Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Consumer Complaints
128 ComplaintsKia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Medved Kia (11201 W Interstate 70 Frontage Rd N, Wheat Ridge, CO 80033) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Medved Kia (11201 W Interstate 70 Frontage Rd N, Wheat Ridge, CO 80033) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Medved Kia (11201 W Interstate 70 Frontage Rd N, Wheat Ridge, CO 80033) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11438199
Recall Date: Oct 26, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car was stolen using a known design flaw in the steering column. Have been without my car for over two months now.
Corrective Action:
Car was stolen using a known design flaw in the steering column. Have been without my car for over two months now.
Additional Notes:
Car was stolen using a known design flaw in the steering column. Have been without my car for over two months now.
Mfg Campaign: 11434654
Recall Date: Sep 28, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This complaint is against Fox rent a car . We rented a car from Fox car rentals located near Denver airport . Unfortunately our car was hit by a deer we called the police and they prepared a report the deputy sheriff Also mentioned that Fox rent a car has rented us and expired registration and under repo/recall vehicle which may have serious consequences for us. Nevertheless we returned the car and filled a accident form with our insurance policy and police report details . The employee at the location confirmed that since we are insured with Allstate we are only responsible to pay the deductible which in our case was $1000. Now we are received a demand from fox rental for $1810.53 . We have agreed to pay the deductible but not a single cent more . Also we would like to claim any appropriate damages / compensation for negligence and irresponsibility by fox rental for renting us expired registration car under repossession . Police officer card and case number with damage form attached
Corrective Action:
This complaint is against Fox rent a car . We rented a car from Fox car rentals located near Denver airport . Unfortunately our car was hit by a deer we called the police and they prepared a report the deputy sheriff Also mentioned that Fox rent a car has rented us and expired registration and under repo/recall vehicle which may have serious consequences for us. Nevertheless we returned the car and filled a accident form with our insurance policy and police report details . The employee at the location confirmed that since we are insured with Allstate we are only responsible to pay the deductible which in our case was $1000. Now we are received a demand from fox rental for $1810.53 . We have agreed to pay the deductible but not a single cent more . Also we would like to claim any appropriate damages / compensation for negligence and irresponsibility by fox rental for renting us expired registration car under repossession . Police officer card and case number with damage form attached
Additional Notes:
This complaint is against Fox rent a car . We rented a car from Fox car rentals located near Denver airport . Unfortunately our car was hit by a deer we called the police and they prepared a report the deputy sheriff Also mentioned that Fox rent a car has rented us and expired registration and under repo/recall vehicle which may have serious consequences for us. Nevertheless we returned the car and filled a accident form with our insurance policy and police report details . The employee at the location confirmed that since we are insured with Allstate we are only responsible to pay the deductible which in our case was $1000. Now we are received a demand from fox rental for $1810.53 . We have agreed to pay the deductible but not a single cent more . Also we would like to claim any appropriate damages / compensation for negligence and irresponsibility by fox rental for renting us expired registration car under repossession . Police officer card and case number with damage form attached
Mfg Campaign: 11431580
Recall Date: Sep 3, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2020 Kia Sportage. The contact stated while vehicle was parked, with the engine running, the contact noticed that the check engine warning light illuminated on the vehicle and would not turn off. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) which the contact thought was the reason for the warning light being illuminated. The vehicle was taken to the local dealer to be repaired, however the warning light remained illuminated. The contact stated that the local dealer inspected the vehicle but was unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2020 Kia Sportage. The contact stated while vehicle was parked, with the engine running, the contact noticed that the check engine warning light illuminated on the vehicle and would not turn off. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) which the contact thought was the reason for the warning light being illuminated. The vehicle was taken to the local dealer to be repaired, however the warning light remained illuminated. The contact stated that the local dealer inspected the vehicle but was unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2020 Kia Sportage. The contact stated while vehicle was parked, with the engine running, the contact noticed that the check engine warning light illuminated on the vehicle and would not turn off. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) which the contact thought was the reason for the warning light being illuminated. The vehicle was taken to the local dealer to be repaired, however the warning light remained illuminated. The contact stated that the local dealer inspected the vehicle but was unable to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
Mfg Campaign: 11429038
Recall Date: Aug 13, 2021
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owned a 2020 Kia Sportage. The contact stated that while driving at 75 MPH, he and his wife began to smell a fuel odor emitting from the vehicle without warning. Soon after smelling the fuel, a flame had ignited from the engine as a dark, black smoke began to emit from the vehicle. The contact immediately pulled over and both he and his wife exited the vehicle as the vehicle became engulfed in flames. The authorities were called to the scene and the fire department was able to extinguish the fire. A police and fire report was filed. No injuries were reported at the scene. The vehicle was towed to an independent scrap yard as it had been completely destroyed by the fire. Three weeks after the failure, the contact received a call from the dealer where he purchased the vehicle that there was a recall on the vehicle for NHTSA Campaign Number: 21V137000 (SERVICE BRAKES, HYDRAULIC). The contact informed the dealer of the failure with his vehicle and the dealer hung up the phone. The manufacturer was notified of the failure and had received no assistance. The vehicle was a total loss. The failure mileage was 10,500.
Corrective Action:
The contact owned a 2020 Kia Sportage. The contact stated that while driving at 75 MPH, he and his wife began to smell a fuel odor emitting from the vehicle without warning. Soon after smelling the fuel, a flame had ignited from the engine as a dark, black smoke began to emit from the vehicle. The contact immediately pulled over and both he and his wife exited the vehicle as the vehicle became engulfed in flames. The authorities were called to the scene and the fire department was able to extinguish the fire. A police and fire report was filed. No injuries were reported at the scene. The vehicle was towed to an independent scrap yard as it had been completely destroyed by the fire. Three weeks after the failure, the contact received a call from the dealer where he purchased the vehicle that there was a recall on the vehicle for NHTSA Campaign Number: 21V137000 (SERVICE BRAKES, HYDRAULIC). The contact informed the dealer of the failure with his vehicle and the dealer hung up the phone. The manufacturer was notified of the failure and had received no assistance. The vehicle was a total loss. The failure mileage was 10,500.
Additional Notes:
The contact owned a 2020 Kia Sportage. The contact stated that while driving at 75 MPH, he and his wife began to smell a fuel odor emitting from the vehicle without warning. Soon after smelling the fuel, a flame had ignited from the engine as a dark, black smoke began to emit from the vehicle. The contact immediately pulled over and both he and his wife exited the vehicle as the vehicle became engulfed in flames. The authorities were called to the scene and the fire department was able to extinguish the fire. A police and fire report was filed. No injuries were reported at the scene. The vehicle was towed to an independent scrap yard as it had been completely destroyed by the fire. Three weeks after the failure, the contact received a call from the dealer where he purchased the vehicle that there was a recall on the vehicle for NHTSA Campaign Number: 21V137000 (SERVICE BRAKES, HYDRAULIC). The contact informed the dealer of the failure with his vehicle and the dealer hung up the phone. The manufacturer was notified of the failure and had received no assistance. The vehicle was a total loss. The failure mileage was 10,500.
Mfg Campaign: 11425420
Recall Date: Jul 19, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving my Sportage home one night when about a mile away. The car suddenly dropped in power and the car barely moved. I couldn't get it to go any faster than 25 mpg. CAUSE UNKNOWN. It was late so I got it home but it had to be towed out to the Kia dealer. When I checked on it the next week, they told me they didn't have it in their system and blamed the tow company. "The keys were given to the "big guy in the office out front." The tow person told me. I haven't been able to get any information other than " if I want to walk the lot and find it , they would see about putting it in line. "
Corrective Action:
I was driving my Sportage home one night when about a mile away. The car suddenly dropped in power and the car barely moved. I couldn't get it to go any faster than 25 mpg. CAUSE UNKNOWN. It was late so I got it home but it had to be towed out to the Kia dealer. When I checked on it the next week, they told me they didn't have it in their system and blamed the tow company. "The keys were given to the "big guy in the office out front." The tow person told me. I haven't been able to get any information other than " if I want to walk the lot and find it , they would see about putting it in line. "
Additional Notes:
I was driving my Sportage home one night when about a mile away. The car suddenly dropped in power and the car barely moved. I couldn't get it to go any faster than 25 mpg. CAUSE UNKNOWN. It was late so I got it home but it had to be towed out to the Kia dealer. When I checked on it the next week, they told me they didn't have it in their system and blamed the tow company. "The keys were given to the "big guy in the office out front." The tow person told me. I haven't been able to get any information other than " if I want to walk the lot and find it , they would see about putting it in line. "
Mfg Campaign: 11424742
Recall Date: Jul 14, 2021
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11419236
Recall Date: Jun 1, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I need Your clearance to return this vehicle after acknowledge the dangerous safety issue thru a letter from Kia Motors Inc. It's a Recall, the manufacture had a duty to create a vehicle that was safe for use. the law provides the manufacturer with three options for remedying the defect: repair, replacement, or refund. The replacement option is not provided to me, means my right have been violated by Kia.
Corrective Action:
I need Your clearance to return this vehicle after acknowledge the dangerous safety issue thru a letter from Kia Motors Inc. It's a Recall, the manufacture had a duty to create a vehicle that was safe for use. the law provides the manufacturer with three options for remedying the defect: repair, replacement, or refund. The replacement option is not provided to me, means my right have been violated by Kia.
Additional Notes:
I need Your clearance to return this vehicle after acknowledge the dangerous safety issue thru a letter from Kia Motors Inc. It's a Recall, the manufacture had a duty to create a vehicle that was safe for use. the law provides the manufacturer with three options for remedying the defect: repair, replacement, or refund. The replacement option is not provided to me, means my right have been violated by Kia.
Mfg Campaign: 11418699
Recall Date: May 26, 2021
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. the contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. the contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. the contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11418530
Recall Date: May 25, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Corrective Action:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Additional Notes:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Mfg Campaign: 11413445
Recall Date: Apr 22, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Corrective Action:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Additional Notes:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Mfg Campaign: 11413445
Recall Date: Apr 22, 2021
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Corrective Action:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Additional Notes:
THE SCREEN IN CAR GOES COMPLETELY BLANK AND WILL NOT GO BACK ON TILL YOU TURN CAR BACK ON. BLIND SPOT WARNING DOESN'T ALWAYS WORK ON HIGHWAY COLLISION LIGHT COMES ON WHEN THERE ISN'T ANYONE IN FRONT OF YOU BACKROADS AND HIGHWAY.
Mfg Campaign: 11413445
Recall Date: Apr 22, 2021
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REAR HATCH WINDOW SHATTERED ON BUMPER CONTACT WITH A CLOSED GARAGE DOOR FROM 6 INCHES. THERE WAS NO DAMAGE TO THE ALUMINUM GARAGE DOOR AND NO MARK ON THE REAR BUMPER. CAR WAS PUT IN REVERSE WITH FOOT ON BRAKE. CAR IDLED INTO DOOR WHEN FOOT WAS REMOVED FROM BRAKE PEDAL.
Corrective Action:
REAR HATCH WINDOW SHATTERED ON BUMPER CONTACT WITH A CLOSED GARAGE DOOR FROM 6 INCHES. THERE WAS NO DAMAGE TO THE ALUMINUM GARAGE DOOR AND NO MARK ON THE REAR BUMPER. CAR WAS PUT IN REVERSE WITH FOOT ON BRAKE. CAR IDLED INTO DOOR WHEN FOOT WAS REMOVED FROM BRAKE PEDAL.
Additional Notes:
REAR HATCH WINDOW SHATTERED ON BUMPER CONTACT WITH A CLOSED GARAGE DOOR FROM 6 INCHES. THERE WAS NO DAMAGE TO THE ALUMINUM GARAGE DOOR AND NO MARK ON THE REAR BUMPER. CAR WAS PUT IN REVERSE WITH FOOT ON BRAKE. CAR IDLED INTO DOOR WHEN FOOT WAS REMOVED FROM BRAKE PEDAL.
Mfg Campaign: 11413098
Recall Date: Apr 20, 2021
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2020 KIA SPORTAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V137000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STERLING KIA (197 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2020 KIA SPORTAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V137000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STERLING KIA (197 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2020 KIA SPORTAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V137000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STERLING KIA (197 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11408279
Recall Date: Apr 15, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Mfg Campaign: 11407829
Recall Date: Apr 13, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY ON A CLEAR DAY WITH NO CARS AROUND ME WHEN MY SUNROOF EXPLODED. THE GLASS WAS DEFECT AND THE MANUFACTURE ISN'T TRYING TO ACCEPT RESPONSIBILITY. THE DEALERSHIP WILL NOT CONFIRM HOW THE DENIAL WAS DETERMINED NOR WILL THEY PRODUCE A FORMAL DENIAL LETTER. THE BIGGEST ISSUE IN MY OPINION IS I DON'T EVEN THINK KIA LOOKED AT THE PHOTOS BECAUSE WHEN I ASKED THE DEALERSHIP FOR THEM (BECAUSE IT'S NEEDED FOR A CLAIM WITH KIA CONSUMER AFFAIRS) I WAS TOLD THEY DIDN'T HAVE THEM. WHEN I ASKED THE BODY SHOP HOW THEY PROVIDED THEM TO THE DEALERSHIP I WAS TOLD BY TEXT. I OPENED A CASE WITH KIA CONSUMER AFFAIRS BUT THEY HAVE YET TO REACH OUT TO ME AND THE CASE HAS BEEN OPEN FOR 34 DAYS NOW. I WAS TOLD BY A DIFFERENT DEALERSHIP THEY KIA CONSUMER AFFAIRS USUALLY TAKES 3DAYS TO REACH OUT.
Mfg Campaign: 11407829
Recall Date: Apr 13, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING AND I BEGAN SMELLING A BURNING SMELL WHEN I HIT THE BRAKES. THE SMELL HAS GOTTEN STRONGER AND NOT GONE AWAY. I MADE AN APPOINTMENT AT THE DEALERSHIP AFTER FINDING OUT THERE WAS RECALLS ON VEHICLE THAT WERE MY MAKE AND MODEL AND THE RECALL DESCRIBED EXACTLY WHAT WAS HAPPENING. THE DEALERSHIP WAS NOT HELPFUL. THEY SAID THEY HAD NOT GOTTEN A RECALL ON MY SPECIFIC CAR YET AND THOUGH THEY COULD DETECT AN 'ODOR' THEY WEREN'T CERTAIN WHAT IT WAS FROM AND LITERALLY TOLD ME TO NOT PARK INDOORS. AND IF MY CAR CAUGHT FIRE TO EXIT QUICKLY. I ALSO CALLED KIA AND THEY TOLD ME THE SAME THING AND THAT I COULD TRY ANOTHER PLACE FOR A SECOND OPINION. I TOLD THEM THERE WAS A RECALL AND MY FUSES NEEDED TO BE CHECKED. NO ONE WANTED TO HELP ME.
Corrective Action:
I WAS DRIVING AND I BEGAN SMELLING A BURNING SMELL WHEN I HIT THE BRAKES. THE SMELL HAS GOTTEN STRONGER AND NOT GONE AWAY. I MADE AN APPOINTMENT AT THE DEALERSHIP AFTER FINDING OUT THERE WAS RECALLS ON VEHICLE THAT WERE MY MAKE AND MODEL AND THE RECALL DESCRIBED EXACTLY WHAT WAS HAPPENING. THE DEALERSHIP WAS NOT HELPFUL. THEY SAID THEY HAD NOT GOTTEN A RECALL ON MY SPECIFIC CAR YET AND THOUGH THEY COULD DETECT AN 'ODOR' THEY WEREN'T CERTAIN WHAT IT WAS FROM AND LITERALLY TOLD ME TO NOT PARK INDOORS. AND IF MY CAR CAUGHT FIRE TO EXIT QUICKLY. I ALSO CALLED KIA AND THEY TOLD ME THE SAME THING AND THAT I COULD TRY ANOTHER PLACE FOR A SECOND OPINION. I TOLD THEM THERE WAS A RECALL AND MY FUSES NEEDED TO BE CHECKED. NO ONE WANTED TO HELP ME.
Additional Notes:
I WAS DRIVING AND I BEGAN SMELLING A BURNING SMELL WHEN I HIT THE BRAKES. THE SMELL HAS GOTTEN STRONGER AND NOT GONE AWAY. I MADE AN APPOINTMENT AT THE DEALERSHIP AFTER FINDING OUT THERE WAS RECALLS ON VEHICLE THAT WERE MY MAKE AND MODEL AND THE RECALL DESCRIBED EXACTLY WHAT WAS HAPPENING. THE DEALERSHIP WAS NOT HELPFUL. THEY SAID THEY HAD NOT GOTTEN A RECALL ON MY SPECIFIC CAR YET AND THOUGH THEY COULD DETECT AN 'ODOR' THEY WEREN'T CERTAIN WHAT IT WAS FROM AND LITERALLY TOLD ME TO NOT PARK INDOORS. AND IF MY CAR CAUGHT FIRE TO EXIT QUICKLY. I ALSO CALLED KIA AND THEY TOLD ME THE SAME THING AND THAT I COULD TRY ANOTHER PLACE FOR A SECOND OPINION. I TOLD THEM THERE WAS A RECALL AND MY FUSES NEEDED TO BE CHECKED. NO ONE WANTED TO HELP ME.
Mfg Campaign: 11406620
Recall Date: Apr 6, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VEHICLE HAS BEEN UNDER RECALL SINCE MARCH 4TH OF 2021. HOWEVER, EVERY KIA DEALER I HAVE CONTACTED HAS SAID MY SPORTAGE DOESN'T HAVE ONE, EVEN THOUGH MY VEHICLE MEETS THE PARAMETERS OF MAKE, MODEL, YEAR, AND MANUFACTURING DATE. THE MANUFACTURER RECALL NUMBER IS SC206A AND THE NHTSA RECALL NUMBER IS 21V137. MY VEHICLE WAS MANUFACTURED IN APRIL OF 2019 WHICH FALLS UNDER THE SPORTAGES AFFECTED. GIVEN THAT THIS RECALL IS A SERIOUS MATTER, I WOULD LIKE THIS RESOLVED AS SOON AS POSSIBLE.
Corrective Action:
MY VEHICLE HAS BEEN UNDER RECALL SINCE MARCH 4TH OF 2021. HOWEVER, EVERY KIA DEALER I HAVE CONTACTED HAS SAID MY SPORTAGE DOESN'T HAVE ONE, EVEN THOUGH MY VEHICLE MEETS THE PARAMETERS OF MAKE, MODEL, YEAR, AND MANUFACTURING DATE. THE MANUFACTURER RECALL NUMBER IS SC206A AND THE NHTSA RECALL NUMBER IS 21V137. MY VEHICLE WAS MANUFACTURED IN APRIL OF 2019 WHICH FALLS UNDER THE SPORTAGES AFFECTED. GIVEN THAT THIS RECALL IS A SERIOUS MATTER, I WOULD LIKE THIS RESOLVED AS SOON AS POSSIBLE.
Additional Notes:
MY VEHICLE HAS BEEN UNDER RECALL SINCE MARCH 4TH OF 2021. HOWEVER, EVERY KIA DEALER I HAVE CONTACTED HAS SAID MY SPORTAGE DOESN'T HAVE ONE, EVEN THOUGH MY VEHICLE MEETS THE PARAMETERS OF MAKE, MODEL, YEAR, AND MANUFACTURING DATE. THE MANUFACTURER RECALL NUMBER IS SC206A AND THE NHTSA RECALL NUMBER IS 21V137. MY VEHICLE WAS MANUFACTURED IN APRIL OF 2019 WHICH FALLS UNDER THE SPORTAGES AFFECTED. GIVEN THAT THIS RECALL IS A SERIOUS MATTER, I WOULD LIKE THIS RESOLVED AS SOON AS POSSIBLE.
Mfg Campaign: 11405219
Recall Date: Mar 28, 2021
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AS I WAS PULLING INTO A PARKING SPOT THE CAR SUDDENLY ACCELERATED WITH GREAT SPEED AND LUNGED THE CAR FORWARD INTO A CEMENT WALL. I WAS IN A PARKING GARAGE AND GOING VERY SLOW WHEN IT DARTED FORWARD. IT DAMAGED THE FRONT NUMBER AND THE ELECTRONIC SENSORS
Corrective Action:
AS I WAS PULLING INTO A PARKING SPOT THE CAR SUDDENLY ACCELERATED WITH GREAT SPEED AND LUNGED THE CAR FORWARD INTO A CEMENT WALL. I WAS IN A PARKING GARAGE AND GOING VERY SLOW WHEN IT DARTED FORWARD. IT DAMAGED THE FRONT NUMBER AND THE ELECTRONIC SENSORS
Additional Notes:
AS I WAS PULLING INTO A PARKING SPOT THE CAR SUDDENLY ACCELERATED WITH GREAT SPEED AND LUNGED THE CAR FORWARD INTO A CEMENT WALL. I WAS IN A PARKING GARAGE AND GOING VERY SLOW WHEN IT DARTED FORWARD. IT DAMAGED THE FRONT NUMBER AND THE ELECTRONIC SENSORS
Mfg Campaign: 11404541
Recall Date: Mar 23, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2020 KIA SPORTAGE. THE CONTACT WAS AT A RED LIGHT WHEN A SMOKE ODOR WAS DETECTED AND ANOTHER DRIVER INFORMED HIM THAT BLACK SMOKE WAS COMING FROM THE EXHAUST. THE CONTACT STATED THAT AS HE WAS EXITING THE VEHICLE, HE SAW FLAMES IGNITING UNDER THE HOOD OF THE VEHICLE AND MOMENTS LATER THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS TOWED TO A LOT AND THE INSURANCE COMPANY DEEMED IT TOTALED. THE CONTACT INFORMED THE DEALER OF THE FAILURE BUT THE DEALER WANTED TO SELL THE CONTACT ANOTHER VEHICLE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,600. *DT
Corrective Action:
TL* THE CONTACT OWNED A 2020 KIA SPORTAGE. THE CONTACT WAS AT A RED LIGHT WHEN A SMOKE ODOR WAS DETECTED AND ANOTHER DRIVER INFORMED HIM THAT BLACK SMOKE WAS COMING FROM THE EXHAUST. THE CONTACT STATED THAT AS HE WAS EXITING THE VEHICLE, HE SAW FLAMES IGNITING UNDER THE HOOD OF THE VEHICLE AND MOMENTS LATER THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS TOWED TO A LOT AND THE INSURANCE COMPANY DEEMED IT TOTALED. THE CONTACT INFORMED THE DEALER OF THE FAILURE BUT THE DEALER WANTED TO SELL THE CONTACT ANOTHER VEHICLE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,600. *DT
Additional Notes:
TL* THE CONTACT OWNED A 2020 KIA SPORTAGE. THE CONTACT WAS AT A RED LIGHT WHEN A SMOKE ODOR WAS DETECTED AND ANOTHER DRIVER INFORMED HIM THAT BLACK SMOKE WAS COMING FROM THE EXHAUST. THE CONTACT STATED THAT AS HE WAS EXITING THE VEHICLE, HE SAW FLAMES IGNITING UNDER THE HOOD OF THE VEHICLE AND MOMENTS LATER THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS TOWED TO A LOT AND THE INSURANCE COMPANY DEEMED IT TOTALED. THE CONTACT INFORMED THE DEALER OF THE FAILURE BUT THE DEALER WANTED TO SELL THE CONTACT ANOTHER VEHICLE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,600. *DT
Mfg Campaign: 11400126
Recall Date: Mar 10, 2021
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Valencia, CA • 36 yrs
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