMER SERVICE AS I HAVE AN ESTABLISHED RELATIONSHIP WITH THEM. THEY ADVISED TO TAKE IT TO THE NEAREST DEALERSHIP. I TOOK MY CAR TO SUMMIT PLACE KIA IN AUBURN HILLS WHERE THE INITIAL DIAGNOSIS BASED ON A CHECK ENGINE LIGHT READING WAS AN IMPROPER FUEL/AIR MIXTURE IN CYLINDER 2. I AM NOT SURE WHAT PROTOCOL WILL BE FOLLOWED FROM THIS POINT OR WHAT ACTIONS WILL BE NEEDED TO RECTIFY THIS ISSUE. HOWEVER, IT IS APPARENT THAT THERE IS AN ISSUE WITH KIA'S GDI TURBO ENGINES.
Mfg Campaign: 11129365
Recall Date: Sep 13, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HIGH PITCHED WHIRRING SOUND LASTING 10 TO 15 SECONDS WHEN CAR IS PARKED A DAY OR MORE AFTER DRIVING. HAS HAPPENED 4 TIMES WE HAVE HEARD IT. VEHICLE HAS 1200 MILES ON IT. OCCURS INTERMITTENTLY. IT SOUNDS TO ME LIKE STARTER MOTOR RUNNING.
Corrective Action:
HIGH PITCHED WHIRRING SOUND LASTING 10 TO 15 SECONDS WHEN CAR IS PARKED A DAY OR MORE AFTER DRIVING. HAS HAPPENED 4 TIMES WE HAVE HEARD IT. VEHICLE HAS 1200 MILES ON IT. OCCURS INTERMITTENTLY. IT SOUNDS TO ME LIKE STARTER MOTOR RUNNING.
Additional Notes:
HIGH PITCHED WHIRRING SOUND LASTING 10 TO 15 SECONDS WHEN CAR IS PARKED A DAY OR MORE AFTER DRIVING. HAS HAPPENED 4 TIMES WE HAVE HEARD IT. VEHICLE HAS 1200 MILES ON IT. OCCURS INTERMITTENTLY. IT SOUNDS TO ME LIKE STARTER MOTOR RUNNING.
Mfg Campaign: 11122459
Recall Date: Aug 26, 2018
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Valencia, CA • 36 yrs
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