Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Consumer Complaints
182 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING AT LOW SPEED THE ENGINE CUTS OFF.ALSO WHILE TRYING TO START THE ENGINE NOTHING HAPPENS .TOTALLY DEAD,NO WARNING LIGTHS COME ON .HAVE BATTERY CHECK,NO PROBLEM FOUND,JUMP START EVERY THING SEEMS TO BE NORMAL.THIS HAPPEN IN SEVERAL OCCASIONS.
Corrective Action:
WHILE DRIVING AT LOW SPEED THE ENGINE CUTS OFF.ALSO WHILE TRYING TO START THE ENGINE NOTHING HAPPENS .TOTALLY DEAD,NO WARNING LIGTHS COME ON .HAVE BATTERY CHECK,NO PROBLEM FOUND,JUMP START EVERY THING SEEMS TO BE NORMAL.THIS HAPPEN IN SEVERAL OCCASIONS.
Additional Notes:
WHILE DRIVING AT LOW SPEED THE ENGINE CUTS OFF.ALSO WHILE TRYING TO START THE ENGINE NOTHING HAPPENS .TOTALLY DEAD,NO WARNING LIGTHS COME ON .HAVE BATTERY CHECK,NO PROBLEM FOUND,JUMP START EVERY THING SEEMS TO BE NORMAL.THIS HAPPEN IN SEVERAL OCCASIONS.
Mfg Campaign: 11360161
Recall Date: Sep 21, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE APPROACHING A SCHOOL ZONE AND ENTERING THE SCHOOL LOT AT ABOUT 5 MPH, THERE WAS GREY SMOKE COMING FROM UNDER THE HOOD. THE CONTACT EXIT HIS CHILD FROM THE VEHICLE AND PARKED THE VEHICLE TO INSPECT IT THAT WAS WHEN THE HOOD WAS OPENED. THE CONTACT DISCOVERED THAT THE VEHICLE HAD CAUGHT FIRE. THE FIRE DEPARTMENT WAS CONTACTED. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Corrective Action:
TL* THE CONTACT OWNED A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE APPROACHING A SCHOOL ZONE AND ENTERING THE SCHOOL LOT AT ABOUT 5 MPH, THERE WAS GREY SMOKE COMING FROM UNDER THE HOOD. THE CONTACT EXIT HIS CHILD FROM THE VEHICLE AND PARKED THE VEHICLE TO INSPECT IT THAT WAS WHEN THE HOOD WAS OPENED. THE CONTACT DISCOVERED THAT THE VEHICLE HAD CAUGHT FIRE. THE FIRE DEPARTMENT WAS CONTACTED. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Additional Notes:
TL* THE CONTACT OWNED A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE APPROACHING A SCHOOL ZONE AND ENTERING THE SCHOOL LOT AT ABOUT 5 MPH, THERE WAS GREY SMOKE COMING FROM UNDER THE HOOD. THE CONTACT EXIT HIS CHILD FROM THE VEHICLE AND PARKED THE VEHICLE TO INSPECT IT THAT WAS WHEN THE HOOD WAS OPENED. THE CONTACT DISCOVERED THAT THE VEHICLE HAD CAUGHT FIRE. THE FIRE DEPARTMENT WAS CONTACTED. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Mfg Campaign: 11354958
Recall Date: Sep 14, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE MERGING (ACCELERATING) ONTO THE INTERSTATE HIGHWAY THE ENGINE ABRUPTLY SHUT OFF AND MY 2018 KIA SPORTAGE 2.4L ROLLED TO A STOP IN THE MERGE LANE. I RESTARTED THE VEHICLE TO MOVE IT TO OFF THE ROAD TO A SAFER LOCATION AND THE ENGINE SEEMED TO BE LIMITING THE VEHICLE POWER. THE CHECK ENGINE LIGHT FLASHED. I LATER FOUND OUT THAT THE ENGINE WAS PUTTING OUT A TROUBLE CODE P1326 WHICH I UNDERSTAND FROM A CODE SEARCH MAY BE RELATED TO EXCESSIVE ENGINE VIBRATION ISSUES. I AM TAKING THE VEHICLE TO THE KIA DEALER FOR ANALYSIS. MY UNDERSTANDING IS THAT (HYUNDAI MOTOR GROUP) WHO ARE THE PARENT COMPANY OF KIA MOTORS HAVE A RECALL FOR REPLACEMENT OF THE 2018 2.4L HYUNDAI ENGINES BUT NOT YET FOR THE KIA ENGINES, THOUGH THESE ENGINES ARE MANUFACTURED NEARLY IDENTICALLY.
Corrective Action:
WHILE MERGING (ACCELERATING) ONTO THE INTERSTATE HIGHWAY THE ENGINE ABRUPTLY SHUT OFF AND MY 2018 KIA SPORTAGE 2.4L ROLLED TO A STOP IN THE MERGE LANE. I RESTARTED THE VEHICLE TO MOVE IT TO OFF THE ROAD TO A SAFER LOCATION AND THE ENGINE SEEMED TO BE LIMITING THE VEHICLE POWER. THE CHECK ENGINE LIGHT FLASHED. I LATER FOUND OUT THAT THE ENGINE WAS PUTTING OUT A TROUBLE CODE P1326 WHICH I UNDERSTAND FROM A CODE SEARCH MAY BE RELATED TO EXCESSIVE ENGINE VIBRATION ISSUES. I AM TAKING THE VEHICLE TO THE KIA DEALER FOR ANALYSIS. MY UNDERSTANDING IS THAT (HYUNDAI MOTOR GROUP) WHO ARE THE PARENT COMPANY OF KIA MOTORS HAVE A RECALL FOR REPLACEMENT OF THE 2018 2.4L HYUNDAI ENGINES BUT NOT YET FOR THE KIA ENGINES, THOUGH THESE ENGINES ARE MANUFACTURED NEARLY IDENTICALLY.
Additional Notes:
WHILE MERGING (ACCELERATING) ONTO THE INTERSTATE HIGHWAY THE ENGINE ABRUPTLY SHUT OFF AND MY 2018 KIA SPORTAGE 2.4L ROLLED TO A STOP IN THE MERGE LANE. I RESTARTED THE VEHICLE TO MOVE IT TO OFF THE ROAD TO A SAFER LOCATION AND THE ENGINE SEEMED TO BE LIMITING THE VEHICLE POWER. THE CHECK ENGINE LIGHT FLASHED. I LATER FOUND OUT THAT THE ENGINE WAS PUTTING OUT A TROUBLE CODE P1326 WHICH I UNDERSTAND FROM A CODE SEARCH MAY BE RELATED TO EXCESSIVE ENGINE VIBRATION ISSUES. I AM TAKING THE VEHICLE TO THE KIA DEALER FOR ANALYSIS. MY UNDERSTANDING IS THAT (HYUNDAI MOTOR GROUP) WHO ARE THE PARENT COMPANY OF KIA MOTORS HAVE A RECALL FOR REPLACEMENT OF THE 2018 2.4L HYUNDAI ENGINES BUT NOT YET FOR THE KIA ENGINES, THOUGH THESE ENGINES ARE MANUFACTURED NEARLY IDENTICALLY.
Mfg Campaign: 11341254
Recall Date: Jul 24, 2020
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL RUMBLING SOUND COMING FROM THE ROOF OF THE VEHICLE. THE CONTACT THEN HEARD A LOUD EXPLOSION. THE CONTACT PULLED OVER TO INSPECT THE VEHICLE AND BECAME AWARE THAT THE SUNROOF HAD EXPLODED. A GLASS REPLACEMENT COMPANY WAS CALLED OUT TO REPLACE THE SUNROOF BUT WAS UNABLE TO DO SO DUE TO THE MISALIGNMENT OF THE TRACKS. THE CONTACT WAS INFORMED TO CONTACT THE LOCAL DEALER FOR ASSISTANCE. PEAK KIA NORTH (1111 SOUTHGATE DR, WINDSOR, CO 80550 970-576-3100) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED AN ESTIMATE OF $2,700 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL RUMBLING SOUND COMING FROM THE ROOF OF THE VEHICLE. THE CONTACT THEN HEARD A LOUD EXPLOSION. THE CONTACT PULLED OVER TO INSPECT THE VEHICLE AND BECAME AWARE THAT THE SUNROOF HAD EXPLODED. A GLASS REPLACEMENT COMPANY WAS CALLED OUT TO REPLACE THE SUNROOF BUT WAS UNABLE TO DO SO DUE TO THE MISALIGNMENT OF THE TRACKS. THE CONTACT WAS INFORMED TO CONTACT THE LOCAL DEALER FOR ASSISTANCE. PEAK KIA NORTH (1111 SOUTHGATE DR, WINDSOR, CO 80550 970-576-3100) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED AN ESTIMATE OF $2,700 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL RUMBLING SOUND COMING FROM THE ROOF OF THE VEHICLE. THE CONTACT THEN HEARD A LOUD EXPLOSION. THE CONTACT PULLED OVER TO INSPECT THE VEHICLE AND BECAME AWARE THAT THE SUNROOF HAD EXPLODED. A GLASS REPLACEMENT COMPANY WAS CALLED OUT TO REPLACE THE SUNROOF BUT WAS UNABLE TO DO SO DUE TO THE MISALIGNMENT OF THE TRACKS. THE CONTACT WAS INFORMED TO CONTACT THE LOCAL DEALER FOR ASSISTANCE. PEAK KIA NORTH (1111 SOUTHGATE DR, WINDSOR, CO 80550 970-576-3100) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED AN ESTIMATE OF $2,700 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11327086
Recall Date: Jun 3, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FOR THE PAST YEAR OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT. DEALER SAID THEY HAD NEVER HAD ANY OTHER COMPLAINTS ABOUT THIS. ALSO REPORTED ACCELERATES SLOWLY WHEN SETTING AT A STOP LIGHT. THEY CANNOT FIND ANYTHING WRONG,
Corrective Action:
FOR THE PAST YEAR OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT. DEALER SAID THEY HAD NEVER HAD ANY OTHER COMPLAINTS ABOUT THIS. ALSO REPORTED ACCELERATES SLOWLY WHEN SETTING AT A STOP LIGHT. THEY CANNOT FIND ANYTHING WRONG,
Additional Notes:
FOR THE PAST YEAR OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT. DEALER SAID THEY HAD NEVER HAD ANY OTHER COMPLAINTS ABOUT THIS. ALSO REPORTED ACCELERATES SLOWLY WHEN SETTING AT A STOP LIGHT. THEY CANNOT FIND ANYTHING WRONG,
Mfg Campaign: 11307749
Recall Date: Feb 7, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2018 KIA SPORTAGE THAT HAS AIR VENTS PEELING. I WENT TO THE KIA DEALERSHIP AND WAS HOPING THAT THE WARRANTY WOULD COVER THIS FIX, BUT THAT WAS NOT THE CASE. THE KIA DEALERSHIP TOLD ME THE VENTS PEELING IS BECAUSE OF THE CHEMICAL REACTION WITH THE PRODUCT THAT I WAS USING. I HAVE DETAILED MY CARS SINCE THE BEGINNING OF TIME...AND HAVE SWORN BY MEGUIAR'S SUPREME SHINE. I STILL DO, AND I AM CERTAIN IT IS CRAPPY VENT MATERIAL THAT KIA HAS. I CONTACTED MEGUIAR'S AND THEIR CUSTOMER SERVICE SAID THAT ALL THEIR PRODUCTS ARE WATER BASED AND IT IS IMPOSSIBLE FOR THIS TO HAPPEN. I HAVE USED THE SUPREME SHINE ON ALL THE RUBBER/PLASTIC MATERIAL AND NOTHING HAPPENED TO THE REST OF THE INTERIOR, EXCEPT THE AIR VENTS. SO, I CALLED KIA CONSUMER ASSISTANCE CENTER AND LISA ANSWERED... HOPING TO SEE IF THEY WILL STAND BEHIND THEIR PRODUCT AND FIND THE SOLUTION. LISA SAID FOR ME TO GO TO OTHER DEALERSHIPS AND HOPEFULLY GET THEM TO FIND A SOLUTION IN MY FAVOR. THE WORST CUSTOMER SERVICE AND THE WORST PRODUCT ON THE MARKET. THE WARRANTY THEY OFFER IS FAKE AND UNWORTHY.
Corrective Action:
I HAVE A 2018 KIA SPORTAGE THAT HAS AIR VENTS PEELING. I WENT TO THE KIA DEALERSHIP AND WAS HOPING THAT THE WARRANTY WOULD COVER THIS FIX, BUT THAT WAS NOT THE CASE. THE KIA DEALERSHIP TOLD ME THE VENTS PEELING IS BECAUSE OF THE CHEMICAL REACTION WITH THE PRODUCT THAT I WAS USING. I HAVE DETAILED MY CARS SINCE THE BEGINNING OF TIME...AND HAVE SWORN BY MEGUIAR'S SUPREME SHINE. I STILL DO, AND I AM CERTAIN IT IS CRAPPY VENT MATERIAL THAT KIA HAS. I CONTACTED MEGUIAR'S AND THEIR CUSTOMER SERVICE SAID THAT ALL THEIR PRODUCTS ARE WATER BASED AND IT IS IMPOSSIBLE FOR THIS TO HAPPEN. I HAVE USED THE SUPREME SHINE ON ALL THE RUBBER/PLASTIC MATERIAL AND NOTHING HAPPENED TO THE REST OF THE INTERIOR, EXCEPT THE AIR VENTS. SO, I CALLED KIA CONSUMER ASSISTANCE CENTER AND LISA ANSWERED... HOPING TO SEE IF THEY WILL STAND BEHIND THEIR PRODUCT AND FIND THE SOLUTION. LISA SAID FOR ME TO GO TO OTHER DEALERSHIPS AND HOPEFULLY GET THEM TO FIND A SOLUTION IN MY FAVOR. THE WORST CUSTOMER SERVICE AND THE WORST PRODUCT ON THE MARKET. THE WARRANTY THEY OFFER IS FAKE AND UNWORTHY.
Additional Notes:
I HAVE A 2018 KIA SPORTAGE THAT HAS AIR VENTS PEELING. I WENT TO THE KIA DEALERSHIP AND WAS HOPING THAT THE WARRANTY WOULD COVER THIS FIX, BUT THAT WAS NOT THE CASE. THE KIA DEALERSHIP TOLD ME THE VENTS PEELING IS BECAUSE OF THE CHEMICAL REACTION WITH THE PRODUCT THAT I WAS USING. I HAVE DETAILED MY CARS SINCE THE BEGINNING OF TIME...AND HAVE SWORN BY MEGUIAR'S SUPREME SHINE. I STILL DO, AND I AM CERTAIN IT IS CRAPPY VENT MATERIAL THAT KIA HAS. I CONTACTED MEGUIAR'S AND THEIR CUSTOMER SERVICE SAID THAT ALL THEIR PRODUCTS ARE WATER BASED AND IT IS IMPOSSIBLE FOR THIS TO HAPPEN. I HAVE USED THE SUPREME SHINE ON ALL THE RUBBER/PLASTIC MATERIAL AND NOTHING HAPPENED TO THE REST OF THE INTERIOR, EXCEPT THE AIR VENTS. SO, I CALLED KIA CONSUMER ASSISTANCE CENTER AND LISA ANSWERED... HOPING TO SEE IF THEY WILL STAND BEHIND THEIR PRODUCT AND FIND THE SOLUTION. LISA SAID FOR ME TO GO TO OTHER DEALERSHIPS AND HOPEFULLY GET THEM TO FIND A SOLUTION IN MY FAVOR. THE WORST CUSTOMER SERVICE AND THE WORST PRODUCT ON THE MARKET. THE WARRANTY THEY OFFER IS FAKE AND UNWORTHY.
Mfg Campaign: 11300239
Recall Date: Jan 18, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2018 KIA SPORT AGE AT ABOUT 26,000 MILES WOULD NOT START. THIS PROBLEM STARTED IN SEPTEMBER OF 2019. I THOUGHT IT MIGHT BE THE BATTERY. HOWEVER, KIA DEALERSHIP TESTING IT SHOWS THE BATTERY IS PERFECT. NOW I'M AT 34,000 MILES AND MY CAR HASS TO BE JUMPED TO START IT ABOUT SIX TIMES A WEEK. I HAVE HAD MY BATTERY TESTED SEVERAL TIMES. I KEEP BEING TOLD THE BATTERY'S FINE. AT FIRST IT WOULD JUST GO CLICK CLICK CLICK BUT WOULDN'T START. NOW IT'S COMPLETELY DEAD NO NOISE CLICKING WHEN I TRY TO START IT. THE CHECK ENGINE LIGHT COMES ON AND THEN GOES OFF. THIS IS FRUSTRATING THAT I BOUGHT FOR THE FIRST TIME IN MY LIFE A BRAND NEW CAR DROVE IT OFF THE LOT WITH 11 MILES AND I HAVE THE MOST UNRELIABLE VEHICLE I'VE EVER HAD IN MY LIFETIME. WHENEVER I GO SOMEWHERE I HAVE TO MAKE SURE I HAVE AN ELECTRICAL OUTLET SO THAT I CAN PLUG MY JUMPER BOX INTO JUST IN CASE. I HAVE MISSED APPOINTMENTS BECAUSE OF THIS, I HAVE MISSED WORK BECAUSE OF THIS. I'M READY TO LEAVE IT AT THE DEALERSHIP AND LET THE FINANCE COMPANY HAVE IT. CLEARLY THERE IS SOMETHING WRONG WITH THIS CAR AND NOBODY CAN SEEM TO FIGURE IT OUT. SOMETHING IS DRAWING POWER OR THE ALTERNATOR IS NOT WORKING LIKE IT'S SUPPOSED TO AND POSSIBLE FRAYED WIRE OR SOMETHING THERE. THE CAR IS COMPLETELY STOCK AND THERE HAVE BEEN NO CHANGES MADE TO THIS VEHICLE SINCE IT WAS PURCHASED. AND I HAVE MAINTAINED ALL THE ROUTINE MAINTENANCE THAT SHOULD BE DONE ON A CAR. SOMEONE NEEDS TO HELP ME FIGURE OUT WHY I HAVE A BRAND NEW VEHICLE THAT WON'T START AND THAT IS UNRELIABLE.
Corrective Action:
MY 2018 KIA SPORT AGE AT ABOUT 26,000 MILES WOULD NOT START. THIS PROBLEM STARTED IN SEPTEMBER OF 2019. I THOUGHT IT MIGHT BE THE BATTERY. HOWEVER, KIA DEALERSHIP TESTING IT SHOWS THE BATTERY IS PERFECT. NOW I'M AT 34,000 MILES AND MY CAR HASS TO BE JUMPED TO START IT ABOUT SIX TIMES A WEEK. I HAVE HAD MY BATTERY TESTED SEVERAL TIMES. I KEEP BEING TOLD THE BATTERY'S FINE. AT FIRST IT WOULD JUST GO CLICK CLICK CLICK BUT WOULDN'T START. NOW IT'S COMPLETELY DEAD NO NOISE CLICKING WHEN I TRY TO START IT. THE CHECK ENGINE LIGHT COMES ON AND THEN GOES OFF. THIS IS FRUSTRATING THAT I BOUGHT FOR THE FIRST TIME IN MY LIFE A BRAND NEW CAR DROVE IT OFF THE LOT WITH 11 MILES AND I HAVE THE MOST UNRELIABLE VEHICLE I'VE EVER HAD IN MY LIFETIME. WHENEVER I GO SOMEWHERE I HAVE TO MAKE SURE I HAVE AN ELECTRICAL OUTLET SO THAT I CAN PLUG MY JUMPER BOX INTO JUST IN CASE. I HAVE MISSED APPOINTMENTS BECAUSE OF THIS, I HAVE MISSED WORK BECAUSE OF THIS. I'M READY TO LEAVE IT AT THE DEALERSHIP AND LET THE FINANCE COMPANY HAVE IT. CLEARLY THERE IS SOMETHING WRONG WITH THIS CAR AND NOBODY CAN SEEM TO FIGURE IT OUT. SOMETHING IS DRAWING POWER OR THE ALTERNATOR IS NOT WORKING LIKE IT'S SUPPOSED TO AND POSSIBLE FRAYED WIRE OR SOMETHING THERE. THE CAR IS COMPLETELY STOCK AND THERE HAVE BEEN NO CHANGES MADE TO THIS VEHICLE SINCE IT WAS PURCHASED. AND I HAVE MAINTAINED ALL THE ROUTINE MAINTENANCE THAT SHOULD BE DONE ON A CAR. SOMEONE NEEDS TO HELP ME FIGURE OUT WHY I HAVE A BRAND NEW VEHICLE THAT WON'T START AND THAT IS UNRELIABLE.
Additional Notes:
MY 2018 KIA SPORT AGE AT ABOUT 26,000 MILES WOULD NOT START. THIS PROBLEM STARTED IN SEPTEMBER OF 2019. I THOUGHT IT MIGHT BE THE BATTERY. HOWEVER, KIA DEALERSHIP TESTING IT SHOWS THE BATTERY IS PERFECT. NOW I'M AT 34,000 MILES AND MY CAR HASS TO BE JUMPED TO START IT ABOUT SIX TIMES A WEEK. I HAVE HAD MY BATTERY TESTED SEVERAL TIMES. I KEEP BEING TOLD THE BATTERY'S FINE. AT FIRST IT WOULD JUST GO CLICK CLICK CLICK BUT WOULDN'T START. NOW IT'S COMPLETELY DEAD NO NOISE CLICKING WHEN I TRY TO START IT. THE CHECK ENGINE LIGHT COMES ON AND THEN GOES OFF. THIS IS FRUSTRATING THAT I BOUGHT FOR THE FIRST TIME IN MY LIFE A BRAND NEW CAR DROVE IT OFF THE LOT WITH 11 MILES AND I HAVE THE MOST UNRELIABLE VEHICLE I'VE EVER HAD IN MY LIFETIME. WHENEVER I GO SOMEWHERE I HAVE TO MAKE SURE I HAVE AN ELECTRICAL OUTLET SO THAT I CAN PLUG MY JUMPER BOX INTO JUST IN CASE. I HAVE MISSED APPOINTMENTS BECAUSE OF THIS, I HAVE MISSED WORK BECAUSE OF THIS. I'M READY TO LEAVE IT AT THE DEALERSHIP AND LET THE FINANCE COMPANY HAVE IT. CLEARLY THERE IS SOMETHING WRONG WITH THIS CAR AND NOBODY CAN SEEM TO FIGURE IT OUT. SOMETHING IS DRAWING POWER OR THE ALTERNATOR IS NOT WORKING LIKE IT'S SUPPOSED TO AND POSSIBLE FRAYED WIRE OR SOMETHING THERE. THE CAR IS COMPLETELY STOCK AND THERE HAVE BEEN NO CHANGES MADE TO THIS VEHICLE SINCE IT WAS PURCHASED. AND I HAVE MAINTAINED ALL THE ROUTINE MAINTENANCE THAT SHOULD BE DONE ON A CAR. SOMEONE NEEDS TO HELP ME FIGURE OUT WHY I HAVE A BRAND NEW VEHICLE THAT WON'T START AND THAT IS UNRELIABLE.
Mfg Campaign: 11298235
Recall Date: Jan 9, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Corrective Action:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Additional Notes:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Mfg Campaign: 11297720
Recall Date: Jan 7, 2020
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Corrective Action:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Additional Notes:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Mfg Campaign: 11297720
Recall Date: Jan 7, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Corrective Action:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Additional Notes:
MY KIA SPORTAGE NEEDED A STEERING COLUMN REPLACEMENT AND AFTER IT WAS REPLACED THE CAR STARTED PULLING TO THE LEFT AND IT'S HARD TO KEEP STRAIGHT, I HAVE INFORMED THE DEALER AND TIRE ROTATION AND ALIGNMENT WAS DONE TO THE CAR BUT NEVER CHANGED THE CONDITION
Mfg Campaign: 11297720
Recall Date: Jan 7, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR SHIFTS TO LOW MODE FROM 50-20MPH ON ITS OWN SLOW DECELERATION WHEN STOPPING SLOW ACCELERATION WHEN STATIONARY
Corrective Action:
CAR SHIFTS TO LOW MODE FROM 50-20MPH ON ITS OWN SLOW DECELERATION WHEN STOPPING SLOW ACCELERATION WHEN STATIONARY
Additional Notes:
CAR SHIFTS TO LOW MODE FROM 50-20MPH ON ITS OWN SLOW DECELERATION WHEN STOPPING SLOW ACCELERATION WHEN STATIONARY
Mfg Campaign: 11289105
Recall Date: Dec 15, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENTIRE CAR CAUGHT FIRE. ALL ELECTRIC WIRES CAUGHT FIRE AND THE CAR IT WAS PARK IN MY HOUSE .
Corrective Action:
THE ENTIRE CAR CAUGHT FIRE. ALL ELECTRIC WIRES CAUGHT FIRE AND THE CAR IT WAS PARK IN MY HOUSE .
Additional Notes:
THE ENTIRE CAR CAUGHT FIRE. ALL ELECTRIC WIRES CAUGHT FIRE AND THE CAR IT WAS PARK IN MY HOUSE .
Mfg Campaign: 11288823
Recall Date: Dec 13, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I'VE BEEN EXPERIENCING AN TRANSMISSION ISSUE. I'LL BE DRIVING ALONG, STEADILY WITH SPEED CONTROL SET AT 70 AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP DOWN SHIFT AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP IT ALSO HAPPENING AT LOW SPEEDS AS WELL, IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS, IT ALSO ENTERMITTING WILL HAVE NO ACCELERATION ON TAKE OFF. HAS BEEN BACK TO THE KIA DEALER TWICE , THE LAST TIME WAS TOLD BY GENERAL MANAGER AND SERVICE MANAGER AND THEY HAVE NO CLUE , AND GENERAL MANAGER WAS VERY RUDE AND TRIED TO JUST SALE ME ANOTHER VEHICLE WHEN I DECLINE HE GOT VERY UNPROFESSIONAL AND SEEMED HE WAS NOT CONCERNED OF THE WARRANTY AND TO TAKE IT BACK TO DEALER THAT SOLD IT TO ME 600 MILES AWAY PLEASE HELP
Corrective Action:
I'VE BEEN EXPERIENCING AN TRANSMISSION ISSUE. I'LL BE DRIVING ALONG, STEADILY WITH SPEED CONTROL SET AT 70 AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP DOWN SHIFT AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP IT ALSO HAPPENING AT LOW SPEEDS AS WELL, IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS, IT ALSO ENTERMITTING WILL HAVE NO ACCELERATION ON TAKE OFF. HAS BEEN BACK TO THE KIA DEALER TWICE , THE LAST TIME WAS TOLD BY GENERAL MANAGER AND SERVICE MANAGER AND THEY HAVE NO CLUE , AND GENERAL MANAGER WAS VERY RUDE AND TRIED TO JUST SALE ME ANOTHER VEHICLE WHEN I DECLINE HE GOT VERY UNPROFESSIONAL AND SEEMED HE WAS NOT CONCERNED OF THE WARRANTY AND TO TAKE IT BACK TO DEALER THAT SOLD IT TO ME 600 MILES AWAY PLEASE HELP
Additional Notes:
I'VE BEEN EXPERIENCING AN TRANSMISSION ISSUE. I'LL BE DRIVING ALONG, STEADILY WITH SPEED CONTROL SET AT 70 AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP DOWN SHIFT AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP IT ALSO HAPPENING AT LOW SPEEDS AS WELL, IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS, IT ALSO ENTERMITTING WILL HAVE NO ACCELERATION ON TAKE OFF. HAS BEEN BACK TO THE KIA DEALER TWICE , THE LAST TIME WAS TOLD BY GENERAL MANAGER AND SERVICE MANAGER AND THEY HAVE NO CLUE , AND GENERAL MANAGER WAS VERY RUDE AND TRIED TO JUST SALE ME ANOTHER VEHICLE WHEN I DECLINE HE GOT VERY UNPROFESSIONAL AND SEEMED HE WAS NOT CONCERNED OF THE WARRANTY AND TO TAKE IT BACK TO DEALER THAT SOLD IT TO ME 600 MILES AWAY PLEASE HELP
Mfg Campaign: 11256046
Recall Date: Sep 16, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Corrective Action:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Additional Notes:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Mfg Campaign: 11255041
Recall Date: Sep 12, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Corrective Action:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Additional Notes:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Mfg Campaign: 11255041
Recall Date: Sep 12, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Corrective Action:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Additional Notes:
ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH
Mfg Campaign: 11255041
Recall Date: Sep 12, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING THE WHEEL BLOCKS FOR A WHILE AND CAN'T CONTROL THE CAR. BROUGHT TO THE DEALERS AND CLAIMS NOTHING WRONG. NOW HAPPENS VERY OFTEN AND THE CAR IS NOT DRIVABLE. WROTE 3 TIMES TO COSTUMER SERVICE , NO ANSWER. SHOULD A FATAL ACCIDENT MUST OCCURRING TO TAKE ACTION? THIS HAPPENS WHILE TURNING.
Corrective Action:
WHILE DRIVING THE WHEEL BLOCKS FOR A WHILE AND CAN'T CONTROL THE CAR. BROUGHT TO THE DEALERS AND CLAIMS NOTHING WRONG. NOW HAPPENS VERY OFTEN AND THE CAR IS NOT DRIVABLE. WROTE 3 TIMES TO COSTUMER SERVICE , NO ANSWER. SHOULD A FATAL ACCIDENT MUST OCCURRING TO TAKE ACTION? THIS HAPPENS WHILE TURNING.
Additional Notes:
WHILE DRIVING THE WHEEL BLOCKS FOR A WHILE AND CAN'T CONTROL THE CAR. BROUGHT TO THE DEALERS AND CLAIMS NOTHING WRONG. NOW HAPPENS VERY OFTEN AND THE CAR IS NOT DRIVABLE. WROTE 3 TIMES TO COSTUMER SERVICE , NO ANSWER. SHOULD A FATAL ACCIDENT MUST OCCURRING TO TAKE ACTION? THIS HAPPENS WHILE TURNING.
Mfg Campaign: 11254085
Recall Date: Sep 9, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Corrective Action:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Additional Notes:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Mfg Campaign: 11243454
Recall Date: Aug 13, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Corrective Action:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Additional Notes:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Mfg Campaign: 11243454
Recall Date: Aug 13, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Corrective Action:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Additional Notes:
ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF.
Mfg Campaign: 11243454
Recall Date: Aug 13, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury